We are seeking a highly skilled and experienced Network and Communication Operations Engineer to join our team and provide oversight for the design, implementation, and management of SIA Group's Network operations. The primary objective of this role is to ensure maximum network availability and functionality to help SIA achieve its business objectives

Responsibilities includes:

•Continuous transformation of the network infrastructure to enhance availability and automation

•Offer network consultancy project support to ensure that IT services comply with SIA architecture and standards

•Create technical solutions for complex requirements

•Run large-scale network operations, including strong service management knowledge in a multi-vendor environment

•Have Level 2 and preferably L3 experience in various networking technologies including

oSDWAN (Cisco Viptela, Versa, etc

oWireless (Aruba)

oVoice, Contact centre and Collaboration

oLAN (Cisco and Aruba)

oNAC (ISE and Clearpass)

oAutomation experience (Ansible or Python)

•Possess relevant knowledge and experience in cloud technologies

•Track, POC and plan technology refresh

•Deliver large-scale IT projects on time, within budget and of satisfactory quality

•Manage outsourced vendor(s) and internal team including various Service Delivery meetings

•Lead and coordinate incident resolution across different vendors

•Ability to work in a team with 24*7 support

Requirements:

•Degree with at least 6-10 years of network experience in managing Network Operation in a multi-vendor(s) environment on at least two of the following multiple domains:

oSecurity,

oNetwork Automation

•Relevant certifications in Networking (e.g. Cisco, Aruba, Versa) are preferred

•Understanding of SDWAN, Voice, Wireless and LAN architectures, experience in planning, design & implementation of Network infrastructure

•Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment

•Excellent communication & interpersonal skills

•Effective consulting and communication skills

•Demonstrated industry awareness

Roles & Responsibilities:

To establish continuity with our key client as the trusted partner, provide leadership to the

regional and operational Program Management Office team, and build on the high-value

program management service in line with the global framework.

· Be the key client interface for all Real Estate stakeholders 

· Providing subject-matter expertise to the client in all areas of capital programs and

projects in Real Estate, bridging the opportunity and deliverables to the client’s

enterprise standards and strategic objectives.

· Managing and leveraging of the resources available at the Program Management

Office, and the wider Turner & Townsend business to provide a high-value service to

the client.

· Building on the legacy as a trusted partner with the client, bringing value delivery to

the Program Management Office service, providing advisory based on sector and

industry knowledge.

· Providing the key link between the peer regions, central and offshore program

management teams, the client’s internal and external delivery teams, and

supporting business units, driving excellence in capital programs.

· Reach back and two-way knowledge transfer between related capital project delivery

teams under the client’s framework, and peer Program Management Office teams

working on similar Real Estate portfolios within Turner & Townsend business.

· Full-time client facing, managing a team of client’s stakeholders, working with the

regional leadership team, portfolio managers and planners.

The Director is a lead to steward the business and deliver against client objectives and satisfaction. He or she serves as the senior contact and will drive quality control, approving communication strategies, plans and key tactics delivered by the team across online and offline planning.

This individual will manage a structured team to engage and drive conversations with key partners (including creative agencies) that involves account and media planning, new opportunities, branded content, negotiations, as well as support and collaborate on relevant projects to scale learnings that is required of the account.

This entails management of internal business deliverables (e.g. Scope of Work, address audits) and management of staff (e.g. interviewing/hiring, performance reviews, assignment recommendations, etc.).

The Director will also mentor, manage, train and motivate team members to deliver the best possible performance.

Key Accountabilities:

• Be a key contact across entire planning cycle for senior brand clients and media directors / managers. Ensure media deliverables are met on time and within budget and align with clients’ objectives.
• Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire communication planning process.
• Lead account ‘project manager’ for the entire business accountable for achieving deadlines across all campaigns and deliverables. Collaborate with multiple internal business practices that contribute to the overall communication plan development process both internal and external.
• Hones feasibility, profitability and negotiation skills through implementation and management of plans, working with Trading team to drive best prices and terms to maximize effectiveness of placement’s reach to client’s consumers.
• Serves as first level coach and supervisor to one or more associates to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development in the execution or monitoring of experience plans.
• Provide staff with ongoing feedback and manage annual Evaluation as well as constantly evaluating resource allocations.
• Address all operational issues to ensure smooth execution. Propose solutions and perspectives to problems.
• Establish effective working relationships with all parties and act as first line of issue escalation; manage the resolution of issues as they arise (pre and post live) such as discrepancy between reporting systems and creative malfunctions, amongst others.
• Keep abreast to the development and trends in the ever-changing media landscape.
• Full understanding and interpretation of media system, research, market data and manage 3rd Party audits.
• Drive and own internal processes to increase productivity, streamline processes/reporting as required and champions HX Media Framework. Work with team to implement these processes and see it to its fruition.

Key Competencies:

• Strong understanding of the integrated media landscape
• Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities
• Takes responsibility for the collective performance of Functional Leads/Specialists team working together
• Integrates understanding into the work to make decisions on the business
• Filters and adapts the different options and applies good judgement combined with hard facts to select which ideas will produce the best results
• Builds team effectiveness by providing a clear definition of what’s expected and identifying the people with the right skills and capabilities
• Coaches others by assessing an individual's strengths and areas for development and encouraging a free exchange of constructive feedback. Pushes down decision-making and avoids taking charge unless absolutely necessary.
• Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business
• Identifies and actions opportunities to grow profitable revenue while driving awards submissions and winning awards
• Anticipates the future and takes decisive action to create opportunities or minimize potential problem
• Pre-sells by soliciting the involvement of key people in advance to build ownership
• Demonstrate desired behaviours and make effective decisions. Ensure all decision making is aligned to brand’s purpose and values. Lead by example.

• Communicate with upper management and work on project objectives
• Create an operational workflow and achieve agreed-upon strategic goals and objectives
• Report to project director
• Oversee project planning, supervise project team, coordinate with contractors and manage groundwork and installation
• Plan and execute project schedule and timeline
• Update project documentation
• Track project progress
• Coordinate with clients to ensure satisfaction and expectations are met
• Build client and vendor relationships

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President, Strategy Lead Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. Our Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Strategy Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change.
• Manage all aspects of client service, including planning, prioritizing and organizing projects.
• Develop and strengthen relationships with executives across the business.
• Identify opportunities to add value beyond the scope of formal projects.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Efficiently solve complex, ambiguous problems/situations.
• Multi-tasks productively and reliably, while managing conflicting priorities.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in financial services.
• Strategy consulting experience.
• Ability to problem solve, sound business judgment, and demonstrated result orientation.
• Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement.
• Creativity and independent thinking;
• Consistently demonstrates clear and concise written and verbal communication
• Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies. Leadership presence; commands respect and will earn trust of senior leaders. Highly motivated and with enthusiasm for Financial Services industry and desire to master the business.
• Sound working knowledge of financial modeling and can analyze financial statements. Highly proficient in MS Powerpoint and Excel.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

• Assist in the recruitment process which includes job postings for trainee in my careers future
• Manatel recruitment platform to assist in transferring data
• Coordinate and schedule interviews with Technical interviewers
• Maintain and update databases of pipeline candidates, providing regular reports on recruitment metrics to management.
• Participate in career fairs and recruitment events to promote Red Alpha Cybersecurity as an employer of choice.

Qualifications / Skills:

• Basic understanding of recruitment processes and talent acquisition strategies.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organization.
• Proficient in Microsoft Office Suite, especially Excel.
• Ability to thrive in a fast-paced, dynamic environment.
• Positive attitude and eagerness to learn.

Education and Experience:

• Pursuing or recently completed a Degree or Diploma in Human Resources, Business Administration, or a related field.
• Previous Intern experience in recruitment or HR operations is an advantage.

Job Summary

We are seeking a proactive Test Lead to ensure the quality and performance of our software products. This role involves spearheading comprehensive testing strategies, both manual and automated, while collaborating closely with cross-functional teams to deliver exceptional software solutions.

Mandatory Skill-set

• Degree in Computer Science or Engineering or Information Systems;
• Proven experience of at least 5-7 years in software testing, with a strong emphasis on test management and leadership roles;
• Strong understanding in Testing processes, guidelines, frameworks, checklist, policies and Test case management as well as quality assurance principles;
• Hands-on experience in testing activities, such as integration, regression, performance, and sanity testing, to ensure that software components align with defined requirements and functional specifications;
• Good experience in business application testing and exposure in cross-system testing (integration testing);
• Proficiency in developing and executing detailed test scenarios and test cases;
• Experience with defect (bug) tracking systems and managing documentation of testing results and issues;
• Experience in automation testing using Tosca, Selenium, Cucumber, Karate, Postman, Jmeter or other open source automation tools;
• Strong leadership and mentoring skills to guide junior testers and promote best practices;
• Detail-oriented mindset with a keen ability to identify defects and inconsistencies;
• Excellent communication and interpersonal skills for effective collaboration with diverse teams.

Desired Skill-set

• Certification in software testing (e.g., ISTQB, CSTE, CSQA);
• TOSCA certified

Responsibilities

• Lead the development and review of comprehensive test scenarios and test cases, ensuring adherence to specifications and quality standards;
• Oversee a variety of testing types to verify that software components meet specified requirements;
• Document test results meticulously in a bug tracking system like JIRA, prioritize issues, and ensure timely resolution;
• Collaborate with developers to identify, troubleshoot, and resolve issues effectively;
• Audit and enforce testing milestones and standards throughout the Software Development Life Cycle (SDLC);
• Provide ongoing support during System Integration Testing (SIT) and User Acceptance Testing (UAT), delivering progress reports to stakeholders;
• Foster daily interactions with business, technical, and project teams to ensure clear communication regarding project requirements;
• Maintain a comprehensive understanding of our products, features, and customer usage to inform testing strategies;
• Be flexible in taking on additional testing responsibilities as needed to contribute to the overall success of the project.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

1. Keep documentation and maintain clients’ files
2. Maintain workplace cleanance, safety and health
3. Understand relevant customer queries, needs and expectations
4. Handle customer feedback
5. Suggest and promote retail products or additional service
6. Teamworks with manager and staffs
7. Able to work on weekend and public holiday

This role will be based in Singapore.  You will report to the APAC GTM Finance Senior Director and engage in strategic projects and analysis for ServiceNow APAC.

We are seeking someone with a consulting, investment banking, or similar background to be a Strategic Finance business partner to the APAC leadership team. In a hybrid finance and strategy role, you will support ad hoc strategic projects for APAC leadership, help manage the APAC GTM (Go-to Market) budget, and build global best practices for the Finance organisation in international projects.

What you get to do in this role:   

• Be a key Finance business partner for APAC leadership
• Analyze financial and sales operational data and metrics to make strategic recommendations to help the business in APAC grow and be successful
• Gain wide exposure across the organization as you work on key ad hoc strategic initiatives
• Help build the foundations of FP&A in APAC in partnership with the APAC Finance Senior Director and leadership in APAC – you must be comfortable handling large data and creating reports from scratch – excellent data analysis, Excel, and reporting skills are a must
• Roll-up your sleeves on some data crunching activities, cross-functional initiatives and assist in ad-hoc analysis and presentation requests
• Create analysis and presentations for strategic initiatives across the organization including business cases for additional investments and annual & long-range planning
• Help automate our manual reporting processes and improve existing reports

Task: This intern supports the regional marketing team in digital marketing, social media, and marketing operations.

Responsibilities:

• Digital marketing and social media
• Processing marketing leads
• Marketing database cleansing, validation and maintenance
• Generate analytics reports for social ads and marketing activity
• Assist the team in producing marketing collateral and content such as digital banners, brochures, and infographics
• Marketing operations
• Keep up to date with competitor intelligence (activity, promos, etc.)
• Update content for communication to internal stakeholders
• Consolidate and publish regional marketing activity in APAC
• Support APAC Marketing Hub team members in their campaigns and projects
• Support the online and virtual local marketing events

Requirements:

• Graduating students from the School of Business and Media, Arts & Media School
• Major in Marketing, Business or related fields
• Adobe Suite (Premier Pro for video-editing, InDesign / Illustrator for graphic design) skills preferred
• Good interpersonal and communication skills (i.e. oral and written)
• Proactive, self-motivated and willingness to learn

The Regional Senior Vice President (Google Cloud) will be responsible for driving and owning the Google Cloud business within the financial services sector for the U.S. market. This role involves building the business from the ground up, developing strategic initiatives, and executing growth plans tailored to the financial services industry.  

The ideal candidate must have a deep network of connections within the Google Cloud, either directly from Google or through established Google Cloud partners, to leverage relationships and foster business growth. 

Responsibilities: 

• Owns and drives the growth of the Google Cloud business within the financial services sector, ensuring strategic alignment with market needs. 

• Develops and implements a comprehensive go-to-market strategy to build the Google Cloud business from the ground up in the U.S. market. 

• Leverages an extensive network of connections within Google Cloud, including direct relationships with Google and Google Cloud Partners, to foster business development and expansion. 

• Collaborates with internal and external stakeholders to identify opportunities, drive customer engagement, and deliver innovative cloud solutions tailored to financial services clients.  

• Maintains knowledge of the technical specialism at the highest level by, for example, reading relevant literature, attending conferences and seminars, meeting and maintaining contact with others involved in the technical specialism, and taking an active part in appropriate professional and trade bodies. 

• Keeps in close touch with and takes a leading role in contributing to current developments in the technical specialism within employing organizations, own industry, and in appropriate professional and trade bodies. Is fluent at articulating best practices and is a recognized authority in the technical specialism. 

• Controls the application of the technical specialism within employing organizations and closely associated organizations such as customers, suppliers, and partners. Oversees specific assignments related to the technical specialism, where appropriate. 

• Leads the development and promotion of the technical specialism. Initiates and authorizes the release of quality standards and policies relating to the technical specialism. 

• Takes responsibility for the provision of quality assurance of activities involving technical specialism. 

• May provide input to professional bodies defining applicable legislation, standards, and compliance guidelines. 

• Writes, or contributes to articles and papers and speaks at conferences, user groups, or specialist subject groups on topics involving technical specialism. Champions and/or sponsors special interest groups concerned with the technical specialism. 

• Provides organizational leadership and guidelines to promote the development and exploitation of technical knowledge in the organization. 

• Within a defined area of accountability, determine the requirements for appropriate governance reflecting the organization's values, ethics, and wider governance frameworks. Communicates delegated authority, benefits, opportunities, costs, and risks. 

• In own areas of expertise, provides advice and guidance to consultants and/or the client when delivering consultancy services. Takes responsibility for the quality and appropriateness of recommendations. 

• Manages provision of consultancy services, and/or management of a team of consultants. 

• Establishes agreements/ contracts and manages completion and disengagement. 

• Takes responsibility for the identification, proposal, and winning of further business for own areas of expertise, within a larger consulting practice or organization, including putting in place agreements/ contracts and managing completion and disengagement. 

• Engages with client management to explore new opportunities and/or grow client relationships. 

• Provides mentoring to client staff and consultant colleagues, transferring skills and expertise. 

• Establishes and maintains the policies for compliance with the organization's obligations (including legislation, regulatory, contractual, and agreed standards/policies), holding the management team to account. 

• Leads reviews of governance practices with appropriate and sufficient independence from management activity. Within a defined area of accountability, determines the requirements for the appropriate governance of the specific domains, ensuring clarity of responsibilities and authority, goals, and objectives. 

• Implements the governance framework to enable governance activity to be conducted. Undertakes and/or directs reviews as necessary to ensure management decision-making is transparent, and that an appropriate balance between benefits, opportunities, costs, and risks can be demonstrated to principal stakeholders. 

• Acts as the organization's contact for relevant regulatory authorities. 

• Ensures proper relationships between the organization and external parties, with a valid interest in the organization's governance, are in place. 

• Takes full responsibility for the quality and timeliness of the technical content of bids and sales proposals. Establishes metrics to help with monitoring and continuous improvement of the sales support activities. 

• Leads the organization's sales support service activities and team to ensure that they are aligned with corporate objectives and policy. 

• Ensures that problems are diagnosed and resolved and that the final solution proposal is fit for purpose and fully meets the customers' requirements. 

• Leads the organization's customer service activities to ensure they are aligned with corporate objectives and policy. 

• Influences the development of the organization's portfolio of products and services in light of customers' needs, innovation, and market competition. 

• Takes overall responsibility in assisting customers to clarify their needs and requirements for new and enhanced systems, products, and services, and ensures that effective solutions are devised. Oversees assessment of the technical feasibility and practicality of potential approaches, technically approves proposals, and initiates the implementation of development activity in customer services and systems. 

• Ensures that customers are trained in the use of the systems, products, and services supported, giving information on the full range of features and capabilities. 

Responsibilities

• Focused business development by identifying major Quantum Technology and Physics research institutes & Academia in Singapore (primary territory).
• Identify, train & develop local sales partners in some regional countries in the assigned territories.
• Marketing and business development responsibility for Singapore.
• Provide & organize direct technical support to the customers.
• Provide & organize sales and technical support to sales partners.
• Participate in all relevant conferences & trade shows in the assigned territories.
• Work with existing local sales partners for increased reach and ease of doing business.

Requirements:

• Ph.D. in Physics, Electrical Engineering, or a similar field, ideally related to quantum computing research.
• Solid technical background or scientific track record involving test & measurement instrumentation, including impedance analyzers and lock-in amplifiers.
• Minimum of five years of experience in the quantum technology industry.
• Minimum of five years of experience in impedance analyzers, lock-in amplifiers, and their applications.
• More than three years of experience in customer-related activities, such as Business Development, technical support, and channel management.
• Required to travel frequently within the Asia Pacific region for business purposes.
• Passion for collaboration and successful international stakeholder management with excellent cultural sensitivity.

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embraces fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

We are now looking for a Senior Product Marketing Executive, candidate must understand the footwear trend in the regional market, the voice of the customer, and define buyer personas to create marketing strategies and plans to drive awareness and demand for the brand and help the business achieve its goal.

Job Description

• Lead product development efforts by collaborating with the Global Product Planning team and working closely with the Design, Development, Production, and Sales teams to make strategic product decisions.
• Develop and implement pricing strategies in partnership with sales teams to maximize profitability while remaining competitive in the market.
• Led the seasonal conference presentations on category direction and product marketing strategy at key events, such as Pre-Lines, Sample Reviews, and Sales Conferences, effectively engaging diverse audiences including Distributors, Sales Teams, Marketing Teams, and Upper Management.
• Research and analyze key competitors, consumer behavior, and market trends to identify current and future challenges and opportunities.
• Utilize insights gathered to create effective product strategies that align with the Company's Regional Product Marketing objectives and address consumer needs.
• Develop a comprehensive regional marketing plan with the marketing team, outlining key activities and budgets focused on retaining existing customers and acquiring new ones.
• Act as the product evangelist by ensuring clear, engaging, and consistent communication of product updates, features, and benefits to various stakeholders, including e-commerce teams, sales teams, and customers.
• Review sales history to monitor product performance, identify reasons for margins below expectations, and alert management to potential issues.
• Prepare and provide timely and accurate reports to management on marketing activities and customer statuses.
• Support social media marketing, content creation, and branding initiatives to enhance brand presence and engagement.
• Ensure proper filing, sorting, and retrieval of electronic and hard-copy documents for efficient information management.
• Perform any other ad-hoc duties as assigned.

Job Requirements

• 3 years of applied experience in product marketing (footwear or racket sports)
• Previous experience in the footwear industry preferred
• Excellent communication and presentation skills.
• Ability to think creatively and develop innovative approaches to product storytelling.
• Passionate in Sports Products
• Possess good commercial awareness
• Strong analytical and project management skills
• Proficient in Microsoft Excel and Microsoft PowerPoint
• Strong organizational and project management skills

Sciente Group, founded in 2007, is a multi-award winning, ISO9001, DPTM & Great Place To Work certified, technology focused organisation with business interest in Singapore (HQ), USA, Malaysia, Philippines and India. We are partner of Databricks, Snowflake, AWS, Salesforce.

We help our clients in Intelligentisation and digital transformations by amalgamating our technology (Data & AI, Business Technology Consulting, Customer Experience Management) and talent management specialisations.

As a part of our growth strategy, we are expanding our client facing tech recruitment consulting team.

Our mission: Delighted clients & community.

Our employee value propositions are: Learning & Development, Career Growth and Sincere & Approachable leaders with a heart. Therefore we promise a stable and a long-term career progression for you.

What is expected from this role to start with?

This is an on-site Singapore-based individual contribution role that will own-up the Technology Recruitment/IT talent search for the projects within existing named client accounts of the incumbent. Primarily, the focus is account management for technology talent acquisition services to meet our clients' project requirements.

• Adopt a consultative approach, we aim to act as coaches and talent advisors for clients and IT candidates.
• Take the ownership of an existing named client account, prepare an account plan and build relationships to grow the portfolio of services.
• Comprehend our clients' profiles, their project environments, roles, responsibilities, required skill sets, and expectations.
• Collaborate to clarify job descriptions and ensure a common understanding.
• Work with internal recruitment consultants to fulfil the requirements.
• When required, creatively source and engage potential IT professionals through various channels.
• Guide and advise potential candidates, consultatively understand their technology skills, capabilities, and aspirations.
• Evaluate candidates based on evidences of their overall skills, experience, and motivation aligned with the job description.
• Present a concise profile summary of shortlisted candidates to clients.
• Facilitate the interview process for clients and candidates, ensuring delightful engagements.
• Effectively manage critical moment of truths and pre-closures with delightful experience for candidates.
• Adhere diligently to Sciente's internal processes and submit daily/weekly reports in a timely manner.
• Our objective is to support candidates in crossing the finish line and seamlessly joining our client projects.
• Engage selected candidates effectively for successful onboarding and completion of the crucial first three months.
• That's the expectation from this role.

Who shall fit-in the best for this role?

Incumbent must have at least 5 years of total experience in full life cycle talent acquisition/ recruitment of active and passive IT professionals and in client account management.

• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Client account management experience is highly desired for this role.
• Essential soft-skills include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Demonstrated ability to strategically source and judiciously screen candidates to pinpoint the ideal fit for our clients.
• Successful track-record in account management to service clients with desired speed and accuracy is a must.
• Proficiency in engaging with potential talents, adopting a consultative approach to understand their career aspirations, and aligning candidates' ambitions with our clients' project offerings.
• Independently contributing to the entire candidate journey, from sourcing to onboarding and seamless client interaction are key aspects of the role.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals.
• A fervor for delivering results to grow portfolio of services to clients, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

What is the growth potential of this role?

• Next potential next levels of growth are Managing Consultant/Customer Success Manager and Consulting Manager for a portfolio of clients/industry sector.

To know why you should join us, please visit https://www.scienteinternational.com/about-us/join-us/

Our office location: Changi Business Park, near Expo MRT.

Should you be interested in this opportunity, please send your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified.

EA Licence No. 07C5639

DFS Controllership is building our team of accounting professionals towards our NextGen Finance vision. The candidate will have the opportunity to be part of the Global Controller Business Partner (CBP) team, leveraging new technologies, Process Reengineering, Robotics Process Automation (RPA) and Data Analytics to create value for the individual and the Company. Additionally, DFS is an Accredited Training Organisation (ATO)) and we believe in developing accounting professionals, investing in people, and facilitating dynamic career moves across various accounting functions such as Global Finance Services (P2P, O2C, Fixed Assets), Consolidation, Management Reporting, and Global Tax.

As a member of the CBP team, the candidate will work closely with our global stakeholders to address accounting queries, ensure timely and accurate reporting and contribute to business improvement initiatives.

PRIMARY RESPONSIBILITIES

• Ensure timeliness, accuracy, and completeness of month-end close, hard-close, fast close and year-end close processes of designated business divisions.
• Prepare/review and analyze monthly management and financial reports
• Prepare/review internal and external schedules/reports as required.
• Review and provide direction to staff with regards to account reconciliation and sub-ledgers to general ledger and other balance sheet reconciliations such as banks/inventory, etc. for completeness and accuracy and follow up on action items.
• Identify areas with exposure to risk/potential risk in the designated business divisions. Suggest solutions to mitigate the risks.
• Ensure that working papers, schedules, correspondences, and other documentation meet quality assurance tests and are in line with DFS best practices.
• Provide support and respond to queries from divisions on a timely basis. Where necessary, co-ordinate and work with other departments/functions to accomplish objectives.
• Ensure accounting treatment of standard or special processes comply with DFS accounting policies and internal control procedures.
• Liaise with internal and external auditors as well as other outside parties as required.
• Work closing with Consolidation and Group Reporting, Corporate and Divisions FP&A for changes to management reports arising from accounting changes, new businesses, etc.
• Keep abreast of on-going accounting and reporting changes in IFRS and local reporting standards.
• Participate in ad hoc projects as assigned.

QUALIFICATIONS/REQUIREMENTS

• 3-5 years of experience, preferably with some commercial experience
• Bachelor’s degree in accounting or finance
• General Ledger and consolidation experience preferred.
• Excellent oral and written communication skills
• Proficiency in software packages and flexibility to learn new tools like SAP ERP, SAP Business, Planning & Consolidation, Excel, Word, Blackline, Concur and Coupa
• Good interpersonal skills with ability to work well independently and across all levels of the organization
• Self-motivated, team oriented, resourceful and able to multi priorities.

Responsibilities:

• Allocate Learning Center training room resources efficiently by addressing incoming requests.
• Oversee all aspects of day-to-day events, including preparing training rooms, setting-up of Audio Visual (AV) equipment (For hybrid meetings) and ensuring high-quality service for clients and participants.
• Set up and arrange training rooms to accommodate the specific needs of different events.
• Communicate with internal stakeholders to ensure alignment on event requirements and expectations, coordinating logistics.
• Coordinate with external food & beverage and transportation vendors for events hosted at the Learning Center, ensuring seamless delivery and client satisfaction.
• Assist in the logistics and execution of training programs and events, including hotel bookings, visa invitations, transportation, and technical setup as required.
• Manage pantry supplies and stationary inventory, ordering, monitoring and replenishing to maintain the smooth operation of the Learning Center.
• Ensure cleanliness and functionality of Learning Center facilities, upholding high standards of presentation to provide a conducive learning environment.
• Provide exceptional customer service by supporting clients and participants, addressing inquiries and concerns promptly and professionally.
• Perform any other ad-hoc duties assigned.

Requirements:

• Currently pursuing a Diploma or Higher Nitec in Event Management, Business Management, Hospitality and Tourism Management, or a related field.
• Comfortable with physical tasks (arrangement of tables & chairs) and capable of managing food & beverage arrangements.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Good communication skills, actively listening to understand internal and external stakeholders and embracing a collaborative approach
• Meticulous attention to detail in logistics, room setup, and inventory management.
• Good customer service skills, promptly addressing inquiries.
• Fosters a respectful work environment by building positive relationships and demonstrating consideration for all colleagues.
• Proactively identifies issues, takes initiative, and seeks feedback to continuously improve performance and personal development.
• Flexibility to work extended hours occasionally to support successful event delivery.
• Maintains a professional and adaptable demeanor in challenging situations, thriving in a fast-paced environment.

Task: The Intern, Sales Administration will have the opportunity to support in sales and marketing events (e.g. trainings, seminars, workshops etc.) for the Singapore Sales Team. This includes and not limited to event preparation, logistics and administrative support, events management.

Responsibilities:

• Support sales and marketing events (e.g. trainings, seminars, workshops etc.) for the Singapore Sales Team. Includes and not limited to events preparation, logistics and administrative support, events management
• Packing, ordering and replenish of Promotional Materials from Rohde & Schwarz Munich (eg. Product Brochure, Datasheet, Catalogue etc.)
• Administrative tasks including and not limited to printing / photocopying training materials, filing, ordering stationery or marketing supplies
• Coordinate with logistics forwarder or courier for the arrangement of incoming and outgoing shipment and delivery
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students Diploma in Business Administration or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.

Substance is a disruptive recruitment firm that specializes in sourcing and placing top-tier remote, permanent and fractional talent from low-cost regions around the world, saving clients up to 70% of their recruitment costs. We are looking for a dynamic Co-Founding Recruitment Partner to join our leadership team and help build the business from the ground up. As a co-founder, you will play a critical role in driving business growth, developing client relationships, and ensuring successful candidate placements.

As the Co-Founding Recruitment Partner, you will co-lead all aspects of business development, recruitment strategy, and talent acquisition efforts for Substance. With more than 5 years of recruitment experience and a proven track record in business development and successful placements across the Asia Pacific region, you will be responsible for establishing our client base, building relationships, and managing end-to-end recruitment processes.

You will work closely with the CEO, Co Founder and the broader leadership team to drive the company’s vision forward, ensuring Substance becomes a trusted partner for businesses looking to tap into remote and fractional talent.

Key Responsibilities:

• Business Development:
• Identify, target, and acquire new clients across APAC, the US, UK, Ireland, and the Middle East, Switzerland, Nordics.
• Build and maintain strong relationships with existing and prospective clients, understanding their talent acquisition needs and offering tailored solutions.
• Develop and implement sales strategies to meet company growth objectives.
• Collaborate with the CEO to set revenue targets and track progress against key metrics.

• Recruitment Strategy & Execution:
• Manage full-cycle recruitment processes from sourcing to candidate placement, ensuring high-quality service delivery to clients.
• Leverage your expertise in recruitment to identify and attract top-tier talent from across the Asia Pacific, NORAM, MEA and other regions, particularly remote and fractional workers.
• Source candidates through various channels, including job boards, social media, and networking.
• Provide a consultative approach to both clients and candidates, guiding them through the recruitment process and making successful placements.

• Client & Candidate Management:
• Develop long-term client partnerships by providing exceptional service and maintaining a deep understanding of their needs.
• Ensure a positive candidate experience, managing communication and feedback throughout the recruitment process.
• Conduct regular follow-ups with clients and candidates post-placement to ensure satisfaction.

• Team Leadership & Collaboration:
• Play a key role in shaping the company culture and recruitment team as the business grows.
• Mentor and coach junior team members as they come on board, helping to build a strong and efficient recruitment function.

• Market Insights & Trends:
• Stay up-to-date with recruitment trends, market dynamics, and talent acquisition best practices in APAC, MEA, NORAM and other target regions.
• Analyze industry trends and competitive offerings to continuously improve the company’s recruitment solutions.

• Experience:
• Minimum of 5 years of experience in recruitment agencies, with a focus on business development and successful placements in the Asia Pacific region.
• Minimum of 2-3 years of in-house talent acquisition experience.
• Proven track record of generating revenue through client acquisition and maintaining long-term client relationships.

• Skills:
• Strong business development skills, with the ability to identify new opportunities and close deals.
• Exceptional relationship-building and networking abilities, both with clients and candidates.
• Excellent communication and negotiation skills, with a consultative sales approach.
• Strategic thinker who can develop and execute recruitment strategies tailored to client needs.

• Knowledge:
• Deep understanding of the Asia Pacific recruitment landscape, including sourcing remote and fractional talent.
• Familiarity with using Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) tools.

• Attributes:
• Entrepreneurial mindset with the willingness to take ownership and drive the business forward.
• Resilient, adaptable, and ready to tackle challenges in a fast-paced, startup environment.
• A passion for recruitment and building strong, lasting client relationships.

Equity Partnership:

• As a co-founder, you will have the opportunity to share in the company’s success through equity ownership.

Flexible Remote Working Environment:

• Work from anywhere in the world while driving growth for a company with a global reach.

Growth Potential:

• Play a key role in scaling a business from the ground up, with opportunities for both professional and financial growth.

Director of Regional Business Division (RBD)

1. Responsible for distributor targets in the appointed markets and products.
2. Develop and cultivate of regional markets
3. Responsible for the products’ profitability.
4. Lead the RBD and Export team to develop marketing strategy and product positioning.
5. Responsible for Purchase Management, Inventory and Sales (PSI) of the team

Requirements

Proven track record in sales leadership within the consumer electronics industry

Strong understanding of the marketplace; competitors’ products, pricing and sales strategies.

Excellent interpersonal skills and ability to build and maintain strong relationship and clients and team members

Excellent communication and presentation skills

Strong analytical skills

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Responsibilities:

• Experience in leading and delivering multiple security projects and solutions across one or more IT Security domains (Cyber Program Management, Cyber Threat Management, Identity & Access Management, Data Protection, Privacy, Cyber Analytics). This experience should include both advisory, implementation and operation experiences.
• Design and develop a customized security architecture, evaluate and select the best security system in one or more of the above security domains.
• Provide high-level input and security consultation in a project-based environment and ensure adequate security controls in all Business IT solutions.
• Responsible for project planning, execution and managing scope due to any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk
• Ensure the security enhancements / new security project delivery is done in line with stakeholder’s requirements, timeline and cost.
• Develop and maintain a detailed security project plan which deliver to the cost, quality and time for enhancements
• The position will be heavily involved in IT security operations, including:Security solution delivery
  Security monitoring
  Administration for security systems (e.g. firewall, anti-malware system, IDS/IPS)
  Incident Response
  Level 2 support for IT Security operations.
  

Requirements:

• Min. Bachelor's degree in Computer Science
• Min. 6-8 years’ experience working in a large-scale IT environment; Including five (5) years of information security and risk experience within the past six (6) years; including risk analysis, endpoint, server, network and web application security
• Possess Security Industry Certifications such as CISSP, CISM, SANS, GSEC and PMP, ITIL, Microsoft, CISCO
• Having good understanding of TCP/IP protocol and OSI Seven Layer Model.
• Strong technical security skills in assessment, design, implementation architecture, and program / project delivery and work across various delivery models, (Waterfall, Agile, DevOps)
• Analyzes & prepares recommendations relating to security for existing IT infrastructures / Applications.
• Expert understanding of firewall technologies.
• Ability to plan, organize and prioritize tasks to complete within established time frames.
• Highly result oriented and can work independently.
• Ability to build relationships and interact effectively with internal and external parties.
• Strong analytical, technical, and communication (both oral and written) skills.

Job Responsibilities:

We are seeking a highly motivated candidate for the position of Application Lead with proven knowledge and implementation experience in the Transaction Banking Cash management domain within Information Technology Department under System Office for Asia (ASO).

The successful candidate will be part of a growing dynamic regional team providing business solutions for cash management solutions. You will be supporting the Bank’s initiatives in Transaction Banking (Cash/Payment) domain, working with the business stakeholders to identify the business priorities, plan for the delivery of the solution, manage schedule and budgets, manage the risks/ issues and facilitate the system implementation across countries in APAC.

Key responsibilities in the regional transaction banking technology team include:
• Lead business initiatives in System Office for Asia. Plan and oversee IT delivery projects
• Manage business requirements, stakeholders and directing team/organisation to achieve the common purpose and goals
• Collaborating with stakeholders (main IT teams) to define, prioritize and develop project planning and budgeting requirements
i) Project status reporting with risk/issue mitigation strategy
ii) Analysing project budget and track it
iii) Oversee all aspects of the budgets pertaining to the project
iv) Vendor management and provide the demand pipeline to the vendors for their estimation and planning
v) Track the quality from the vendors on their delivery.
vi) Overseeing development of the project and ensuring team members are carrying out their task efficiently while upholding project standards
vii) Accurately documenting project’s creation, development, and execution as well as documenting project scope, budget, and justification
viii) Review and ensure Systems Management Procedures are adhered to follow up with respective parties to ensure compliance and governance.
ix) Ensure all the project artefacts as per the SDLC are delivered.
x) Task prioritization with stakeholder to align to short-term and long-term goals of the business
xi) Centralizing information and track against milestones and deliverables of the project portfolio
• Oversee the preparation of communications and make presentations to stakeholders on opportunities and constraints of processes and systems
• Experience in dealing senior stakeholder and driving steering committee meeting
• Experience in dealing with regulatory requirements (example: country central bank mandates)

Job Requirements:

• Min. 12 years of IT experience, with experience in project management or PMO experience in the banking and financial service industry

• Experience in Payments domain, specialized in cross-border and domestic payments in APAC region and ISO20022 payment standards.

• Minimum JLPT N1 Certification, degree in Japanese university or equivalent is required to liaise with Japanese counterparts in the head office.

• Previous experience in Transaction Banking (Cash Management) is advantageous.

• Experience in managing large sized transformation projects and ability to work with senior stakeholders and distributed teams that are off-shore.

i) Experience in Project Life Cycle from inception, analysis, development, testing and implementation (SDLC methodologies and Agile is preferred)
ii) High proficiency and proven skills in using MS office tools including MS project plan and Visio
iii) Knowledge of budgeting like forecast vs actuals, CAPEX/OPEX, depreciation and charge-back
iv) Hands-on and high analytical
• Be analytical and applies critical thinking toward business requirements, open-minded and innovative in exploring new and alternative solutions to optimize systems, arriving at sound decisions and solutions
• Deep dive, problem solving, RCA and systemic thinking to reach to the cause of issues
• A strong leader who is able to communicate his/her ideas persuasively and sustain positive relationships with team members and other stakeholders.
• A project management certification is highly advantageous
• Strong attention to details and excellent good interpersonal and multi-tasking skills.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067427

The responsibilities can be grouped into below main areas:

Supply Constraint Management:

• Oversee end-2-end supply chain operations across all parts of SCM, highlight potential constraints/ concerns in a timely manner, support in solution finding process and escalate on-time (if necessary) to the Management.
• To understand the root cause/ background of any supply constraints and issues, follow-up with respective stakeholders on the actions and timelines and work closely with the SCM team to resolve the issues.
• Support the constraint process and is pro-active in driving problem-solving initiatives and help set up corrective measures as and when required.
• Work closely with Local SCM Team to prepare and report any out-of-stocks projections in local markets.
• Oversee the supplies arrangement of inbound shipment from manufacturing site and distribution center in Europe and Japan to Asia region.
• Ensure the overall SCM processes and timelines are being adhered strictly by all related SCM & Cross-Functional Teams.

Integrated Business Planning (IBP)

• Support the development of IBP activities and drive process standardization and optimization across all Regions.
• Perform in-depth analysis and prepare IBP reports with the focus on major product families, supply constraint, growth rate in alignment with sales and financial projection.
• Identify gaps, business risks and communicate/ escalate to key stakeholders accordingly.
• Collaborate with and drive multi-disciplinary teams in executing projects/ processes with excellence and expediency.
• Responsible in identifying and mitigating issues with regards to change management.

KPI Management

• Coordinate and ensure data from respective stakeholders/ functions are provided in a timely manner.
• To generate, develop and prepare reports and presentations for communication to relevant stakeholders.
• Provides analytical support to SCM projects and/or dataset to enhance supply chain efficiency.
• Streamline current reporting into new trackers and/or PowerBI dashboards that cater to the business needs.
• Support data validation, implementation of new process and provides documentation (e.g training materials/ work instructions) on newly developed trackers and dashboards.
• Support the alignment of any new KPIs to be measured and ensure standardization across the Regions.
• Senior Data Analyst - Inventory and KPI Management 

Others

• Implement new process improvements for SCM Asia.
• Support any ad-hoc activities, initiatives, and projects under SCM Asia Control Tower.
• Perform other duties as assigned.

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.