With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Business Development Manager of Personal Lines, who reports directly to the Senior Business Development Manager is responsible for supporting the Personal Lines business in the execution of the below duties:

Risk and Compliance

• Review and ensure all external emails and reports do not contain any sensitive information or PII of our policyholders.
• Ensure all sales reports are encrypted with a password before sending to external parties.
• Ensure all email correspondent and sales results are send to the correct parties to avoid any potential data breaches.
• Maintain “clean-desk” policy and ensure there are no sensitive information lying around workstations.

Account Management and Business Development

• Support account channels on their queries relating to the Personal Lines products and programme (e.g. policy changes, policy coverage and claims)
• Prepare and provide monthly reports to share portfolio performance and prepare invoices for billing or raise procurement request for payment.
• Review weekly and monthly reports to ensure numbers are on tracked.
• Evaluate and analyse the overall portfolio performance, including claims experience and expenses to ensure profitability.
• Monitor and follow up on outstanding payments from partners.
• Perform analysis on the portfolio performance and engage partners regularly to share results.
• Conduct trainings and briefings to Govt channels.
• Prepare meeting minutes, identify actions points and follow up on the required actions.
• Work closely with partners to ensure service level standards and deliverables are met

Business Support

• Process improvement - Identify areas of improvements to streamline the existing processes for efficiency
• Liaise with internal stakeholders to ensure support is given to ensure we can meet the agreed SLA.
• Marketing support (co-creation of marketing materials with stakeholders and other sales activities i.e. roadshows and seminars)
• Conduct briefing and prepare FAQs for internal stakeholder (i.e. Contact centre, Telesales) if we require their support to handle any enquiries
• Work with internal stakeholders to map out all the processes and new codes creation for new partnerships.
• Responsible to work with Legal to draft all new and renewal contracts.
• Working with Legal and Compliance to clear new processes required to support partnership models
• Ad-hoc task or projects assigned by Supervisor/HOD.
• To cover other account managers during their absence.

Qualifications

• Proven track record in account management roles and working with multiple stakeholders (internal and external stakeholders)
• Proficient in presentations skills with strong command of English (written and spoken)
• Proficient in Excel (use of intermediate level functions like lookups, pivot tables and basic formulas)
• Strong analytical and problem-solving skills
• Strong understanding of operational processes (policy and service related)
• Knowledge/certification in general insurance is preferred

All psyched up about this new and exciting challenge?

Send your application to us at https://careers.designsingapore.org/en/listing/

Summary

As an Assistant Manager/Manager in the Industry Development Office (IDO), you play a vital role in helping Singapore design businesses innovate to remain competitive and internationalise for growth. You will be working closely with the industry and other government agencies to provide holistic support for designers.

About DesignSingapore Council

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. Dsg is a subsidiary of the Singapore Economic Development Board. www.designsingapore.org

About the Industry Development Office Unit

The IDO unit develops strategies and programmes to strengthen the business competitiveness of the Singapore design sector in the global market. We achieve this through supporting the building of unique value propositions with deep research, augmenting business capabilities, and profiling for internationalisation opportunities.

Responsibilities

This role reports to the Assistant Director or Deputy Director (interim) of IDO and your responsibilities include but are not limited to:

Internationalisation and Profiling:

• Support the development and implementation of strategies to support Singapore design businesses in internationalisation and be continually aware of global design and business trends to assess appropriate interventions in a rapidly changing business landscape.
• This may include organising a Singapore designers showcase at an international platform like the Milan Design Week or SXSW, along with the generation of international business leads and media coverage, as well as a return showcase in Singapore.

Good Design Research Programme:

• In our push for designers and design firms to experiment, innovate and create their own unique value propositions to remain competitive, IDO’s Good Design Research (GDR) programme awards selected design research projects with grants, mentorship and profiling opportunities.
• Assist in project evaluation, liaison with and manage designers with awarded projects, as well as assist in any subsequent strategic reviews and evolution of the programme.

Period Contract and Framework Agreement (PCFA):

• Assist in the maintenance as well as the development of new Period Contracts and Framework Agreement (PCFA) for whole-of-government (WOG) to procure design related services.

Engagement with Internal and External Stakeholders:

• Develop an in-depth understanding of the state of Singapore design and its evolving business needs and aspirations, across the disciplines of architecture, landscape architecture, interior design, urban design and town planning, fashion design, furniture design, visual communications, as well as multi-disciplinary design and emerging practices like service design and experience design.
• Work closely with key stakeholders to identify appropriate cross-collaborations in developing the industry and providing holistic support. Key stakeholders include other units within Dsg, government agencies, design trade associations, and any other leading industry players.

Requirements

To meet the challenges of this role, you must be/have:

• A recent graduate or possess 1 to 3 years of relevant experience in industry development or design management
• Have a background or degree preferably in business administration, design management or any design-related fields
• Experience in event and project management, client management and procurement
• Familiar with the design and creative ecosystem, especially in Singapore.
• Have strong written and oral communication skills to synthesise thoughts and properly convey ideas • Prepared to work under tight deadlines and pressure

In addition, we are looking for:

• A curious individual who delights in acquiring knowledge, with a keen interest to understand diverse design and business trends/needs, and finds great joy in joining dots
• Ability to zoom-out and zoom-in: zoom out to understand the broader strategy and goals of an organisation or initiative, and zoom in to help address potential roadblocks and challenges in implementation
• A great collaborator, with the ability to develop trusted working relationships with colleagues, stakeholders and clients, and co-create solutions
• A team player, supportive of colleagues when they need a hand to keep projects running smoothly
• A multi-tasker who is organised, detail-oriented and hands-on

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Provide Operational Support (O&S) services to Customer Ops Systems
• Provide procurement and project management services to support governance and cybersecurity activities
• Carry out system management and staff efforts to support O&S activities required to maintain the systems' Service Level Agreement
• Carry out project management staffing efforts required to support project execution and delivery
• Supply Support Management, includes provision of logistic support
• Modification & Configuration Management by conducting baseline review and management
• Provide and support technical queries or recommendation for project management scope
• Budget Management in supporting activities such as invoice verification and budget monitoring

• Bachelor's degree in Electronics/ Electrical Engineering/ Information Technology or equivalent
• Minimum 3 years of experience in IT system project installation and coordination work
• Proficient in AutoCAD, Microsoft Office, and Project Management Software
• Good understanding of IT Technologies and Cybersecurity
• Good communication skills and able to work independently
• Strong analytical and problem-solving skills

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
• Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
• Reviewing menus with chefs to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
• Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant

• Supervise and provide guidance to a team supporting the AP, AR and GL functions
• Manage, coordinate and review work done by the team members to ensure accuracy and completeness
• Manage monthly closing activities and prepare management accounts for closing, ensuring completeness
• Prepare quarterly GST report for submission
• Prepare audited Financial Statements and Income Tax schedules
• Liaise with auditors, corporate secretary and tax agent
• Any other ad-hoc assignments

[What you will be working on]
This role will be responsible for orchestrating financial compliance, analysis and budgeting, procurement and business partnering for EDB’s overseas operations, and being involved in procurement and financial system management, migration and enhancement projects.  Candidate will also be required to be familiar with incentive guidelines administered by the EDB as well as knowledge in Enterprise Risk Management. 

Key responsibilities will include:

• Communicating with senior executives, Finance personnel, researchers and lead engineers to ascertain the status of financial incentives awarded to companies.

• Assessing the achievement of incentives conditions with on-site visit and documents review.

• Reviewing claims submitted by companies, for compliance with guidelines and award letters. 

• Ensuring service delivery in accordance with pre-defined service level agreements, from planning, fieldwork and reporting.

• Identifying gaps, leading and shaping policy framework from issues identified.

• Preparing periodic reports to senior management.

• Promoting organisational awareness on incentive governance and risk management.

• Act as a strategic business partner to EDB’s overseas operations, providing financial and procurement guidance and support. 

• Collaborating with various teams within and outside EDB to understand business challenges and needs, offering financial and procurement expertise to EDB’s overseas operations to facilitate informed decision-making. 

• Overseeing the procurement process, ensuring cost-effectiveness, efficiency, and compliance with policies and regulations. 

• Collaborating with IT team, vendors and stakeholders to define requirements and optimise system functionality and workflows. 

• Managing system testing, training, and deployment phases, ensuring minimal disruption to operations. 

• Developing project plans and timelines, monitoring project progress, identifying and addressing issues and risks, and reporting regularly to key stakeholders and management. 

[What we are looking for]
To meet the challenges of this role, you must have/be:

• Bachelor’s Degree in Accountancy, Finance or Business Administration; or equivalent.

• At least 3-7 years of relevant experience, preferably in the areas of procurement, budgeting, project management, governance and enterprise risk management. 

• Excellent communication, interpersonal and project management skills.

• Good problem solving and critical thinking skills, results oriented and able to work independently and effectively under pressure or on multiple priorities and projects

• Strong attention to detail and excellent analytical skills

• Leadership experience and knowledge and practices in Data Analytics and Tableau, SAP Concur and Workday will be an advantage. 

• Singaporean

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks from application date.

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

1. JOB DESCRIPTION

Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capability in handling daily tasks and upselling skills.

4) Able to train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

5) Versatile in different job roles in order to cover manpower shortage.

6) Execution of promotion to the outlet team with clear targets (KPIs) on individual team member.

Outlet Admin Responsibilities :-

2) Responsible for monthly Sales of the outlet (Dining & Retail).

3) Propose monthly marketing and sales promotions in order to increase sales and ensure outlet profitability

4) Attend Monthly meeting to present to management on KPIs and proposal for monthly marketing and sales.

5) Manage outlet cleanliness and hygiene.

6) Plan weekly manpower rostering.

7) Able to control and manage a team of manpower

8) Execute action plans and submit monthly reports to management.

9) Accountable for outlet's KPIs, staff’s appraisal, inventory stocks, sales revenue for dine-in and retail.

Requirements :

1) Above 5 years of managerial experience in managing a team of people

2) Above 8 years of F&B operations experience and broad understanding of the industry.

3) Able to use Excels and Words to submit on monthly report and have basic understanding of Excels formulas and PowerPoint/Photoshop..

4) Account for monthly outlet inventory in details and accuracy. Able to explain and account on discrepancy

5) Able to do social media marketing, posting and maintain of Instagram and Facebook on marketing, stories & posting. Improve sales from soical media posting and marketing.

6) Friendly personality and hospitable to all guests, good PR skill. Must be a hands-on Manager

7) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.

Working Hours:

1) Require to work 6-day week, Off day rostering on Mon~Thur. All Public Holidays will be scheduled as Off-in-lieu.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

WHAT'S THE JOB

Under the general direction of the Club InterContinental Manager, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial role at a full-service hotel or at a regional extended-stay hotel. Reports to Club InterContinental Manager/Rooms Division Manager. Typically supervises operations under Club InterContinental Lounge, both Club reception tasks and Club InterContinental Dining Experience.

Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand.

YOUR DAY-TO-DAY

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the club reception desk.
• Supervise the Club InterContinental team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

People

• Assists in planning for future staffing needs and recruiting in line with company guidelines
• Prepares and administers detailed onboarding program for new staff
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Ensures training needs analysis of Club InterContinental staff carried out and training programmes are designed and implemented to meet needs
• Conducts probation and formal performance appraisal in line with company guidelines
• Maintain up to date staff record and approves leave requests etc

Guest Experience

• Builds, delivers and maintains a high level of Club InterContinental experience across the guest journey
• Knows and understands all Club InterContinental guests to deliver intuitive and At Your Side service
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards and ensure the team are delivering up to date service standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership
• Monitor the Club InterContinental team performance and ensure guests receive prompt, cordial attention
• All issues faced by guests should be promptly resolved, ensuring guest leaves the hotel satisfied.
• Works closely with Executive Chef and Director of Food & Beverage to refresh Club InterContinental food and beverage experiences to ensure a high standard of offerings for our most premium guests

Responsible Business

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations
• Maintain interdepartmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well-maintained.
• Schedule and regularly conducts routine inspections of area under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her guests and updates all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within IHG guidelines; in particular with emphasis on hotel credit policy
• In conjunction with the Emergency Response Team, prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings etc.
• Prepares efficient work schedule for Club InterContinental Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Checking billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel
• Perform other duties as assigned or when required to support operations
• May also serve as Manager on Duty

About the role:

We are looking for a Project Manager who will be assisting in strategic programs and goals of Fintech Alliance. This role will be reporting to the Senior Management in Fintech Alliance.

Responsibilities:

• Communicating with project team to develop strategic program and project goals.
• Managing the clients' project expectations and satisfaction.
• Monitoring program and project performance of both internal and external service providers.
• Monitoring performance metrics.
• Receiving and responding to approvals and notifications.

Requirements:

• Bachelor’s degree or equivalent in IT and Business
• Preferably with at least 2 - 5 years of working experience.
• Certifications/licenses – Project Management Certificates are preferred
• Possess strong traits of analytical mind and good communication skills to articulate ideas in a simplified and laymen manner to stakeholders.
• Meticulous & attention to details.
• Proactive, positive mindset and highly adaptable to changes.
• Creative and innovative thinking.
• Able to multitask and work well with tight timelines.

About the role:

We are looking for a Project Manager who will be assisting in strategic programs and goals of Fintech Alliance. This role will be reporting to the Senior Management in Fintech Alliance.

Responsibilities:

• Communicating with project team to develop strategic program and project goals.
• Managing the clients' project expectations and satisfaction.
• Monitoring program and project performance of both internal and external service providers.
• Monitoring performance metrics.
• Receiving and responding to approvals and notifications.

Requirements:

• Bachelor’s degree or equivalent in IT and Business
• Preferably with at least 2 - 5 years of working experience.
• Certifications/licenses – Project Management Certificates are preferred
• Possess strong traits of analytical mind and good communication skills to articulate ideas in a simplified and laymen manner to stakeholders.
• Meticulous & attention to details.
• Proactive, positive mindset and highly adaptable to changes.
• Creative and innovative thinking.
• Able to multitask and work well with tight timelines.

Job Responsibilities:

1. Oversee the service of the Restaurant.
2. 2. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
3. Take immediate action to deal with all guests’ complaints.
4. Ensure orderliness in the Restaurant, and handle emergency and difficult situations.
5. Manage all marketing and advertising activities and/or opportunities for the Restaurant.
6. Ensure that no standing bills stays on the system, and account for all voided bills.
7. Oversee the content, design, delivery and quality of all marketing, promotion and publicity materials, programs and services.
8. In charge of cost control ensuring that the monthly operational expenses of the Restaurant, is capped at an acceptable range.
9. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of the Restaurant and connected areas or pantries.
10. Ensure that all service staff are well groomed, properly attired and efficient.
11. Assist the Executive Chef in implementing training of service staff to ensure all service staff possess complete and thorough menu knowledge of the food and beverage items for all service periods.
12. Assist the Executive Chef in preparing the necessary data for the budget in respective areas of responsibility, project annual staff and beverage costs, take corrective action where necessary to help ensure that the Company’s financial goals are met.
13. Ensure a close professional working relationship with other staff members at all times.
14. Attend all team briefs as required.
15. Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plateware and crockery.
16. Perform miscellaneous job-related duties as assigned.
17. Knowledges of spanish cusine
18. knowledgeable in spanish wines.

Our client, a leading insurance broker in Singapore is looking for candidates to join their expanding business as a Sales Consultant.

Job Profile Summary:

In this role, you will be providing risk management propositions, with a focus on integrated life insurance solutions for High Net Worth (HNW) clients with their wealth planning needs in mind.

Key Responsibilities:

• Familiar with insurance product/ services and banks’ credit procedure.
• Assist the sales team with sales development and implementation in achieving their business objective.
• Submit/ liaise applications with insurers.
• Assist in proper documentation and maintenance of each application.
• Perform administrative tasks, such as organizing medical examination and logistic for new leads, preparing insurance forms and policy contract package, handling client’s reimbursement.
• Handle enquiries from internal and external customers.

The ideal candidate will possess the following:

• Degree with minimum 6 years’ experience in Sales/ Business Development with direct experience the private banking, Securities, Asset Management or Insurance industry as a Relationship Manager/ Insurance specialist in the High Net Worth segment.
• Performance driven, results focused and proven sales track records in promoting Universal Life and/ or other life insurance products.
• Possess a global and growth mind-set while being technically proficient in the HNW product and services in this segment and with ability to work collaboratively across the globe.

Interested candidates are invited to submit your resume to [email protected]

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D

License Number: 10C5117

EA Personal Registration Number: R22107677

Send your application to us at https://careers.designsingapore.org/en/listing/

About DesignSingapore Council Pte. Ltd.

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. The Dsg is a subsidiary of the Singapore Economic Development Board.

About the Programming & Outreach Unit

To develop Singapore into a thriving innovation-driven economy and loveable city by design, the Programming & Outreach unit creates experiences that celebrate the Singapore design brand and translate the value and impact of design through programmes that are accessible for all.

We realise this through the President*s Design Award, the nation’s highest design accolade; Singapore Design Week, Asia’s premier design festival; and a range of programmes that we bring into the community.

President*s Design Award (P*DA)

The P*DA is Singapore’s most prestigious design accolade. Established in 2006, the Award recognises excellence across all design disciplines. The founding objectives of the Award are to recognise the significant achievements of Singapore’s design talents and the contributions they have made to Singapore’s economic competitiveness and quality of life; engender pride in the nation’s outstanding designs and leading designers among Singaporeans and in turn nurture among Singaporeans a greater awareness of quality design in all areas; and demonstrate to industry, businesses, the general public and the international community the government’s commitment to design development and promotion.

The Award is conferred by the President of the Republic of Singapore, and is jointly administered by the DesignSingapore Council and the Urban Redevelopment Authority (URA).

https://pda.designsingapore.org/

Job Description

As Manager of the Programming & Outreach team, you will manage the President*s Design Award (P*DA), from the planning and execution of the major milestones, to conceptualising strategies and programmes that recognise and celebrate Singapore’s top design talents and amplify their impact to the wider society.

You will be the driving force behind P*DA

This means you will manage:

• The entire P*DA cycle, covering the major milestones including the Call for Entries, Jury Session and Award Ceremony
  The development and production of content, including the P*DA publication, videos and other online and offline materials, as well as local and international P*DA outreach programmes
  All procurements related to P*DA
  Impact studies and other types of measures that will tell us how well we are running our programmes.
  

You will build great partnerships in Singapore and overseas

This means you will:

• Engage a wide range of stakeholders, including the P*DA co-organisers in URA, the award recipients and their clients, the wider design community, jurors, educational institutions, industry associations, other government agencies and also other teams within Dsg.
• Work with diverse international partners to collaborate on programmes to profile our P*DA recipients on the world stage!

You’ll be working with a dynamic, fast-moving, high-energy team

This means you are:

• Keen to take up challenges and are always willing to assist in conceptualising, planning, developing and implementing other programmes and initiatives led by the Programming and Outreach team.
• A team player who takes pride in solving problems with your team.
• Keen to take on other cross-departmental, Dsg-wide projects and work with other teams.

Requirements

Who you are:

• A degree holder with 3 to 5 years of relevant experience in programming, outreach, events management, marketing or project management
• An effective collaborator and negotiator with a strong ability to influence outcomes
• A multi-tasker who is organised, detail-oriented, hands-on and self-driven, with a proven track record in delivering projects and achieving results
• Possess excellent communication and presentation skills
• Experienced in effectively engaging a wide range of stakeholders across private and public sectors
• Creative and enjoys producing engaging content that exemplifies how design can make lives better. Copywriting, copyediting and proofreading skills are a big plus
• Able to prioritise, troubleshoot and stay focused under tight deadlines and pressure
• A team player who is ready to take up challenges and work on new programmes and initiatives
• Have procurement experience (This is a bonus!)

We regret that only shortlisted candidates will be notified.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Responsibilities

• Discuss, propose, and manage renovation projects with prospective clients.
• Design and handle sales presentations to clients.
• Liaising and meeting with clients, contractors, and suppliers on various stages of renovation works.

Qualifications

• Candidate must possess at least a Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Required language(s): English
• Preferably Entry Level specialized in Sales - Retail/General or equivalent
• All candidates are welcome to apply.
• Open to all experiences.
• Training is provided.
• Interest in the renovation industry is a plus.

This role provides support to the Asia Pacific region on the Commercial Quality Excellence responsibilities. The role ensures that all the strategic global and regional commercial quality initiatives/projects are successfully rolled-out and progressed in the APAC region. The incumbent in this role also provides operational support to all the markets in the region by working with Director of Global Commercial Quality Assurance.

RESPONSIBILITIES:

· Carries out duties in compliance with established business policies and procedures.

· Demonstrates commitment to the development, implementation, and effectiveness of applicable Quality Processes as per ISO, and other regulatory agencies.

· Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.

· Responsible for developing, implementing, and maintaining project management activities.

· Participate in strategic projects’ review meetings and manage the project governance in the region.

· Drive implementation of strategic initiatives required for the commercial quality team (annual goal creation and subsequent project rollout, field corrective action communication and rollout, etc.) for the APAC region.

· Manage broad and cross-functional quality projects related to the Commercial Quality.

· Responsible for working with each of the APAC markets to provide operational quality support in consultation with the Director of Global Commercial Quality.

· Support the Audit readiness programs in the APAC region and work closely with the affiliates to support the preparation of key audits and inspections((Corporate Quality Audits, Regulatory Audits, ISO-Notified Bodies)

· Responsible for supporting the APAC affiliates on the Quality and Regulatory requirements; ensuring compliance to Abbott Global Quality/Regulatory Framework, Divisional Policies/ Procedures.

· Responsible for proactively creating Quality Culture by training the Commercial teams.

· Engage as required for the Quality Complaints for Abbott products, ensuring timely investigation, resolution, closure & customer follow-ups through the Legal Manufacturers and Tech Support Team. Proactively reviewing product complaints and address the trends in a timely manner.

· Act as the point of contact/coordination in APAC with other global entities in fulfilling Field Corrective actions (FCA) resulted from Regulatory Field Safety Notifications.

· Supporting Supplier Management Program in the region (Identification, Evaluation through Audits, Monitoring, Maintenance & Re-Qualification).

· Supporting Budgetary Planning for Quality Operations, as needed.

· Support quality remediation programs.

· Continuously drive for compliance with Abbott quality standards and regulatory requirements.

· Other duties as assigned.

BASIC QUALIFICATIONS | EDUCATION:

• Bachelor’s Degree in Pharmacy/Science/Engineering.
• Minimum 3 years of relevant experience in Medical Device/Pharmaceutical /In-Vitro Diagnostics/Healthcare industry with experience in conducting and handling audits and inspections.
• Strong analytical, communication, decision-making and leadership skills for interaction with external and internal customers and partners.
• Strong ability to negotiate with stakeholders.
• Able to manage multiple priorities
• Superior attention to accuracy and details.
• Strong leadership skills, including the ability to set goals and provide constructive feedback respectfully in order to build positive relationships and improve business results.
• Capable of understanding and overcoming different cultural and language barriers to provide solutions that satisfy corporate, regional, and local objectives.
• Strong verbal and written communication skills with the ability to convey appropriate information with clarity and effectiveness.
• Strong knowledge of relevant medical device industry regulations for quality systems and compliance.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work effectively within a team in a fast-paced changing environment. Multi-tasks, prioritizes and meets deadlines in timely manner.

1. Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 8pm to 1am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

We are looking for Human Resources Manager to lead the HR team and partner with our leaders in Singapore. You will be accountable for all areas of HR including a strategic focus on recruitment, employee engagement, compensation and reward and talent development. This role will report into the Head of Operations and will be expected to drive and manage the complete people agenda to support the growth of the restaurant group (current headcount of 100 in Singapore) and internationally. The role has one to two direct reporting HR Assistants.

A few of the defining attributes of the candidate include a resilient and positive attitude, creative and innovative solutions and strong understanding of Singapore talent market and employment regulations. Able to demonstrate solid knowledge and experience of efficient and fair Human Resources processes and procedures and the ability to foster an exciting and collaborative culture in the company.

Areas of Responsibility:

• Support departments in the development and delivery of strategic HR plans to fit with the overall business direction.
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Contribute to shape the business from team structure, engagement and culture perspective.
  Strategic delivery of talent acquisition including collaborating with department heads to understand business growth, skills and competencies required and advising on best practice selection.
• Managing the HR Assistant in recruitment operations in end to end recruitment and selection.
  Accountable for payroll processing with the HR Assistant to ensure timely and accurate processing of payroll transactions including salaries, benefits, taxes, and other deductions.
• Establish the human resource requirements of the organization in terms of engagement retention, performance management and succession planning.
• Ensure compliance with statutory reporting and filing requirements e.g. CPF, IRAS, MOM, NS and other government-related claims as well as administering work pass application/ issuance/ renewal/ cancellation etc.
• Facilitate analytics and audits by providing reports, records and documentation to the leadership team and to internal or external auditors.
• Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, reimbursement and leave entitlement.
• Review training needs of the organisation on a regular basis and advise managers and leadership of strategic learning and development as well as managing costs and investigating grant applications accordingly.
• Bridge management and employee relations by addressing demands, grievances or other issues
• Administer the overall overseas training exchange program, including inbound and outbound travel management.
• Manage other HR projects and initiatives as required which includes employees activities such as team building, year-end staff dinner.

We Are Looking For Someone Who:

• Shows a passion for people and workplace culture
  Ideally possesses relevant experience within hospitality and F&B industry
• A leader and team player, goals oriented, independent, highly motivated and with speed of execution
• Has strong communication, interpersonal and organisational skills in a fast-paced environment
• Demonstrable experience with Human Resources metrics, policies, recruitment, learning and development
• In-depth knowledge of Singapore labour laws and HR best practices in accordance with TAFEP guidelines
• Degree in Human Resources or related field with at least 3 years of HR Manager experience or Diploma in Human Resources with at least 5 years of relevant experience
  

Restaurant Manager Job Description:

We are looking for a results-driven Restaurant Manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations and motivating staff during busy hours. Restaurant Managers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff and gathering feedback from customers.

Job Responsibilities:

• Managing and overseeing daily operations and ensuring compliance with operations standards and procedures.
• Managing restaurant financial objectives by forecasting requirements, and scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances.
• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximising customer satisfaction.
• Trains and provide ongoing communication to staff and deliver first class service to customers.
• Implement SOPs and all other

Job Requirements:

• Bachelor's degree in hospitality and culinary arts or business management would be advantageous.
• At least 3 years of working experience in restaurant is required for this position.
• Confident and able to work in fast paced F&B environment.
• To comply operation procedures adhoc with all the admin and paperwork requirements.
• Monitoring the quality of the product and service provided, and maintaining financial and administrative records.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Full treasury coverage including cashflow, liquidity, reserves and debt management, encompassing forecasting, modelling and scenario planning.
• Support project feasibility analyses and ascertain financing needs.
• Raise financing and ensure compliance with relevant covenants.
• Lead strategic and financial updates to maintain credit rating.
• Manage foreign exchange and short term investments, including monitoring of market movements and recommending strategies to maximise returns or reduce costs.
• Support the management of the University's reserves, including donations and government funding.
• Serve as key liaison with bank partners to implement bank solutions and oversee bank operational matters.
• Ensure compliance with Singapore FRS, local statutory requirements and other government directives.
• Support both management reporting and financial reporting and audits.
• Engage in business partnership with other University departments, provide financial support and business insights.
• Develop and implement accounting policies, procedures and controls.
• Provide recommendations for continuous improvement on policies and processes.
• Design financial analysis to extract key insights from financial data.
• Prepare key reports, papers and presentations to senior management, the Board, and other stakeholders.
• Coordinate interactions both within Finance and with other internal and external stakeholders, eg represent SMU in independently liaising with external stakeholders (eg auditors, lawyers, bankers) and internal stakeholders (eg senior management).
• Manage/support systems implementation and related IT projects .
• Lead/support finance related and cross department projects.
• Oversee the work of the direct reports.
• Other ad-hoc duties and responsibilities.

• Degree or professional qualification in Accounting or Business with at least 5 years of relevant treasury, finance or accounting experience and 2 years in a managerial position.
• Candidates with Chartered Accountant (CA) / Certified Public Accountant (CPA) / Chartered Financial Analyst (CFA) would be advantageous.
• Experience in the government or education sector would be advantageous.
• Strong technical knowledge in accounting, well versed in FRS and its application.
• Financially attuned with experience in cash, investment and liquidity management.
• Experience in process flow and compliance matters.
• Highly proficient in Microsoft Office applications.
• Strong written and verbal communication and presentation skills.
• Knowledge and hands-on experience in SAP will be advantageous.
• Experience with data analytical and dashboarding tools will be advantageous.
• Highly motivated individual, resourceful and able to multi-task and work independently.
• Good analytical and organization skills, able to work flexibly to lead projects and demonstrate critical thinking to problem solve.
• Effective team lead in a hands-on management capacity.
• Proactive and mature team player with good interpersonal skills who can communicate effectively with internal and external stakeholders.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Manage and supervise the project at site to ensure quality of work.

Ensure works are done according to the approved technical drawings.

Coordinate with subcontractors, consultants and owners on project matters and to resolve all technical site issues.

Any other adhoc projects and duties as assigned by management.

EA Licence No. 16C7962