Duties and Responsibilities
Create a welcoming atmosphere:
- Act as the first point of contact for all school visitors enhancing the reputation of the school by creating an excellent first impression.
- Meet and greet parents and visitors, ensuring that all enquiries are dealt with in a professional and friendly manner.
- Be aware of upcoming school events in order to effectively and knowledgably deal with enquiries.
- Respond to phone enquiries professionally with a positive demeanour, forwarding requests as needed or taking messages for staff.
- Ensure the reception area is always neat and tidy.
- Liaise with the marketing department to ensure the TVs are functioning properly, turned on at the start of each day and off at the end.
Handle daily front desk procedures:
- Follow up with families on absent students as per school procedures ensuring timely and accurate student register each day.
- Process packages, deliveries, and mail as needed.
- Handle laptop loaner process for supply teachers.
- Take note of late students and provide late slips.
- Support CCA Officer with CCA attendance as needed.
Event support and participation
- Support departments with event logistics as needed including but not limited to registration, preparation of materials, directing parents, monitoring refreshments.
- Prepare Admissions packets, check-in families and provide general support for regular Admissions tours.
- Stay after hours as needed for face-to-face Parent Teacher Conferences to direct parents.
Safety and security administrative support
- Work with Security to ensure all visitors have appropriate ID badges in line with school policy.
- Work in conjunction with the security guards to maintain security awareness within the school.
-Ensure accuracy of visitor logs, staff leaving logs, and student attendance to provide in the event of an evacuation or drill.
- Provide support to Health and Safety Officer as needed during drills and emergencies.
- Ensure visitors to the school use appropriate toilets to ensure student Safeguarding procedures are maintained.
Ad hoc administrative support
- Provide administrative support as needed including but not limited to filing, calling parents, marketing collateral inventory, copying, etc for the school.
- Other ad hoc tasks as assigned by the Principal / line manager.
Requirements
- Previous work experience in a customer facing role.
- Excellent written and spoken English communication skills
- Excellent organisational and time-management skills
- High level of customer service and good interpersonal and team working skills
- Good ICT skills
- Ability to work independently on own initiative and the ability to work under pressure and remain calm
- Self-motivated and enthusiastic
- Flexible and supportive
- Comfortable working in a diverse, multinational community.
Other Responsibilities
- All staff are required to manage effective personal development as part of NAEʼs commitment to invest in staff as the key resource in the organisation.
- Each individual must ensure that they meet their statutory responsibilities and adhere to NAE and school policies with regard to Health and Safety, Equal Opportunities and other relevant legislation.
- A commitment to safeguarding and promoting the welfare of all pupils and the willingness to undertake appropriate child protection training when required.
Essential:
• Compliance with visa requirements for working in Singapore
• Must hold a current Enhanced Criminal Records Bureau Disclosure or equivalent for countries lived in outside of the UK.
• A commitment to safeguarding and promoting the welfare of all pupils, with a willingness to undertake appropriate child protection training as required.
Safeguarding
At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our students irrespective of race, ability, religion, gender or culture.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. The school will help to assist in obtaining this check.