As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Develop and implement effective employee listening mechanisms to gather timely and comprehensive feedback from workforce and glean actionable insights for improvements in employee experience.
• Work closely with stakeholders to design surveys, focus groups, and other feedback avenues to capture employee sentiments, challenges, and suggestions.
• Evaluate data from employee feedback data to identify trends, patterns, and areas requiring attention.
• Identify key HR and people metrics that aligns with the company’s organisational objectives.
• Create and maintain dashboards and reports, including enhancing of individual department’s capabilities, consistently monitor and analyse these metrics
• Provide and suggest meaningful insights along with data-driven recommendations to support management decision-making.
• Propose and implement control towers or real-time monitoring systems for effectively gauging the organisational pulse of CPF Board.
• Collaborate with cross-functional teams to promptly address emerging issues
• Ensure compliance with data privacy regulations and company policies during the collection, storage, and analysis of employee data.

What we are looking for

• Experience in people analytics or HR data analysis.
• Possess strong analytical skills and proficiency in data visualisation tools (e.g., Tableau, Power BI).
• Familiarity with survey design, employee feedback mechanisms, and data collection methodologies.
• Excellent communication and presentation skills to convey complex findings to various audiences.
• Ability to collaborate effectively with cross-functional teams, able to influence stakeholders positively, and have the passion to improve the overall experience of fellow colleagues.
• Possess the knowledge of HR practices, organisational behavior, and change management.
• Strong attention to detail, accuracy, and data integrity.

The successful candidate will hold the corporate title of Manager/Senior Manager/Assistant Director, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

Duo Medical Pte Ltd

Tagore Lane/Upper Thomson

SGD 4,500 - SGD 6,000

Job Highlights

Singapore grown Medical & Surgical Solutions SME

Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Senior Product Specialist to join our expanding Wound Care team in Singapore! The ideal candidate has at least 5 years of successful Medical Device or Medical Supply sales experience (Wound Care is a plus!) We offer competitive remuneration package and good career progression opportunities.

In this role you will:

· Identify and maximize sales opportunities in wound management to achieve agreed sales target and to grow the business in accordance to strategy.

· Develop and maintain the Account Plan in order to identify potential volume.

· Network Accounts, mapping and developing contacts with key decision makers and influencers beyond the standard sales call.

· Promote the full range of products to Accounts, to increase sales revenue and to achieve strategic supplier status in these accounts.

· Manage an agreed and balanced number of Key accounts. As projects are realized or become reprioritized, they should be replaced by new opportunities.

· Full consultation and liaison with Sales Managers to ensure that planned activities are in line with and support over all strategies and objectives.

· Support our in-market research, sales calls, training, launches of new products etc.

· Seek market information on competitor activities and products to help shape accurate strategies and marketing campaigns.

· Identify training needs to develop competencies required to improve performance and meet customer needs.

Qualifications & Requirements

· Minimum a bachelor’s degree in any field.

· Minimum of 5 years in Product Specialist (Sales) or equal experience in marketing or sales management.

· Strong understanding of the medical industry.

· Excellent communications and relationship development.

· Analytical and independent.

About DuoMed

Founded in 2014, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We design and supply medical solutions. Beginning April 2020, we become a HSA licenced and ISO13485 compliant manufacturer of medical devices & consumables.

We specialize in:

Woundcare solutions: Negative Pressure Wound Therapy Device & Advance Dressings such as Duofoam & Duoflex range.

Surgical solutions: including DuoMed OT Surgical, Sanitizer, Mask, Gloves & etc.

Interested candidates please send your resume to [email protected] or contact 94375522. We regret that only suitable candidates will be shortlisted for further discussion.

The Senior Executive, Governance and Quality Assurance, supports educational quality assurance processes and practices for the NTU Bachelor of Medicine, Bachelor of Surgery undergraduate programme at the Lee Kong Chian School of Medicine. This position reports to Director, Education Management.

Responsibilities:

Curriculum Reform

• Participate as Secretariat team member of the Curriculum Reform Committee (CRC) and its sub-groups and ensuring effective collaboration and implementation of curriculum reforms.

• Organise CRC and its sub-groups meetings and providing administrative and logistical support

• Assist in the preparation, compilation and dissemination of CRC and its sub-groups meeting package including meeting papers and slide deck

• Assist Chair, CRC in the conduct of meetings

• Draft minutes of CRC meetings and action plans for its sub-groups’ meetings

• Assist in monitoring follow-up actions

Curriculum Documentation

• Administer electronic filing infrastructure for NTU MBBS degree documentation

• Maintain version control of curriculum documentation

• Engage with internal stakeholders to plan and develop budget estimates for new degree programme, including operating expenses and expenditure on manpower

• Assist faculty and educators in compiling and documenting learning outcomes

• Collaborate with sub-groups, faculty and educators to collect, organise, and update course outlines, learning outcomes, and assessment strategies.

Programme Policies and Processes

• Collaborate with team leads in developing and reviewing MBBS degree programme policies and processes

• Monitor timeline for submission of revised policies and processes for approval at School and University-level committees

• Prepare student-facing versions of policies and processes for publication on student intranet

Quality Assurance and Quality Improvement

• Provide administrative support for national-level medical education quality assurance and quality improvement efforts

• Assist in preparation of quality assurance documentation for submission to Ministry of Health and Singapore Medical Council

Requirements:

• Bachelor’s Degree with at least 1 to 2 years of relevant experience in education quality management

• Background in medical education and/or healthcare administration would be an advantage

• Knowledge of quality assurance frameworks and methodologies in higher education

• Proficiency in Microsoft Office applications

• Experience in data management

• Meticulous, resourceful and adaptable

• Ability to multi-task and work independently under time pressure

• Excellent organisational, written and verbal communication skills

• Team player

• A proactive approach to identifying challenges and developing innovative solutions to address issues related to governance, compliance, and quality assurance

• Strong organisational and project management skills to plan, coordinate, and execute plans

This is a contract position till 31 March 2026.

DESCRIPTION

This is an exciting opportunity for you to be an integral part of the Quality Management department to optimise patient care and outcome by way of driving quality assurance programmes, initiatives, policies and procedures. The role requires you to work closely with both internal and external stakeholders of the organisation including the senior management, head of department, clinical staff, patients and regulators, among others.

RESPONSIBILITIES

1. Quality Management

1.1. Support the planning, implementation and administration of clinical quality management programmes.

1.2. Assist to develop, review and revise policies and other supporting documents related to quality management

1.3. Collaborate with respective departments on quality indicators and other related clinical quality activities.

1.4. Administrative oversight and review of incident reports.

2. Infection Prevention and Control (IPC)

2.1. Collaborate with respective departments on IPC indicators and other related activities to ensure compliance to prevailing internal and regulatory requirements.

3. Medical Affairs

3.1. Support the accreditation and credentialing of relevant healthcare practitioners with the hospital to ensure the regulations are in place

3.2. Support the facilitation of periodic meetings for the Medical Advisory Board and its Committees including secretariat support to meetings and committees.

4. Others

4.1. Support the department in any other duties relating to hospital licensing, accreditation and audits matters.

4.2. Undertake any special projects or initiatives as assigned by the supervisor and/or senior management.

QUALIFICATIONS/REQUIREMENTS

• A Nursing or Healthcare related Degree will be highly preferred. Candidates with any other general degree with healthcare related experience may apply.
• Minimum 1-3 years working experience in healthcare organisation or hospital setting.
• Some knowledge or experience in quality management standards and practices.
• Good speaking and writing skills
• Well-versed in computer skills including Microsoft Office (e.g. Excel spreadsheets, formula, charts, pivot data for data analysis.)
• Self-disciplined, motivated, self-starter, Meticulous
• Effective communication skills and able to interact with all levels of staff.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

DESCRIPTION

This is an exciting opportunity for you to be an integral part of the Quality Management department to optimise patient care and outcome by way of driving quality assurance programmes, initiatives, policies and procedures. The role requires you to work closely with both internal and external stakeholders of the organisation including the senior management, head of department, clinical staff, patients and regulators, among others.

RESPONSIBILITIES

1. Quality Management

1.1. Support the planning, implementation and administration of clinical quality management programmes.

1.2. Assist to develop, review and revise policies and other supporting documents related to quality management

1.3. Collaborate with respective departments on quality indicators and other related clinical quality activities.

1.4. Administrative oversight and review of incident reports.

2. Infection Prevention and Control (IPC)

2.1. Collaborate with respective departments on IPC indicators and other related activities to ensure compliance to prevailing internal and regulatory requirements.

3. Medical Affairs

3.1. Support the accreditation and credentialing of relevant healthcare practitioners with the hospital to ensure the regulations are in place

3.2. Support the facilitation of periodic meetings for the Medical Advisory Board and its Committees including secretariat support to meetings and committees.

4. Others

4.1. Support the department in any other duties relating to hospital licensing, accreditation and audits matters.

4.2. Undertake any special projects or initiatives as assigned by the supervisor and/or senior management.

QUALIFICATIONS/REQUIREMENTS

• A Nursing or Healthcare related Degree will be highly preferred. Candidates with any other general degree with healthcare related experience may apply.
• Minimum 1-3 years working experience in healthcare organisation or hospital setting.
• Some knowledge or experience in quality management standards and practices.
• Good speaking and writing skills
• Well-versed in computer skills including Microsoft Office (e.g. Excel spreadsheets, formula, charts, pivot data for data analysis.)
• Self-disciplined, motivated, self-starter, Meticulous
• Effective communication skills and able to interact with all levels of staff.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

• Learn and develop as part of a driven and supportive regional team.
• Work with impact to support sales growth and customer excellence to help more people hear and be heard.
• Fixed term contract on-site role in Singapore until June 2024, with potential for conversion to permanent role.

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to hear.

The Opportunity

An opportunity now exists for a customer service and operations specialist to join our Asia Growth Markets team based in Singapore.

In this position, you will provide customer service and operational support to Cochlear’s professional partners, distributors, candidates and recipients, and cross functional internal stakeholders to drive business growth, success in execution of Order to Cash Management, CRM project and process improvements.

Key areas of accountability include:

Customer Service and Operations for Asia Growth Markets

• Administer and drive order to Cash Management processes, working with distributors and country teams, ensuring the country teams are on track with orders to forecast with clear cut off timelines.
• Manage distributor relationships to drive continuous improvement of processes (i.e. service warranty and service initiatives) to increase the distributors’ efficiency and effectiveness.
• Provide the necessary training to uplift distributors’capabilities in customer support and improve distributor’s knowledge of products including care and maintenance and upselling services.
• Manage Salesforce.com (SFHC) cases – triage,close cases, match and maintain recipient accounts.
• Salesforce Health Cloud Subject matter expert: SME support for the region,conduct training to internal and external stakeholders including sales & commercial operations to self-serve.
• Collaborate with Malaysia Shared Services team to refine and improve order management process, service contract process including implant and device registration process in a timely manner
• Drive / initiate process improvements that will increase efficiency of the Order to Cash processes and other related work flow.
• Support Services Segment (upgrade sales and repairs) in Asia Growth Markets
• Drive service alignment with distributors, conduct site visits to map the service process in-countries, identify gaps and refine processes for improvements on care and maintenance and uplift distributors capabilities to upsell. (*light travels as needed)
• Identify trends in warranty, service repairs and recommend opportunities for upsell and optimise service offerings.

Cochlear Care Centre in Singapore (Candidate and Recipient walk-ins)

• Provide quality customer experience to candidates, recipients, caregivers and/or family members of recipients. (ie. Troubleshooting, counselling for upgrades, attending to customers’ queries / requests.)

Business analytics/decision support and reporting

• Use of BI/Oracle/SHFC to develop useful reports that will increase understanding of business health – eg. Warranty, registrations, case management activities etc.
• Act as business partner to provide analysis with useful/practical recommendations to improve process, efficiency and optimise cost savings.
• Assist with the preparation and analysis of data for quarterly business reviews

Local Administration support

• General office admin including office maintenance, supplies replenishment
• Logistics support for events
• Marketing support – courier /pack marketing materials
• Any other duties as assigned from time to time.

About you.

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. As a regulated company, Cochlear has a responsibility to hire people with the right skills and qualifications to do the work.

To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

• High School Certificate or equivalent
• Minimum 3-5 years’ experience in operations,account management, or relevant field
• Excellent written and oral communication skills (English)
• Strong analytical and problem-solving skills, ability to crunch large amount of data
• Must be highly organized, detail orientated,and work with a high sense of urgency
• Ability to prioritize work and deliverables and multi-task
• Keen learner with an open mindset towards continuous improvements
• Strong computer skills with experience in Microsoft Office
• Must be able to work effectively in a team environment
• Strong interpersonal skills with excellent customer service engagements expected across internal and external customers

Ideal:

• Bachelor’s degree in an area related to hearing health, healthcare, or Audiology
• Previous customer experience or account management experience or customer services in healthcare/medical field would be an advantage.
• Experience with Oracle ERP and/or Salesforce would be an advantage
• Additional language ability is an advantage (eg.Mandarin speaking due to interactions required with customers engagements with walk ins, calls and events).

Why Cochlear?

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has a 70% share of the global market, employs more than 2,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 250,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution.

Cochlear can offer:

• The Work - A high impact job supporting world leading technology
• The Organisation – A global leader in active implantable medical device hearing technology
• The Opportunity – To make a difference to the quality of people’s lives

How to Apply:

If you are interested in being considered for this role then please submit your resume and a covering letter detailing your suitability for this role via our Careers Page www.cochlear.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Job Description:

• Work with R&D, Sales and leadership to create relevant content that resonates with the target industries and adheres to compliance standards, aligning to our identified target personas and primary needs.
• KPI and ROI Analysis: Set, track, and analyze key performance indicators (KPIs) related to lead generation, campaign performance, and overall ROI of digital marketing efforts. Funnel should include, leads, marketing qualified leads, sales qualified leads, projects and validation.
• Marketing Automation and CRM Utilization: Utilize marketing automation tools and clients’ CRM systems to streamline marketing processes and personalize customer interactions.
• Stakeholder Collaboration: Collaborate with others as well as client’s teams including sales, R&D to ensure that the digital marketing strategy is cohesive and integrated
• Reporting: Provide comprehensive reports and insights on digital marketing performance, recommending strategic adjustments as necessary.

Requirements:

• Excellent communication and interpersonal skills
• Have knowledge on handling digital marketing on digital platforms for B2B clients
• A strong track record of teamwork, leadership, and organizational skills
• A passion for marketing, sales, and business development
• A proven ability to think creatively and innovate
• A bachelor's degree in Marketing, Communications or a relevant field
• Proficient in Microsoft Office Suite, social media platforms, digital marketing tools, and data analytics