Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

About the Company

China Mobile International Limited (CMI) is a wholly-owned subsidiary of China Mobile. In order to provide better services to meet the growing demand in the international telecommunications market, China Mobile established CMI in December 2010, headquartered in Hong Kong, China. CMI has expanded its footprint in 36 countries and regions.

Leveraging the strong support by China Mobile, CMI is a trusted partner that provides comprehensive international telecom services and solutions to international enterprises, carriers and mobile users.

Job Description

• Project management for data business service delivery, including IEPL/IPLC, IDC, MPLS VPN, IP Transit and etc.
• Manage and provide regular progress update during the project lifecycle for new circuit installation, upgrade, and relocation etc.
• Liaise with customers and vendors to facilitate service requirement to ensure the project progress on schedule
• Conduct risk management, procedure optimization and escalate all outstanding issue during provisioning stage.
• Consolidate, revise and update internal reports weekly and monthly.
• To support ad-hoc tasks assigned by team manager

Requirements:

• Bachelor's degree or above
• Technical background such as CCNA, CCNP, IP networking skills are preferred
• Minimum 3 years of experience
• Excellent teamwork skills, hardworking, self-motived and able to work under pressure
• Excellent written and verbal communication skills in both English and Mandarin as this role needs to liaise with Hong Kong headquarters.
• Singaporeans are highly preferred.

*Candidate with more experience will be considered as Senior Project Specialist

Taxation Accountant/ Tax Specialist

Working Days: 5 Day A week
Working hours: 8:00am-5:00pm or 9:00am-6:00pm
Working Location: Pandan Road
Salary: $5000 - $7000
Company Transport will be provided when candidate choose 8:00am-5:00pm working hours.

Responsibilities

• Responsible for the overall tax compliance matters including corporate income tax, withholding tax, indirect taxes, transfer pricing study and etc.
• Prepare/review the annual tax returns and ensure compliance to tax laws and regulations
• Prepare/review the monthly corporate tax provision and tax accounting reporting (ie. deferred tax computation)
• Conduct tax research and assist in identifying tax planning ideas and improvement opportunities
• Liaise with various competent authorities in respect of the tax related queries/issues & audits
• Advise and provide support as and when required on the tax compliance and implication
• Review and advise tax related contract clause including new project tendering, procurement contract and etc.
• Keep abreast on the latest development of new legislation and tax updates and advise for full compliance
• Other ad-hoc duties/tasks to be assigned as and when required.

Requirement:

• At least 5 years of experience in taxation, customs and finance
• Candidate shall have more than 5 years tax experience in commercial or professional firms
• Professional experience in taxation with audit/tax firms preferred
• Tax Consultancy background preferred
• A graduate of Business or Accounting is desirable
• Proficient in Excel

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Introduction

Nextkidney SG is a subsidiary of Nextkidney, a Dutch medical technology company based in Singapore. We are focused on the development of sorbent based dialysate regenerative device for use in a portable hemodialysis device. Our vision is to be the global leader in making portable dialysis affordable and accessible to all.

Learn more about us at www.nextkidney.com

Job description

Nextkidney SG is seeking dedicated and talented individuals with a proactive and positive ‘can-do’ attitude to join our team as QA Engineer. As part of the R&D team , you will influence the development of a new generation of home hemodialysis device, as it transitions from design to mass production.

Responsibilities:

1. QMS Management:

• Oversee and maintain the Quality Management System (QMS) to ensure compliance with regulatory standards, including ISO 13485 and 21 CFR 820.
• Develop, implement, and maintain quality policies, procedures, and processes to support the QMS.

2. Regulatory Compliance:

• Stay abreast of industry regulations and standards related to medical devices (eg, EU MDR, FDA regulations and relevant standards).
• Work closely with regulatory affairs to ensure products meet all necessary regulatory requirements.
• Assist in preparation and consolidation of technical documentation needed for both manufacturing transfer and regulatory submission.

3. Process Improvement:

• Identify areas for process improvement within the QMS and collaborate with cross-functional teams to implement changes.
• Facilitate investigation and root cause analysis of non-conformities and documentation and implementation of CAPA.
• Conduct internal audits to assess and improve compliance with established processes.

4. Risk Management:

• Participate in risk management activities for medical devices, including risk assessments, mitigation strategies, and documentation.

5. Documentation and Reporting:

• Manage the creation, review, and approval of quality-related documentation, including standard operating procedures (SOPs), work instructions, and quality records.
• Generate reports on key quality metrics and present findings to management.

6. Training:

• Provide training and orientation to employees on quality processes and procedures to ensure a thorough understanding of QMS requirements.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering, Biology, etc.).
• Proven experience in Quality Assurance within the medical device industry.
• In-depth knowledge of ISO 13485, FDA regulations, and other relevant standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to maintaining high-quality standards.
• Certification in Quality Management (e.g., ASQ Certified Quality Engineer) is a plus.

Come join our team! Please reply with your resume and expected salary