Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Summary

We are looking for an experienced individual to join us as an EOM, Enterprise Output Management Leader.

Mandatory Skill-set

• Degree in Computer Science, Business Information Technology, or related disciplines;
• At least of 10 years experience preferably working in a Data Centre Operations environment in the area of Output Report Distribution and Print Operations;
• Possess an in-depth understanding of network, database, and Windows platforms relating to Output Management system;
• Knowledge in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL;
• Knowledge in Tomcat and Internet Information Services (IIS) application and web server components;
• Knowledge in Windows programming/scripting, Visual Basic, C# and Python;
• Ability to work in a fast-paced environment and able to deliver results in a timely manner;
• Able to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.

Desired Skill-set

• ITIL;
• Knowledge in Power Shell, Unix scripting, and Java programming;
• Knowledge in Unix and AS400.

Responsibilities

• Perform administration functions on the different Output Management systems;
• Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems;
• Monitor the daily operational procedure for the printing/enveloping vendor;
• Liaise and coordinate Output Management requirements to the different stakeholders including users and printing/enveloping vendors;
• Set standards and streamline processes to ensure smooth report publishing and print operations;
• Participate in audit and compliance reviews;
• Identify solutions to drive automation and elimination of repetitive tasks and manual interventions;
• Develop and maintain existing scripts and programs to automate operational processes;
• Continually improve the end to end infrastructure design and flow of the system and process;
• Act as the Project Manager for all Output Management related projects and initiatives.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

• To promote an effective quality programme includes identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
• Monitor current healthcare trends in quality, patient safety metrics and performance improvement practices;
• Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards;
• Responsible for service excellence programmes with a synergistic working relationship with clinical quality;
• To initiate continuous service improvements through constant monitoring / surveys, audits and training.

Job Responsibilities

1. Manage the incidences, customer feedback / complaints and provide timely responses and effective preventive measures;
2. Identify and implement service, clinical quality and patient safety improvements to close service gaps. Measure and evaluate data to determine the ultimate impact of the programs and initiatives;
3. Develop / Conduct training programmes to improve service standards and develop a culture of customer centric services;
4. Maintain statistics on Quality Indicators eg Productivity, Episodes & Unique Beneficiary data, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required;
5. Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality standards;
6. Maintain an inventory of all policies and procedures within the organisation and ensure compliance to ISO 9001 standards;
7. Work with consultants and internal customers to achieve and maintain certification i.e. ISO 9001; Bizsafe, DPTM, etc.
8. Maintain external correspondences including MOH / AIC, ensure all correspondences are tracked.
9. Timely execution / submission of Service Excellence awards and external awards;
10. Any other tasks as assigned by the Manager / CEO.

Job Requirements

• Minimum Diploma in a relevant discipline, preferably Degree in any discipline
• Minimum 1 – 3 years experience in customer service, preferably in the Healthcare industry;
• Have a background in quality management and / or service excellence programmes;
• Data protection officer (DPO) experience is highly advantageous;
• Customer service training experience would be advantageous.
• Good communication (oral and written) skills;
• Resourceful and self-directed;
• Team player;
• Leadership qualities;
• Good PC skills especially Word, Excel and Powerpoint;
• Enjoy working and helping people at all levels;
• Ability to work in a fast-paced environment;
• Knowledge of statutory regulations and quidelines pertaining to all aspects of healthcare.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Summary

Are you a subject matter expert in disaster recovery (DR) looking to grow with a well-established organization? Our client is an established organization within the Banking & Financial Services domain. They are looking for a DR Manager to deliver efficient Disaster Recovery plans to keep regional operations running smoothly.

Mandatory Skill-set

• Degree in Computer Science, Information Systems or Engineering;
• Has 8 - 10 years of working experience in Financial Services, of which 5 years of hands-on experience in Business Continuity Management / IT Disaster Recovery Management;
• Experience in leading Business Continuity Plans and technology Disaster Recovery exercises;
• Solid experience in project management and execution in the area of IT Infrastructure / Operations;
• Rich knowledge in ITIL, IT operations, project methodology and tools;
• Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
• Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
• Good understanding of different financial services operations and processes;
• Excellent stakeholder management, leadership, communication, planning and organization skills.

Desired Skill-set

• ITIL Certified;
• PMP Certified.

Responsibilities

• Lead, manage and oversee execution of all Disaster Recovery (DR) regional plans;
• Communicate business continuance and DR plans / processes to ensure security and integrity of company data, databases, information systems, and technology;
• Coordinate and manage technical activities with IT support teams, business users and vendors;
• Liaise with various teams and project managers within IT to update and review DR plan;
• Review and advice in technical resource planning, risk evaluation of DR plans and activities to meet regulatory requirements;
• Conduct DR weekly status reporting, DR readiness reviews, milestone reviews and post exercise reviews;
• Measure progress to ensure DR readiness delivered and prioritize delivery of assigned tasks to meet agreed timelines;
• Consolidate DR planning planning and post documentation for compliance;
• Manage the deployment of hardware / software and support activities on new and existing infrastructure systems;
• Work together with vendors on deriving DR steps for newly commissioned systems;
• Project activities deployment to support smooth technical operations;
• Delegate and monitor distributed works.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Responsible for developing, managing and implementing all required procedures in accordance with client and project requirements, while in compliance with International / National / company / project standards.
• Lead the project on information model delivery such as models, drawings, federated models, reports, documents, CDE Management, RFI. Such leadership must be provided in vertical or horizontal construction.
• Manage and guide Digital Delivery team concluding members of different disciplines to create/develop Information Model in the project delivery phase.
• Manage and guide concurrent modeling and coordination process, and responsible for deploying this approach in the project level to reduce modeling errors and clashes in the project.
• Manage and guide the team to create project/discipline information model based on office and project guidelines.
• Manage and guide discipline coordinator, modeler, and team members to develop information model based on design markups, provided in different form and format such as, notes/sketches, DWFx, PDF, CAD, Images.
• Organized mindset and detail oriented to prioritize Information Model requirements quickly, develop and manage program accordingly and direct Digital Delivery Team.
• In case needed must be hands on to support the team in activities related to Information Model development.
• Responsible to produce and oversee projects drawings, in terms of quantity and quality.
• Plan production process and the framework required to deliver unique product towards project program.
• Manage and check that critical areas of the project are well presented, dimensioned, and described in drawings.
• Manage and coordinate model and drawings related matters with Document Controller.

Qualifications:

• Diploma or Bachelor's in Architecture / Structure / Mechanic / Hydraulic / Electrical / Civil or a related field.
• Knowledgeable with 10 years of experience in Digital Delivery procedures, execution, implementation, responsibilities, accountabilities, coordination, scope of works, deliverables, work breakdown structure.
• Good knowledge and background in Digital Delivery services such as Modeling, Production, Design Authoring, Design Review, Visualization, Clash Detection, Clash Resolution, 3D Coordination, Authority Submission, Quantity Estimation,
• Good Knowledge in Digital Delivery Standards such as, ISO, BSI, PAS, CIC UK, GSA, NCS and Local Authorities.
• Good Knowledge in National Codes Of Practice, Authorities submission and relevant roles and regulations of approval procedures.
• Good skills and background to understand and interpret required standards and contribute knowledge in the Project level.

Operations Manager

Manage and oversee daily operation of laundry production facility

Operation of dry-cleaning and laundry machines

Ensure the quality of the customers' items before it is dispatched

Escalate and highlight any operation issues beyond manager's jurisdiction

Reports to general manager

Any other duties assigned

Experience in laundry and dry-cleaning needed