Key Highlights

• Nearest MRT: Labrador Park
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,400 per month
• Contract Duration: 11 months

Key Responsibilities

• Coordinate user research activities to gather feedback on new enhancement for organization's Platform.
• Support in the continual user story refinement for accurate and up-to-date requirement documentations.
• Support innovation platform development process and operations such as UAT, Live Verification etc.
• Manage the onboarding of new solutions onto the innovation marketplace.
• Manage and collate of statistics and reporting on product health, management reporting and project progress.
• Manage documentation of operational processes and procedures related to the digital platform.
• Perform other duties as assigned to support the end-to-end innovation processes and workflows put in place.

Key Requirements:

• Only Singaporean may apply.
• Degree in Business Management/Computer Science or any related field.
• Proficient in using Microsoft Ecel, Power BI/Tableau for data entry purpose (creating graphs).

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

* Ability to analyse relevant documents to obtain an understanding of the requirements.

* Identifying the required test scenarios, test case preparation, and test data preparation to ensure sufficient test coverage.

* Execute test cases and test plans to support the quality assurance activities throughout the software lifecycle.

* Finding bugs through systematic and/or ad-hoc testing and troubleshooting.

* Must have the ability to escalate issues in a timely manner.

* Understand problems from the customer's perspective.

* Willingness to learn new technologies, approaches, and test tools.

* Able to work independently and be a Team Player with good interaction skills.

* Understanding of Software Development Life Cycle Process (SDLC) and QA methodology.

* Knowledge and experience in analyzing Software Requirement Specifications and identifying the required test scenarios.

* Knowledge in J2EE Application Development, Database Technologies, Web Development, WebServices, Spring and Hibernate Framwork, React-Native Framework, ... etc.

* Work closely with Development and Project Delivery Team

* Able to manage time efficiently.

* Good command of English (spoken & written)

* Diploma / Bachelor’s Degree (Preferred)

* 1 to 3 years’ solid experience on professional software testing experience is a plus. Fresh Grads are welcome to apply.

Job Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Perform thorough regression testing when bugs are resolved
• Stay up-to-date with new testing tools and test strategies
• Coordinate with R&D team for smooth SIT/UAT
• Issue Non-Conforming material report and review with R&D

Requirements:

• Bachelor’s degree in Electronic & Electrical Engineering with 5 years of working experience in quality engineering or manufacturing
• Strong analytical and problem-solving skills and experience with quality assurance methods and tools
• Certified internal/lead auditor in ISO 9001, ISO 14001
• work effectively within a team environment

We are a dynamic beverage importer and distributor looking to expand our team and capabilities as we grow our portfolio and reach regionally.

We are looking for energetic and resilient individuals that will grow with us as we navigate through this new marketplace and as we grow our foothold in the local and regional markets.

The job entails:

1) Account management and growth

2) Sales through commercial channels (B2B)

3) Sales through retail channels (B2C)

4) Sales through engagement activities

Independent Luxury Jeweller, and B Corp Certified label B.P. de Silva, founded in 1872 along High Street Singapore, has been featured in various projects and media titles globally including prestigious titles such as VOGUE, Harper’s Bazaar and Robb Report. Beyond its discerning network of clientele, celebrities have worn the brand’s high and fine jewellery creations at red carpet galas, most recently at the 2024 Golden Globes.

Now in its 5th Generation, the brand aims to expand its international efforts, and in doing so, B.P. de Silva is establishing a team of seasoned, passionate, and creative marketers with a penchant for building a meaningful and powerful global brand for this generation, and beyond.

KEY RESPONSIBILITIES

• To manage brand’s local, and international SEO and SEM efforts.
• Conducting market and consumer research and being abreast of emerging digital trends, tools and platforms and implement accordingly.
• Performing digital marketing analytics, preparing reports, and sharing key insights with the team to develop optimisation plans, including managing platforms for outreach and possible international stockist on a monthly basis
• Full spectrum digital ads management, including but not limited to, ad buy, conceptualising content, implementing effective campaigns, analysing data, and evaluating campaign performance based on the planned marketing calendar
• Maintaining and regularly updating website and other digital company presence, and to improve overall client web UX.
• Inventory management and evaluating sales performance online and in retail locations.
• Implementing and improving e-commerce SOP and to recommend a improvement project on a quarterly basis
• Coordinating with relevant parties and agencies to ensure consistency in marketing strategies across all channels.
• Marketing team support and ad-hoc support to the relevant teams, including but not limited to events support, client relationship management, and retail operations.
• Global luxury e-commerce operations.
• Budget planning and review
• Evaluating and improving ROAS
• Measure, assess, implement and optimise digital performance Metrics
• To lead and collaborate with the company’s digital agencies.
• Periodic visit to the Flagship to understand business marketing needs

Role requirements

• A degree in Marketing, Business Management, or equivalent.
• Strong understanding of Shopify and proven expertise in e-commerce.
• Proficiency of social media platforms, and digital analytics tools such as Google Analytics, NetInsight, WebTrends etc.
• Proven expertise in B2C social media, email campaigns and SEO/SEM. (Mailchimp preferred)
• Excellent communication and interpersonal skills.
• An eye for luxury branding, and a keen understanding of its nuances.
• Initiative and resilience.
• The ability to prioritise work, and complete tasks diligently in a fast-paced environment.
• The drive to work well with a team, and/or on their own.
• The willingness to learn.
• At least 2 years of work experience in a relevant field.
• Basic knowledge of Adobe Photoshop and/or Adobe Illustrator.
• Proficiency in Google Suite and Microsoft office
• Any other ad-hoc duties as assigned by the Manager or Management
• Candidates with an advantage:

- Experience in digital marketing agency.

- Prior experience in luxury.

- Excellent verbal and written communication skills in Mandarin deal with Mandarin speaking customers.

- Experience and interest in video production and/or video editing tools such as iMovie, Premiere Pro etc.

Please email us your cover letter with a copy of your resume, and any relevant portfolio.

Only shortlisted candidates will be notified.

Position Overview:
As a Family Engagement Specialist, the individual will be responsible for case-managing ISCOS/NeuGen families. The primary role will involve assessing the needs of ISCOS/NeuGen beneficiaries, which may include individuals, families, and children, and determining the necessary services to address those needs. They will develop and implement care plans accordingly. Additionally, the Family Engagement Specialist may be tasked with evaluating the effectiveness of the care plan and the provided services, ensuring the best possible support for beneficiaries.

Principal Duties and Responsibilities:
1. Conduct case intake, assess clients' needs, and provide appropriate assistance.
2. Offer support and resources to clients, establish strong working relationships with support networks, government agencies, and community resources.
3. Gather and review clients' documents.
4. Inform clients about and refer them to internal programs and services under ISCOS/NeuGen or other relevant agencies for assistance.
5. Monitor and support families in enhancing their resources and coping abilities in dealing with challenges.
6. Participate in case discussions with external agencies.
7. Attend case conferences, providing updates on cases to the Senior Asst Director of Programmes and Services, Deputy Director, and Executive Director.
8. Carry out regular home visits, phone calls, and messaging with clients.
9. Document case notes accurately and efficiently.
10. Perform any additional duties assigned by superiors to fulfil organizational needs.

Supervision Received:
Supervision is provided by the reporting supervisor. The position requires the ability to perform with minimal supervision.

Requirements:
1. Bachelor’s degree in Social Work
2. Strong interpersonal communication abilities with individuals and systems at multi-levels
3. Enjoys working on a range of tasks and responsibilities related to direct work and service planning

Desired Skills and Competencies
1. Competencies in Casework, counselling, risk and crisis management, group work facilitation
2. Competencies in working with various formal systems and conduct case conferences
3. Good analytical skills
4. Passion to work with children, youths and their families
5. Commitment to the Code of Social Work Practice standards.
6. Demonstrate sound and updated professional knowledge and skills in social work
7. Relevant experience in working with individuals and families will be an advantage

Job description

Are you an innovative, strategic, and results-driven marketer? Do you have a proven track record of delivering impactful marketing campaigns and driving revenue growth? If so, our company is seeking a Telemarketer to join our team!

Responsibilities

• Cold Calling: Initiating calls to individuals or businesses who may have no prior relationship with the company.
• Product or Service Promotion: Presenting information about products or services to potential customers and highlighting their benefits.
• Lead Generation: Identifying and qualifying potential customers who express interest in the product or service.
• Appointment Setting: Scheduling appointments for sales representatives to meet with potential clients or customers.
• Customer Follow-up: Following up with customers who have shown interest in the past to encourage them to make a purchase or revisit the product or service.
• Maintaining Records: Keeping accurate records of calls made, outcomes, and customer information in the company's database or CRM system.
• Adhering to Scripts and Guidelines: Following scripts or guidelines provided by the company to ensure consistency in messaging and compliance with regulations.
• Handling Objections: Addressing customer concerns or objections effectively to try to persuade them to consider the product or service.
• Achieving Sales Targets: Meeting or exceeding sales targets or other performance metrics set by the company.

Requirements

• With at least 1 years of relevant working experience in a mid-sized highly matrix organization
• Outstanding verbal communication skills

Come join our growing team and help us drive our marketing efforts to the next level! Apply now to become the Telemarketer.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly motivated, dynamic and service-orientated individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

What you will be working on

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders. You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescape
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Quality-Service-Branch----Contract_JR-10000033206

Check the quality of imported Carpets and outgoing materials or products, Installation procedures.

Understand The Commercial space / outdoor Space/boardrooms/Hotel corridoors/ /installation carpet of Different material of carpet nylon fiber/synthetic/wool. According

to human traffic /Dirt/Liquid split cleaning etc.

Proposing improvements to the operation process, and provide technical advice & support to various department

Coordinate with the Client representative on all quality matters

Verify that the quality related site activities are in accordance with the applicable codes and standards

Monitor the implementation of the approved site QC Plan

Coordinate and chair the QA/QC site weekly meetings with the projects subcontractors QC personnel

Train the operation team on quality control measures to improve product excellence

Audit internal process and QA/QC teams performance

Others – may require to work evenings or weekends, or overtime to meet operation deadlines.

Other requirements:

Roles & Responsibilities

Check the quality of imported Carpets and outgoing materials or products, Installation procedures.

Understand The Commercial space / outdoor Space/boardrooms/Hotel corridoors/ /installation carpet of Different material of carpet nylon fiber/synthetic/wool. According

to human traffic /Dirt/Liquid split cleaning etc.

Proposing improvements to the operation process, and provide technical advice & support to various department

Coordinate with the Client representative on all quality matters

Verify that the quality related site activities are in accordance with the applicable codes and standards

Monitor the implementation of the approved site QC Plan

Coordinate and chair the QA/QC site weekly meetings with the projects subcontractors QC personnel

Train the operation team on quality control measures to improve product excellence

Audit internal process and QA/QC teams performance

Others – may require to work evenings or weekends, or overtime to meet operation deadlines.

Other requirements:

Ability to manage and lead a team

Strong contractual, client and stakeholder focus

Excellent written and verbal communication skills

Ability to remain independent

Cultural Awareness

You will report to the Senior Manager, Quality Management in ensuring that Quality and Safety related activities and processes are developed, implemented and evaluated,

in support of the department’s key objectives in ensuring the Quality and Safety of patient care in SingHealth Polyclinics (SHP).

Your responsibilities include:

• Implement programmes, projects, and activities relating to Quality and Safety at SHP
• Co-ordinate, support, and participate in Quality Assurance and Improvement initiatives
• Represent the department in committees, workgroups, and meetings, and liaise with internal and external parties on initiatives relating to Quality and Safety
• Provide administrative support for Clinical Governance and other programmes in the SHP Quality Management Framework
• Perform other duties as assigned

Requirements:

• Bachelor’s Degree in any discipline
• Good verbal and written language skills in English are expected, with fluency in other languages an advantage
• Good interpersonal skills and resourceful team player
• Strong interest in learning and professional growth

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3637/

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Product Specialist (AED Product Trainer)
(Singapore)

Requirements:

Position Summary

To educate clients on AED requirements in accordance with their specific needs.

Principal Accountabilities

• Assess AED requirements through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Attend meetings or seminars to obtain information for use in AED demonstration.
• Evaluate modes of demonstration delivery, such as in-person or virtual to optimize demonstration effectiveness.
• Obtain, organize, or develop demonstration materials, such as handouts or visual materials.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Schedule demonstrations to clients.

Criteria

• Basic Cardiac Life Support / BCLS-trained
• BCLS and AED Instructor preferred
• Result driven and the ability to work independently
• High ethical standard
• Excellent communication skills and organizational skills required

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: City Hall

Working hours: Monday - Thursday: 8.30am – 6.00pm, Friday: 8.30am – 5.30pm

Salary: up to $4,100 per month – commensurate based on experiences

Contract duration: 3 months (extendable contract)

Job description:

• Organise events and training sessions.
• Processing of grants.
• Perform secretariat work.
• Assist with charities annual submission and charity portal update exercise.
• Perform duties related to sector regulation work, such as conducting screenings.
• Process applications for charity registration and other related matters.
• Statistics compilation.

Job requirements:

• Only Singaporean.
• Minimum Diploma or Degree in Accountancy, Business Administration, Finance, IT, Social Sciences or any relevant disciplines.
• Able to read financial statements and conduct basic financial analysis.
• Basic knowledge of legal and accounting principles will be an added advantage.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Quality Assurance & Quality Control Engineer (QA/QC Engineer)

Requirements:

• Recognized Diploma/Degree in related field
• Experience in working with Contractors
• Relevant experience in Civil/Building, preferably with experience in façade installation works
• Good team player and adaptable to a dynamic environment

Responsibilities:-

• To lead the QA/QC team
• To provide training and coaching to the team members in façade related works.
• To assess each construction process and procedure. Provide feedback and continuous improvement whenevee necessary
• To ensure internal quality controls are in place and being maintained properly
• Work closely with other project personnel such as production and site management team to deliver high quality works
• Prepare monthly analysis and report to Management in regards to site and project activities

ServiceNow Specialist (ITSM, ITOM, CSM)

Key Responsibilities:

1. ServiceNow Implementation:

* Implement scalable ServiceNow solutions that align with digital transformation goals.

* Customize and extend the platform to enhance efficiency, automation, and user experience.

* Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.

2. IT Service Management (ITSM) and IT Operations Management (ITOM):

* Enhance operational visibility, event management, and orchestration to streamline IT operations.

* Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.

5. Customer Service Management (CSM):

* Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.

* Integrate CSM with other ServiceNow modules to create a unified customer service approach.

Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

* ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.

* Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.

* Proficiency in ServiceNow development and CI/CD practices.

Job Highlights

Salary: $3700 - $5500 per month

Contract Duration: 12 months

Working Location: Nearest to Buona Vista MRT

Working Hours: Monday to Friday, normal office hours

Job Descriptions

• Conceptualize and deliver online, blended and classroom learning interventions in HR topics (e.g. identifying learning needs, design curriculum, develop training materials and evaluate learning interventions.)
• Partnering public agencies to develop and customize L&D interventions to support their developmental plans
• Conduct research in key emerging HR areas and translate insights into learning products such as articles, videos, infographics, toolkits, case studies, role play.
• Design and organise seminars, webinars, communities of practice and exhibitions on trending HR topics.
• Design and facilitate learning sessions and case study discussions in training programmes
• Contribute to consultancy projects to support public agencies in their transformation journey

Job Requirements

• Only Singaporean need to apply.
• Min Diploma in Human Resource, Learning & Development or related field.
• Experience in facilitating/designing of learning interventions and programs.
• Strong communication & project management skills.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

Senior ServiceNow Specialist (ITSM, ITOM, CSM)

Key Responsibilities:

1. ServiceNow Solution Design and Implementation:

• Collaborate with key stakeholders to understand business objectives and processes.

• Design and implement scalable ServiceNow solutions that align with digital transformation goals.

• Customize and extend the platform to enhance efficiency, automation, and user experience.

• Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.

2. Capabilities Enablement:

• Lead the effort to enable teams to maximize ServiceNow capabilities.

• Identify training needs, develop training programs for the team and users.

• Drive a culture of self-sufficiency and continuous improvement within the organization.

3. ServiceNow Development and CI/CD:

• Implement CI/CD practices to ensure a streamlined and automated development process.

• Maintain code quality, version control, and continuous integration for ServiceNow applications.

• Collaborate with development teams to deliver high-quality ServiceNow solutions.

4. IT Service Management (ITSM) and IT Operations Management (ITOM):

• Utilize deep product knowledge to optimize ITSM processes, including incident, problem, change, and release management.

• Review existing implementation and implement best practices and optimize ITSM workflows to enhance efficiency and compliance.

• Enhance operational visibility, event management, and orchestration to streamline IT operations.

• Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.

5. Customer Service Management (CSM):

• Design and implement CSM solutions that enhance the customer service experience.

• Drive and enable seamless case management, self-service portals, and knowledge management.

• Integrate CSM with other ServiceNow modules to create a unified customer service approach.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

• ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.

• Proven experience in designing, developing, and implementing ServiceNow solutions.

• Deep knowledge of ITSM, ITOM, and CSM modules, as well as ServiceNow platform architecture.

• Proficiency in ServiceNow development and CI/CD practices.

• Strong analytical, problem-solving, and project management skills.

• Excellent communication, collaboration, and mentoring abilities.

• A track record of driving digital transformation initiatives.

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits/ commission and an integrated work life harmony.

Roles and Responsibilities

• Make outbound calls to prospective clients using provided scripts and leads.
• Persuade potential clients to schedule a tentative appointment with our sales representative.
• Data Management: Performing accurate data entry and maintaining records of leads and appointments.
• Recruit, train and supervise other telemarketers under the team.
• Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities).

The ideal candidate will be:

• Highly Organized: You can manage multiple tasks efficiently.
• Detail-Oriented: You pay attention to the finer details to ensure accuracy.
• Time-Savvy: You manage your time effectively to meet deadlines.
• Articulate: You communicate clearly and professionally. Good phone etiquette is a must.
• Hardworking: You are dedicated and take pride in your work.

Requirements:

• Minimum a diploma certificate
• Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.
• Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.
• Proven experience as Talent acquisition consultant / HR consultant / or similar position will be an advantage.
• Min. 2 years of customer service/ Telemarketer/ cold calling in a call center environment experience.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality.
• Willing to learn the trades of recruitment
• Able to work independently and be a team player.

Job Description

• To conduct site visits and communicate with clients on the quality review and their expectation on the cleaning performance.
• To conduct cleaning audit and propose improvement plans.
• To manage the quality, contract compliance and report any violation to regulatory issues.
• To ensure site compliance to all labour, safety, and environmental regulations.
• To carry out root cause investigations for non-conformance of cleaning staff.
• To liaise with customers on non-conformance activities.
• To ensure regular and periodic cleaning schedule are based on contract requirement.
• To take up tasks and assignments as and when assigned by Managing Director and Business Development Team.

Requirements

• At least 2 years working experience in cleaning industry.
• Knowledge on Risk Assessment.
• Good administration skills and document control.
• Good communication and interpersonal skills with ability to interact with all levels of staff.
• Able to work in fast pace environment.
• Able to multi-task.

About Us:

At Directions Group Inc, we're more than an integrated communications agency—we're a hub of creativity and innovation, with a passion for crafting remarkable marketing communications, public relations, events, content and brand strategy. Our elite clientele spans luxury, fashion, retail, beauty, lifestyle, hospitality, F&B, art, and design. We're dedicated to helping brands shine with business-oriented strategies, nuanced creativity, and cutting-edge digital campaigns, building brand equity and cultural relevance that lasts.

We're a fast-paced, dynamic agency deeply passionate about what we do. If you share our passion and drive, we'd love to work with you.

Job Purpose:

As a Digital and Social Media Associate Specialist, your primary role is to lead strategic digital and social media campaigns and influencer engagements for Directions Group Inc. and its brand partners in the region. Your role involves developing and executing innovative strategies that leverage digital and social media channels to effectively communicate with the target audience, cultivate interactions and deliver impactful narratives or experiences that elevate the visibility and brand impact.

Key Responsibilities:

• Campaign Strategy & Management: Craft and implement creative digital and social media campaign strategies for brand partners, ensuring cohesive brand messaging and optimization for specific campaign goals and key performance indicators (KPIs). Responsibilities include influencer identification and outreach, campaign planning and execution, content collaboration, gifting, dressing, event invitation and hosting as well as monitoring performance through social media analytics to provide insights and recommendations.
• Social Media Channel Management: Manage agency and/or brand partners’ social media channels, including content strategy, creation, scheduling, community engagement, advertising, audience growth & acquisition, social listening and monitoring, data analysis and reporting. Ensure consistent brand messaging, engagement, and optimisation of communication efforts across all social media channels.
• Influencer Marketing: Foster strong relationships with influencers to drive continuous content and engagements that enhance brand visibility. Oversee all phases of influencer marketing initiatives, from discovery to engagement management.
• Digital Experiences: Collaborate with creative & content team to craft compelling digital narrative and/or experiences that resonate with target audiences. This may encompass interactive content, immersive brand experiences, website optimization, and digital storytelling to enhance brand perception, engagement, and audience connection.

Other Marketing Support:

• Strategic Collaboration: Actively participate in brainstorming sessions to generate creative ideas and solutions for marketing campaign or pitch proposals. Assist in end-to-end marketing strategy planning and execution, including competitive research, audience identification, messaging, consumer journey design, creative ideation as well as content creation and delivery.
• Design and Media Production: Support basic design and media production work, including videography, photography, and copywriting for digital or social media content and marketing collaterals.
• Trend Monitoring: Stay abreast of digital and social media developments, share insights, and identify new opportunities for innovation with the team.
• Operational Support: Assist in daily operations within the Digital and Marketing Communications divisions including organising digital assets, managing samples, coordinating personality dressings and product seedings, monitoring social media, managing event invitations and logistics, hosting presentations, maintaining databases, etc.
• Cross Functional Support: Provide support for other marketing projects and events organized by the agency whenever necessary.

Requirements:

• Diploma or Degree in Business Administration, Marketing, Communications and New Media, Mass Communications, Design for Communications and Experiences, or related field.
• A resourceful self-starter with strong project and time management skills, capable of multitasking effectively.
• Demonstrates a keen interest and broad knowledge of the digital and social media landscape, particularly within the luxury lifestyle and fashion industry.
• Enjoys cultivating and maintaining meaningful connections online and offline.
• A creative, collaborative and innovative thinker, with an appreciation for good content, design and aesthetics.
• Meticulous with strong attention to details.
• Excellent written and verbal communications skills.
• Familiar with social media platforms including Facebook, Instagram, TikTok and Linkedin.
• Basic photography and videography skills, with proficiency in design and editing software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) as well as experience with web analytic tools such as Google Ads and Google Campaign Manager is advantageous
• Proficiency in Microsoft Office, including Microsoft Word, Excel, Powerpoint and Outlook

To apply for this position, please send us your resume, transcripts and reference letters to [email protected]. We regret to inform that only shortlisted candidates will be notified.