• Plan and organize business activities such as business missions, networking events, webinars, seminars and conferences and facilitate the formation of Singapore companies’ participation in local and overseas trade fairs, missions, and workshops. This includes preparation and/or obtaining approval for paperwork such as event budget forms, purchase requisitions, booking form, and agreements.
• Evaluate and measure the effectiveness of the business activities held through post-event surveys and closed event budget forms variances.
• Develop and share in-country networks and insights by establishing country-specific networks to support members who are considering expanding into these countries.
• Provide Secretariat support to the Global Business Groups Function Committee including preparation of meeting reports, presentation materials, etc.
• Assist Senior Manager and HOD with the annual budgeting exercise.
• Ensure proper documentation and adherence to SMF’s policies and audit requirements.
• Evaluate potential opportunities and negotiate with sponsors and stakeholders to ensure alignment with SMF’s strategies and policies.
• Stakeholder management to ensure smooth delivery of planned business activities.
• Produce write-ups and marketing collaterals and work with Corporate Communications to ensure key events are being featured in SMF’s annual report, E-Connect, and social media.
• Travel overseas for business missions and trade fairs that are under your care.
• Any other tasks that may be assigned by Management from time to time to achieve the SMF’s mission and vision, as well as the departmental objectives which include assisting members to penetrate into overseas markets and expand business globally.

Requirement

• A minimum of 4 years of working experience in project management, marketing, business development, event planning, and execution.
• Strong interpersonal and communication skills.
• Proactive, collaborative, has a sense of urgency, and able to manage multiple projects concurrently.
• Proficiency in English, both written and spoken.
• Fluency in Chinese would be an advantage to support the China market.
• Willing to travel.

BigRep is a solution provider for industrial-grade 3D printing solutions with HQ in Berlin, Germany; we are committed to delivering excellent products and services to our customers in the Asia Pacific region. As we continue to expand our operations, we are looking for a talented and driven Asia Pacific Marketing and Inside Sales Support Manager / Executive to join our team and support our channels. In this role, you will be responsible for driving marketing initiatives and providing critical support to our inside sales team in the Asia Pacific region. You will play a pivotal role in increasing our market presence and ensuring seamless coordination between marketing efforts and sales activities.

YOUR PROFILE

• Marketing Strategy: Develop and execute marketing strategies tailored to the Asia Pacific region with channels, including digital marketing, content creation, and event planning.
• Lead Generation: Collaborate with the inside sales team and partners in the region to generate high-quality leads and opportunities through various marketing channels
• Content Creation: Create compelling regional marketing content based on corporate marketing materials to engage our target audience effectively
• Sales Support: Provide crucial support to the inside sales team by preparing sales materials and related activities
• Reporting and Analysis: Monitor and analyze the performance of online and offline marketing campaigns and provide insights and recommendations for continuous improvement
• Cross-Functional Collaboration: Collaborate with other departments, including product development and customer support, to ensure a seamless customer experience
• Market Research: Stay updated on industry trends, competitor activities, and market developments to inform marketing strategies and sales efforts

Requirements:

• Bachelor's degree / diploma in marketing, business, or a related field preferred
• Minimum 2 years proven experience in the Asia Pacific region
• Strong understanding of digital marketing strategies and tools
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong analytical skills and proficiency in data-driven decision-making
• Willingness to travel within the Asia Pacific region as needed
• Experience in additive manufacturing or industrial equipments would be helpful

IF YOU CAN IMAGINE YOURSELF IN THIS ROLE, HERE ARE SOME OTHER REASONS

• Attractive compensation package

We regret to inform that only shortlisted candidates will be notified.

This position is part of the Rooms Management Team and reports to the Front Office Manager. This position will be managing the overall guests’ experience overlooking and with direct responsibility of Guest Experience and Concierge. He/She will have to ensure that the highest levels of hospitality and service are provided with respect at every conceivable touchpoint and from pre-arrival, arrival, stay-over, departure and post-departure experiences within the hotel. The experience provided by the team in his/her subordination will be the first and last impression of the Hotel.

Responsibilities

• Assist Guest Experience Manager and handles the tracking of service issues.
• Responsible for recognition and engagement of our most valuable guests through delivery of the highest quality stay experience. • He/she manages and coordinates all aspects of guests’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanism.
• Review Revinate performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set Revinate goals and regularly compare and communicate variances.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Establish Guest Experiences work groups and committees and co-chair monthly Guest Experience leadership team meetings.
• Work with HR Training Manager in planning and preparing operational guest service training programs. Work with and support Front Office, Housekeeping, & F&B Departmental trainers in training programs.
• He/she directs, implements and evaluates quality of products and services provided to guests.
• Work with Loyalty Program Team to make certain that there is an effective communication and delivery of My Millennium benefits program.
• Analyse, recommend and implement improvement initiatives and innovation.

Qualifications/Experience

• Diploma in Hospitality/Hotel Management
• 5 years of operational experience in a luxury hotel preferred Advanced knowledge and use of Opera PMS

Key Competencies

• Ability to inspire associates to perform their work scope with a high level of quality and integrity Ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happens Coordinate, communicate and get buy-in from the different stakeholders at various levels Ability to create and lead a guest-centric culture at the property Act as a role-model and inspire behavioral change Be able to lead and foster innovation, appreciate technology and utilize to simplify systems/processes