With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

WHAT YOU’LL BE DOING:

• This role includes responsibilities of managing 3 team members and overseeing operations, subsidiaries, assigned POA over specific matters and/or other appointments such as Data Protection Officer

• Maintain an oversight of all the alerts from FINTECH, MASNET, Group Cyber SOC for AIASG and provide support to incident response personnel to ensure all deliverables are met within SLAs.

• Maintain an oversight of related security posture and baseline and ensure related vulnerabilities are remediated timely as per established standard to minimize risk exposures.

• Drive local security projects and group security project facilitation.

• Develop and maintain local incident response playbooks and other detection/response related standard operating procedures to ensure compliant to the MAS regulations.

• Act for the incident response action approval chain and support any incident response obligation for third parties.

• Respond to computer security incidents according to established response processes, leverages subject matter expertise where established processes do not exist.

• Acts as a subject matter expert regarding CSIRT incident response processes from local perspective.

• Provides guidance to other stakeholders during the incident response process and follow & track all the remediation actions till incident closure.

• Chair local IMT (Incident Management Team) calls and keep senior management and stakeholder updates on the progress of cyber incident management.

• Identify and manage potential and actual operational issues within the incident detection/response domain and take corrective action whenever required

• Work as a liaison between the SOC Team, other departments, and upper management for AIASG and potentially local regulators

• Manage relationships with our customers’ and third parties’ tech incident teams and frequently interact with client management for any security incident related queries.

• Work closely with the Group SOC team to manage ongoing service delivery and onboarding of local process within the SOC alignment and compliant to the local regulations.

• Level and type of budgetary or financial control of the position, responsible for budget of Information Security and Governance unit.

• Other quantitative / qualitative measures, e.g. time, quality, feedback, etc., that are tied to the objective of the area of responsibilities.

• Downward trend in cyber security incidents and less DP incidents.

• Uplift Cyber Security process, controls and maturity level for Cyber Security Incident.

• Support for the Cyber Security score in the annual MAS CRAFT report.

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Bachelor’s degree of computer science, computer engineering or other relevant degrees

• Minimum 8 years of IT experience with at least 4 years’ of experience in cyber security incident handling in a regulated environment (e.g. FSI, government etc.)

• Strong knowledge of cybersecurity incident management covering identification, containment, response, recovery and reporting

• Sound knowledge of Cloud, Cyber Monitoring, Threat Hunting, and Cyber Threat Intelligence

• Natural ability to take the lead and drive the investigation of complex security issues, with strong analytical and problem-solving skills

• Self-driven professional interested in the world of cyber security

• Standby for the serious security incident during weekend or off-working hours if necessary

• Hands-on experience for the cyber security incident scenario preparation and tabletop exercise

• Technical understanding of enterprise network, various components and designs and strong understanding of Operating Systems, Applications, Databases in both on-prem and Cloud environment, how they are exploited and how to defend

• Good knowledge of conducting RCA for the incident

• Information Systems Security professional certifications, such as CISSP, CISA, CISM, CSSP or Cloud related.

• A team-player taking ownership and helping colleagues.

• Excellent Analytical, Coordination and Interpersonal Skills.

• Good communication skills and the communication network of the incumbent is expected to be internally within Technology Department (30%) and Enterprise Risk Management, Compliance, Internal Audit (15%), Business Departments (10%), Senior Management and Sub-Committees (10%),Group Technology and Group Information Security (20%) and external with Vendors and Service Providers (15%).

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Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.