Position Overview
The Club Residences Manager is responsible for all aspects of operations within the club residences, with the support of its team of supervisors and assistant managers. The individual should be a good ambassador of Capella, and provides guidance to the team to provide a warm and personalized guest service to club residences guests during their stay. The individual also builds rapport with guests, gather feedback and contribute ideas for the organization's continuous improvement. The Club Residences Manager is also responsible for monitoring the financial performance of the club residence, through active budget monitoring and payment collection.

The Role

Manage Club Residences Operations

• Implement operating procedures and service standards for club residences operations.
• Monitor club residences operations to ensure adherence to organizational standards and procedures.
• Review manpower allocation for club residences operations.
• Conduct regular inspections on service delivery.
• Monitor club residence supplies and equipment inventory.
• Coordinate day-to-day club residences operations to ensure operational efficiency.
• Plan resources and allocate work assignments to team members.
• Maintain stock level of supplies for guest rooms and club lounge.
• Conduct checks on club floor lounge, facilities and equipment.
• Review activity and revenue reports to monitor and update management on departmental performance.
• Support budget forecasting processes for the department.
• Manage cost control to keep departmental operating expenses within budget.
• Prepare periodic management reports.

Drive Service Excellence

• Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations.
• Maintain complete knowledge and understanding of local events, local cultural heritage, attractions, holiday schedules, dining and entertainment venue.
• Meet and greet guests to build rapport.
• Communicate VIP and repeat guest arrivals to designated personnel for warm welcome and delivery of amenities to units.
• Anticipate and address residence owners' service needs.
• Assist in the execution of response and recovery actions during emergency situations.
• Handle guest complaints by following the procedures and ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Speak with others using clear and professional language.
• Work with all parties to ensure comfortable stay for guests.
• Innovate new ideas to enhance guest experience and revenue generation.
• Direct the implementation of sustainability programmes to drive organisational green initiatives.

Staff Training and Development

• Gather feedback form the department on needs analysis and provide adequate training for staff.
• Identify deserving staff for appreciation and career advancement.

Talent Profile:

1. Previous experience as a Residence Manager or Assistant Manager in an upscale property
2. Ability to focus attention on guest needs, remaining calm and courteous
3. Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances
4. Strong leadership skills

Job Description:
Manage and guide the team on product knowledge, customer service excellence, and best practices.
Lead and inspire the sales team to achieve sales targets while delivering exceptional customer experiences.
Promote our brand’s beauty products to customers, highlighting the benefits and features to drive sales.
Conduct skincare consultations and product demonstrations to educate and assist customers in selecting the right products.
Analyze business performance and provide insights to identify opportunities for growth.

Requirements：

Mininum 3 year relavant experience
Good interpersonal skills, independent, driven & possess initiative.
Passionate about the beauty and service industry.

Job Title: Digital Marketing Manager

Company

PIF Capital is a boutique consultancy firm dedicated to helping small and medium-sized businesses worldwide fast-track their business growth using capital mechanisms. With over a decade of experience, we have engaged with numerous SMEs, enabling us to identify common challenges and pain points. This wealth of knowledge allows us to tailor our programs specifically to guide and mentor aspiring SMEs, preparing them for their transformative journey towards Capital Entrepreneurship. We are expanding rapidly regionally and we look forward to having additional aspiring marketing personnel to be part of our growing strong team.

Critical Competencies / Critical Success Factors

You must be someone who is constantly looking for improvements in the digital space, questioning data and delving into the detail to understand and improve metrics. You will take immense pride in owning the digital account and constantly asking, why?

• A proven self-starter with an inquisitive mind, attention to detail and a creative flair

• Results driven with ability to quantify performance and optimize results driving all digital KPIs and ROI for campaigns.

• Minimum 4 years’ experience in digital marketing and campaign management with a strong understanding of digital marketing tools, platforms and best practices

• Proficiency with Google Analytics, Google Data Studio, Google Search Console, Google Tag Manager, and social media advertising (e.g. Facebook, LinkedIn)

• Experience managing PPC, SEO and Email marketing campaigns and optimizing landing pages plus user funnels

• Not be afraid to challenge the status quo and proactively surface challenges and solutions, driving best practices and excellence.

• Experience with A/B and multivariate experiments

• Ability to think innovatively, shaping and communicating new concepts in a collaborative and fast-moving tech marketing environment.

• Demonstrate creative abilities to develop campaign concepts collaboratively working with external agencies or internal creative teams.

• Experience working with stakeholders across countries in APAC

• Passion for social media and media intelligence, an entrepreneurial spirit, and the ability to quickly grasp technology concepts

• Proficient in understanding marketing research and statistical analysis

• Curious, proactive and enjoys challenging the norm with energy and drive in a challenging and dynamic environment

• Exceptional communication and interpersonal, organizational, and project management skills.

• An understanding of content marketing and/or predictive marketing would be a plus

• Performance-oriented and a can-do attitude

• Good communication and writing skills with an excellent command of the English language

• Able to communicate in Chinese language to coordinate and handle queries in regards with the development of market content matters

• Tech-savviness and a good understanding of web-tools and platforms for marketing would be desirable

• A good team player with initiative, creativity and resourcefulness

Key Accountabilities

• Take the lead with digital ad campaigns to drive brand awareness, engage audiences and generate consumer sales through multiple digital (social and search) channels.

• Deliver timely campaigns throughout the year that are aligned with business objectives and product launches / enhancements, as well as continue building the PIF brand story.

• Lead the wider product and marketing team in brainstorming ideas to create original, thought-provoking, and creative content to be used across paid marketing channels.

• Drive the day-to-day digital media operations including campaign set-up and optimisation to maximise engagement, conversion rate and overall ROI

• Communicate actionable insights to key stakeholders and make proactive recommendations for creative enhancements and optimisation of homepages, landing pages and user funnels.

• Brainstorms new and creative growth strategies and campaigns, bringing out the talent of peers through facilitated digital marketing workshops.

• Identify opportunities to improve marketing effectiveness through better audience segmentation, marketing techniques, and processes.

• Develop omni channel programs (email/push/in-app/media) delivering segmented notifications that are proven by both quantitative and qualitative measurements.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Develop joint marketing plans and initiatives with digital partners (B2B / B2C) and alliances with regional objectives to achieve business and revenue growth targets

• Responsible for planning and driving all sales KPIs and ROI for campaigns, rolls up sleeves.

We offer

• A comprehensive Salary package inclusive of Base + Incentives + Bonus + Employee's Share Rewards

• An extensive career development Fast-track management scheme

• Custom-made personal growth and development for every employee to achieve career goals.

Job Description & Requirements

• Plan, design and direct construction activities, to ensure safe and timely delivery and completion of development works.
• Present management reports pertaining to progress of projects, personnel performance and problems encountered and appropriate and effective solutions
• Cover site activities and documents, and timely report to management

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey, Architecture or equivalent.
• At least 10 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.
• Experienced in Structural and Architecture works will be preferred

ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialised rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs

• Observe and comply with all prevailing and regulations relating to Fire Safety Act.
• Conduct fire safety training for staff.
• Carry out regular building inspection and ensure non-compliance of fire safety are addressed and rectified.
• Ensure building fire evacuation routes are free from obstruction and fire evacuation plans are in place.
• Submit monthly and annual fire safety report.
• Conduct table top exercise regularly, fire drill exercise, fire risk assessment and incident management.
• Ensure staff and contractors comply with the safety regulations.
• Ensure all works carried out safely and/or in accordance with safety procedures
• Prepare and implement the Emergency Response Plan, Arson Prevention Plan, In-Place Protection Plan in the premises.
• To train, co-ordinate and supervise the Company Emergency Response Team (CERT) for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies.
• To conduct training to the occupants within the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies.
• To ensure all CERT equipment are put in place and properly maintained.
• To conduct SCDF CERT AUDIT annually.
• To conduct checks with appointed PE and submission of Annual Fire Certificate Renewal.
• To carry out a fire risk assessment of the premises and perform checks to any fire safety related activities or works with implementation of practical mitigation measures and solutions
• To oversee the maintenance of the fire safety & protection systems within the premises.

Requirement

• Diploma in Building or related discipline
• At least 3 years of experience in the relevant trade.
• Registered Fire Safety Manager with SCDF
• Able to work independently and possess good interpersonal skills.
• Good communication skills both verbal and written.
• Pro-active, independent, able to work with minimal supervision and perform under pressure.
• Possess high level of initiative and integrity.
• Has a good safety mindset and displays good WSH behaviour.

Job Description

• Oversee Grant Payable to ensure seamless payment to Grant recipients
• Oversee Accounts Payable and ensure timeliness and accuracy in invoice/ payment processing
• Review and ensure timeliness of month-end closing and reconciliation
• Manage outsourced Shared Service
• Implement IT systems as required
• Ensure all postings and workflows are in compliance to AIC Policies and Procedures
• Address and resolve queries from divisions and external parties
• Lead and manage new AP/ Grants project initiatives with design of sound control and governance framework
• Review and develop workflows, improve existing process and procedures for proper governance and efficiency
• Lead, coach and mentor team members
• Assist and support to provide required information and reports for audit activities
• Support ad-hoc projects or duties

Requirements

• Degree in business or accountancy or equivalent
• Minimum 8 years relevant work experience with 2 years in supervisory capacity
• Prior experience in handling accounts payable in large organization
• Good knowledge and understanding of systems’ process flow
• Experience in using ERP and/ or SAP is advantageous

Job Responsibilities:

• Under broad direction, this position is responsible for all phases of planning and execution on a medium-sized (typically less than $100 million total installed cost) project or may be responsible for a segment of a larger project
• Plan, organize, coordinate and control projects in accordance with the established policies, procedures, systems, and requirements approved by the company
• Has responsibility for day to day contact and communication with the client and focusing on providing client satisfaction
• Possesses knowledge of the respective industry
• Supervises personnel assigned to the project through subordinate leaders
• May also serve as the proposal manager of medium-sized projects
• Job role has budgetary accountabilities

Job Requirements:

• Degree in Engineering
• Minimum 12 years of related experience, with average experience of 15 to 20 years
• Possesses knowledge of the respective industries, including Onshore, Offshore, LNG, Refinery, etc

Responsibilities:

1. Lead a team in designing, developing, and managing quantitative investment strategies to achieve investment returns.
2. Oversee strategy model maintenance, optimization, and development of new models. Execute trades based on market volatility, including opening, closing, and liquidating positions.
3. Organize the development and maintenance of investment research platforms, investment databases, and quantitative trading systems.
4. Enhance the overall performance and profitability of the quantitative team.

岗位职责：

1、负责带领团队进行量化投资策略的设计开发和管理，并实现投资收益；

2、带领量化团队进行策略模型维护优化，以及新策略模型开发，通过盘面波动情况建仓、平仓、清仓；

3、组织投资研究平台、投资数据库及量化交易系统的搭建及维护；

4、负责提升量化团队整体水平和盈利能力。

Job Responsibilities:

• In charge of all technical matters involving designs, construction methods, work procedures, quality control, and document control.
• Provide technical support to the project team and project tender team when required.
• Facilitate effective communication among project teams, clients, and stakeholders to foster collaboration and respect on the job site.
• Review technical specifications and resolve technical queries.
• Attend meetings, conduct site inspections, detect design/technical issues, and draw discrepancies.
• Ensure all drawings/BIM models are prepared and updated timely and accurate.
• Maintain an up-to-date record of project activities, project timeline, and progress.
• Work closely with internal stakeholders and consultants on project deliverables, ensuring the requirements are met.
• Responsible for all submissions to clients, consultants, authorities, and other stakeholders; ensuring timely and fulfilled submissions.
• Assist PM/PD in the overall project planning and other duties that may be assigned at any time.

Job Requirements:

• Degree in Construction/ Civil Engineering/Architecture or any related education.
• At least 5 years of relevant experience with a minimum of 2 completed private residential projects preferred.
• Strong background in construction activities and project management.
• Strong organization and planning skills.
• Excellent problem-solving skills.
• An effective communicator and has strong interpersonal skills.

A GRM acts as a brand ambassador at JUMBO, build relationship with customers and to leads the GRM team to ensure service excellence; and ensures standards are adhered to.

GENERAL TRAITS

• Charismatic and approachable personality

• Believe in providing service excellence

• Able to maintain composure in stressful situations

• Patience to teach and guide inexperienced staff

ROLES DURING OPERATIONS

• Complete GRO job scopes in accordance with company’s standard operating processes

• During roll-call, highlight any upcoming customers that would require special attention

• Manage walk-in customers to maximize table turns and manage customer waiting expectations

• Work closely with service team to ensure tables are returned in the required time

• Able to arrange customer arrivals and manage seating timings to ensure smooth operation

• Greet JUMBO rewards Premium members by name

• Survey all diners, handle and resolve customer complains

• Build relationships with customers

• Lead GRO department to ensure service excellence

• Train GRO team to be proficient and efficient

ROLES DURING NON-OPERATIONS

• Follow-up on upcoming reservations in accordance with the standard reservation timeframe

• Ensure GRO department daily opening and closing is in accordance with company standards

• Provide sales quotations and event preparation necessities

• Setup GRO department at new outlets (including training)

• Handle and resolve customer feedback (email and online reviews)

• Standardize GRO department operating procedures throughout the brand

• Assist Restaurant Manager to train service team on customer relation building

• Participate in various company initiatives and projects as required

WORKING HOURS

• 5.5-day work week

• Straight shift with 30min dinner break

Job Requirements

• Good command in written and conversational English

• Good command on conversational Mandarin and Korean

• At least 5 years of experience in customer relation

About our client: Our client is an EPC contractor in the Offshore Oil & Gas industry.

About the role:

• Lead initiatives for mergers, acquisitions, and joint ventures to drive company growth.
• Identify and evaluate potential strategic partnerships, investments, and new market opportunities.
• Conduct financial modeling, risk assessments, and market analysis for business expansion projects.
• Develop and maintain relationships with external partners, investors, and key stakeholders.
• Support C-level executives in formulating and executing growth strategies.
• Monitor industry trends, competitive landscapes, and market dynamics to inform corporate strategies.
• Assist in the review and negotiation of contracts and other documents related to such acquisitions, investments and joint ventures.

About you:

• Bachelor’s degree in Business, Law, Finance, or a related field.
• Minimum 7 years of experience in corporate development, M&A, or strategic partnerships.
• Excellent analytical and financial modeling skills.
• Proven ability to manage complex projects and multiple stakeholders.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Knowledge of commercial law, contract law, and regulatory frameworks preferred.
• Coordinate with internal departments (e.g., Legal, Finance, Operations) to ensure alignment with company goals.

Other information:

Work location: West (company transport is provided in selected MRT stations)

Working days:5 days works week, 8am to 5.30pm

*Please note that only shortlisted candidates will be contacted. *

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Vikneswaaree Subramaniam

EA Personnel Reg. No.: R24124033

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.
• At least 7 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Project Management
• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.
• Singaporean/SPR

Responsibilities:

• Monitor and manage the day-to-day operations of project, or function, including developing and monitoring budgets, coordinating activities with other subcontractors
• Handle contractual matters that arise
• Check drawings and quantities and ensure that these are accurate for the execution
• Oversee the selection and requisition of materials require at site.
• Plan the work schedule and efficiently organize the site facilities in order to meet an agreed program of deadlines;
• Liaise with consultants and/or sub-contractors engaged on the project;
• Attend regular meetings with owner/client/contractors/sub-con and ensure the progress is on schedule;
• Oversee quality control and safety matters on the site;
• Resolve any unexpected technical difficulties and other problems that may arise
• Overall responsible for execution of the projects
• Monitor the cash flow and budgeting of the project
• Accountable for the project’s projected profit
• Identify and comply with all applicable statutory / regulatory requirements related to project under his/her jurisdiction.
• Monitor work progress to ensure project stays on schedule.
• Ensure in-progress inspection and joint inspection Monitor work progress to ensure project stays on schedule.
• Carry out in-progress inspection and joint inspection
• Conduct safety and environmental risk assessment of projects handled
• Ensure staff work in a safe and orderly manner
• Ensure toolbox meeting are carried out for the project.
• Identify QEOHS training needs of subordinates

Product/Project Delivery

• Identify existing and potential Business stakeholders and ensures Business Mobilization on projects impacting his/her product
• Contribute to the scoping exercise by collecting requirements, proposing best on market / technology trends and assessing impacts on his/her product and roadmap.
• Challenge requirements to make sure the validated priorities will maximize the value of the product
• Drives/Contributes to the definition and scoring of value case with the expected benefits (+ KPI & key success factors) for projects impacting her/his product, ensure the business validation
• Collaborate with necessary Subject Matter Experts and stakeholders (Platform Managers, Product Managers, Architects, Change Lead, QC Lead, Designers, Data Scientists …) to provide ranged estimate, assess feasibility - timeline - complexity - level of confidence - risk - resource needs for the identified scenarios
• Lead Use case definition and solution scenario definition and selection
• Define the best project setup for her/his product team (resource needs)
• Contribute to retrospectives and demos on her/his product
• Contribute to the change management on her/his product deployment to Production, including handover to operations and support team
• Accountable for product documentation creation and maintenance

Academic Background

Bachelor’s degree in computer engineering and/or business school or equivalent.

Professional Experience

• 8+ years working in IT environment
• Experience in agile environment
• Experience in User Experience approaches
• Experience in workshop animation (design sprints, design thinking, creative problem solving)

Technical Skills

• Strong Business Analysis Skills
• Strong Negotiation & Communication Skills
• Tech-savvy: Curious and interested about Digital and Information Technologies
• Knowledgeable about technologies: Web/Java-J2EE, Oracle/Postgre etc

EA License Number : 11C4879

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

The Digital Marketing Manager for the cleaning industry is responsible for developing and executing digital marketing strategies to enhance the company’s online presence, generate leads for cleaning services or products, and attract top talent. This role involves managing digital campaigns, optimizing online content, and leveraging recruitment-focused marketing to build a strong employer brand and attract qualified candidates.

• Strategic Planning: Develop and implement effective marketing strategies that align with company goals and objectives.
• Team Leadership: Lead, mentor, and manage the marketing team to ensure high performance and professional growth.
• Brand Promotion: Oversee brand positioning, messaging, and campaigns to strengthen brand presence in the market.
• Customer Acquisition: Design and execute campaigns to attract and retain customers, using a mix of digital and traditional marketing channels.
• Social Media Management: Develop and execute social media strategies across various platforms to engage with target audiences, increase brand awareness, and drive traffic.
• Digital Advertising: Plan, execute, and optimize digital advertising campaigns (e.g., Google Ads, social media ads) to achieve marketing objectives and maximize ROI.
• Market Research: Analyze market trends, customer behaviour, and competitive landscape to inform strategy and decision-making.
• Performance Tracking: Monitor, measure, and report on the effectiveness of marketing initiatives, including social media and digital ads, adjusting strategies as needed to achieve targets.
• Collaboration: Work closely with other departments, including sales and product development, to ensure marketing strategies are integrated and supportive of overall business goals.

1. Loves turtles and is able to care for them, with some experiences would be advantageous

2. Able to learn and share the knowledge with others, in a group when needed.

3. Counter collection and items sale (sometimes)

5. Able to work independently and on holidays and weekends (IMPORTANT)

(6 day work week, 1 weekday off)

6. Fast Learner

7. There will be physically heavy workloads. (important)

8. Have some animal care/administrative background will be useful.

Responsibilities

• Play a pivotal role in shaping the future of product line, driving innovation, and delivering exceptional value to our clients and end users. This role offers a unique opportunity to lead product development, delivery, and portfolio management while working at company which powers internet connectivity in Singapore.
• Product Development: Spearhead the end-to-end product lifecycle, from conceptualisation to launch, ensuring offerings are competitive and exceed market expectations
• Market Insight & Innovation: Deeply understand the needs of Requesting Licensees (RLs) and our End Users (EUs), identifying gaps and innovating solutions that set us apart in the industry.
• Cross-Functional Leadership: Collaborate with diverse teams including Business Development, Regulatory, Planning, Operations, IT, and Finance to ensure seamless product delivery and support.
• Regulatory Engagement: Actively participate in company regulatory engagements with IMDA, contributing insights to navigate ongoing and ad-hoc regulatory matters that requires changes to product offerings and / or processes.
• Financial & Capacity Management: Develop and manage product budgets, forecast revenue, and optimize capacity planning to ensure availability, accessibility and affordability of company products
• Performance Monitoring & Optimization: Monitor product drivers, revenue, implementing get well plans when necessary. Continuously enhance features, pricing, and business processes to maintain a competitive edge.
• Customer-Centric Customisation: Engage directly with customers to understand their unique requirements, providing tailored solutions that drive customer satisfaction and loyalty.
• Compliance & Quality Assurance: Ensure all products and processes comply with relevant regulatory requirements

Requirements

• Degree in Business, Engineering, IT, or related disciplines.
• 3 - 5 years of experience in Product Management within a Telco/IT environment (those with more than 5 years of experience will be considered for Senior Product Manager position).
• Proven experience in financial and business case modelling.
• Strong customer-oriented mindset with the ability to translate complex needs into actionable strategies.
• Exceptional multitasking and KPI management skills, ensuring high-quality outcomes.
• Demonstrated leadership, team-building, and logical thinking abilities.
• Excellent interpersonal and communication skills, with a knack for influencing and driving change.
• Self-motivated, independent, and ready to take on new challenges.
• Bedok, 5 days, office hours.
• Job Reference: L49Y8855

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

• Develop and ensure effectiveness of the IT Risk Management in terms of framework, governance, risk appetite, methodologies, policeis and processes
• Support and conduct the identification and analysis of IT risks including the monitoring of potential emerging risks.
• Work closely with business and function units to identify, assess and mitigate risks.
• Partner stakeholders in risk assessments, establish risk strategies and develop appropriate risk mitigation plans and risk indicators
• Develop analytics for risks and dashboards for risk monitoring and reporting, and provide meaningful insights.
• Drive risk awareness to foster a positive risk culture that will enable proactive management of risks and grow risk competencies across the organisation.
• Provide advice to management and working groups on IT risks and associated risk issues.
• Support Community Care sector's cybersecurity programme.
• Support IT security awareness programme
• IT/Engineering related discipline or equivalent experience
• CISSP / CISM certifications or equivalent
• At least 8 years of progressive work experience in Cyber Security or Information Security
• Strong knowledge of common cyber security management framework, such as ISO and NIST.
• Familiar with IM8 a plus
• Hands on understanding of the current cyber threat landscape, attack methodologies, and risk mitigation and remediation methods
• Strong project management skills, experience in project planning, execution, tracking and progress reporting.
• Good presentation and communication skills
• Experience with systems administration a plus

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

QSC is currently seeking a Strategy & Business Operations Manager to be at the forefront of our international team’s business growth, supporting various high-impact strategic engagements across the regions and support the execution of sales and business development acceleration and transformation initiatives, aiming at scaling our go-to-market organizations and activities in region (e.g. channel performance management, expansion of our business development capabilities, (re-)designing sales workflows and processes and other business transformation activities). The Strategy & Business Operations Manager will have responsibility for creating project fundamentals, such as work planning, designing and executing analyses, build business cases, developing recommendations for action, supporting change management processes with internal and external stakeholders, and delivering presentations to internal and executive audiences. The Strategy & Business Operations Manager will be a member of the Sales Acceleration & Transformation (SAT) team, and will report to the Director, Sales Acceleration & Transformation

Essential Functions/Core Duties:

1. Strategic projects definition and planning

• Partner with (sales & business development) leaders across region(s) to define and implement strategic growth, acceleration and transformation initiative(s) to support long range business objectives.
• Gathering and analyzing information, formulating, and testing hypotheses and developing and communicating recommendations to the stakeholders.
• Defining, building and maintaining a market model for the regional organizations, implementing a data-driven market analysis & sizing methodology to support the strategic planning process.

2. Strategic projects execution

• Manage the operationalization and execution of strategic projects and programs, through collaborative cross-regional and cross-functional alignments with stakeholders
• Develop implementation strategies that address business requirements and engage appropriate teams that will deliver right outcomes
• Provide regular updates to key stakeholders on the progress of strategic projects including executives, team members, and others in the organization
• Plan for and execute high quality change management throughout strategic projects
• Professionalize and optimize our processes by recurrently monitoring and evaluating performance and making recommendations for improvements
• Organize and coordinate the intake of requirements from the teams, supporting the (re-)design of workflows and optimization of our platforms and tools
• Foster market acceptance of new or transformation initiatives, by keeping oversight on post-launch activities and assessing adoption by go-to-market teams.

3. Cross-functional collaboration

• Provide leadership and coordination on major engagements on day-to-day problem solving with the teams and stakeholders.
• Become recognized both internally and externally as a key “go to” contact for execution of strategic initiatives.

Job Requirements & Qualifications:

• Undergraduate degree in business related field (Economics, etc) or BA/BS (any major); MBA preferred.
• 5+ years working in a strategy focused role in the AV or IT industry or 2-3 years experience with a top management consulting firm.
• There is a high level of independence needed in this job. This role will be working in cross-functional teams consisting of senior leadership and will be presenting and making recommendations up to the ET level. The supervisor will be involved as needed, but the Associate should demonstrate high ability to be be self-driven and independent.
• High level of proficiency needed with power point and excel, knowledge of CRM systems is a plus.
• Knowledge of AV/IT is a plus.
• Knowledge of go-to-market and product development are a plus.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like to be part of a business helping hyper-growth ISVs innovate, and exceed revenue goals? Do you have the business savvy skills necessary to motivate a cross-functional team including sales, product and alliances to deliver business growth for AWS and our ISV partners?

AWS is seeking an experienced Sr. Account Manager for selling to Strategic ISV’s and to expand the business with our hottest ISV customers. The Sr. Account Manager will be responsible for setting a long-term strategy and executing daily to grow customers. In addition to being a customer, these companies partner with AWS as an ISV and have multiple GTM goals. In the role, you will build and maintain broad relationships, develop and manage opportunities, and facilitate a large team of extended resources.

Key job responsibilities
The ISV Account Manager is responsible for teaming with all aspects of the customer’s organization. This includes C-level executives, engineering, IT/operations, partner org, and sales. Skills required to build relationships across an account include creative systems thinking, visioning, and executing via collaboration with an extended team to address all ISV customer's needs. The Account Manager is responsible for selling at the most strategic (C-level) within the account and implementing a broad strategy for earning customer acceptance and service implementation. The Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, Solution Architect) to support customer interests, and will understand how to strongly advocate for the customer in harmony with what the AWS business needs. In addition to new service adoption and new line of business development, this role includes dotted line responsibility for partnership and technical collaboration.

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 6+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
• 8+ years of business development, partner development, sales or alliances management experience

Preferred qualifications

• 5+ years of building profitable partner ecosystems experience
• Experience developing detailed go to market plans

RESPONSIBILITIES:

Strategic Planning:

• Responsible for the financial performance of at least two brands, including profit and loss management and the implementation of effective cost control measures.
• Manage the budget and forecasts for the brands to meet or exceed management expectations.
• Develop and recommend business marketing plans aimed at increasing sales.
• Plan, direct, and coordinate the opening of new outlets.

Operations Management:

• Oversee the daily operations of at least two brands.
• Maintain and enhance the overall performance of the brands through regular cost analysis and process monitoring.
• Supervise food and operational safety to ensure a welcoming environment for patrons.
• Drive operational efficiencies by providing leadership that supports the organization’s service culture and maximizes customer satisfaction.
• Establish operational procedures and standards to ensure service quality and full compliance with the organization’s SOPs, policies, and service standards.
• Maintain product and service quality standards through ongoing evaluations, complaint investigations, and corrective actions.
• Supervise and develop a team of area managers, restaurant managers, supervisors, and service staff to ensure optimal manpower utilization.
• Perform any additional duties as assigned by the General Manager, Operations.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in strategic planning and operations management, preferably in the food and beverage industry.
• Strong financial acumen with experience in profit and loss management.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Proficient in budgeting and forecasting processes.
• Knowledge of food safety regulations and operational standards.
• Strong problem-solving skills and a customer-focused mindset.

EA License Number: 23C1935 | EA Personnel Number: R1551292