About Us:
Agape Connecting People is an established training academy with a five-year strategic growth plan focused on training, placement, and mentoring support. We are committed to transforming lives through skill development and creating meaningful career opportunities.

Job Summary:
We are seeking a dynamic and experienced Training & Placement Manager to lead our training and placement operations. The ideal candidate will have deep expertise in the SkillsFuture Framework and a proven track record in managing training programs, developing industry partnerships, and driving successful job placements.

Key Responsibilities:

· Training Program Management:

o Design, implement, and oversee training programs aligned with the SkillsFuture Framework.

o Ensure curriculum relevance by staying updated on industry trends and government policies.

o Manage course accreditation processes and compliance requirements.

· Placement & Career Development:

o Build and maintain partnerships with employers and industry stakeholders.

o Develop job placement strategies and manage placement drives.

o Provide career counseling and mentoring support to program participants.

· Business Development & Stakeholder Engagement:

o Identify business growth opportunities and collaborate with external partners.

o Establish and nurture relationships with SkillsFuture Singapore and other regulatory bodies.

· Operational Leadership:

o Lead a team of trainers and support staff.

o Oversee budgets, KPIs, and reporting metrics.

Qualifications & Requirements:

· Bachelor’s degree in Education, Business, or a related field. A postgraduate degree is advantageous.

· Minimum 5 years of experience in training and placement, with specific experience related to the SkillsFuture Framework.

· Strong network within the training and employment sectors.

· Excellent communication, leadership, and stakeholder management skills.

Why Join Us?

· Opportunity to lead a growing training academy with a transformative social mission.

· Collaborative and purpose-driven work environment.

· Career development and growth potential.

Application Process:
Interested candidates should submit their resume, a cover letter detailing relevant experience, and professional references. Applications will be reviewed on a rolling basis until the position is filled.

Join us in creating lasting social impact through skills development and career transformation!

Email to : [email protected]

About the Company: My Client is a leading provider of digital solutions for Smart Ships in the maritime industry, offering the one of the most comprehensive, innovative and reliable digital platform for ship owners and charterers around the world.

About the Role: As a Sales Business Development Manager, your role involves growing business by nurturing client relationship. You should be self-driven, ability to identify new business opportunities, expand market presence, maintain strong relationship with clients, ability to cover entire sales and marketing cycle and with product experience in maritime solutions. You should also have deep understanding of the maritime industry and have network to executive profiles in the chartering, manager and ship-owner offices, build up over the years.

You should not only professional but also a skilled communicator capable of attracting new business and clients. The ideal candidate will have a natural talent for sales talk, building strong client relationships, and driving our business growth.

Responsibilities:-

· Responsible for the Sales effort in regions assigned

· Develop markets assigned

· Generate sales leads

· Weekly and Monthly Sales updates to the management

· Manage and handle customers’ relations, feedback and complaints

· Be familiar and keep up to date of market requirements and user needs

· Drive sales activities for existing and new channels

· Be actively involved in trade shows, trade advertisements and other marketing communications activities

· Responsible for reports covering CRM, sales pipeline, activities, performance and plans

· Responsible for bid management

· Work closely with the Group sales network to increase the commercial pipeline

You should have:-

· Attract and engage new clients with compelling sales presentations

· Identify new business opportunities and expand market presence

· Proven sales track record in the maritime business (Min. +5 years’ experience)

· Experienced in selling to shipowners and charterers, B2B

· Experience with direct sales, marine sales, marine solutions

· Able to travel frequently

· Hunter type with ability to close the order

· Experience with selling hardware or software solutions will have an added advantage

· Knowledge of Shipping and Offshore sectors

· Experience with energy optimization in the maritime business is an advantage

· Experience with marketing and production of marketing materials is an advantage

· Previous experience as mariner, technical, commercial experience in the relevant industry is an advantage

Qualification : Tertiary educated with recognized degree qualification preferred

· Dedicated and ambitious

. Ability to act individually, but work as a team

· Good relationship management skills and work in a diverse culture

· Excellent modern communication and presentation skills, both verbal and written

· Can-do attitude and strong execution skills

Interested candidates may also write in to [email protected]

R1100672

We are looking for a Social Media Marketing Manager who is skilled in driving conversions, increasing sales, and engaging our online community. You will lead our social media strategy, create impactful content, manage campaigns, and handle customer inquiries to support our growth objectives.

Key Responsibilities

1. Conversion-Driven Social Media Strategy

• Develop and execute social media strategies that drive traffic, increase sales, and convert followers into customers.
• Identify and target high-potential customer segments with content that meets their needs.
• Collaborate with the sales team to align social media efforts with sales goals.
• Monitor performance metrics to refine strategies and ensure continuous improvement in driving sales.

2. Content Creation and Optimization for Sales

• Create, curate, and optimize engaging content (posts, videos, ads) designed to drive conversions, including product promotions and special offers.
• Use tools like Canva, CapCut, or similar software to design visually compelling content tailored for different platforms.
• Regularly analyze content performance to adjust strategies and maximize engagement and sales.

3. Community Management and Customer Engagement

• Actively manage the social media community by responding to comments, messages, and enquiries quickly and professionally.
• Collaborate with the sales team to address enquiries and feedback, enhancing customer satisfaction and trust.
• Handle enquiries from social media channels, guiding potential customers towards booking appointments or making purchases.

4. Social Media Advertising and Campaign Optimization

• Plan, create, and manage paid social media campaigns to generate leads and increase sales.
• Develop compelling ad creatives and copy that resonate with target audiences.
• Continuously monitor and optimize campaign performance to meet and exceed sales objectives.

5. Lead Management and Sales Support

• Implement systems to track and follow up on leads generated through social media.
• Work with the sales team to refine lead management processes and improve conversion rates.
• Provide insights from social media engagement to improve products and services.

6. Trend Monitoring and Strategic Adjustments

• Stay updated on the latest social media trends, platform updates, and best practices.
• Adapt strategies based on changing trends and user behaviors to maintain relevance and effectiveness.
• Introduce innovative methods and tools to enhance engagement and drive sales.

Required Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field, with at least 4 years of experience in social media marketing, driving conversions and sales.
• Strong knowledge of social media platforms (Facebook, Instagram, TikTok, XHS, etc.), with experience in community management and customer engagement.
• Proficient in social media tools, analytics, and video editing software (e.g., Canva, CapCut).
• Excellent communication, creative, and analytical skills to craft compelling content and optimize campaigns.
• Ability to work independently, handle multiple tasks, and meet tight deadlines while ensuring high-quality outcomes.

Roles & Responsibilities

· Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc

· Managing a team of ecommerce specialists including web designers, graphic artists, SEO experts, copywriters, and programmers

· Managing and growing an online store with multiple departments, including marketing, design, customer service, operations, fulfillment, and IT

· Determining which products will be most successful based on competitor offerings and customer preferences

· Managing all aspects of the company’s ecommerce business including inventory, shipping, customer service issues, and taxes

· EDI or API integrations, new item setup, ongoing error handling & escalation to developer resources, etc.

· Assist to develop and implement demand generation plans to grow site revenue

· Liaise with Designer Team on artwork requirements and monitor deadlines for completion

· Responsible for stock inventory accuracy and to address any discrepancy

· Assist Customer Relations department on product knowledge

· Generate analysis and sales reports on regular basis

· Logistic coordination when required

· Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations

· Other duties as assigned

· Flexibility to manage a business that can operate 24/7/365

·

Skills:

· Inventory management

· Customer service

· Data analysis

· Communication

· Operations managers

Requirements:

· Degree or above

• 5 + years of relevant work experience; within a similar eCommerce role
• Management experience in operations, preferable in Grocery retail, including positions of leadership.
• 1- 3 years of experience in working with or developing eCommerce operations systems.
• 1 -3 years experience working across eCommerce project launches and managing project roll-outs
• computer programming languages, website design and coding in Python, PHP, Linux,
• Effective interpersonal and communications skills (verbal and written)
• Proficient in Excel, PowerPoint
• Strong analytical skill
• Identify with company's corporate culture and obey the company's arrangements;
• Demonstrated ability to work in a fast-paced, “self-starter” environment.
• Team player with a positive ‘can-do’ attitude.
• Energetic and enthusiastic – has a sense of urgency.
• Ability to multi-task and meet simultaneous tight deadlines.
• Has the ability to thrive in a challenging environment where priorities often change.
• Passionate about the customer and all elements of the customer experience.
• Flexibility to manage a business that can operate 24/7/365
• A desire to continually learn, improve and go the extra mile
• An attitude of accountability and excellence.

Individual accountability

Commercial Pricing & Modelling

• Develop the commercial strategy and approach for global or regional large-scale single or major multi-x bids.
• Own and be accountable for the pricing strategy from end to end.
• Specialize in multiple product pricing strategies and have a strong understanding of each service lines, platform, and value proposition.
• Collaborate with in-country teams and the various cross functions (Solutions & Proposals, Subject Matter Experts (SMEs)) and provide guidance and challenge to internal teams on our solutioning and pricing / cost inputs.
• Manage multiple external and internal stakeholders to ensure our price offering is suitable to meet both our requirements and executives those of the client.
• Build models to simulate the various profit and loss scenarios as part of Commercial Review Board (CRB) sign-off.
• Lead CRB deal reviews and presentations on the Commercial Core and P&Ls
• Work with business leaders, Pursuit Lead and Commercial Strategy team to understand and mitigate the risks and opportunities around deals.
• Develop simplified storyboard to aid in win-price strategy.
• Participate in client facing deal negotiation and presentation, as applicable.

People Management

• Coach the pricing team and lead them to excellence through feedback and recognition.
• Promote a culture of collaboration and teamwork.
• Maintain active succession planning.

Process & Tools

• Use the internal tools developed by the Global Tools and Analytics team and provide constructive feedback to aid in the development.
• Responsible for establishing and tracking Cost benchmarking and competitor pricing analysis.
• Deploy and adopt new processes and tools as appropriate.

Collaboration/Cooperation Requirements

• Lead with OneJLL leadership behaviours.
• Champion Diversity & Inclusion
• Deliver through instilling trust and building relationship.
• Collaborate globally to share ideas and drive continuous improvements in commercial processes.

Additional

• Manage due diligence and baselining activities where required.
• Deep dive into commercials for renewals and making recommendations for future commercial improvements.
• Address critical gaps between what we sold and how we can improve the margin of existing accounts.
• Lead ad-hoc projects and initiatives.
• Client Consultancy work
• Input to Management Reporting as needed.

Requirements

• Bachelor’s Degree with 8-10 years of experience in pricing and commercial modelling on complex outsourcing contracts, ideally within the commercial real estate industry, with at least 2-3 years of experience as a people manager
• Strong analytical skills, and must be comfortable dealing with numerical data, and have strong attention to detail.
• High level of system skills and commercial acumen
• Excellent communication, negotiation, and stakeholder management skills. Confident in client facing and board level situations.
• People management skills & leadership qualities
• Able to understand and interpret complex financial and commercial situations and explain to a variety of stakeholders.
• Adaptable and able to present with gravitas and build client relationships (internal and external).

Other Personal Characteristics

• Trustworthiness - Can be relied upon to follow through on commitments.
• Focus - Set priorities and sticks to them, without veering off in all directions.
• Judgement - Exercise good sense, especially when under pressure or when faced with making sacrifices for the greater good.
• Strong excel discipline.

About the Job

At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.

In this role, you will work directly with one of our high-profile clients, acting as an embedded extension of their in-house Sustainability Team. As a member of the JLL Sustainable Operations Team with a deep knowledge of the needs of our client’s program, you will ensure they are capturing JLL’s full suite of sustainability services. You will act as an accelerator and partner-collaborator enabling our client to increase engagement across stakeholders and progress towards goals. You will ensure effective integration across regions/business/functions throughout the real estate lifecycle, influence behavioral changes, including change management ownership, required to achieve scope of work delivery, goals, and targets. This role requires a strategic and programmatic approach to embed sustainability thinking and practices across the real estate lifecycle.

Key responsibilities include, but are not limited to:

• Develop and execute energy management or sustainability strategy, including local site-level plans.
• Engage with JLL facility managers and landlords to become the key point of contact for the provision of wide-ranging advice in relation to all aspects of environmental sustainability.
• Implement energy and sustainability programs to reach objectives.
• Support reporting objectives and provide management information relating to the use of utilities and the impact on the internal and external environment.
• Manage the energy, waste, and water data collection process within the JLL technology platform and produce periodic (e.g., monthly, quarterly, annual) reports that are tailored to meet our client’s specific requirements.
• Work with the global utility operations team to deliver reports demonstrating KPI compliance and ad-hoc reporting needs as they arise.
• Drive operational improvements though the identification and implementation of opportunities to improve energy, carbon, and sustainability performance across regional portfolio and building-level perspective.
• Collaborate with other JLL Sustainable Operations team members to share best practices, identify opportunities, and develop case studies.
• Drive implementation of site-level sustainability plans to facility managers, and provide training to support their site-level activities.
• Develop and enhance systems and processes for delivering best practice sustainability performance and use of utility/sustainability management systems for monitoring and/or reporting purposes.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Requirements – Essential

• University Degree (Science, engineering, math or related fields)
• Technical understanding of the most common HVAC, electrical, mechanical, and building automation systems
• In-depth understanding of energy and water conservation measures
• Experienced with benchmarking and analyzing utility data to drive sustainability measures
• In-depth understanding of Greenhouse Gas Emission scopes and reporting
• Ability to explain difficult or sensitive information and work to build consensus

Requirements – Desirable

• Experience conducting site walkthroughs to find conservation measures (e.g., ASHRAE Level 1 and 2)
• Strong project management skills and an ability to prioritize and meet deadlines in a high pressure, deadline driven environment
• Knowledge of six sigma, change management, and other frameworks to drive incremental improvements and results at scale
• Experience in the preparation of tenders and work orders and the ability to select appropriate equipment and service vendors
• Knowledge of environmental reporting, utility management and energy budgets, an environmental improvement program, and ISO 14001 (or similar) compliance.
• Familiarity with energy procurement process and renewable energy options

Behavioral Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Job Responsibilities :

- Develop monthly, quarterly, and annual sales plans;

- Develop and implement strategies to bring in new business;

- Pursue new sales opportunities, gather inbound leads, and follow-up calls/meetings;

- Work effectively with internal stakeholders & external vendor to achieve business goals;

- To understand the material costing for printing, carpentery and signages;

- To understand the operation of printers, summa cutter, CCD CNC & Oscillating machine and CCD Laser cutter;

- To understand the labour cost for production;

- To attend briefing/meeting and site measurements for production for the projects undertaking;

- To ensure the production of the projects undertaking;

- To ensure the installation and delivery of the projects undertaking.

Requirements :

- Diploma or Degree in any field;

- At least 2 or 3 years of corporate sales experience/ project management;
- Proficient in MS Office (Excel, Word, PowerPoint);
- Strong time management skills;
- Passion for relationship building and selling;
- Strong presentation and negotiation skills;
- Customer service- orientated attitude;
- Ambitious and driven personality with a hunger for success.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Keep records of sales, revenue, invoices as accurate
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers - especially in corporate selling

Job Description: Business Development Manager (BDM)

Company: Mitraa Agencies - Mitraa Cleaning Services (MCS)
Position: Business Development Manager
Location: Singapore
Reports To: Director

About the Role:

We are seeking a dynamic and visionary Business Development Manager (BDM) to spearhead the growth of Mitraa Cleaning Services (MCS) into a leading holistic cleaning service provider in Singapore, covering both residential and commercial sectors. This pivotal role is ideal for someone who thrives on building from the ground up, strategizing for the long-term, and aligning with the company’s growth vision.

Key Responsibilities:

1. Strategic Planning and Growth:

• Develop and execute a comprehensive growth strategy to position MCS as a key player in Singapore's cleaning industry.
• Plan and create structured departments for operations, sales, customer service, and workforce management.
• Identify market opportunities and trends in both residential and commercial cleaning sectors to drive organic growth.

2. Business Development and Client Acquisition:

• Identify and secure new business opportunities through research, networking, and client meetings.
• Build and maintain relationships with corporate and residential clients, property managers, and government agencies.
• Prepare proposals and presentations tailored to potential clients, highlighting the company’s unique value propositions.

3. Operational and Workforce Planning:

• Collaborate with the Director to recruit, train, and develop a skilled workforce.
• Design efficient operational workflows for delivering high-quality cleaning services.
• Ensure compliance with Singapore regulations and industry standards for cleaning services.

4. Marketing and Branding:

• Work with marketing teams to develop promotional campaigns, digital marketing strategies, and customer engagement plans.
• Enhance the company’s brand presence by participating in industry events, expos, and community initiatives.

5. Financial Oversight and Performance Tracking:

• Set revenue targets and establish KPIs to monitor the company’s performance.
• Analyze financial data and budgets to optimize profitability and manage costs effectively.
• Regularly report progress to the Director and recommend adjustments to strategies as needed.

6. Leadership and Team Building:

• Foster a positive and growth-oriented workplace culture.
• Lead by example, motivating employees to achieve individual and collective goals.
• Act as a mentor to staff, promoting professional development and aligning their goals with the company’s vision.

Requirements:

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in business development, preferably in the cleaning, facilities management, or service industry.
• Strong understanding of the cleaning industry in Singapore is a plus.

Skills and Attributes:

• Exceptional strategic thinking and organizational skills.
• Strong interpersonal and communication skills to build client and team relationships.
• A self-starter with a results-driven mindset.
• Ability to manage multiple priorities and adapt to a fast-paced environment.
• Proficiency in MS Office, CRM tools, and business management software.

Mindset and Attitude:

• Committed to the company’s growth and long-term success.
• Entrepreneurial spirit with a strong sense of ownership and accountability.
• Collaborative and inclusive approach to team building and management.

What We Offer:

• A unique opportunity to shape the future of a growing company.
• A supportive and dynamic work environment with a focus on innovation and excellence.
• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.

How to Apply:

If you are passionate about driving growth, building teams, and making a meaningful impact, we would love to hear from you. Please send your resume and a cover letter to [email protected] with the subject line “Application for Business Development Manager – Mitraa Cleaning Services.”

Responsibilities:

• Administer established processes and procedures for institutional partnerships.
• Ensure accuracy and timely updates are made to the centralised institutional partnership database, tracking sheets, partnership proposals, and due diligence records.
• Provide administrative support for establishing new institutional partners, e.g., preparing agreements, MoUs, articulation, and dual degree partnerships.
• Execute approved partners' engagement strategies to maintain an active relationship with institutional partners.
• Track and monitor expenses to ensure operations are within the established budget for each activity.
• Conceptualise and develop short programmes with various university departments, industry partners, and student bodies for international students.
• In charge of logistics planning and arrangements for short programmes
• Lead the execution of short programmes and ensure programmes are executed in a professional manner.
• Oversee the administration and compliance of short programmes.
• Use the management template to report on programme finances and conversion rates and proposed improvement measures.
• Design, conduct, and review programme satisfaction surveys completed by participants, lecturers, and industry partners.
• Review and provide feedback on work structure and procedures for institutional partnerships management.
• Conceptualise and produce promotional materials relating to international partnerships and short programmes, e.g., factsheets, flyers, booklets, websites, etc.
• Organise and host visits by institutional partners or industry partners.
• Conduct market research for international management and short programmes as and when assigned by reporting managers.
• Support and conduct talks and events to promote outbound student exchange or short programmes offered by institutional partners.
• Provide administrative support to the International Partnerships business unit as assigned by the Manager, International Partnerships.

Criteria:

• Bachelor-level degree with a marketing major (preferred)
• Minimum 3 to 5 years of relevant working experience
• High-level communication skills, both verbal and written in the prevailing language of the market with people from a diverse cultural backgrounds
• Significant experience in administration and educational marketing Well-developed skills in networking with a diverse group of clients
• High-level IT skills, particularly in the use of Microsoft Word, Excel and Powerpoint

Behaviour:

• Work as a team member with excellent interpersonal communication skills
• Ability to work independently in a diligent, organized and methodical manner
• Ability to analyze and interpret information Possess great initiative and ability to prioritize and work tight timelines

Monthly Remuneration: Commensurate with experience

Closing date: 6 January 2025

JCUS Perks:

• Staff Discounts with selected merchants
• Sponsorship for Continuing Education/Workshops
• Medical and Dental Insurance
• Up to 25 days Annual Leaves

Please send your application via https://careers.jcu.edu.sg/cw/en/listing

We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

The Business Development Manager works to improve our market position and achieve financial growth. He/She builds key customer relationships, identifies business opportunities, negotiates and closes business deals, and maintains extensive knowledge of current market conditions.

He/she plans persuasive approaches and pitches to convince potential clients to engage Websparks for their digital experiences work.

Roles & Responsibilities:

• Manage the preparation of bid documents and proposals
• Research potential clients, existing and new markets, products, and services to identify new business opportunities
• Identify new business opportunities for growing revenue, diversifying business streams, and strengthening market position
• Hand over detailed information to the Implementation Team once the project has been awarded to the Company
• Any other duties as assigned by the management

Requirements:

• Diploma/Degree in IT/ Business or related fields.
• Familiarity with current technologies/tools/platforms used in Web and App Development.
• Proficient with Microsoft Office and web-based solutions.
• Experience in handling Public Sector’ accounts will have added advantage.
• Familiarity in software development, project management is advantageous
• Great interpersonal & communication skills.
• Strong client management & account servicing experience.
• Independent, but able to work in the cross-team effort.
• Self-motivated and capable of setting clear and meaningful goals.

We are seeking an experienced and detail-oriented Payroll Manager to oversee and manage the payroll operations for the organization. The Payroll Manager will be responsible for ensuring accurate and timely processing of employee salaries, benefits, deductions, and compliance with all relevant regulations. This role requires strong leadership, exceptional organizational skills, and the ability to work closely with HR and finance departments to ensure the smooth execution of payroll processes.

Key Responsibilities:

• Payroll Processing: Manage and oversee the full payroll cycle for all employees & contractors ensuring accurate and timely processing of wages, bonuses, commissions, and deductions.
• Compliance & Reporting: Ensure payroll complies with relevant labor laws, tax regulations, and organizational policies.
• Data Management: Maintain accurate records of employee hours, salary changes, tax filings, and benefits. Monitor and correct discrepancies in payroll data.
• Benefits Administration: Administer employee benefit programs, including health insurance, and other employee benefits, ensuring accurate deductions and enrollment.
• Employee Inquiries: Serve as a point of contact for employee payroll questions or concerns, providing timely and accurate responses.
• Audit & Reconciliation: Perform regular audits and reconciliations to ensure payroll accuracy, resolve discrepancies, and maintain up-to-date employee records.
• Collaboration: Work closely with HR and Finance teams to coordinate payroll data, benefits administration, and employee recordkeeping.
• System Management: Oversee payroll software systems, ensuring they are functioning correctly and implementing upgrades or improvements as needed.
• Continuous Improvement: Identify and implement process improvements to enhance the efficiency and accuracy of payroll processes.

Key Qualifications:

• Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).
• Proven experience (5-8 years) in payroll management.
• In-depth knowledge of payroll regulations, tax laws, and labor laws.
• Strong understanding of payroll software systems
• Excellent organizational, analytical, and problem-solving skills.
• High attention to detail and accuracy.
• Strong communication skills, with the ability to effectively interact with employees at all levels.
• Ability to handle confidential information with discretion.

Sunscreen Singapore Pte Ltd is looking for suitable candidates to fill in the position of Account Manager in the construction and furnishing industry.

Ability to market and sell a range of sun shading devices suitable for commercial, residential and hospistalities field.

Relevant working experience and advantage with knowledges of electrical and technical skills. Ability to work with Architects and Designers preferred.

Job Description:

• Maintaining relationships with our clients. You will be responsible for obtaining and maintaining customers
• Converting lead and call-in customer into sales
• Maintaining customer satisfaction in managing sales process, follow through pre and post sales coordination follow up.
• Strong leadership qualities and willingness to take on additional responsibilities when required are what we are looking for.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Ability in problem-solving and negotiation

Salary will communsurate with relevant working experiences plus commission and other allowances.

Please apply with confidence if you have the work experience and able to work under stress environment.

This is a five days working week with incentives to upgrade relevant skills.

Website: www.rollite.com

Email: [email protected]

Tel: 62840033

As Assistant Care Manager, you play a pivotal role in the overall administration of the home, ensuring the well-being of elderly residents, both new and existing, is properly addressed.

Responsibilities and Competencies:

• Collaborate with the Assistant Operations Manager to ensure efficient operations, processes, and execution by maintaining a strong grasp of existing policies, guidelines, and systems.
• Participate in budget planning and resource allocation alongside the Ops personnel.
• Conduct admissions assessments for new applicants and provide orientation for newly admitted residents.
• Review and coordinate programs and activities that contribute to the residents' overall well-being, including medical appointments, medication administration and individualized care plans.
• Assess residents' activities of daily living (ADL).
• Plan and organize programs and activities for residents, evaluating, revising, and initiating new programs based on evolving needs and circumstances.
• Collaborate with community partners to effectively address the diverse needs of seniors.
• Liaise with next of kin (NOKs), authorities, medical institutions, etc.
• Implement disciplinary interventions for residents exhibiting inappropriate behaviour.

Job Requirements and Qualifications:

• Degree or equivalent professional qualifications.
• Preference will be given to candidates with a background in Nursing, Social Work, Allied Health, or related fields.
• Minimum of 3 years of experience in social services, community, eldercare, or hospital settings.
• Strong communication and interpersonal skills.
• Demonstrates genuine compassion and commitment to caring for seniors.
• Dynamic and motivated individual with a strong dedication to continuous improvement and achieving excellence in their work.
• Effective communication skills, able to lead and collaborate within teams.
• Excellent organizational skills, capable of multitasking in a fast-paced environment.
• Proficient in multitasking and time management, skilled at prioritizing tasks.
• Team player with the ability to collaborate with internal and external partners.
• Self-driven with the capability to work under pressure.
• Good computer skills and proficiency in MS Office applications.
• Able to work on weekends and Public Holidays.

We regret that only shortlisted candidates will be notified.

Purpose of the Role

The Manager, Transformation Office, serves as a pivotal support to the CEO and CTO, ensuring the effective implementation of APSN’s initiatives. Acting as a staff officer to the CEO, the role encompasses oversight of transformation projects, alignment of strategic priorities, and fostering innovation to position APSN as a forward-looking organization. The incumbent will drive cross-functional collaboration and support the organization’s efforts to adapt and thrive in a dynamic landscape.

Key Responsibilities

1. Strategic Support to the CEO

• Provide comprehensive administrative and strategic support to the CEO, ensuring alignment with APSN’s vision and Board initiatives.
• Coordinate and prioritize strategic projects across departments in line with organizational objectives.
• Prepare reports, presentations, and briefing materials to facilitate decision-making and communication with stakeholders.

2. Support for the CTO and Strategic Plan Implementation

• Work closely with the CTO to translate APSN’s strategic plans into actionable and measurable initiatives.
• Oversee the implementation of transformation projects, ensuring they meet objectives within scope, timeline, and budget.
• Collaborate with Project Champions and Project Managers to track progress and address challenges effectively.
• Provide regular updates to the CEO and CTO on the status of strategic plans and project milestones.

3. Horizon Scanning and Innovation

• Monitor industry trends, emerging technologies, and best practices to inform APSN’s programmes and services.
• Identify opportunities for innovation that align with APSN’s mission and enhance beneficiary outcomes.
• Propose forward-looking strategies to ensure APSN remains adaptive and relevant in the social service sector.

4. Change Management

• Design and implement change management strategies to support organizational transitions.
• Facilitate training and capacity-building initiatives to prepare staff for new processes and systems.
• Engage stakeholders at all levels to secure buy-in and drive successful adoption of changes.

5. Continuous Improvement

• Analyze and improve existing processes to enhance organizational efficiency and effectiveness.
• Gather and incorporate feedback from stakeholders to refine APSN’s strategies and initiatives.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Strategic Management, Social Services, or a related field.
• At least 5 years of experience in project management, strategic planning, or organizational development.
• Proven track record of implementing multi-stakeholder projects successfully.
• Familiarity with innovation and change management methodologies.
• Knowledge of the social service sector and its challenges is an advantage.
• Strong organizational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Analytical and strategic thinking to align initiatives with APSN’s vision and Board priorities.
• Proficiency in project management tools and digital platforms.
• Creative thinking to drive innovation and improvements.
• Proactive and self-driven, with a commitment to APSN’s mission.
• Adaptable and resilient in dynamic and evolving environments.
• Collaborative, with the ability to engage and inspire diverse stakeholders.

Job Summary:

DELTEQ, a 20+ year establishment in ICT business, seeks an experienced and competent Account Manager to drive sales and take on customer account management responsibilities. The successful candidate shall focus on acquiring additional revenue streams from existing clientele as well as identifying new customers who can benefit from our product and services offerings. Reporting to the Business Head, you will be responsible for meeting/exceeding monthly and quarterly quotas for both revenue and gross profit. We are looking forward to a sales-oriented professional who values responsibility, productivity and customer satisfaction.

Duties and Responsibilities:

Responsible for managing the complete sales process with established and prospective accounts, including the identification of potential opportunities. Collaborate closely with key stakeholders to facilitate deal closure.
To help plan and execute sales hunting activities with minimum supervision from the management
To develop sales account planning which includes forecasting and revenue report for each sales account. Regularly review and adjust plans as needed
Ensure scheduled payment from clients
Maintain a sales pipeline which is 3 times the sales target assigned per quarter
Meeting/exceeding monthly and quarterly quotas for both revenue and gross profit
Plan and attend regular update meetings with the customers
Manage ad-hoc queries and enquiries generated by account portfolio
Liaise with internal departments to ensure the promptness and customer satisfaction of delivery of goods and services
Development of new clients for the company including winbacks
Liaison with distributors and principal vendors
Preparation of tender submission

Desired Skills, Qualifications and Experience:

Diploma or Degree in Business Management/Information Technology or equivalent
Any other diploma or degree in any other disciplines with a sales training or sales course can also apply
Minimum 3 years of sales experience in selling infrastructure and solution selling
Familiar with sales bidding process in government/commercial space will be an advantadge
Proven track record as an account manager within IT SI company
Result-oriented with the ability to work independently and under pressure
Ability to identify and develop sales opportunities, and to achieve sales quota

RESPONSIBILITIES

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Take responsibility for projects and solutions within the larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory
• Setting and monitoring Service Level Agreements (SLA) for IT support to ensure timely response and issue resolution and maintain high service availability.
• Implementing and managing security measures to protect the organisation’s IT systems and data
• Performing regular risk assessments and implementing disaster recovery plans.
• Investing in the professional growth of their team members by identifying training opportunities, certifications and skill-building activities.
• Assessing opportunities for improvement via inspirational leadership and innovations in IT products and processes

REQUIREMENTS

• Bachelor’s degree (or equivalent) in Information Technology or Computer Science
• Professional certification
• Minimum 10 years of relevant work experience in a managerial role

The IT Regional Manager is responsible for overseeing the information technology operations of an organization mainly in Singapore and the others region. In this role, the candidate will work closely with the other departments within the organization to ensure its technology systems are functioning efficiently, effectively, and securely. The IT Regional Manager job description entails developing strategies and policies for the management, maintenance, and support of technology systems, including hardware, software, and infrastructure.

(A) Essential Job Functions:

The Regional ICT Manager is responsible, but not limited to, the following:

• Lead and oversee the development, implementation, and continuous improvement of incident response procedures and processes.
• Work closely with the General Manager of the ICT Department at HQ to align group-wide strategies, IT governance, and security policies with the Asia Region's objectives. As the Head of the Asia ICT Regional Headquarters, contribute to the development of the regional ICT structure and compile periodic ICT reports for the General Manager.
• Plan and evaluate ongoing assessments of security measures, including antivirus, application control, firewalls, SIEM, VPN, SSL, and intrusion detection/prevention policies.
• Analyse and prioritize vulnerabilities based on severity, potential impact, and business risk; collaborate with relevant teams to implement effective mitigation strategies.
• Work with teams across multiple geographic locations to investigate and document security incidents, identify root causes, and recommend remediation actions.
• Develop and enforce security policies and procedures to safeguard organizational data and systems from cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify and address security risks and weaknesses.
• Oversee ISMS audits and compliance with ISO27001 and the Cybersecurity Code of Practice. Enforce IT policies and ensure adherence to regulations such as PDPA and the Cybersecurity Act.

(B) Minimum Qualifications/ Job Experience:

• Degree in Computer Science/Information Technology or equivalent.
• At least 8 years management experience in a regional headquarter.
• At least 15 years of experience in IT, with strong expertise in IT infrastructure and IT security.
• More than 10 years of experience in hands-on experience in strategic planning which relates to Information System, project management in Business Application, develop, maintenance and operation of Business Application (experience in SAP Public Cloud will be an advantage), developing, maintenance and operation of Business Application Infrastructure (experience in public cloud such as Microsoft Azure, AWS etc), Corporate’s OA (infrastructure business support, such as Office365, PC, iPhone, multifunction device, group companies’ network etc)
• More than 5 years of hands on experience in cyber security (ISO27001).
• More than 5 years of hands on experience in J-Sox accounting data security.
• Resourcefulness and innovation in optimizing limited resources.
• Proven track record of leading large-scale IT projects and cross-functional teams.

(C) Knowledge/ Skills/ Abilities:

• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Ability to manage and configure security systems, monitor network traffic and system logs, conduct regular security assessments and respond to security incidents.
• Exceptional planning and organizational skills, and excellent written and oral communication.
• Self-starter with initiative and the ability to effectively prioritize and execute tasks with direction from corporate headquarters.
• Professional information security certification preferred, such as: CompTIA Security+, Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Information in Cybersecurity

Company Description

Toktimes is a media platform focused on the crypto/blockchain industry. Our platform serves as a dynamic hub for an active and vibrant community to acquire, immerse themselves in, and interact with cutting-edge information across a range of topics, including cryptocurrencies, DeFi, NFTs, gaming, metaverse, and events.

Job Description – Business Development Manager – Fundraising

We are seeking a dynamic and results-driven Business Development Manager – Fundraising to spearhead fundraising efforts for our growing media company.

The ideal candidate will have a proven track record in raising capital, forging strategic partnerships, and navigating the investment landscape for media, advertising, or digital platforms. This role requires exceptional relationship management skills, financial acumen, and a deep understanding of the media industry's challenges and opportunities.

Key Responsibilities

1. Fundraising Strategy
   • Develop and execute a comprehensive fundraising strategy to secure capital from institutional investors, venture capitalists, angel investors, and other funding sources.
   • Identify and evaluate potential funding opportunities aligned with the company’s growth goals and business model.
2. Investor Relations
   • Build and maintain strong relationships with investors, presenting the company’s vision, mission and value proposition effectively.
   • Manage communications with potential and existing investors, including regular updates, reports, and stakeholder meetings.
3. Pitching and Negotiation
   • Prepare compelling pitch decks, business plans, and financial models to attract investment.
   • Lead negotiations with investors to secure favourable terms for funding.
4. Market Analysis
   • Conduct market research to identify trends, competitor activities, and potential growth areas for the company.
   • Provide insights and recommendations to the leadership team based on market dynamics and investor feedback.
5. Strategic Partnerships
   • Identify and establish strategic partnerships to enhance the company’s market position and create additional revenue streams.
6. Cross-Functional Collaboration
   • Work closely with the executive team, marketing, and finance departments to align fundraising efforts with business objectives.
   • Ensure compliance with legal and financial regulations related to fundraising activities.

Qualifications

1. Education
   • Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA preferred.
2. Experience
   • Minimum of 5+ years of experience in business development, fundraising, or investment roles, preferably in the media or advertising industry.
   • Proven track record of raising funds, managing investor relations, and achieving revenue targets.
3. Skills
   • Strong financial modeling and analytical skills.
   • Excellent presentation, communication, and negotiation abilities.
   • Deep understanding of the media industry and investment landscape.
   • Ability to work independently, prioritize tasks, and deliver results in a fast-paced environment.
4. Personal Attributes
   • Entrepreneurial mindset with a passion for innovation and growth.
   • Strong interpersonal skills and the ability to build long-lasting relationships.
   • Resilience, adaptability, and problem-solving capabilities.

5. Passion for Crypto & Media: A genuine interest in the blockchain/ crypto/ gaming/ media industry and a willingness to contribute to our company's growth and success.

Join our team and embark on an exciting journey to shape the digital presence of our media company while honing your social media marketing skills in a supportive and creative environment.

Digipixel is a Cyber Trust (Tier 2) Certified digital agency, specialising in web solutions, eCommerce development, branding, and cybersecurity-focused digital marketing.

As a Pre-Approved Vendor under IMDA’s SMEs Go Digital initiative, we are recognised for delivering secure, scalable, and innovative eCommerce solutions that empower businesses to excel in Singapore’s dynamic digital economy.

We are seeking a Project Manager to take charge of our website development projects and oversee operational processes. This role demands exceptional organisational skills, a collaborative mindset, and a proactive approach to enhancing efficiency and project outcomes.

Key Responsibilities

Project & Process Management

• Oversee the end-to-end lifecycle of website development projects, ensuring timely delivery and adherence to quality standards.

• Manage and prioritise multiple Ad-Hoc Support Board tasks within timeline, ensuring client satisfaction.

• Collaborate with developers to refine workflows and improve processes.

• Track time spent on all tasks in website builds and Ad-Hoc requests to provide clarity on resource allocation, workload, and capacity.

• Develop comprehensive reporting systems to monitor performance, identify delays, and propose process improvements for each project phase.

• Manage the team's manpowers and deligate tasks efficiently

Collaborative Department Development

• Work closely with the development team to tackle challenges, streamline workflows, and improve website quality collectively.

• Encourage a culture of continuous improvement by leveraging team insights and fostering innovation in processes.

Cross-Department Communication

• Communicate effectively with colleagues across departments, ensuring queries and assigned tasks are addressed within stipulated timelines

• Proactively address potential time constraints upfront to manage expectations and avoid delays.

Quality Assurance (QA)

• Ensure all website projects undergo rigorous QA checks to meet functional, design, and cybersecurity standards.

• Use insights from QA to optimise workflows and resolve recurring bottlenecks.

Reporting & KPIs

• Provide weekly and monthly KPI updates for the director delivering reports punctually without reminders.

• Create detailed reports on project timelines, time spent, and team performance to identify and address fulfilment gaps.

• Build reporting frameworks to monitor productivity, process efficiency, and areas for improvement across website builds and ad-hoc tasks.

Key Qualifications

• Proven experience in project management, preferably in web development or a related field.

• Solid understanding of website development basics and associated processes.

• Huge plug if you possess web design knowledge and experience

• Proficiency with ClickUp or similar project management tools.

• Ability to analyse time tracking data to optimise resource allocation.

• Strong communication skills for internal team coordination and client interactions.

• Analytical mindset with a focus on continuous process improvement.

Desired Traits

• Collaborative Leader: Inspires teams to tackle challenges and see eye to eye with the company's vision and goals

• Detail-Oriented: Ensures accuracy and excellence in project execution and reporting.

• Proactive Problem Solver: Anticipates issues and implements solutions promptly.

• Accountable: Takes ownership of KPIs, reporting, and deliverables, ensuring deadlines are met without compromise.

Position Overview

Treasuris Advisory Pte Ltd is seeking a dynamic and results-driven Business Development Manager to lead our sales efforts and drive business growth. The ideal candidate will have a proven track record in sales, strong networking skills, and the ability to create and implement strategic structures to improve company sales. This role requires a proactive individual who can identify new business opportunities, build strong client relationships, and enhance the company’s market presence.

Key Responsibilities

1. Sales and Revenue Generation

· Develop and execute a comprehensive sales strategy to achieve revenue goals.

· Identify potential clients and business opportunities through networking, referrals, and market research.

· Actively pitch Treasuris Advisory’s services, including incorporation, business migration, work pass applications, grants, bookkeeping, and other accounting solutions.

· Conduct client meetings, presentations, and proposals to close deals.

· Monitor sales performance and adjust strategies to meet or exceed targets.

2. Business Development and Market Expansion

· Research and analyze market trends to identify new business opportunities and target industries.

· Expand the company’s client base by building relationships with SMEs, startups, and multinational corporations.

· Collaborate with internal teams to develop tailored solutions that meet client needs.

· Represent Treasuris Advisory at industry events, seminars, and networking sessions to enhance brand visibility.

3. Structuring and Improving Sales Processes

· Create and implement structured sales processes to streamline lead generation, follow-ups, and client onboarding.

· Develop and maintain a CRM system to track leads, opportunities, and sales pipelines.

· Establish key performance indicators (KPIs) for the sales team and monitor progress.

· Provide regular reports and insights to management on sales performance and market trends.

4. Client Relationship Management

· Build and maintain strong, long-lasting relationships with existing and potential clients.

· Act as the primary point of contact for key clients, ensuring high levels of client satisfaction.

· Identify opportunities to cross-sell and upsell additional services to existing clients.

5. Collaboration and Team Leadership

· Work closely with marketing, operations, and service delivery teams to align sales efforts with company objectives.

· Provide guidance and training to junior staff or sales team members to improve their performance.

· Collaborate with management to develop pricing strategies and promotional campaigns.

Key Responsibilities

• Leads the development of the Brand Marketing Plan to meet company goals.

• Analyse brand Profit and Loss (P&L) to drive profitability of the brand.

• Manage the assigned brand’s new product launch assessment and deployment in the local market, including P&L, pricing, place and positioning.

• Work with a multifunctional team (including Creative and Social teams) to implement the plan in the marketplace and monitors performance of the support plans.

• Builds productive working relationship with R&D, Finance, Operations and Supply Chain to manage the brand’s day to day operations, and external partners and agencies.

• Lead ongoing analysis and review of consumer, category, channel/customer, and competitive information as part of a situation assessment of brand performance and identify growth opportunity.

• Provide input to volume forecasting, financial updates and monitors key indicators and drivers of brand performance. Recommend solutions and implement improvements to meet annual targets.

• Lead the management and production of posters, flyers and other collaterals

• Lead the acquiring and liaising with promotional merchants for marketing programs

• Lead the execution of effective digital marketing strategies across all social media platforms

• Manage and maintain listings on digital and online channels including delivery platforms

• Manage customer enquiries

• The roles of duties are not exhaustive and may change according to business requirements.

Requirements

• Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

in chager of solar panel project , including site progress and QAQC and manpower control ,and assist PM to do shopdrawing and make method statement and planing contruction and program and assite safety office to do risk accessement and safety work procedure , and overall control site progress and subco arrangement.

We are looking for a Social Media Marketing Manager who is skilled in driving conversions, increasing sales, and engaging our online community. You will lead our social media strategy, create impactful content, manage campaigns, and handle customer inquiries to support our growth objectives.

Key Responsibilities

1. Conversion-Driven Social Media Strategy

• Develop and execute social media strategies that drive traffic, increase sales, and convert followers into customers.
• Identify and target high-potential customer segments with content that meets their needs.
• Collaborate with the sales team to align social media efforts with sales goals.
• Monitor performance metrics to refine strategies and ensure continuous improvement in driving sales.

2. Content Creation and Optimization for Sales

• Create, curate, and optimize engaging content (posts, videos, ads) designed to drive conversions, including product promotions and special offers.
• Use tools like Canva, CapCut, or similar software to design visually compelling content tailored for different platforms.
• Regularly analyze content performance to adjust strategies and maximize engagement and sales.

3. Community Management and Customer Engagement

• Actively manage the social media community by responding to comments, messages, and enquiries quickly and professionally.
• Collaborate with the sales team to address enquiries and feedback, enhancing customer satisfaction and trust.
• Handle enquiries from social media channels, guiding potential customers towards booking appointments or making purchases.

4. Social Media Advertising and Campaign Optimization

• Plan, create, and manage paid social media campaigns to generate leads and increase sales.
• Develop compelling ad creatives and copy that resonate with target audiences.
• Continuously monitor and optimize campaign performance to meet and exceed sales objectives.

5. Lead Management and Sales Support

• Implement systems to track and follow up on leads generated through social media.
• Work with the sales team to refine lead management processes and improve conversion rates.
• Provide insights from social media engagement to improve products and services.

6. Trend Monitoring and Strategic Adjustments

• Stay updated on the latest social media trends, platform updates, and best practices.
• Adapt strategies based on changing trends and user behaviors to maintain relevance and effectiveness.
• Introduce innovative methods and tools to enhance engagement and drive sales.

Required Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field, with at least 4 years of experience in social media marketing, driving conversions and sales.
• Strong knowledge of social media platforms (Facebook, Instagram, TikTok, XHS, etc.), with experience in community management and customer engagement.
• Proficient in social media tools, analytics, and video editing software (e.g., Canva, CapCut).
• Excellent communication, creative, and analytical skills to craft compelling content and optimize campaigns.
• Ability to work independently, handle multiple tasks, and meet tight deadlines while ensuring high-quality outcomes.

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice