Responsibilities

• Provide the overall API/Micro Services design, solution and integration components of MircoServices platform aligned with Data Product Manager and Enterprise Architect.
• Manage Product/Project lifecycle, from requirement, design, technical construction, testing, acceptance, training, documentation and implementation, in accordance with Project Management Process and Methodology best practices. This includes:
• Perform business requirement analysis and do technical assessment to identify functional & non-functional requirements.
• Participate in pre-project activities such as estimation of project efforts, project budgeting, preparation of high-level project plan with project timeline and resource requirements and staffing and organization of project team.
• To work with the Product Manager to Plan, coordinate and communicate project plan, timeline and activities to the project team.
• Manage and coordinate project deliverables, ensuring their quality and configuration management.
• Maintain project issue register to keep close match of the project issues till their resolution.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Manage performance of the project team, guide the project team in resolving issues, and resolve conflicts within the project team.
• Monitor and track progress of projects and stay on top of the projects to ensure smooth execution.
• Provide periodic update on project progress to project sponsors and escalate project issues not resolvable at project team level to PSC team.
• Lead a team of developers on the build of API/Micro Services required by Industry and related projects. This includes:
• Provide leadership in the implementation of API/Micro Services using Spring Boot, Dockers, Kubernetes, CI/CD and other relevant tools.
• Define, configure and maintain API definitions to secure control and manage APIs. Maintain Swagger definition required to publish APIs.
• Build and test APIs for new and existing backend services to help facilitate development team migrations.
• Responsible for the documentation & maintenance of micro services catalogue for internal & external usage. Documentation will include Detail Design Document, API Technical Specifications & other necessary information to support the platform or assigned projects.
• Responsible for the maintenance of MircoServices platform ensuring platform meets SLA and activities which includes:
• Enhancement of tools, solutions and microservices associated with deployment and our operations platform.
• Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.
• Support all planned maintenance activities, BAU activities for API/Micro Services including any emergency maintenance.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.

Skills Requirement

• Bachelor's Degree in Computer Science/Information Technology/Programming & Systems Analysis/Science (Computer Studies).
• 9-12 years of overall experience in professional IT/software engineering.
• 5 years of experience as Technical Lead and have lead min 3-4 projects from scratch owning solution, design & implementation using API/Micro Services.
• 4 years of hands-on experience with various API technologies, Spring Boot, Spring Integration, Java, Kubernetes & Dockers.
• 3-4 years of experience leading development team and delivery management experience, with proven track records in managing and steering projects towards smooth execution and on time delivery.
• 2-3-years of experience implementing applications & services using Spring Framework, Spring Boot & other Java related technologies with CI/CD tool like Jenkins/Bamboo, Nexus, SonarQube, Bitbucket.
• Have implemented & well versed with digital/internet web technologies like RESTful Web Services, SOAP Web Services, ESB, JSON, XML, JSON Schemas, XML Schemas, HTML5, HTTP, FTP and JavaScript.
• Exposure in design and development of database tables, indexing, query and must have working experience using both SQL & No-SQL databases and DB integration with Application.
• Experience working & maintaining databases like MYSQL or Maria DB. Database experience hosted on cloud is a plus.
• Experience in use of project management and collaboration tools is required (E.g. Microsoft Project, Confluence, Jira Software, Kanban Boards, etc.)

*This role will be hired on contract basis to support our client's upcoming project.*

About the role:

A. Development of Technology Knowledge and Commercial Support

B. Feasibility
Provide technical support to other project roles for specialist aspects.
C. Bidding Phase/Commercial Proposal
- Analyze and understand tender documentation.

- Define the discipline's activity and deliverable lists and coordinate activities per the project schedule.
- Identify technical queries, deviations, and proposed alternatives.
- Implement bidding methodologies, design criteria, and guidelines.
- Define and issue RFQs for externally sourced items.
- Coordinate material quantities and weight estimation.
- Prepare engineering manhour and material cost estimates.
- Support the Proposal Manager during client technical clarification meetings.

D. Project Execution
- Ensure assigned goals and project quality/contractual requirements are met, taking corrective actions as needed and escalating significant issues to the TM.
- Define activity and deliverable lists, establish schedules, and align activities with contractual obligations.
- Monitor discipline project progress and manhour usage.
- Develop technical annexes for subcontracted engineering activities.
- Coordinate subcontractors and report discipline budget costs to the PM.
- Oversee workflows, interfaces, quality checks, and approvals for all discipline project documents, including vendor-related ones.
- Track and update scope of work changes and associated manhour/cost estimates.
- Provide technical support to procurement, construction, and other project functions.
- Assist the PM in technical client interactions (as delegated by the TM).
- Define and issue purchase requisitions.
- Ensure technical bid evaluations and vendor follow-ups.
Support construction inspection plans and vendor inspection test plans.
E. Construction and Startup
- Assist the construction team in implementing engineering solutions on-site.
F. Home Office Activities
- Validate manhour and cost estimates.
- Review key project documents in line with internal procedures.
- Assist project teams in resolving non-standard technical challenges.
- Update discipline workflows and technical standards.
- Support the creation of execution plans.
- Monitor discipline project KPIs.
- Participate in vendor technical qualifications and procurement strategy development.

*Please note that only shortlisted candidates will be contacted*

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

*This role will be hired on contract basis to support our client's upcoming project.*

About the role:

Ensures the execution of the engineering activities within his area of responsibility, works following the TM

guidelines, cooperates with the other Project positions and ensures the compliance with the QA/QC and HSE requirements.Tasks include:

A-Development of Technology know-how and Commercial support

B-Feasibility

▪ Provide technical support to other Project positions for specialist aspects

C-Bidding phase/Commercial proposal

▪ Analyse and understand Tender documentation

▪ Define Discipline list of activities and deliverables and coordinate activities in accordance with Project schedule

▪ Identify technical queries, deviations and alternatives to be submitted

▪ Implement bidding methodologies, design criterias and guidelines

▪ Define and issue Request for quotation for not estimated in-house items

▪ Coordinate material quantities and weight estimation

▪ Prepare engineering manhour and material cost estimations

▪ Support the Proposal Manager during technical clarification meetings with the Client

D-Project Execution

▪ Ensure the achievement of the assigned goal and the fulfillment of the Project quality and contractual requirements. Take the necessary corrective actions within the Discipline Project Team to meet the assigned goal. Report to the TM for more

extensive problems

▪ Define list of activities and deliverables, setup time schedule, coordinate activities in accordance with contractual requirements

▪ Ensure Discipline Project progress, monitor and control manhour consumption

▪ Prepare technical annexes for engineering activities to be subcontracted

▪ Ensure subcontractor coordination and monitoring/reporting to PM of the Discipline budget costs

▪ Ensure proper Discipline workflow, interfaces, quality checks and ap proval of all Discipline Project documents, including Vendor ones

▪ Track and report to TM Discipline scope of work changes updating manhour and cost estimates

▪ Provide technical support to Project functions including Procurement and Construction

▪ Support PM in technical interfacing with the Client (according to TM)

▪ Define and issue Purchase Requisitions

▪ Ensure Technical Bid Evaluations

▪ Ensure Vendor follow-up activities

▪ Provide technical support for the definition of the Discipline construction inspection plan

▪ Manage Vendor inspection test plan approval and support post order activities -Construction and start up

▪ Support the construction team in implementing the engineering solutions at site F-Home office activities (master)

▪ Verifiy manhour and cost estimates

▪ Check key Project documents according to internal procedures

▪ Support Project teams to solve non standard technical issues

▪ Update Discipline workflows and technical standards

▪ Support execution plan definition

▪ Monitor Discipline Project KPIs

▪ Participate to Vendor technical qualification and to procurement strategy definition.

*Please note that only shortlisted candidates will be contacted*

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Key Accountabilities:

• NPS Strategy Development and Implementation : Develop, execute, and measure a comprehensive NPS strategy aligned with company's business objectives across all customer touchpoints.
• Customer Insights and Analytics : Lead the analysis of NPS data to extract actionable insights, develop predictive models, and present executive-level reports on NPS trends and their business impact.
• Customer Experience Enhancement
• Team Leadership and Development

Qualifications

Education Level:

• Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field.
• Master's degree in Customer Experience Management, Business Analytics, or similar field preferred

Required Experience and Knowledge:

• 8+ years of experience in customer experience management, with at least 3 years in a leadership role
• Proven track record of implementing successful NPS programs
• Deep understanding of customer experience metrics and methodologies
• Strong background in data analysis and interpretation

Job-Specific Technical Skills:

• Proficiency in NPS methodologies and best practices
• Strong analytical skills with experience in statistical analysis software (e.g., SPSS, R)
• Familiarity with CRM systems and customer feedback platforms
• Knowledge of data visualization tools (e.g., Tableau, Power BI)

Job Description

• Project planning, schedule and executing the delivery of projects within time, budget and Employer expectation,
• Responsible for analysing, manage and track project costs again budget.
• Manage in-house MEP design works, including basic design, detailed design, shop drawing and BIM coordination.
• Responsible for coordination with architecture, C&S and Process, ICA and other trades.
• Attend technical and site coordinate meetings with Employer, Consultants, Main Contractor and other contractors.
• To assess and resolve any technical or site issues related to M&E works with Consultants and Employer.
• Responsible for construction activities by In-house installation teams, site safety, arrange timely delivery of M&E equipment and materials.
• Carry out testing and commissioning, combined services testing for TOP/CSC,
• Handover of completed work activities with as built drawings and O&MM to respective authorities or clients to in timely manner and delivery with desired quality standards and safety aspects.
• Participate in tender preparation for new projects

Requirements

• Min Diploma in Mechanical or Electrical Engineering with Building Service M&E background
• Min 8 years of relevant Singapore-based working experience in building construction industry
• Proficient in AutoCAD
• Excellent project management skills, including the ability to manage timelines, budgets, and resources effectively
• Tender Bidding and Project cost Analytical and Critical Thinking
• Problem Solving
• Proactive and willing to learn and take on new challenges.
• Creativity & adaptability
• Interpersonal and communication skills & leadership
• QP/PE, Green Mark manager or other BCA/SCDF/PUB authority certification is an advantage

Position Description

This position is responsible for sales growth of all NEWAY® products business within the stated region for NEWAY with direct responsibility for distributors/agents in the region.

Main Responsibilities

Specific Job Responsibilities

· Develop and maintain strategic level relationships with mainly new and to some extend with existing customers

· Visit potential customers to for new business prospect

· Develop profitable new business and growing share in the existing customer base

· Meet a defined sales target to achieve and operate within established policy guidelines

· Maintain and develop existing customers through high levels of service in order to expand and strengthen the relationship

· Manage (complex) sales cycles from lead to closure

· Coordinate complex cross divisional sales projects

· Prepare and implement business plan

· Act as a senior contact between Neway Valve and customers

· Communicate customer needs and requirements to internal departments

· Negotiate the terms of an agreement and closing sales

· Gather leads and market /customer information

· Regularly update in sales administration tools

· The summary above does not include all of the essential functions and qualifications for this position.

Qualifications/Requirement.

· Diploma /Degree in Mechanical Engineering or equivalent degree required.

· At least 3-5 years of sales engineering experience in Oil & Gas industries/ EPC within SEA regions.

· Excellent communications and coordination skills and a motivated team player with clear leadership, strategic planning and execution skills.

· Proficient with computers, Microsoft software and ERP System.

· Good communication skill, presentation skills and able to liaise with factory.

· Candidate should be open to travel 50% plus of the time.

· Fluent in English both in speaking and writing.

Our client is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). They have pioneered numerous technologies and accumulated expertise since their establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Their portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). They also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

PURPOSE:

Lead the technical Specialist team in providing all services support, act as the main contact with 3rd party operational support and administer team resources for BAU support and assigned projects. The candidate is also expected to provide activity and issue reporting to the Senior Manager and Management.

The role also requires the candidate to support RSSI innovation’s vision, strategy and initiatives in alignment to the business growth and expansion. This include both customer and internal facing across APAC entities.

RESPONSIBILITIES & TASKS:

• Manage and lead the Technical Specialist team and when necessary lends the additional hands to undertake support and testing activities both customer and internal facing.
• As the team lead, you will be involved in ensuring support tickets is effectively managed from start to finish to support country based technical staff.
• Support business side as an SME including meetings with customer IT teams and provide guidance to the Technical Specialist.
• Manage the technical aspects of product launch which involves installing, testing, learning and understanding the software, understanding its purpose and the preparation of required documents and training material as well deliver required training to meet the business needs.
• Evaluate innovation opportunities of existing service offerings, bringing technological aspects of product integration and value add services.
• Providing technical support on deals from RFP, contracting, implementation through to BAU where needed.
• You will also support UAT and release management of the core software used for service delivery.
• Responsibilities will varies based on business dynamics and expected adoption to changing requirements and demands is necessary.

Additional Roles & Responsibilities:

• Based on your performance, you will undertake a larger responsibility in leading key service initiative and solution 3rd level support that is key to FujiFilm business.
• Be part of the leading team in supporting Guardia 3rd level operation support across countries’ implementation.
• Undertake key feature testing and validation of ALL regional services that falls under the purview of the Technology Management team.
• Provide Technical Service support during BAU for all customer account in the region.
• Provide Technical leadership in key customers projects.

Requirements:

• Degree in information technology, engineering or equivalent
• ITIL, TOGAF and Infrastructure/Network Security technologies certification would be an advantage.
• At least 10 years’ experience in a technical lead role and at least 5 years as team manager.
• Good experience and understanding of Microsoft Infrastructure Technology platforms like Security Certificates, PKI technology, DNS, DHCP and AD services.
• At least 5 years proven experience in troubleshooting technology incidents and problem management.
• Cloud technology experience, esp Azure and AWS
• Experience with Ysoft SafeQ 6
• Good understanding of PKI technologies and concepts
• Experience in delivering training
• Experience in leading technology transformation projects in a cross functional domain experts’ environment
• Experience with Windows Server environments
• Experience with IIS and MSQL
• Knowledge of networking, ports, and protocols.
• Good English written and verbal communication skills.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Job Description

• Industry/ Organization Type: Manufacturing/Electronic Components and Boards
• Position Title: IT Security Manager (Regional)
• Working Location: Bedok (Company pick-up provided at Bedok MRT)
• Working Hours: 5 Days, Mon – Fri (8:15 am – 5:15 pm)
• Salary: Basic up to $12,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Analyze and prioritize vulnerabilities based on severity, potential impact, and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention, and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques, and incident response strategies.

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, IT, or equivalent experience.
• Has 5+ years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Professional information security certification preferred (e.g. CompTIA Security+, CISSP, CISA, CISM).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67372 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$4200

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

Job Description

• Industry/ Organization Type: Manufacturing (Electronics)
• Position Title: Regional Technical Engineer (APAC) / IT Support Engineer
• Working Location: Tai Seng
• Working Hours: 5 days (Monday to Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $5,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to the sales team and customers for Proof of Concept (PoC), project deployment, post-sales support, and internal simulation testing.
• Study system and product technical details to offer technical advice or support to customers and the sales team.
• Evaluate product specifications to improve system performance.
• Communicate with HQ programmers about customized software functionality requirements or 3rd party software integration (API) details.
• Build and maintain strong relationships with customers.
• Offer troubleshooting assistance to customers from the office or on-site.
• Manage demo products and maintain the filing of technical information.
• Set up and manage demo equipment for tradeshows.
• Monitor customer satisfaction to ensure outstanding customer value.
• Develop and maintain technical competence in company products, applications, and services.
• Create technical information such as datasheets, manuals, and training materials.
• Conduct technical presentations or training for customers.
• Assist in overall company operations for self-development toward a managerial position.
• Provide timely updates through the Vaxtor Project/PoC Management tool.
• Any ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in IT, Computer Engineering or Electronics, or equivalent
• Minimum 2-3 years of relevant experience in the electronics industry
• Knowledge of ANPR software and Intelligent Traffic System will have an advantage
• Experience with OCR, Computer Vision, Machine Learning and AI technologies is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67173 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

· Work with hiring managers and agency to source, attract, and assess candidates.

· Identify candidates using Linkedin, Facebook, Instagram and other social media accounts.

· Managing job postings content on all job portals.

· Carry out first level of recruitment and selection processes through resume screening, phone screening calls, meeting at both office and external venue to select potential candidates to meet hiring managers' requirements.

· Coordinate and schedule interviews appointments between candidates and hiring managers.

· Prepare daily and weekly accomplishment report and provide updates to recruitment status.

· Proactively develop contacts and networks to build talent pipelines, stay updated with market intelligence, industry practices, and other opportunities.

· Research current trends and suggest new ideas for improving talent acquisition activities.

· Assist in onboarding process for selected candidates that are joining the company.

· Review employment applications and background check reports.

· Deliver an amazing and positive candidate experience throughout the recruitment process.

· Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities.

· Perform any other ad-hoc tasks as assigned.

• Responsible for attracting candidates and matching them to temporary, contract or permanent positions jobs with clients’ companies.
• Conduct networking in order to attract business from client companies and build relationships with clients.
• Advertising vacancies appropriately by drafting and placing adverts in a wide range of media
• Search and find the right person for the employer’s vacancy, receive and review applications, arranging interviews, and short-listing candidates
• Brief candidate about the responsibilities, salary, and benefits of the job in question
• Prepare and edit resumes and forward to clients in respect of suitable applicants
• Organize interviews for the candidate as requested by the client by calling and emailing them the required details
• Inform candidates about the results of their interviews
• Negotiate pay and salary rates and finalize arrangements between client and candidates
• Offer advice to both clients and candidates on pay rates and career progression
• Follow up on interview schedules and status with hiring manager/HR
• Any adhoc admin duties
• With or Without Experience welcome to apply

JOB SUMMARY

• Supply Chain Management (SCM) is responsible for the overall commercial management of how the bank engages and spends money with its external third-party suppliers. The SCM Global Technology Team is looking for a candidate with strong Leadership experience in Technology Procurement and the gravitas to engage and influence senior Stakeholders within Technology & Operations (T&O).
• The successful candidate will lead a team of experienced technology sourcing professionals and be responsible for influencing and driving sourcing decisions in collaboration with senior Functions T&O stakeholders and related CIO/COO leadership teams.
• Leads and manages the SCM Functions Technology Services team with responsibility for managing approximately $150m of annual supplier spend across Functions.
• Manage senior relationships within Functions T&O to influence and define their vendor strategy.
• Reviews the relevant bank expense line that aligns to sourcing categories in order to understand the nature of such expenditure with the objective of optimisation and cost reduction through Supply, Demand, Governance or spend compliance actions.
• Ensures that business sourcing strategies are developed in conjunction with T&O and use them to drive greater commercial benefit for the firm.
• Support country teams in their execution of cluster/country initiatives that are aligned to the global strategy.
• Lead the execution of Strategic Sourcing initiatives that will deliver sourcing solutions that meet the needs of our bank wide stakeholders in a cost effective and optimised manner.
• Act as the interface between country sourcing teams and Group Technology sourcing for their IT related activities.
• Manages supplier risk to establish a stable supply chain that allows the bank to provide uninterrupted services to its stakeholders.
• Manage the SCM Technology Services team, ensuring a high quality of delivery across the team to support Functions T&O
• Monitor the team’s performance against the SCM Scorecard and put actions in place throughout the year to meet Scorecard targets.
• Ensure that direct reports have development plans in place and are developing in accordance with those plans.
• Effectively manage direct reports in terms of workload management, task sharing, regular ‘one to one’ meetings, supporting deal execution as applicable and providing direct feedback.
• Own and drives the overall global SCM cost savings target for the SCM T&O
• Demonstrate the highest standards of ethical conduct, ensuring that Fraud and ABC risk are mitigated in all sourcing events.

RESPONSIBILITIES

Strategy

• Understand the Functions business and T&O functional strategies to enable SCM business alignment so relevant procurement strategies are developed to support and influence those needs.
• Create and maintain in conjunction with FUNCTIONS T&O a sourcing strategy that includes cost reduction (including needs assessment, demand management etc.), innovation, market intelligence risk mitigation and sustainability components.
• Explore and leverage strategic supplier partnerships opportunities to further the use of preferred suppliers.

Business

• Define opportunities covering the Supply, Demand and Governance aspects of the supply chain and detail the specific actions that will optimise the consumption of the categories products or services
• Create cost efficiencies and support expense line management by directly influencing FUNCTIONS budgets.

Processes

• Lead the Global Category Managers (GCM’s) to produce best and compliant sourcing outcomes for each Functions area.
• Ensure stakeholders understand their obligations under the TPRM policy and procedures.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people.
• Develop skill set of hub-based resource to be able to compliment onshore team.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Accountable to ensure that all initiatives undertaken are executed in accordance with SCB’s third party risk management policies and guidelines.
• Data Quality of all meta data is at the highest level
• Support and execute necessary actions and deliverables to meet existing and new regulatory requirements that relate to the bank’s supplier base.

Governance

• Ensure all sourcing activities are logged correctly and are Audit ready at all times
• Ensure the SCM Functions sourcing activities are always audit ready

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Functions CIOs
• Senior T&O MT

Our Ideal Candidate

• 8+ years of experience in category management in the technology category space
• Degree or equivalent qualifications in Procurement, Supply Chain Management, Law
• Professional Memberships: CIPS or similar desirable
• Bank training; Code Of Conduct, AB&C and other mandatory learning

Role Specific Technical Competencies

• Negotiation Skills
• Commercial Skills
• Strategic Mindset
• Stakeholder Management
• Project Management
• Excel Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Lead – Insights & Strategy Researchers at Quantum, work to answer the most challenging & strategic client questions

They reveal the human behind the product or brand by conducting primary research, exploring behaviours and motivations, and applying a collaborative and multidisciplinary approach that marries rigour of thick data analysis with strategic frame-working. They inspire clients by delivering deeper empathy for the user and bring alive the user’s experience through insights, case studies and storytelling.

ABOUT QUANTUM

Quantum is a specialised human & culture driven strategy consulting company with 9 offices spread across 7 countries in Asia & UK. We are proudly privately held and conduct about 300+ annual engagements across the globe. No one can ever accuse us of standing still in the 30 years since we began challenging the status quo.

We are a collective of anthropologists, semioticians, historians, behavioural economists, strategists, entrepreneurs, designers, and more. Our shared values & purpose influence the work that we do, with the aim of putting humans at the centre of business decision making.

Our thinking is informed by the field of human sciences, and businesses across the globe approach us to solve complex business, category and brand challenges that involve a deep understanding of human and social behaviour. We address client issues across the value chain – Future visioning and growth opportunity mapping, business purpose, building strong purpose-led brands and conceptualizing new products & services.

At the workplace, we strive to create joy and nurture our people to be the best version of themselves. That over a third of our workforce has been here for over 10+ years is testament that we are a great place to work and grow!

ABOUT THE ROLE

In this role, you’ll work closely to build and drive a portfolio of projects for clients across sectors such CPG, Tech, F&B, Finance etc. This would involve but not be limited to covering consumer insights, cultural understanding, semiotics, trends, brand purpose and so on.

YOU’D BE A GREAT FIT IF YOU…

· Have previous experience in qualitative insight and analysis in a reputed firm (Preferably 5-6 years minimum)

· Have a curiosity for knowledge regarding people, behaviour, brands and business

· Get excited to discover new patterns, shifts & formations in people’s behaviour and how they make choices

· Are resourceful in seeking out information and thrive on solving big problems

· Are proactive and entrepreneurial

· Exhibit strategic thinking during all stages of a project

· Are able to lead client conversations confidently– leading proposal presentations, project scoping, project documentation and leading sensemaking & reporting

· Seek constant learning opportunities to be trained in aspects of qualitative/ ethnographic techniques, innovation funnels and value proposition frameworks

WHAT CAN YOU EXPECT FROM THIS ROLE…

· You will independently manage and oversee projects end-to-end, with key client-facing responsibilities (projects can range from 3-4 weeks to 3-4 months)

· You will oversee user-research fieldwork such as ethnographic immersions, diary analysis, consumer interviews across SEA and China.

· You will sense-make from a wide stream of data to uncover insights, JTBDs and opportunity spaces

· You will work with Hive leaders to grow existing business relationships and acquire new clients that are in the CPG, F&B sector

· You inspire clients through translating insights into actionable presentations that also look great.

· On “thinking days”, you will exhibit cutting edge analysis when writing debriefs and contributing to final outputs across several media (PowerPoint, Workshop Decks etc.)

· On “high energy days”, you will co-Lead workshops that resolve tensions around brand, business, service, product and planet related challenges

· As you grow, you will mentor the development of associates, and play a pivotal role in shaping a happy and motivated team

· And, when the day is done, you can kick up your feet and bond with your team mates over shots and word games!

EDUCATION BACKGROUND & REQUIREMENTS

· It would be great if you have a Bachelor’s or Master’s Degree in a liberal arts, social sciences, psychology, sociology, anthropology, philosophy, design management, with a strong inclination to understand culture & brands

· However, we are not hung up on this. Some of our most brilliant colleagues have backgrounds in chemistry, engineering, journalism and even the history of art. So if you don’t have an educational background that matches the above, but making sense of people, culture, brands and business excites you…write in!

· Have the ability to express exceptionally well, verbally and in writing, in English

· Fluency in Mandarin is a must as some of the work is China-based

· Are a Singaporean / PR and based in Singapore

· This is a full time hybrid position

WHAT YOU CAN EXPECT FROM US…

· Work with Fortune 500 firms and Leading CPG/FMCG Brands

· Variable performance bonus scheme for Leads and above

· Flexible time & Flexible Space: Shared Spaces, Hot desking etc.

· Collaborative ways of working across offices

· 21 days of leave, in addition to 15 days of public holidays

· Sick Leave in accordance with local laws

· Training Rotations across the company

· Cross-group away day with participants from all offices

· Monthly training and inspiration sessions

· Robust appraisal and reward systems

If you are interested, please contact Namrata at [email protected]

Would be great if you can add the subject line ‘Lead: Singapore (Your name)’

Submit your CV & a cover letter

Position Overview:

The AV Lead will play a pivotal role in ensuring seamless audio-visual (AV) operations and production for MAS's critical internal and external engagements. This role demands a blend of technical expertise, project management skills, and creativity to support MAS's high standards of professionalism and innovation. The AV Lead will manage AV systems, coordinate events, and oversee multimedia production, contributing to MAS's mission of promoting a sound and progressive financial center.

Key Responsibilities:

1. Event Support and Coordination

• Plan, coordinate, and manage AV requirements for major meetings, webinars, events, recordings, and video productions.
• Collaborate with stakeholders to understand technical needs and deliver tailored AV solutions.
• Operate and manage control room and studio equipment for live events or recordings.

2. Multimedia Content Creation

• Work closely with internal and external stakeholders to facilitate the creation and post-production of multimedia content.
• Ensure the delivery of high-quality videos, graphics, and other digital media assets aligned with MAS's standards.

3. System Maintenance and Inventory Management

• Conduct regular preventive and corrective maintenance to ensure all AV systems remain in optimal condition.
• Maintain an accurate and up-to-date inventory of AV equipment for audits and operational readiness.

4. Contractor and Vendor Management

• Oversee AV contractors to ensure service delivery aligns with contracts and service level agreements.
• Manage contract administration, assess vendor performance, and verify services rendered before payment.

5. Technology and Innovation

• Stay updated on emerging AV, broadcasting, and video conferencing technologies to recommend and implement advancements.
• Lead large-scale AV implementation projects, ensuring successful delivery within scope and timelines.

Qualifications and Skills:

• Minimum Diploma in Media, Mass Communications, AV, or equivalent.
• At least five (5) years of relevant experience in broadcasting, live production, or AV/VC operations with supervisory responsibilities.
• Proficiency in Adobe Creative Suite (Photoshop, After Effects, Premiere Pro) and strong video and photographic skills.
• In-depth knowledge of AV hardware (e.g., cameras, video switchers, lighting, sound systems) and software (e.g., TriCaster, OBS, vMix).
• Experience in studio production and familiarity with production sets and teams.
• Proven project management experience in large-scale AV implementations.
• Expertise in AV and VC systems (Crestron, Extron, Cisco, Bosch).
• Strong interpersonal and communication skills with a customer-oriented mindset.
• Independent, proactive, and adaptable to fast-paced and dynamic environments.

Position: Recruitment Consultant (Job ID: 17133)

• 5min full sheltered walk from Raffles Place MRT
• Hybrid work arrangement + Menstrual WFH benefits
• Basic + Comms + AWS (Average Gross can go as high as $10k)
• Attractive AL benefits

Job Description:

• Develop and maintain good relationship with new / existing clients and provide full recruitment support
• Identifying new business opportunities and ensure repeated assignments from current clients
• Understanding clients’ business and identifying their recruitment needs
• Source, short-list and select suitable candidates via networking, social media, advertising and referrals
• Conduct interviews with candidates and assess their suitability based on client's requirement and needs
• Create profiling of the suitable candidates to be proposed to the engaged clients for consideration
• Provide professional advice to clients and candidates to manage the expectation
• Coordination of interviews arrangement between clients and candidates
• Conduct reference check on candidates on behalf of clients
• Coordinate and negotiate on salary offer on behalf of clients and candidates
• Perform post-recruitment follow up with clients and candidates
• Provide good customer service and build good rapport with clients and candidates.
• Ad-hoc duties assigned by Company.

Job Requirements:

• Self-motivated, target-oriented and sales-focused, with good follow-up skills
• Min 2 to 3 years of Recruitment Consultant experience with handling both client and candidate side.
• Achieve sales target as assigned by the company
• Possess high energy level and enjoy working in a fast-paced environment
• A positive attitude, able to work independently and a team player
• Good communications and interpersonal skills
• Has good business manner in order to communicate with management level of people
• Business level of English in order to liaise with English Speaking clients
• CEI certified will be advantageous

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Lee Yuan Shan
EA Registration No: R1879348
Pasona Singapore Pte. Ltd.
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
EA License No:90C4069

The Job:

• Customer service, coordination, support internal & external customers, project management
• Job matching, interviewing, short listing, sizing, recruitment, profile analysis, resume search
• Team based & conducive environment
• No experience required as full training will be provided

Requirement:

• Min GCE A Level
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Position Overview:

The AV Lead will play a pivotal role in ensuring seamless audio-visual (AV) operations and production for MAS's critical internal and external engagements. This role demands a blend of technical expertise, project management skills, and creativity to support MAS's high standards of professionalism and innovation. The AV Lead will manage AV systems, coordinate events, and oversee multimedia production, contributing to MAS's mission of promoting a sound and progressive financial center.

Key Responsibilities:

Event Support and Coordination

• Plan, coordinate, and manage AV requirements for major meetings, webinars, events, recordings, and video productions.
• Collaborate with stakeholders to understand technical needs and deliver tailored AV solutions.
• Operate and manage control room and studio equipment for live events or recordings.

Multimedia Content Creation

• Work closely with internal and external stakeholders to facilitate the creation and post-production of multimedia content.
• Ensure the delivery of high-quality videos, graphics, and other digital media assets aligned with MAS's standards.

System Maintenance and Inventory Management

• Conduct regular preventive and corrective maintenance to ensure all AV systems remain in optimal condition.
• Maintain an accurate and up-to-date inventory of AV equipment for audits and operational readiness.

Contractor and Vendor Management

• Oversee AV contractors to ensure service delivery aligns with contracts and service level agreements.
• Manage contract administration, assess vendor performance, and verify services rendered before payment.

Technology and Innovation

• Stay updated on emerging AV, broadcasting, and video conferencing technologies to recommend and implement advancements.
• Lead large-scale AV implementation projects, ensuring successful delivery within scope and timelines.

Qualifications and Skills:

Minimum Diploma in Media, Mass Communications, AV, or equivalent.

At least five (5) years of relevant experience in broadcasting, live production, or AV/VC operations with supervisory responsibilities.

Proficiency in Adobe Creative Suite (Photoshop, After Effects, Premiere Pro) and strong video and photographic skills.

In-depth knowledge of AV hardware (e.g., cameras, video switchers, lighting, sound systems) and software (e.g., TriCaster, OBS, vMix).

Experience in studio production and familiarity with production sets and teams.

Proven project management experience in large-scale AV implementations.

Expertise in AV and VC systems (Crestron, Extron, Cisco, Bosch).

Strong interpersonal and communication skills with a customer-oriented mindset.

Independent, proactive, and adaptable to fast-paced and dynamic environments.

Position Overview:

The AV Lead will play a pivotal role in ensuring seamless audio-visual (AV) operations and production for MAS's critical internal and external engagements. This role demands a blend of technical expertise, project management skills, and creativity to support MAS's high standards of professionalism and innovation. The AV Lead will manage AV systems, coordinate events, and oversee multimedia production, contributing to MAS's mission of promoting a sound and progressive financial center.

Key Responsibilities:

Event Support and Coordination

• Plan, coordinate, and manage AV requirements for major meetings, webinars, events, recordings, and video productions.
• Collaborate with stakeholders to understand technical needs and deliver tailored AV solutions.
• Operate and manage control room and studio equipment for live events or recordings.

Multimedia Content Creation

• Work closely with internal and external stakeholders to facilitate the creation and post-production of multimedia content.
• Ensure the delivery of high-quality videos, graphics, and other digital media assets aligned with MAS's standards.

System Maintenance and Inventory Management

• Conduct regular preventive and corrective maintenance to ensure all AV systems remain in optimal condition.
• Maintain an accurate and up-to-date inventory of AV equipment for audits and operational readiness.

Contractor and Vendor Management

• Oversee AV contractors to ensure service delivery aligns with contracts and service level agreements.
• Manage contract administration, assess vendor performance, and verify services rendered before payment.

Technology and Innovation

• Stay updated on emerging AV, broadcasting, and video conferencing technologies to recommend and implement advancements.
• Lead large-scale AV implementation projects, ensuring successful delivery within scope and timelines.

Qualifications and Skills:

1. Minimum Diploma in Media, Mass Communications, AV, or equivalent.
2. At least five (5) years of relevant experience in broadcasting, live production, or AV/VC operations with supervisory responsibilities.
3. Proficiency in Adobe Creative Suite (Photoshop, After Effects, Premiere Pro) and strong video and photographic skills.
4. In-depth knowledge of AV hardware (e.g., cameras, video switchers, lighting, sound systems) and software (e.g., TriCaster, OBS, vMix).
5. Experience in studio production and familiarity with production sets and teams.
6. Proven project management experience in large-scale AV implementations.
7. Expertise in AV and VC systems (Crestron, Extron, Cisco, Bosch).
8. Strong interpersonal and communication skills with a customer-oriented mindset.
9. Independent, proactive, and adaptable to fast-paced and dynamic environments.

Job Title: Pega Developer
Location: Singapore
Job Type: Contract

Job Description

We are looking for an experienced Pega Developer with a strong background in low-code application development and front-end technologies to join our dynamic team. The ideal candidate will have expertise in Pega development, with additional skills in Angular for front-end development and Java or other backend languages. This role will involve developing, enhancing, and maintaining applications using Pega and other relevant technologies, contributing to a high-performance Agile team.

Key Responsibilities

• Pega Development: Design, develop, and implement applications on the Pega platform, participating in all phases of the project development lifecycle.
• Front-End Development: Work with Angular to build responsive and user-friendly interfaces that enhance the user experience.
• Backend Integration: Collaborate on backend development using Java, Python, or Node.js as needed for full-stack solutions.
• Version Control: Use Git for version control, ensuring consistent and secure code management practices.
• Agile Collaboration: Participate actively in Agile processes, including sprint planning, daily stand-ups, and retrospectives.
• CI/CD & Cloud Integration: Engage in continuous integration/continuous deployment processes and work with cloud platforms such as AWS or GCP for scalable solutions.
• Containerization & Serverless Frameworks: Utilize Docker and other container technologies, as well as serverless frameworks, to improve application efficiency.
• Wireframing & Prototyping: Use tools like Figma to wireframe and prototype applications, ensuring smooth and clear communication of design ideas.
• Unit Testing: Implement unit testing to ensure code quality and reliability.

Skills and Qualifications

• Education: Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related fields.
• Primary Skills:
  • Strong experience with Pega (primary skill), including hands-on experience in at least one full project development lifecycle.
  • Pega certification(s) preferred for higher consideration.
• Secondary Skills:
  • Experience with Angular for front-end development.
  • Familiarity with backend technologies, including Java, Python, and Node.js.
• Additional Skills:
  • Experience with Agile processes, CI/CD practices, and cloud platforms (AWS/GCP).
  • Proficiency with version control systems (Git).
  • Familiarity with Docker, serverless frameworks, and low-code development tools.
  • Experience with wireframing/prototyping tools like Figma.
• Testing & Development Practices: Knowledge of unit testing and best practices in software development.

Preferred Attributes

• Self-driven and Independent: Ability to work autonomously and manage responsibilities.
• Problem-Solving Skills: Strong analytical skills with a proactive approach to challenges.
• Communication & Teamwork: Good interpersonal and communication skills, with the ability to present ideas effectively and listen actively.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Role: Pega LSA

Role Type: Contract 12 months

Basic Responsibilities:

Work as team member in multi-disciplinary and dynamic team. Functional service delivery roles include Team Leader, Content or Domain Expert, Senior Domain/Module Consultant, and Lead Business or Systems Analyst. Leads or supports the analysis, design, development and implementation of systems and software, as well as the completion of other project work streams and deliverables. May also lead project modules or work activities as appropriate and can formulate solutions to defines/specific business or technical issues.

Qualifications Required

· 5+ years as a practicing LSA for multiple accounts.

· 10+ years of total pega Experience

· Certified LSA

· Strong stakeholder Management

· Devops &Agile Experience

· Good Knowledge on all rule types- UI, Flows, Flow Actions, Harness, Integration, Agents & Activities.

· Working Knowledge on Prior Robotics, API Standards, Enterprise Security Protocols, Performance Monitoring &improvement

Specific Responsibilities:

· Experience in Development in Banking and Financial

· Good Knowledge on all rule types - Sound experience on using debugging tools like Tracer, Clipboard, SMA and Live UI.

· Proficient in Pega Implementation cycle that includes PRC deployment, development, testing, bug fixing &troubleshooting

· Having good understanding on the rules management and associated tools such as export &import tools skimming and bulk processing tools.

· Good knowledge of SQL using Oracle

· Having Strong base in web designing & development using HTML & JS, Strong communication and presentation.

· Implementing and following agile/scrum processes within self-organizing team.

· Manage the overall key design areas of a Pega implementation

· Use expert consulting skills to manage project scope and client expectations

· Actively collaborate with other teams to solve cross functional challenges.

· Actively participate Business value assessment and business requirements elaboration phases.

· Actively participate in the requirements, design and construction phases; to lead to success.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Roles & Responsibilities:

• Manage, source, interview, recruit, train and or guide a Team of Recruitment Consultants.
• Build and maintain strong relationships with clients across different industries.
• Identify industry focus and set business strategies to penetrate market share.
• Drive marketing and business growth opportunities.
• Built and maintain business relationships with all clients.
• Stay well informed of industry, services and macro-economic developments to properly position the company to stay ahead.
• Facilitate weekly, monthly team meetings, manage the performance and reports to the Director.
• Manage operational and expenses.
• Meet individual KPI and Team’s KPI.
• Any other adhoc duties as assigned by the director.

Location: Eunos

• Assist in administrative work and data entry
• Assist in data, budgeting, tracking reports
• Assist in interview scheduling for new representatives’ allowance applications
• Support the Recruitment Managers on the month-to-month execution of the career seminar events that includes, but not limited to:
• - Designing of the event
• - Sourcing of vendors
• - Liaise with speakers and or vendors on set up requirements for the event
• - Assist in planning of the event
• Any other duties as assigned

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)