Company’s Profile:

Our client, a security solutions provider has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for a Senior Recruitment Executive to join their expanding team!

Location: Tampines (walking distance from Tampines West MRT)

Working hours: Monday - Friday, 8.30am to 6.00pm

Job Responsibilities:

• Develop and implement recruitment strategies to attract, engage and hire top talent across all levels of the organization
• Lead, mentor and manage a small team to understand current and future talent needs
• Collaborate with hiring managers to understand talent needs and provide expert guidance on workforce planning and role requirements to ensure alignment between organizational objectives and recruitment efforts
• Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, extending offers, on-boarding etc.
• Utilize data-driven insights to analyse recruitment metrics, optimize processes and report on hiring outcomes
• Build and maintain a strong talent pipeline through proactive sourcing methods, including networking, talent acquisition partners, referrals, social media, recruitment events, recruiters, campus and career fairs etc.
• Oversee and manage the employer branding strategy to enhance the company’s reputation as an employer of choice
• Ensure compliance with all employment laws and company policies throughout the recruitment process
• Participate in internal and external audits
• Stay updated on industry trends and best practices to continuously improve the talent acquisition process

Requirements:

• Degree In Business Administration (Specializing in HR) or equivalent
• Minimal of 4-6 years of experience in talent acquisition and management
• Experience in hiring for technical roles is advantageous
• Experience in Team Leading is preferred

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

About the Company

We tackle engineering challenges to ensure data consistency, security, and scalability. Collaborating with data experts, we optimize models and platforms to enhance user understanding and campaign delivery, fostering growth in a competitive market.

About the Job

We seek an experienced QA Lead to ensure the quality, performance, and reliability of internal systems critical to our mobile gaming operations. This role involves leading QA engineers, collaborating with stakeholders, and maintaining high standards for non-game business tools and platforms.

• Quality Assurance: Develop and manage test plans, address quality issues, and collaborate on system performance improvements with a focus on compliance and security.
• Team Leadership: Lead and mentor QA engineers, resolve escalations, and refine processes for productivity and system quality.
• Collaboration: Coordinate with cross-functional teams to align systems with business goals and resolve quality challenges.
• Recruitment & Reporting: Hire and train QA talent, maintain clear documentation, and report progress, risks, and metrics.

Requirements

You would need min Bachelor’s degree in Computer Science or a related field.

• 8+ years in QA for internet products, including leadership roles; experience with critical business systems preferred.
• Strong expertise in QA methodologies, tools (e.g., Jira, TestRail), and automation frameworks; CRM/ERP knowledge is a plus.
• Proficient in programming languages (e.g., Python, Java, Go) with familiarity in web/server architecture and application frameworks.
• Skilled in automated testing, performance testing, and QA system design with hands-on experience in CI/CD pipelines and server-side testing.

R1332781

Job Description

• Work with users to refine and analyse requirements and develop software solution
• Migration of software systems to cloud environment
• Update software, enhance existing software capabilities, and develop and direct software testing and validation procedures
• Review data profiling and other data discovery activities to gain understanding of data.
• Review data acceptance test results to validate completeness, accuracy and relevance of data attributes

Skills Required

1. Education – Bachelors or higher degree
2. Expertise in Tableau, SQL, and SAP Analytics Cloud, with a strong track record of delivering data-driven solutions
3. Skilled in migrating software applications to cloud and optimizing performance
4. More than 5 years’ experience in Banking Industry, especially in chosen domain (Finance & Risk, Client Lifecycle Management)
5. Exposure to entity data from external data providers – Refinitiv, BvD, Bloomberg, S&P, Moody’s etc
6. Experience in product management for data related deliverables
7. Experience in reading and processing data across various data formats – json, xml etc
8. Exposure to data modelling.
9. Well versed with SQL
10. Understand Data warehousing concepts - Data Standards, Data Models, and Data Mapping.

About Us

DADACONSULTANTS was established in 2017 with the commitment to provide the best Recruitment Services in Singapore. We are a young headhunter team dedicated to sourcing highly competent professionals.

Our client portfolio are including global internet technology giants, hedge funds, tech startups, and other promising enterprises across different industries.

About The Role

• Covering the full recruitment cycle (180 or 360) from sourcing, interest engagement, interview process, and offer management to onboarding
• Providing professional recruitment services to candidates
• Sourcing and placement of suitable professionals and talents to job opportunities with our portfolio of global clients
• Bring good practices and knowledge of recruitment into the current team
• Attractive compensation package: salary+commission+bonus+reward

Our ideal candidate has :

• With 0-1 yr of recruitment experience and a good understanding of manpower, be passionate about the recruitment industry
• With a strong understanding and expertise of recruitment business in a certain professional field, industry, or region
• Strong communication skills and good at engaging clients and candidates
• Result-oriented, resilient, resourceful, humble, persuasive, and independent
• MOM CEI certification is preferred but not a must

For more details, please share your CV via whatsapp to +65 80399702

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group.

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We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale. An impossible task alone. Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together. And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours.

​

Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet’s wellbeing; and blending everything together so that these usual conflicts faced are aligned.

We will redefine what a better life means; and unleash humanity’s collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time.

Welcome to Mandai X.

Empowering every pet parent to nurture happy, healthy pets while embracing and advocating for all animals and wildlife.

Mandai X is building a venture that speaks to a deep unfulfilled need pet parents experience – trustworthy guidance for happy, healthy pets. The venture focuses on bringing personalized, effective and accessible care to "pawrents", tailored to the unique needs of their pets.

We are looking for an experienced Engineering Lead (EL) who is moved by a desire to protect and nurture all wildlife as they are about nurturing happy, healthy pets!

As EL you will be responsible for product definition and delivery, working with multidisciplinary team members across design, engineering, business and corporate stakeholders to deliver high quality products, and define the cadence of Engineering best practices.

In this role you will:

Drive technical strategy, architecture and roadmap

• Set the technical vision, strategy and architecture from concept to future state to drive short-and long-term impact
• Partner with internal C-suite and broader corporate stakeholders, cross-functional peers in Engineering, Design and Commercial to translate technical vision into a technically feasible roadmap

Deliver products par excellence

• Lead and drive software delivery, providing visibility of progress and performance
• Effectively align teams and resources to achieve key business priorities on time and at the appropriate scope and highest quality
• Pitch in with code, code reviews, architectural reviews and technical mentoring whenever necessary
• Direct and drive high volume product pushes focusing on speed and quality
• Ensure all internal processes and external services comply with security and privacy policies and regulations (data compliance in particular)
• Build an efficient end-to-end application infrastructure, applying standard methodologies in software estimation and delivery
• Ensure that overall technical practices are scalable, constantly evaluating tech stacks to cater to evolving business needs
• Define and implement an effective, transparent and repeatable process for quality assurance (QA) across all areas of the organization including product development

Build team and drive engineering culture

• Build a team of capable engineers, developing the careers and technical capabilities of all team members
• Cultivate a strong culture of experimentation, delivery and impact
• Identify, validate and manage collaboration with 3rd party services and resources where required

You should have:

• Experience as a full stack engineer with expertise in at least 2-3 languages and frameworks
• Built products 0-1 or end-to-end from initial concept to market launch and testing and iteration, for instance at startups or digital consultancies
• Worked with senior corporate stakeholders and/or familiar working in corporate environments
• Experience building full stack web applications
• Built products for enterprise with a focus on security considerations
• Proven ability to hire, mentor and lead engineering teams
• Worked collaboratively and mobilized multiple stakeholders across multiple disciplines to drive desired outcomes
• Excellent communication and coherence of thought to be able to distil and explain complex technical concepts to general audiences

Additional desired competencies:

• Experience with Node, React, Next.js, REST APIs, Azure, Docker
• Experience building B2C SaaS platforms
• Adaptable, flexible, willing to grow with an evolving organisation and work-scope
• High resilience with an equally high degree of responsibility and accountability

• Drive and manage end-to-end recruitment processes, including workforce planning, candidate sourcing, interviewing, and selection.
• Develop and implement talent development strategies to support employee growth, succession planning, and retention.
• Evaluate and screen candidate resumes, arrange interviews, and manage the entire recruitment process.
• Own and drive innovative sourcing strategies, initiate new projects and/or optimize current processes to improve recruiting process and efficiency.
• Partner with hiring managers to identify their business needs and requirements
• Pre-screen candidates through phone calls.
• Arrange virtual or face-to-face interviews with candidates and hiring manager.
• Maintain and manage the talent pool, ensuring efficient candidate tracking and management.
• Communicate seamlessly with candidates and internal teams from diverse cultural backgrounds to ensure a great candidate experience
• Advocating the company as a great place to work for all candidates.
• Promote company culture and enhance the employer branding within the industry.
• Ensure necessary on-boarding documentation and activities are completed promptly and accurately.

Job requirements:

• At least a Diploma, or Bachelor's Degree in any field.
• Those with Engineering education background will be an added advantage.
• Minimum 5 years of experience in sourcing for M&E engineering professionals.
• Excellent communication, planning, organisation, interpersonal skills and able to work independently
• Able to handle high volume of transactional work
• Good understanding of common HR practices and Employment related legislation
• Proficient in Microsoft Office applications (i.e. Word and Excel)
• Positive attitude with a service-oriented mind-set

Job Description

• Industry/ Organization Type: Manufacturing (Electronics)
• Position Title: Regional Technical Engineer (APAC) / IT Support Engineer
• Working Location: Tai Seng
• Working Hours: 5 days (Monday to Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $5,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to the sales team and customers for Proof of Concept (PoC), project deployment, post-sales support, and internal simulation testing.
• Study system and product technical details to offer technical advice or support to customers and the sales team.
• Evaluate product specifications to improve system performance.
• Communicate with HQ programmers about customized software functionality requirements or 3rd party software integration (API) details.
• Build and maintain strong relationships with customers.
• Offer troubleshooting assistance to customers from the office or on-site.
• Manage demo products and maintain the filing of technical information.
• Set up and manage demo equipment for tradeshows.
• Monitor customer satisfaction to ensure outstanding customer value.
• Develop and maintain technical competence in company products, applications, and services.
• Create technical information such as datasheets, manuals, and training materials.
• Conduct technical presentations or training for customers.
• Assist in overall company operations for self-development toward a managerial position.
• Provide timely updates through the Vaxtor Project/PoC Management tool.
• Any ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in IT, Computer Engineering or Electronics, or equivalent
• Minimum 2-3 years of relevant experience in the electronics industry
• Knowledge of ANPR software and Intelligent Traffic System will have an advantage
• Experience with OCR, Computer Vision, Machine Learning and AI technologies is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67173 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing/Electronic Components and Boards
• Position Title: IT Security Manager (Regional)
• Working Location: Bedok (Company pick-up provided at Bedok MRT)
• Working Hours: 5 Days, Mon – Fri (8:15 am – 5:15 pm)
• Salary: Basic up to $12,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Analyze and prioritize vulnerabilities based on severity, potential impact, and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention, and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques, and incident response strategies.

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, IT, or equivalent experience.
• Has 5+ years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Professional information security certification preferred (e.g. CompTIA Security+, CISSP, CISA, CISM).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67372 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Plan, coordinate and attend to all requests to support internal and external major meetings, webinars, events, recordings and video production. Understand user’s requirement and provide technical support accordingly.
• Plan, set up and operate the control room and studio equipment for live events or recordings.
• Collaborate closely with internal and external stakeholders to help facilitate the creation and post production of multimedia content.
• Conduct regular preventive and corrective maintenance works to ensure the systems are in good working condition, whilst keeping an up-to-date inventory for audit.

Requirements

• Minimum Diploma in Media / Mass Communications / AV or equivalent.
• At least five (5) years of relevant experience in broadcasting and live production or AV and VC operation and maintenance with supervisory responsibility.
• Proficiency in Adobe Photoshop, After Effects, Premier Pro, Creative Suite, video and photographic skills.
• Good understanding of hardware (cameras, video switchers, lighting, sound) and software (TriCaster, OBS, vMix) needed to run professional videos and live streams.
• Experience with filming equipment and studio production, with working experience on production sets or part of a production team.
• Experience in Project Management of large-scale AV implementations.
• Proficient and experience with AV and VC systems (Crestron/Extron/Cisco/Bosch).
• Up-to-date on new broadcasting, AV and VC technological developments.
• Good writing and interpersonal skills with a customer-oriented mindset.

Job Summary:

We are seeking Technical Lead /Production support specialist with over 15+ years of proven experience in banking domain with at least 5-year experience in production support, managing large application across multiple countries.

The ideal candidate should have strong Corporate Transaction Banking knowledge, specialised in Receivables & Payables domain knowledge along with Java frontend and backend Technologies expertise & Oracle Database’s in-depth knowledge to manage complex application in banking environments.

This role requires a deep understanding and knowledge of APAC Country specific direct debits/inward direct credit and ACH channels like G3, CNAPS, MEPS, NACH, BECS, NZ SBI to name a few.

Strong problem solving as well as Analytical skill.

Excellent interpersonal skill, effectively communicate with end users, product team and tech partners.

Technology Skills:

Ø Should have experience in Web Application projects using Struts2, Spring MVC, Hibernate/MyBatis, Spring Boot and EJB.

Ø Must have experience in Frontend technologies such as ReactJS, Angular, NodeJS, Vue.js, HTML, CSS, JavaScript and jQuery.

Ø Should have experience in In-Memory Data Grid (Oracle Coherence) as distributed computing architecture and must know CoHQL.

Ø Should have experience in Java Microservices Architecture (Webservice/REST) frameworks, GraphQL including its data interchange format/definition such as XML, JSON and WSDL.

Ø Familiarity with API authentication mechanisms such as OAuth2, JWT, and Basic Auth.

Ø Should have hands-on experience in IBM MQ, RabbitMQ, TIBCO and Apache Kafka for message and event-driven architectures.

Ø Should have hands-on experience in Spring Batch framework for high volume batch/transaction processing.

Ø Should have excellent experience in Relational Databases (Oracle), functions, procedures and query optimization.

Ø Should have experience in Jasper Reports for creation of dynamic reports.

Ø Should have experience with Adobe LiveCycle for interactive PDF

Ø Good to have experience in Akka/Scala Framework for distributed, and fault tolerant applications.

Ø Good to have experience in enterprise-level application hosting in WebLogic Container.

Ø Should have experience in JUnit, Frameworks like Mockito and Selenium.

Ø Hands-on experience in CI/CD pipelines (GitLab, Bitbucket and Jenkins).

Ø Familiarity with containerization tools such as Docker and Kubernetes is an advantage.

Ø Exposure to python for scripting and automation is plus.

Ø Good to have experience in Unix /Linux Shell Scripting for backend automation.

Ø Good to have experience in ITRS , App Dynamics (v 23.12) , Autosys JIL.

Key Responsibilities:

Ø Provide L2 and L3 application support across multiple countries having 24/7 availability

Ø Troubleshoot and resolve application issues raised by end user, product team as well as tech partners

Ø Provide functional solution for production issues/queries

Ø Proactive problem analysis and resolution for application issues

Ø Perform routine checks of application logs and backups.

Ø Provide support and feedback to other Application Developers as and when required for recurrent application issues.

Ø Maintain and update technical documentation of applications.

Ø Create Knowledge Articles to assist Level 1 application support.

Ø Review and design applications requests and provide recommendations.

Ø Provide training as and when required to apps users of application functionality as well as feature introduces through development releases

Ø Identify opportunities for system improvement within Applications being supported.

Ø Identify opportunities to improve processes for efficiency and security.

Ø Conduct continuity of business (COB) and high availability (HA) of application on regular based on country specific requirement/ regulatory requirement

Ø Arrange for special working as and when required

Ø Able to stay up to date with advancing technology trends within the relevant field.

Ø Working with the QA to create automation tests for the user interfaces as well as backend services.

Ø Writing high quality source code and deliver the application within tight deadline follows the Scrum practice.

Ø Code reviews and assisting team members for technical design and solutions for production fixes.

Ø Collaborate with cross-functional teams to gather requirements and track progress using JIRA for production fixes .

Ø Produce high quality technical scope documents to accurately represent application design and code for production fixes.

Ø Should able to perform impact analysis and changes for enhancement, performance changes, PRB issues and Common Vulnerability Management (CVM).

Ø Work on Proof of concepts (POCs) in new and emerging technologies along with development team

Ø Night shift support on rotational basis for monitoring end of day batches

Unlock Your Future as a Regional Operations Manager in the Heart of Southeast Asia!

Are you ready for a career move that combines professional growth, autonomy, and a vibrant work environment? Look no further! We're seeking dynamic individuals to join our team as a Regional Operations Manager in the stunning locales of Singapore and Malaysia.

Why Choose Us?

1. Job Autonomy and Ownership: Embrace the power to shape your own destiny! As a Regional Operations Manager, you'll be a self-starter, empowered to set goals, priorities, and execute plans from start to finish.
2. Central Location Delight: Immerse yourself in a visually-inspiring showroom nestled in one of the most iconic shopping malls in Singapore and Malaysia. Surround yourself with beautiful products and craftsmanship that will elevate your work experience.
3. Fun and Collaborative Colleagues: Join a close-knit team that values teamwork and empowerment. Experience a workplace where collaboration and camaraderie are the keys to providing impeccable customer service.

Responsibilities That Empower You:

• Ensure the smooth daily operations of our stores, aligning with our company's vision and mission.
• Expand BoConcept’s brand awareness and sales channels in both B2B and B2B2C segments.
• Design and execute growth strategies for the next 1-10 years, evaluating financial performance regularly.
• Devise plans for team execution, set policies, and maintain yearly budgets and expenses.
• Optimize employee productivity and professional development, including leadership hires at the front of the house.
• Collaborate with cross-functional teams to outperform in merchandise performance, visual display, sales, and pipeline management.
• Lead discussions with the finance team to ensure business profitability and effective cash flow management.

What We're Looking For:

• Proven track record of achieving targets and success in strategic planning.
• Knowledgeable in various business processes (finance, HR, procurement, operations, etc.).
• 3-5 years of retail experience with a strong background in planning and budgeting.
• Outstanding organizational and leadership skills.
• Engaging, positive, and motivating communication style.
• Problem-solving aptitude and customer-focused mindset.
• Minimum 2 years of team management experience.
• Bachelor’s degree in Business Management or related field.

Why Wait? Seize Your Opportunity Now!

Join us in Southeast Asia and be part of a team that values innovation, collaboration, and personal growth. Embark on a journey where your contributions make a significant impact on our success.

Ready for this exciting chapter? Apply now and make your mark in the heart of Southeast Asia's thriving business landscape!

#CareerAdventure #RegionalManager #JoinOurTeam

Job Description:

SRS is currently seeking for an enthusiastic, highly motivated, and capable analyst to join one of its most prestigious contracts in Singapore and work in a high-performance environment that is fast-paced, and dynamic. The analyst role will require to identify and assess risks that have the potential to impact business operations. These conditions include but are not limited to geopolitical and security analysis and risk assessments. The candidate will be directly reporting to the Senior Intelligence Manager.

Applicants to this role will require to deliver timely and actionable written intelligence reports and verbal briefings, which would provide strategic insights on different geopolitical topics and assess the impact on the client’s assets, people and reputation. Successful candidate should have ability to research and analyze a wide range of information and create tailored analysis in accordance with strict deadlines, including presenting and incorporating relevant data and visualizations.

The candidate will engage directly with clients to provide immediate support and consulting. This requires emotional intelligence, creative thinking, maturity, and judgement in order successfully to interpret client requests and provide insightful information. The position represents an excellent opportunity for the right candidate to continue their development as an analyst.

Roles and Responsibilities:

• Plan, research, and create a range of risk assessments/situational updates/analytical reports delivering actionable insight; conduct analysis of political, security, operational, and macro-economic risk across APAC
• Display creative thinking and consulting skills to deliver on-call intelligence assessments tailored to the region
• Actively threat hunt for risk events that could potentially impact the Company’s people, assets and reputation at operational/strategic level
• Be an effective member of a small team, focused on delivery of lean, high-impact services

Qualifications:

• Degree in Political Science/ International Relations/ Strategic Studies/ Security Studies, or related major
• Strong regional expertise with a deep understanding of geopolitical and security dynamics
• Proficiency in English written and verbal communication skills
• Skilled in data manipulation and visualization techniques
• Proficiency in open-source intelligence gathering, analysis, and research
• Exceptional research abilities with a capacity to quickly assimilate, evaluate, and distill large volumes of information
• Capable of working effectively both independently and within team settings
• High proficiency in MS Office Suite and related tools
• Receptive to feedback and able to implement constructive suggestions
• Excellent time management and organizational abilities, with a focus on prioritizing time-sensitive tasks
• Foreign language proficiency is an added advantage

Key Responsibilities:

Team Leadership and Management:

• Supervise, coach, and mentor a team to meet performance goals.
• Conduct regular one-on-one and team meetings to provide feedback and share updates.

Operational Oversight:

• Monitor daily operations to ensure compliance with company policies, procedures, and SLAs (Service Level Agreements).
• Manage team schedules, attendance, and workload distribution to maintain efficiency.
• Address escalated customer issues, ensuring prompt resolution and satisfaction.

Performance Monitoring and Reporting:

• Track and analyze team performance metrics.
• Prepare and present reports on team performance, identifying areas for improvement and implementing corrective actions as needed.
• Recognize and reward high-performing team members.

Process Improvement:

• Identify opportunities to streamline operations, improve workflows, and enhance customer experience.
• Collaborate with management and cross-functional teams to implement process enhancements.

Customer Focus:

• Ensure the team delivers exceptional service that aligns with company values and customer expectations.
• Actively gather and address customer feedback to continuously improve service quality.

Job summary

This role is ideal for a motivated leader who thrives in a dynamic environment and is passionate about driving team success.