We are seeking a highly skilled and motivated Operations/ Aftersales Manager to oversee the operational and aftersales functions of our vehicle leasing business. The ideal candidate will have extensive experience in motor repair, claims management, and customer service. This role is crucial for ensuring operational efficiency, high-quality vehicle maintenance, and exceptional aftersales support.

Job Responsibilities & Duties

Oversee day-to-day operations of the vehicle leasing department.

2) Ensure efficient allocation and utilization of the vehicle fleet.

3) Manage all aspects of aftersales services, including maintenance, repairs, and customer support which includes complaints and feedback.

4) Develop and implement aftersales strategies to improve customer satisfaction and retention.

5) Oversee and manage the vehicle repair process, ensuring timely, cost effective and high-quality repairs.

6) Liaise with insurance brokers, companies and repair workshops to expedite claim settlements.

7) Conduct regular training sessions to enhance team skills and knowledge.

8) Monitor team performance and implement improvement plans as necessary.

9) Prepare and present regular reports on operations and aftersales performance.

10) Analyze data to identify trends, areas for improvement and develop/ implement action plans based on analysis to drive continuous improvement.

11) Any other duties as assigned.

Job Requirements.

• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Minimum of 5 years of experience in operations and aftersales management within the automotive or vehicle leasing industry
• Extensive experience in motor repair and claims management.
• In-depth knowledge of vehicle maintenance and repair processes.
• Strong understanding of insurance claims processes and procedures.
• Proficiency in using fleet management software and Microsoft Office Suite.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of organizational and time management skills.
• Ability to build and maintain strong relationships with stakeholders.

Software Quality Assurance (Audit, QA)

Our Esteemed and Reputable Client is looking for an Software Quality Assurance (Audit, QA)

Requirements:

• Solid experience in handling Projects Audit/ Quality Assurance and Checks.
• Strong experience in handling Quality Assurance and Software Governance.
• Good track record handling Quality Assurance Projects and Timeline.
• Involved in Projects Audit and Checks.
• Sound knowledge in handling quality improvement practices and processes on Projects.
• Experience in handling IT Quality Assurance, Process Improvement, Software Testing and Methodology.
• Minimum 3- 5 years of Software Quality Assurance and Audit Checks on Projects.
• Experience in performing Audit Checks on Projects
• Involved in handling Projects Quality Audit.
• Responsible for Project Audit/ Quality Management System procedures and processes.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 2-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Job Scope:

• Support the team at ground level by providing leadership in coordination of clinical service and strategic planning skills to drive the success of the home visiting program.
• Support and building strong relationships with various clinical discipline in effective service delivery by active engagement with stakeholders, community partners, funders, and government agencies.
• Coordinating clear roadmap for the program's growth and ensure alignment with organizational goals.
• To bring expertise in program development, including designing effective strategies for outreach, recruitment, and retention of participants.
• Streamline processes, optimize resource allocation, and improve overall efficiency in delivering services.
• Establish quality assurance protocols, monitor performance metrics, and implement necessary changes to maintain program effectiveness and compliance.
• Oversee data analysis, performance evaluation, and reporting to track progress, identify areas for improvement, and demonstrate the impact of the program to stakeholders.
• Show leadership personality in steering and supporting program towards achieving evidence based, best practices in integrated health and social service deliveries.
• Work with programme lead to scope and track various aspects of programme evaluation, plan for resources needed to meet programme reporting indicators and aligned with the Institution’s strategic and business objectives.
• Performs any other duties as assigned by Program Lead.
• Performs any other Division duties as assigned.

Job Requirements:

• Degree with at least 6 years' experience and demonstrated competency (with at least 2 years of managerial/supervisory experience preferred).
• A fast and efficient worker with the ability to multi-task.
• Strong interpersonal and communication skills.
• Strong analytical, organizing and prioritizing skills.
• Strong coordinating and facilitation skills.
• Strong Leadership and Strategic Planning skills
• Programme planning and implementation skills.
• Excellent IT skills including MS Word, PowerPoint, Excel and Project.

Job Description

1. Provide Facial and Body Wellness service

2. Provide Female Health and Wellness service

3. Customer service

Requirements

1. Degree or equivalent in relevant field

2. At least 5 years relevant experience

3. At least 2 years local Singapore experience

4. Very good communications skills

• Collaborate and communicate effectively with internal teams, including OPS packers, admin/logistics coordinators, and the QC team.
• Perform daily quality checks on inspection reports from Kizeo to ensure they meet documentation standards.
• Manage the distribution and revision of all company quality documentation, updating work instructions when necessary.
• Review and verify the accuracy of reports submitted by the QC team daily.
• Track and update the qualifications and training requirements for quality inspection personnel as directed by the executive and manager.
• Update the department's work instructions to reflect changes in job flow or customer requirements.
• Step in as a QC inspector to carry out routine inspections when needed.
• Perform Y7 tasks in SAP for NC crates.
• Handle any other ad-hoc tasks assigned by the executive or manager.

Requirements:

• Proficient in MS Office (Word, Excel, Outlook).
• At least 1 year of experience in a warehousing environment.
• Able to adapt to a fast-paced, detail-oriented role.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Jobs Responsibilities

• Work closely with UAT Team Lead to ensure requirements and scope are clearly understood.
• Conduct UAT testing for business deliverables including new markets or products, application decommissions, operational improvements, and industry-driven regulatory changes.
• Assist Test Lead to track UAT issues, and publish daily EOD test status.
• Perform end to end testing with full understanding of the Business Requirements and Functional Specs.
• Communicate to UAT Team Lead on open issues and defects, run book execution progress, and risks.

Job Requirements

• Keen in UAT
• Able to commence work within short notice

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Roles & ResponsibilitiesOversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
Review staff roster to ensure adequate manpower for each outlet
Analyse inventory levels to propose purchases for the outlet
Monitor and report sales, quality and service performance of the outlet
Develop strategies to achieve sales targets according to customers' profiles
Plan operational budgets for the outlet
Coordinate crisis response and recovery activities in accordance with business continuity policies
Interview and train new staff
Communicate with Chef on guests’ requirements, and always maintain a close and professional working relationship with the kitchen
Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
Develop and review new and existing work processes and procedures in accordance with process improvement reviews
Propose to management on the initiatives for continuous improvement within the outlet
Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
Formulate SOP and implement the system and policies for efficient operations
Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
Analyse current customers' profiles and preferences to provide targeted recommendations
Maintain a close and professional relationship with regular clientele
Deploy customer service standards within the outlet to drive organisation's customer experience goal
Recommend initiatives to minimise customer service performance gaps
Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
Implement customer loyalty strategies
Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs) & Workplace Safety and Health (WSH) policies and procedures

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As an Quality Engineer you are tasked to ensuring the design transfer and manufacturing operation activities of medical devices produced meet the requirements of Alcon standards, 21 CFR Part 820, Part 11, ISO 13485, the Medical Device Regulation (MDR) and other applicable regulations and standards at Tuas.

In this role, a typical day will include:

• Provide operational support for product release to ensure it meets all quality and regulatory requirements when necessary
• Review and approve validation protocols and reports; ensure compliance with established procedures andsound validation methodology.
• Provide e-compliance oversight to site CSV activities.
• Provide quality oversight to activities related to calibration, preventive maintenance, spare part assessment and associated deviations.
• Support internal and external audits and is responsible for audit finding closure, as required. Work with cross-functional teams to resolve operational quality issues
• Trend, analyze and monitor key performance indicators, suggest improvements and escalate to supervisor/management as necessary Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
• Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.
• Performs any other duties as assigned by Supervisor according to business needs.

What You'll Bring to Alcon

• Bachelor/ Degree in Science, Life Science, Engineering or other appropriate education and
• experience in pharmaceutical and medical device industry
• 1-3 years of experience in Quality Assurance or Quality Control in a Pharmaceutical and
• Medical Device
• Have experience in validation activities.

Why Join Us:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Responsibilities:

• Inspect product dimensions using calibrated tools.
• Perform basic tests with jigs and multimeters (training provided).
• Conduct incoming, in-process, and outgoing inspections.
• Report and follow up on quality issues.
• Maintain inspection records and collaborate with teams to ensure compliance.

Requirements:

• SPM/O Level with 1–2 years QA experience in manufacturing (training provided).
• High level of integrity.
• Resourceful and able to meet time and quality expectations.

Our client is a leading logistics company. They are looking for a Senior Quality Executive to assist their Quality team for the next phrase of their business. They are located at West of Singapore– easily accessible. The Senior Quality Executive is responsible for:

Duties

• Establish, update, and uphold the Quality and Environmental Management System (QEMS) in alignment with ISO 9001:2015, collaborating with stakeholders to create and revise relevant procedures.
• Track quality trends and performance metrics, ensuring continuous improvement within the organization.
• Manage internal and external ISO 9001:2015 certification processes, audits, and compliance to meet all required standards and objectives.
• Communicate quality assurance strategies and processes across the organization through quality programs, training, and awareness initiatives.
• Lead monthly quality review meetings, generate performance reports, and conduct site inspections to ensure compliance with quality standards.
• Participate in customer audits, lead investigations into quality issues, manage supplier onboarding, and address improvement areas based on non-conformities.

Requirements

• Min Diploma or Bachelor’s degree from an accredited institution in relevant Quality, Science or Engineering studies.
• Min 3-5 years of working experience in the quality function preferably in chemical, manufacturing, or logistics industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Overview of Restaurant Management Responsibilities

Managing a restaurant involves a multitude of responsibilities aimed at ensuring smooth daily operations, compliance with standards, and financial success. Here’s a detailed breakdown of the key duties and strategies involved in effective restaurant management.

Daily Operations Management

• Overseeing Daily Operations: The restaurant manager is responsible for the overall daily operations, ensuring that everything runs smoothly. This includes managing staff, coordinating service, and maintaining high standards of food quality and customer service
• Compliance with Standards: Ensuring compliance with the restaurant's Standard Operating Procedures (SOPs) is crucial for maintaining operational efficiency and quality. This includes adherence to health and safety regulations as mandated by local authorities such as NEA (National Environment Agency) in Singapore

Financial Management

• Budget Management: The manager must effectively manage the restaurant's budget, including forecasting sales and expenses. This involves creating a detailed budget plan that includes projected sales based on historical data, fixed and variable expenses, and contingency funds for unexpected costs
• Profit & Loss Responsibility: A key aspect of the role is to monitor profit and loss statements closely. The manager should implement cost control measures to ensure profitability while maintaining service quality

Revenue Improvement Strategies

• .Implementing Revenue Strategies: Managers are tasked with developing strategies to improve revenue continually. This may involve menu adjustments, promotional campaigns, or enhancing customer service experiences to attract more patrons
• .Staff Training: Training staff effectively is essential for achieving company objectives in sales, service quality, and overall restaurant appearance. A well-trained team can significantly enhance customer satisfaction and operational efficiency

Customer Service Excellence

• Meeting Customer Expectations: Ensuring that customer needs are met involves providing efficient service and addressing complaints promptly. Managers should engage with customers directly to resolve issues with tact and diplomacy
• Driving Customer Satisfaction: Operational leadership should focus on maximizing customer satisfaction through excellent service delivery and responsiveness to feedback

Team Management

• Managing Staff: A successful manager must effectively lead kitchen and operational staff, including scheduling shifts and overseeing day-to-day activities to achieve both qualitative and quantitative results
• Creating a Positive Work Environment: Fostering a positive culture within the team is crucial for motivation and productivity. This includes regular training sessions, team-building activities, and open communication channels

Administrative Duties

• Handling Administrative Tasks: Managers must also oversee various administrative functions such as managing the POS system, preparing daily and monthly reports, conducting stock takes, and ordering supplies from vendors
• Inventory Management: Keeping track of inventory levels is vital for ensuring that the restaurant operates smoothly without interruptions due to stock shortages or excess waste

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

MANAGER ( FULL TIME )

PROVIDE MANAGER AND BODY MASSAGE FOR CUSTOMERS

CAN WORK AS A TEAM TO PROVIDE PROFESSIONAL TECHNICAL SERVICES TO CUSTOMERS AT DIFFERENT LEVELS

BASIC + COMMISSION

CAN CERVE MALE OR FEMALE CUSTOMERS

TO CONTINUOUSLY IMPROVE YOUR SKILLS

OBEY THE LEADERSHIP

ANYONE WITH RELEVANT EXPERIENCE CAN SEND EMAIL TO

[email protected]

Roles & Responsibilities

• Provide management over a portfolio of clients to ensure required filings and submissions to be done by stipulated timeline
• Scheduling, monitor, control, coach, train and develop team members including reviewing of tax computations, GST computations, accounting treatment and preparation of unaudited financial statements in compliance with relevant governing law
• Work with external auditors, resolving any accounting or tax related issues for portfolio of clients
• Develop and inspire a motivated team to be client-centric with competent people skills to engage with clients, response to clients in timely and efficient manner
• Hands on and lead by example

Requirements

• Recognised Degree in Accountancy or equivalent professional qualification (ACCA, CPA, CA etc.)
• Tax Accreditation from SCTP (preferred)
• At least 5 years relevant experience in outsource accounting work
• Analytical with good inter-personal skills
• Good understanding of corporate governance, regulatory compliance and accounting principles

Benefits

• 5 days work week with flexi-benefits
• Growing company means you do not feel stagnant

Job Description

• Preparation of site, set up site office, store and project signboard
• Make arrangement for preliminary works; (eg cable detection by LEW, trial hole, urvey setting out, etc)
• Control on the sub con workmanship and quality of works.
• Planning for materials ordering in advance.
• Comply and practice the company procedure/objectives
• Compile materials for approval
• Ensure and responsible for all safety and compliance of work on site
• Manage project site for necessary tests/ inspections, prepare site office documents and submissions.
• Coordinate and resolve site issues with subcontractors, suppliers, consultants, Clients and Authorities through meetings and/or correspondence
• Manage the project site and ensure timely completion

Requirements

• Diploma in Construction/ Building Management/ Facilities Management and/or Equivalent and/or higher qualifications.
• Relevant past experience in RR and A&A industries.
• Skills and Knowledge: Preferably literate and bilingual for English and Mandarin.
• Preferably possessed Class 3 license.
• Able to work independently.
• Able to work as a team.
• With PC knowledge such as, MS Excel/Words/Power Points/Projects.

Employer: Grace Orchard School

Grace Orchard School caters to students who have been diagnosed with Mild Intellectual Disability (MID) and those with Mild Autism Spectrum Disorders (ASD). The school is specifically for students ranging from 7-18 years old who have Intellectual Quotient (IQ) which falls within the range of 50-70. The school is a non profit organisation under the Presbyterian Community Services. The Manager / Senior Manager (Admin and Finance) reports directly to the Vice Principal (Administration). The job holder will assist the school management in the administration and finance requirements of the school. You will lead and supervise a team of between 4 to 6 executives and corporate support staff to uphold service excellence and work in close collaboration with the teaching and allied professional staff to achieve the desired school strategic outcomes. We are looking for a resilient and motivated person who likes to operate independently with suitable guidance to make a difference in the special education landscape.

Job Description

Manage and lead the areas of administration and finance for the school to ensure the smooth administration and financial prudence, compliance and optimisation.

Responsibilities

You will support the school leaders and management in the following areas:

• Lead and manage the administration of the school, ensuring efficient and optimised office processes ensuring good corporate governance and business continuity.
• Plan, allocate and procure resources to ensure optimisation, enhancing with digital and other technologies, promoting a culture of service excellence and growth.
• Review and update manuals and other materials describing procedures and standards for the administration and the finance functions.
• Manage and ensure timely renewal of the contracts and licenses of the school.
• Oversee the administration of the Financial Assistance Scheme for students in consultation with the school management and senior social worker.
• Oversee the administration of the Student Admission process in consultation with the school leaders and management.
• Lead and manage the accounting/finance function, ensuring the completeness, accuracy and integrity of accounting records.
• Prepare financial statements according to applicable accounting standards and analyse financial results.
• Ensure proper use of funds based on the specified purposes of each fund.
• Review and update finance/procurement policies and processes, ensuring effectiveness and efficiency of work processes and adequacy of internal controls.
• Oversee and manage the budgeting process including the review of departmental budget submissions and consolidation of the overall budget.
• Ensure timely submission of reports to relevant government agencies e.g., MOE and IRAS.
• Co-ordinate and liaise with external auditor on the annual financial audit.
• Communicate to and advise staff on financial and procurement matters.
• Advise and assist School Leaders in financial management and provide support in financial update to the School Management Committee.
• Reasonable tasks as requested by school leaders.

Requirement

• Experience in general administration and finance.
• Relevant Degree in Accountancy, ACCA or equivalent
• Good leadership, organisation abilities, interpersonal and communications skills.

KPMG Tax Services assists organisations with their tax compliance obligations and help to enhance their commercial value through tax planning, and incorporating tax strategies into an overall business strategy. As part of the integrated global network, the Transfer Pricing Practice in Singapore provides transfer pricing planning, documentation, audit defense, dispute resolution and Advance Pricing Agreement (APA) solutions to large multinational clients.

The role involves:

• Partnering our clients to understand their financial circumstances and organisational objectives and develop effective business solutions tailored to their transfer pricing needs
• Managing the delivery of transfer pricing engagements and identifying opportunities for transfer pricing and other services
• Coaching and mentoring junior staff to build up our transfer pricing capabilities.
• Working closely with Partners to identify business development opportunities

The ideal candidate should possess:

• Possess a university degree and/or post-graduate qualification in Accounting, Economics, Finance, Business or Law; with at least 5 years of transfer pricing experience in a Big 4 audit firm, or a tax authority.
• Possessing an accreditation by SIATP will be an added advantage.
• Have a thorough understanding of the OECD transfer pricing guidelines and international transfer pricing environment.
• Knowledge of Singapore transfer pricing guidelines will be an advantage.
• Have excellent research and report writing skills and analytical mindset.
• Be committed to technical excellence and has an outward-looking, people-oriented personality with great English communication skills.
• Have strong leadership qualities and organisational skills.
• Be strongly driven and committed to deliver cutting-edge solutions for our clients from a wide spectrum of industries.

Only shortlisted candidates will be contacted by the KPMG Talent Acquisition team.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Quality Assurance Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Responsible for the creating and executing methods and procedures for the inspection, testing, and evaluation of the products and production equipment.
• Responsible for the designing and evaluating processes, mechanisms, and equipment used in inspection and testing.
• Responsible for quality assurance tests and statistical analyses to assess control levels and manage risks related to product quality
• Responsible for root cause analyses of incidents that necessitate corrective actions.
• Ensuring that corrective measures and deviations meet with the standards
• Ensuring that documentation is compliance with the Experienced Professional

Requirements

• Min Diploma in engineering or equivalent
• Min 3 years’ relevant working experience in Quality Management
• Certified in API Q1, Q2, ISO and other relevant auditor would be advantages.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

We are looking for a Merchant Acquisition Manager (Retail Manager). The Retail business is one of the important channels for DHL to increase revenue (cash) and retail presence in Singapore. The Retail Manager is responsible for developing and implementing our Retail & Access Strategy and to build a strong and profitable network of DHL Express Retail footprint.

Your Tasks

· Formulate strategy on selling DHL products and services to walk-in customer at DHL Express Service Centres.

· Expand resellers footprint and establish trusting and mutually beneficial relationships to tap on the resellers’ network and location to provide DHL products and services to end consumers.

· Review the monthly performance for analysis and conduct service training arrangement.

· Liaison with vendors for the purpose of developing & implementing a strong brand presence (in consultation with marketing) at all retail locations, at the same time, ensuring adherence to company policies & procedures.

· Continuously improve, refresh and revitalize products and services to meet changing customer needs.

· Work with internal and external stakeholders to drive innovation and tools to meet Retail customers demands.

· Lead marketing strategy on DHL products and services to increase new customer acquisition and repeat shipping.

· Management of DHL Resellers partnership in terms of contractual terms, billing and payable commission.

· Provide training to Retail outlet officers on cash/freight collection from walk-in customers.

· Motivate team members to achieve the sales targets that are set monthly. Team manager of Retail Sales team which includes Retail Program Executive, Retail Outlet Officers, Retail Sales Desk Executive.

· Develop IKOs/KPIs with team members and monitor individual performance.

· Conduct monthly review sessions and yearly performance appraisal with all team members in order to monitor and appraise on productivity and achievement.

· Perform Coaching and follow up sessions with all members of the Retail team to monitor development of skills and to identify further areas for training and development.

· Manage the allocation of appropriate resources for team members to achieve Global, Regional and Country objectives and targets.

· Identify training needs and opportunities to develop a highly skilled functional department.

What You Bring

· Minimum of 5 years’ experience in sales management or business/retail development, preferably in consumer/service/retail sector.

· Strong business development and sales skills.

· Good organization, planning and operation capabilities.

· Dynamic and self-driven individual.

· Strong analytical skills.

· Strong display of leadership and team management experience.

Preferably with Degree in Business Management/Administration, Supply Chain and Engineering.

Why Join Us?

• Attractive Newcomer Bonus
• Career Progression & Development Opportunities
• Opportunity to Work Alongside an Innovative Team
• Comprehensive Leave Packages (e.g: additional leave, birthday leave, eldercare leave, etc...)
• Executive Health Screening

Job Responsibilities:

• Manage construction planning and scheduling, develop baseline programs, and coordinate with consultants, contractors, and suppliers
• Ensure alignment between project schedules, resources, and budgets
• Identify project risks, delays, and opportunities for optimization, and propose corrective actions.
• Collaborate with clients, authorities, consultants, subcontractors, and suppliers on project-related matters, offering both technical and non-technical solutions and stakeholders to ensure timely project completion
• Prepare and present regular progress reports to management and clients
• Ad-hoc duties as assigned by superior(s)

Job Requirements:

• Bachelor's degree in Civil & Structural Engineering (Certificates must be recognized by PE Board).
• Minimum 8-10 years of relevant experience in construction planning and project coordination
• Highly experienced and proficient in the use of Primavera P6 for projects planning
• Independent, resulted-oriented and self-driven team player
• Strong analytical, problem-solving, and communication skills
• Salary package commensurate with experience

A Retail Assistant Manager, or Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members. He or she should be in a position to perform different daily job duties depending on the types of products being sold, the number of staff in a store and the size of the retail store.

Responsibilities:

• Achieve personal and department’s sales target on a monthly, quarterly and yearly basis
• Train staff on how to drive sales through consistent development of product knowledge and ensure high level of customer service standards
• Monitor sales performance/customer service standards and take corrective actions as needed
• Resolve customers’ issues and escalate to management if necessary
• Be well verse on various products to guide sale executives
• Ensure compliance to policies and procedures and report concerns to senior management
• Comply with inventory control procedures and maintain stock-count
• Ensure that the retail shop is clean, organised and visually appealing
• Collaborating with other departments to optimise the customer experience and improve store operations

Requirements:

• Basic understanding of sales principles and customer service practices
• Able to speak and understand simple English
• Strong communication and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Relevant experience of selling consumer electrical products, bedding, furniture and/or Air-con will be an added advantage
• Able to work retail hours, weekends and public holidays
• Able to attend company-sponsored PWM/OPW training.

Job description:

· Responsible for organizing, supervising, and directing project construction activities to successfully meet project specifications and schedules as Contractor’s principal representative to Owner at the jobsite.

· Forms preliminary construction plans including organization, staffing, and administration, subject to review by the Project Manager.

· Studies specifications to plan construction procedures; monitors procurement of equipment and materials to be delivered to conform to work schedules.

· Finalizes assignment of field construction personnel and mobilization plan of manpower; assembles members of organization at the start of the project.

· Authorizes work and services to be purchased from outside sources or subcontracted at the jobsite in accordance with construction policy and project economics.

· Confers with or directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays.

· Authorizes the field construction schedule and field construction procedures to ensure good workmanship, safe construction, and on-schedule performance.

· Acts as liaison between Contractor and Owner’s representatives in the interpretation of specifications.

· Receives from subordinates’ reports on progress, materials, manpower, and costs, and directs the work schedule.

· Inspects work in progress to ensure that workmanship conforms to specifications. Develops new construction methods to satisfy unusual circumstances and changes from the original plan.

· Approves jobsite expenditures for labor and services by reviewing cost records, workmanship, material quality and quantity, scheduling, and procurement.

· Approves Safety procedures for all site workers to abide.

Requirements:-

• Diploma or Degree holder in Engineering field
• 3 years’ experience least in oil & gas, chemical construction industry
• Experience in executing construction in process/petrochemical plants and storage terminals
• Degree holder in relevant major
• Independent, resourceful, diligent and good team player.
• Able to lead supervisors & workers to comply, fulfil projects requirements, meeting schedules.
• Expected to perform hands-on duties with acquired skills and knowledge.

Are you a dynamic and creative communications professional passionate about driving meaningful change?

PBSG is seeking a Manager/Assistant Manager, Development & Communications to lead strategic communication efforts, elevate our brand, and engage stakeholders effectively. In this role, you will play a key part in shaping PBSG’s narrative, amplifying the impact of our programmes and fundraising initiatives, and managing our digital and social media presence.

We are looking for a strategic thinker with a flair for storytelling and a proven track record in communications strategy, digital engagement, and content creation. If you thrive in a collaborative, fast-paced environment and have the resilience and creativity to handle evolving priorities, we invite you to be a pivotal part of our mission.

Key Responsibilities:

1. Strategy Development and Execution:

• Develop and implement comprehensive communications and plans that align with PBSG’s mission, vision, and objectives; regularly review; update these strategies based on risk assessments and lessons learned.

• Monitor industry trends and best practices to adapt and enhance communication strategies, including pro-active cultivation and management of media relations to amplify PBSG’s brand through story-telling and public awareness.

• Develop a crisis communication plan that outlines roles, responsibilities and communication protocol with a designated spokesperson from the Media Focus Group to communicate with the media and the public to manage potential reputational risk(s) from negative media coverage, public perception or social media backlash.

2. Digital and Social Media Management

• Oversee and manage PBSG’s digital presence across various platforms including website(s), YouTube, Facebook, Instagram, LinkedIn, and digital crowdfunding platforms.

• Develop engaging content and campaigns to raise awareness of our programmes and fundraising initiatives.

• Monitor and manage potential risks associated with social media channels where messages have the potential to go viral.

3. Content Creation and Management

• Supervise the creation, writing and editing of communication materials, including Annual Reports, digital fundraising campaigns, website and social media posts, videos, podcasts, presentation materials, letters, speeches, human interest stories, infographics and post-event pages.

• Ensure all content is clear and accurate, consistent with PBSG’s branding and messaging guidelines to avoid any miscommunication.

4. Team Collaboration

• Collaborate with cross-functional teams, including fundraising, programme/volunteer management, etc to ensure co-ordinated efforts and consistent branding and messaging.

5. Communications Development and Policy Implementation

• Monitor trends to stay updated and leverage emerging communication technologies and platforms such as SEO and SMO to optimise online traffic through site structure and content.

• Develop and implement communication policies, processes, and protocols to maintain PBSG’s positive image and reputation.

6. Performance Measurement and Reporting

• Establish key performance indicators (KPIs) for communication efforts and regularly track and report on the effectiveness of communication campaigns.

• Analyze data and insights to make data-driven decisions for continuous improvement.

• Supervise Executive staff, subject to experience of candidate and on a need-to basis.

Requirements:

• Degree/Qualifications in MarComms, Journalism/Public Relations, Sociology or related field.
• Ideally 5 years of working experience in a similar role
• Excellent written and verbal communication skills in English. Ability to communicate in another local language is a plus.
• Strong storytelling abilities and creativity.
• Proficiency in digital marketing tools and platforms, including social media, email marketing, and website management (e.g., WordPress).
• Ability to design graphics using various tools such as Adobe Creative Suite, Canva, or other design software is a plus.
• Video editing skills are a plus.
• Capable of managing multiple projects and priorities in a dynamic environment.
• Ability to work independently and as part of a team for peer influence.
• Resilient and pro-active with strong organisational skills and attention to detail.

Appointment will commensurate with the selected candidate's experience and skills.

To apply, please email your detailed resume and the contact particulars of two referees to [email protected]

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified