Quality Assurance Manager
Job Responsibilities:
Quality Assurance
· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).
· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.
· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.
· Perform all essential audits and inspecting internally and/or by third party or client as and when required.
· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.
· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.
· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.
· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.
· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.
· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.
• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.
• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.
• Manages operational, technical, health, safety and environmental audits in line with the audit calendar
• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions
• Contributes to statistical analyses on which to base recommendations for improvement
• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement
• Any ad-hoc duties or projects as assigned.
Skills
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Gains the confidence and trust of others through honesty, integrity, and authenticity
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Anticipates and balances the needs of multiple stakeholders
• Uses compelling arguments to gain the support and commitment of others
• Interprets and applies key financial indicators to make better business decisions.
• Plans and prioritises work to meet commitments aligned with goals.
• Operates effectively, even when things are not certain, or the way forward is not clear
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Builds partnerships and works collaboratively with others to meet shared objectives
Job Requirements:
· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.
· Certified ISO9001:2015 internal/lead auditor qualification.
· Successful completion of the CAAS M10/L11/L12 Examination.
· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.
· Preferably have experience in liaising with OEM for capability expansion.
· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.
· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;
· Experience in practical administration, maintenance and development of Quality Management Systems.
· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.
· Good leadership and proven managerial skills to be able to lead and motivate the team.
· Meticulous, resourceful, team player and possess strong organization skills.
· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)
· Effective oral and written communication and interpersonal skills.
· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.
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