Volunteer Management

• Develop and implement recruitment strategies to identify, build and sustain a healthy pool of competent Silver Generation Ambassadors (SGAs) and SGD volunteers
• Monitor the recruitment cycle of SGAs and SGD volunteers
• Monitor the centralised recruitment of volunteers (eg. SGA/volunteers referral, Facebook, QSM etc.) to ensure a healthy ratio of staff to volunteers to seniors in order to achieve SGO’s goals and objectives
• Update and maintain volunteer’s personal information and their volunteering activities to ensure an up-to-date database
• Introduce SGO volunteering program to public and private sectors to encourage volunteerism and also, as a CSR, with the aim of providing more avenues for volunteer recruitment
• Support various SGA rewards and recognition initiatives
• Co-ordinate and extend VM related courses for staff and SGAs

Professional Development

• Engage in continual learning for personal and professional growth and development
• Share good practices and support the training and development for SO staff and SGAs
• Establish regular communications with the SO VM champions on matters related to volunteer management and training

Coordination & Admin

• Consolidate feedback from SOs, SGAs and volunteers to identify and analyse needs in the community
• Manage and control SGAs ID tags assets
• Perform office administration functions

Network Development

• Implement strategies to create new volunteering opportunities through partnership with internal and external organisations.
• Implement loyalty programmes to recognise the good work of the volunteers.
• Implement formal/informal channels for volunteers to provide feedback on their participating volunteering program.

Job Requirements:

• Recognised degree in any discipline
• At least 2 years of working experience preferably with knowledge and familiarity with the healthcare or social sectors
• Analytical and organised, able to translate concepts into actionable goals
• Confident in working with external stakeholders
• Good in communication, both verbal and written
• Meticulous, team player, resourceful and able to multi-task in a fast-paced environment

Duties and Responsibilities
● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
● Handle escalated feedback and provide appropriate solutions in a timely manner
● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
● Establish individual and team goals and review team performance for continuous development
● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
● Conduct performance appraisals and provide constructive feedback to direct reports
● Compile and analyse data for management reporting

Requirements
● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
● Highly customer service-oriented, meticulous, and resourceful
● Strong analytical and problem-solving skills with the ability to work independently
● Strong leadership and adaptable to changes in a highly dynamic work environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

Responsibilities

• Day-to-day office operations and ensure that the office is clean, organized and runs smoothly and efficiently.
• Maintenance of office equipment.
• Ensure office security systems are functioning properly
• Submit accurate data/information.
• Monitor the receipt of e-invoices to ensure prompt processing.
• Implement business continuity plans to address corporate risks.
• Support company’s efforts in promoting sustainability.
• Coordinate the office renovation project, including:
  (a) close monitoring of project timelines
  (b) ensure spending within budget
  (c) ensure issues and delays are brought to Management’s attention promptly
• First point of contact for audit queries directed to the Workplace & Procurement team

Requirements

• At least two years of relevant working experience.
• Good analytical and communication skills.
• Meticulous, innovative and resourceful, with the ability to multi-task.
• Customer-centric and able to work well with multiple stakeholders.
• Some knowledge in Procurement and Facilities Management would be advantageous.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

The Healthcare Quality Assurance (QA) Supervisor communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. The successful candidate will advise on development of standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics, and oversees the maintenance of the quality documents. This position participates in internal, client, and agency audits, and follows up on audit outcomes. The HC Quality Assurance Supervisor maintains knowledge of healthcare quality and regulatory requirements and assesses and addresses risks associated with transporting healthcare and food products.

Responsibilities

• Monitors and instructs for compliance to UPS SCS site license requirements (DEL, MDEL, CDS, PCR).
• Promotes Issue resolution, risk management, continuous improvements and project initiatives.
• Facilitates, hosts, and respond to audits (Internal, Regulatory Agencies and Clients)
• Assists with creation, revision, and approval of Controlled Documents (SOP/WI/Forms).
• Provides investigation and Non-conformance reporting, including development of proactive strategies for preventing recurrence.
• Changes control management.
• Provides Quality and Regulatory compliance guidance to clients and internal staff.
• Supports growth of new and expanded facilities, clients and services.
• Participates in environmental control and CDS security emergency response action team.
• Performs direct reports responsibilities (risk assessment, task delegation, performance evaluation, skills development, constructive feedback, formal performance review, formal career development)

Job Requirements

• Possess a Bachelor's degree in Pharmacy, Science or equivalent
• Prior industry experience in pharmaceutical, healthcare or food industry experience is preferred
• Prior relevant experience in quality assurance related roles is preferred
• Prior QPIC/AQPIC designation is preferred

Responsibilities

Design and development of end-to-end product testing plan which includes functional, integration & performance testing.
Execute manual and automated test cases and report results.
Coordination with the development team(s) on the test automation strategy.
Roll out QA automation capabilities within teams by working with the platform, development, product QA and product management to align with application modules and user cases.
Drive innovation and streamline the overall QA process.
Research new tools, technologies, and testing processes to improve the overall QA process.
Implement new testing methodologies where applicable.
Develop standards and procedures to determine product quality and release readiness.
Ensure test cases and plans are documented.
Ensure all test progress and results are documented.
Ability to work as part of a team.
Responsible for managing the scrum process with the coordination of the scrum team in Agile methodology.
Arrange daily stand-up meetings, and facilitate/schedule sprint meetings.
Drive release planning, monitor change in the product development scope, and ensure development activities are aligned with the product priorities.
Manage QA Infrastructure including virtual machines and environments.

Required Experience

Bachelor’s degree in software engineering or computer science, or equivalent experience.
4+ years of experience in software quality assurance.
Knowledge of various QA methodologies.
Experience in .Net, Microsoft Team Foundation Server(TFS), Microsoft Test Manager(MTM), and Microsoft Projects. C# coding skills would be an added plus.
Experience in Visual Studio enterprise and source code management using Git and TFS.
Experience in automation testing and tools/frameworks such as Selenium, Appium, etc.
Experience in testing mobile applications (Xamarin Android & iOS).
Experience in testing desktop applications on Windows & MacOS platforms.
Experience in Non-functional testing viz integration & performance testing; experience with relevant tools like JMeter/JProfiler/JQuery etc. would be an added plus.
Knowledge of Agile development processes, best practices & scrum-relevant frameworks like Jira, Kanban, etc.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.

2. SKILLS
GitPerformance TestingAutomation Testing.NETSoftware Quality AssuranceScrumSoftware EngineeringAgileTest CasesTest AutomationJIRAAttention to DetailSoftware TestingWindowsMobile ApplicationsSeleniumC#AppiumAgile Development