Title: Regional Marketing Manager, Medical Aesthetics

Location: Singapore

About the role:

Our client is an global medical aesthetics company seeking for an Regional Marketing Manager, APAC to spearhead brand marketing efforts across the APAC region.

Based in Singapore, this role is focused on developing and executing innovative brand marketing strategies for both B2B and B2C audiences.

Responsibilities:

• Develop and implement marketing strategies to support the growth of the brand portfolio across APAC
• Craft and execute robust B2B and B2C campaigns, leveraging digital and 360-degree campaigns
• Collaborate with in-country sales, marketing, and cross-functional teams to ensure effective messaging, branding, and activation strategies
• Partner with Key Opinion Leaders (KOLs), healthcare professionals, and channel partners to amplify brand recognition and adoption
• Conduct market research to provide actionable consumer and patient insights, shaping impactful marketing concepts and claims
• Lead the creation of regional campaigns for local market rollout, including training sales teams and providing marketing collateral
• Oversee product launches and upgrades while aligning with regional and in-country teams

Requirements:

• The ideal candidate should have at least 6 to 8 years of experience in both B2B as well as B2C marketing and brand management within the medical devices, or medical aesthetics industries, preferably with working knowledge on injectibles and derma fillers.
• Experience in people management, direct-to-consumer marketing, medical marketing, and event marketing is essential.
• Key skills include strong business acumen, familiarity with digital and social media, resilience, and excellent communication and decision-making abilities.
• The candidate must be able to work well under pressure, meet tight deadlines, and effectively collaborate with cross-functional teams across the region.

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

Singapore Employment Agency License No.: 16S8069

Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhcg.com/privacy-policy)

Key Responsibilities:

1. Recruitment and Hiring:Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
   Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
   Oversee the onboarding process to ensure new hires are fully integrated into the team.
   
2. Staff Management:Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction.
   Conduct regular performance evaluations and implement development plans for staff.
   Ensure outlet is meeting monthly sales targets.
   
3. Client Experience:Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
   Respond to client feedback and complaints promptly, taking corrective action as needed.
   
4. Inventory:

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Team Leadership and Oversight

• Develop and implement governance frameworks, including decision-making processes and reporting structures, to align projects with organizational objectives and client requirements.
• Provide clear direction to the project team by defining roles, responsibilities, and expectations for each member.
• Continuously assess team performance, offering feedback and support to ensure productivity and morale remain high.
• Act decisively during project crises, coordinating with stakeholders to assess risks and implement effective solutions.

Resource Allocation and Development

• Create and maintain detailed resource allocation plans to ensure optimal use of personnel, equipment, and materials.
• Collaborate with HR to identify, recruit, and onboard Project Engineers, Designers, and Drafters based on project needs.
• Design and execute training initiatives to ensure team members have the skills and knowledge required for their roles.
• Implement talent retention strategies, including mentorship programs, career advancement opportunities, and recognition efforts.
• Conduct performance appraisals, providing constructive feedback and setting goals to encourage continuous improvement.

Project Planning and Execution

• Strategic Planning: Develop detailed project plans with work breakdown structures (WBS), schedules, and cost estimates to guide execution.
• Safety and Quality Management: Ensure compliance with safety standards and quality requirements through regular audits and inspections.
• Procurement Oversight: Manage procurement processes, including vendor negotiations, contract management, and ensuring timely delivery of materials and services.
• Construction Supervision: Oversee on-site activities to ensure adherence to design specifications, timelines, and safety protocols.
• Contract and Cost Management: Ensure compliance with contractual terms, manage scope changes, control budgets, and minimize unnecessary expenses.
• Risk and Issue Management: Identify potential risks, conduct assessments, and implement contingency plans to mitigate issues.
• Ensure project objectives are achieved, including timely completion, budget adherence, and client satisfaction.

Stakeholder Communication and Collaboration

• Foster effective communication within the project team, ensuring transparency about progress, changes, and key decisions.
• Serve as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring satisfaction throughout the project lifecycle.
• Collaborate with stakeholders such as clients, consultants, subcontractors, and external partners to ensure smooth project execution.
• Maintain accurate and comprehensive project documentation, including meeting minutes, progress reports, and correspondence.

Additional Contributions

• Undertake additional responsibilities assigned by the Project Director or Managing Director, including special initiatives and cross-project support.
• Drive continuous improvement by identifying inefficiencies in project processes and implementing best practices.
• Mentor junior team members, fostering their professional development and growth within the organization.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Job Description:

1. Lead the team in designing, simulating, and documenting analog circuits and chip designs.

2. Oversee and optimize layout design and routing to enhance efficiency and quality.

3. Support product testing, debugging, and application development.

4. Mentor junior analog designers and prepare comprehensive design documentation.

Job Requirements:

1. Master’s degree or higher in Microelectronics or Electronic Engineering with over 10 years of relevant experience.

2. Expertise in designing analog mixed-signal circuit blocks, including bandgap references, bias circuits, LDO regulators, amplifiers, comparators, switched capacitor circuits, ADCs, DACs, oscillators, filters, Tx/Rx equalizers, and circuits like de-emphasis, CTLE, DFE, and CDR architecture, as well as high-speed digital components (serializers, deserializers, counters, dividers, etc.).

3. Proficiency in high-speed interface protocols such as PCIe, USB, SATA, DDR, and LPDDR.

4. Advanced knowledge of analog mixed-signal design, with experience in high-speed serial and parallel circuits using cutting-edge processes (e.g., 3nm, FinFET, SOI, bulk CMOS).

5. Extensive hands-on experience with design tools and static timing analysis tools (e.g., Nanotime).

6. Strong problem-solving skills and a proven ability to deliver results within tight timelines.

Interested candidate may send your resume to [email protected]

Responsibilities:

• Responsible for the sales of Unified Communications (UC), Multimedia and Information Technology (IT) Solutions.
• Execution of business strategies and account planning for target sector.
• Build, manage and farm sales pipeline through cold calls, from existing customer base and internal sales leads.
• Manage end user relationships and develop solutions based on clients’ organizational requirements to strategically map a futureproofing solution to penetrate, win and protect customer accounts.
• Work closely with internal and external consultants to develop proposals based on clients’ requirements.
• Able to communicate with confidence, together with prompt and professional pre and post sales services in exceeding customer’s satisfactions.

Requirements:

• Diploma/Degree in Engineering/Business/IT
• Enterprising individuals, who are self-driven with excellent sales tactics and strategies to ensure sales growth.
• Preferably with 2 years of B2B sales experience and/or solution sales in UC or IT industry, with proven sales track record.
• Product training will be provided.

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

EA License | 18C9251 WGT Group

Registration No | R1988835 Tan Choon Hau

• Well established brand company, strong network
• Direct assess to leadership in a lean team setup

About Our Client

Our client, a well-established brand Singapore-based company, specialised in interior designs. With a strong network of clients, they have successfully delivered high-profile residential and commercial projects across Asia.

Job Description

Accounting Responsibilities:

• Oversee the full set of accounts, including General Ledger (GL), Accounts Receivable (AR), and Accounts Payable (AP).
• Manage accounts payable and receivable duties, such as preparing invoices, issuing payments, filing, and bookkeeping.
• Track and manage cash flow, handle bank reconciliations, and conduct general record-keeping.
• Prepare annual documents for IRAS filing in collaboration with an external accountant.
• Compile monthly, quarterly, and annual management reports for Directors and Shareholders.
• Prepare financial statement forecasts, cash budgets, and submit GST reports.
• Ensure corporate compliance with relevant laws and regulations.

HR & Admin Responsibilities:

• Support management team in preparation of Payroll
• Responsible for the oversight of onboarding/resignation management of employees and facilitation of office related affairs such as application of pass, employee's claims, compliance checks
• Carry out and assume any other duties or responsibilities

The Successful Applicant

• College or Professional Certificate/Diploma/Graduate Diploma in Accountancy/Finance or related field
• Minimum 4 years of relevant experience in managing full-sets of accounts, administrative matters.
• Independent and reliable, with a high sense of integrity and work ethics
• Comfortable working in a lean team with good organizational skills
• Good communication skills, proactive and ability to multitask

What's on Offer

This is a permanent role with an esteemed company in the creative designs industry. Enjoy work stability in a culture that values trust, autonomy, and collaboration, where your independence and contributions are genuinely recognized.

Contact

Swee Kee Chu (Lic No: R21103443/ EA no: 18C9065)

Quote job ref

JN-112024-6583023

Phone number

+65 6416 9889

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Summary:

• We are seeking a skilled and experienced HR pratitioner to support Business units in all HR related matters and services. The ideal candidate will have at least 5 years of good relevant experience in human resources management, preferably within the construction or manufacturing sector.

Responsibilities:

• Manage the recruitment and selection process
• Oversee employee relations and engagement
• Manage Development and implementation of training programs to enhance employee skills and performance.
• Ensure compliance with labor laws and regulations.
• Processing of payroll accurately
• Manage and maintain employee records and HR systems.
• Provide guidance and support to employees on HR-related issues.
• Conduct performance evaluations and provide feedback to employees.
• Handle employee benefits administration and ensure employee satisfaction.
• Administer Government survey
• Responsible for Workpass application of selected Business units

Requirements:

• Degree in Human Resources or related field.
• Proven work experience as a Senior HR Executive in the Construction / Manufacturing industry.
• In-depth knowledge of HR best practices and labor laws.
• Strong communication and interpersonal skills.
• Good leadership and project management skills.
• Ability to handle confidential information
• Excellent organizational and time management skills.
• Proficiency in setting up / using HRIS and MS Office.
• More experienced candidate can be considered for a more senior role.

** Working Location:

• 10 Punggol Barat Lane Singapore 797357 ( Company Bus pickup to / from office at Woodlands MRT )

Job Summary:

• Changi
• Variable Bonuses
• Monday - Friday, 9am - 6pm
• Basic up to $10,000
• Transport Allowance $1,100
• Mobile Reimbursement: $150
• MNC

Job Responsibilities:

• Develop and implement sales development strategy considering company capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between company and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager/ management

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

• Delivering the agreed-upon Gross Margins for the business while maintaining high levels of staff commitment and satisfaction and customer satisfaction and retention in complete accordance with the Group's IMS is the main goal of this position.
• In close collaboration and communication with the Board of Directors and the Senior Management team, other goals include corporate governance, business expansion and enhancement, and tactical management of the Group's operations with the aim of realising the Group Vision.
• Client, guaranteeing ongoing contentment, retention, and expansion.
• Revenue, as stated in the Board of Directors-approved financial estimates.
• People, making sure that the team or teams are highly skilled and motivated to provide results that will help the group realise its vision.
• Procedure, always according to group policy and procedure without exception.
• As shown in the financial estimates above, expenses are within budget.

Qualifications:

• Education: Marine/Maritime background as a sales and marketing executive
• At least seven years of experience working for a reputable maritime services company
• Should possess a background in the maritime business and be known as a visionary in the field.
• Dedicated, focused, and ambitious to innovate within a typical maritime business.
• They ought to be able to view the company as a whole and make equal contributions to the group and the business.
• Good communication skills and the ability to manage and lead others are essential.

Job Summary

The Sales Business Risk Manager directs and oversees front to back risks for the Sales Processes within Transaction Banking (TB) Sales. Manage all TB Sales risk universe; not limiting to Cash Sales risks; Cash Mis-selling & Cash Pricing and Trade Sales Risks; Conflicts of interest, Misuse of Sensitive or MNPI, Trade Mis-selling, Trade Pricing and Client Pricing Communications.
Reporting to the Head of Sales Performance Management (SPM), this role manages all Sales related risks globally. The incumbent will focus on the end-to-end Cash and Trade Sales processes risk controls, reporting, governance and supervision. The primary requirements of the role will be to:

• Act as the voice, eyes and ears of the Global Heads of TB Corporate and FI Sales, for all matters related to Risk for Cash and Trade Sales processes.
• Co-ordinate and effectively communicate the implementation of new developments, regulatory initiatives and policy roll outs to impacted Sales teams and Sales processes globally.
• Effectively manage the entire Risk Management agenda for TB Sales globally, along with ensuring targeted Front to Back peer reviews, and the proactive peer review and audit findings
• Coordinate with key stakeholders centrally, regionally and in countries to increase transparency and share key learnings and best practice. Represent TB Corporate and FI Sales in relevant risk forums and discussions.
• Ensure risks in country/region addendums and assessed, escalated, remediated and accepted at appropriate levels.
• Ensure all non-standard activities, dispensations and deviations to standards are risk assessed before they are taken on board.
• Ensure root cause reviews are completed for risk events as per policy timelines and are of superior quality. Actions are tracked and taken to closure. Monitoring shared in TB Sales management global and/or regional forums.
• Drive and manage / participate in the Transaction Banking Global Risk Forum. Provide strategic advice to the forums, committees and respective chairperson to reflect accurate view of market and current position. Ensure absolute adherence to country/region BAU and deadlines, and effective business escalation from risk forums to Group refinement committees.
• Develop control enhancements to ensure that any known risks are controlled within acceptable boundaries and consistent standards. Ensure comprehensive business plans and risk mitigating measures are implemented in country/region, which are cost-effective and scalable.
• Comply with, and cascade, implementation and oversight of TB’s Conduct and Supervision agendas amongst Sales teams globally, ensuring timely and effective delivery against both in line with TB and Sales Scorecard targets towards an enhanced culture of good Conduct
• Oversee the effective design and execution of controls within the country/region, including identification of gaps and remediation of issues, elevating residual risk where appropriate
• Work with SPM team members and TB Risk teams to drive hubbing of control checks where feasible, ensuring continued country oversight and ownership of hubbed checks and processes
• Ensure full focus within Sales teams globally towards compliance with requirements under the Information and Cyber Security Risk Type Framework, in line with Group standards, escalating issues to Group Corporate and FI Sales, where required
• Own the end-to-end implementation of the operational risk framework, standards and policies for the Sales processes globally.

Responsibilities

• Responsible for ensuring that there is a framework in place for the timely identification, assessment, mitigation, reporting and escalation of Risk exposures for TB Sales globally. Assist in the identification and escalation of thematic and horizon risks and the implementation of appropriate controls to mitigate those risks. Be the ‘go-to’ person for the business with regards to the escalation of all operational risk-related incidents/queries/events that arise within the country/region.
• Support TB Sales Heads within the country/region in developing high levels of front to back risk awareness and ownership across the business. Provide structured guidance towards improving MCA ratings in the country/region and drive first line ownership of risk.
• Identify opportunities to improve the effectiveness of the Sales Processes Risk function within the country/region, including the proactive management of control-check hubbing, and driving the ongoing ORF rollouts and the rationalization of existing checks for Sales automation. Additionally, drive and support best practice and create efficiencies, including in the areas of EORP logging, data accuracy, standardisation and reduction of TB Group Management Forum packs, issue identification, etc
• Ensure implementation of, and timely delivery against, TB’s ongoing Conduct Plan within TB Sales, working with local/regional business and CFCC and with the Group Cash and Trade Product and TB Risk Heads to ensure alignment and best practice sharing with other businesses.
• Manage the front to back peer review process and prioritization for Sales in country/region. Ensure and conduct the appropriate level of peer review, audit and risk event ripples in country/region to support development of best practice awareness, including, where appropriate to TB teams outside of Sales via the Head of SPM.
• Engage effectively with Group TB OR, Compliance, FCC, and Business and TB Sales Heads to share and drive strategic and governance insights related to risk management. Be the local owner of risk, conduct and supervision communications for TB Sales.
• For Non-hubbed markets: Be Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards and facilitating the monitoring/collection of any Key Risk Indicators (KRIs). With the process owner ensure sign off on all new and amendments to existing CST’s and that same are tabled at TB Corporate and FI Sales Management and other governance forums. For Hubbed markets, ensure timely execution of CSTs and other control monitors, assess the CST results through constant engagement with GBS team.
• Conduct regular dialogue with TB’s audit teams to better understand their focus and view of risk issues relevant to Sales. Work with country/region Risk teams and Corporate and FI Sales Heads to avoid audit fails and improve results.
• Provide inputs to the Global Head of TB Corporate and FI Sales, Head of SPM and refinement forums, QPR’s (if applicable) related to risk in the country/region, escalating issues, concerns or events as appropriate. Leverage NFRCs and other relevant risk committees to reinforce risk issues and awareness as relates to Sales in the country/region.
• Own the rollout of relevant Group policies across Sales in the country/region. Interact with policy and process owners, as well as relevant business Risk Head(s) to ensure that what is finally agreed is fit for purpose, and practical to implement.
• Oversee the management of Risk Events in the country, driving the right level of awareness, clarity and transparency with regards to the creation of Risk Events on EORP and the production of Risk root Cause Reports for the country. Tightly govern delivery of all remedial actions to plan
• Within the team/s, challenge processes, procedures and policy where there is a more effective way of doing things.
• Ensure timely closure of action items and early warnings to manage delays.
• Ensure Third Party risks are managed for Cash and Trade Sales Processes.

Loss reporting and investigation

• Support TB Corporate and FI Sales Heads in minimizing operational risks and losses and ensure material operational losses are investigated to prevent recurrence as per group policy.
• Responsible for recording operational errors that occur within business that result in financial losses, gains, near misses, reputational damage or danger to people or our reputation. Ensure that significant operational losses are escalated with appropriate root cause analysis completed.

People and Talent:

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for the TB Sales teams and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
• Employ, engage and retain high quality people such that the team is skilled and experienced to deliver its obligations. Ensure succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those objectives and responsibilities.
• Review Corporate and FI Sales team structure and capacity plans from a risk angle, in accordance with change in business structure and demand.

Regulatory & Business conduct:

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
• Proactive in seeking regular assurance that the Country and Regional R&C teams are performing to an acceptable risk and control standard as per the defined Enterprise Risk Management Framework.
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Key Stakeholders

• Global Heads of TB Corporate and FI Sales
• Regional/Country Corporate and FI Sales Heads
• Cluster/Country TB Heads
• Group, Cash and Trade COO
• TB R&C Head

Our Ideal Candidate

• 8 years of relevant work experience in a sales / risk role, preferably in financial services sector
• Proactive and positive with the ability to make good / sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Interpersonal skills in networking, influencing and decision taking

Contributes to:

• Effective governance
• Risk escalation and awareness
• Effective Quality
• Effective Training
• Effective Communication

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Manage projects and supervise site coordination
• Support Sales Designers on interior design scope of work
• Support Design team with space planning and concept development
• Provide macro strategic overview on managing projects

Requirements:

• Min 2-3 years of interior design experience, inclusive of site management experience in residential projects
• Engineering education
• Possess own vehicle/transport is an added advantage

Senior Project Manager (Construction)

• Construction Industry
• Basic $7,500 - $10,000 (commensurate with experience)
• PB
• 5.5 Days; Timing will be dscussed during the interview
• Location: Singapore River, Central Region

Job Responsibilities:

• Report and assist Project Director (PD) on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals
• Leading and mentoring a project team by setting guidelines and/or procedures, providing advice and supervision when necessary
• Responsible for overall Project Management activities inclusive of overall planning and coordination of project from award of project, design, construction to completion within established budget, schedule and quality standards
• Assist PD in collations of project progress reports e.g. Monthly Report, VO Management, EOT Assessment, Project Progress Updates, etc
• Monitor project development schedule and manage the day-to-day operations of a program, project or function, including developing short and long-range goals, objectives and budgets, coordinating activities with other Contractors
• Conduct technical reviews to ensure compliance with Contractual requirements and target completion date is met
• Liaise with Client’s Representatives, Consultants and/or Contractors engaged on the project and attend regular meetings so as to ensure the progress is on schedule
• Supervise and monitoring the site labor force and monitor the work of Subcontractors including resolve any unexpected construction difficulties and other problems that may arise
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time and identify high risks safety hazard activities before construction and approval of Method Statements - Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit
• Under the WSH Act, employees have a duty to keep their workplace and colleagues safe:(a)Cooperate with employers and follow safety and health procedure; (b)Report unsafe acts and incidents; (c) Do not tamper with safety devices or perform wilful or reckless acts
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit

Job Requirements:

• Degree recognised by Singapore Professional Engineers Board (PEB) in Civil Engineering or equivalent 10 years and more of working experience in the construction industry
• Experience in LTA/Roadworks/MRT/Viaducts projects.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

Cleaning Operations Manager (Commercial and Environmental)

Job Summary:

The Operations Manager (Commercial and Environmental) is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he or she will strategize and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He or She will also mentor the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He or She is expected to be at our project sites and build relationships with our clients and work closely with the Commercial and Environmental - Operations Executive as part of his role.

This requires him or her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Job Responsibilities:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

- Oversee the conduct and review of contingency plans

- Endorse emergency and crisis management response plans, processes and procedures

- Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

- Ensure cleaning teams adhere to safety measures to during cleaning operation

- Assist in budget planning for cleaning operations

- Review daily cleaning job reports for submission to management

- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

- Covering of manpower if needed (requires you to do hands-on cleaning)

- Recruiting of manpower for projects

- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites

- Identify and recommend suitable equipment and/or technologies to improve cleaning operations

- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirements:

- At least 7 year(s) of working experience in the related field is required for this position.

- Preferably Managers specializing in Commercial and Environmental or Facilities Management

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Roles and Responsibilities

• Engage and prospect new offshore clients in regions such as SEA, North Asia & South Asia.
• Understand the financial needs of clients and provide them holistic recommendations & solutions.
• Consistently update clients on the latest market trends and information regarding their insurance & investment portfolio
• Work closely with internal stakeholders (investment specialist, banca specialist etc) to curate personalised solutions for clients.
• Uphold the bank’s customer service standards and comply with all compliance and regulation standards.

Skill and Requirements

• Minimum Diploma required
• Minimum 5 years of wealth management experience
• Strong sales track record
• Strong understanding of cross border regulations
• Strong understanding of financial markets & market trends
• Strong communication & interpersonal skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Claudia

EA Licence No: 11C5502

EAP Registration No: R2199597

*Seeking for an Assistant Relationship Manager with minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector*

THE COMPANY

Renowned for their solid brand and bank’s culture, the company is well-received and accepted by their employees. The bank is currently seeking for an Assistant RM to be part of their team.

JOB RESPONSIBILITIES

• Assist the Corporate Banker's coverage and managing of the clients
• Conduct credit analysis, write credit papers and reports
• Perform credit reviews for the bank’s client
• Liaise with customers on any queries
• Monitor the bank’s loan portfolio
• Assist in the funding operations
• Ensure proper KYC and documentation
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Business Major in Finance/Economics/Commerce/Accountancy or ACCA or any other relevant education
• Minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector
• Highly analytical, focused, has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

We are seeking a dynamic IT Project Manager/Business Analyst to lead the development and deployment of a new healthcare IT product. The ideal candidate will have a blend of technical expertise, project management capabilities, and a knack for stakeholder engagement. This role requires a hands-on approach to managing the project lifecycle, ensuring seamless collaboration between technical and business teams while contributing to coding and development tasks.

Key Responsibilities

Requirements Gathering & Analysis:

• Collaborate with stakeholders to define and document detailed business and technical requirements for the new product.
• Translate business requirements into technical for the development team
• Identify risks and technical challenges at the requirements stage to plan mitigation
• Estimate effort and plan timeline for delivery to propose to the program director

Stakeholder Management:

• Act as the primary point of contact between technical teams and business stakeholders, ensuring alignment of technical deliverables with business objectives.

Development & Coding:

• Contribute technical expertise, particularly in coding with Python and object-oriented programming languages such as Java.
• Leverage full stack development skills to support technical teams during critical project phases.

UI/UX Contribution:

• Provide input into user interface design to ensure it meets user needs and aligns with the product's functionality.

Quality Assurance:

• Lead quality assurance processes, including test case development, to ensure a high-quality product launch.

Problem Solving:

• Tackle project challenges proactively by identifying root causes and delivering practical solutions under tight deadlines.

Communication & Collaboration:

• Clearly articulate complex technical concepts to non-technical stakeholders and present updates to diverse audiences.
• Work closely with cross-functional and geographically distributed teams to achieve project objectives.

Your Profile

Experience:

• At least 3 years managing large-scale IT projects, preferably involving new product development and deployment.

Technical Skills:

• Proficiency in Python and object-oriented programming (e.g., Java).
• Experience in full stack development.
• Familiarity with UI/UX design principles.
• Solid understanding of quality assurance processes.
• Agile development experience.

Soft Skills:

• Strong problem-solving and critical-thinking abilities.
• Ability to convey technical concepts to non-technical audiences.
• Excellent communication, presentation, and interpersonal skills.
• High tolerance for stress and adaptability to dynamic environments.

Preferred Attributes:

• Independent and proactive problem solver.
• Highly organized with exceptional prioritization skills.
• Experience working within cross-functional and distributed teams.

Job Description

• Industry/ Organization Type: Wholesaler & Manufacturer/ AV Equipment
• Position Title: Project Manager (Audio Visual)
• Working Location: Kallang
• Working Hours: 5 Days (Mon – Fri, 9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead, mentor, and manage cross-functional internal teams, including, AV Designers, Drafters, Engineers, Site Engineers, and Safety Officers.
• Collaborate closely with external stakeholders such as Consultants, Main Contractors, Subcontractors, Manufacturers, and Suppliers to ensure the seamless execution and timely delivery of projects.
• Study and analyze schematic designs and construction drawings to create accurate AV construction drawings.
• Oversee project schedules, budgets, and change orders, and manage the Bill of Material (BOM).
• Maintain good relationships with clients, ensuring their expectations are managed.
• Ensure compliance with all relevant regulations, standards, and safety protocols throughout the project lifecycle.
• Plan, manage, and allocate necessary resources to ensure project timelines and goals are met.

APPLY NOW!!!

• Minimum Diploma in any discipline.
• At least 3 years of proven experience in project management for construction sites or A&A works (preferably in M&E or ELV solutions such as CCTV or structured cabling).
• Ability to interpret construction drawings and AV schematics drawing.
• Excellent communication and team management skills.
• With experience in interpreting BIM modelling and/ or with technical knowledge in Audio Visual Products is a plus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70212 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• MNC
• Permanent Position
• Proven experience in payroll
• Strong knowledge of payroll principles, taxation, and labor laws in Singapore

Our client, a leading quality food provider and wholesale, is looking for suitable talents to join their growing business as Assistant HR Manager.

RESPONSIBILITIES:

1. Payroll Management:

• Manage end-to-end payroll processing, ensuring timely and accurate salary proration, CPF submissions, and statutory payments.
• Ensure accurate bank details and timely submission of bank files; provide payroll GL to finance for reconciliation, file IR21 for foreign resignees and annual IR8A.
• Prepare payroll-related reports for management, government agencies, and auditors.
• Assist in payroll system upgrades and maintain the confidentiality of payroll data.

2. Talent Acquisition & Training:

• Manage full-cycle talent acquisition, including job postings, resume screening, interviews arrangement, reference checks, and onboarding/offboarding.
• Draft and update job descriptions.
• Assist in talent retention strategies.
• Handle work pass applications & renewals and ensure compliance with local regulations.
• Maintain applicant tracking system.
• Implement and execute training plans and conduct trainings as well as post-training evaluations.
• Assist in organizing and coordinating training programs, workshops, and seminars.

3. HR Operations:

• Administer employee lifecycle events (contract renewals, internal transfers, probation, promotions, etc.) and maintain accurate employee records.
• Coordinate onboarding, benefits management (insurance, leaves, claims), and support HR policy implementation.
• Conduct employee engagement initiatives and manage surveys.

4. Administration:

• Support the organization of company events (festivals, anniversaries, team-bonding).
• Assist in preparing reports, presentations, and other administrative tasks.

REQUIREMENTS:

• Diploma in HR/Business Management or equivalent.
• Minimum 3-4 years of experience in payroll processing and HR administration/HR operations.
• Minimum 1-2 years of experience leading a small team.
• Proficient in Infotech payroll software, Microsoft Excel, and related tools.
• Strong knowledge of payroll principles, taxation, and labor laws in Singapore.
• Excellent communication, organizational, and time management skills, with the ability to handle confidential information with discretion.

OTHER INFORMATION:

• Location: North
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• MNC
• Central
• Permanent Position

Our client, a leading maritime shipping MNC, is looking for suitable talents to join their growing business as Assistant Manager, Terminal Procurement & Strategy.

RESPONSIBILITIES:

• Develop terminal procurement strategy for the assigned Area/s in collaboration with the Area/s and procurement strategy through establishing long term partnership with key vendors at strategic locations for long term value creation, securing capacity and performance based collaboration
• Develop negotiation plans, strategies, securing competitive costs and executing contracts negotiations in collaboration with internal teams
• Support implementation of Global sustainability initiatives and drive with vendors
• Ensure accurate and transparent cost accounting and forecast
• Support cost savings and process improvement efforts
• Initiate feasibility studies for investments or long-term partnerships with operators and develop business plan and financial models for investment/divestment projects
• Review current portfolio of terminals to determine consolidation and/or divestment opportunities
• Drive the end-to-end deal execution process (financial modelling, risk assessments, valuation, due diligence, structuring and closing)
• Prepare expression of interest and bid documents where appropriate
• Act as PMO, lead and coordinate in discussions involving teams from regional organization, corporate shared services (Legal, Finance, Tax, etc.) and external consultants
• Draft and review documents such as joint venture agreements, shareholders agreements service agreements and others
• Perform due diligence to confirm validity of information obtained from potential partners or acquisition targets

REQUIREMENTS:

• Bachelor Degree in Finance, Mathematics, Engineering or related disciplines
• Minimum 4 to 6 years of experience in the Investments Analysis, Financial Statements within Shipping/Logistics industry
• Basic knowledge of financial statement analysis, structure of contracts
• Basic experience in finance modelling with strong analytical skills
• Experience in shipping or logistics Business Process Management and/or IT-related departments would be preferred

OTHER INFORMATION:

• Location: Central
• Working hours: 5 days work week
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Responsibilities:

• Brand Ecosystem Development
• Stakeholder Engagement
• Drive Brand Awareness and Market Share
• Internal Communications and Culture
• Crisis and Reputation Management
• Content Creation and Digital Strategy
• Event Management and Public Relations
• Team Leadership and Development

Requirements:

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
• 8-10 years of experience in corporate communications, with at least 3 years in a leadership role, preferably in healthcare, education, or non-profit sectors.
• Proven ability to develop and execute large-scale communication and brand strategies.
• Strong media relations and crisis communication experience.
• Exceptional verbal and written communication skills, with a talent for creating compelling narratives and campaigns.
• Strategic thinking with a keen understanding of the healthcare landscape and patient engagement.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Bridgepoint Health is a new, ambitious group of GP practices - family clinics - focusing on preventive and whole-of-person primary healthcare.

We reckon that GPs in Singapore don’t get the support they need for the frontline they hold against chronic and age-related diseases.

As admin and technical challenges build, the actual practice of medicine - taking time to communicate and journey with the patient – becomes even more difficult.

This changes with us.

About the job

We are looking for a Facilities Manager to join us to support our GPs and clinic staff on the frontlines across our 16 clinics and counting.

This is a full-time onsite role. If you’re a dynamic individual with a can-do attitude and a service-oriented mindset, we want you!

You will be responsible for facilities management of our clinics and our corporate offices.

The role

Manage and plan maintenance services, schedules, and improvement works for smooth operations of clinics and offices

Track and monitor maintenance programs and schedules

Ensure all systems (fire safety, M&E, etc.) within clinics and offices run smoothly and safely

Ensure external contractors/vendors comply with ISO standards and regulations and safety guidelines

Coordinate and direct all administration of M&E works

Monitor building systems breakdown, defects, and shutdowns

Conduct inspections to ensure that properties are well maintained

Prepare monthly reports to management

Any other facilities management duties assigned

The person

Minimum 4 years of relevant experience in related Facility Management or similar

Diploma or Degree in Facilities Management / Engineering / Building / Real Estate or equivalent

Proficient in Microsoft Office and computer skills

Must possess personal vehicle to facilitate operation needs

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Responsibilities:

• Pre-sales support including a full range of company products, network technical solutions, highlights proposals, etc
• Develop business opportunities with clients
• Promote solutions and deliver formal technical proposals/presentations to clients
• Responsible for product solution designing and ensuring the solution is competitive
• Identify clients' requirements and coordinate with the sales team to ensure that the clients' requirements are able to meet
• To understand the client's business and technical requirements
• To handle clients' inquiries and technical-related issues
• Conduct product training for clients

Job Requirements:

• Experienced in networking products
• At least 1 year of work experience in networking
• Capability to communicate with and influence customers including technical alignment, communication, clarification, and negotiation with customers
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshooting technical issues.
• Possess CCNA/CCNP and other networking certificates would be an added advantage

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

• Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.
• Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
• Assist with third party vendor induction and support in managing the performance of third party vendors
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
• Ensure ‘one team approach’ and quality service through daily communication and coordination.
• Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future strength.
• Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Responsible for IHG Rewards Club enrolment and recognition.
• Assist guest services agents in all Reception tasks.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Medical & Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.