Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Senior Accounts Executive (AR) [Up to $3800 + VB|5 days|Kallang]

Job Info:

• 5 working days
• Up to $3800 + VB
• Kallang

Job Description:

Accounts Receivables

• Handle full functions of AR in Finance Department
• Timely and accurate processing of sales invoice to customers
• Process all receipts
• Follow up with customers to encourage timely payments
• Actively identify and recover overdue receivables with relevant stakeholders
• Quarterly sales commission calculation
• Quarterly filing of GST
• Banker's guarantee application for projects
• Handle company insurance and project insurance
• Monthly end closing activity - AR aging report, bank reconciliation, balance sheet schedules and journal adjustments
• Processing credit application form, managing credit risk
• Maintain debtor record in system
• Handle customer portal registration

Accounts Payables

• Oversee AP Function
• Backup for AP and assist in payment approval process when necessary

Finance

• Assist in month end financial closing - P/L, B/S, Cashflow forecast
• Liaise with external accountant, auditor, tax agent, corporate secretary and bankers as and when necessary
• Assist in any ad-hoc regular task given

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun| EA Personnel No.: R22109905

Overview

The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. We’re looking for a highly driven, motivated marketing and people leader to join our Go-to-Market (GTM) team. This role requires someone who thrives leading a team, acts as a thought leader, develops marketing strategy, and tracks success criteria and performance metrics. The person develops and executes business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year. Leads definition and orchestration of strategic go-to-market (GTM) plans across the business. Drives area/subsidiary leadership through revealing and pursuing long-range, white-space growth opportunities and investment plans, including geographical expansion. To be successful in the role you should be a thoughtful people leader and drive your team development for success through business impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive Business Performance
  • Partners with Areas to drive GTM for aligned Solution Plays, identifying growth opportunities in the market and builds clear execution plans.
  • Align, influence and coach field teams, sales operations, marketing plans, business rhythms and change management to convert strategic priorities into local execution.
  • Partners across Microsoft core teams to bring the voice of field and co-design strategy and programs.
• Leads Sales Enablement
  • Lands and champions solution plays, activating connected sales and marketing execution in every segment to maximize performance and share.
  • Lead and collaborate with GPS for local partner-led marketing strategies and demand generation that support solution play performance.
  • Champions Microsoft strategy and Solution Areas and builds industry presence.
• Champions Product Advocacy
  • Advocates as the voice of the Customer, Partners and Field to provide thought leadership on competitive landscape, solution area gaps, sales trends, etc. to drive improvements on the GTM plan.
  • Grows organization capability to drive true insights, learnings and blockers for leaders, managers, and sellers .
  • Drives standardized rhythms and tools that drive increased customer and partner facing time for sellers .
  • Activates leaders and managers on investments and resource optimization, leveraging data and analysis .
• Exemplifies Microsoft Values, Culture, Leadership Principles
  • Creates clarity by creating a shared understanding and building a clear course of action
  • Boundary-less leader who pursues right outcomes to achieve success .
  • Models living the Microsoft culture and drives our leadership principles and Model, Coach and Care.
• Respected People & Organization Leader
  • Builds organization capability for employees, partners, and market opportunities
  • Grows effective & inclusive teams where people can do their best work.
  • Influences and transforms behaviors and evangelizes new ways of working .
• GTM Strategy, Planning, and Delivery
  • Develop plans inclusive of marketing, field, consulting, customer success, and partner functions that support a One Microsoft approach to overall business strategy and execution.
  • Build GTM Plan with Sales, Services, Partner, and Marketing to drive business growth and align solution plays and programs to Area capability.
  • Land programs and investments with a solid ROI aligned to Corp and local priorities and drive Change management to accelerate growth.
  • Lead the team to deliver on targets by orchestrating execution and providing GTM objectives to drive marketing strategies for customer acquisition, acceleration, adoption and advocacy.

Qualifications

• 12+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience AND Bachelor's Degree in Business, Marketing, Computer Science, or related field
• OR equivalent experience.
• 8+ years experience managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.

• Acquire new clients through business development/cold calling
• Source, screen, interview and shortlist potential candidates to match with the client requirements
• Develop and maintain a strong working relationship with clients and candidates

Requirements:

• At least 2 years of proven track records in recruitment, sales, business development or similar experience
• Good understanding of sourcing and recruiting process
• Confident, sales driven and results oriented

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities:

• Personally and frequently verify that the guests receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Ensure Marriott L&D and Lobster Inc training is completed constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertaining guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.

Our client is one of the well-known bookstores in Singapore. They are looking for several Assistant Retail Manager to join their team!

Job Details:

• Salary: $2800- $3500 (depends on experiences)
• Working hours: 5days work week with retail working hours
• Location: Islandwide

Job Responsibilities:

• Provide training and guidance to the staff In order to maximise the KPI
• Supervising inventory levels, restocking, and managing return processes effectively.
• Overseeing store opening, closure, and daily sales banking.
• Responsible in budget planning, store workforce and so on
• Ad-hoc dutiea as assigned

Job Requirements:

• Min GCE ‘O’ Level
• Candidate with 2-3 years of supervisory experiences is an added advantage

Interested applicants please send your resume to wa.me/6580446108 or click ‘Apply Now’,

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Lim Xin Lin (Emily) (R23113540)

Environment and Release Management

1. Pre-requisites

· Prior experience with Linux server

· Prior experience with DevOps, Bitbucket (to maintain and promote code to SIT/UAT etc)

· Prior experience with Production deployment

· Prior experience with middleware

· Technical skill sets: Control-M, PL/SQL, Jenkins, JBoss, Weblogic

2. Job Responsibilities

· Initial Environment set up

· Environment maintenance and drop deployment

· Oversee hardware procurement and setup by Infra team

· Setup, maintain and own various environments (Dev, SIT, UAT, MR, DR, Prod)

· Raise, track and manage Change Requests relating to the various environments

· Ensure any and all code deployments to each environments are properly governed, including DevOps SOPs

· Manage and own deployments to each of the various environments

· Track, maintain and highlight Issues, Risks and Dependencies related to infra/environments, escalate where necessary

To Apply:

Interested parties, please click the button "Apply Now" below.

We regret that only shortlisted applicants would be notified.

Ho Hui Xuan | REG No : R23114300

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Brief overview of the role
The Business Development Account Manager will manage a group of existing corporate clients headquartered in Asia and is personally responsible for renewing subscription of Euromonitor’s web-based database and growing revenues across this client base.
In addition, the manager will be responsible for increasing use of our products; promote Euromonitor as a global strategic research partner; proactively build on our understanding of client organisation, strategy and priorities; assist with day-today client queries and training. The successful candidate will have an intelligent and organized approach to client-focused activities, essentially focusing on revenue generation activities, and balancing it with client support and assistance.
The manager will be focused on select industry verticals and is able to engage people at all levels within clients’organization, especially senior executives. This is a proactive, commercially driven role where success is ultimately measured in revenue growth and subscription renewal. He/She must be a confident, self-motivated and collaborative team
player to drive the commercial agenda.

Key Responsibilities

• Ensure continued renewal of Euromonitor’s Passport subscription
• Grow revenue for given territory through upsell/cross-sell of Euromonitor’s services
• Develop client relationships:
• Understand client organization, strategies, priorities
• Grow network of users, Grow usage
• Successfully convey benefits of Passport and Euromonitor’s methodology
• Establish Passport as must-have
• Develop partnership-style relationship
• Train users face-to-face or via online meetings
• Provide expert research support to all clients, through detailed understanding of Euromonitor’s product portfolio and research methodology
• Encourage client’s participation in the virtuous circle to improve quality of data in Passport
• Collaborate with industry teams to develop product offering to meet the changing needs of our client base and Leverage research and industry expertise into the client base

Skills / Proficiencies required

• Bachelor’s degree holder,
• Highly motivated and conscientious professional with a proven track record managing client relationships to deliver incremental revenue in the B2B arena
• Experienced negotiator
• Strong networking and communications skills to uncover new opportunities, garner support for Euromonitor’s products with senior executives’ buy-in, and deepen client relationship
• Tenacious, driven, with good commercial awareness and persuasive skills to close deals
• Target oriented – ability to meet monthly and annual sales targets Ability to multi-task, balancing proactive commercial activities with reactive client support across given territory
• Team player with excellent communication and presentation skills
• Oral and written fluency in English
• High level of numeracy; computer literacy
• Knowledge of consumer market trends and dynamics preferable
• Prior experience in B2B business development, or in consumer goods research will be a plus

Fullerton Health is building the entire health & wellness value chain in the community. As part of the growth, the Assistant Manager plays a pivotal role in executing and managing projects, collaborating with cross-functional teams to drive the successful execution of Healthier SG initiative in Fullerton Healthcare Group. The candidate should be passionate about improving health outcomes and preventive health, be exceptional in communication, interpersonal and organizational skills, and adept in stakeholders management.

Key responsibilities:

• Collaborate with project stakeholders to define project objectives, scope, and deliverables.
• Coordinate and oversee project activities, ensuring that tasks are completed on time and within budget.
• Implement and manage Healthier SG marketing strategies in alignment with the department and organisation goals.
• Monitor and drive project progress and communicate critical updates and reports to relevant stakeholders in a timely manner
• Develop communication plans for timely engagement and involvement of stakeholders for all clinical projects and initiatives
• Stay up-to-date with healthcare, compliance and marketing guidelines, working with legal and compliance teams to address any project-related regulatory issues.
• Ensure alignment of project goals with organisational objectives.
• Prepare regular progress reports and performance summaries.
• Other business duties as assigned by the reporting manager.

Requirements:

• Relevant Diploma or Bachelor's degree with minimum 3-5 years of relevant experience in related fields (Healthcare, Marketing, Business, Project Management etc.)
• Relevant marketing background with a track record of successful health marketing campaigns will be advantageous
• Experience in the local healthcare system and clinical operations would be highly beneficial.
• Problem-solving, critical-thinking, communication and interpersonal skills will be critical.
• Ability to work and handle multiple priorities independently, while paying close attention to timelines.
• Strong analytical and detail-oriented mindset for data-enabled outcomes
• Flexibility in managing changing demands in operating environment will be essential.
• Passion for improving health outcomes, preventive health and a commitment to the Healthier SG movement.
• We are an equal opportunity employer and welcome applications from all qualified candidates. If you are passionate about making a positive impact on the health and well-being of Singaporeans, we encourage you to apply for this exciting opportunity.

Job Description & Requirements

Project Manager

Main Responsibilities

• Responsible for overall project management of all works at site from conception to completion
• Liase with clients, operators & management to realize all project objectives and meet contractual conditions of performance
• Attended SWC and subcontractor coordination meeting to resolve outstanding issues
• Oversee all onsite and offsite constructions to ensure compliance with schedules and quality requirements, authorities regulations
• Review the project in-depth to schedule deliverables and estimate costs
• Negotiate terms of agreements, draft contracts and obtain permits and licences
• Analyse, manage and mitigate risks

Preparation

• Method statement and presentation to Clients/SBST/LTA/SMRT.
• Detailed installation program, Risk Assessment, documents and as-built drawings.
• Sub contractor scope of work and tender document.
• Monthly & weekly progress monitoring reports for submission to the management & client.

Relevant installation knowledge

• Intake transformers, services transformers, rectifier transformer, inverter transformer, GIS (SF6) switchgear, bus ducts, DC panels, distribution boards, ITB interface panels ,batteries & battery chargers.
• 22kV HV cable, termination & testing of HV & control cables including installation of associated conduits, cable trays, Viaduct cable bracket and ladders.
• Fire stops at the stations.
• HV cable joint and conduct hi pot test for the HV cables.
• Conduct contact resistance tests of bus bars and SF6 dew point tests of GIS panels.
• Working experiences in LTA/MRT projects & in railway electrical cable systems are highly welcome

Ocean Operations Executive (Import/Export)

Job Summary:

• Working Hour: Mon - Fri; 8.30am - 5.30pm, Alternate Sat: 8.30am - 12.30pm (Work from home)
• Salary: Basic Up to $3,200 + AWS + VB
• Working Location: Tampines

Responsibilities:

• Overseeing the maintenance of documentation related to the company's Import/Export operations.
• Managing permit declarations and ensuring timely clearance deliveries.
• Handling Import documentation processes in collaboration with carriers and Co-loaders.
• Ensuring efficient shipment handling and addressing customer inquiries promptly.
• Establishing communication with vendors/suppliers for import shipments.
• Responsible for invoice preparation and conducting invoice verification when necessary.
• Proficient in managing transshipments and cross-border shipments.
• Undertaking any additional duties as assigned.

Job Requirements:

• 2 years of relevent experience
• Good understanding of import and export procedures for ocean freight.
• Knowledge of cargo clearance permit declaration a plus

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Tan Chin Yee Cindy | EA Personnel No.: R23116373

Duties & Responsibilities

• Responsible for direct work for Reinforced Concrete Works for Drainage and Tunnel top & bottom slab construction (Rebar & RC Formwork).

• Overseeing and monitoring on-site the daily construction and site coordination of construction activities for rebar & formwork.

• Check shopdrawings for the preparation of structure works.

• Responsible for rebar BBS Schedule.

• Arrange works to workers.

• Control and minimize material wastages.

• In-charge of Inspection with RE / RTO.

• Ensure safe working conditions for workers.

• At least 25 years working experience in the field of Reinforced Concrete Works.

• Good in assessing rebar quantities based on construction drawings and must have good working experience in Reinforced Concrete Works.

Others (if any) : Experience in Infra-structure project more than 200million.

Job Descriptions

• Manage 360 end-to-end recruitment process
• Identify new business opportunities and establish relationships with potential clients
• Liaise with clients to understand their hiring needs and expectations
• Manage the full recruitment process, from sourcing, screening, interviewing and selecting the right candidates according to clients’ requirement
• Provide good customer service to clients and candidates

Requirements

• Diploma or Degree in any discipline
• Proven track record in sales and account management in any field
• Persuasive, resilience, driven and willing to take on new challenges
• Energetic, self-motivated and proactive
• Good interpersonal and communication skills

Please submit your application by emailing a detailed copy of your updated resume to [email protected]

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

About Us

Established in 2016, Slasify is a Singapore-based technology company operating with a fully remote team and is rapidly-growing through our EOR & payroll services rendered to businesses worldwide. Our colleagues are currently working in Taiwan, China, Singapore, Malaysia, Indonesia, South Korea, USA, Canada, France, Abu Dhabi, and more!

Job Description

We are on the lookout for a seasoned Product Manager with a strong background in the SaaS industry. The ideal candidate will bring a wealth of experience in managing SaaS products through their lifecycle and will play a pivotal role in steering our product development strategies to new heights.

Key Responsibilities:

• Lead cross-functional teams to develop and implement (SaaS) product strategies.
• Conduct market research and analysis to identify customer needs and market trends.
• Define and prioritize product requirements and roadmaps.
• Oversee the product development process, ensuring timelines and quality standards are met.
• Develop and implement strategies for product performance assessment and enhancement.
• Collaborate with marketing, BDs, and support teams to ensure product success.
• Communicate effectively with stakeholders at all levels, including presenting product plans and reports.

Minimum Requirements:

1. At least 8 years of related experience in product management or a similar field.
2. Fluency in both English and Chinese, with strong communication skills in writing and reading.
3. Extensive knowledge and experience in Strategic Product Development and Product Performance Assessment.
4. Bachelor’s degree in Business, Marketing, Engineering, or a related field. Master’s degree preferred.
5. Strong analytical and problem-solving skills.
6. Excellent leadership and team management abilities.

Preferred Qualifications:

• Proven track record of developing and managing successful SaaS products.
• Experience working with Agile development methodologies.
• Familiarity with the latest trends and technologies in the SaaS space.

Benefits

• Unlimited holidays (but sorry, you cannot cash out)
• Work from anywhere in the world (as long as it’s safe and healthy)
• Flexible working hours
• Laptop buy-back policy
• Seasonal bonus

Assistant Marketing Manager

• Assist in planning and execution of business units’ specific marketing plans to help met the objectives of the various business units

• Ensure timely briefing, production and execution of all advertisings and promotions, and all above and below the line campaigns including in-stores marketing collaterals, price changes, new products launch and etc.

• Conduct market research and analysis to identify target consumer segments, market trends, and competitor activities.

• Conduct regular store visits to evaluate product visibility, competitor activities, and gather insights from retail partners.

• Monitor and evaluate the effectiveness of trade promotions, analyze ROI, and recommend improvements for future marketing strategies.

• Work closely with creative and digital agencies on website and social media accounts content updates, in-store visual merchandising & renovations, ad-hoc projects and etc.

• Preparation of reports.

• Support any ad-hoc activities assigned when required.

REQUIREMENTS

• Min Diploma, preferably in marketing with min 2 Years of working experience in the related field

• Possess good problem solving skills, results-oriented & communication skills.

• Meticulous, ability to multi-task & passionate to deliver projects on time.

• Possess a positive attitude and willing to learn new things.

• Proficiency in Microsoft Office.

Salary: Up to $5500

Location: Walking distance from MRT

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

• Develop, outline, and effectively communicate Aftersales strategies, policies, and procedures to stakeholders.

• Ensure consistent implementation by monitoring operations and analyzing data for strategic planning.
• Analyze Aftersales reports and performance metrics, collaborating with operations for improvement plans.
• Design programs to meet business objectives like parts purchase targets and customer retention rates.
• Stay updated on industry trends by engaging with automobile bodies, competitors, and market feedback.
• Foster strong relationships subcontractors, and suppliers for seamless operations and necessary support.
• Prepare ad-hoc reports for internal and external stakeholders as needed.

• Minimum requirement of a Diploma in relevant fields or equivalent, coupled with a minimum of 3 years of relevant work experience.
• Prior experience in the automotive industry, demonstrating a good comprehension of Aftersales operations.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $5,800 with attractive bonus
• Working location at central
• Experience in aftersale operation in automotive industry

Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

Job Responsibilities:

• Responsible for managing event experiences independently from conceptualisation through completion – planning and preparations, coordinating, setting up, on-site event management and post-event retrospective.

• Develop and manage budgets for each event including negotiating with vendors to secure cost-effective and high-quality supplies and services.

• Attend site recce with clients and vendors for feasibility studies and provide advice on suitable setup based on the existing infrastructural provision.

• Work closely with clients, service and kitchen operations teams, other internal departments, external vendors and contractors to ensure smooth operations for every event, including but not limited to the coordination of timeline, manpower, appropriate licenses, logistics, technical & housekeeping issues.

• Conduct rehearsals to ensure smooth event flow and troubleshoot any potential issues.

• Be visible to clients during their event and handle feedback and complaints from guests to ensure they are resolved promptly.

• Prepare and present reports detailing event metrics, financials, and client feedback post-event.

• Confirm and reconcile all vendor invoices post-event.

• Any other appropriate duties and responsibilities as assigned.

Requirements:

• Proven experience as an Event Manager or in a similar role within the hospitality, F&B, events or wedding planning industry

• Ability to manage budgets and financial resources

• A self-starter who can work independently and collaboratively with a positive mindset

• Possess strong interpersonal skill, result-oriented, ability to multi-task with strong planning and organisational skills

• Works well under pressure especially with time constraints and dealing with unplanned circumstances during events

• Proficient in English, written and communication

• Proficient in MS Office

• Able to work irregular hours, including evenings, weekends and PH

• In charge of creating, managing, and advancing sales projections for assigned customer accounts.
• Collaborate across different departments to coordinate pre-sales, professional services, and support teams, ensuring successful customer solutions are delivered.

Requirements:

• Diploma and above.
• At least 2 years of sales experience in an SI company.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are looking for an experienced Digital Manager. Equipped with digital marketing skills and experience, you will be the in-house digital strategist responsible for managing and implementing digital campaigns. You will take ownership to conceptualise, implement and optimise the digital marketing efforts for various business units.

Job Responsibilities

• Create and execute comprehensive 360 digital strategy and marketing campaigns
• Drive digital strategy for lifecycle marketing and personalised customer communications to grow engagement and encourage more spending
• Define and develop communication strategy to grow product usage by identifying usage trends and ensure continuous adoption and spend
• Monitor and stay up-to-date on the latest trends and best practices in digital marketing
• Manage internal creative resources by reviewing, categorising and prioritising inbound workload and direct to the relevant owners and teams, ensuring projects are completed within agreed time frames
• Continuous reviewing and improving of the resource scheduling process
• Ensuring all resources are meeting individual and team utilisation targets

Job Requirements:

• Degree in Communications or Digital Marketing
• At least 8 to 10 years' experience doing digital strategy and execute digital marketing plans
• Proficient in MS office
• Candidate who is organized, meticulous and structured

Job Descriptions

• Manage e-Commerce logistics of warehouses and delivery in order to develop strategies to improve the speed of orders, quality and to reduce costs in last-mile delivery and installation services

• Develop and maintain periodic reports and KPIs

• Design and implement business strategies, plans and procedures to have a seamless logistics operations

• Process optimization and identify value-added service areas

• Collect and analyze relevant data (e.g. operational, vendor, market research or payment gateway reports), drawing actionable insights for business decision-making and process improvement

• Participate in business expansion activities (Proposals, investments, corporate alliances, etc.)

• Support business set-up and problem-solving in South East Asia subsidiaries

• To sustain motivation and improvement initiatives within the organization

Job Responsibilities

• e-Commerce fulfilment and last-mile delivery efficiency to increase operating margin

• Support to set up standard policy, cost structure and templates

• Benchmark best practices and share them with subsidiaries

• Develop proposals and formal responses / RFQs

• Manage relationships with partners/vendors to secure cost and operation competency

• Organize and assess improvement opportunities

• Manage monthly business reviews

• Manage database of business opportunity and vendor pool, including information on scope, size, capabilities, cost, reliability, etc.

• Ensure smooth data flow until the order fulfilment and delivery

Job Qualifications

• Proven experience in logistics projects/operations within an e-commerce area (Seller / Market place / Logistics Company)

• Hands-on experience in aspects of logistics, from order management, warehousing, last-mile delivery and customer service

• Experience in new start-up operations set-up will be a plus

• Strong proficiency in warehouse and delivery operations

• Comprehensive understanding of e-Commerce and supply chain management

• Able to sense urgency and know when to escalate for assistance

• The ability to identify network inefficiencies and opportunities for reducing operating expenditure

• The ability to deliver results within defined financial parameters

• Bachelor's degree in logistics or transport management or equivalent working experience

• Minimum 5 years experience in e-Commerce logistics

• Competent with Microsoft Office, particularly Excel

Assistant Manager (Lighting department) - Stationed at Macau

Job Responsibilities

• Responsible for working as part of the Lighting Team to install, maintain and operate lighting and electrical show elements and systems in a safe and consistent manner for The House of Dancing Water and all company events/ shows.
• The Assistant Manager may participate as a follow spot and/or console operator and assist with strategies to ensure a safe working environment at all times.

Job Requirement

• Five years as electrics technician; field experience with repairs and troubleshooting, and the use of digital test equipment to perform such repairs; in-depth electrical and electronics knowledge and experience.
• 3-5 years of console experience and or follow spot operation in a theatre, acrobatic or dance show environment.
• College diploma (or degree) in live entertainment or theatre production (or equivalent work experience).
• Strong computer knowledge required in ACAD/Vectorworks, Filemaker, Lightwright and other specialty lighting programs.
• Experience with large-scale production lighting systems, troubleshooting electrical systems, digital communications, and computer operations related to theatrical lighting.
• In-depth knowledge of hardware and software applications related to Lighting and Projection systems.
• Personnel management experience an asset.
• Flexibility, autonomy, team player.
• Good communication skills.
• Ability to handle contingencies and work well under pressure.
• Knowledge of Microsoft software for Windows.
• Fluent in English (Written, Spoken) is required. (communicate with co-workers)
• Fluent in Cantonese is an asset.
• PADI Dive Certification or desire to learn to dive. (Training Provided)
• IRATA certification or desire and ability to receive IRATA certification. (Training Provided)
• Have theater / stage performance related working experience
• Able to work-at-height

Interested applicants, please submit your latest CV with a latest photograph and email to [email protected] (Job title : Assistant Manager (Lighting department) (Stationed at Macau)

Licence No: 07C4571 / Registration No : R1102043

Manager, Technical Service Singapore

Volvo Bus Asia Pacific is one of the leading clusters within Volvo Bus Corporation (VBC) and has a proud history of profitability and growth. It is responsible for Bus vehicle and Service sales business, partnership with Volvo’s own and private importers, key customers and body build partners, and progress of the Volvo Buses total business within the region.

We are looking for a technically competent and passionate individual to join the Volvo Bus Singapore team as Manager, Technical Service Singapore.

Reporting to the Country Manager, Volvo Bus Singapore, the Technical Service Manager has the responsibility of providing technical and service support for Volvo products to our private dealer, institutional and fleet customers. The Manager will also guide and liaise with the Service Dealer to ensure customer satisfaction through delivery of prompt, customer-focused and high-quality technical solutions in a timely manner thus ensuring uptime of bus operations.

Technical Service:

· Provide hands-on technical solutions and support in a timely manner to all Volvo bus customers for Volvo product / buses operating in Singapore.

· Support with troubleshooting, technical requests and escalations and conduct field investigations.

· Train, upskill and provide technical support to Volvo’s private dealer in Singapore.

· Liaise with Volvo Headquarters and other technical teams for swift solutions on technical service issues affecting customer operations.

· Co-ordinate with the technical managers in APAC Central and Malaysia along with the Dealer Network in Singapore and Malaysia to ensure seamless cross border service support and minimized downtime for cross border private bus customers.

· Develop and maintain relationship with all stakeholders (for eg. Authority, PTO’s, Private dealer, key suppliers, and body building partners).

· Proactively monitor field service issues, including escalation of repeated failure, leading to submission of technical case which can lead to improved solutions (campaigns) to help improve product quality.

· Coordinate and manage stakeholders to ensure seamless delivery (Chassis inspection / Pre-Delivery Inspection / acceptance) of new vehicles to Singapore customers.

· Partake in scheduled monthly or quarterly technical service meetings with Public Bus Operators, Authority and Private Dealer.

· Perform connected-vehicle data analysis to enhance & broaden customer value proposition.

· People Management - Manage Volvo bus service personnel.

Monitor & Reporting:

· Warranty management – Analysis and review of claims & budget for Singapore.

· Monthly submission of top 5 quality and service meeting and required items to APAC APAC Central technical manager.

· Monitor new campaign releases and ensure campaigns are implemented on vehicles in a timely manner. Report campaign completion status to APAC Central technical manager.

· Other adhoc duties as requested by the Country Manager / APAC Central technical manager.

Service Systems support:

· Be the super user for select Volvo systems within the market.

Training:

· Deliver / Co-ordinate technical training to be provided to Public Transport Operators, dealer network and Singapore Bus Academy (SGBA) / Land Transport Authority (LTA) in conjunction with APAC Central technical manager & APAC Training Manager.

Requirements

· A technical service professional with 6 to 10 years’ experience in the bus / truck industry.

· Good service, workshop, and customer facing process knowledge.

· Strong hands-on problem-solving experience with in-depth technical and electrical knowledge.

· Customer-focused, excellent client communications skills to work and build relationships with key customers, new dealers, business partners and internal team.

· Ability to learn on the fly, work in a cross-functional, multi-cultural team and adapt to challenging environments.

· Proven ability to lead and coach people.

· Experienced in conducting training and develop training plans.

· Good verbal and written communication skills.

· Open to frequent local travel and occasional international travel.

Qualifications

· Bachelor’s Degree in Mechanical, Electrical or Technical Engineering or related qualifications

· Experience in working with technology and productivity tools including MS Office, Excel & PowerPoint

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Days: Mon – Fri 9am – 6pm, Weekends (Depends on project)
Office: Middle Rd (Nearest MRT: Bencoolen) ; will need travel to site
Salary: $4000 - 6000

Job Responsibilities:

• Plan and implement installation works for our products especially glass partitions, operable walls, stretch membrane, and acoustic panelling
• Coordinating and preparing project documentation/shop drawings/as-built drawings for submission to clients
• Able to read and prepare construction technical drawings and related installation works, including site measurements
• Coordinate with suppliers, installers and main contractors to ensure projects are completed according to quality, cost and time requirements
• Work with suppliers and installers to overcome technical challenges
• Capable of handling multiple projects simultaneously
• Attend safety toolbox and other site meetings
• Monitor inventory levels

Job Requirements:

• 3 - 5 years’ experience in the construction field
• Experience in managing construction projects / supervisory in relevant field
• Will need to commit weekends for oversee or monitor the project if required

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683