The Loan Control and Reporting Team is responsible for ensuring the accurate administration and reporting of loan portfolios. This role involves maintaining compliance with regulatory requirements, preparing internal, regulatory & HO reports, and providing insights to support decision-making processes.
Key Responsibilities
-Ensuring efficient execution of offshored processes, overseeing service level agreements, and quality standards:
- Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
- Lead collaboration and support efficient execution of offshored processes, overseeing service level agreements, and quality standards
- Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
- Lead collaboration and support to offshore teams.
-Manage operational incidents tracking, prompt issue resolution, root causes identification; Initiate thematic studies to eliminate incident reoccurrences.
- Have foresight on changes to policies, procedures, and best practices; Design and deliver knowledge sharing sessions to Shared Service Centre.
- Spearhead periodic procedure manual/standard operating procedure reviews with the end-to-end operating model in mind.
- Proactively manage business continuity and operational resiliency planning and testing.
Identify risks associated with offshored processes, devise strategies to eliminate them and obtain Management buy-in.
- Conduct periodic service level agreement reviews.
- Managing and mitigating risks associated with financial transactions
- Oversee internal controls of offshored processes.
- Ensure offshored processes are compliant with regulatory frameworks.
- Lead department’s risk assessment activities.
- Manage branch specific control activities in a timely and efficient manner.
- Manage internal/external/regulatory audits in a timely and efficient manner.
- Lead and initiate processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework.
- Provide oversight and subject matter expertise on AML and compliance matters.
- Identify key risks associated with operational incidents; initiate fixing root causes to reduce incidents over time.
-Accurate processing of various transactions adherence to banking regulations, policies, and service level agreements to maintain operational excellence:
- Manage timely and accurate processing of transactions not offshored to Shared Service Centre
- Manage exceptions in transactions and report irregularities to Management promptly.
- Ensure preparation and submission of internal, Head Office and regulatory reports to relevant parties is done within allocated deadlines.
- Initiate process improvements in collaboration with relevant stakeholders.
- Oversee preparation and management of productivity matrixes and capacity model.
-Provide subject matter expertise towards projects initiatives.
-Lead management reporting and data analytics initiatives in the department.
-Initiate ideas towards digitization/paperless processing.
-Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience:
- Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries.
- Devise a framework to monitor customer service standards and initiate continuous improvements.
- Develop strategies to maintain customer service-related data and drive data analytics.
Contribute towards new product initiatives by reviewing product papers; provide expertise on process design and risk controls.
- Proactively manage people development, people engagement, job rotation and succession plans in the team(s).
- Perform any other duties assigned from time to time.
Requirements:
- At least 7 years of relevant experience in Loan Operations and reporting
- Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Demonstrate strong leadership and people management skills.
- Exhibit a strong and thorough understanding of loan control, administration, and reporting standards.
- Exhibit initiative to devise strategies, deliver value added support, identify problems & propose solutions.
- Possess strong analytical and problem-solving skills, attention to detail.
- Strong communication and interpersonal skills, both written and verbal.
- Proficient in Microsoft Office Suite.
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