Responsibilities

• Support the site projects on Qualification/ Validation
• Responsible to review and approve the Quality Control related (Analytical Instrument Qualification, Analytical and Microbiology Method Validation, Critical Reagent Qualification) protocols, reports, procedures and other related documents to ensure compliance to internal procedures and regulatory requirements.
• Evaluate and approve discrepancy related to qualification/validation protocols in order to guarantee documentation of the incidents and identification of corrective actions.
• Support collaboration and participations in projects as Quality Representative for Quality Systems and Validation.
• Provide validation expertise, oversight and support for the development (or modification phases) of Analytical Instrument Qualification, Analytical and Microbiology Method Validation, Critical Reagent Qualification.
• Ensuring the information contained in approved qualification/validation document(s) is understandable and defendable during inspection.
• Provide quality oversight on the Quality Control validation maintenance activities and Master Validation Plan.
• Support in multisite initiatives to ensure harmonization of Quality Systems and qualification/validation related activities between the plants.
• Build strong partnership with all other departments to ensure open communications and acceptance
• Responsibility to adhere to any applicable EHS requirements.
• Commitment to a fair and respectful relationship to others and behavior in accordance with Shire’s Code of Conduct.
• Any other duties as assigned by Manager/ Supervisor.

Education and Experience Requirements

• The candidate should have at least have a degree in pharmaceutical sciences, life sciences, biology, biotechnology chemistry, chemical engineering, engineering or a related discipline. Additional certification and trainings such as Certified Quality Engineer or specific Validation topics will be advantages.
• A minimum experience of 2-3 years in the pharmaceutical or biotechnology in quality assurance, manufacturing operations or validation, ideally in a multinational company. Hands-on experience with hands-on experience in performing equipment, process, cleaning, computer systems & shipping validation will be advantages.
• FDA/EU cGMP validation requirements/expectations (eg. CFR 21 part 11, PAT) and a thorough understanding of ICH guidelines and the various validation guides such as PDA Technical guides, ISPE GAMP guides etc.
• Able to logically solve problems in order to find timely solutions.
• An ability to interact and communicate with all types of personalities in an effective and diplomatic manner.

Apply now by sending your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Quality Assurance Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Responsible for the creating and executing methods and procedures for the inspection, testing, and evaluation of the products and production equipment.
• Responsible for the designing and evaluating processes, mechanisms, and equipment used in inspection and testing.
• Responsible for quality assurance tests and statistical analyses to assess control levels and manage risks related to product quality
• Responsible for root cause analyses of incidents that necessitate corrective actions.
• Ensuring that corrective measures and deviations meet with the standards
• Ensuring that documentation is compliance with the Experienced Professional

Requirements

• Min Diploma in engineering or equivalent
• Min 3 years’ relevant working experience in Quality Management
• Certified in API Q1, Q2, ISO and other relevant auditor would be advantages.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Penjuru (Transport Pickup Provided at: Jurong East, Choa Chu Kang, Bishan & Serangoon)
• Monday to Friday 8.30am to 6pm.
• Salary range: S$ 3,500 - 4,200

Job Responsibilities:

• Design control systems
• Preparation of drawings for customer approval
• Preparation of drawings/ BCM for shop floor production
• Co-ordinating with clients, consultants and internal department.
• Drafting work with use of CAD system (AUTOCAD/SOLIDWORKS).
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma or Bachelor’s Degree in Electrical Engineering.
• Hands on experience with vessel mechanical and engine systems.
• Experience with engineering design software.
• Familiarity with maritime HM&E systems and naval construction processes.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Our Client:

Our client is an established Manufacturing company, headquartered in Japan. They are looking for an energetic individual who has QC management experience to join urgently for their role of a Quality Control Manager.

The Responsibilities:

• Supervise the Quality Control activities, including Quality Control inspection plan, schedule and the updating of Quality Records
• Supervise inspections, reports and the documentation done by inspectors and collect and file the required Quality Records
• Prepare/ Review Quality records to customers, if needed
• Control of Customer’s drawings including updating of drawing revisions
• Preparation of Quality checklist, inspection criteria
• Manage inhouse and supplier’s quality
• Evaluates the qualifications of inspection personnel
• Plan and manage all internal/ external audits.
• Administer and improve company’s ISO Quality System
• Supervise equipment calibration management activities
• Equipment Calibration Control & Drawing Control
• Safety - Risk Assessment (Preparation & Review)
• Ad hoc tasks as per request

The Requirements:

• Diploma/GCE “O” Level or equivalent with 1-2 years SQE experience / relevant experience on usage of measurement instruments and experience in Quality Certification
• Excellent use of Excel, Word, Power Point, Outlook, Acrobat and Windows
• Experience with the First Article Process is highly advantageous
• Blue print reading knowledge and manufacturing experience is a must
• Knowledge of ISO 9001:2008
• Able to converse in Mandarin in order to communicate with native Mandarin speaking colleagues from the China office
• Able to commence immediate or short notice will be an advantage

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 112629

Based in Singapore, the regional Technology center for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for multiple consecutive years. Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years. Our IT team operates as a business partner proposing innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

What you will do:

· Lead the team of IT professionals based in our Singapore tech center and support their success and growth.

· Build cross-functional relationships with Product Managers, User Experience Researchers, and Software Engineers to understand business needs and deliver technology solutions that address those needs.

· Understand business processes, applicable technology, and data supporting Patient Safety Quality & Compliance.

· Partner with Product Line leader, Product Manager(s) and other stakeholders in understanding, prioritizing, planning and implementing technical solutions that deliver desired business value.

· Led technical teams to design and launch technical solutions based on product needs.

· Serve as the single point of accountability for all technical matters within the product/product line.

· Coordinate execution for successful delivery across teams and vendor partners to meet product line objectives with high quality, timeliness, and within budget / estimates while ensuring compliance with company policies.

· Contribute to developing accurate and realistic plans, resource estimates, and timelines in alignment with prioritized business requirements.

· Actively participate in technical implementation to ensure alignment with business needs.

· Demonstrate independent problem-solving ability within job responsibilities.

· Define and enforce development standards, best practices and review processes to ensure consistency of delivery quality and reusability of solution components.

· Conduct innovation proof of concepts and pilots to identify and onboard pertinent solutions following company policies and in partnership with other stakeholders in the organization.

· Contribute to agile teams to achieve common goal

What you must have:

· Strong experience with building large, scalable solutions.

· Good understanding of modern architectural patterns.

· Strong communication skills for technical and business audiences.

· Experience with team and people management.

· Leadership experience with and without formal authority.

· Excellent communication and ability to explain complex technical topics to technical and business audience.

· Experienced in Agile teams and Scrum framework.

· Experienced in cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.

· Proficient in gathering requirements and translating them into technical specifications.

· Experience in implementation and supporting SaaS & COTS solutions (e.g., Veeva R&D Suite of vaults).

· Work experience with pharmacovigilance intake, database, and reporting systems.

· Knowledge of Systems Development Life Cycle (SDLC) standards.

· Experience with GxP validations, focus on GCP (Good Clinical Practices).

Preferred Experience and Skills:

• Preferred hands-on pharmaceutical or regulated industry experience, mainly familiarity with Patient Safety.
• Proficiency in DevOps practices and tools such as Jenkins, GitHub, JIRA, and Confluence.
• Experienced with front-end frameworks like React, Angular, or Vue.js.
• Experienced in SQL programming and server-side programming with Python or Node.js.
• Up to date with emerging technologies and industry best practices.
• Relevant cloud platform and integration platform certifications.
• Familiarity with integration platforms for data integration and transformation, and understanding of various APIs and integration protocols.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Quality Assurance Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Responsible for the creating and executing methods and procedures for the inspection, testing, and evaluation of the products and production equipment.
• Responsible for the designing and evaluating processes, mechanisms, and equipment used in inspection and testing.
• Responsible for quality assurance tests and statistical analyses to assess control levels and manage risks related to product quality
• Responsible for root cause analyses of incidents that necessitate corrective actions.
• Ensuring that corrective measures and deviations meet with the standards
• Ensuring that documentation is compliance with the Experienced Professional

Requirements

• Min Diploma in engineering or equivalent
• Min 3 years’ relevant working experience in Quality Management
• Certified in API Q1, Q2, ISO and other relevant auditor would be advantages.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

• The Manager is responsible for all aspects of assigned outlet operations as well as financial performance.
• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
• Sales oriented and ability to lead team to achieve sales targets
• Display initiative, leadership qualities and ability to motivate oneself and team
• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
• Coordinate all Reservations to ensure optimum capacity
• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Job Description & Requirements

1. Managing chinese medication stock levels.

2. scheduling work schedule for employees

3. Ensuring that all procured items meet quality standards and regulatory requirements.

4. Analyzing costs and implementing costsaving strategies without compromising product quality

5. Identifying and selecting reliable suppliers for traditional Chinese medicine ingredients, equipment, and supplies.

6. Support the store operations

7. Handle other ad-hoc job delegated by superior

Job requirement:

- Possess at least a Bachelor Degree certificate

- At least 10 years total working experiences

- At least 5 years in the relevant working experiences

- Able to work retail hour

- Able to work on weekend

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

We are looking for an experienced individual who will assist our company to manage the daily sales operations and also assist in achieving company's target profit.

Duties & Responsibilities:

• Oversee daily restaurant sales operations
• Responsible in promoting and marketing the business
• Assessing and improving profitability
• Helps in supervising the day to day activities of associates and helps in assigning responsibilities for specific work
• Responsible in managing staffs and other financial tasks including budgeting and invetories
• Other duties that may assign to him/her

- Bachelor Level

- A good communication skill

- Long Period of experience in F&B field

- Can handle pressure

- conduct daily briefings to company staff

- arrange for monthly events

- in charge of roster deployment for staff

- rapport with existing and walk in customers

- provide the profit and loss report

- conduct trainings to in house staff

- ordering and purchasing of shop necessities

- sourcing for new artistes

Operational Management

1. Planning and Supervision:Oversee daily operations in restaurants, bars, catering, and other F&B outlets.
   Coordinate with kitchen staff, service teams, and suppliers to ensure smooth operations.
   
2. Quality Control:Ensure food and beverage quality meets the organization's standards.
   Address customer feedback and resolve complaints promptly.
   
3. Health and Safety Compliance:Enforce food safety standards and compliance with local health regulations.
   Conduct regular inspections and audits to maintain hygiene standards.
   
4. Inventory Management:Monitor stock levels for food, beverages, and supplies.
   Manage procurement processes and supplier relationships to maintain quality and cost-effectiveness.
   

Financial and Strategic Management

1. Budgeting and Cost Control:Prepare and manage F&B budgets.
   Analyze profit and loss reports, controlling costs to meet financial targets.
   
2. Pricing and Menu Development:Collaborate with chefs and marketing teams to develop menus that attract customers and maximize revenue.
   Establish competitive pricing strategies for food and beverage offerings.
   
3. Sales and Promotions:Develop and implement strategies to increase F&B revenue.
   Coordinate promotional events, themed nights, or special offers.
   

Team Leadership

1. Staff Management:Recruit, train, and supervise F&B staff, ensuring they provide exceptional service.
   Set performance goals and conduct regular evaluations.
   
2. Scheduling and Coordination:Create staff schedules to ensure optimal service coverage.
   Address workforce issues such as absenteeism or performance concerns.
   
3. Employee Engagement:Foster a positive work environment to enhance team morale and reduce turnover.
   

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Manager Responsibilities:

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

• Manage day-to-day operations of a restaurant
• Develop & Manage the Budget to ensure all costs are in line
• Ensure guest satisfaction and Customer Service Action are implemented
• Ensure seamless running of the outlet most efficiently and effectively, delivering the best service standards
• Ensure all staff are well briefed on their responsibilities per company`s standard and given constant supervision and motivation on all aspects of their work.
• Handle customers` feedback and complaints, ensuring that improvements are made accordingly
• Maximise revenue, and opportunities and minimize costs without compromising standards and customers' experience
• To ensure staff hygiene and outlet cleanliness at all times.
• To provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Note: This role will require travel to China and Vietnam for approximately 10 months per year. Proficiency in Mandarin is essential for effective communication with Chinese-speaking clients and stakeholders.

Job Summary:

• We are seeking a talented Senior Design Quality Engineer (DQE) to lead quality initiatives for our thermal cooling solutions within the electronics and computing industry. The ideal candidate will be responsible for ensuring design and process quality while driving continuous improvements to achieve product excellence. If you are passionate about quality control, process optimization, and collaborating across functions, we encourage you to apply.

Key Responsibilities:

• Implement advanced monitoring systems to enhance product quality and yield. Identify areas for improvement and lead initiatives to optimize production processes.
• Take charge of addressing and improving abnormal quality issues in manufacturing processes. Collaborate with cross-functional teams to implement effective solutions and preventive measures.
• Strengthen internal quality control processes and improve overall capabilities, particularly in mechanical processes such as metal stamping, forging, brazing, die casting, CNC machining, and milling. Drive initiatives aimed at maximizing operational efficiency.
• Lead corrective actions for customer-reported quality issues and communicate preventive solutions to relevant stakeholders.
• Streamline quality inspection planning by integrating automation and advanced technologies whenever possible.
• Promote effective communication and coordination with design, production, and other teams to ensure adherence to quality standards.
• Manage task assignments, performance, and development of the quality team, ensuring timely completion of deliverables.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Quality Engineering, or a related field.
• Minimum of 5-7 years of experience in quality engineering, particularly in manufacturing and design quality.
• Proven experience in mechanical processes, including metal stamping, forging, brazing, die casting, CNC machining, milling, and knowledge of tooling and the design/manufacture of fixtures and jigs.
• Strong analytical, problem-solving, and leadership abilities.
• Familiarity with quality management systems and standards.
• Six Sigma certification or equivalent is a plus.
• Willingness to travel frequently and work abroad in China and Vietnam for a minimum of 10 months per year (includes four round-trip tickets to Singapore annually and separate arrangements for living accommodations).

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

Role responsible :

• Handling sales inquiries and course-related questions from clients.
• Maintaining strong client relationships, both with corporate and individual clients..
• Willing to travel overseas for meetings
• Excellent client relationship management skills
• Providing leadership, setting goals and making strategic decisions for the long term success of the business

Requriments :

• Able to comunicate in English, Chinese and Japanese
• At least 3 years relevant experience

Overseeing inventory management and accurate tracking and reporting. Maintaining relationships with vendors and negotiating contracts and pricing. Monitoring and analysing logistics performance metrics to identify areas for improvement. Complying with regulations regarding logistics and transportation.

Your responsibilities include organizing all transportation needs for the organization's product. Your duties include collaborating with freight companies to plan deliveries and shipments. You coordinate product inventory and storage within warehouses and other logistics sites to optimize efficient inventory movement.

The field of operations and logistics focuses on making sure that the right amount and quality of materials and goods are produced and delivered to the correct recipients according to schedule.

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.