Company's Profile
Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.

Responsibilities

• Support the selection and design of components for inspection systems.
• Accurate documentation and supplier compliance with specifications.
• Provide troubleshooting support and manage the integration of new designs into manufacturing processes.

Requirements:

• Proficient in CAD software for electrical and schematic design.
• Experience in designing, fabricating, and testing PCBs and PCBAs is beneficial

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company's Profile
Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities:

• Offer technical support to field service engineers and customers as needed.
• Assess and define performance specifications for vision systems.
• Oversee customer-specific projects and associated documentation.
• Provide technical documentation and training as necessary.
• Contribute to product improvement initiatives.

Requirements:

• 1-3 years’ experience in Engineering discipline
• Vision/Optical Inspection system knowledge; semiconductor manufacturing experience

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Marine Engineer Responsibilities:

• Conducting research and tests to inform the design and construction of marine vehicles and equipment.
• Preparing technical reports such as research, systems diagnostics, and design analysis documentation.
• Presenting layout and engineering designs to clients and team members for analysis and feedback.
• Supervising all aspects of the design process for structural, mechanical, and electrical systems.
• Overseeing the construction of marine vessels and equipment to ensure their quality and integrity.
• Performing quality control inspections and tests on all systems and equipment and installing upgrades, as needed.
• Ensuring adherence to safety precautions and project timelines.
• Training and supervising engineering teams including designers, mechanics, and construction staff.
• Performing maintenance on marine vehicles and equipment.
• Investigating and diagnosing technical issues and implementing effective repairs.

Marine Engineer Requirements:

• Bachelor's degree in marine engineering or similar.
• Relevant USCG engineer license.
• Professional engineer (PE) certification preferred.
• A minimum of four years' experience as a marine engineer or similar.
• Experience with engineering design software such as AutoCAD, Rhino 3D, and SOLIDWORKS.
• Sound knowledge of maritime software such as HMI and PLC control systems.
• Familiarity with maritime HM&E systems and naval construction processes.
• Experience with a variety of engineering processes including mechanical, electrical, and software.
• Excellent analytical thinking and problem-solving abilities.
• Physically fit and able to work in strenuous circumstances and harsh weather conditions.

Responsibilities

• Collaborate with the production and planning teams to prioritize tooling schedules based on the current tool status and production demands.
• Provide technical support to the tool designing and sales teams, ensuring that customer requirements are met through effective tooling solutions.
• Take a leadership role in problem-solving and troubleshooting within the tooling team, identifying root causes and implementing corrective actions.
• Support continuous process improvements for tooling and work processes to enhance productivity and efficiency across the department.
• Work closely with the toolroom to identify machining needs for tooling modifications and improvements, ensuring tool readiness for production requirements.
• Oversee and guide the toolmakers, training them to enhance their skills and ensuring high-quality standards are maintained in all tooling activities.

Requirements:

• Diploma in Precision Engineering or equivalent.
• Technical qualification in Tool & Die Making or a related field.
• Ability to lead and manage a team, fostering collaboration and continuous improvement.
• Strong problem-solving skills with experience in root cause analysis and troubleshooting.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L739Y7RX

• Deliver engineering support for wide range of products (RF / Mixed Signal / Digital) through all phases from development to production release.
• Liaise closely with test engineering team and production support team to drive debug activities, reliability qualification and yield enhancement.
• Maintain close interaction with Product Test Engineering team and communicate technical product status to management.

Requirements:

• Diploma in Electronics/Electrical Engineering or equivalent.
• At least 5 years of Product/Test Engineering experience with foundry process background.
• Hands-on experience with Advantest 93K ATE.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities

• Diagnose and solve technical problems on semiconductor machinery and systems, such as computer setups, advanced software, or networked/wireless systems.
• Carry out on-site installations, continuous improvement initiatives, parts overhauls, preventative maintenance, equipment modifications, and repair work.
• Act as the main point of contact between the company and the customer for both administrative and technical matters related to assigned projects.
• Organize logistics and coordinate with customers on equipment-related issues.
• Address customer complaints, offering timely solutions to resolve their issues.
• Track product performance, providing regular updates and feedback on customer service requests.
• Report recurring customer concerns to management to help prevent future issues.

Requirements:

• Minimum of 2 years of related experience in Semiconductor Industry
• Possess at least a Diploma/Degree in Electrical or Electronic Engineering
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXV54V53

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Responsibilities

1. Participate in the development of system functions and fix problems.
2. Participate in technical support work.
3. Write technical documents, including design documents, interface documents, etc.
4. Write and maintain OpenAPI SDK and examples.

Requirements

1. Bachelor's degree in computer science, software engineering or related majors.
2. Familiar with the basic knowledge of Java language, including object-oriented programming, exception handling, collection classes, etc.
3. Familiar with Java frameworks such as Spring, SpringBoot, MyBatis, etc.
4. Familiar with commonly used IDEs such as Eclipse or IntelliJ IDEA.
5. Have certain problem analysis and problem solving capabilities.
6. Have good communication skills and teamwork spirit.
7. Practical work experience is preferred.

Our client is specialized in the production and distribution of disposable medical devices.

• Handle the automation projects including equipment upgrade, and assembly process productivity initiatives.
• Lead the automation initiatives to ensure the machine design, cycle time, project lead time and cost meet the requirements.
• Work closely with cross functional teams to achieve equipment effectiveness and improve process capability through process enhancement and validation.
• Contribute to continuous improvement projects to minimize operational disruption and achieve productivity savings.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of experience in automation and assembly processes from Medical Device/Pharmaceutical industry.
• Strong knowledge on automation machine design and PLC programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Instrumentation of measurement and detection equipment for military and homeland security.
• Oversee post-sales delivery of equipment, conduct scheduled maintenance, and conduct diagnostic analyses for troubleshooting and repair tasks.

Requirements:

• Higher Nitec in Electrical & Electronics Engineering or equivalent.
• At least 2 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Summary:

We are seeking a highly skilled Site Reliability Engineer (SRE) to join our team. As an SRE, you will play a critical role in enhancing system reliability, performance, and scalability while ensuring the seamless functioning of our production environments. This is an opportunity to work in a fast-paced, dynamic environment and make a significant impact.

Mandatory Skill Sets:

• Degree in Computer Science or Engineering or Information Systems;
• At least 10+ years of experience in system administration, SRE, or DevOps roles;
• Strong expertise in Unix/Linux systems and databases such as MySQL, MariaDB, SingleStore, or MongoDB;
• Experience with high availability and high-scale systems;
• Proficiency in Python and Unix scripting for automation;
• Experience with incident management, including post-incident retrospectives and resolution;
• Knowledge of cloud platforms and modern monitoring tools such as Prometheus, Grafana, or equivalent

Desired Skill Set:

• Familiarity with database backup, archiving, and system performance tuning;
• Ability to work in a fast-paced environment, driving continuous improvement in system performance and reliability.

Responsibilities:

• Develop, implement, and monitor solutions that improve reliability and performance of production services;
• Manage and resolve production incidents, ensuring minimal downtime and documenting post-incident reviews;
• Automate repetitive tasks, streamline deployment processes, and continuously enhance operational efficiency;
• Work closely with development, operations, and product teams to design scalable and reliable infrastructure solutions;
• Utilize monitoring and alerting tools to track system performance, availability, and scalability, ensuring timely responses to potential issues;
• Ensure all deployed systems adhere to security and compliance standards, managing potential vulnerabilities and security risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

We are currently hiring permanent consultants as DevOps Engineers for new long-term projects for our Banking Clients, whose department is responsible for the development and maintenance of Capital Market applications used by worldwide users covering Transversal GMD & MCR, T2R, Front Office, Back Office, and Finance domains.

The Engineer will work on Market Risk, Counterparty Risk & Referential Collateral critical applications for the bank with strict response times and SLA to respect.

The Engineer will work on below main roles.

• Industrialization: Implement all necessary tools to manage the environments, the continuous integration, the continuous delivery and the processes execution.
• Environments: Manage and administrate environments from assembly to production (rules included), infrastructure implementation, operational usage.
• Operations: Execute the maintenance operations, delivery and environment monitoring.
• L3: Operate as L3 on non-production environments for delivery teams and also on production for support teams.

Job Responsibilities:

• Participate in the automation of the deployment solution.
• Participate in environment preparation for testing phases.
• Participate in developing tools to simplify day-to-day activities on the program.
• Facilitate coordination between program developers and infrastructure engineers.
• Ensure continuous improvement and maintenance of the CI-CD pipeline.
• Provide investigation help while fostering knowledge and sharing best practices with team members.
• Document processes and ensure they are properly followed.
• Ensure high-standard delivery to production.
• The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the project/support team.

Job Requirements:

Mandatory

• At least 3 years in Software development or DevOps team.
• At least 2 years in Java/J2EE development
• At least 2-year experience with Jenkins, GIT (GitLab)
• At least 1-year experience in Ansible
• At least 1-year experience in GitLAb
• Experience with DevOps methodology & tools like Jenkins, GIT (GitLab), Ansible, Docker/ Kurbernetes, CICD pipeline, Java dev context for the tooling, Database or Big Data storage systems, Grafana / Prometheus / Alert Manager / ELK / Kibana, Jira
• Experience in grid computing
• Basic understanding of finance and investment banking especially Market Risk.

Other Professional Skills and Mindset

• Excellent written and verbal communication skills for both teammates and management
• Strong analytical and problem-solving skills
• Proficient software development life cycle
• Appetite to follow technology trends and participate in communities
• Passion for sharing expertise and growing team members’ skills
• Interest in learning from team members and mentoring junior team members on the path of high-quality deliverables

Our client specializes in power solutions, ensuring the delivery and maintenance of electrical supply.

• Perform sales and business development for assigned region.
• Create and implement sales and marketing strategies to achieve sales target.
• Liaise with customers and design engineers to specify the products.
• Continuous search business opportunities and expand market share.

Requirements:

• Diploma in Electrical/Electronics Engineering or equivalent.
• At least 4 years of sales experience with good connections in Petrochemical/EPC/Power Plants industry.
• Strong interpersonal, communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to[email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Responsible for USB2.0/USB3.0 device driver development, test, optimisation, and maintenance.
• Perform WHQL testing and certification of drivers and device frameworks.
• Take part in all phases of SDLC and prepare corresponding documentation.

Requirements:

• Degree in Computer Science/Engineering
• At least 5 years of USB device drivers’ development experience in Windows/Linux/mac/WinCE
• Good knowledge of USB2.0/USB3.0/ USBCV protocols and USB Device Classes (HID, MSC, CDC, UVC, UAC, DFU, Custom).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Overall in-charge for PMIC, Mixed Signal & RF IP Test characterization, Test code development and Test Platform Enablement.
• Liaise closely with test engineering team and production support team to drive debug activities and data correlation with ATE.
• Deliver detailed status reports at each phase, test limit (guard band) generation and summary reports.

Requirements:

• Degree in Electronics/Electrical Engineering or equivalent.
• At least 5 years of characterizing mixed signal IP & RF experience with lab equipment such as Spectrum Analyzer, Digitizers, High Speed Serial Data analyzers, etc.
• Proficient in Embedded C/C++, LabVIEW, FPGA development.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Identify customer needs and recommend product solutions.
• Responsible for the technical support for both presales and post sales.

Requirements:

• Degree in Electronics/Electrical Engineering
• At least 2 years of sales experience in artificial intelligence/physical security/CCTV or smart workspace solution.
• Knowledge of TCP/IP, Network Structure, Firewall, LAN and VLAN

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client provides products and solutions to hospitals in Singapore.

• Develop and execute validation protocols for washers and sterilizers used in hospital settings.
• Support regulatory submissions and inspections, providing necessary documentation and evidence of compliance.
• Ensure documentation is complete, accurate, and audit-ready.

Requirements:

• Degree in Biomedical Engineering
• At least 2 years experience testing Central Sterile Supply Departments and/or water treatment systems.
• Excellent analytical, problem-solving, and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Oversee contract execution and monitor installation progress, ensuring timely delivery through coordination with clients, consultants, and subcontractors.
• Prepare and review method statements, shop drawings, technical submissions, and work progress reports for M&E-related tasks.
• Liaise with stakeholders to resolve technical and site issues, and coordinate with authorities for inspections, testing, and commissioning.
• Assist in procurement of materials, equipment, and labour within budget while supporting project negotiations.
• Apply expertise in Data Centers, DfMA, and specialized systems such as VAV/VRV, chillers, chilled water pipes, and lighting control systems.

Requirements:

• Diploma in Mechanical/Electrical Engineering or equivalent.
• At least 2 years of experience handling and monitoring the progress of projects in Construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

OVERVIEW & IMPACT:
Samsung Electronics Device Solutions is a global leader in Semiconductor industry.

Our regional Sales and Marketing office is looking for a talented technical professional to join us as a Field Application Engineer for the Large Scale Integration (LSI) team. The incumbent will be main contact window with our Headquarters team in Korea for our sales office in Singapore office and ASEAN countries. Incumbent be responsible in providing advisory, technical solutions and leadership to the customers and various stakeholders. Using his/her technical, organizational, and customer knowledge to influence customers and assist them in applying in the products/services to their needs resulting in revenue generation, new business identification and future opportunities.

JOB RESPONSIBILITIES:

· Communicate and collaborate with various stakeholders to understand and resolve technical and quality related issues.

· Maintain awareness of and communicate internally to Device Solutions Regional

and HQ Product & Engineering teams regarding major technical issues and update

· Conduct regular training to the relevant personnel in terms of technical and product knowledge.

· Gathering technical requirements / specification from customers through close partnership with Sales & Marketing team members.

· Providing support to the sales team and customers for all technical enquiries such as technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning

· Ensure smooth operation of quality support for LSI products (Smartcard,CMOS Image Sensors, IOT)

Experience :

- At least 5 years' experience in Field Application Engineering / or Technical support Management in Industrial Electronics or Semiconductor industry.

- Direct Experiences in Smart Card Segment ( e.g banking certification requirement/RFID trouble shooting matters or Camera Image sensors related

industry will be an added advantage.

- Experiences in customer project design-in (understanding of customers design flow) and follow up in failure analysis issues (from self managing minor problems to co-working on complex issues with HQ team) will be added advantage

Responsibilities:

• Monitoring, support, and maintenance and documentation of the CIM systems
• Design, develop, maintenance and continuous improvements of assigned CIM applications and components
• Provide Level 2 & 3 supports for the proper operation of Production lines

Requirements:

• Degree in Computer Science, Computer Engineering or related fields. Diploma with relevant experience will be considered
• Min 2 years of experience CIM with High Automation, MES and SECS/GEMS
• Knowledge of basic SQL in Oracle and Java
• Experience in Tibco (TIB / RV) / high technology manufacturing environment is an advantage
• A good team player with good communication skills and able to work independently

To apply, please visit www.gmprecruit.com and search for Job Reference: 25033
To learn more about this opportunity, please contact Yingying at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

• Supervise testing and commissioning of electrical equipment on-site and manage the review and submission of site acceptance test reports.
• Review and interpret Single Line Diagrams and Electrical Schematic Drawings.
• Support electrical equipment installation inspections to ensure compliance with standards.
• Participate in site activities and meetings with clients and contractors.

Requirements:

• Diploma in Electrical Engineering.
• At least 3 years of site installation, testing, commissioning and maintenance testing experience in Low/Medium Voltage Electrical Equipment.
• Possess initiative and able to work in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Technical Sales Engineer/ Product Sales Engineer

Location: Bukit Batok

Working Days: 5 Days

Working hours : 9am - 6pm

Salary : SGD2,200 - $3,500 (not inclusive of transport allowance, bonus/commission)

Job Responsibilities:

• Develop a thorough understanding of our complete range of product
• Responsible for preparing quotations, proposal according to customers' requirements
• Plan sales visits, customer calls
• Service existing clients and proactively identify and develop new customers and markets
• Conduct product training and presentation to customers
• Follow up on sales lead, sales orders and deliveries
• Provide application/product support to customers and internal sales team
• Provide post sale and presale application and sales support by analyzing and recommending solutions to meet customer’s needs.
• Using technical skills to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
• Industry: Electrical & Electronics

Requirement:

• Diploma/ Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronic
• Passion for automation, with creative and adaptive approaches

Skills

• PLC programmable logic controller programming, touch panel, Control And Automation

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.