Job Summary :

This position will be responsible for developing and implementing growth strategies to drive business growth in revenue and customer visits to company’s outlets through all digital touchpoints. The candidate must have a deep understanding of the customer journey and be adept at connecting the dots to create seamless and engaging experiences for our guests.

Key Responsibilities:

• Develop and Execute Growth Strategies

o Design and implement innovative growth strategies to drive revenue and customer engagement.

o Identify and optimize key performance indicators (KPIs) to measure the success of growth initiatives

• Loyalty Marketing

o Develop and manage loyalty programs to increase customer retention and lifetime value.

o Analyze customer data to create personalized marketing campaigns that drive repeat visits and brand loyalty

• Digital Marketing

o Oversee all digital marketing activities, including social media, email marketing, SEO, SEM, and content marketing.

o Leverage digital channels to enhance brand visibility and attract new customers

• Customer Journey Optimization:

o Map and analyze the customer journey to identify pain points and opportunities for improvement.

o Create seamless and engaging experiences across all touchpoints to enhance customer satisfaction and loyalty.

• Data Analysis and Reporting

o Utilize data analytics to measure and report on the effectiveness of marketing campaigns.

o Stay abreast of emerging technologies and best practices in growth marketing, and leverage insights to drive innovation and experimentation

• Collaboration and Communication

o Work closely with cross-functional teams, including operations and finance to align marketing efforts with overall business objectives.

o Lead and mentor a team of marketers, providing guidance, support and professional development opportunities.

o Communicate and present reports on growth strategies and results to senior management and stakeholders at all levels.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.

• Minimum of 5 years’ experience in growth marketing, preferably in the F&B or hospitality industry with senior leadership skills.

• Strong understanding of digital marketing channels and strategies.

• Experience with loyalty programs and customer relationship management (CRM) systems.

• Excellent analytical and problem-solving skills.

• Ability to think creatively and strategically.

• Strong communication and interpersonal skills with experience in team leadership.

• Proficiency in data analytics tools and marketing software.

Mon to Fri 8.30am to 6pm

Role Overview
We are seeking a highly skilled and dynamic Senior Manager, Operations to join our team in Singapore. This role encompasses overseeing operational, administrative, and strategic initiatives critical to the company’s sustained growth and success. The ideal candidate will demonstrate exceptional organizational, leadership, and communication abilities, with a proven capacity to manage complex projects and coordinate with stakeholders across diverse regions.

Key Responsibilities

1. Operational Oversight

• Ensure timely and accurate completion of company and subsidiary audits.
• Oversee accurate and compliant filing of company and personnel tax obligations.

2. Recruitment and Staff Development

• Lead the recruitment and onboarding process for all incoming team members.
• Provide mentorship and guidance to staff, addressing personnel issues across all levels.
• Finalize and deploy an HR system to enhance workforce management and operational efficiency.

3. Strategic Initiatives

• Oversee the deployment of the SAP system, ensuring alignment with business needs.
• Supervise the management of investment fund structures in Singapore (VCC) and Cayman Islands (SPV).
• Lead the implementation of risk and compliance management frameworks, ensuring adherence to regulatory standards and internal policies.

4. Administrative and Communication Management

• Review and approve monthly reports (HR, operations, finance) for submission to senior leadership.
• Prepare and manage meetings, ensuring agendas, minutes, and relevant documents are distributed accurately and promptly.
• Oversee the preparation and submission of internal and external administrative documents requiring leadership approval.
• Maintain effective and consistent communication with stakeholders, including headquarters and subsidiaries.

5. Business Development and Carbon Management

• Oversee trading operations for green and blue methanol, including client introductions and market strategy.
• Manage carbon credit trading activities, including account openings and ongoing credit monitoring.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced degrees (e.g., MBA, CFA) are highly desirable.
• Minimum of 8 years of experience in operations or a senior managerial role, preferably within a multinational organization.
• Demonstrated expertise in audits, taxation, banking, compliance, and risk management.
• Exceptional leadership, organizational, and problem-solving skills.
• Strong interpersonal and communication abilities, with experience working across regions and coordinating with multidisciplinary teams.

Why Join Us?
This role provides an exceptional opportunity to contribute to strategic leadership and operational management within a forward-thinking organization dedicated to sustainability and innovation. Join our team and play a key role in driving transformative initiatives that make a meaningful impact globally.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Responsibilities:

• Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Able to work effectively with cross functional teams across regions, Vendors and able to deliver successfully.
• Outstanding knowledge of change management principles and driving across the organization
• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Leads the planning, executing and implementation of multiple projects and roll outs.
• Project Governance: control on project scope, schedule, budget, risk & issues.
• Provides management with regular project updates, creates, and maintains trusting relationships, identifies, and manages project issues, identifies project risks early and assists by providing prudent and timely recommendations for risk response.
• Communicates effectively with sponsors, stakeholders, team members and partner vendors. Builds a close working relationship with clients/vendors.
• Creates and maintains project documentation charters, plans, schedules, status reports, change requests etc.
• Monitors and controls execution phase to ensure that projects are completed on time and meets all business and system requirements.
• Lead, Plan, Coordinate, Motivate and Manage Project Resources/Project Team for successful delivery of projects

Requirements

• Bachelor's degree / master’s in computer science, business, or a related field.
• 4-6 years of project Management and related experience.
• At least 3 cycles of end-to-end implementation experience
• Project Management Professional (PMP)/PRINCE 2 certification will be a plus.
• Proven ability to solve problems creatively.
• Exellent familiarity with project management software tools, methodologies, and best practices and willingness to adapt to new technologies to run and manage projects effectively.
• Able to deliver and conduct meetings with C levels
• Ability to multitask and juggle several responsibilities simultaneously
• Excellent written and verbal communication skills
• Excellent organizational skills and attention to detail
• Experience in SAP and workload automation tools such as Automic, Control-M will be a plus
• Any experience on healthcare will be a plus

Responsibility:

• Build up company’s overall BIM capabilities
• Prepare, maintain and update of BIM execution plan and models
• Manage process of exchange and coordination of 3D model with consultants and client
• Manage BIM/ Revit setup, family, standards and protocol
• Manage technological collaboration between project team members
• Develop, discover, collect, share and manage processes, best practices and techniques of BIM/ REVIT/ other BIM tools
• Oversee Quality and Standards of BIM in the company

Requirements:

• Diploma in Architecture and above
• min 3 years relevant experience in well-established architectural firms preferably
• Exposure in development projects (commercial, hotel, office, residential)
• Good Leadership, organization and communication skills
• Well-versed in MS Office, the latest version of AutoCAD and Revit
• Have strong proficiency in drafting software and have sufficient experience in submissions to various authorities
• Familiar with local drafting standard and authority submission requirement
• Result-oriented with the ability to manage multiple projects simultaneously
• Experience in high density housing and/or public housing
• Preferably Singaporean/ Singapore PR

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

This role offers professional career development opportunities with renowned global Agri-commodities trader, Agrocorp International Pte Ltd (Agrocorp). The Company has a significant presence in the primary origination and buyer markets such as Canada, West Africa, China, Turkey, the Middle East, India, Bangladesh, and Vietnam among many others. With more than 3 decades of active engagement in the market driven by solid values, a clear vision, and a nice culture, we seek to strengthen further our commitment towards being a responsible global player in nourishing an ever-changing world. To support us in this high-priority function, we are looking for a talented and experienced professional to be based in our Singapore HQ to take on the role of:

Key responsibilities of this role entail:

• Operational Leadership: Take full responsibility for the efficient and effective management of all operational activities related to Agri-commodity trade support, including but not limited to shipping document preparation, Letters of Credit, and compliance with contractual requirements.
• Team Management & Development: Lead and mentor a team of operations professionals, providing guidance on operational best practices and fostering a collaborative and high-performance work environment. Ensure that the team is well-equipped to handle day-to-day challenges and manage large-scale contracts effectively.
• Strategic Oversight: Oversee the end-to-end process of bulk vessel shipments and other logistical requirements, ensuring that all shipments are executed in line with agreed timelines, contractual obligations, and regulatory standards.
• Collaboration with Cross-Functional Teams: Work closely with senior stakeholders, including Traders, Origination Desks, Shipping Desk, to ensure alignment on trade activities and optimize operational workflows across departments.
• High-Risk, Large-Value Contracts: Manage and execute high-risk, high-value contracts, ensuring all documentation, compliance, and operational processes are meticulously handled to minimize risk and ensure successful completion.
• Process Optimization & Continuous Improvement: Drive process improvements across the operations function, leveraging technology and best practices to increase operational efficiency, minimize errors, and deliver timely and cost-effective solutions to the business.
• Ensure all operational activities are compliant with industry standards, including international trade regulations, Letters of Credit (ICC rules), GAFTA, FOSFA, and Incoterms. Act as a key advisor to senior management regarding operational risks and mitigation strategies.

Required Experience/Background

• Educational Background: A minimum of GCE ‘A’ Level or Diploma in International Trade, Import & Export, or related fields. A bachelor’s degree in International Business, Supply Chain Management, or a related discipline is preferred.
• Professional Experience: At least 6+ years of progressive experience in an Agri-Business/Trading Company, with proven expertise in managing operations for soft commodity trading, bulk shipments, and trade support functions. Experience in a managerial role is essential.
• Leadership & People Management: Demonstrated ability to lead and develop high-performing teams, effectively managing both people and operational resources.
• Industry Knowledge: In-depth understanding of commodity trading, including familiarity with GAFTA, FOSFA, and ICC rules for Letters of Credit. Knowledge of Incoterms and international trade practices is crucial.
• Technical Skills: Strong proficiency in MS Office (Word, Excel, PowerPoint), with advanced spreadsheet and data analysis skills. Experience with trade management software or ERP systems is a plus.
• Communication & Stakeholder Engagement: Excellent written and verbal communication skills, with the ability to liaise effectively with internal teams, clients, and stakeholders. Ability to communicate complex issues clearly and effectively at all levels.
• Analytical & Problem-Solving: Strong analytical and critical thinking skills with an independent mindset to tackle operational challenges. Proven ability to identify areas of improvement and implement solutions to enhance business performance.
• Attention to Detail & Organizational Skills: Meticulous attention to detail and organizational skills to ensure accuracy and efficiency in managing large and complex operations.

6 Days work week, 7am to 4pm

Requirements:

• Able to converse in English
• Experience in cleaning operations management
• Experience in using cleaning machines will be an added advantage
• Responsible and responsive
• Positive attitude
• Experience in reporting to clients
• Takes initiative

Brief scope of work:

• Oversee all cleaning activities for various clients to ensure seamless operations and high-quality service delivery.
• Ensure that staff, equipment, and materials are efficiently used, minimizing waste while maximizing productivity.
• Provide leadership and direction to cleaning staff and supervisors, ensuring they are motivated, productive, and adhering to schedules.
• Plan and manage staff rosters to ensure adequate coverage for all cleaning assigments, optimizing labor costs while maintaining service quality.
• Conduct regular quality audits and inspections to ensure cleaning standards are consistently met and implement corrective action where necessary.
• Maintain strong client relationships by proactively addressing concerns, conducting regular check-ins, and ensuring thier satisfaction with cleaning services.
• Investigate and resolve any customer or staff complaints related to cleaning operations.
• Reporting to Operations Head.

We are seeking a candidate with a strong IT audit background, and a desire to provide IT audit services in various industries.

You will be provided the opportunity to interact with senior management as well as the opportunity to enhance your skills in the areas of technical competency, business development, client service and people development.

Responsibilities:

• Manage, plan, coordinate, and perform audits of general and application information technology controls to support statutory audits.
• Conduct IT audits of both financial and other systems as part of internal audit services for clients, including audits over both system development and data management procedures.
• Review IT control design and operating effectiveness.
• Assess the risks associated with a company's information technology systems, as part of statutory audit and internal audit.
• Recommend design and implementation procedures to mitigate these risks.
• Extract and process different types of datasets for analysis and audit tests.
• Support the IT audit team with project management tasks.
• Prepare detailed working papers and supporting documents.
• Report key findings and outcomes of the assessment of the business and IT risk environment and its related controls.
• Communicate audit findings to management and other stakeholders (Audit Committee).

Requirements:

• Possess a Bachelor’s degree in IT
• At least 5-6 years’ experience in IT audits and security management, including at least 1 year of ITGC audit manager experience.
• Professional qualifications such as CISA or other IT security certifications.
• Able to appreciate business process issues and understand business transaction scenarios, and how an application system can support them
• Basic understanding of ERP configurations e.g., SAP, Oracle, Navision.
• Good appreciation of fundamental accounting knowledge and/or audit knowledge and financial controls
• Good grasp of IT technical concepts, e.g., Operating Systems (Unix, Windows, OS/400, etc), Databases (Oracle, SQL, etc.)
• Excellent verbal and written communication skills
• Logical thinking, good attitude, fast learner and good team player
• Able to work under pressure and meet deadlines

Interested applicants should send in their detailed resume stating why they are suitable for the role; their notice period; and expected salary.

Job description:

• Developing business plan & managing company sales & meeting sales goals.
• Implementing sales policies, objectives and initiatives, set short- and long-term sales strategies and deliver desired levels of sales
• Planning sales strategies and deliver planned sales goals
• Hitting sales targets & forecasting future sales
• Hunting for new customers and managing & retaining current customers
• Third party logistics experience with Transportation, Freight, & fulfilment
• Degree in any field

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Key Responsibilities:

• Develop and implement the overall testing strategy for new projects and existing applications.
• Design test plans, test cases, and test scripts based on requirements and specifications.
• Oversee the execution of manual and automated testing to ensure that all aspects of the application are thoroughly tested.
• Collaborate with development teams, business analysts to troubleshoot and resolve defects in a timely manner.
• Monitor testing progress and provide regular updates to stakeholders regarding test results, defects, risks, and issues.
• Ensure compliance with best practices in quality assurance and testing processes.
• Research and implement new tools and techniques to improve testing methodologies.
• Facilitate communication both within the testing team and with other departments, promoting a culture of quality.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 4 years of experience in software testing, with 2 years in a managerial role.
• Strong knowledge of software development life cycle (SDLC) and testing methodologies.
• Experience with test management tools (e.g., JIRA, TestRail, etc) and automation tools (e.g., Tosca, Selenium, etc).
• Proven ability to lead and mentor a team while fostering a collaborative environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication skills, both written and verbal.

. At least 10 years experience in F&B industry

· Willing to work on holidays / work on shifts / change of shift

· Able to stand/work for long hours

· Can work between different locations

· Have relavant certificates

• Recruiting, interviewing and training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy, getting their feedback on the experience and handling complaints
• Organizing schedules, keeping track of employees’ hours and recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations, including front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance and disciplining or retraining employees to correct poor performance

About the role

You will have the opportunity to help shape, influence and drive the business through business transformation. The successful candidate will manage a diverse portfolio of Singapore incorporated clients in corporate tax and multi-skill in at least one functional area such as GST, transfer pricing, private wealth or M&A. You may choose to be based in either Singapore, Kuala Lumpur, or Malacca.

Responsibilities:

• Lead a team of tax professionals and manage a portfolio of Singapore tax clients rendering compliance and advisory services relating to Corporate Tax, Incentives and grants, Personal Tax, Withholding Tax, Certificate of Residency, and other relevant areas of taxation
• Oversee tax returns and detailed tax computations for clients.
• Preparation of advice requested by clients and undertake review of work done by junior team members to ensure consistency with the Singapore Tax rules, regulations, the practice and requirements of the Inland Revenue Authority of Singapore (the 'IRAS').
• Attending to ad-hoc queries raised by IRAS and ad-hoc assignments

Requirements:

• Candidates must have directorship potential
• A recognized degree in Accountancy or professional accounting qualifications such as ACA, ACCA, CPA, Australia or equivalent
• At least 7 years for Senior Manager and 5 years for Manager with experience in Singapore tax
• Singapore Certified Tax Professional (SCTP) professional qualification is an advantage
• Experience in shipping industry assignments is an advantage
• Relevant experience with large/mid-tier international accounting firms
• Strong technical skills

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergises gamification, behavioural science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.

By designing customised, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetisation, and growth, cultivating enduring loyalty and remarkable user experiences and solidifying its position as an industry trailblazer.

Quick Snapshot:

We are seeking a detail-oriented and experienced Finance Manager to join our dynamic team. This role involves managing various aspects of accounting, finance, payroll, and compliance to support our business operations. If you have a strong background in accounting and finance and thrive in a fast-paced environment, we would love to hear from you.

What’s the role?

Accounting Management

• Prepare and manage monthly management accounts, schedules, and financial reports.
• Handle billing and accounts receivable (AR) management, including client supplier portals.
• Oversee payments, accounts payable (AP), and vendor management.
• Manage cash flow, bank accounts, and other payment platforms.
• Prepare and submit GST reports to IRAS and address adhoc GST-related queries.
• Respond to government surveys and miscellaneous queries.
• Provide support for government grant applications and administration.
• Liaise with auditors and manage tax matters and related queries, ensuring timely closure.
• Assist with ad-hoc accounting/finance matters and reporting.

Payroll Management

• Timely processing of payroll and all related statutory contribution matters.
• Review, approve, and export claims from Expensify for payroll purposes.
• Administer payroll-related payments, including standard and ad-hoc CPF payments.
• Manage submissions and claims for National Servicemen (if applicable).
• Prepare and distribute IR8A income tax forms for government submission.
• Administer government-related claims and submissions (e.g., childcare, NS leave claims).

Financial Administration and Corporate Affairs

• Oversee and manage financial administrative tasks, including coordination with HR, corporate secretarial teams, and external accounting and financial partners.
• Serve as a liaison between internal departments and external stakeholders to ensure accurate and timely execution of financial and administrative processes.
• Provide robust support in corporate governance matters, working closely with the Chief Financial Officer (CFO) to uphold compliance with regulatory standards and internal policies.
• Collaborate with corporate legal advisors to ensure adherence to statutory and regulatory requirements, including filings, board resolutions, and other corporate secretarial tasks.
• Assist in the development and implementation of governance frameworks, policies, and procedures to strengthen organizational compliance and operational efficiency.

Who are we looking for?

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least 5 years of experience in financial management, corporate governance, and compliance. SaaS startup experience is a plus.
• Strong understanding of corporate secretarial practices and regulatory requirements.
• Exceptional organizational and communication skills, with a high degree of attention to detail.
• Ability to work collaboratively with internal teams and external advisors to manage complex tasks effectively.

What’s on offer?

• Competitive salary and benefits package.
• A flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier-one enterprises in the banking, retail, insurance, and telecom sectors.
• Excellent career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers daily.

Unlock the future of customer engagement with us! Explore the thrilling fusion of gamification, behavioural science, and AI, where your work will empower businesses to acquire, engage, monetise, and retain customers through cutting-edge, data-driven experiences.

Are you a driven and detail-oriented IT professional looking for a new challenge? Do you have a passion for delivering exceptional service and ensuring seamless IT operations? Look no further!

Newbridge, a trusted recruitment partner to leading financial services organizations, is seeking an experienced Incident Manager (ITSM) to join our client's team. As an Incident Manager, you will play a critical role in ensuring the rapid restoration of IT services, minimizing business impact, and driving continuous service improvement.

About the Role:

• Manage and coordinate the resolution of complex IT incidents, ensuring timely and effective restoration of services
• Collaborate with cross-functional teams, including IT operations, development, and support, to identify root causes and implement corrective actions
• Develop and maintain incident management processes and procedures, aligned with ITIL best practices
• Analyze incident trends and metrics, identifying opportunities for service improvement and presenting recommendations to stakeholders
• Communicate effectively with stakeholders, including technical and non-technical teams, to ensure awareness and understanding of incident status and resolution

Requirements:

• Proven experience in IT incident management, preferably in a financial services environment
• Strong understanding of ITIL incident management processes and best practices
• Excellent communication, collaboration, and problem-solving skills
• Ability to work under pressure, prioritizing multiple incidents and stakeholders
• Strong analytical and reporting skills, with experience in incident metrics and trend analysis

What We Offer:

• Opportunity to work with leading financial services organizations, driving IT service excellence and innovation
• Collaborative and dynamic work environment, with a team of experienced IT professionals
• Professional growth and development opportunities, including training and certification programs
• Competitive salary and benefits package

If you're a motivated and experienced Incident Manager looking for a new challenge, apply now !

In today's fast-paced IT environment, organizations need skilled Change Managers to navigate complex IT service management transformations and drive growth. As a Change Manager (ITSM), you will play a vital role in shaping the future of our client's IT organization, implementing change initiatives that enhance IT service quality, efficiency, and customer satisfaction.

Newbridge, a trusted recruitment partner to leading financial services organizations, is seeking an experienced Change Manager (ITSM) to join our client's team. If you have a passion for driving IT service management change and transformation, and a proven track record of delivering successful change initiatives, we want to hear from you!

About the Role:

• Develop and implement comprehensive change management strategies and plans to support IT service management transformation initiatives
• Collaborate with IT stakeholders, including IT managers, team leaders, and technical experts, to understand IT service management needs and design change initiatives that meet those needs
• Analyze IT service management processes and identify areas for improvement, developing strategies to enhance IT service quality, efficiency, and customer satisfaction
• Design and deliver training programs to support IT service management change initiatives, ensuring that IT staff have the necessary skills and knowledge to adapt to changing IT service management requirements
• Monitor and report on IT service management change initiative progress, identifying areas for improvement and implementing corrective actions as needed

Requirements:

• Proven experience in IT service management change management, preferably in a financial services environment
• Strong understanding of ITIL change management processes and best practices
• Excellent communication, influencing, and project management skills
• Ability to work collaboratively with diverse IT stakeholders, including IT managers, team leaders, and technical experts
• Strong analytical and problem-solving skills, with experience in data analysis and reporting

What We Offer:

• Opportunity to work with leading financial services organizations, driving IT service management transformation and growth
• Collaborative and dynamic work environment, with a team of experienced IT professionals
• Professional growth and development opportunities, including training and certification programs
• Competitive salary and benefits package

Job Description & Requirements

Roles & Responsibilities

• Manage daily works.
• management,operations and customer service
• Responsible for assisting with the management of other departments and maintenance of daily works .
• To coordinate with all departments including processing customer's requirements
• At least 3 years experience in related industry.
• harworking and be a team player.
• Responsible and team-player.

• Manage the project scope, monitor project costing and forecasts, and develop/ maintain the project quality plan.
• Responsible to develop and update the project risk management plan, project team organization chart, and perform project communications/reporting.
• The job scope will cover the complete application development lifecycle, from requirements gathering, design, development, testing, integration, UAT and rollout of the IT project.
• Knowledge and experienced in the following technology areas will be advantageous: J2EE based solution & development for WebSphere/Weblogic Application Servers and Oracle/MSSQL Database Servers./ .NET based application development
• Project Management Certifications such as CITPM or PMP or Agile related certification such as Certified Scrum Master is advantageous

Location : Serangoon North Avenue 4 S555852

Working hours : Mon-Fri

Quality Manager/ Up to 12K + AWS + VB

Roles & Responsibilities

The primary responsibility of this position is to provide leadership for all Quality Assurance & Control matters.

This includes:

• Assuring consistent quality of production by developing processes and enforcing compliance to ISO 13485 quality system.
• Validating the production & inspection processes and maintaining validation status
• Managing the records for Quality Inspection, Quality Control, Calibration, QA Lab equipment, Training Resources, ERP Quality Module and Quality System Documentation.
• Managing a team of Engineers, QA Technicians & Quality Inspectors

The incumbent reports to the Site Leader, Singapore and Global Head of Quality.

Roles & Responsibilities

Quality System Management

• Manage and maintain the site's quality management system (QMS) in compliance with ISO 13485 and ISO 9001 and applicable regulatory standards.
• Key stakeholder in ERP in Quality Module and DMS of site
• Ensure that the QMS effectively supports all manufacturing and operational processes, resulting in consistently high-quality product outputs.

Quality Operation & Lab Management:

• Oversee the day-to-day operations of the quality control and assurance, ensuring proper procedures and outcomes that consistently align with product specifications.
• Manage a team on quality inspection and establishing protocols fulfilling both internal, external customers.
• Develop and enforce rigorous lab testing protocols to maintain stringent quality and safety standards.

Capital Expenditure Planning and Equipment Management:

• Plan and manage capital expenditure for quality-related equipment in production to support ongoing and new operations.
• Site calibration SME and coordinator for both internal and external calibration.
• Ensure timely maintenance and calibration of quality equipment to maintain operational efficiency and compliance with industry standards.

NPI and quality engineering:

• Ensure compliance with new and pre-existing product requirements.
• Key stakeholder in new product development including qualification to production readiness.

Global Quality:

• Working with Global Head of Quality to drive Global Quality Plan
• Working with peers in Global Quality to drive strategic global initiatives, ensuring cohesive quality management across Sites

Regulatory Compliance and Auditing:

• Oversee readiness for all internal and external audits, including customer audits and third-party regulatory audits.
• Lead the preparation and submission of documentation required for regulatory compliance in all markets where products are distributed.
• Develop and implement strategies to manage and reduce compliance risks.

Supplier Management and Incoming Quality Control:

• Oversee supplier quality management, conducting audits and addressing issues to ensure supplier compliance with quality standards.
• Develop and maintain strong relationships with suppliers to ensure continuous supply chain improvement and adherence to quality specifications.

Quality Improvement Initiatives:

• Identify opportunities for process improvements and lead quality improvement projects to enhance manufacturing efficacy and product quality.
• Drive the transformation towards a paperless factory to enhance operational efficiency and data integrity.
• Implement Statistical Process Control (SPC) to monitor and control quality during manufacturing processes.
• Utilize digital tools and methodologies such as Six Sigma and lean manufacturing to improve productivity and product quality.

Team Leadership and Development:

• Manage and lead a team of skilled quality engineers and technicians, providing strategic direction, training, and development.
• Foster a culture that prioritizes quality and compliance through continuous training, learning and development programs, and succession planning.

Stakeholder Engagement and Reporting:

• Align with the global quality function on strategic global initiatives, ensuring cohesive quality management across the organization.
• Collaborate closely with manufacturing, R&D, and supply chain departments to ensure alignment on quality standards and to address quality issues promptly.
• Report on quality metrics and KPIs to senior management, providing insights and recommendations for ongoing quality enhancements.
• Communicate effectively with customers and regulatory bodies regarding product quality and compliance issues.

Complaint and CAPA Handling:

• Lead the investigation and resolution of non-conformance issues and product incidents, identifying root causes and implementing corrective actions.
• Manage the customer complaint process, ensuring all complaints are addressed promptly and effectively.
• Lead the development and completion of 8D reports, ensuring thorough documentation and effective resolution of issues.
• Oversee the implementation of corrective and preventive actions (CAPA) to eliminate the causes of potential non-conformities or issues, preventing their recurrence.

Environmental Health and Safety (EHS) and Sustainability:

• Support the development, implementation, and enforcement of an EHS policy, complying with all legal and corporate policies.
• Assist in fostering a culture of safety responsibility, providing ongoing training and resources to ensure a safe and healthy work environment.
• Support the establishment and execution of site ESG goals in alignment with global sustainability roadmap, ensuring the site contributes effectively to broader corporate sustainability targets.

Qualifications

• Bachelor’s in Engineering or Science / Master’s in Engineering or Science
• Extensive experience within a manufacturing environment with a thorough understanding of ISO 13485 and ISO 9001.
• Six Sigma certification and/or ASQ certified Quality Engineer

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected]or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• Manage existing accounts expansion as well as open new markets in the regions

• Contribute to the growth of sales, build strategic partnerships with clients and drive sales strategy of the company

• Build strong network of clients, and hold key relationships with customers in the organization

• Responsible for delivering expected sales revenue target and profitability. Build strategic partnerships with clients and drive sales strategy of the company

Requirements

1. Required prior experience dealing in satellite/telecommunication equipment’s with regions exposure.

2. Good experience in managing partners and distributors

3. Frequent travelling involves to SEA regions

Mon to Fri 9am - 6pm

Key Attributes:

Sales Driven. Charming. Effective Communicator.

Role Description:

We’re looking for a highly skilled and client-focused Premium Account Manager to join our team. As a Premium Account Manager, you will be the cornerstone of our high value client relationships, providing personalized support, exception service to both new and existing high net worth buyer/seller clients. Your role will involve hunting new clients and managing existing clients, facilitating their buying, selling and leasing requirements together with our Resident Agents.

Job Scope:

• Client Relationship Management:Cultivate and maintain strong relationships with key premium clients, ensuring their property aspirations and needs are met and exceeded. Act as their trusted advisor and main point of contact.
• Account Growth: Maintain and acquire client database of HNWI, home offices and private funds managers with property transaction or investment needs.
• Strategic Business Development: Identify and collaborate with Developers, private banks, investment funds, create customized solutions for different client’s needs
• Retention & Engagement: Manage engagement program, private invite-only events/seminars for new and existing clients to keep company at top of mind.
• Team Collaboration: Work closely with Resident Agents and cross-functional teams (marketing, operations) to ensure seamless execution of services and client success.

Requirements:

• Experience: 3+ years in account management, client servicing, or a related field, preferably with experience managing high-value or premium clients.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Client-Centric: Passion for delivering exceptional service and building long-lasting relationships with clients.
• Problem Solving: Strong analytical and problem-solving abilities, with the capacity to handle complex client issues effectively.
• Project Management: Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Industry Knowledge: experience in real estate industry will be advantages. RES license not required but will be a bonus.

Renumeration:

Salary: Competitive base salary

Incentive: Attractive sales commission structure with high earning potential based on performance

Education:

Tertiary education in any field of study

We are looking for a Deputy Manager IT to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes. Deputy manager would be responsible to manage the overall IT & Telecom infrastructure includes Servers / Desktops/Laptops / Networks/ Security tools and required applications to run the day-to-day operations.

He would assist in gathering, analysing and document the business requirement pertaining to existing IT application Change requirement or new requirement.

He would be responsible to carry out UAT in consultation with users and third-party vendors. He will assess the need of training in area of Office 365 tools / Ticketing tools / MS office or an existing ERP or a business application.

He will be responsible to ensure the compliance in terms of software licenses, security patch updates, end point and server protection tools in consultation with Group IT complying Group IT policies.

Key Accountabilities or Activities

• End user support for ERP / IT applications / General IT support

• IT Infrastructure management includes servers/telecom systems / firewalls / security tools /Backup

• IT application training to end users and address day to day operational issues

• Business requirement analysis & Documentation

• Project activities co ordination for IT application development & implementation

• Third party vendor management

• IT peripheral procurement and installation

Necessary:

• Background in Computer Science, Information Technology, Computer Engineering or equivalent

• Excellent communication skills, able to articulate technology solutions to various audiences

• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies/ABAP development and SAP ERP implementation / support.

• Strong knowledge of new or latest technology, and able to gauge suitability to the organization's business

• Innovative mindset and able to challenge assumptions

• Strong knowledge of IT infrastructure and end users support management including Office 365 / Windows/Linux / Firewall and cloud hosted infra and services.

• Knowledge of SAP ERP implementation would be added advantage.

Desired:

• Excellent communication skill and business process knowledge

• Having experience / knowledge of commodity trading domain

Personal Attributes:

• Excellent communication skill Verbal / written

• Preferable education – B.E / B.Tech./BS Computer

• Team work & willingness to learn new things

• Culture fit

Significant Working Relationships

Internal:

• Team work

• Willingness to learn new things.

This role overseeing the warehouse operations, local distribution, resource planning, P&L and warehouse improvement projects.

Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to Company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

Overall Operations Projects Supervision

- Delegate the respective task to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding.

- Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior

Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PL Warehouse operations.

- Experience in managing large warehouse operation team

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Strong communication skills with customers or / and appointed vendors

Mon to Fri 8.30am - 6pm

Job Summary :

This position will be responsible for developing and implementing growth strategies to drive business growth in revenue and customer visits to company’s outlets through all digital touchpoints. The candidate must have a deep understanding of the customer journey and be adept at connecting the dots to create seamless and engaging experiences for our guests.

Key Responsibilities:

• Develop and Execute Growth Strategies

o Design and implement innovative growth strategies to drive revenue and customer engagement.

o Identify and optimize key performance indicators (KPIs) to measure the success of growth initiatives

• Loyalty Marketing

o Develop and manage loyalty programs to increase customer retention and lifetime value.

o Analyze customer data to create personalized marketing campaigns that drive repeat visits and brand loyalty

• Digital Marketing

o Oversee all digital marketing activities, including social media, email marketing, SEO, SEM, and content marketing.

o Leverage digital channels to enhance brand visibility and attract new customers

• Customer Journey Optimization:

o Map and analyze the customer journey to identify pain points and opportunities for improvement.

o Create seamless and engaging experiences across all touchpoints to enhance customer satisfaction and loyalty.

• Data Analysis and Reporting

o Utilize data analytics to measure and report on the effectiveness of marketing campaigns.

o Stay abreast of emerging technologies and best practices in growth marketing, and leverage insights to drive innovation and experimentation

• Collaboration and Communication

o Work closely with cross-functional teams, including operations and finance to align marketing efforts with overall business objectives.

o Lead and mentor a team of marketers, providing guidance, support and professional development opportunities.

o Communicate and present reports on growth strategies and results to senior management and stakeholders at all levels.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.

• Minimum of 5 years’ experience in growth marketing, preferably in the F&B or hospitality industry with senior leadership skills.

• Strong understanding of digital marketing channels and strategies.

• Experience with loyalty programs and customer relationship management (CRM) systems.

• Excellent analytical and problem-solving skills.

• Ability to think creatively and strategically.

• Strong communication and interpersonal skills with experience in team leadership.

• Proficiency in data analytics tools and marketing software.

Mon to Fri 8.30am to 6pm