Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.

Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.

Additional job description

The YouTube Business Central Strategy and Operations Team is responsible for leading global, cross-functional, strategic initiatives to drive the growth and health of the YouTube creator and partner ecosystem. The core capabilities of the team include strategic planning and business operations, incentives design and operations, and business strategy and operations for three regions: Americas, EMEA, and APAC.

In this role, you will be a key partner to YouTube APAC Partnerships teams and leadership, helping them to bring our products to market, and be an advocate for creators and publishers helping to bring their feedback to product teams to ensure it meets the needs of all of our creators and partners.

Qualifications

Job responsibilities

• Identify problems and issues across the organization and define/lead programs and processes to solve them.
• Influence team members and executive management to act and drive projects to completion.
• Establish and lead operating processes and tools for effectively managing the organization and achieving goals.
• Own the product go-to-market strategy in APAC for key verticals/products. Work seamlessly with Global Product Activation team and the APAC YouTube Partnerships team to drive business outcomes and product adoption goals, while also leading cross­-functional projects working with broad stakeholder set.
• Synthesize and prioritize regional product feedback and make recommendations on product roadmap to global. Collaborate with global product, regional, and country teams on pilots, program assessments, and cross-functional engagements to drive market growth and support business plan.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, product management and strategy, or analytics in a technology company.
• Experience working with and analyzing data.

Preferred qualifications

• Experience managing multiple projects.
• Experience working with product and engineering teams.
• Experience with R, SQL, spreadsheets, or similar analytics tools.
• Knowledge of YouTube large partners or MediaCo/Music operations as well as the customer and competitive contexts in which they operate.
• Excellent written and verbal communications skills, with the ability to structure a compelling storyline and build presentation decks/documents to support their position.

Responsibilities:

• Collaborate with project managers to develop execution plans, track project progress, and resolve issues.
• Support communication with clients to advance project progress.
• Collect, organize, and publish project data and analysis reports.
• Organize and participate in project meetings, compiling meeting records and following up on tasks.
• Assist in team building, client reception, and administrative tasks.

Qualifications:

• Bachelor's degree or higher in English, Computer Science, Software Engineering, Electronic Engineering, or Telecommunication Engineering.
• Familiarity with software development processes and project management systems.
• Proactive, responsible, and able to work independently and in teams.
• Excellent communication skills and proficiency in office software.
• Strong written and verbal communication skills in Japanese and English or Strong written and verbal communication skills in Japanese and Chinese.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• Coordinates the University's efforts to analyze, develop, implement and maintain the campus space and master planning for NUS campuses.
• Reviews campus demand and supply and manages campus planning and space program of projects, working with internal stakeholders and project managers, carrying out feasibility study and make recommendations on a wide variety of campus planning issues that include cadastral boundaries, sites, connectivity and other related infrastructure components.
• Conduct Space Review and Audits, reviewing space use occupancy process through use of technology and managing users expectations.
• Establishes and implements effective unit operating policies, systems, and procedures that are consistent with overall organizational goals, objectives, policies and operating standards.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• Tertiary qualification in related building, business and policy making disciplines.
• Minimum 5 years experience in Architecture / Design / Real Estate/ urban planning/ Engineering and relevant experience in the Institute of Higher Learning (IHL) with strong analytical capabilities will be of advantage.
• Demonstrated knowledge in the arenas of planning and design, environmental sustainability, site design, architecture, space planning and/or engineering disciplines.
• Good communication skills to communicate effectively with project stakeholders and able to apply critical thinking skills to resolve complex issues.
• A responsible team player, self-motivated and abilities to coordinate multiple priorities/actions holistically to achieve desired results.
• Strong computer skills, to include Microsoft word/excels and power point for presentation and knowledge of software such as AutoCAD/REVIT/GIS including BIM will be preferred.
• Ability to be versatile and agile with a growth mindset.

Position: Assistant Manager (Learning and Development)
Institution: National Healthcare Group
Family Group: Administration

We are seeking an organized and proactive individual for the role of Assistant Manager – Learning & Development (L&D). This position involves managing key talent development initiatives at NHG headquarters, including the Healthcare Management Associate Programme (HMAP), talent development, succession planning, leadership programs, and the Learning Management System (LMS).

Key Responsibilities:

• HMAP Management: Oversee the execution of HMAP, including budgeting, workforce planning, selection, onboarding, engagement sessions, and evaluations.
• Talent Development: Implement talent development frameworks, identify high-potential employees, and collaborate on development plans.
• Leadership Programs: Plan and manage leadership development initiatives, provide consultation, and oversee scholarship nominations.
• LMS Administration: Act as the system SME, ensuring data accuracy and resolving technical issues.
• Learning Partnering: Identify learning needs, conduct orientations, and develop training programs using various methods.

Qualifications:

• Bachelor’s degree in HR, Business Administration, or related field.
• Minimum 5 years of experience in L&D, talent management, or HR with proven program management skills.
• Strong interpersonal, communication, and project management abilities.
• Familiarity with talent development frameworks and LMS platforms; experience with SuccessFactors is a plus.

Personal Attributes:

• Collaborative team player with strong organizational skills.
• Detail-oriented and resourceful, focused on process improvement.
• Innovative thinker with project management competence.

The Role

This position requires a SuccessFactors professional who can design, implement and deploy SuccessFactors human resources solutions for Employee Central, Employee Central Timeoff, Learning Management and Reporting. Knowledge of other modules like Recruiting, Onboarding, Performance & Goals Management, CPI and Concur.

Job Responsibilities

• Project Management: Lead or assist in SAP SuccessFactors implementation projects, managing timelines, budgets, and resources effectively
• Requirements Gathering: Collaborate with HR and business leaders to gather and document HR requirements
• Configuration: Configure and customize SAP SuccessFactors modules to align with client-specific HR processes and policies
• Data Migration: Manage data migration activities, ensuring accurate and secure transfer of HR data into SuccessFactors
• Testing: Develop and execute test plans and scripts, conduct system testing, and support user acceptance testing (UAT)
• Training: Provide training to end-users, HR teams, and administrators on how to effectively use SuccessFactors modules
• Integration: Ensure successful integration of SuccessFactors with other HR systems, such as payroll and timekeeping systems
• Support: Offer post-implementation support, troubleshoot and resolve system issues, and assist with system upgrades and enhancements respecting timelines/SLA.
• Documentation: Create and maintain project documentation, including configuration guides and user manuals
• Best Practices: Stay up-to-date with SAP SuccessFactors updates and best practices, advising clients on industry trends and how to leverage new features

Job Requirements

• Degree in Information Technology or its equivalent.
• At least 8 years of relevant experiences with 2 SuccessFactors SDLC implementations.
• Strong understanding of SAP SuccessFactors system configuration, HR processes/workflow, local/global statutory reporting and audit requirements.
• Highly self-motivated and able to handle multiple priorities/projects
• Strong verbal and written communication skills.
• Chinese language is required to engage China stakeholder teams.
• Responsible and organized individual with the ability to work independently in a fast-paced environment.
• Candidates with regional project management will have an added advantage.

Job description

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Additional job description

This role leads the development of cutting-edge AI products that showcase the best of Google's AI capabilities. You'll collaborate closely with research and engineering teams to transform research breakthroughs into user-friendly features and apply AI to develop commercially viable business solutions. You'll own the entire product lifecycle, from ideation to launch and iteration, while working cross-functionally to bring these groundbreaking AI solutions to market.

Qualifications

Job responsibilities

• Conceptualize, prototype, and define groundbreaking AI product opportunities within dynamic and ambiguous consumer environments, showcasing the forefront of Google's AI capabilities.
• Collaborate closely with DeepMind, Core ML, and other engineering teams to transform research breakthroughs into impactful product features, ensuring smooth integration and market alignment with Google's strategic partners.
• Lead the entire product development process, from ideation and prototyping to launch and ongoing iteration, guaranteeing the timely delivery of exceptional AI features that resonate with users.
• Partner with Product Alliance Managers across various initiatives to cultivate captivating narratives and go-to-market strategies that highlight the distinctive value proposition of Google's cutting-edge AI solutions.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in product management or related technical role.
• 2 years of experience developing or launching products or technologies within AI/ML or a related area.

Preferred qualifications

• 8 years of experience in product management, with experience in developing and launching successful products in the AI/ML or related area.
• Experience working cross-functionally with engineering, UX/UI, legal, marketing and other stakeholders to deliver successful products.
• Experience in building products from the ground up in a fast-paced, entrepreneurial environment.
• Experience in software development or engineering, with a strong understanding of technical concepts and the ability to collaborate with development teams.
• Ability to link Google's latest AI models to practical applications that drive significant growth for Google and our customers.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This is an administrative position in the Research Office. The Research Office supports grant management, research agreement review, the Departmental Ethical Review Committee and other research administrative functions.

Duties & Responsibilities
Working under the direction of the Vice Dean (Research) and the Manager of the Research Office, the Senior Executive/Assistant Manager will be part of the team to support the core duties of the Research Office:

a) Grant Administration
- Advise researchers on grant guidelines and requirements.
- Provide administration support to researchers throughout the entire grant cycle from grant application, grant awarding, budget and expenses tracking, reporting of project status and project closure.
- Be the point of contact between researchers and various administration departments to support the management of research projects.
- Manage grant calls and be the liaison person to the funding agencies.

b) Research Agreement
- Support researchers to draft, review, negotiate and execute research agreements, working closely with researchers, collaborators and internal and external legal offices.

c) Departmental Ethics Review Committee (DERC) Secretariat

- Provide ethics review from reviewing applications, communicating feedback, reviewing amendments to processing review outcomes.
- Organise DERC meetings and keep records of DERC's reviews and outcomes.

d) Research Office
- Organise research seminars and meetings.
- Report research metrics for the School and researchers.

Qualifications

• Applicants are expected to have at least a Bachelor degree from a recognized institution.
• Preferably with at least 2 years of experience in an administrative position within the academic, research or healthcare sector.
• Candidates with experience in research administration, grant management, agreement review, research ethics, research compliance or database management will be at an advantage. Fresh graduates with some research experience may be considered.
• A team player with effective problem-solving skills and excellent communication skills to perform well in a fast-paced environment.
• Able to take initiative to learn on the job and manage various responsibilities.

We are seeking a Business Development Manager to join our growing Biopharmaceuticals CDMO team and support the growth in the advanced therapies space in ASIA. This position will be responsible for working together with the Global Business Development team and regional Head of Region ASIA with a focus on plasmid DNA, mRNA, recombinant proteins, Live Biotherapeutic Products (LBP), and related manufacturing services. This position will greatly increase our prospective business development activities in the ASIAN market (focus on Japan, Korea, Southeast Asia, India, Australia & New Zealand) and contribute to sales and marketing activities to meet Wacker Biotech’s revenue and growth targets.

The successful candidate will help sharpen and further refine the marketing strategy and engage the biotechnology industry to identify new leads.

Job Responsibilities

• Identify new Leads in the pDNA, mRNA, Live Biotherapeutic Products (LBP), and proteins manufacturing space, establish communication, explore their needs, build strong relationships, and successfully win the opportunity
• Participate in the relevant conferences and present WACKER Biotech’s capabilities
• Develop a strong relationship with the lead’s relevant contact person, organize visits to the lead’s facilities or to our facilities, showcasing our capabilities and identifying the leads service requirements
• Ensure the timely preparation of proposals for our CDMO services and efficient conclusion of manufacturing service agreements
• Establish continuous market monitoring, identify trends, and liaise with Operations to develop new solutions

Job Requirements

• Minimum Bachelor of Science in biology, chemistry, biochemistry, microbiology or similar relevant education
• At least 4 years of relevant industry sales/business development experience
• At least 2 years of experience in the field of plasmid DNA, mRNA, Live Biotherapeutic Products (LBP), and proteins manufacturing services or cell and gene therapy at a broad commercial CDMO
• Excellent verbal / written communication and technical presentation skills
• Track record of establishing relationships and creating partnerships with employees across the organization, both on a regional and international level
• Ability to air travel, attend Biotech conferences, and give presentations
• Ability to work independently with limited supervision

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

The Opportunity

This role is responsible for building and delivering our core content for the Group, creating compelling, informative, and engaging narratives to support Toll’s engagement with customers, conversion and revenue through digital and email channels. This includes leading the content writing and managing the teams responsible for creative delivery across design and multimedia.

• Lead, craft and implement a comprehensive content strategy, ensuring a unified brand voice aligned with business goals across various channels including and not limited to marketing campaigns, social media, product, webinars, thought leadership pieces, infographics, customer newsletters, case studies, videos and digital content
• Plan editorial calendar and lead editorial meetings with key stakeholders to ensure consistent push of content across all channels (website, social media, email etc). Develop and execute strategies for distributing content across multiple channels (ex. social media, email, partnerships) and exploring paid distribution opportunities. Oversee the creation, curation and distribution of high-quality content across diverse mediums ensuring all content is well researched and relevant for an impactful storytelling approach that will elevate brand awareness around Toll
• Manage Toll’s social media presence to drive brand and marketing objectives, overseeing scheduling, and utilizing reporting/analytics to continually improve effectiveness. Collaborate with the Head of Marketing to ensure alignment with the overall marketing strategy.. Maintain an organized content management system for easy access and reuse of content assets. Manage content workflows, approvals and publishing processes to streamline production. Review and edit content to ensure it meets quality standards, factually accurate, and adhering to brand voice, guidelines and tonality.
• Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Ensure all content is legally compliant, adhering to copyright laws and industry regulations, email marketing laws and regulations (opt ins, opt outs) following proper protocols for sensitive or regulated content
• Design, write and create engaging email campaigns that are responsive, visually appealing and optimized for different devices with the support of email marketing platforms. Conduct email campaign optimization and develop automated email workflows, using segmentation strategies to nurture prospects, promote cross sells and gain win backs. Manage and segment the email list to ensure targeted communication with specific customer segments. Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Develop and implement an overall email marketing strategy identifying target audiences and segments to create personalized and relevant email content.
• Collaborate with the Toll Design Studio – focusing on content copywriting and design to produce visually appealing and engaging materials. Collaborate with marketing teams to promote content effectively

To Be Successful, You'll need:
• 3+ years previous experience in similar role
• Leading creative team with creating copy for creative campaigns and eDM journeys
• Short-form social and web/digital content and writing for B2B audiences
• Well-developed ability in converting technical and/or complex topics and concepts into plain language
• A reliable, detailed and focused individual who enjoys working and collaborating within a creative team. The ability to manage multiple projects, pressing timelines and some ambiguity with ease
• CMS experience . Experience with basic design tools (e.g. Canva), Salesforce and Marketo an advantage

RESPONSIBILITIES

• Responsible for budgeting, financial planning including cash flow management and analysis of the financial performance of a group of companies
• Prepare and ensure timely and accurate monthly consolidated financial statements and accounts schedules
• Support Investment and Asset Managers in timely reporting to Management and Investors
• Liaise with external and internal auditors, tax agents and lawyers to support audit, tax and other statutory requirements
• Establish collaborative business partnering relationship and lead the team in improving existing policies and processes and transform it through the active adoption of digital tools for better efficiency and costs savings
• Any other duties assigned

REQUIREMENT

• Degree in Accountancy or equivalent professional qualifications
• At least 4 years of experience in handling full set of accounts
• Relevant experiences from the Real Estate and/or Healthcare industry will be preferred
• Experience in handling real estate and property leasing accounts are preferred
• Proficient in MS Office – Word, Excel and Powerpoint
• Ability to multi-task and manage several companies in a fast-paced environment
• Self-motivated, committed and takes initiative on the job
• Strong team player with good communication and interpersonal skills.
• Excellent team player with commitment and drive to succeed in an enterprising and dynamic corporate environment

RESPONSIBILITIES:

• Establish and agree upon a BIM Execution Plan, ensuring on-going compliance and continuous improvement, as well as perform any and other responsibilities or functions as required in the BIM Execution Plan.
• Oversee, coordinate and manage BIM projects.
• Provide internal BIM consultancy for projects.
• Manage processes, implementation, best practices and techniques of BIM and related tools.
• Setup/maintain company BIM Standards, workflows and processes
• Determine the conventions to be followed for reviewing BIM models and associated deliverables.
• Monitor the progress of design to ensure it is according to planned schedule.
• Responsible to participate and support the Company’s SHEQ within their scope of duties.
• Ability to train engineers in Autodesk Revit, Navisworks as well as Bentley software basics.

REQUIREMENTS

• Degree in Civil, Architectural, Structural or its equivalent with minimum 10 yrs relevant experience
• Well-versed in BIM e-submission process, requirements and guidelines, and LTA, PUB and BCA standards
• Trained in BIM Modeling and BIM Management
• Full understanding and competence in 3D modelling in Bentley and Autodesk Civil and Structural softwares and civil structural design, setting up Seed and Shared parameters, as well as experience in Navisworks, Navigator, BIM 360, Solibri.
• Experience in Bentley ProjectWise is of advantage

Social Media Marketing Manager (Agency)

Singapore

Company Description:

Our client is a dynamic and innovative agency specializing in crafting impactful brand stories and driving engagement through compelling content. With a keen focus on strategy, creativity, and real-time trends, we help our clients amplify their voices across social platforms. Our team thrives on turning ideas into buzzworthy campaigns, ensuring every story resonates and captivates the right audience.

Responsibilities

• Research, formulate strategies, develop and execute social media always-on content and social-first campaigns
• Manage various social platforms to identify and leverage trends for maximum brand impact (Meta, LinkedIn, TikTok, XHS, Lemon8)
• Manage, create and publish high quality content
• Liaise with designers and other departments to ensure content achieves desired business and marketing outcomes for our clients
• Analyse stats and create reports
• Stay on top of latest social media practices, trends and tools
• Work closely with clients to achieve content goals
• Manage a budget and run paid ads for social media posts
• Lead team of junior content planners and strategists.

Requirements:

• Keen eye for good design
• Masterful wordsmith
• Exceptional attention to detail
• Degree in Communications, Digital Marketing or Business Management with relevant specialty
• Min. 2-3 year experience in relevant social media or content marketing role
• A proven track record and strong understanding of all social media platforms
• We’d also consider knowledge in Notion, Canva, Adobe Ps and Ai a plus

The Role

This is a role based in the Information Systems (IT) team and you will be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment. Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.

Job Responsibilities

1. System Administration Support:

• Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows.
• Customize the CRM platform by creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.

2. Data Analysis and Reporting:

• Analyze data and create reports to gain insights into team operations and productivity.
• Leverage CRM data to enhance customer engagement and retention.

3. Integration and Collaboration:

• Coordinate and support integrations with third-party applications, including SAP, MRI & other ERP System.
• Collaborate with sales and marketing teams to develop effective CRM strategies.

4. User Experience Enhancement:

• Ensure the CRM platform is tailored to the organization’s needs.
• Focus on streamlining processes and maintaining data integrity.
• Enable teams to work more efficiently by leveraging the CRM system effectively.

5. Project Management:

• Lead CRM-related projects, ensuring timely delivery and adherence to project milestones.
• Define project scope, objectives, and success criteria.
• Coordinate cross-functional teams and manage project resources.

6. Training and Documentation:

• Develop training materials and conduct training sessions for CRM users.
• Create user guides and documentation to assist users in navigating the CRM system effectively.
• Develop other project required documentations.

Job Requirements

• Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology) and project management certification.
• Proven experience in CRM administration and configuration, with 4 - 7 years of relevant experience.
• Complete at least 1-3 end-to-end Full implementation cycle and projects involving over 100 users.
• Excellent and proven interpersonal skills, and strong stakeholder engagement skills with the ability to influence/persuade as well as engender trust and respect.
• Demonstrable experience of applying effective problem identification and problem-solving techniques
• Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Proficiency in Power BI for data visualization and reporting.
• Experience with SAP and other ERP System integration is a plus.
• Experience with development skill is a plus.
• Demonstrable understanding of data platform technology landscape and CRM technologies.
• Excellent communication and collaboration skills.

At Cheil, we are passionate about ideas that move.

We believe that the right idea will move seamlessly across channels: from online to offline, above the line to below the line, in-store to out-of-home. It will move brands, move products, and most importantly, move people. The right idea will move everything forward.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

We are inviting candidates for the position of:

Freelance Senior Account Executive / Account Manager

The Senior Account Executive / Account Manager is experienced in integrated communications, digital and social. He/She will be responsible for managing clients, coordinating internal resources and leading agency to meet clients’ marketing and advertising needs. He/She is responsibility for agency outputs, provides perspective and leadership in the developing the highest quality deliverables.

Responsibilities:

Integrated Campaign Management

· Develops clearly focused creative strategies and creative briefs

· Delivers value adding performance throughout the project

· Collaborative teamwork between Creative, Media and Planning

· Prepares and participates in client presentations

· Provides input for creative strategies/briefs

· Organizes day-to-day smooth operation of project

· Ensures and facilitates effective communication flow throughout project

· Manages production quality, timeline and budget expenses

Client Partnerships and Collaborations

· Liaises and maintains regular contact between client

· Understands clients’ products, services and advertising requirements

· Discuss campaign details with clients and Agency members

· Demonstrates ability to interact with clients

· Organizes and participates in client presentations

· Organically grow the business

Requirements:

· 2 Months Freelance, able to start immediately or asap

· Able to commit to being onsite (Fully onsite role)

· Minimum 3 to 6 years of integrated / digital experience in the advertising industry

· Self-motivated, persistent, hardworking, committed, creative, organizer, team player

· Hold a Polytechnic Diploma/ Bachelor’s degree (or higher)

· Knowledge in digital marketing, advertising and marketing communication

· Knowledge in web analytics, data driven marketing and content marketing will be a plus

· Excellent listening comprehension and strong presentation skills a must

· Effective communication (verbal and written); Good command of the English language.

The Project Manager is responsible in ensuring the project is well planned, on-track, resolves issues across different functions immediately and mitigates any potential risks early to avoid project failure. Leads cross functional teams, works in collaboration and co-ordinates with business users, internal and external teams, and vendors to ensure project is succesfully completed within budget & scope, on time and with quality. He/She provides regular progress update to key stakeholders and management, and escalate issues for resolution in a timely manner. He/She also participates in annual workplanning and manage the estimation of budget for new demands.

He/she possess strong project management and people management skills. He/She is confident to lead the large project or multiple projects, and drives cross functional teams in a structured and methodological manner to meet the business objectives.

Roles & Responsibilities:

Project Management Planning

•Plan and acquire the manpower resources requried for the projects, and manage their allocation and utilisation to meet the project objectives.

•Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority

•Lead and manage the project team, including users, external teams and vendors, in driving the project to meet its objectives, implement in accordance to the agreed scope, budget, timeline and with quality.

•Guide team to set up the project management framework in accordance to the process and procedures under the Quality Management System

•Develop and maintain the Project Management Plan which includes the project scope, project objectives, assumptions, critical success factors, project governance structure, contract/vendor management, high level project schedule, deliverables, budget, risks, communication plan, issue management etc.

•Perform timely update to stakeholders on project progress, issues, risks, resources and budgets.

•Manage project financial health, including budget utilization and cashflow

Project Scope Mgt & Change Control

•Oversee and manage project team to develop the detailed requirements and deliverables as agreed within the scope of the project

•Guide the project team to set up change control procedure and approval board

•Manage and track issues/ arising from scope creep or missing scope

•Implement a change control procedure on requirements and perform impact assessment to budget, resource & schedule when there is change of scope

•Ensure any change in scope is well documented and impact assessment are approved by the user workgroup/project steering committee/project sponsor prior to implementation

Project Time Management

•Guide the project team to develop the detailed project schedule and ensure adequate skilled resources are assigned

•Develop the detailed project activities and schedule, identify dependency and critical path

•Drive and monitor the project activities, schedule and deadlines to ensure timely delivery

•Manage any slippage in project activities & schedule, manage interdependent activities and adjust schedules to ensure the overall project objectives and deadlines can be met

Project Quality & Test Management

•Guide the project team to develop the Quality Assurance framework for the project, including a overall Test Plan

•Plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology

•Ensure all the deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix

•Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual , for examples, the Security and Data Management Policy

•Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences

•Implement a comprehensive testing plan and adopt the best practices for testing referencing the Test Competency Framework

•Oversee and manage the end to end testing process, including any testing deliverables from vendors or internal teams, as well as support users in User Acceptance Testing

Project Risk Management

•Guide the project team to implement the risk management process and issue management process.

•Review and guide the project team in timely risk mitigation and issue resolution

•Identify the risk and evaluate the impact of project risk during project planning stage and put in place a mitigation plan

•Ensure mitigation is in place to contain or minimise the risk impact

•Monitor and manage new risks & issues throughout the project implementation life cycle

•Report any new risk, issues and progress of mitigation/action to the user workgroup/project steering committee/project sponsor

•Escalate new risk & issue , where necessary, for project steering committee/project sponsor for attention and resolution

Project Stakeholder Management

•Guide the project team to set up the project governance structure and escalation mechanism

•Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility

•Implement communication plan to ensure all stakeholders are aligned on project objectives, scope and timeline

•Manage stakeholders' expectation and build a trusted relationship

Tender projects

•Able to support RFQ and RFP till awarding•

•Draft and submit project approval papers for management's approval and write justification

Requirements/ Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• At least 6 - 8 years of experience in project management from end to end process which includes RFP till delivery
• Experience in support on RFP specification, pricing, evaluation etc
• Supported Goverment projects before
• Good in writing approval papers/ justifications
• Able to do data crunching and good in numbers
• Proven experience as a Project Manager in IT infrastructure projects, with a focus on systems and network
• Experience in individual contributor role in current role
• Strong background in technical System engineering / networking / Infrastructure background
• PMP or equivalent project manager certification is a plus
• Strong knowledge of IT infrastructure technologies and networking principles
• Proficiency in project management software and tools
• Excellent communication, leadership and team management skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects concurrently and work effectively under pressure

Tax Manager

The ideal candidate will have a deep understanding of local and international tax laws and regulations, and will be responsible for managing and overseeing all aspects of our Group’s tax compliance and strategy. The Tax Manager will work closely with various departments, including finance, legal, and operations, to ensure that our tax practices are compliant and optimized for our global operations. Key responsibilities include developing and implementing tax strategies, managing tax audits, and ensuring compliance with all local and international tax laws. The successful candidate will have strong analytical skills, excellent attention to detail, and the ability to communicate complex tax concepts to non-tax professionals.

Key Responsibilities:

• Tax Compliance: Oversee the preparation and filing of corporate tax returns, Goods and Services Tax (GST), and other relevant tax submissions in accordance with Singapore tax laws.
• Tax Planning: Develop and implement effective tax strategies to optimize the company’s tax position. Identify and evaluate tax-saving opportunities and provide recommendations to senior management.
• Research and Analysis: Stay updated on local and international tax legislation, regulations, and industry trends. Conduct research on tax-related issues and provide actionable insights to management.
• Audit Support: Coordinate and manage tax audits with the Inland Revenue Authority of Singapore (IRAS) and other relevant authorities. Prepare necessary documentation and responses.
• Cross-Department Collaboration: Work closely with finance, legal, and operational teams to ensure cohesive tax strategies that align with business objectives.
• Reporting: Prepare and present tax-related reports to senior management and stakeholders, highlighting risks, compliance status, and opportunities for tax optimization.
  

Qualifications:

• Bachelor’s degree in accounting, Finance, or a related field.
• Minimum 5 years of experience in tax compliance/advisory, preferably with prior experience as a tax professional in international accounting firms.
• Strong knowledge of Singapore tax laws, including corporate tax, GST, and transfer pricing. Experience with international tax will be considered favourably.

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Send me your resume via WhatsApp ❤ WhatsApp: (https://api.whatsapp.com/send?phone=6592377799) I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564 Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

About the team

The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest.

About the Role

We are seeking a highly motivated and results-oriented Manager, Business Development, to join our Care Experience team in Singapore, reporting to the Head of Care Experience.

In this role, you will play a crucial role in driving the adoption of Doctor Anywhere’s innovative Shield technology and professional assessment solutions among insurance providers offering Integrated Shield Plans (IPs). You will be responsible for managing the full sales cycle, from lead generation to deal closing, building strong relationships with key decision-makers within insurance companies, and positioning Doctor Anywhere as the partner of choice for enhancing their IP offerings. You will also be the account manager for newly acquired clients, liaising with the operations teams to ensure seamless onboarding and manage ad-hoc client queries.

A summary of the key responsibilities are as follows:

● New Business Development: Identify and cultivate relationships with potential insurance clients who can benefit from Doctor Anywhere's Shield Solutions

● Sales: Conduct compelling presentations and demonstrations to showcase the value proposition of Doctor Anywhere’s Shield Solutions

● Market Analysis: Conduct thorough market research to understand competitive offerings, identify industry trends, and anticipate client needs

● Account Management: Managing acquired clients to ensure successful onboarding, payments / collections, and ongoing client satisfaction

● Collaboration: Work cross-functionally with internal stakeholders across product, technology, operations, and marketing to deliver exceptional client experiences

About you

● Bachelor’s degree in Business Administration, Healthcare Management, or a related field

● 6-8 years of proven experience in a business development or sales role within the healthcare or insurance industries, with a strong preference for candidates with knowledge of the Integrated Shield Plan landscape in Singapore

● Demonstrated success in selling technology solutions or services to insurance companies

● A strong understanding of the healthcare ecosystem, claims processes, and the evolving needs of insurers in the digital age

● Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex solutions to diverse audiences

● Strong negotiation, closing, and problem-solving abilities

● Self-motivated, target-driven, and able to work independently as well as part of a team

● A chance to be at the forefront of digital transformation within the insurance industry, driving impactful change

● Able to work in a collaborative and dynamic work environment

Responsibilities

• Proactively identify, evaluate, and expand new franchisee and strategic partnershipopportunities.
• Negotiate business terms with potential franchisees and partners to maximize mutual benefits.
• Manage and optimize partnership relations to ensure alignment with the company's strategic goals.
• Collaborate regularly with internal teams, including marketing, product development, and operations, to support the successful implementation of partnership projects.
• Establish and maintain extensive industry contacts in Singapore and Southeast Asia.
• Prepare and present business development reports to senior management.

Requirements

• Bachelor's degree from an accredited university or college
• Extensive experience in the Food & Beverage (F&B) sector, particularly in franchise management and strategic partnerships.
• Strong commercial acumen to achieve the company’s target.
• Strong business network and connections in Singapore.
• Excellent sales and negotiation skills, capable of strategic dialogues with various partners.
• Prior commercial sales experience in closing large and complex agreements is preferred.
• Ability to thrive in a fast-paced startup culture and work effectively in a multitasking environment.
• Preference for candidates with work experience across multiple Southeast Asian countries.
• Fluent in both English and Chinese to facilitate business communications and documentation.

Johnson & Johnson is currently seeking an APAC Regional Marketing Manager, Wound Closure role base in Singapore (preferred location). This position reports to the APAC Regional Platform Lead Wound Closure.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

KEY JOB RESPONSIBILITIES

Platform responsibility (Core Wound Closure including Plus Sutures & CV)

• Develops tactical and operational Strategic Marketing plans and contributes to cutting-edge research and market analysis.
• Assesses brand awareness and reputation in the community to shape new marketing initiatives for company products and services.
• Collaborate with markets, cross functional teams on strategic plans and industry insight to capitalize on potential opportunities.
• Manage the product lifecycle, pricing and portfolio optimization in the region
• Lead NPI and launch excellence across the core wound closure platform with cross-functional teams, GSM and country marketers
• Undertake market research activities as needed to uncover unmet needs and portfolio gaps
• Collaborate with functions, GSM and country teams to execute on initiatives and drive best practices
• Work with key regional surgical associations to build external leaderships for wound closure
• Support country marketing on technical product inquiries related to respective platforms, providing appropriate product information, including technical data & clinical inputs
• Actively engage with functional partners on forecasting optimize forecasts and supply to meet business objectives

Qualifications - External

Qualifications:

• A minimum of a bachelor’s degree is required. MBA or advanced degree is preferred.
• 5-10 years of overall experience in medical device or healthcare industry
• 3+ years of marketing (product and brand) experience preferred
• 2+ years of sales experience preferred
• Experience in developing and executing marketing strategies is preferred
• Experience with thought leader and faculty development and management and development is preferred.
• Strong communication, collaboration, project management and organizational influence skills are required.
• Good interpersonal skills, with an emphasis on leadership, relationship development, and influence management is preferred.

Other:

• This role may require up to 30% international travel

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Johnson & Johnson is currently seeking a Senior Marketing Manager, APAC Wound Closure role base in Singapore (preferred location). This position reports to the APAC Regional Platform Lead Wound Closure.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

KEY JOB RESPONSIBILITIES

Platform responsibility (Stratafix, TSA and Orthopaedics)

• Develop and execute the regional platform strategy for advanced brands of Stratafix, TSA and Orthopaedic specialty
• Shape market activities to elevate the role of advanced wound closure in focus specialties
• Partner with cross-functional teams to create and deliver related platform initiatives
• Manage the product lifecycle, pricing and portfolio optimization in the region
• Lead NPI and launch excellence across the core wound closure platform with cross-functional teams, GSM and country marketers
• Undertake market research activities as needed to uncover unmet needs and portfolio gaps
• Collaborate with functions, GSM and country teams to execute on initiatives and drive best practices
• Work with key regional surgical associations to build external leaderships for wound closure
• Support country marketing on technical product inquiries related to respective platforms, providing appropriate product information, including technical data & clinical inputs
• Actively engage with functional partners on forecasting optimize forecasts and supply to meet business objectives

Qualifications - External

Qualifications:

• A minimum of a bachelors degree is required. MBA or advanced degree is preferred.
• 10 years of overall experience in medical device or healthcare industry
• 3+ years of marketing (product and brand) experience preferred
• 2+ years of sales experience
• Prior Leadership and people management experience is preferred but not required
• Experience in developing and executing marketing strategies
• Experience with thought leader and faculty development and management and development is preferred.
• Strong communication, collaboration, project management and organizational influence skills are required.
• Good interpersonal skills, with an emphasis on leadership, relationship development, and influence management is preferred.

Other:

• This role may require up to 30% international travel

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

To support AML Projects for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of Detica KYC and system integration with other AML systems
• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan
• Communicate complex technical solution to other GTO teams and business users in layman’s terms
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule
• Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result
• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment
• Manage project change request approval windows and deployment schedule
• Facilitate and provide technical and testing support before and after production deployment
• Liaise with other units across IT and Business in the organization
• Manage external vendors for project delivery within schedule

Key Requirements

• More than 10 years assuming role in technical delivery management – must be technical, not program level management
• At least 10 years of experience / knowledge in Unix Shell Scripting, Oracle, Java
• At least 10 years of experience in system and software design and UI/UX design
• Ability to multitask effectively and handle large amounts of data
• Highly driven, pro-active and a strong team player
• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies
• Experience in NoSQL database or Big Data
• Experience in Control-M, Git, Jenkins, JIRA
• Experience in SharePoint and Confluence

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As a New Business Sales Regional Manager at Google, you'll work with a wide variety of end client advertisers and advertising agencies to deliver the optimal advertising solution for every account. You will lead a team of entrepreneurial and outgoing sales representatives to optimize opportunities.

In this role, you'll lead a team of entrepreneurial Sales Representatives to continually bring in new business growth for Google. You'll be working on the customer acquisition strategy and will work as part of a highly engaged Leadership team to grow and transform the business across the region.

Qualifications

Job responsibilities

• Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of the team.
• Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach the team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
• Lead strategic planning and projects to identify key growth opportunities in the market, including quantitative analysis, industry research and defining go-to-market plans.
• Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in advertising sales, marketing, consulting, media, or working with advertising agencies.
• Experience leading sales organizations and delivering business performance.
• Experience in people management.

Preferred qualifications

• Experience in enterprise sales across Advertising, Media, Digital marketing, Consulting, Technology, BFSI industry.
• Ability to thrive and foster a collaborative and positive work environment and inspire/influence teams to act as trusted advisors to large enterprise clients and deliver differentiated value.
• Ability to optimize new business by presenting media solutions to customers and prospects, strong communication skills to engage C-level and provide executive account coverage.
• Entrepreneurial and strategic problem-solving skills, including ability to initiate and lead regional strategic cross-functional projects to support mid/long-term business goals and customer experience.
• Excellent leadership, influencing, organization, communication, people, and teamwork skills.

Job Responsibilities:

User Service Planning and Research:

• Plan and propose new service ideas or enhancements to improve the MIMS user service.

· Assess and prioritize multiple ideas using frameworks like RICE, considering impact, reach, confidence, and effort.

· Conduct research to understand the needs and behaviors of healthcare professionals and general users using MIMS products.

· Analyze user feedback and identify gaps in current services to enhance satisfaction and usability.

· Collaborate with cross functional teams to define initiatives that improve user engagement and support.

Competitor Analysis and Benchmarking:

· Analyze industry trends, competitor activities, and best practices to provide actionable insights that drive the development and enhancement of MIMS’ user service strategies.

· Continuously monitor and assess competitors’ user services, features, and engagement strategies within the healthcare information market to identify opportunities for improvement.

· Provide detailed competitor benchmarking reports and actionable insights to support decision-making.

Service Development and Support:

• Contribute to the planning and design of new user services, features, and support tools by leveraging research insights and understanding of user needs.

• Coordinate with tech, content, and customer support teams to implement service updates effectively.

• Support initiatives like onboarding tools, FAQ systems, or user-centric platform enhancements to improve overall user experience.

Data Analysis and Reporting:

· Evaluate the quantitative results of each service enhancement to validate the effectiveness and impact of the service enhancements.

· Utilize appropriate tools to monitor and analyze user behavior, engagement, and satisfaction metrics (e.g., page views, retention rates, NPS) to drive data-informed initiatives.

· Analyze trends in user activity and competitor performance to provide actionable recommendations for improvement.

· Prepare reports and presentations for the User Service Planning team and senior management.

Cross-functional Collaboration:

· Partner with cross-functional teams (marketing, customer support, etc.) to ensure effective communication and promotion of user service features.

· Provide insights and training to stakeholders (e.g., customer support teams) about MIMS’ user service offerings and competitive advantages.

Operational and Administrative Support:

· Maintain accurate documentation related to user service plans, competitor reviews, and performance tracking.

· Assist with workflow planning, backlog prioritization, and coordinating project milestones with cross-functional teams.

Preferred Skills and Qualifications:

• Education: Degree in Business, Marketing, Computer Science, or a related field (healthcare background is a plus).
• Experience: 3-5 years in product management, user service planning, or similar roles in healthcare, technology, or user support environments.
• Industry Knowledge: Familiarity with healthcare information platforms and user-centric service practices.
• Digital marketing tool experience, e.g. SEO, GTM, GA, UX tool, Access heatmap tool, recommendation tool, CDP, point program, etc.
• Experience in internet service company operating across multiple countries with traffic more than 100K session per month (better if healthcare service)
• Analytical Skills:
• Proficiency in tools like Google Analytics for data analysis.
• Experience with survey and feedback tools.
• Soft Skills:
• Strong communication skills to engage with cross-functional teams and present findings effectively to a diverse range of stakeholders.
• Excellent organizational and multitasking abilities.
• Passion: Dedication to improving user experience and delivering exceptional user services in the healthcare information industry

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)