Your Tasks

• Design and develop relevant pricing tools that support analysis and review of pricing, costing, operational process, and profit for selected customers.
• Analyse and deploy pricing strategies on RFQs and GSRT with maximization of tools capability.
• Lead the Commercial, other functions and other regional/ global teams on pricing systems, tools and reports for actions from SPA workshop and country participation request from Regional Pricing.
• Create effective business reports on compliance level of Key Compliance KPIs (available from Monthly Pricing Reports) with regular reviews/projects.
• Invent Pricing programs through tools such as RADAR, CARAT and STP for yield improvement and for price changes such as Ship to Profile/Ship to Commit exercise, Surcharge compliance exercise and new rates program.
• Devise innovative processes to make pricing offers more efficient through offer management system and country rating system(GRE), driving faster profitable growth for DHL's business forward.
• Anchor for continuous improvement through collaborative efforts of pricing, customer masterdata management and sales support processes.
• Execute pricing and yield improvement initiaitives such as GPI, Ship to Profile/Commit, SPA through data management and analysis.
• Train the commercial function in pricing systems and tools for onboarding and refresher course, ensuring all commercial stakeholders are adequately trained with pricing knowledge.
• Support strategic pricing projects such as General Price Increase, Strategic Pricing Initiative, S&S/DVRA Clean up program and Ship to Profile/Ship to Commit review among others.
• Support in all pricing systems, tools and reports related projects.
• Develop technical skills and knowledge of pricing executives.
• Plan, lead and manage projects with cross functional stakeholders.
• Incumbent must be able to demonstrate ability to train and equip the pricing team with pricing tools, analytical skill and efficient processes

What You Bring

• Minimum of 5-8 years’ experience in a product and/ or service pricing role, or in a marketing or business analysis position will be an added advantage.
• Knowledge and understanding of DHL pricing and costing methodologies and tools is preferred.
• Strong analytical capability including expertise in spreadsheet (MS Excel) and database (MS Access) program, Power BI and Tableau.
• Simulation and forecasting competence is preferred.
• Good business and marketing orientation.
• Degree in Business/ Finance/ Marketing/ Commerce/ Accounting or equivalent will be preferred.

Scope of work

• Prepare technical training materials for new kitchen equipment as and when needed.

• Train new technicians on technical skills and service quality in conformance with company mission and vision.

• Perform quality checks on technicians’ technical service and service quality in conformance with company mission and vision.

• Perform troubleshooting, repair, and servicing of kitchen equipment, as and when needed.

• Perform preventive maintenance of kitchen equipment, as and when needed.

• Perform delivery and installation of kitchen equipment to customer sites, as and when needed.

• Ensure proper care of tools, materials, and work areas.

• Ensure proper care of company properties.

• Ensure proper care of spare part inventories as issued by company.

• Ensure the daily work activities are carried out in a timely manner and in accordance with the company procedures and standards.

• Carry out any other tasks as reasonably requested by the Operations Manager.

Requirements

· Preferably with prior experience in servicing and repair of commercial kitchen equipment.

· Pro-active, keen to learn, self-motivated, and ability to work independently.

Systems Specialist Duties

• Develop, configure, install, and maintain computer systems
• Identify and diagnose network and system problems and provide solutions
• Manage data backups and disaster recovery operations
• Monitor system performance and security
• Research and recommend system enhancements to improve performance and reliability
• Manage system user accounts and passwords
• Manage system access and security
• Develop and maintain system documentation

Systems Specialist Skills

• Strong knowledge of computer systems
• Ability to troubleshoot system problems
• Familiarity with server technologies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Systems Specialist Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proficiency in multiple operating systems, such as Windows, Linux, and Mac OS
• Experience with software development and scripting languages
• Excellent problem solving and troubleshooting skills

Client Service Group, KYC Team (12-months contract)

Salary: Up to $5,500 monthly + completion bonus

Location: Central

• Job Responsibilities:
  • To perform KYC due diligence of new relationships and existing clients (periodical revisions) for Hong Kong, Singapore, China, Malaysia, Australia, Taiwan and Japan entities as a Maker or Checker;
  • To conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank;
  • To liaise and coordinate with Front Office and Client Office Team on the collection of the KYC documents/information;
  • To escalate complex cases to APAC Compliance and/or Head Office Financial Security for advice, clarification or validation where applicable;
  • To provide guidance and sharing of KYC knowledge to the junior team members in the team and other departments;
  • Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database;
  • Ensure accurate and proper maintenance of statistics for timely MIS reporting/other ad-hoc reports and perform monthly reconciliation on the KYC Status versus Opened Accounts of the Existing Clients (when required);
  • To work with Client Office to ensure deliverables is done in accordance with business’ priority
  • To raise escalation early to respective managers when there is seen to be a potential issues
  • Involve in active dialogue locally and globally (when needed) and participate in local and global transformation projects
  • Build good working relationship with internal stakeholders and to ensure to deliver excellence customer service
  • Participate in discussion and regular calls with stakeholders to go through statuses of Periodic Review cases
  • To take part in Projects and perform UAT testing assigned by the Manager;
  • To perform ad-hoc screenings and other duties assigned by the Manager

Required Skills:

• Bachelor’s Degree Holder in Banking / Finance / equivalent
• Minimum 2 to 3 years of experience in KYC / CDD, with a good understanding of AML/CFT Framework and KYC documentation processes
• Good understanding of the KYC regulations in Asia (in particular HKMA, MAS, CBRC, PBOC and FSC)
• Strong Interpersonal skills with ability to effectively interact with cross functional teams and capable of working on own initiative and prioritizing workload
• Highly organized with excellent attention to detail, highly motivated and able to work with minimal supervision.
• Ability to multi-task and execute task with a sense of urgency and with ultimate goal of delivering tasks on time
• Strong Team player
• Good Knowledge with Excel will be an advantage

Interested applicants may apply, alternatively you may send in your resume to bexlyn.chiu[at]revup-proservices.com

Bexlyn Chiu

R1985241

EA 24C2366

We are looking for a SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns. In this role, you will be accountable for all aspects of clients' SEO strategies, including keyword research, SEO audits, competitor analysis, on-page and off-page optimization, and tracking keyword performance. You’ll play a vital role in enhancing our clients' online visibility and driving organic traffic to their websites.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Manage high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Key Responsibilities:

• SEO Campaign Management: Take ownership of keyword research, SEO audits, competitor analysis, and implement both on-page and off-page optimization strategies.
• Performance Tracking: Monitor and analyze keyword performance, providing insights and recommendations for improvement.
• Content Collaboration: Work closely with the Content Strategist and Sales Team to ensure alignment in strategy and execution.
• Reporting: Generate regular reports detailing campaign performance, along with actionable recommendations to enhance SEO strategies.
• Client Communication: Respond to clients' emails and calls, and conduct online meetings to provide updates and address their needs.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Industry Awareness: Maintain up-to-date knowledge of industry news and changes to SEO best practices.
• Data Analysis: Familiarity with tools like Google Analytics and Google Search Console will be a significant advantage in this role.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in an SEO-related role is preferred.
• Skills: Excellent client management and communication skills; fluent in written and spoken English.
• Attributes: Proactive, hardworking, responsible, and resourceful, with a cheerful disposition and positive attitude.

Join us in making a direct impact on our clients' success while advancing your career in a growth-oriented and socially responsible company!

Our client is a global manufacturer. Due to business needs, they are now recruiting a Finance Transformation Specialist to be part of their Finance team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsible of Finance Transformation Specialist:

• Lead finance transformation projects, utilizing tools like Python or similar programming languages to automate and streamline manual processes.
• Design and implement workflow improvements to enhance efficiency and data accuracy.
• Collaborate with cross-functional teams to integrate financial systems and optimize reporting frameworks.
• Provide hands-on support in developing automated financial dashboards and analytics tools.

Requirement:

• 1–2 years of experience executing finance transformation projects.
• Strong IT skills, with hands-on experience in process automation tools (e.g., Python, RPA).
• Bachelor’s degree in Finance, IT, or related fields.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

As Senior Sales Enablement Specialist, you will play a pivotal role in the Sales Enablement function by supercharging the success of our sales teams, equipping them with the tools, resources and knowledge to exceed our goals. Your focus will be on increasing deal-flow velocity through the creation and management of sales collateral such as thought leadership content, white papers and engaging pieces of work that can challenge the position of cross-border payments in a competitive landscape and amplify our sales message.  

You will also support our sales colleagues as a subject matter expert at conferences, events and on specific opportunities where you join sales meetings to assist winning new partners or expanding existing partner revenues. You will work cross-functionally with Sales, Product, Marketing, Delivery and other teams to ensure maximum velocity is achieved through our sales cycle. Your efforts will directly impact our revenue growth by enabling our commercial teams to sell more, better and faster

Your Mission: 

• Define the key issues that exist within the region in relation to the servicing of cross-border payments for consumers, small to medium businesses and large platform enterprises . Build and maintain a strategy that positions Wise Platform, our products and services as the solution to these issues.
• Develop and maintain a target list of accounts that fit with our GTM approach in the region and our overall Wise Platform strategy, sharing and refining with the regional lead as appropriate.
• Work closely with our marketing and product teams to develop a comprehensive commercial playbook that will enable an efficient and transferable launch into a new market or new product.
• Develop and maintain sales collateral that addresses these issues in collaboration with Marketing, such as white papers and thought leadership content to challenge the status quo of cross-border payments.
• Create an evolving competitor analysis document that highlights the strengths, weaknesses and opportunities of our key competitors in comparison to Wise Platform. 
• Support the creation of internal and external sales collateral that will form part of our sales playbook - delivering a consistent and compelling message to our sales teams and partners.
• Help to maintain our knowledge management platform as a single source of information, collateral and data. Ensure our content is accurate and up to date by collaboration with various stakeholders such as Product and by adhering to our control framework.
• Assist with the creation and management of our RFP content library to streamline our response process.
• Work closely with our regional Sales Co-ordinators to ensure consistency of delivery and Sales Enablement support across all regions. 
• Provide subject matter expertise to our sales team by joining partner opportunity meetings / workshops and industry conferences.
• Use data, market insights and industry trends to enhance our sales messaging for specific opportunities.
• Contribute towards additional projects that will advance both the Sales Enablement and sales functions within Wise Platform.

Systems Specialist Duties

• Develop, configure, install, and maintain computer systems
• Identify and diagnose network and system problems and provide solutions
• Manage data backups and disaster recovery operations
• Monitor system performance and security
• Research and recommend system enhancements to improve performance and reliability
• Manage system user accounts and passwords
• Manage system access and security
• Develop and maintain system documentation

Systems Specialist Skills

• Strong knowledge of computer systems
• Ability to troubleshoot system problems
• Familiarity with server technologies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Systems Specialist Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proficiency in multiple operating systems, such as Windows, Linux, and Mac OS
• Experience with software development and scripting languages
• Excellent problem solving and troubleshooting skills

Systems Specialist Duties

• Develop, configure, install, and maintain computer systems
• Identify and diagnose network and system problems and provide solutions
• Manage data backups and disaster recovery operations
• Monitor system performance and security
• Research and recommend system enhancements to improve performance and reliability
• Manage system user accounts and passwords
• Manage system access and security
• Develop and maintain system documentation

Systems Specialist Skills

• Strong knowledge of computer systems
• Ability to troubleshoot system problems
• Familiarity with server technologies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Systems Specialist Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proficiency in multiple operating systems, such as Windows, Linux, and Mac OS
• Experience with software development and scripting languages
• Excellent problem solving and troubleshooting skills

PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Hiring preference:

1. Based in Singapore
2. Remote from Malaysia

Responsibilities:

• Hands-on experience for full spectrum of finance functions (AP, AR, CB, GL and reconciliation) and maintaining full set of accounts
• AR function include sales invoices preparation and liaison with Payroll team on the information provided; follow up with clients and internal consultants on the arrears
• Responsible for monthly management reporting and annual statutory financial reporting
• Responsible for quarterly GST returns preparation and submission
• Support forecasting and budgeting exercises
• Ad hoc statutory statistics and surveys submission from relevant authorities
• Timely preparation and sending out of sales invoices upon received from Payroll team
• To improve the follow up and reduce the outstanding debtors listing
• Timely and accuracy of monthly and annual financial closing and reporting
• Timely and accuracy of quarterly GST returns preparation and submission

Work Relations & Key Stakeholders:

• Internal: business leaders and payroll team (shared services)
• External: clients, auditors, tax and corporate secretarial agents and government agencies

Requirement:

• Experience with use of accounting software; knowledge on XERO will be an advantage
• Proficient with Microsoft Office and Teams
• Diploma or Degree in Finance or Accountancy or equivalent studies
• A minimum of 2 years’ hands-on experience in full spectrum of finance and accounts functions.

Desired characteristics & personality:

• Meticulous, able to multi-task and work in fast-paced environment.
• A team player with can do attitude.
• Uphold professional values and conducts with strict confidence

Shortlisted Candidates will be Notified and Contacted!

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg: R21103524

Responsibilities

• Achieve high levels of customer satisfaction through customer relationships, product support and services
• Provide a clinical support in Singapore for 3D mapping procedures
• Driving a 3D mapping procedure through a clinical evidence base to stimulate a demand
• Identify development opportunities and increase unit growth, profitability, and market share for target customers
• Improve the efficiency and effectiveness of customer delivered health care services to patient in service education and training where appropriate
• Manage Account information through effective, timely reports and accurate customer records
• Continuously improve product knowledge and provide improved service to customers
• Work closely with marketing teams in New Product launch, meetings, training.
• Conduct a training for the EP Technicians
• Keep up to date on the product, competitor, and market knowledge
• Work closely with Regional Marketing Manager to ensure launch readiness and use post launch measurements to effectively deliver launch plans within and allocated territory

Requirements

• Degree in medical technology or biomedical Science
• At least 3 years of proven experience in the clinical or healthcare setting in Electrophysiology or Cardiology experience (preferred).
• EP tech with relevant experience in Electrophysiology
• CEPIA (Australia) / IBHRE certification is desirable.
• Must be willing to work long and irregular hours, including weekends.

Account Manager

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

JOB SUMMARY

• Standard Chartered is looking to build upon its continued success by adding a Diversity and Inclusion (D&I) Content & Disclosures Lead to its global D&I function in support of the Group’s objectives to become the best place to work, the best place to bank and contribute towards creating prosperous communities. The Lead will play a pivotal role in management of content development for engagement and disclosures to enable successful delivery of the Global D&I strategy. Driving best-in-industry solutions and practices will provide you with the opportunity to work closely with representatives from HR and different Centres of Excellence, executives, colleagues and our external partners. As a member of Standard Chartered global office of D&I, the role will report directly to the Head of Diversity and Inclusion.

RESPONSIBILITIES

Strategy

• The Specialist is responsible for supporting the successful implementation of the Bank-wide Diversity and Inclusion and wellbeing strategies under the direction of the Head of D&I
• Support our workforce to develop the skills needed for the future; building resilience, agility and inclusive leadership to enable our teams to unlock innovation, make better decisions, deliver our business strategy
• Partner and provide strategic guidance to D&I Councils, regions, businesses and functions to advance D&I plans
• Serving as a trusted centre of excellence and advisor to build capability, upskill and deliver on D&I strategy
• Project managing and aligning key D&I strategic solutions, global initiatives, and programmes
• Driving global and regional consistency by working with D&I Integration Experts to review processes and embed D&I and wellbeing best practices, policies, standards and governance
• Supporting Employee Resource Groups to align their initiatives and activities to the global D&I and wellbeing strategies
• Understanding of ESG reporting requirements including specific reference to EEO reporting, the Parker Review, CSRD, etc
• Managing global D&I benchmarking, reporting and awards requirements
• Ongoing review and leveraging of key global partnerships and memberships to support D&I and wellbeing agenda and priorities
• Providing D&I and wellbeing thought leadership on internal working groups, D&I Councils and forums, including monitoring internal and external diversity trends and legal developments impacting policy/practices.

Business

• Ensure that D&I activities aligns with business objectives and drives team performance and risk management at all levels
• Drive awareness of D&I and its value and coordinate across the Bank focusing on supporting key stakeholders
• Drive awareness of the wellbeing philosophy and its value and coordinate across the Bank focusing on supporting key stakeholders
• Ability to build strong partnerships with key stakeholders through strong business insights and being personally credible
• Influential and persuasive in terms of aligning the D&I, wellbeing and HR agenda with business-critical goals
• Possess professional work experience, including demonstrated experience in the D&I and wellbeing field, and knowledge of equality legislation (ideally in different geographies)
• Specialist knowledge of UK Equality Act 2010 and experience of diversity issues, trends and inclusion best practices, including issues covering different strands of diversity and how it might vary across different geographies
• Ability to analyse complex data, identify interventions and create solutions to strategic issues that impact overall D&I and wellbeing strategy success
• Facilitation, delivery and ability to build capability in others.
• Strong written and verbal communication skills and the ability to translate technical and specialist D&I insights to different audiences
• Ability to act as a change agent
• Strong project management skills, able to keep various programme elements on budget and on schedule
• Working knowledge and understanding of diversity and inclusion challenges preferably in multiple cultural settings
• Demonstrated and proven experience in D&I and other relevant areas of HR (e.g. Talent Management, Talent Acquisition, Employee Engagement, Employee Relations)

Processes

• Project management, leading on the development and implementation of key projects within our key target areas – such as gender, ethnicity, disability, generations, LGBT+ and wellbeing
• Build and manage strong relationships with the Global D&I Council, senior leaders across the Bank and key stakeholder groups to support on implementing the Bank’s D&I and wellbeing strategies including providing advice, encouraging engagement, producing key message documents, speaker notes, presentations, and providing regular progress updates (via a range channels)
• Partner with the Regional Head of Diversity and Inclusion and Centres of Excellence to embed and integrate D&I and wellbeing into processes and initiatives and align it with the other corporate, business and people strategies
• Draft responses, presentations and updates for Regional Head, Diversity & Inclusion, Global Head of HR, Global D&I Council and other key stakeholders as appropriate
• Work closely with Corporate Affairs and Brand & Marketing, providing subject matter expertise and project insights, to support on the successful development and execution of the Bank-wide D&I activity including campaigns for internationally recognised key dates e.g. International Women’s Day to maximise impact and coordinate development of any related activations and initiatives
• Engage key stakeholders to build capability to deliver on the D&I strategy
• Work with key stakeholders on the design and delivery of any tailored solutions (e.g. unconscious bias, cultural awareness, gender intelligence, leadership programmes for underrepresented groups, mentoring), products, toolkits, assessments, etc
• Manage reporting process for the various business areas to track and report progress against D&I plans and alignment to D&I strategy
• Support in the delivery of consistent and standardised Employee Resource Groups (ERGs) processes across the regions, including onboarding process, communications, development of toolkits, budgeting, implementing initiatives and monitoring of global reporting on key ERG metrics
• Manage global D&I and wellbeing benchmarking, reporting and awards requirements and lead on the delivery of D&I external engagements to raise the profile of our commitments and progress, including conferences (e.g. Bloomberg Equality Summit, Davos, UN, International Monetary Fund)
• Collate, analyse, and use diversity metrics to measure D&I initiatives and engage the business
• Support finance budget tracking, invoice processing and delivery of annual D&I and ERG budget process, including bi-annual review
• Monitor and keep up to date with the latest developments in D&I and wellbeing research and thinking
• Representing where appropriate the Group on external forums and working groups

People & Talent

• Lead through example and build the appropriate culture and values
• Work with the business to help deliver the Banks Global D&I strategy and key priorities

Risk Management

• Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information and identify key issues based on this information

Governance

• Responsible for delivering ‘effective governance’ and ‘project management’; capability to challenge key stakeholders effectively; and willingness to work with any local regulators in an open and cooperative manner.

​​​​​​​

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Diversity & Inclusion
• Global Head, Employee Advocacy
• Head, Wellbeing
• Global Head, Employee Relations
• HR Management Team
• Head of Communications, D&I and Wellbeing
• Corporate Affairs, Branding and Marketing
• Sustainability Disclosures
• Centres of Excellence
• Regional & Global Heads of HR
• HR Business Partners
• Global, Regional & Local D&I Councils
• Country CEOs and Management Team
• D&I Employee Resource Groups and their Executive Sponsors
• External stakeholders Corporate D&I consultants, academic institutions, professional networks, subject-matter experts and think-thanks (e.g. Women in Finance (HM Treasury), British Banking Association (BBA), Financial Services Skills Commission, World Economic Forum, Stonewall, the Economist, the Asia Society).

Other Responsibilities

• Embed Here for good and Group’s brand and values in the team and across the wider HR function.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Liaise, partner and coordinate with Culture, Corporate Sustainability, HR partners, Finance, D&I Analytics, Global Business Services as appropriate.

Our Ideal Candidate

• 7+ years of experience ideally in the financial services space
• 2+ years of experience in D&I/HR/Talent Management, preferably combining both Business Partner and SME roles (e.g. talent management, talent acquisition, employee relations, employment law & policy)
• 2+ years of experience in Project Management and solution deployments
• Degree in Human Resources or related field is preferred e.g. D&I, Talent, Employee Relations, Org Behaviour, Psychology, Business Administration, etc.
• Understanding of geographical and cultural differences and how it impacts the subject matter topics of the area
• Understanding of D&I in specific markets desirable, especially Europe, Middle East, Africa and Asia
• Excellent interpersonal & communication skills
• Strong collaboration and consulting skills
• Proven experience delivering innovation in a complex organisation
• Exemplary integrity, independence and resilience
• Strong knowledge of business applications (MS Office Suite)

Role Specific Technical Competencies

• Effective Communications
• Human Resources Consulting
• Workforce Analytics
• Industry Knowledge
• Organizational Change Management
• Collaborating Globally

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Introduction to the role:

Overview:

A Marketing Automation Specialist is needed to support a centralized marketing automation team. This role focuses on setting up and executing email campaigns, managing lists, and providing support for campaign tracking and troubleshooting.

Key Responsibilities:

• Design and execute email marketing campaigns using Salesforce Marketing Cloud.
• Work with marketing teams to create targeted campaigns and build audience lists.
• Assist in tracking and reporting on campaign performance.
• Address technical issues, including basic HTML troubleshooting when required.

Requirements:

• At least 3 years of hands-on experience with Salesforce Marketing Cloud.
• Strong understanding of digital marketing principles.
• Ability to troubleshoot basic HTML issues.

We regret to inform that only shortlisted candidates will be notified.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Our People and Culture team designs and executes people strategies to ensure that Rainbow Centre has a competent and engaged workforce to meet the aspirations of Rainbow Centre and the clients we serve. The postholder will contribute by channeling in potential talents for Rainbow Centre.

Critical Work Functions

Employer Brand Activation

• Articulate organisation's employer brand across all recruitment touchpoints, including the drafting and delivering of presentations, conversing with potential candidates, and using the right key messages when promoting a career in the organisation
• Expand job candidate pool via utilising various recruitment touchpoints such as job portals, career fairs, referrals schemes, partnerships with institutes of higher learning, sector schemes, and professional associations
• Lead in organising, coordinating, and executing events such as career fairs, recruitment drives, outreach at institutes of higher learning
• Collaborate with communications department to design and produce employer brand assets, such as visuals, social content, and collaterals
• Design the methodology and evaluate performance of talent acquisition through for example recruitment funnel, time-to-fill, and time-to-hire

Talent Selection

• Remain updated about the goal, strategies, and workforce plans at both the organisational and unit/programme level
• Create job cards and facilitate approvals for job postings
• Manage the administration of job portals and relevant access matrix
• Collaborate with hiring managers to conduct resume screening
• Perform first round interview of potential job candidates via phone or video calls
• Communicate (and discuss if needed) candidate details and observations drawn with hiring People and Culture Business Partners, and where relevant, hiring managers

Talent Schemes Administration

• Remain updated about scholarship schemes available at the national or sector level, and leverage on them to create talent pipeline for the organisation
• Coordinate with funding bodies (such as National Council of Social Service and Workforce Singapore) to deploy national or sector level scholarship schemes
• Manage organisation’s sponsored scholarship schemes, and where necessary review terms and conditions
• Administer scholarship deeds, bonds, and related agreements with all stakeholders (funders and scholars), including handling compliance matters and submitting reimbursements and reports to funders
• Oversee by planning and deploying internship programme, that includes driving recruitment, partnershing with institutes of higher learning, and coordinating with hiring managers and departments

Talent Relationship Management

• Oversee the end-to-end management of scholars lifecycle; selection, onboarding, engagement, development, placement, and offboarding
• Understand the hiring needs of various departments and execute placements of scholars
• Conduct regular engagement with scholars and interns to facilitate important organisational updates and understand career aspirations
• Evaluate potential of interns and where relevant, channel or convert as potential talents for the organisation

Job Holder Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in human resource, preferably in talent attraction, and/or employer branding

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)

Working Location: Central

Salary Package: Up to $8.5k

Employment Type: Contract

We are seeking a skilled Network Infrastructure Specialist to deliver enterprise-level end-user computing services.

Key Responsibilities:

• Deliver essential enterprise-grade network services.
• Implement new initiatives and enhancements, leveraging innovative network technologies.
• Collaborate with team leaders and external service providers to plan, manage, and execute projects aimed at maintaining, improving, or developing network services, enhancing overall service quality and delivery.
• Partner with Central ICT Infrastructure capability centres to design optimal network solutions that align with the current and future infrastructure needs of agencies.
• Lead projects to standardize network services across agencies, reducing operational overhead and improving service satisfaction.

Requirements:

• Degree in Computer Science, IT, or related field.
• Minimum 5 years in enterprise-level ICT infrastructure for end-point services.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - Outsourcing Team

ScienTec Consulting Pte Ltd – 11C5781

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

We are hiring 15 Customer Care (Call Specialists).

• Immediate availability preferred
• 8 months contract
• Start date: January 2025
• Central
• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 1 year of work experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Summary of Department Focus:

Cognizant is looking for a highly-accomplished, results-driven senior sales executive to originate, advance, and close large sales opportunities in outsourcing. This individual will be working with industry community (Client Partners, SLM (Service line managers) IOA leadership and the ASEAN MCU (Market Commercial Unit) leadership to drive sales and business development in a high growth and highly autonomous environment

Summary Job Description:

• Define and improve the go-to-market plans, offerings and value propositions for ASEAN Region
• Drive sales and pipeline for ASEAN Market
• Build strong internal relationships with Cognizant’s ASEAN MCU & MDU, IOA Commercial/Offshore Delivery Heads and other core leaders.

Key Accountabilities

• Sales Plan Creation – A critical early task will be developing and executing a growth plan for region.
• Demand Generation – Identify prospects, create marketing plans and take responsibility to engage new clients in conversation
• Pipeline Management –Strong pipeline building, qualifying high priority deals and winning new business in line with agreed targets.
• Proposal Development - Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams
• Solution Development Oversight – As a pursuit leader, partner with solution architects, delivery teams and other horizontal practices (e.g. AIA, EAS) to create effective deal solutions.
• Deal Shaping / Pricing Development – Develop creative deal shapes, commercial structures and pricing proposals as part of a winning sales pursuit. Work closely with the business unit and regional FP&A teams
• Closing Sales- The main responsibility and focus of the role will be the growth of our IOA business within region. Specifically, win new deals.
• Market Intelligence - Provide competitive intelligence associated with market pricing and specific competitor strengths, weaknesses, tactics, etc.
• Marketing - Leverage Cognizant’s marketing organization and capabilities to create innovative marketing activities targeted for specific sales opportunities and general local market brand building.
• C-Level Client Relationship Building - Build relationships across CXO levels in client organizations and developing executive level relationships.
• Regular Third Party Intermediary Interaction - Participate in industry 3rd party seminars, meetings, analyst forums, Cognizant capability presentations, etc. to develop deeper industry connects and relationship.
• Renewal deals in the industry - Build relationships with the potential customers by working with Vertical and Country teams. Build disruptive propositions to hunt and win.

Job Requirements:

Key Competencies

• BPO – Deep understanding of Digital Operations/DBO and able to engage C-level executives in detailed BPO deal, solution, transition, and transformation shaping discussions.
• Solution Development – Experience in developing BPO solutions ground up, in partnership with different stakeholders within an organisation.
• Hands on participation in solution and content development
• Ability to lead and work in diverse, multi-functional teams
• Industry Experience - Demonstrated ability to understand business process challenges in one or more of our key industries and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery.
• Global Experience – Significant ASEAN experience required including being conversant in global service delivery models – both shared services and Tech led BPO.
• Verbal Communication Skills – Excellent public speaking and presentation skills and ability to convey complex and detailed deal elements in a compelling, engaging manner.
• Written Communication Skills – Ability to create compelling sales story lines and PowerPoint decks for presentation to C-level executives.
• Approach to Work – Possess the innate ability to thrive in a fast-paced, client-focused, changing environment and work independently in a self-directed manner.
• Knowledge
• Global Business Services – Client-facing GBS project experience is preferred.
• Technology - Understanding of technology solutions is required, especially how it affect business and operations.
• Professional Contacts – Existing strong relationships in local ASEAN region with third party advisors, industry analyst, and potential C-level clients.
• Matrixed Organization – Experience working in a highly matrixed organization is preferred.
• Virtual Work Environment – Experience working in a virtual office/home work environment is preferred.

Experience

• 10 to 12+ years of experience in Sales and Business development working for tech lead BPO companies is essential
• Preferably Manufacturing, Logistics, Energy Utility, Retails Goods, Travel & Hospitality Services domain
• Should be able to meet/deliver annual sales target of 40M to 50M TCV

Qualifications

• Degrees – MBA or advanced degree in related field is preferred.

· ITC Help Desk Specialist (Microsoft)

· Have at least 2 years of working experience

· Must be familiar with level support with tickets and resolving issues accordingly

· Familiar with Service support Matric as well as the Severity of the service level and resolve them accordingly

· Have working experience in windows 10/11, Microsoft Office suite

· Have experience working with Microsoft Active Directory, or Exchange preferred

· Familiar with handling user enquiries, creating and deleting accounts, and grant and deleting access permission.

· Must be a Fast learner, adaptable and able to work independently

Job Description:

• Responsible for quality issues arising from production and customer feedback and collaborate with the production tea to address internal process issues and implement corrective actions to resolve customer complaints with proper documentation.
• Implement the quality inspection standards, on incoming, in process and outgoing inspections, and provide QA inputs to production to resolve quality-related issues at in-process and final inspections.
• Responsible for timely closure of Corrective and Preventive Actions (CAPA), non-conformance investigation report and customer complaints and, publish reports on quality performance.
• Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness.
• Lead the team of QC inspectors in the inspection of parts for conformity in accordance with relevant drawing requirements.
• Work closely with other departments to ensure committed schedules are met in a timely and effectively manner.
• Perform any other duties, as assigned.

Requirements:

• Min Diploma or degree in precision engineering, Quality Management or mechanical engineering.
• Minimum 2 to 3 years of working experience in quality engineering or in manufacturing
• Possess excellent leadership & teamwork abilities and organizational skills
• Knowledge and application of quality tools - SPC, PFMEA, Control Plans, CPK, 8D Report, GR&R and Minitab.
• Proficient in understanding engineering drawings with sound knowledge of GD&T (Geometrical Dimensioning & Tolerancing)
• Good knowledge of ISO 9001, 14001 and 13485 quality system
• Mandarin speaker is preferred (to liaise with Mandarin speaking China & Taiwan stakeholders)

HOW TO APPLY:

Interested applicants, kindly click on “Apply Now” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Job Description

• Reporting to Global Category Microcontroller & Memories (MCM), strive to secure “Best in Class” consistent and sustainable supplier quality performance to reach the Continental Business and Quality targets.
• Maintenance of the defined Supplier Quality Management System (procedures, guidelines, and tools) to ensure the requested quality is in line with the defined supplier management strategies to meet the quality targets.
• Execution of supplier evaluations and assessments to support the cross-functional supplier selection team with the required quality data.
• Driving supplier development & improvement activities at supplier's site.
• Initiation and introduction of the preferred supplier and components strategy.
• Design, initiation, and control of preventive quality management measurements in the design and development phase for supplied parts and services to ensure that our products meet the quality requirements defined.
• Component introduction through robust APQP process which include Component sourcing, writing of specifications, handling of qualifications and risk management.
• Manage change requests (PCN) from component suppliers and assure comprehensive qualification of any change.
• Support of the data system to collect and evaluate supplier quality related key performance indicators (KPIs) for the regular reporting of quality performance.
• Support for the continuous improvement process of all supplier quality-related processes, guidelines, and tools by means of supplier audits, on-site assessments, and benchmarking and best practice sharing programs.

Qualifications

• Degree in Electronics/Electrical Engineering (or related) with minimum 5 years’ experience, preferably in the automotive industry
• Candidates with experience in semiconductor processes (e.g., wafer process technologies, back-end assembly, and testing), knowledge in electronic component & qualification requirements (e.g., AEC-Q, JEDEC, IP qualification) preferred. Candidate with more work experiences may be considered for Principal role.
• Strong experience in quality systems, process audits and part qualification.
• Understanding of automotive practices such as APQP/PPAP/VDA6.3/IATF16949.
• Able to lead suppliers' development and audit activities within Asia.
• Able to work independently and travel frequently (e.g. SE-Asia, China, Japan & S. Korea).
• Strong interpersonal and communication skills e.g. in collaborations, problem solving process, conveying technical details and presentation.

Responsibilities:

• Perform all aspects of QC responsibilities as it pertains to release activities that will include but is not limited to: sampling, testing, and disposition of raw materials and final packaging/ component lots
• Support additional areas of QC including Rejected, Quality Hold, and Non-conforming materials.
• Perform all activities adhering to strict cGMP guidelines
• Maintain on-time completion of all training requirements
• Perform simple laboratory instrument up keep including the cleaning, calibration, and the preventative maintenance of the instrument as outlined within the departments governing procedures
• Participate in department initiatives to support the continuous improvement of the quality systems of the QC department
• Practice safe work habits and adhere to safety procedures and guidelines

Requirements:

• Min Degree in Science or equivalent with at least 2 years of relevant experience in the pharmaceutical / chemical manufacturing industry.
• or Diploma in Chemistry, Lifescience, Pharmaceutical Science or any related course of studies with more than 5 years of experience
• Experience in operating laboratory equipment such as HPLC, GC , KF Titrators.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter Reference Code: #HCG

Job Description

Join our dynamic team at Micron, where we are dedicated to driving outstanding quality, compliance, and governance in our human resources practices. Based out of Asia, this role offers an outstanding opportunity to lead and innovate within a world-class organization renowned for its dedication to excellence.

As the Quality, Compliance and Governance Senior Manager for People Organization, you will lead a team of highly skilled professionals and play a pivotal role in ensuring our HR operations strictly adhere to the highest standards in compliance and governance with respect to industry standards and regulations. You will assume the role of HR System Level Process Owner (SLPO), serving as the primary actor accountable for the system level process operations and governance.

Your work will be instrumental in maintaining flawless compliance and governance, contributing significantly to our ambitious goals.

Responsibilities:

• Build and develop a high-performing team that effectively manages and supports Quality Management System, RBA Labor Compliance, and Governance in People Organization.
• Review, evaluate, and maintain all process controls to meet Quality Audits and RBA Labor compliance requirements.
• Collaborate with various departments including Global Quality and Site Process Coordinators in People Organization to successfully implement controls and monitoring systems for Quality Management System.
• Support various audits such as ISO/IATF, ISO 27001 and Micron’s internal audits.
• Develop strategies, tools and methodologies to ensure Micron manufacturing sites comply with RBA Labor requirements.
• Perform detailed audits, including RBA internal assessments and due diligence audits on recruiting agents and suppliers to assess and improve RBA compliance levels.
• Promote the use of standard methodologies for compliance and risk management, while also providing education on these practices.
• Coordinate human capital public disclosures, record management, and policy management within People Organization.
• Conduct Business Process Reviews with key People Organization stakeholders
• Develop a system to manage and support employment contract requests from various People Organization Teams and be the point of contact working with Legal team
• Implement and sustain People Data Security process to ensure People Team utilizes secure data sharing mechanisms when exchanging sensitive information with vendors.
• Support the People Org Business Information Security Officer (BISO) in identifying, assessing, and mitigating security risks within People Organization.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• A minimum of 5 years of experience in quality assurance, compliance, or governance roles.
• At least 5 years leading a team
• Extensive experience in ISO, IATF, RBA audits or related Quality and Labor Standards Audits.
• Professional certifications in quality management or compliance would be advantageous.

Qualifications & Skills:

• Proven experience in quality assurance, compliance, and audit management, preferably within an HR context.
• Remarkable skill in managing and conducting comprehensive internal and external audits.
• Strong collaboration skills to work effectively with cross-functional teams.
• Demonstrated ability to implement and monitor quality and compliance controls successfully.
• Excellent communication and leadership skills to promote a culture of excellence and continuous improvement.
• Outstanding organizational skills to efficiently manage multiple projects and deadlines.

Moore Stephens LLP is looking for a Assistant Manager to join our team. We are looking for someone with a passion for improvement; both in our processes and in yourself. You will be responsible to help us streamline and enhance our audit methodology and processes using CaseWare, IDEA and other audit tools. You will be a specialist in the application of the full suite of auditing standards issued by the International Auditing and Assurance Standards Board (IAASB) and ethical standards issued by the International Ethics Standards Board for Accountants (IESBA). You will help to ensure the highest levels of quality and compliance in the firm, through the development of audit policies, procedures, and methodology, participation in quality reviews, and consultations with the audit practice.

Responsibilities:

• Be part of the Firm’s technical team in reviewing audit policies and procedures in response to professional auditing and ethical standards.
• Participate in the development and enhancement of the firm’s system of quality management.
• Develop audit support content in CaseWare and offline auditing templates to support compliance with professional auditing and ethical standards.
• Provide audit technical support, including CaseWare-related matters, to the audit practice by way of formal and informal consultations to support high quality audits.
• Support professional learning and development in the areas of audit methodology, ethics, as well as the use of CaseWare and other audit tools.
• Provide coaching to engagement teams to improve the quality of the audit file, and identify opportunities for audit improvements and efficiencies.

Requirements:

• Knowledge of the full suite of auditing standards issued by IAASB, and ethical standards issued by IESBA.
• Experience in the use of CaseWare, IDEA, and CaseWare Financials
• At least 3 years of audit experience, preferably with large/ medium size public auditing firms

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Chai Chee Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances