About the Role:
As the manager of APAC-TSC (Technical Support Centre), he is responsible for formulating, enforcing and supporting in the countries of the APAC region for all repair services / technical issues. The contents of support include introduction of repair service & field service, understanding of service level (quality / cost improvement / WIP management) in BC, business improvement, and various problem solving. In addition, he is also in charge of contact work with Global manufacturing HQ (OMSC / OSTE / OSTA), and, as a Japanese expatriate, he is also the main contact point for technical services related to Olympus Tokyo.
Roles and responsibilities:
· Communicate with OT/OSTE/OSTA (Global HQ and MBC) and formulation and execution of regional (APAC area) technical/repair service strategy.
· Achieve APAC Medical Repair target and communicate with global HQ for consideration of revision necessity for the target.
· Create/submit periodical repair service activity report in English and Japanese language to explain regional repair service activities and the progress of medical repair service priority measures.
· Participate in global service meetings and make consensus for service strategy from a global perspective in English and Japanese language.
· Communicate with global HQ to input the request from APAC for new products and create the APAC medical repair service strategy for new generation products.
· Communicate with other regions to benchmark their activity and introduce that to APAC region.
· Reinforcement of repair reduction of medical equipment in corporate with global HQ and MBC.
· Examination and promotion of regional repair system optimization.
· Introduction of repair service & field service,
· Understanding of S-BC’s service level (quality / cost improvement / WIP management), and maintaining and improving the quality of regional repair services of endoscopy products.
· Improving of the cost structure that can contribute to the medical service business.
· Strengthening / optimizing the local organization of APAC technical service department and developing next leaders (localize).
· Compliance to CHIP/GDPMDS requirement.
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.
Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.
Our commitment to customers and our social responsibility is the cornerstone of everything we do.
Why work at Olympus?
At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.
Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:
· A competitive salary package including AWS and Variable Bonus
· 18 days of annual leave in your first year
· Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)
What we are looking for:
· Possesses a Degree in Engineering with related experience in Marketing or a Degree in any Business discipline with related experience/knowledge of engineering in the medical field.
· Minimum 10 years of working experience, related work experience in the medical device industry (e.g. Field Service Engineer, Repair Engineering, Quality Engineering experience)
· Prior experience in field service engineering and service strategy planning in North Asia preferred
· Experience in leading planning for new-generation medical products in HQ
· Knowledge of Global repair service and market situation based on global HQ experience.
· Good relationship with other global regions based on global HQ experience.
· Professional knowledge of Medical Devices and Quality requirements
· Excellent interpersonal skills and presentation skills
· Must be proficient in MS Office (Excel (ability to understand and utilize formulas and functions), Power-point and Word).
· Excellent verbal and written English
· Fluency in the Japanese Language for daily communication with Japanese-speaking stakeholders, branch offices, and business partners.
Apply Now:
To submit your interest in this opportunity, select “Apply for this job”.
In the meantime, follow us on:
· LinkedIn - Olympus APAC
· Company website - www.olympus.com.sg
