1. Market Research and Analysis:

• Conducting market research to identify new business opportunities and market trends.
• Analyzing data to understand customer needs, industry trends, and competitor strategies.

2. Business Strategy Development:

• Developing and implementing strategic plans to achieve business objectives and revenue targets.
• Identifying key areas for growth and creating strategies to capitalize on them.

3. Client Relationship Management:

• Building and maintaining strong relationships with existing clients to ensure customer satisfaction and retention.
• Identifying and cultivating relationships with potential clients to generate new business opportunities.

4. Sales and Revenue Generation:

• Prospecting and acquiring new clients through various channels such as cold calling, networking, and attending industry events.
• Negotiating contracts and agreements with clients to maximize revenue and profitability.
• Meeting or exceeding sales targets and KPIs set by the company.

5. Partnership Development:

• Identifying potential strategic partners, including carriers, suppliers, and technology providers.
• Negotiating partnerships and collaboration agreements to enhance service offerings and expand market reach.

6. Product and Service Innovation:

• Collaborating with internal teams to develop new service offerings or improve existing ones based on market feedback and industry trends.
• Identifying opportunities for innovation and differentiation within the logistics sector.

7. Market Expansion:

• Developing and executing plans to enter new markets or expand the company's presence in existing markets.
• Evaluating the feasibility of expansion opportunities and conducting market assessments.

8. Cross-Functional Collaboration:

• Collaborating with other departments such as operations, marketing, and finance to ensure alignment of business development efforts with overall company objectives.
• Providing input into product development, pricing strategies, and marketing initiatives based on market feedback and client needs.

9. Reporting and Analysis:

• Tracking sales performance, pipeline activity, and market trends using CRM tools and other reporting mechanisms.
• Providing regular reports and analysis to senior management on business development activities, outcomes, and opportunities for improvement.

10. Compliance and Risk Management:

• Ensuring compliance with relevant regulations and industry standards in all business development activities.
• Assessing and mitigating risks associated with new business opportunities and partnerships.

11. Continuous Learning and Development:

• Staying informed about developments in the logistics industry, including technological advancements, regulatory changes, and market trends.
• Pursuing professional development opportunities to enhance skills and knowledge relevant to the role.

Job Responsibilities

• Develop the product and process flow and author relevant procedure manuals;
• Design the internal risk management and control framework;
• Communicate with the private banking units within the banking group, peer banks and external professional parties;
• Other relevant tasks assigned by the Department Head

Job Requirements

• More than 15 years of banking experience, including over 8 years in private banking;
• Familiar with other job functions such as relationship management, wealth management, wealth advisory and etc;
• Master Degree in Banking & Finance, Commerce or equivalent from a reputable university;
• Professional proficiency in Mandarin to handle Chinese clients and write HO report;
• Highly motivated team player with excellent communication and interpersonal skills.

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn’t matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 40 countries worldwide.

The job holder is responsible for supporting the Group Head of Financial Crime in providing Subject Matter Expert (SME) support for all financial crime subjects (ABC, AML, Fraud and Economic Sanctions) to the group’s entities around the world. This also includes oversight and implementation of Group financial crime policies which ensure compliance with all legal and regulatory requirements. The job holder will join an international team acting as a local business partner in the Asia region.

YOUR ROLE AND RESPONSIBILITIES:

1.Strategy and Planning:

• Act as a business partner providing support and advice to regional and local management teams to deliver the Group’s strategy and minimum standards for sanctions and financial crime, as set out in the Group’s principles for business.
• Support the Group Head of Financial Crime in preparing materials for divisional and Group level governance, including the annual financial crime plan and quarterly updates against planned activities.
• Deliver high quality advice to the business in a practical and commercially focused way in relation to financial crime and money laundering and all relevant matters that reduce risk, resolve issues and maximise the opportunity for the Local Entity to deliver on its goals
• Analyse and interpret issues in a timely fashion and advise the business how best to take account of them in its operations

2.People Management/Personal Development:

• Actively undertake personal development to ensure up to date knowledge and understanding of best practice
• Manage personal workload proactively and support both the central Financial Crime team and key stakeholders in the business in meeting agreed deadlines
• Encourage essential behaviours and maintain a high level of personal and professional confidence

3.Policy, Process and Procedures:

• Act as business partner to regional and local management delivering and advising on Groupwide initiatives
• Assist in collating MI on the design and delivery of Groupwide initiatives to report progress to the Group’s risk committee
• Support the preparation and annual review cycle of Groupwide policies related to Financial Crime
• Perform second line led assessments of financial crime arrangements at a local and regional level, including preparing recommendations for improvement where appropriate
• Assist local management in addressing financial crime related second line of defence or third line of defence findings
• Support internal record-keeping and filing internal and external reports where appropriate/necessary
• Receive and evaluate internal reports of suspicious transactions or financial crime related alerts and, where necessary, to make the required internal notifications to senior management and make external reports to the National Crime Agency (NCA) or other relevant bodies

4.Environment, Customer Focus and Relationships:

• Build and maintain close links with peers, key internal and external stakeholders, working with the business and other functions to share information, identify risks and deliver business growth
• Liaise with external auditors as required
• Solicit advice and guidance, when appropriate, from the Board or external sources (e.g. legal advice)
• Share information that could be beneficial to Local Entities, Regions or Group
• Remain aware of external, industry, legal and regulatory developments etc. to ensure practices and outputs are of a sufficiently high standard
• Conduct regular external analysis and attend external forums etc. to remain aware of industry developments and ensure practices and outputs are in line with best practice

5.Technical:

• Manage assigned projects and contribute to other projects as required
• Respond appropriately to urgent issues as they arise
• Support the Group head of Financial Crime in identifying trends and Group requirements for financial crime advice and guidance
• Review internal controls and ensure they are adequate, implementing improvements as required
• Contribute to action plans and defining controls for identified risks and bring the business on board to any changes being implemented
• Support in preparing reports to the Audit and Board/Exec Committees, collating information, interpreting findings and providing detailed analysis where necessary
• Ensure transactional activity and corporate actions are processed in a timely and accurate manner
• Management, delivery and oversight of the group’s financial crime training for management and staff in order to ensure compliance with regulatory requirements, including bespoke training for higher risk areas/countries
• Undertake and regularly refresh a group wide risk assessment on financial crime
• The production, distribution, assessment, review of (and thereafter oversight that the group entities are acting on accordance with) policies in relation to Financial crime to ensure that the groups systems and controls are in full compliance with regulatory requirements

OUR IDEAL CANDIDATE WILL BE:

• Minimum 6 years experience in similar roles either in practice or in industry
• An excellent understanding of UK AML regulations and the knowledge and understanding of how to file a Suspicious Activity Report (SAR)
• Expertise in assessing money-laundering risk
• Track record of promoting risk management, compliance and good corporate governance
• Managerial experience preferable
• Track record of delivery results both in routine and project mode, and managing priorities to meet deadlines
• Ability to deliver and understand complex management information
• Proven leadership skills with demonstrable evidence of creating and leading in a high performance working culture

YOUR BENEFITS AND SALARY:

• Commensurate with qualification and experience
• Working in a collaborative environment with excellent learning opportunities

If you think we are the right fit for you and you are the talent we should be grooming, please send in your CV (include notice period, last drawn salary, any AWS entitlement) to impress us. We will call you for an interview.

Role Objective:

This role works closely with the Head of HR to oversee a wide range of HR functions, ensuring the smooth and effective management of personnel processes and compliance with regulatory standards for SEA countries. Your diverse set of responsibilities will include payroll processing, recruitment, policy implementation, performance evaluations, employee engagement, records maintenance, and regulatory compliance.

Primary tasks are:

• Recruitment and selection - work with recruitment agencies
• Payroll processing and process NS and Child Care Claims - work with payroll partners
• Work pass renewal - work with vendor
• Onboarding and Offbording process
• New Hire Orientation
• Maintain employee records vis Bamboo
• Prepare contracts, HR letters, commission letters, etc
• Lead, and drive some HR programmes as directed
• Prepare annual insurance renewal
• Prepare office insurance renewal
• Prepare quarterly sales review exercise
• Prepare monthly reports

Requirements

• Bachelor's degree with at least 4 years of HR experience
• Good knowledge of local labor law
• Regional HR experience is an advantage
• Digitally-inclined

• Position: Microbiology Laboratory Manager
• Industry: Laboratory Specializing in Both Chemical & Microbiological Parameters
• Salary Up to $6,500 + Bonus
• Workings Day: 5 Days (Monday to Friday or Tuesday to Saturday)
• Shift Work: 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm
• Office location: Woodlands Industrial Park (Woodlands & Admiralty Area)

Ideal Candidate:

1. Min 6 years working experience in ISO17025 laboratory

2. Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.

3. Fine with roster shift working days & working hours.

4. Basic salary capped at $6,500 basic

Qualifications:

• Educational Background in Bio / Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratory experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

We are looking for an Assistant Manager responsible for overseeing a team to ensure that assigned portfolios are completed and deliverables are met on time. This new role will need to guide and mentor junior and senior accountants, to develop their skills and ensure that quality service and advice are provided to our clients.

The Assistant Manager will be collaborating closely with internal and external key stakeholders to ensure smooth operations.

Below are the job responsibilities:

Client Relationship

• Manage clients’ relationship and communication with clients’ key personnel
• Responsible for client queries and other ad hoc requests from client
• Preparation of fee quotes and service agreements
• Other client relation assignments

Managerial Duties

• Guiding and mentoring junior and senior accountants
• Managing team to meet client deadlines
• Analysing sales variance and monitoring KPIs
• Other managerial tasks assignments

Accounting Services

• Consolidation of subsidiaries / application of equity method for associate companies
• Reviewing/ Maintaining full set of Accounts
• Reviewing/ Preparation of custom reporting packages based on client requirements
• Reviewing/ Preparation of statutory reports (Financial Statements and Notes to the accounts) in accordance with SFRS/IFRS
• Collaborate with auditors to ensure financial compliance and smooth operations
• Completion/review of XBRL for corporate secretarial team to file
• Cash management and payment review/ processing
• GST preparation/review and filing
• Other ad hoc assignments

Payroll Services

• Review / Preparation of clients’ payroll (including calculation of OT, allowances etc.)
• Payroll / CPF disbursement
• Review /Preparation of year-end IR8A forms
• Other payroll related assignments

Requirements:

• Degree in Accountancy
• Candidates with professional qualification such as ACCA/CA/CPA etc would be an added advantage
• Minimum of 5 years of experience in accounting and at least 2 years of supervisory role experience
• Candidates who have prior working experience in professional accounting firms would be an added advantage
• Good knowledge and understanding of Singapore requirements on accounting, GST and payroll
• Proficient in accounting software, Microsoft Office such as excel, etc.
• Good communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Ability to work independently with minimum supervision
• Meticulous with good accuracy and attention to detail
• Self-motivated, proactive, confident, enthusiastic and team player

Company Benefits:

• Quarterly townhall session & team bonding sessions with food and drinks provided
• Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations
• Comprehensive group medical and hospitalization insurance benefits
• Hybrid working environment (work from home arrangement and staggered working hours)
• AWS and variable bonus

As a Growth Manager, you will play a pivotal role in driving the growth and success of our Web3 projects. You will work closely with project owners to understand their objectives, target audiences, and key performance indicators (KPIs). Your responsibilities will include designing and executing effective ecosystem growth plans, tracking and reporting on ROI and performance, and coordinating with internal and external stakeholders to foster user growth and engagement.

What You Will Do at HeLa Labs?

• Project Understanding: Collaborate with project owners to gain a deep understanding of their project goals, target audience, and desired outcomes.
• Ecosystem Growth Planning: Develop and implement comprehensive ecosystem growth plans that align with project objectives. This includes identifying key growth strategies, channels, and tactics.
• ROI Tracking and Reporting: Monitor and measure the performance of growth initiatives, tracking key metrics such as user acquisition, engagement, and return on investment (ROI). Prepare regular reports to provide insights and recommendations.
• Stakeholder Coordination: Work closely with internal and external stakeholders, including developers, marketing teams, and community members, to ensure effective collaboration and alignment.
• User Growth and Engagement: Drive user growth and engagement by leveraging various channels and tactics, such as social media, content marketing, community building, and partnerships.

Our Ideal Candidates Would Have:

• Web3 Experience: Proven experience working on Web3 projects, demonstrating a strong understanding of blockchain technology, cryptocurrencies, and decentralized applications.
• Marketing Acumen: A solid understanding of marketing principles, including ROI tracking, social media trends, and digital marketing tools.
• Analytical Skills: Ability to analyze data and metrics to identify trends, measure performance, and make data-driven decisions.
• Communication and Collaboration: Excellent communication and interpersonal skills to effectively collaborate with team members, stakeholders, and the broader community.
• Problem-Solving: A creative and solution-oriented approach to tackling challenges and driving growth.

Preferred Qualifications (Bonus Points):

• Experience with specific Web3 projects or technologies (e.g., NFTs, DeFi, GameFi)
• A strong network within the Web3 community
• Experience with community management and building online communities

What Else Is Waiting for You?

• Competitive salary.
• Be a part of the future of financial technology by making a meaningful impact.
• Excellent career development opportunities in a rapidly growing company.
• A passionate and collaborative team.
• A family-like work environment.
• Opportunities to enhance your technical skills and deepen your understanding of capital markets.
• A multicultural work environment.

Does Hela Labs sound like the place you want to work in? Apply now!

About Kydon

At Kydon, we are a group of individuals who believe that learning can enhance human capacity — one knowledge, skill, experience, or epiphany at a time. Learning nurtures the soul and improves career prospects. Knowledge adds value to the community. In an age of rapid digitalization, learning can harness technology for education and training.

From a digital learning agency offering advanced learning technology solutions and custom digital learning content, Kydon has also grown to become a digital learning platform for the masses, a learning technology and innovation knowledge portal, and an R&D outfit for EdTech.

About the Solutions Team

The Kydon Solutions team is the learning consultancy arm of the business and is responsible for the design, development, and implementation of organizational and institutional learning solutions. These solutions include the technologies, processes, methodologies, competencies, curriculum, analytics, and supporting services needed to address organizational objectives and issues pertaining to learning and performance.

As part of the solutions team, you will be expected to understand the education and training industry and network with relevant industry players. To be successful in solutions design, you will need to have familiarity with trends and issues pertaining to learning and development (L&D) and workplace transformation, as well as existing and emerging SaaS-based technologies (e.g. Learning Management Systems, Learning Experience Systems).

As a consultant in workforce transformation, you will need to be conversant with one or more of the following areas: business process reengineering, learning technologies, and change management.

About the Role of Workplace Learning Consultancy, Manager

As a member of the Solutions team, the Workplace Learning Consultancy Manager helps to deliver evidence-based learning solutions and services with high business impact. They help to advise our organizational customers, collaborating with them at a working level to design holistic solutions to organisational pain points.

This role reports to the Director of Learning Systems and works closely with Sales, Product, and Technology, to ensure the smooth development and implementation of technical solutions by providing complementary consultancy services.

Key Responsibilities

· Drafting solution proposals: Support the preparation of tender proposals by analysing requirements, evaluating compliance, identifying appropriate design and user engagement approaches, and putting together the propos

· Delivering solution design: Support the design of workforce learning solutions and services by helping to carry out client stakeholder engagement, business analysis and business process reengineering

· Solution delivery: Work closely with Product, Technology, and other teams to ensure solutions specifications are correctly defined and developed to customer’s satisfaction, with appropriate hand-off for change management

· Change management: Ensure sustainable workplace transformation and support the smooth rollout of technical solutions by driving change management and user training

· Stakeholder management: Build strong working level relationships with stakeholders from client organisations to ensure strong collaboration and create opportunities for up-sell / cross-sell of solutions and services

Qualifications and Skills

· Minimum 6 years of relevant work experience, with at least 4 years in any combination of consulting, business analysis, and/or project management

· Demonstrable experience in delivery of technical solutions and/or services relating to workplace learning and organisational development

· Demonstrable experience designing, optimizing, and reengineering business processes for own or client organisation

· Entrepreneurial or start-up background

· Experience working on projects that require security clearance

· Is a problem solver: You are able to creatively find ways to solve problems despite constraints wherever possible; when appropriate, you know how to escalate issues to get necessary support.

· Outstanding communicator: You are able to drive alignment across all stakeholders through a combination of your structured thinking, language skills, and a general ability to influence others. You are professional and authentic.

· Is methodical and organized: You are a trusted manager of resources and external manpower; you know how to keep everyone abreast of the situation without prompting and are always on top of things.

· Cares about learning: You value sustainable growth and personal development for yourself, which is why you can empathize with our customers and their aspirations for their organization.

If you have what it takes to do well in this role, please write in with your CV and cover letter.

We regret that only shortlisted applicants will be notified.

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Design strategic hiring plans to secure top talent.
• Guide and support the recruitment team to meet staffing needs.
• Partner with managers to align staffing strategies with business needs.
• Manage the complete recruitment lifecycle, from sourcing to onboarding.
• Cultivate a diverse talent pool through strategic outreach efforts.
• Ensure adherence to labor laws and organizational guidelines.
• Facilitate both internal and external audit processes.
• Monitor industry advancements to enhance hiring methodologies.

Requirements

• Recruitment experience in the IT industry is preferred.

Follow us for more updates, interview tips!
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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About The Team

The Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global strategy and programs for all T&S teams. These are designed to support and promote positive physical and psychological health, as well as healthy working environments, especially for those who work with potentially harmful content and for both in-house teams and outsourced partners.

As a Wellbeing Operations Manager, your role is critical in bridging communication between the T&S Operation and the Global Wellbeing teams to pinpoint ways to improve our overall programming and serve the mental health needs at a customised site level. Further, you ensure wellbeing programming is consistent with the global framework and delivered effectively by working closely with internal and external stakeholders of the business located within Singapore and APAC region.

Candidates should have a solid background as a subject matter expert in employee psychological health and preferably an active mental health license to practice. Solid relationship-building, problem-solving skills, and the ability to cooperate with multiple stakeholders are also essential.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

- Own and drive employee wellbeing program initiatives, participation rates, and report site(s) health for both in-house teams and partner locations within Singapore and APAC region.

- Set and monitor wellbeing productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site(s) support.

- Build deep knowledge expertise at the site(s) level to recommend effective wellbeing programming interventions, customised to cultural and business needs.

- Be a trusted business partner through providing evidence-based wellbeing solutions and recommendations to internal and external stakeholders, including outsourced partners.

- Deliver psychoeducational training surrounding mental health in the region.

- Drive wellbeing-related engagements at site(s) and with outsourced partners. This could include attendance such as regular business reviews and partner-related wellbeing forums and meetings.

- Ensure compliance to the country or region legal and regulatory standards related to employee psychological health and safety and statement of work in relation to wellbeing programming in assigned site(s) and outsourced partners.

Qualifications

Minimum Qualifications:

- Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour field.

- Minimum 3 years of experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context.

- Solid working knowledge of operations metrics and structure.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Preferred Qualifications:

- Full unrestricted license to practice.

- Experience providing consultancy on complex topics to a range of stakeholders.

- Experience and deep working knowledge of an outsourced business partnership model.

- Willingness to travel up to 40% is required for this role.

- Solid working knowledge of trust and safety operations workflows and experience developing, evaluating and reporting behaviour change interventions in applied settings.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok our communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities

1. Supervises all technical aspects / performance of assigned vessels' operation including maintenance, repair, safety and environmental protection to ensure that these are carried out in a flawless, efficient, competitive and customer focused operation and according to the international and flag state legislation and to initiate corrective actions when such performance is not compliant with the Company's standards. Collects all necessary information in order to timely compile the dry-docking and major repair specification and participates in the planning and monitoring of major repairs and/or dry-docking repairs and services.

2. Drafts and controls fleet's technical annual budget (e.g., spares, stores, lubricants) in order to develop and implement competitive budgets and maintain the commercial competitiveness of the fleet.

3. Monitors the superintendent engineers' visits on the vessels in order to check and evaluate their condition and maintenance progress; to issue further instructions on maintenance and repair activities; to file, record and report findings to the Technical Director.

4. Reviews and evaluates quotations for all technical spares, supplies, repair services, lubricants, paints, and engine stores to be purchased and authorizes the purchase order depending on the costs.

5. Cooperates closely with the claims department for the process of damage claims and collect all necessary technical information in order to provide technical back-up in support of such claims.

6. Informs immediately the Technical Director in case of emergency.

7. Coordinates and liaises with other departments within the company to collectively provide an efficient ship management service. More specifically, assists the Insurance Dept. on collection of necessary documentation; interacts with the Purchasing Dept. for procurement cycle follow up, spares, supplies and services in coordination with the vessels; coordinates with MSQ Dept. and the DPAs to ensure that assigned vessel are in full compliance with company's SMS (:e.g., certificates, NCRs, documents etc.); works with Crew Dept. and contributes to the recruitment, training and appraisals of the seafarers employed by the company; and cooperates with other superintendents (i.e., marine) and/or fleet operators to safeguard fleet's and company's best interest and achieve optimum vessels' performance.

8. If needed, visit the managed vessels to assess their condition during PSC and/or attends dry-dock and repairs in order to monitor their progress and ensure their effective completion.

A Project Manager in construction oversees and manages construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards. Key responsibilities include:

1. Project Planning and Scheduling: Developing project plans, timelines, and schedules, coordinating with architects, engineers, and other stakeholders.
2. Budget Management: Preparing and managing the project budget, including estimating costs, securing funding, and controlling expenses.
3. Resource Allocation: Managing materials, equipment, and workforce, ensuring optimal allocation of resources.
4. Team Leadership: Leading a team of contractors, subcontractors, and other construction workers, ensuring clear communication and task delegation.
5. Risk Management: Identifying potential risks or issues and implementing solutions to minimize disruptions.
6. Quality Control: Ensuring that construction standards and regulations are met, conducting inspections, and solving issues related to quality.
7. Health and Safety Compliance: Ensuring that safety protocols are followed on-site to protect workers and avoid accidents.
8. Client Liaison: Serving as the primary point of contact with the client, keeping them updated on project progress and addressing concerns.
9. Permits and Legal Compliance: Ensuring that all necessary permits and legal documents are in place and the project adheres to local regulations.
10. Project Reporting: Regularly updating stakeholders on progress, milestones, and any changes to scope, cost, or schedule.

Job Summary:The Assistant Manager will assist the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of quality, cleanliness, and efficiency. This position requires strong leadership skills, attention to detail, and the ability to effectively communicate and collaborate with team members.

Key Responsibilities:

1. Team Leadership: Support the Restaurant Manager in leading and motivating the restaurant team to achieve performance goals and deliver outstanding service.
2. Operations Management: Assist in managing day-to-day operations, including opening and closing procedures, inventory control, scheduling, and ensuring compliance with company policies and procedures.
3. Customer Service: Interact with customers to ensure satisfaction, address concerns, and resolve any issues in a timely and professional manner.
4. Training and Development: Support training initiatives for new and existing staff members, ensuring they have the knowledge and skills necessary to perform their roles effectively.
5. Financial Management: Assist in managing expenses, labor costs, and inventory levels to achieve financial targets and maximize profitability.
6. Quality Control: Monitor food quality, presentation, and adherence to safety and sanitation standards, taking corrective action as needed.
7. Problem-Solving: Address operational challenges and resolve conflicts or issues that arise during shifts, maintaining a positive and solutions-oriented approach.
8. Sales and Marketing Support: Assist in implementing marketing strategies, promotions, and initiatives to drive sales and attract new customers.
9. Communication: Maintain clear and open communication with staff, management, and other departments to ensure a cohesive and collaborative work environment.
10. Compliance: Ensure compliance with all relevant health, safety, and licensing regulations, as well as company policies and procedures

We are looking for an experienced Digital Strategy and Application Solution Manager to drive digital transformation initiatives within the maritime sector for our client. The ideal candidate will have a blend of technical expertise and project management skills to drive innovative solutions and digital strategies in the maritime sector, ensuring alignment with business goals and technological advancements. Strong leadership, communication, and change management skills are essential as you collaborate closely with stakeholders to deliver impactful digital solutions.

The candidate should have a minimum of 5 years of professional experience. This position offers a unique opportunity to lead strategic IT projects, applying agile methodologies and innovative solution design to optimize operational efficiency and align with business goals.

Responsibilities:

· Provide technical support, troubleshoot issues, and coordinate resolutions for business applications.

· Analyze processes and implement improvements to boost operational efficiency.

· Identify digital needs, document specifications, and align projects with transformation goals.

· Manage projects, ensuring timely delivery within scope and budget.

· Design, test, deploy, and maintain IT solutions while managing stakeholder expectations.

· Collaborate with stakeholders to prioritize application support and digital transformation projects.

· Manage vendor relationships, negotiate contracts, and set performance standards.

Requirements / Qualifications:

· Degree in Computer Engineering, Information Systems Engineering or other relevant disciplines.

· Hands-on experience with BI tools and report development.

· Proficient with project management tools.

· Familiarity with AI/ML technologies and leveraging these tools to enhance business processes and analytics.

· Ability to incorporate AI/ML methodologies to optimize workflows and decision-making.

· Good understanding of maritime business processes, project management concepts, and quality standards.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills, capable of working effectively with diverse teams and stakeholders.

· Minimum of 5 years of working experience in a similar role, preferably within the maritime sector.

· Proven track record in Business Application Support, BI tools, and managing small to mid-scale projects.

To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Key Responsibilities

• Design, develop, and manage a suite of wealth management products including mutual funds, bonds, structured products, and FX.
• Collaborate with internal stakeholders to ensure product offerings are competitive, compliant, and align with client needs.
• Monitor product performance and implement enhancements based on market trends and client feedback.
• Provide personalized investment advice to Accredited Investor clients in the Priority Banking segment.
• Develop and maintain strong relationships with clients to understand their financial goals and risk tolerance.
• Conduct regular portfolio reviews and recommend adjustments to optimize investment strategies.
• Conduct in-depth market research to identify trends, opportunities, and risks in the investment landscape.
• Analyze financial data and create reports to support investment decisions and product development.
• Stay updated with regulatory changes and industry developments affecting wealth management.
• Assist the sales team with product knowledge, sales strategies, and client presentations.
• Develop training materials and conduct training sessions for relationship managers and other staff on product features and benefits.
• Support the sales team in achieving business targets through effective product positioning and client engagement.

Compliance, Risk & Control

• Ensure all products and investment strategies comply with relevant regulations and internal policies.
• Identify and manage risks associated with wealth management products and services.
• Conduct regular audits and reviews to maintain a high standard of compliance and risk management.

Requirements

• The successful candidate has strong academic qualifications and over 5 years of work experience in Wealth Management with a proven track record of Products and Investment Specialist (Priority/Premier banking)
• Completion Certification CACS and licenses
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs
• Speaking Bahasa Indonesia is preferably

Responsibilities

• Monitor and analyze sales performance metrics, presenting actionable insights to senior management through detailed monthly and quarterly reports.
• Drive the development and execution of innovative sales strategies to achieve the company's growth targets.
• Collaborate with credit and compliance teams to ensure adherence to regulatory requirements in lending operations.
• Build and nurture strong client relationships, delivering exceptional customer service with a client-centric approach.
• Inspire and guide the sales team by fostering a supportive environment, providing regular feedback, and encouraging professional growth.
• Conduct market analysis to identify trends and potential areas for business expansion.
• Oversee the setting and tracking of realistic sales goals, ensuring alignment with company objectives.
• Organize regular team meetings to share updates, address challenges, and celebrate successes to maintain team motivation.

Requirements:

• A minimum of 3 years’ experience in the financial or lending sector, with a proven ability to meet and exceed sales targets.
• Demonstrated expertise in managing and mentoring sales teams to achieve performance objectives.
• In-depth knowledge of Singapore’s regulatory framework for lending and financial services.
• Excellent organizational, communication, and leadership skills, with the ability to inspire and influence others effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: LR356W46

Job Description

• Responsible for project management from the initial stage to delivery, specialized in Transmission and Data projects;
• Liaise with customers and vendors to facilitate service provisioning and related support;
• Manage resource planning, scheduling, and cost control to ensure project completion of standard and within budget;
• Provide pre-sales support to Sales Managers, in particular, CRM related activities;
• Monitor the internal provisioning system and maintain effective knowledge sharing;
• Organize project meeting and progress report to keep project stakeholders regularly updated;
• Other work tasks which are demanded;

Requirement

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree;
• 4-10 years of technical experience in the telecommunication related industry is a MUST;
• Similar working experience in Chinese telecom carriers in Singapore is preferred.
• Good command of both written and spoken English and Chinese, including Cantonese and Mandarin (to be able to liaise with Chinese, Cantonese and Mandarin speaking customers and vendors to facilitate service provisioning and related support)

Reporting to the Senior Director, Operations, the incumbent will be managing a team of supervisors, team leads and operations agents to consistently meet service standards and performance within budgets.

Responsibilities:

• Provide great service quality and continuously improve performance on all level of operation activities in exceed customers’ needs
• Support the Senior Director in optimizing process flows, maintenance of facilities and equipment to meet business and customer’s needs.
• Work with vendor to ensure adequate staffing levels and that all activities meet operational service standards and Global SOP
• Co-ordinate with Supervisors and Managers in Service Centres on operational matters (e.g. cut-off time, shuttles, priority loading for special products etc.).
• Coordinate with Ground Handling Agent (GHA) on shipment recovery and lodgment.
• Communicate with GHA on service recovery during incident such as shipment off-load.
• React promptly to inquiries directed from QCC agents and NCG Managers, ensuring all issues and problems are well addressed and resolved.
• Coordinate the empty ULD loading requirement to maximize utilization.
• Plan loading and unloading priorities of outbound and inbound ULD’s.
• Coordinate plans with NCG team to plan space for transshipments on commercial and network flights.
• Proactive meetings with Performance Management team to ensure adequate focus for all KPIs
• Manage shift operations, delivering great service quality & complying with Global SOP standards.
• Make prompt and effective decisions to address any issues encountered during the shift operation
• Meet with duty supervisors to discuss operations execution plan and resource allocations.
• Monitor daily service request and initiates follow-up action. Ensures the Duty Manager on the next shift is informed when follow up is required.
• Monitor operations to ensure performance standards are met.
• Conduct daily briefing & ensure proper communication & coordination b/w different functions
• Run Performance Dialogs within Ops teams
• Control outsourced FTEs to optimize productivity
• Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure
• Enforce the shipment & facility security measures and controls (x-rays, security guards, dangerous goods) in accordance with TAPA, airport security, airline and Global SOP requirements
• Monitor ULD loading to maximize utilization.
• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs with team members and monitor individual performance.
• Conduct performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Responsibilities:

• Good communication skills, written and verbal
• Must be able to work shift
• At Least 5 - 8 years & above Operations experience, preferably within transportation
• A must to have experience leading a team of front line agents
• Diploma / Degree or equivalent

Work Location: DHL Express (Singapore) Pte Ltd (South Asia Hub) -121 Airport Cargo Road Singapore 819480

Responsibilities:

• Plan, lead and monitor progress and performance against the project plan
• Manages day-to-day operational aspects of a project, which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
• Take actions to deal with the results of delay, bad weather or emergencies at construction site
• Liaise with clients, consultants, subcontractors and authorities in resolving site issues
• Effectively applies safe and economical methodolgyand enforces project standards

Job Requirements:

• Recognised Degree in Civil Engineering or its equivalent
• Minimum 8 years' construction experience in project/site management in construction industry
• Independent, diligent, meticulous and highly motivated with excellent team spirit

Job Description

• Plan, lead and monitor progress and performance against the project plan
• Manages day-to-day operational aspects of a project, which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
• Take actions to deal with the results of delay, bad weather or emergencies at construction site
• Liaise with clients, consultants, subcontractors and authorities in resolving site issues
• Effectively applies safe and economical methodology enforces project standards

Requirements

• Recognised Degree in Civil Engineering or its equivalent
• Minimum 12 years' construction experience in project/site management in construction industry
• Experience in Water Reclamation project is an advantage
• Completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit

(A) Job Title : Deputy Manager

(B) Function:

§ To support supervisors to plan the Global Sales and Marketing activities independently of Poly Vinyl Chloride resin and Chlor-Alkali products and manage the organization of the global sales team to deliver the budget.

§ To lead and coach overseas agents to meet their individual budgeted volume targets,

maximize the value of sales and effectively manage key customer/distributors

interfaces in support of the business strategy while upholding the company policies.

§ Extensive experience of the market and on job, the incumbent must be able to come up with business plan and budget in order to achieve corporate goal.

(C) Job Description

1) The incumbent’s main duties and responsibilities include, but not limited to, the following :

§ Compliant with safety standards and company policies in the course of conducting business activities assigned to the individual.

§ Set up credit line, review and analyze financial status of customers and manage credit control in accordance with the company’s requirements.

§ Accountability for development and execution of annual sales plan, including pricing initiatives, and customer margin management.

§ Coordinating with overseas agents for potential customers of expanding sales of Poly Vinyl Chloride resin and Chlor-Alkali products.

§ Correspondence & coordination with suppliers, clients & our overseas agents.

§ Planning & strategizing with suppliers to achieve company short & long-term goal.

§ Half yearly reviews on sales budget set with suppliers / distributors

§ Preparing monthly sales result / report or as and when required

§ Responsible for managing all suppliers/distributors activities within the territory by providing guidance and active support such as joint customer visits.

§ Identifying new customers, creating synergy and maximizing business opportunity.

§ Supporting sale presentations to suppliers, overseas agents and purchase presentations to customers for new product launch and when the market changes.

§ Managing and developing all aspects of the key customer relationship in support of the agreed sales plan for the region including complaint management.

§ Managing and coordinating customer support activities, allowed by the principal, for the assigned customer base and managing assigned personnel to maximize profit, growth and industry awareness within the boundaries set in the product marketing strategies / objectives.

§ Monitoring and reporting market information and trends in relevant industries and informing to stakeholders, business/senior management.

§ As deputy of supervisor to participate in cross-functional consultation or decision-making role.

§ Managing end user relations by coordinating agent activities, technical services, marketing, distribution in areas.

§ Improving and driving support process to enhance operational efficiency and compliance

§ Leading and coaching sales support for sales management activities

§ Developing new business investment opportunities.

2) Able to travel frequently on business trips. Entertainment with guests and business associates in the evening are sometimes required.

Competencies/Behaviors

§ Build effective teams/Collaborate/Cultivate innovation/Customer-focused/Result-driven/Ensure Accountability.

§ Excellent interpersonal and communication skill that facilitate an ability to effectively operate both externally and internally in order to drive for alignment and success.

§ Ability to build effective business relationships through a demonstrated understanding of local cultures and business environment.

§ Self-driven in business acumen, strategic agility and decision making to own priorities and operate independently to the success of this role.

(D) Requirements

1) Degree holder in any discipline

2) International trading administration knowledge including settlement such as L/C operation

3) More than 7 years trading business experience including at least 3 years Poly Vinyl Chloride resin or the polymer additives business experience. Well-developed negotiating skills to handle all level of audience.

4) Proficiency in spoken & written Japanese/English to communicate with our diverse base of customer & manufacturers.

5) Must be proficient in MS Word, Excel, Powerpoint & Teams (High Presentation level is required)

6) Standard accounting skill

7) Able to work well as team player

(E) Salary Range

S$7,500 – 7,700

Responsibility

• Manage and mentor a team of account associates in providing quality accounting and taxation services.

• Manage and ensure the preparation of financial reports and tax by the team in accordance to accounting standards.

• Manage the preparation of full sets of accounts and partial set of accounts for various companies across multiple industry, including reconciliation, cash flow, closing.

• Handle tax structuring/planning, tax audit and dealing with tax authorities.

• Ensure timely submission of deliverables to clients.

• Supervise, mentor and provide guidance to a team of associates to achieve excellence in work.

• Constantly stay updated with new regulations and accounting standards and assist in staff training, such as conducting of training sessions for staff.

• Identify and drive process improvement within the department.

• Work with Director in expanding client portoflio, including meeting potential clients, drafting proposals for new assignments and managing existing accounting client portfolio

• Other ad-hoc assignments from Director

Requirements

• Recognised degree in accounting or other professional qualifications recognized by ISCA

• Min 5 years of relevant experience, preferably in an outsourced environment

• Min 3 years of People management experience

• Meticulous and good analytical skills

• Experience dealing with tax authorities and tax audit

• Good interpersonal and communication skills

• Organized, process-driven and able to drive results

The ideal candidate will lead initiatives to generate and engage with business partners. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. The ideal candidate is a pro-active, motivated and organised individual who welcomes the challenges of fostering long-term relationships, identifying business opportunities, closing business deals and playing a significant role in the growth of our organization.

Duties and responsibilities

• Responsible for taking on new client leads and be the consultant to new and existing clients on engaging, advising corporate clients in areas of structuring, incorporation, licensing, accounting, taxation and related topics.
• Actively engage the clients for cross-selling of the Group’s services in 8 markets of Asia Pacific.
• Responsible for effective management of new leads, new client onboarding, conducting customer due diligence and KYC works for the Group.
• Responsible for assisting the Associate Director in developing channels of sales leads.
• Generates new corporate partnerships through various modes such as events, networking sessions, and ongoing relationship management of existing corporate partners.
• Conducts data analysis and prepares detailed report for new business opportunities as and when required.

Requirements

• Good university degree preferably in area of finance, accounting, banking or marketing
• Know-how and experience in managing direct and indirect business-to-business sales channels
• High proactiveness, persistence, and drive to achieve performance goals
• Have an outgoing personality and loves communicating with people
• Able to present and articulate well in both written and verbal communications
• Able to work well with colleagues across functions and jurisdictions
• Relevant past experiences in the corporate & professional, accounting, taxation, secretarial services etc will be preferred

Why Join Us:

We are committed to supporting the holistic well-being of our people as they grow alongside us.

We cultivate a community where talent is nurtured and recognized, innovation thrives, and achievements are celebrated. Our health and wellness benefits offer physical, mental, and emotional support for both our team members and their families.

Along with annual leave, performance bonuses, medical and insurance coverage, you can enjoy added benefits such as birthday leave and family care leave.

Key Responsibilities

• Arrive on duty punctually in a clean and neat appearance.
• Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
• Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
• Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
• Understand the dining club’s concept and when required, contribute ideas to the marketing and entertainment of the dining club.
• Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Establish, maintain and develop adequate guest relations, including the building of the customer database.
• Be responsible for the training of all staff to maintain and improve the standard of service.
• Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
• Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
• Handle promptly any guest complaints and report accordingly.
• Recommend improvements in methodology, equipment, or staff to improve service.
• Attend scheduled management meetings.
• Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
• Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
• Carry out any other tasks as reasonably requested by the management.

Qualifications

Requirements

• Ability to communicate effectively verbally and in writing.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications usage.
• Basic knowledge of accounting principles and practices.
• Possess organizational and team management skills with a strong and professional approach to customer service.
• Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
• Ability to perform all functions within the restaurant, when required.