As Sales Manager within the LifeTech Sales team, you will be responsible for driving incremental new business to DLL by both Relationship Management and Business Development activity, across a mix of DLL’s global and local technology and healthcare partnerships, and direct customers, in Singapore. The role will also be a key liaison on designated accounts with internal departments of DLL including Sales Support, Credit, Operations, Collections, Legal, Finance and Asset Management.

Based in Singapore, the role will be directly responsible for key designated accounts, with an individual sales target. Typical KPIs will include new business volume, margin and other income, partner satisfaction, call activity, and compliance

Find out more here about how you can unleash your full potential at DLL.

Day to day

Expand and maintain existing partnerships through proactive relationship management. Increase new business volume and DLL share of partner business, through customer visits, deal structuring, problem solving, and process improvements.

· Develop and execute program management strategies to exceed sales budgets in place for existing partners including new business volume, margin and fee income with pipeline management.

· Develop new programs with global and local partners in technology and healthcare industries to drive business growth, leveraging DLL’s global network of partners as well as local relationships.

· Training and development of partner sales teams to ensure high levels of finance penetration and attraction of a high-quality customer base.

· Handle first-line escalation for non-standard enquiries, including pricing, changes in Terms & Conditions, priority deal management and settlement exceptions. Also act as first-line support for partner queries on deal status for designated accounts and other matters.

· Work with partners to drive efficiencies and process improvement, in particular to streamline the handling of incoming applications, approvals and settlements as required.

· Work with customers direct to meet their broader finance requirements, that also fall outside of DLL-partner-led business.

· Identify and resolve problems before they impact on the vendor and/or their customers.

All members enjoy

· Two working days per year volunteering for a local charity.

· Health and Wellness program including healthy food, free health checks, fun health & vitality activities.

· Flexible hours with possibility to work from home

· Career development opportunities: online learning, member development programs.

· Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials

• Minimum 10 years experience in a vendor or channel-focused finance sales / business development role, including success in developing new partner programs.
• Strong understanding of equipment financing in the technology and healthcare markets, including a high technical competence in equipment finance products and associated processes.
• Deadline driven, and with excellent time management skills.
• Self-starter, able to self-motivate and work autonomously in a fast-paced environment with an adaptive approach.
• Positive, can-do attitude is essential with a high attention to detail and a strong compliance focus
• Excellent communication skills – verbal & written.
• A growth mindset, with proven ability to constantly improve oneself.
• High level of interpersonal skills, including an ability to develop close relationships at all levels, and across new referral partners, existing partner contacts, and DLL internal (local and global) stakeholders.
• Demonstrated experience in identifying customer needs and going above expectations in delivering solutions that exceed expectations.

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind:

Partnering for a better world.

Good to know

· The selection process may involve an assessment

· Applications via email will not be reviewed. Please apply online via our career website

· DLL’s referral program applies

· For more information, you can contact Indie Bayliss, Talent Acquisition Partner via [email protected]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Responsibilities

1. Systems and Process Improvement

• Set up treasury system and processes to gear up for business growth
• Co-lead finance transformation and straight-through processing (STP) initiatives, leveraging on electronic transfers, automated data capture, electronic documentation and communication, and to centralize data on designated platform(s).

2. Financial Close, Reporting, Budgeting and Tax

• Manage accurate and timely monthly, quarterly and yearly financial close and financial reporting
• Responsible for MAS compliance reporting of various entities
• Ensure returns for corporate income tax, Goods & Services Tax (GST), Withholding Tax and other relevant taxes are submitted, and timely payments are made to relevant authorities
• Preparation of budget and forecast, monitor and review performance against the budget and reporting of variances to management
• Manage statutory internal and compliance audit based on requirements of ACRA, financial reporting standards, Securities and Futures Act and COSO Risk Management and Internal Control Framework

3. Treasury and Cash Management

• Effective management of working capital cycle of different entities and maintain sufficient liquid funds for timely payment, and unexpected events
• Monitor and reconcile daily bank and book balances, and generate liquidity report for risk management
• Recommend and execute investment strategies to generate returns for corporate and settlement fund. Accounting for investment income, provides reports to members on returns of their collateral fund, and treasury reports to management
• Monitor FX exposures and recommend / execute mitigation strategy
• Assist with negotiation of credit and credit insurance facility
• Onboard new banks by managing KYC, bank account opening, organize necessary approval
• Review and manage ongoing bank requirements to achieve optimal banking solutions

4. Internal Controls and Compliance

• Manage Securities and Futures Act compliance and audit register
• Participate in annual reviews of finance policies and procedures within the enterprise risk internal control framework
• Liaise with internal and external auditors
• Manage outsourced finance service providers to deliver optimal finance service

5. Proactively contribute and collaborate in projects and other strategic finance initiatives to support the evolving needs of the organization

Requirements

• Bachelor’s degree holder major in finance, banking or accounting is required.
• 10 years of working experience in various finance roles, in an exchange, banking or commodity environment
• Familiar with the Securities and Futures Act, banking regulations and financial reporting standards. CPA or MBA holder will be an added advantage.
• Well verse with derivatives, investment products, credit facilities
• Proficient with MS Office, ERP, treasury, budget and reporting applications
• Self-starter with strong numerical, analytical, and problems solving skills.

Responsibilities

• Responsible for supporting partnering institution's full go-live lifecycle (pre-sales, solution design, integration, go-live and after-sales operational excellence);
• Be the subject matter expert on knowledge of digital payment and remittance service and APIs, and international industry-standard integration methods and best practices;
• Act as the internal product advocate for our partners to drive product inprovement strategy and contribute to the overall product roadmap
• Formulate new internal processes and rollout plans which involve coordinating acros multiple internal functions including operations, product and technical teams for new product features releases
• Client engagements to ensure the best implementation and cross-border remittance best experience and practices

Requirements

• Bachelor's degree or above in Business/ Finance / Economics / Computer Science, with strong interests in developing a career in FinTech payment space.
• Minimum 5 years of global experience in digital payment and remittance space, with extensive experience in implementation, product management, product delivery, product solutionining and client support.
• Excellent proficiency in both English and Chinese Mandarin in order to manage internal and external stakeholders from vast backgrounds and craft technical documents and materials in both languages
• Being innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied product support requests and challenges
• Possess excellent team management capabilities, project management, and resource coordination capabilities, and able to effectively accelerate implementation of cooperation projects

At AWS Enterprise Support we’re looking for a Sr Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical. We're looking for someone with experience in Financial Services domain to help our customers achieve operational excellence on AWS at scale. You’ll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 10+ years of design/implementation/operations/consulting with distributed applications experience
• 10+ years of technical engineering experience
• Bachelor's degree
• Experience in internal enterprise or external customer-facing environment as a technical lead

Preferred qualifications

• Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
• Experience with AWS services or other cloud offerings
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• - Experience with operational parameters and troubleshooting for four (4) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

World Central Kitchen is seeking a highly skilled and tenacious Manager to lead Community Outreach operations on the ground and ensure the rapid identification and fulfillment of food needs. The ideal candidate excels at complex problem-solving to connect with and serve disaster-affected communities, thrives in fast-moving, rapidly changing environments, and is versed at building relationships with diverse communities to understand and meet evolving needs. The Community Outreach Manager is an innovator who leads with empathy and compassion, and plays a critical role in building and training locally led response teams in order to coordinate the efficient and effective provision of food resources promptly. The Community Outreach Manager is responsible for ensuring food aid rapidly reaches communities in need in alignment with WCK’s North Star values. 

Duration: The Community Outreach Manager is a two (2) year contract term position with the opportunity for renewal, offering a unique chance to lead and shape WCK's responses.

This position reports directly to the Response Director during activations, and the Senior Manager while off activation. 

Preferred Location(s): Asia - Must live within one (1) hour of an international airport.

• Bangkok, Thailand
• Dhaka, Bangladesh
• Delhi, India
• Ho Chi Minh City, Vietnam
• Kuala Lumpur, Malaysia
• Singapore, Singapore

Key Responsibilities:

Activation Management

• Respond within four (4) hours notice to a disaster area to act as Community Outreach Manager, managing relief operations on the ground, or in rare cases, remotely.
• Lead and manage field teams specializing in community outreach and engagement. Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK’s North Star values.
• Design and implement response strategies in the field that are adaptable and robust enough to function in high-stress, dynamic environments affected by natural disasters or conflicts.
• Recruit, onboard, train and manage community outreach teams, including local hires and Corps members in the field. 
• Consult on the scope of the response, and manage or implement community outreach operations.
• Provide regular updates on community outreach operations to the Response Director to ensure ongoing, transparent information sharing across the organization. 
• Collaborate with all WCK departments on the ground, or remotely to support the needs of the activation.  
• Ensure smooth transitions and complete handovers with other Activation Managers, and between Response Corps team members when rotating field teams through phases of the activation.
• Complete the After-Action Report process immediately following activation wind-down, collating and drawing learnings for process improvement.

Community Outreach

• Rapidly scout community needs in a disaster area to design the scope of the response, and ensure that food reaches beneficiaries as quickly and effectively as possible. 
• Foster a collaborative environment with local populations; establish and nurture relationships with community members throughout the activation.  
• Gather feedback from beneficiaries to understand evolving needs and changes on the ground. Utilize findings to recommend the scope of WCK support, including potential scale up or wind down strategies. 
• Build and maintain relationships with community members to understand overall food needs, feedback on WCK performance, and other concurrent mass-feeding activities.

Budgeting and Logistics

• Work with the finance team and Response Director to share cost projections for community outreach operations, focusing on meal production and logistical needs.
• Collaborate with the procurement and logistics team to source materials and supplies efficiently and ensure timely delivery to affected areas.

Personnel Management and Training

• Recruit, train, and motivate diverse community outreach teams on activation, ensuring a high-performance culture aligned with WCK’s North Star. 
• Provide leadership, mentorship, training and support to team members, promoting a culture of urgency, accountability, adaptability and continuous learning within the team.
• Address personnel issues on activations in real time, and provide regular performance feedback on Corps members. 
• Support the recruitment of Corps members, and manage personnel effectively on the ground to foster growth and ensure a diverse pipeline of activation leadership.
• Identify professional development needs and gaps in team capabilities to arrange for appropriate training, and provide this feedback to relevant stakeholders for implementation.  

Community and Stakeholder Engagement

• Build strong relationships with local communities first. 
• Ensure the teams conduct outreach and engagement activities that contribute to WCK’s reputation as an effective, compassionate, and reliable relief organization.
• Represent WCK in the field, acting as an ambassador to beneficiaries, partners, and the media, as required.

• Ability to spend up to 70% of the time in the field. The typical duration of an activation is four (4) weeks, though timelines could be longer. 
• Must live within one (1) hour of an international airport or be willing to relocate. 
• Willingness and ability to travel frequently to remote and potentially hazardous locations within four hours notice.
• Bachelor's degree and/or equivalent preferred, or 5+ years of experience in management roles, preferably in fast paced, ever changing environments; including military, emergency response, culinary, humanitarian or event management settings. 
• Experience leading, training and coaching large teams in challenging and rapidly changing environments. 
• Ability to work independently with minimal infrastructure and resources.
• Willingness to work in challenging environments with austere living conditions. For example, responders may not have  access to running water, communications, or electricity and they may have to sleep outdoors and use bucket toilets.
• Ability to work well with others and take directions to protect yourself and the team.
• Demonstrated negotiation and diplomacy skills in complex and potentially volatile situations.
• Exhibit a calm and composed demeanor during crisis situations, with the capacity to make sound decisions under pressure.
• Be physically fit and have the stamina to work long hours doing physically demanding tasks in varying and potentially extreme climates.
• Strong mental resilience and emotional intelligence to cope with the stressors associated with working in conflict environments.
• Display cultural awareness and sensitivity, recognizing and respecting diverse backgrounds that allow us to positively work with local communities.
• Fluency in English is required; proficiency in additional languages relevant to common disaster or conflict zones is highly desirable (Mandarin Chinese, Bengali, Hindi, Vietnamese).

By joining us as a Community Outreach Manager, you will dedicate your professional expertise to make a meaningful difference in the lives of those affected by crises. Your leadership will ensure that our response efforts are prompt, strategic, and compassionate, delivering hope and essential aid at a time when it is needed most.

Application & Cover Letter
This application requires a cover letter that explains your interest in this position and in working for WCK. 

References and Background Checks
To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity
WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the country in which they reside. We are unable to sponsor or take over sponsorship of employment at this time.

No recruiters or agencies, please.

Contract Type (If based outside United States or Spain)
We are excited to offer an opportunity for this role in partnership with Velocity Global and TCW Global. If based outside of the United States or Spain, depending on location, the successful candidate will be contracted by either VG or TCW, which will handle all HR-related processes, including payroll, benefits, and compliance, while the employee will work directly with World Central Kitchen to fulfill the job responsibilities.

As a contractor of Velocity Global or TCW Global you will receive the benefits and support of a dedicated HR team, ensuring a seamless experience while you contribute to the mission of World Central Kitchen.

Why Join Us?

Innovative Environment: Be part of a forward-thinking team that values creativity and innovation.
Global Impact: Your work will have a direct impact on building a diverse and talented global team.
Professional Growth: Opportunities for continuous learning and career development.
Dynamic Team: Work with a supportive and enthusiastic team that values collaboration and fun.

If you’re ready to bring your unique talents to a role that’s as challenging as it is rewarding, we’d love to hear from you. Apply today and let’s build the future of World Central Kitchen together!

WCK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in being a part of WCK's global talent journey!

Job Description :

Exploit and develop new customers of solar power projects in Southeast Asia and surrounding area

- Marketing of solar power business in Southeast Asia and surrounding area

- Formulate marketing strategy

- Cooperate with subsidiaries of ENEOS Corporation in Southeast Asia and surrounding area

- Report the marketing activity to ENEOS Corporation (Tokyo head office)

- Investigate the trend of solar market and competitors

- Networking with existing and potential customers, EPC contractors and O&M providers etc.

- Problem solving of solar power projects

- Carry out other duties assigned by Managing Director, Deputy Managing Director and General Manager as and when necessary.

Job Requirements:

- Master in Business Administration degree or equivalent is required

- Ability to communicate in English and Japanese in business level

- Experience in energy industry for 5 years or more

- Experience in solar power business is preferable

- Skills in Negotiation and well-communication with customers and colleagues of related departments in ENEOS Corporation (Tokyo head office)

- Knowledge in solar power business

- Knowledge in investment, financing, legal and tax which is necessary to evaluate and develop solar power projects

- Frequent business trips to Southeast Asia and surrounding area are required

- Skill of MS Office (Excel, Word and Power Point）

Note:

We regret that we will not be able to respond to all applications as only shortlisted candidates will be notified.

Job Description:

-Develop strategic investment opportunity of new business related to realization of decarbonized and recycling-oriented society in Southeast Asia and surrounding areas by utilizing day to day networking and information collection with Japanese and foreign government agencies as well as private companies (Financial institutions, trading companies, electric power & gas companies, shipping companies, consulting firms etc.)

-Execute and manage a new investment project with internal coordination and collaboration with relevant head office departments in Japan (business divisions, finance/accounting, legal affairs, etc.)

-Support appropriate business operations of the company as the ENEOS Group's main overseas group company, and initiatives to improve the efficiency of business operations.

-Assist the Managing Director's and Deputy Managing Director’s mission from the perspective of Business Development

-Contribute to the identification and development of future management personnel and high-level professionals by paying attention to the human resources in the company.

-Liaise with Headquarters (ENEOS Corporation in Japan)

-Carry out other duties assigned by Managing Director and Deputy Managing Director as and when necessary.

Job Requirements:

Master of science or engineering or equivalent is required

At least 15 years of relevant experience in oil trading / oil and gas industries

At least 2 years work experience in business development and at least 5 years work experience in facility planning.

Proficient in MS Office (Excel, Word, Power Point)

Ability to communicate in fluent English to communicate with colleague and clients well.

Ability to speak and write in fluent Japanese language is required to communicate and negotiate with Japanese speaking associates and clients and to report to headquarter managements and employees in Japan who cannot speak and write in English well.

Strong negotiation and analytical skills with a strategic mind

Meticulous with good communication and presentation skill

An effective team player who is innovative and forward thinking

Note:

We regret that we will not be able to respond to all applications as only shortlisted candidates will be notified.

Industry: Investment Management Firm
Location: Central
Working Hours: Monday Friday, 9am- 6pm
Basic + Commissions + Bonus

Our client is an investment management firm specialized in private equity real estate and alternative investments. Headquartered in Singapore, our team of experienced professionals provide High Net Worth individuals access to co-investment opportunities in private sourced physical asset deals, in countries with strong jurisdictions led by strong sponsors. Our client is a family office of Equatorial Marine Fuel Management Services Pte Ltd.

Responsibilities:

• This is a full-time on-site role for an Investment Client Relationship located in Singapore.
• The Investment Client Relationship will be responsible for managing and servicing a portfolio of clients, as well as identifying new business opportunities to grow the client base.
• The Investment Client Relationship will also work closely with other teams to develop investment solutions tailored to the clients' needs, and keep up-to-date with market trends and industry news.

Requirements:

• Bachelor's degree in Finance, Economics or related field
• Candidate must already have a pool of accredited investor
• 1-3 years experience in investment management, financial planning, portfolio management or related fields
• Proven record of effectively guiding clients through investment processes while managing expectations will be preferred
• Excellent communication skills
• Strong knowledge of the financial market trends, investment products and strategies

Please send your updated CV to [email protected]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

EA Personnel: Lim Jing Yee, Lena
EA Registration No.: R1872533
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9755
JOBID: QVRVY86R

Role: Assistant HR Manager / HRBP

Location: Tai Seng, Singapore

About our Client

Our client offers infant care and preschool programs for children. Their mission is to provide a world-class holistic learning space where children discover their love for learning. They are currently teaching about 500 Children across 14 schools in Singapore. Our client is expanding rapidly and is looking for an Assistant HR Manager / HRBP to look after all the brands and join their HQ team.

Our client is seeking a strategic and experienced HR Business Partner (HRBP) to join their dynamic HR team. The HRBP will work closely with business leaders and teams to align HR initiatives with organizational goals and drive employee engagement, talent development, and organizational effectiveness. As an HRBP, you will be responsible for providing expertise and support across the full spectrum of HR activities, including performance management, employee relations, talent management, and workforce planning.

Key Responsibilities

Strategic HR Leadership:

• Partner with business leaders to understand their needs and align HR strategies with overall organizational goals.
• Provide guidance and coaching to senior management on HR-related matters, ensuring alignment with business objectives.
• Drive organizational change initiatives, ensuring smooth transitions and employee engagement throughout the process.

Talent Management and Development:

• Support talent acquisition efforts by advising on workforce planning and recruitment strategies.
• Identify development needs within teams and create tailored learning and development programs to upskill employees.
• Implement performance management systems and help managers drive high performance within their teams.

Employee Relations:

• Foster a positive work culture by proactively addressing employee concerns and resolving conflicts.
• Act as a trusted advisor on sensitive employee relations issues, ensuring fair and consistent application of policies and procedures.
• Manage and guide disciplinary actions, investigations, and grievances in accordance with company policies.

Organizational Effectiveness:

• Analyze workforce trends and metrics to recommend improvements in organizational structure and processes.
• Collaborate with HR colleagues to ensure effective delivery of HR services to the organization.
• Promote diversity and inclusion initiatives to create a welcoming and inclusive workplace for all employees.

HR Compliance and Best Practices:

• Ensure HR practices comply with local, state, and federal labour laws and regulations.
• Maintain a strong understanding of industry best practices and bring innovative HR solutions to the business.
• Regularly review and update HR policies and procedures to remain compliant and effective.

Requirements:

• Minimum of 8 years of experience in HR, with at least 6 years in an HR Business Partner or similar strategic HR role.
• Strong knowledge of HR best practices, employment law, and organizational development.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to influence and build strong relationships with all levels of employees and management.
• High degree of confidentiality, professionalism, and integrity.

Our Client Offers:

• Attractive Performance Bonus
• Health Insurance (Hospitalisation and Outpatient - GP & Specialist)
• 5 Day Work-week (No Saturdays)
• Diverse Staff Welfare Benefits (Awards & Recognition, Staff Retreats, Celebrations)
• A friendly atmosphere & supportive colleagues are the core of our diverse and dynamic team

Accela Recruitment Services Pte Ltd

EA License: 15C7529

EA Personnel No: R22107085

About the company

My client is a leading global ICT company with a strong presence across Asia and other international markets. They are known for providing a comprehensive range of services including advanced telecommunications, digital services, cloud solutions, and cybersecurity, catering to both businesses and consumers.

They are currently looking for a highly motivated and dynamic professional to lead Go-to-Market initiatives, manage partner negotiations, and spearhead the launch of breakthrough business models across Southeast Asia and beyond

About the role

Reporting to the Director of Business Growth , your key responsibilities would includes

• Identify and cultivate strategic partnerships to expand the company’s portfolio, with a focus on innovative solutions that unlock new revenue opportunities.
• Oversee the development and execution of Go-to-Market strategies, ensuring alignment with business objectives and successful partner collaborations.
• Play a pivotal role in driving market expansion, focusing on Southeast Asia and other regions, and identifying growth opportunities within these territories.
• Create business cases to onboard new partners and collaborate with stakeholders and vendors to launch products, which may include process automation and system integration.
• Cultivate strong relationships with key internal and external stakeholders, including senior leadership, product teams, and external partners.
• Monitor and report on the performance of partnership initiatives, adjusting strategies as needed to meet targets and drive business results.

Skills and experience required

• Relevant and background in business development, partnership management, or alliances within the telecommunications or technology sectors.
• Ability to develop and execute strategic plans that drive long-term growth and market expansion with good knowledge of telecommunications industry in Southeast Asia and global market trends.
• Strong experience in negotiating and structuring high-impact partnerships with external stakeholders.

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977).

Job Description

The main objective of the department is to assist the CRO’s Office in the management of MC Branch offices and subsidiaries in the Asia-Oceania region, of its related activities and support our senior executives in our head office in Tokyo on the aspect of internal legal services.

In doing so, you will collaborate deeply with our colleagues in our head office in Tokyo, as well as our branch offices and subsidiaries in the Asia-Oceania region. Building and developing networks with the local counterparts and government authorities where necessary. You are expected to support by providing sound legal advice for branch offices and subsidiaries in Asia-Oceania region, in addition to the management of corporate compliance. The roles include but not limited to the followings:

• To review, comment on, modify and/or draft contracts and/or agreements which includes, but not limited to, NDAs, service agreements, consultant agreements, sale and purchase agreements, lease agreements, employment contracts, secondment agreements, charterparties, ISDA Master Agreements and their Schedules and Confirmations, amendment agreements, and/or parent company guarantees.
• To conduct legal research and give legal advice to Mitsubishi Corporation and its group companies in Asia (our office covers 13 south-east and south-west Asian countries) which includes advice on companies law, commercial law, labor law, insolvency law, competition law, anti-bribery law, law on export controls and personal data protection law.
• To handle claims and/or legal disputes.
• To conduct internal investigations on compliance related matters and write reports in Japanese to headquarters of Mitsubishi Corporation in Tokyo (“Tokyo HQ”).
• To conduct seminars on legal, compliance, general administration and/or sustainability & CSR related topics (in English and/or Japanese).
• To keep updated as to important legal, compliance and/or sustainability & CSR related information including changes in important laws and regulations in Asia.
• To share legal and/or compliance related information with Tokyo HQ and/or Mitsubishi Corporation’s group companies in Asia.
• To draft or review internal rules of Mitsubishi Corporation’s group companies in Asia-Oceania region.
• To implement any compliance related program.
• To collect law firms’ information and keeping good relationship with law firms in Asia-Oceania region.
• To closely co-work with Tokyo HQ in connection with legal, compliance, general administration, public relations and/or sustainability & CSR related matters.
• Any other legal, compliance, general administration, public relations and/or sustainability & CSR related matters assigned by Department Head of Regional Legal & General Affairs Department.

Job Requirements

• Minimum Bachelor’s Degree in Legal Studies or equivalent
• Basic knowledge on companies law, commercial law, labor law, insolvency law, competition law and anti-bribery law under English and/or US laws
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies
• Skills to create and present materials both in Japanese and English to communicate effectively with counterparties
• More than 2-year experience in abovementioned requirements

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

The Principal OEM Business Manager is the relationship owner for the Amazon Electronics Manufacturing Services (EMS)Device Manufacturing Services suppliers that provide co-development resources, procure components, design, manufacture and test digital devices.

Key job responsibilities
The OEM Business Manager has a dual responsibility to:

1) Lead the sourcing, selection, contract negotiation and management of one or more EMS suppliers in alignment with the overarching EMS strategy and within the Integrated Management System. Ensure a competitive sourcing environment leading to continuous improvement in Engr. Services, Line Readiness, Quality, Business Management, Contract management and adherence, delivery, cost and social responsibility.

2) Actively engage the Device Operations and Engineering organizations with the EMS suppliers on one or more products/product lines to achieve the programmatic objectives.

3) In the case of an Advanced Products type situation to lead the commercial aspects of the relationship and drive multifunctional teams relative to third party ODM involvement.

This requires that the Principal OEM Business manager be both an advocate for the supplier within Lab126 and be their harshest critic to ensure the best possible performance. Upon success, the OEM Business Manager will instill a forward-thinking collaborative and mutually-beneficial long-term relationship with a holistic point of view, not just a product or single supplier perspective – a business owner. These high profile responsibilities require significant breadth and business acumen as the responsibilities are very diverse and impactful:

Technical - Solid understanding of the EMS supplier landscape and capabilities in addition to Digital Device technologies and manufacturing / testing methodologies. Understanding of Capital Equipment supplier landscape and capabilities.

Negotiation Skills – Able to negotiate best in class contract pricing, terms and conditions on large contracts with suppliers who are exceptionally skilled at protecting thin margins. Exercise good judgement in knowing when and how best to address issues or drive change. In the case of an ODM relationship lead all commercial discussions.

Contract Management – Ensure that the suppliers execute and adhere to the contracts and renegotiate whenever possible to realize benefits from bundling work with Strategic Suppliers. This is not limited to dollars but being able to protect Amazon’s bottom line in all aspects – IP, indemnity, confidentiality, etc. as these are all crucial to how Amazon is able to have successful launches (products that “wow” the customer). In the case of an ODM relationship ensure that the contracts protect Amazon’s brand and meet customer requirements.


Financial – Responsible for managing the business relationship including contracts, pricing, terms and conditions and claims. Must be an effective negotiator. The value of these supplier engagements can reach the billion-dollar level.

Relationship Builder – Must have the ability to engage, influence and arbitrate both the supplier and the Lab126 stakeholder organizations at the operational and Sr. Executive levels. The circumstances are often emotional and with severe pressure and limited time. Must build strong business cases and have a strong executive presence.

Basic qualifications

• Bachelor’s degree in Business, Operations, Supply Chain Management or Engineering or equivalent work experience
• 7+ years experience in high volume manufacturing operations or sourcing environment
• 7+ years direct experience in supplier / supply chain management
• Supply chain experience managing cross functional teams in a consumer electronics product company
• Familiarity with world-class sourcing methods and tools
• Experience with Continuous Improvement and Six Sigma methodologies
• Experience with Microsoft Outlook / Access

Preferred qualifications

• Master’s degree
• Excellent written and verbal communications skills.
• Experience managing capital equipment suppliers and understanding of capital equipment supply base.
• Ability to solve problems and coordinate with cross-functional teams.
• Ability to be innovative in issues related to strategic sourcing, vendor relations, quality assurance and the associated measurement systems.
• Strong analytical skills (i.e. cost modeling, quotation analysis, supplier selection).

• Manage and work closely with consultants on the design work for M&E services for MRT projects.
• Coordinate and develop the CCSM and M&E designs in partnership with LTA, SWCs, and relevant authorities.
• Interpret specifications, secure budget approval, and assist in planning and coordinating M&E services installation.
• Coordinate with consultants, subcontractors, and authorities to ensure timely, quality M&E installation and obtain necessary approvals
• Ensure compliance with construction procedures and safety practices to meet the required standards during site tests and inspections.

Requirements:

• Degree in Mechanical or Electrical engineering or equivalent or equivalent
• At least 10 years of experience including involvement in two MRT/LTA underground project
• Proficient in BIM software and AutoCAD.
• Preferred experience in writing tender specifications, with strong communication, writing, and analytical skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The Assistant Store Manager oversees the operations of store in assigned area.

Job description

Work closely with HQ teams and Stakeholders.
Maintain smooth operations & standard of work.
Collaborate & provide feedback to Management.
Ensure both food hygiene standards and work safety are met.
Working with retail team to execute planned sales activates for the assigned stores.
Perform check of the store’s cleanliness, count and reconcile cash register, review, and update any necessary reports or documentation.
Upsell, cross-sell related products and inform & promote in-house promotions, members program and upcoming events to customer.

Job Responsibilities:

- Active acquisition of new clients and manage all aspects of client relationship including but not limited to HNW clients, corporate/institutional clients and maintain long-term relationships

- Work together with internal asset management team to develop discretionary account business, cross-border business and new product research & development

- Help Alternative Investment business line to provide various financial solutions to portfolio companies and help to distribute PE/Credit funds

- Provide comprehensive add-value financial service using resources and expertise of the Company platforms, products, services and networks

Requirements:

- 2 - 5 years professional experience (both in asset management and wealth management preferred)

- Proven track record on investment sales/ fund distribution

- Strong presentation and communication skills, detail-oriented and results-focused

- Strong understanding of PE asset and other products

- Fluency in Mandarin, English and Cantonese

- Willing to travel to Hong Kong and Mainland China frequently

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong team leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Job Description
Business Planning Manager (BPM) to APAC Regional Chief Information Officer (CIO) is responsible for supporting APAC Regional CIO, managing 15 countries in Asia Pacific, to maintain the Bank’s Technology & Innovation (T&I) capability and to promote Asia T&I agenda and initiatives in the Bank

Business Planning Management
Provide support to Asia pacific in the provisioning of technology capabilities on the ground and set up a governance and structure for Asia Pacific CIO to effectively lead and manage the team
Monitor financials, budget, and headcount for Asia T&I to align with Group and country agenda
Monitor and track the scorecard performance
Govern the deliverable, submission, follow up actions of different Management committees e.g., Asia Pacific Regional IT Committee, APCF Management Meeting etc.
Manage T&I event and facility, with aim at driving innovation and culture/mindset change. This includes working with branch CIOs in Asia Pacific, Business (e.g., Transaction Banking), functions (e.g., HR, Finance) and T&I stakeholders

Strategy
Provide support for Asia Pacific Regional CIO to develop, implement and track the strategy of technology, including prepare annual strategy paper
Keep abreast with the latest trend of financial industry and MIZUHO initiatives on digitalization and innovation to support the development of strategy on digitalization and innovation
Plan strategically and implement the financial and efficiency deliverable including cost monitoring, budget, and business efficiency
Develop communication strategy to promote Asia Pacific T&I to senior stakeholders includes HO

CIO Office Management
Build and maintain efficient and lean CIO Office to effectively support Asia Pacific CIO
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
Employ, engage and retain high quality people
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Qualifications

• Bachelor’s degree in Finance or Technology. Business Administration or related disciplines.
• A minimum of 10 years’ experience in accounting / banking / consultancy industry, with in-depth knowledge of banking operations, technology, services and products
• Self-motivated, quick starter with high standard of work quality
• Being energetic, passionate, creative, and flexile to lead and motivate to achieve collective goals
• Strong change management, analytical and problem-solving skills with hands-on attitude, not shy away from deep dive if needed
• Strong business sense to understand impact and risks in the Banking environment

JOB RESPONSIBILITIES

1. Develop business reports on new revenue streams, improved products and new businesses.
2. Build good relationships with clients/ customers.
3. Engage with business partners, suppliers and vendors for new business agreements.
4. Review targets and goals across teams.
5. Use business network and support knowledge sharing sessions to explore new business opportunities.
6. Interact with clients and respond to important inquiries about the company’s products or services

Skills and qualifications

1. Experience in customer service, marketing, or a sales-related field
2. Strong knowledge of business and sales growth techniques
3. Exceptional project management skills
4. Clear verbal and written communication skills
5. Enthusiasm for the company and its growth potential

Preferred qualifications

1. Sharp negotiation and networking skills
2. Organizational skills
3. Problem-solving skills
4. Educational background in business, marketing, finance

• Manage and work closely with consultants on the design work for M&E services for MRT projects.
• Coordinate and develop the CCSM and M&E designs in partnership with LTA, SWCs, and relevant authorities.
• Interpret specifications, secure budget approval, and assist in planning and coordinating M&E services installation.
• Coordinate with consultants, subcontractors, and authorities to ensure timely, quality M&E installation and obtain necessary approvals
• Ensure compliance with construction procedures and safety practices to meet the required standards during site tests and inspections.

Requirements:

• Degree in Mechanical or Electrical engineering or equivalent or equivalent
• At least 10 years of experience including involvement in two MRT/LTA underground project
• Proficient in BIM software and AutoCAD.
• Preferred experience in writing tender specifications, with strong communication, writing, and analytical skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Overview

Microsoft is continuing to evolve and grow the Global Employee Relations Team! The Global ER team leads the process, principles, and practices to navigate complex and sensitive matters, conduct investigations and manage workplace conflict. This team works in close partnership with the Legal, Outside Counsel and Human Resources (HR) teams to manage cases involving inquiry into behavior concerns, manager conflict, consulting, investigations and employee grievances related to lived experiences not aligned to aspired culture, and legal risks.

We are looking for a Senior Employee Relations (ER) Manager with deep experience influencing and impacting high growth and dynamic businesses through effective management (both proactive and reactive) of a wide range of employee relations issues. This person will be accountable for working with employees across organizations, building trusted relationships quickly, and leading with warmth, empathy, compassion, and creativity to think inside of and outside of the box to drive the right solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Investigation and management of employee concerns:

• Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or, cultural concerns/violations and incident or threat response, independently or by collaborating with managers, peers in HR and Legal as appropriate; recommends solutions to address issues from a systematic perspective.
• Determines appropriate approach, interviews appropriate parties in an investigation in review of concerns on matters related to policy or culture concerns/violations and workplace behaviors. Documents findings, maintains appropriate levels of confidentiality and demonstrates leadership to influence direction of initiatives and investigations.
• Concludes investigations, using findings, relevant partnership with team, and knowledge of the relevant legislation / regulations, and Microsoft business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and recommends corrective/disciplinary actions or processes, as deemed appropriate.
• Collaborates with partners across stakeholders to seek counsel from senior peers or managers as needed on proposed strategy weighing complexity, sensitivity, and parties involved.
• Models best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
• Utilizes tools and resources to track, document work product and makes recommendations for refining, streamlining, and improving tools and their usage to improve future documentation needs.
• Assists/Partners with internal investigative entities at Microsoft (e.g., Workplace Investigations Team [WIT], Business and Regulatory Investigations [BRI], Global Security Investigations [GSI]) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography; may lead the investigations for a business, region, or geography where resources are limited; ensures appropriate documentation of issues is in place.
• Seeks input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and Microsoft policies.
• Identifies, raises, or escalates issues for trends in ER; partners with team and relevant HR partners to reduce ER issues for a business, region, or geography.

Capability Building

• Coaches employees and managers on navigation of ER processes, provides guidance, coaching or training through the ER experience, and acts as a sounding board for employees and managers on how to navigate work and handle themselves post-investigation.
• Manages through conflict listening for what is said verbally and nonverbally, identifies potential solutions, provides tools and resources for facilitating resolution.
• Consults with partners and stakeholders as subject matter expert on situations or issues providing best practices, influencing policy and observed trends. Use expertise to make recommendations for next steps, determine what would need to occur next for the situation to need to be transferred to WIT, and what best practices other teams should use to navigate the situation/concern.
• Provide one-on-one consulting/coaching with senior/executive business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
• Identifies opportunities through insights to build organizational capability to proactively manage the creation of ER matters.
• Partners with other internal teams to influence policy and decision making based upon preexisting ER best practices and observed trends. Recognizes when standard HR policies and process should be followed and where exceptions should and can be made.
• Initiates conversations with individual parties at Microsoft in conflict, listening for what is said both verbally and nonverbally in order to understand the nature of the conflict, what parties' contributions are to the conflict, their respective willingness to resolve it, and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality.
• Coaches and guides parties to leverage best resources and/or approach for the conflict after sharing their findings, or provides the tools that would allow for facilitating conflict resolution to occur as appropriate.

HR Project and Programs

• Guides and oversees the identification of needs to design and implement ER projects or programs (e.g., policy evolution, process, tools and partnerships with business and HR leaders; oversees project planning and execution).
• Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region, or geography; develops and proposes action plans to address the gaps in collaboration with peer disciplines (e.g., Human Resources Consulting and Business Partnership) and business leaders.

Operational Compliance

• Interprets and advocates Microsoft values and compliance with Human Resources policies for a business, region, or geography; identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; leads their team in the collaboration with peers in other businesses, regions, or geographies; provides guidance to create standardized/scalable approach for enhancing compliance.
• Identifies the strategy for the localization/update of policies and procedures related to managed projects and programs; gains approval from business leadership in partnerships with Human Resources policy owners and Human Resources Business Partnership (HRBP).

Qualifications

Required/Minimum Qualifications

• 3+ years Employee Relations experience.Bachelor's Degree in Management, Business Administration, Organizational Behavior, HR, Industrial Relations, Psychology, or related field AND 5+ years experience in experience in HR, mediation, investigation, or ER-related roleso OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 3+ years experience in HR, mediation, investigation, or employee relations (ER)-related roleso OR equivalent experience.
• Employment legal and/or ER expertise across a range of Asia countries, with a particular focus on Japan.

Preffered Qualifications

• Proficiency in Japanese language skills highly preferred as these covers Japan market.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Job Responsibilities

• Oversee and manage day-to-day cargo operations, including cargo acceptance, documentation, build-up, breakdown, loading, unloading, delivery, etc.
• Ensure adherence to operational and safety procedures and standards including corporate and other regulatory requirements
• Ensure smooth and efficient handling of both import and export cargo
• Handle any cargo irregularities and claims in accordance with the company’s standard procedures
• Work closely with ground handling agents, monitor their performance and provide feedback
• Prepare regular cargo reports and performance data for management review
• Supervise and provide guidance to cargo staff, including cargo agents, handlers, and other personnel, to ensure smooth and efficient operations

Requirements

• Bachelor's degree in any discipline
• At least 10 years of experience in the air cargo industry
• Strong understanding of air cargo regulations, including safety and security requirements
• Excellent verbal and written communication skills
• Strong leadership and team management skills
• Ability to identify and resolve issues related to cargo operations

Responsibilities

• Define and deliver product roadmap to serve the best experience to users while being compliant with required regulations around the world;
• Responsible for the design of core product modules;
• Define and analyze metrics to guide product development;
• Follow up the whole process of projects, collaborate with designers and engineers to develop detailed product specification, drive global product launches and lead beta programs;
• Plan, organize, and deliver new products and features to the market based on global vision and user experience;
• Competitor analysis and market research, staying informed of the overall market landscape, including competitors and potential partners.

Requirements:

• Min. Bachelor's degree or above
• Product development experience in products and growth;
• Related working experience in Crypto Wallet Product and/or DeFi portal product implementation;
• Familiar with globalization and localization, capable of launching products for global markets;
• Good communication, experimental mindset, team spirit: motivated to initiate and lead in a collaborative team;
• Able to understand and assess engineering, design and schedule tradeoffs, manage product backlogs with a priority mindset;
• Sharp eyes for good design and user experience.

CEI Reg No: R1104662

EA Licence No: 99C4599

EA Personnel: Celine Tan Si Ling

Responsibilities

• Define and deliver product roadmap to serve the best experience to users while being compliant with required regulations around the world;
• Responsible for the design of core product modules;
• Define and analyze metrics to guide product development;
• Follow up the whole process of projects, collaborate with designers and engineers to develop detailed product specification, drive global product launches and lead beta programs;
• Plan, organize, and deliver new products and features to the market based on global vision and user experience;
• Competitor analysis and market research, staying informed of the overall market landscape, including competitors and potential partners.

Requirements:

• Min. Bachelor's degree or above
• Product development experience in products and growth;
• Related working experience in Crypto Wallet Product and/or DeFi portal product implementation;
• Familiar with globalization and localization, capable of launching products for global markets;
• Good communication, experimental mindset, team spirit: motivated to initiate and lead in a collaborative team;
• Able to understand and assess engineering, design and schedule tradeoffs, manage product backlogs with a priority mindset;
• Sharp eyes for good design and user experience.

CEI Reg No: R1104662

EA Licence No: 99C4599

EA Personnel: Celine Tan Si Ling