Job Description

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The Client Mgt Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

Responsible for a portfolio of highest intensity platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique requirements.
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
Leads the client experience by identifying issues and opportunities that further differentiate Citi as an industry-leading service provider.
Provides support and guidance to service partners to ensure a seamless client experience across regions.
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities.
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
Develops end-to-end capability, infrastructure & process improvement plan to support improved quality service.
Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

6-10 years previous experince in managing client relationships required
Breadth of knowledge of the business and organization Well-developed working knowledge of the business and the upstream and downstream influences Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions Ability to identify and implement effective process improvements Intermediate to Advanced level MS Office Skills Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience

Education:

Bachelors/Univeristy degree, Master’s degree preferred

About BEAME Medical Technology Limited

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer.

Job Duties and Responsibilities

• Take charge of and execute comprehensive digital strategies across multiple regions
• Create, manage, and optimize digital campaigns on various platforms like Meta, SEM, Pmax, YouTube, SEO, and WordPress
• Collaborate closely with the Creative Team to elevate digital ad concepts and content, ensuring they align with overall brand strategies
• Monitor and provide reports on digital performance metrics, identifying areas for improvement and implementing necessary changes to achieve optimal results
• Upload and oversee worldwide digital ads, maintaining consistency and adherence to brand guidelines
• Utilize an ad tracker to analyze and report on the performance of global digital ads
• Conduct thorough market research on competitors and create insightful analysis presentations (PPT) to guide strategic decisions
• Develop and implement SEO strategies to enhance organic search rankings and drive traffic
• Coordinate with content creators to ensure the implementation of SEO best practices
• Create and manage impactful email marketing campaigns to nurture leads and engage customers
• Develop and execute social media strategies to boost brand awareness and drive engagement
• Analyze and optimize the customer journey across digital touchpoints to enhance user experience and increase conversion rates
• Stay updated with the latest digital marketing trends and technologies, leveraging them to enhance the strategy as appropriate

We are looking for someone with:

• A minimum of 5-8 years of proven expertise in the marketing or digital industry.
• A history of driving successful multi-channel digital growth.
• Demonstrated proficiency in developing and implementing effective digital strategies.
• Skilled at analyzing digital performance metrics to derive actionable insights.
• Experience with a variety of digital marketing tools and platforms, such as Meta, SEM, Pmax, YouTube, SEO, and WordPress.
• Ability to effectively collaborate with creative teams and stakeholders to optimize digital content and campaigns.
• Excellent interpersonal and written communication skills.
• Ability to work smoothly in cross-functional teams.
• Exposure to the dental, healthtech, or medical industry is a plus.
• Proficiency in creating and delivering engaging presentations.

Job Description Summary

Advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Lead - IT Service Request is required to lead the Service Request team.

Job Description

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Lead - IT Service Request combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience
· 3-5 years relevant experie
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

This position will be the dedicated Compensation & Benefits resource supporting our International Developmental Licensed Segment (Asia, EMEA and Latin America Business Units) as well as our Corporate Function employees located in our Dubai, Hong Kong, and Singapore Corporate offices. This role will be responsible for local design and the day-to-day analysis, evaluation, execution, and communication of programs and policies related to compensation and benefits.  The Rewards Lead will work cross-functionally with HR Business Partners, Business Unit Leaders and Global Total Rewards (GTR) to ensure competitive Rewards offerings for the IDL organization and employees in the Asia, Latin America and EMEA regions.

Responsibilities:

• Provide regional support to HR as it pertains to Rewards throughout the waved implementation of a new global Human Capital Management system, Global People Transformation initiative and opening of a Shared Services capability centre
• Participate annually in local salary surveys to ensure base pay and allowances are properly benchmarked and competitive
• Evaluate new roles for adherence to McDonald’s global job levelling criteria using Mercer’s IPE (International Position Evaluation) Tool
• Market price positions at all levels of the organization utilizing external market data and internal position comparisons to develop and maintain salary range structures by country
• Support IDL segment/business units and corporate functions by preparing local compensation recommendations to facilitate promotions, demotions, international transfers, and lateral job changes
• Act as the IDL focal for the Annual Compensation Cycle, providing input into local country merit budgets and merit planning guidelines, educating managers on the process and timeline, reviewing planned merit, bonus and equity recommendations, providing rollup reporting to IDL Business Leaders and HRBPs, and facilitating BU calibrations
• Act as the IDL lead and country focal for annual Pay Equity analysis, reporting, and remediation
• Annually, or as needed, review and benchmark Benefit & Wellness offerings, providing HRBPs and GTR with recommendations for local changes/enhancements to external ensure market competitiveness
• Conduct ad-hoc analysis as needed to support data driven decision making
• Partner with other Total Rewards team members to develop education/communication materials on compensation fundamentals and identify opportunities to streamline, standardize and enhance existing processes

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Lead Software Engineer (Java)

Internal Code: A24092

What will you do?

• Manage a team of software engineers, including task planning and code reviews
• Take charge of technical projects and provide leadership in a fast-paced environment
• Responsible for the overall planning, execution, and success of complex technical projects
• Work closely with project management and experience design team to deliver project outcomes
• Contribute technically to projects
• Mentor the best talent bringing out the best in every engineer
• Nurture a culture of high performance, continuous improvement, creative problem solving, and innovation within the team

What are we looking for?

• Strong experience with Java Technologies
• Software support and maintenance of deployed products and solutions
• At least 5 years of total software engineering experience with a thorough understanding of commercial software product development.
• 3+ years of experience in a software engineering leadership position
• Customer oriented and skilled in developing a strong understanding of customer needs and marrying those with optimal technology solutions
• Knowledge of Object Oriented Programming and SQL
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Understanding of front-end web technologies
• Experienced in developing on Unix/Linux environments
• Enjoy constant learning and working with new technologies
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer?

• Fun working environment
• Flexi benefits that cover medical, gym, sports and wellness
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

This role will be based out of Singapore or Indonesia maintaining work within the Southeast Asia region.

To be successful in a Lead Cost Estimator role, you will have an understanding in:

• Support the cost estimating service across the region, with the view of taking on the Lead/PM role on future projects
• Estimating and cost planning to include producing and presenting the final cost plan.
• Manage the development of cost estimates from drawings and specifications.
• Creating new client and consultant relationships and opportunities in the market place.
• Conduct estimate assurance reviews and associate report writing.
• Take responsibility for your own deliverables and ensure all commitments are completed.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for (Lead) Senior Software Engineer

Internal Code: A24036

What will you do?

We are looking for software developers that are open and enthusiastic about end to end software delivery and trying out new technologies.

Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.

• Mainly responsible for software design and development of web frontend and backend applications
• Write automated functional and unit testing for the code you write
• Develop backend APIs & databases supporting the applications
• Design and develop applications leveraging cloud technologies
• Assist DevOps Engineer on build and release automation
• Work closely with fellow developers in pair programming and code review
• Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

What are we looking for?

• Experience with front-end development framework such as React.js / Next.js
• Experience in server-side web application development using Node.js
• Experience on working on CI/CD pipeline
• Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud; Platform (GCP)
• Familiar with Javascript unit testing frameworks such as Jest or Mocha
• Familiar with Agile and Continuous Integration and Delivery Practices
• Familiar with version control using Git
• Open to work on other platforms because we want a cross-functional team
• Solid Fundamentals in Javascript & Typescript
• Familiarity with building reusable web components will be an advantage
• Familiarity on how search engines components work (crawl, index, search)
• Familiar with practices such as Test-Driven Development and Behavior-Driven Development
• Familiar with Docker
• Collaborative team player with good interpersonal and presentation skills
• Minimum of 3-5 years of software development experience
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Responsible for the direction and delivery of project planning outcomes within schedule, cost, quality and safety for a mega projects
• Responsible for developing and maintaining a project master plan and schedule to meet the project objectives
• Ensure adherence to best practice project management principles and managing the project delivery services
• Managing the overall project controls, planning & scheduling, cost management, estimating, risk management for the project
• Monitoring of project scope and deliverables including application of change management processes
• Managing the development, monitoring and controlling of the project schedule.
• Formulating and controlling of the project budget
• To develop a project control procedure to monitor the progress of project

Your Career

As a member of the Palo Alto Networks sales team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Must have experience handling commercial and whitespace accounts in Laos, Myanmar or Cambodia (CLM)
• Understands the power of channels and has strong channel relationships with both T2 partners and Distributors
• Prior experience in selling direct and through channel partners
• Prior experience in inside sales
• Territory business planning and execution - understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 3+ years

Team Summary

The Product and B2B marketing team is a passionate and dedicated team with a high-performance culture to lead and execute experiential marketing to raise awareness and generate demand through the creation, curation of Product and B2B Marketing Strategies. Success is achieved through collaboration with cross functional teams across Visa to speed up product and solution adoption, migration and retention to deliver business growth.

Overview of the Product & B2B Marketing Director at Visa:

As Regional Director, you will have a dual reporting line to the Sr. Director of Asia Pacific’s Product & B2B Marketing and the Visa Commercial Solution, Vice President of Global Product & B2B Marketing. You are responsible for leading regional marketing programs for Visa’s Growth Engine.

In this role, you will be the link that connects our regional product strategy to the tactics needed to drive success in sales and marketing. You will use strategic insights and data to drive the development of positioning, value proposition and messaging that resonates with buyers and enables our sales teams to be successful. You will collaborate and partner with our global and communications teams to co-design, develop and deliver innovative programs and marketing initiatives to achieve AP’s goals and objectives.

Key Responsibilities

Be a strategic leader:

• You will lead development of regional marketing strategies, in close partnership with global, regional and country teams to engage our clients and deliver against Visa’s business and marketing goals
• Be the expert on our target audiences, and their advocate inside Visa, who they are, how they buy and their key buying criteria and then distilling the deep insights to develop value propositions and messaging
• You will help develop marketing that articulates value propositions, sets forth positioning and messaging, and activation of experiential strategies relevant to the regional priorities
• You will lead, direct and manage agencies to accomplish strategic marketing projects to support the business and drive concreate outcomes.

Drive Visa Commercial Solution ecosystem awareness and thought leadership:

• Work with Global Product & B2B Marketing to help shape industry thought leadership content and promote across B2B ecosystem audiences
• Partner with regional Communications lead to plan and execute thought leadership programs with and through Media Partners
• Accelerate bringing more products and solutions to market:
• Work in partnership with product and sales to deploy a B2B awareness and lead generation campaigns targeting Financial Institutions, FinTechs, BPSPs, Strategic Partners, Large Mid-Market Commercial Accounts, SMBs, and Government Institutions
• Work to localize, build and deploy sales enablement content to help Visa Commercial Solution product & sales team engage clients and partner
• Localize and launch Visa.com and owned channel content in support of B2B campaigns
• Build and activate experiential digital marketing strategies and plans to advance an always-on content strategy to build awareness and drive demand
• Help accelerate end user adoption and usage through:
• Work closely with country Client Marketing teams to drive client engagement in support of building cardholder activation, acquisition and usage
• Engage with strategic partners to drive regional co-marketing efforts

• With the support of Global Procurement, develop the strategic sourcing plan & robust category management to drive cost improvement through strategic sourcing and effective negotiation.
• Drive procurement strategy for indirect procurement categories (Professional Services, IT, Marketing, Facilities, Travel, Meetings, etc).
• Establish trusted business partner relationships, provide effective business support to ensure quality of supply at optimum Total Cost of Ownership (TCO) with optimized business results including supply assurance, cost, quality, service, innovation & sustainability.
• Implement performance monitoring systems to ensure supplier compliance and continuous improvement.
• Lead Supplier Selection Activities and drives supply base optimization. Lead negotiations and complete contracts with complex suppliers. 
• Provide input on risk mitigation, business continuity, cost management and operation strategies.
• Lead and drive the implementation of Coupa and the P2P process across Asian countries, ensuring alignment with the global approach.
• Define standard operating procedures for Asia’s sourcing process and ensure strong adoption.
• Monitor “Procure-to-Pay” end-to-end tools and processes, recommend and implement changes and improvement on a continuous basis to optimize workflows, reduce administrative burden and ensure compliant procurement practices.
• Ensure compliance with company policies and regulations.
• Collaborate with global procurement counterparts to ensure alignment with global procurement strategies and take the lead on certain global spend categories.
• Engage with regional teams, such as finance and operations, to support procurement initiatives

This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional enterprise clients in Cybersource, your role will be focused on helping these clients to address their payments needs and the evolution of their payments strategy in line with new innovations introduced by Visa and challenges that arise based on market or client specific dynamics that develop.

Potential engagements could include portfolio management diagnostics, cross sell of value added services, authorization optimization strategies, assessments of digital product and marketing programs, alignment and execution of product roadmaps, optimizing client customer servicing processes, deal development and contract negotiation. Key objectives are client retention, revenue growth and improving NPS.

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engaging with portfolio of regional enterprise clients and Visa leadership in regular strategic planning discussions

• Communicate and coordinate required activities with market-based Cybersource colleagues and Merchant Acquiring & Sales colleagues to deliver against commercial, financial and operational objectives

• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges

• Partner with peers in other functional areas, e.g. Marketing, Sales Operations, Risk & Identity Solutions, Visa Consulting, Merchant Data, etc. and across global teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

• Produce analysis and generate insights to impel/create call to action that will improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across their payments P&L 

• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Overall responsibility is to manage the Singapore Regional office, handle the general administrative responsibilities for the Regional Vice Presidents and VPs, and provide general support for the international team members in office and COE members that support the Europe region.

(50%) Provide Primary Support for Vice Presidents of International (Singapore)

· Maintain, organize and prioritize calendars and task lists for Vice President

· Manage external communications with master franchisee’s and their support team

· Make travel arrangements and manage logistics, including applying for visas when required

· Prepare expense reports

· Compile reports and information for weekly staff meetings and tracking minutes from each meeting.

· Coordinate, confirm and track budgets for team events and meetings

· Compose correspondence, copying, filing, ordering office supplies

· Serve as point of contact from World Resource Center (WRC) and Singapore Regional Office for items including invoicing and immigration/visa questions

· Miscellaneous assignments as requested.

(40%) Office management and support

· Organize, coordinate, and communicate department meetings, both onsite and offsite, including accommodations and meeting rooms, meal services, materials preparation and coordinating required follow up for action items

· Manage and prepare necessary amenities for team members and when hosting events or Master Franchisee meetings.

· Review and process all related regional office bills and obtain proper authorization/facilitating payment

· Prepare and track departmental expenses researching expenditures and key invoices into database (i.e. subscriptions, phone charges, travel charges in an attempt to facilitate reducing costs)

· Review, track and monitor billings with predetermined cost control agreements. Compare expenditures to budget.

· Manage relationship of corporate vendors including, building maintenance, cellphones, internet/landline, events/lodging venues, etc.

· Manage office related projects and maintain all communication and documentation for our office rental agreement

· Manage procurement and maintain office Supplies and general maintenance scheduling as needed

· Schedule and organize reception of all incoming and outgoing deliveries.

(10%) General support

· Plan, manage, and coordinate team building events and recognition/celebration programs (holiday events, anniversaries, birthdays, etc.) to foster positive culture and engagement.

· Assist the setup and onboarding process of new employees in the Singapore office including computer set up, corporate credit card, help setting up local appointments to ensure smooth onboarding process

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN) which includes Cyber Security, as well as administering Monitoring and Log Management Tools.

Key Responsibilities include:

• Work closely with CDN providers and application teams to ensure internet websites/mobile apps are healthy in terms of availability, response time and security posture.

• Conduct regular security reviews and finetune WAF and BOT rules to mitigate any cyber threats.

• Administer various monitoring and logging tools, which includes application onboarding and advanced configuration.

• Perform system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

• Build automation wherever possible to improve development team’s agility and reduce human errors.

• Explore, learn and deploy new technologies and provide training to the IT community within the company.

• This position requires periodic system administration outside normal business hours.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in managing the infrastructure of an eCommerce website.

• Experience with Akamai or equivalent CDN providers preferred.

• Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security (WAF and Bot Mitigation), internet protocols, DNS, virtual server technologies, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

• Administrator experience with Application Performance Monitoring (APM) tools such as Dynatrace and Log Management System (LMS) such as Splunk.

• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

• Strong analytical, project management, communications and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

As our next Recruitment Manager, you will lead the overall service delivery of the recruitment team and work closely with your assigned leader to measure KPIs, lead a team across APAC, and build strong stakeholder relationships. 

You will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. Your duties may include, but are not limited to:

Your opportunity:

• Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives/ projects, and additional service offerings (stakeholder management and engagement).
• Analyzing and communicating recruitment trends, results, and insights (business unit, client, and external market) to drive future recruitment activity, improve compliance and reduce risk.
• Monitoring the delivery of recruitment services in accordance with the ‘AGS Way’, ensuring seamless delivery between the onsite and offshore resources.
• Ensuring the team is fully briefed on the contractual recruitment delivery process to include in-scope activities, SLAs, mandatory recruitment activity stages, and team responsibilities.
• Developing an effective Talent Pool framework for all Business units to include: job segmentation, defined sourcing strategies, and an articulated engagement plan per role type.
• Managing relationships with third-party service providers as assigned.
• Representing the client brand in the market to attract and retain talent, developing a reputation of recruitment best practice/employer of choice.
• Monitoring service delivery against contractual terms and manage out of scope service requests and provide support for proposal management where appropriate.
• Recruiting, inducting, and training new team members where and when required.
• Ensuring effective performance optimization of all team members, ensuring a positive work-place culture.

We are seeking for a Lead Product Manager who will lead a team supporting Software Applications Product Development for the Defence account (Gov+), you will be responsible for driving the project development and management of technology products.

You will work closely with cross-functional teams to ensure products meet user needs and business objectives. This role requires a blend of technical knowledge, business acumen, strong communication skills, experience in business consulting and analysis, leading teams across different product modules, and close collaboration with the Product Owner.

What we seek to accomplish together:

Project Delivery

• Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality. Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
• Manage the scope definition and change control mechanism and the integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration, and data conversion etc.
• Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
• Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.
• Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimize rework and system failures
• Define project resources, performance reviews and post implementation evaluations

Product Development

• Vision and Strategy: Manage the product development lifecycle using agile methodologies. Work closely with development teams to ensure timely and high-quality delivery of product features. Define and communicate the product vision and strategy. Develop and maintain the product roadmap, ensuring alignment with business goals.
• Research and Analysis: Conduct research to identify customer needs and pain points, but at the same time reference similar products in the market. Analyze data to inform product decisions and identify opportunities for innovation.
• Stakeholder Management: Collaborate with cross-functional teams, including engineering, design, Change Management, and Client. Communicate product vision, strategy, and updates to stakeholders at all levels.
• Requirement Gathering and Prioritization: Gather and prioritize product and customer requirements. Translate business requirements into technical specifications for the development team.
• User Experience and Design: Ensure the product delivers an excellent user experience. Collaborate with UX/UI designers to create user-friendly and engaging interfaces.
• Product Release and Change Management (Internal Users): Plan and coordinate product releases, working with Change Management teams to develop release strategies. Monitor product performance post-release and gather user feedback for continuous improvement.
• Performance Tracking and Reporting: Use analytics and key performance indicators (KPIs) to track product performance. Report on product metrics and make data-driven recommendations for enhancements.
• Collaboration with Product Owner: Work hand in hand with the Product Owner to ensure seamless execution of the product strategy. Align the product roadmap with the product backlog, ensuring that strategic priorities are reflected in development tasks. Participate in sprint planning and review meetings to maintain alignment between strategic goals and development efforts. Communicate insights, customer feedback, and strategic direction to the Product Owner to inform backlog priorities. Jointly define and review acceptance criteria for features to ensure they meet both business and technical requirements.
• Team Leadership Across Modules: Lead and coordinate efforts across different modules of the product. Foster collaboration and communication between teams working on various product components. Ensure integration and consistency across modules to deliver a cohesive product experience. Ensure that product features are consistent and harmonized across different modules and components. Mentor and guide team members to enhance their skills and performance.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Vice President, Lead Counsel, Markets Fixed Income Asia Legal - Hybrid (Internal Job Title: Lead Counsel 2 - Product - C13) based in Singapore

Description:

Markets Legal support all of Citi's global Markets businesses as a single, unified department. Singapore, Hong Kong and Mumbai serve as hubs for various Markets legal teams for the Asia clusters. The team provides legal advisory and documentation support for fixed income, derivatives, rates, foreign exchange, commodities, futures & clearing, prime finance, equities sales and trading businesses, credit and loan trading, structured products, and solutions businesses.

As a member of the Markets Fixed Income Asia Legal team based in Singapore, the individual is to assist with legal coverage of fixed income, derivatives, rates, foreign exchange, note issuances, credit and loans trading, commercial real estate and asset financing, securitization transactions and structured loans and products, amongst others.

The person will report directly to a senior member of the Markets Fixed Income Asia Legal team and be expected to cover all the requirements of the team, including providing advice on legal and regulatory matters, litigation management and regulatory/policy interpretation. Day-to-day functions will involve transactional and advisory work, documentation, business development and participation in industry-based initiatives.

In this role, you’re expected to be:

• Assisting the businesses around product structuring for large episodic trades and advising on flow trades.
• Advising on and managing multi-jurisdictional regulatory requirements and client document negotiations.
• Managing and prioritizing key jurisdictions for the business.
• Managing and prioritizing key clients with multiple Citi touch points; crypto-currency and digital-related matters.
• Bank programs and structures incorporating environmental sustainability elements.
• Product development and structures addressing capital adequacy and risk-weighted asset requirements.
• Actively fulfilling the One-Citi ethos by identifying and overcoming boundaries and working collaboratively with other Citi members.

As a successful candidate, you’d ideally have the following skills and exposure:

• 4 to 8 years of relevant work experience
• Relevant experience in a law firm or financial institution
• Rates, Markets Treasury, Foreign Exchange and Credit Derivatives and financial regulatory experience (in particular, familiarity with Singapore, Hong Kong, China and/or India regulatory requirements) would be an advantage.
• Strong communication, interpersonal and organizational skills
• Ability to engage with and manage senior business management representatives.
• A strong team player who is confident, possesses initiative and the ability to prioritize, multi-task and work under pressure.
• An eye for broader franchise issues and the ability to assess issues and their risks against the wider regulatory and compliance framework that Citi operates within
• Ability to work independently and interact with people of all levels and across regions
• Education Level: LLB or JD

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The SVP - Data Analytics Lead is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Manage multiple teams of business analysts supporting multiple systems or over a business analysis functional area (depending on size of business) with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned
• Provide technical leadership and expertise to ensure the efficient design, development and implementation and to ensure essential procedures are followed
• Act as subject matter expert for Data Analytics requests and projects, working with internal stakeholders and team resources to oversee project deliveries.
• Responsible for solutioning using the technology platforms available in Citi's Technology Ecosystem
• Resolve issues that have impact beyond own area and apply in-depth understanding of business analysis concepts and procedures and basic knowledge of other areas
• Work as a team to achieve objectives and influence and negotiate with senior leaders across functions, communicating with external parties as needed
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Proficient with Hadoop, Python, Tableau, Collibra, Data Quality, SAS Tools with strong understanding of Data Governance
• Demonstrated leadership
• Consistently demonstrate clear and concise written and verbal communication
• Proven stakeholder management skills with ability to hold themselves in discussion with Senior Stakeholders
• Proven interpersonal skills with ability to partner and influence across organizational lines
• Proven ability of using complex analytical, interpretive and problem-solving techniques

Education:

• Bachelor's degree/University degree or equivalent experience

Reporting to the Vice President of Sales – Fairmont & Raffles AEMEA you will be responsible for leading and executing strategic sales initiatives to drive revenue growth, enhance market presence, and increase Fairmont market share. Your exceptional leadership skills, deep industry knowledge, and proven track record in sales management will be instrumental in achieving our sales objectives. This role requires a dynamic and results-oriented professional who can effectively collaborate with cross-functional teams and inspire a high-performing sales force.

Key Responsibilities:

Sales Strategy and Planning:

• Develop and implement comprehensive sales strategies aligned with the Fairmont's & Raffles’ overall goals and objectives.
• Analyse market trends, competitive landscape, and customer needs to identify new business opportunities.
• Set ambitious sales targets, establish performance metrics, and monitor progress towards achieving revenue goals.

Team Leadership and Development:

• Provide strong leadership and guidance to the hotel sales teams, fostering a culture of excellence, accountability, and continuous improvement.
• Assist hotels with:
  • The recruitment, development & motivation of high-performing sales professionals,
  • Ensuring optimal staffing levels
  • Sales skill development
• Implement strategies to enhance individual and team performance.

Business Development:

• Cultivate and maintain strong relationships with key clients, industry influencers, and partners to generate new business leads and strategic partnerships.
• Lead negotiations for major Fairmont opportunities, working closely with legal and finance teams to ensure favourable terms and conditions.
• Stay informed about industry trends, market conditions, and customer preferences to proactively identify business development opportunities.

Sales Operations Management:

• Oversee the development and implementation of effective sales processes, tools, and systems to streamline operations and maximize sales productivity.
• Monitor hotel contracted segment (sales) performance, analyse data, and generate executive summaries for senior management to update on sales effectiveness and identify areas for improvement.
• Collaborate with marketing and revenue management teams to align sales efforts with promotional activities, pricing strategies, and revenue optimization initiatives.

Cross-functional Collaboration:

• Collaborate with other departments, including marketing, operations leadership, finance, and revenue management, to ensure alignment of sales strategies with broader organizational goals.
• Provide input and participate in the development of campaigns, pricing strategies, and product/service enhancements to drive revenue growth.

Job Description :

• At least 10 - 12 years of experience in IT
• 8 - 10 years on Microsoft technologies, out of which at least 6 -8 years on Dynamics CRM, SharePoint. Dot net (including Dynamics 365 CE Cloud, which is a must)
• Must have demonstrable architecture & design experience in the role of Technical Architect in at least 2 - 3 large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts
• Must have thorough knowledge nad experience of Dynamics 365 Sales, Service and Field Service
• Must be thorough and hands-on MSCRM 2013 ,MSCRM 2016 and Dynamics 365 Versions, including CRM SDK, plug-ins, Javascript, Azure functions, Web API services, Azure Service Bus (for integrations)
• Must be thorough and hands on in Microsoft technologies including .NET 4.x, C#, XML, Ajax, OData query and HTML 5
• Experience in MSCRM installation and set-up and multi-site deployment
• Modern workloads:
• Power platform : specially Power Automate and Power BI, experience in Power Apps in preferred
• Experience in AWS is high preferable
• Experience in working in an Agile DevOps and SAFe methodology is a must.
• Good team handling and customer facing skills

As Merchandising Lead Retail - SEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities with close alignment to regional assortment direction.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible for all information including but not limited to kick off, sale packs, BF-information, etc.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with inventory optimization team; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

Strong AWS knowledge in terms of designing new architecture and providing optimized solution for existing one.

▪ In-depth knowledge with respect to Snowflake and its architecture.

▪ provide solutioning and drive the implementation of DOPS features which includes - building IAC infra, Git Lab re-structuring, Git lab Upgrades monitoring etc.,

▪ Should have the vision on data strategy and able to deliver the same.

▪ Should be able to lead the design and implementation of data management processes, including data sourcing, integration, and transformation.

▪ Able to manage and lead a team of data professionals, providing guidance, mentoring and foster a collaborative and innovative team culture focused on continuous improvement.

▪ To evaluate and recommend data-related technologies, tools, and platforms.

▪ Collaborate with IT teams to ensure seamless integration of data solutions.

▪ should have experience in Implementing and enforce data security protocols and ensure compliance with relevant regulations.

Required Professional and Technical Expertise :

Experience as a Lead: 5+ years, should pose a strong character in leading a small team.

▪ Bachelor qualification in a computer science or STEM (science, technology, engineering, or mathematics) related field.

▪ At least 8+ years of strong data warehousing experience using RDBMS and Non-RDBMS databases.

▪ At least 5 years of recent hands-on professional experience (actively coding) working as a Lead handling support & production issues.

▪ Professional experience working in an agile, dynamic and customer facing environment is required.

▪ Understanding of distributed systems and cloud technologies (AWS) is highly preferred.

▪ Understanding of data streaming and scalable data processing is preferred to have.

▪ Experience with large scale datasets, data lake and data warehouse technologies such as AWS Redshift, Google BigQuery, Snowflake. Snowflake is highly preferred.

▪ Atleast 2+ years of experience in ETL (AWS Glue), Amazon S3, Amazon RDS, Amazon Kinesis, Amazon Lambda, Apache Airflows, Amazon Step Functions.

▪ Strong knowledge in scripting languages like Python, UNIX shell and Spark is required.

▪ Understanding of RDBMS, Data ingestions, Data flows, Data Integrations etc.

▪ Technical expertise with data models, data mining and segmentation techniques.

▪ Experience with full SDLC lifecycle and Lean or Agile development methodologies.

▪ Knowledge of CI/CD and GIT Deployments.

▪ Ability to work in team in diverse/ multiple stakeholder environment.

▪ Ability to communicate complex technology solutions to diverse teams namely, technical, business and management teams.

• Provides accurate and timely local subject matter expertise pertaining to import and export requirements to business teams.
• A single point of contact for Western Digital Regional Business Units/Functions, Brokers/Carriers for import and export compliance requirement
• Supports new business model and legal entity set up in the region.
• Roll out Broker Management Program within the region including managing KPI’s.
• Pro-actively engages with key business partners to support/manage and resolve market access challenges & respond to customs queries/audits.
• Implements Global Trade Compliance Policies with respective business & Functional teams.
• Owns regional internal control program (ICP)
• Provides trainings to business stakeholders on operational requirements that aligns with company’s Trade Policies
• Independently leads and drive complex compliance projects and initiatives to successful closure.
• Supports investigation of potential violations and collaborates with Trade Compliance management to prepare voluntary disclosures and track corrective actions.
• Participates in the planning and execution of compliance assessments.
• Maintains a strong rapport with relevant regulatory authorities and represents WD in Industry forums
• Identify and recommends process improvements and simplifications.

• Pro-actively communicates and shares regulatory changes impacting the business in the region.
• Ensuring accurate and detailed record keeping.
• Ability to influence a particular business across functions and/or regions.
• Actively participates in developing regional compliance operations strategy and annual plan of action
• Ability to co-ordinate with respective stakeholders to develop customs ruling (BTI) requests
• Supports and provides consultation to the Local Logistics coordinators in the region on trade related matters

• connecting job seekers with job positions they're looking for and need to be filled
• helping companies find the best candidates for the positions in the company to be filled
• acting as the go-to person for employers and candidates during the interview process to the job offer
• communicating to jobseekers the interview dates, salary package, employment terms, start working date and recruitment process
• identifying and developing relationships with the client and company specialising in the industry
• double-checking the credentials of a potential candidate before contacting them for the company
• advertising company vacancies to attract potential job candidates
• headhunting potential candidates for a job opening for their client's company
• negotiating job contracts and employment terms

The Lead System Engineer is responsible for the detailed system design, solution completeness and support in implementation of medium to large scale IT/ Engineering projects with high complexity and within budget to comply to specifications and meet customer’s requirements.
 
Job Responsibilities: Technical System Design and Delivery

• Analyse complex technical requirements from customers, propose both on-premise and cloud-based video/AI related solutions and system architecture to meet requirements 
• Evaluate products/solution from various vendors and capable to narrow down the choice of vendor’s product based on solution quality, product performance and cost effectiveness
• Actively engaged in system design review with customers and capable to contribute as an in-depth technical domain expert 
• Able to work independently and act as “technical advisor” to project team and customers to resolve technical related issues
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required
• Support Request for Quotation (RFQ), able to negotiate with vendors and make products/solution recommendations to bid proposal team for inclusion in proposal 
• Provide support in projects implementation upon award, including driving system level and detailed design, System Design documentation, Acceptance Test Plans, and seek approvals from customers and regulatory authorities where applicable, and manage 3rd party vendors on system delivery and technical performance.
• Configure, implement, optimize and test video/AI-related software and hardware but not limited to, IP cameras, video encoders, Video Management Systems, Video Analytics, storage, Virtualization, as well as benchmarking various video analytics solutions for technical comparative assessment etc
• Conduct and develop materials for use in customer training and train others in project teams or life-cycle support services team 
•  Conduct project post mortem, identify successful elements and propose recommendations on areas for improvement 
• Follow up on implemented solutions and identifies new opportunities that complement the work that was completed