About the Team:

The mission of the Marketplace Intelligence and Data team is to build large-scale data and intelligent products to facilitate the growth of Shopee's e-commerce business. This team is responsible for building Shopee's e-commerce data warehouse, development of merchant and operational data products, end-to-end traffic data products, product algorithms (including product listing, control, information optimization, SPU, etc), promotion algorithms (including product recruitment, product selection, and recommendation algorithms), review algorithms, user profiles, as well as fundamental artificial intelligence capabilities such as machine translation, speech algorithms, image algorithms, and KYC verification.

Job Description:

We are looking for a dynamic and experienced Technical Product Management Lead to oversee the development and management of data products and systems that empower Shopee’s marketplace. As a lead in this critical team, you will drive technical project delivery from request planning, competitor analysis, development, testing, UAT, and launch. You will also guide cross-functional teams, and ensure alignment between business goals and technical solutions. The ideal candidate has strong leadership experience and deep domain knowledge in e-commerce, data intelligence, and large-scale product development.

Key Responsibilities:

• Lead a team of Product Managers to define, prioritize, and execute the product roadmap for Shopee's Marketplace Intelligence and Data initiatives.
• Drive end-to-end product development of technical projects, from ideation, data analysis, testing, launch, and iterations.
• Utilize your domain knowledge in e-commerce and data to identify opportunities, solve complex challenges, and shape the future of marketplace intelligence.
• Conduct comparative analysis and market research to identify opportunities, gaps, and areas of improvement for current solutions.
• Manage stakeholders’ expectations and project timelines, maintain good relationships with stakeholders, and deliver projects in alignment with business objectives.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 4+ years of experience in product management, with a focus on technical and data-driven products.
• Proven leadership experience, managing teams or projects in a product management or technical capacity.
• Strong domain knowledge in e-commerce, marketplace operations, data intelligence, and experience in e-commerce, Internet or IT companies.
• Experience working with large-scale data systems, including knowledge of data pipelines, analytics, and machine learning applications.

Join P-Serv's project team and be the Team Lead to manage ground operation alongside with other leaders.

Responsibilities:

• To lead and manage the Management Team, including overseeing and tracking of all day-to-day project activities
• To be accountable for the deployment / re-deployments of staffs to coop with any sudden / significant operation needs
• To formulate and keeping updated, an extensive Business Continuity Plan to handle emergency situations
• Acting as the single point of contact in coordination and consultation with the stakeholder
• To ensure all staff deployed under this Contract adheres to the SOPs, guidelines, directives, and/or requirements stipulated by the Authority at all times
• To investigate all complaints and feedbacks received and provide Corrective Actions Plan prior to closure of investigation
• Propose changes to the SOPs to reflect and address the changing operational requirements
• Conduct independent checks on all the financial records and review the adequacy of control
• Conducting training for the management team to ensure that they are adhering to the SOP at all time
• Attending all monthly progress meetings as well as be responsible for recording the minutes of all meetings that are conducted
• Conducting monthly audit checks on the Project Management Team at all locations to ensure they are well-versed in the stipulated SOPs & requirements
• Any other ad-hoc duties as assigned

Requirements:

• Min. GCE "A" Level
• At least 2 years of experience in managing operation in any industry
• Possess good understanding of processes of project; from Recruitment, to Deployment, to Operation.
• Able to multitask and handle high volume of work
• Able to maintain confidentiality and sensitivity in the management of work

We regret to inform tht only shortlisted candidates will be notified

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy.

EA License No. 90C3494

EA Registration No. R1441973 | Winson Chng (Senior Lead - TA)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Experience in the payments domain will be an advantage
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

Information:

1. Salary range: $3,000 - $3,800
2. Working hour: Mondays to Fridays: 8:30am to 5.30pm
3. Transport: Clementi

Responsibilities:

• Plan, execute, report on external audits to ensure compliance with industry standards and regulations.
• Ensures product testing incoming and finished product to established standards/procedures.
• Certify, File and control in-house and third party certificates very accurately.
• Filing of all certificates and paperwork both hard and soft copies.
• Maintain complete history of client products in use.
• Liaise with third party surveyors on testing and certifications wherever necessary.
• Review work procedures and method statements for compliance with good work practices.
• Ensure compliance with all safety regulations when carrying out inspections.

Requirements:

• Diploma / Degree in Engineering
• At least 3 years’ related work in testing, QA / QC and document control.
• Experience of ISO 9001 and understand of engineering processes.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Job Description

Role: Senior ETL Test Lead

Must Have:

• At least 10+ yrs. quality assurance with exposure/experience in Agile Development environments for DWH/ETL Projects.

• Experience with Query Surge automated testing tools or equivalent automation skills.

• Can write ETL Testing scripts (using SQL/Python)

• Have deep knowledge of Data Warehousing concepts, ETL Process and cloud systems.

• Has strong testing experience with snowflake and on prem Hadoop and Teradata

• Hands on experience of different DBs like, MS SQL Server, Oracle, DB2 etc.

• 2-3 yrs. Of Domain Knowledge for Banking Projects.

• Identifies, communicates, and escalates issues as required

• A team player and self-starter who will work side by side with the development team

• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

• Excellent verbal and written communication skills

• Thorough working knowledge of software testing methodologies and the testing life cycle

Good to have:

• Data Migration testing projects for Cloud or on- premise databases.

• Ability to work independently with clients, proactive, and self-managed

• Solicitation and elicitation of client needs and requirements

• Project Management and Software Development Methodologies

• Industry experience in Banking domain is beneficial

• Familiarity/exposure to programming languages and SQL to allow for defect triaging and automation

• Familiarity/exposure to scripting languages used in test automation

EA Number: 11C4879

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• To assist Supervisor in overseeing the ground operation at respective site with respect to overall staffs deployment
• Attending to all operational matters and make situation decisions to minimize disruption to the operation
• Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines
• Ensuring proper distribution of workload among the team & providing training and guidance to CSO
• Attending to emergencies, urgent calls and implementing contingency plans procedures in accordance to SOPs
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Submitting daily statement of accounts together with the relevant reports using the format approved
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE A Level / Diploma in any discipline with 1 to 2 years of supervisory experience
• A good team player, with cheerful personality and positive attitude
• Able to multi-task and meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work
• Willing to commit rotating shift, weekends & public holiday

Other Informations

• North & West location available
• Working Hours: Rotating Shift

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Location: Kallang

Sales Team Lead (Retail Category)

Reporting to: Retail Sales Manager

Duration: Perm

Budget: $4.5K (Able to stretch a bit depending on experience)

Position Summary: Retail Sales Executive/Team Leader is responsible for leading a team to drive the growth and retention of key client relationships. This role focuses on developing and executing long-term strategies to maximize business opportunities, ensuring that key accounts are prioritized based on their revenue potential and strategic importance. Retail Sales Executive/Team Leader acts as the primary point of contact for top-tier clients, ensuring their needs are met while driving sales and revenue growth.

Key Responsibilities:

1. Leadership and Team Management

· Lead, mentor, and manage a team.

· Set team goals and ensure the team meets performance targets.

· Conduct regular team meetings to discuss progress, challenges, and opportunities.

2. Key Account Strategy Development

· Develop long-term strategies to manage and grow relationships for each account.

· Identify opportunities for business expansion, including cross-selling and up-selling.

· Collaborate with senior management to align key account strategies with company goals.

· Prioritize key accounts based on revenue potential and strategic value.

3. Client Relationship Management

· Build and maintain strong relationships with key stakeholders and act as the primary point of contact for top-tier clients, ensuring their needs are met.

· Handle client concerns, resolve issues, and ensure high levels of customer satisfaction.

· Regularly review client accounts to ensure optimal service delivery and address any gaps.

· Identify at-risk clients and develop strategies to retain them

· Implement customer feedback programs to continuously improve client satisfaction.

4. Sales and Revenue Management

· Drive sales growth by developing tailored solutions for key clients.

· Meet or exceed sales and revenue targets set for key accounts.

· Lead negotiations for contracts, pricing, and service level agreements (SLAs).

· Track the performance of key accounts and adjust strategies to meet financial goals.

5. Market and Competitor Analysis

· Monitor and stay updated to market trends, customer behavior, and competitor activities.

· Provide insights and recommendations to improve the company’s position in the market.

· Use market intelligence to anticipate client needs and adapt strategies accordingly.

6. Account Planning and Reporting

· Prepare and deliver reports on account performance to senior management.

· Track KPIs such as sales growth, client retention, and customer satisfaction.

· Conduct regular account reviews to measure progress and identify opportunities for improvement.

7. Budgeting and Financial Planning

· Prepare budgets and forecasts for key account activities.

· Manage financial aspects of key accounts, ensuring profitability and cost efficiency.

· Monitor expenses related to key account management and optimize resource allocation

How to Apply: Send your resume to:

Job Description

We are seeking a highly motivated and experienced Project Lead to spearhead the development of cutting-edge hardware cybersecurity solutions that leverage the power of Artificial Intelligence. As the Project Lead, you will be responsible for leading a cross-functional team of engineers and researchers to design, develop, and deploy innovative solutions that protect critical infrastructure and sensitive data.

Responsibilities:

• Strategic Leadership: Define and execute the overall vision and strategy for the hardware cybersecurity AI project.
• Team Management: Build, lead, and inspire a high-performing team of engineers, researchers, and cybersecurity experts.
• Technical Expertise: Possess a deep understanding of hardware security principles, AI algorithms, and machine learning techniques.
• Solution Design: Architect and design innovative hardware cybersecurity solutions that integrate AI capabilities to detect, prevent, and respond to threats.
• Project Management: Oversee the entire project lifecycle, including planning,execution, and delivery, ensuring adherence to timelines, budgets, and quality standards.
• Collaboration: Foster strong collaboration with cross-functional teams, including hardware engineers, software engineers, cybersecurity experts, and AI researchers.
• Innovation: Drive innovation by exploring emerging technologies and trends in hardware security and AI.
• Risk Management: Identify and mitigate potential risks and vulnerabilities associated with hardware cybersecurity solutions.
• Customer Focus: Understand customer needs and requirements, and deliver solutions that meet their specific needs.

Qualifications:

• Advanced degree in Computer Science, Electrical Engineering, or a related field.
• Proven experience in leading complex projects.
• Strong understanding of hardware security principles, including secure boot, hardware root of trust, and side-channel attacks.
• Expertise in AI and machine learning algorithms.
• Proficiency in programming languages such as C/C++, Python, and Verilog/VHDL.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with hardware security certifications and standards (e.g., Common Criteria, FIPS 140-2).
• Knowledge of cloud security and network security principles.
• Experience with AI hardware accelerators and specialized hardware for machine learning.

If you are passionate about cybersecurity and AI, and have the skills and drive to lead a team in developing cutting-edge solutions, we encourage you to apply.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Growth team plays a core role in acquisition, activation, and retention of billions of users, through our globally popular products such as TikTok, Resso, CapCut, Helo, etc. We are building platform foundation, leveraging data and ML models, and providing end-to-end solutions to power global growth of ByteDance products. Typical Growth projects including referral, notifications, paid ads, etc.

You will:

- Develop comprehensive product metrics and quantitative measurement structure based on product stages and business purposes.

- Prototype analysis pipelines to provide insights, and provide quick responses to business inquiries and events;

- Conduct routine and non-routine end-to-end analyses with large, complex data sets, and make recommendations on appropriate solutions;

- Cooperate with PM / Ops team / R&D, promote the implementation of optimization scheme, and bring about the actual improvement and growth of the business.

Qualifications

- Bachelor's degree or above in Statistics, Applied Mathematics, Computer Science or a related field

- 5+ years of working experience in Data Science, algorithmic engineering, or machine learning

- Proficient in SQL/Hive/Python or R, experienced in massive data manipulation, machine learning & modeling

- Strong technical leadership combined with hands-on data mining and machine learning application experience

- Solid technical & knowledge of A/B testing methodologies, can consistently explore and find the best practice

- Insightful data sense and rigorous logical mindset, capable of providing systematic approaches to solve business problems;

- Quickly familiar with and starting a new business; Can lead a small project team to support business

- Demonstrated leadership and self-direction. Willingness to both teach others and learn new techniques

- Have a strong ability to work under pressure, have the courage to overcome difficulties, and accept challenges.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Job Purpose:

This role supports in the acquisition/retention of users of Freestyle Libre (people with diabetes and HCP) through driving content creation, platform development and analytics blueprint from strategy, data, insights, resources, and execution of CRM programs/campaigns that will enable achievement of ADC’s growth ambitions.

Accountability:

• Achieve APAC sales, margin, and market share target.
• Brand custodianship of Abbott Diabetes Care brands.

Lead content and retention strategies and executions:

Work closely with APAC key stakeholders on content creation, retention strategies, campaigns, measurement, and solutions as well as prioritization of budgetary allocations within APAC and the respective affiliates.

Content and platform:

• Partner with APAC HCP/Consumer marketing leads to identify key strategies/areas of focus on content strategy development and implementations, lead overall content creation and delivery.
• Maintain existing platform and develop new innovative channel strategy to achieve customer reach and effectiveness.
• Drive changes in content and channel models to align with real world analysis.
• Develop APAC retention content/program strategy and launch including platform building, optimization testing, testing schemes (test v. control, A/B testing), and reporting and impact as well as its broader impact on overall business.

Reach and Effectiveness:

• Actively design and explore new data points (both internal/external data) and platform to further drive customer reach/scale.
• Leverage appropriate dashboards and analytical calculations to drive performance marketing that demonstrate country-specific customer lifecycles and loyalty.
• Help improve ROI of marketing spend by optimizing marketing plans and channel strategies through analysis of past and retention campaigns.
• Work with LibreView Data Systems (global) and Privacy and BTS to enable deduped FSLL data feed into each country’s database, utilizing this data as the Single Source of Truth to optimize customer retention.
• Highlight and prioritize areas for enhancements within the available marketing analytics ecosystem, including building the case for improved data collection, storage, and transformation.
• Provide strategic input to BTS, commercial and marketing counterparts on systems integrations needs.

Drive insights and analytics to fuel next level growth:

• Enable continuous improvement in patient onboarding experiences to achieve acquisition and retention initiatives, which include identifying customer signature moment, patient experience research, segmentation, journey roadmap analysis, etc.
• Define/refine multiple digital CRM channels to ensure customer database is segmented effectively to maximize the customer lifecycle value for targeted marketing activities, and includes establishing clear customer segmentation, KPI, sensor usage behaviors, etc.
• Identify key insights/activities to be initiated within the onboarding/retention journey, consistently evaluates HCP/patient insights, user experience analysis and business performance to drive better results in new patient acquisition and retention.

Ensure all business activities comply with the relevant Acts, legal demands, safety, and ethical standards. Review complaints and suggestions relating to assigned products.

Establish a productive work environment by creating trust and respect within the APAC region. Develop an atmosphere of confidence and strength and create opportunities to recognize and reward outstanding individual and team performance.

Requirements

• Post-graduate or tertiary qualifications for Marketing or Business Management, Digital Marketing, Data analytics and platform development from a reputable university
• Or tertiary qualifications with significant digital experience gained from a reputable consumer or B2B brand, or a digital agency or technology development company.
• Ideally working with Salesforce.com, Marketing Cloud or Adobe
• Experience in Medical Devices industry and/or working across Asian markets with proficiency in one or more Asian languages being advantageous
• 12-15years of content/retention/data management and analytics / project management experience gained at a country, regional or global level, in a fast-paced and competitive market setting.
• Strong content creation management and delivery for both HCP/Customer approach model, inclusive of proven experience in developing and delivering CRM strategies for a business, resulting in an increase in customer value and revenue.
• Develop Customer and HCP Journey Mapping analyzing touchpoints, using the end-to-end process from brief to execution and performance analysis to maximize loyalty and retention opportunities.
• Proven experience in leading a CRM campaign leveraging retention platform (i.e. SFMC or any new channel, tools) from its conceptualization to its successful completion, creating high quality reports and documentation for both internal and external audiences to further enhance CRM efforts.
• Experience in budget development and the establishment of procedures for the purpose of monitoring progress against the business plans and objectives and ensuring the best application of finances and other resources.
• Verbal and written communication skills are essential for this position where effective execution of cross-functional collaboration is highly dependent on the clarity of communication.
• Ability to inspire trust in others and build positive internal and external relationships, bringing people along with a unified vision and towards a common goal.
• Analytical skills, ability and keen interest conducting analysis of data and deriving insights
• Technical digital competency, knowledge and experience required include:
• Data strategy experience across 1st, 2nd, and 3rd party data
• Knowledge of buyer behavior, path to purchase or decision science models
• Experienced user of Google Analytics, Adobe Analytics, Excel, other Power BI tools
• Ability to formulate and analyze data using Excel and SQL, as well as mobile, cloud and app user analytics.
• Knowledge of key digital analytics (Lifetime value, MAU, DAU, retention or life-cycle segmentation, attribution)

About the Client:

Our client is a reputed IT Services Company

Responsibilities:

• Drive and lead analysis & design, solution validation, workshops under assigned domain to ensure consistent and complete requirement and solution coverage
• Manage functional & technical designs for new features or adaption.
• Define and bridge the gap between the requirement, solution, development and testing, work with developers regarding the delivery: scope, resources, planning.
• Mediate business and technical discussions and in case no agreement can be reached, take the decision by considering technical and economic feasibility, business strategies, architectural guidelines and other constraints.
• Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.
• Formalize the business requirements (functional & technical specification): document analysis, requirements workshops, surveys, business process descriptions (As-Is and Target workflows), use cases, scenarios

Requirements:

• Bachelor’s Degree in Engineering/Computer Science/Information Technology or related disciplines
• 7 years of experience in the Financial Technology (Wealth Management, Core Banking), Avaloq preferred.
• Good Knowledge of Financial and Global Market Regulations
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Knowledge of Trading, Middle Office, and BackOffice platforms such as Bloomberg, Avaloq, FinIQ, will be beneficial.
• Strong Stakeholder management Skills
• Client Management knowledge: Static data knowledge, Client Modelling, Client onboarding process, CRM module; Portfolio Management knowledge: Portfolio Desk, Performance Desk, Investment Policy Statement, Asset Allocation, Benchmark, Model Portfolio, Investment Proposition etc.; OR
• · Transactional Modules knowledge such as Cash Related Transactions (FX, Money Market, OTCs, Payment, Money Transfer etc), Investment Related Transactions (Asset Management, Time Series management, Stock Exchange, Settlement, Corporate Actions, Reconciliation etc), Credit/Finance (Facility/Financing, Limit, Loan, Guarantee, Other security Financing), Compliance rules and setup, Regulatory
• Migration Knowledge: ETL (extract transform load), Static and Dynamic Data Migration, Migration Workflows and Activities, Migration Strategies and Planning, Data Mapping; OR
• Project Management: both waterfall and Agile methodology

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Our company specializes in offering face-to-face marketing services to organizations, providing them with a powerful way to connect with potential buyers.

Responsibilities:

• Assist clients to represent their brands via F2F marketing

• Come up with marketing solutions with peers

• Meet sales target and team KPI

What to EXPECT:

• Travelling Opportunities

• Personal Growth and Development

• Exposure to the industry

• 1 to 1 Coaching

• Advancement and Workshops

We provide a 2 weeks on-the-job training for no-experience candidates. Apply with us to get to know out company better and start your kickstart your career journey!

Senior Facilities Management Lead - ASEAN excluding Philippines)

Work Dynamics - Integrated Facilities Management

Responsibilities

• Provide superior customer service to meet on-site client’s expectations – Leads customers and stakeholders engagements
• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues
• Provide overall facility services in accordance with account’s standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local state regulations that pertain to the operating of facilities

People Management

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans - Involved in compensation planning process
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
• Maintain an effective command for overall management of staff as per the organizational chart

Procurement & Vendor Management

• Performs key role in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors’ works and liaising/coordinating site works
• Handles procurement of vendors and services as required from sourcing to awarding

Finance Management

• Raises purchase requests and processes invoices
• Handles and monitors site budgets
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in JDE and Coupa

MAC Implementation, Occupancy Monitoring, and Headcount Tracking

• Key support in office launches, move planning and implementation including stakeholder’s engagement, internal liaison, and vendor coordination
• Monitors space occupancy and headcount
• Implements agile workspace approach

Site Operations Management

• Assist in the implementation of best practices especially in terms of operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Leads and handles moves from planning to execution until post-move support
• Seek ways to constantly reduce costs and improve operational standards
• Maintain premises in neat and good working condition at all times

Risk Management

• Assist in the implementation and management of property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets
• Knowledge of the KPI and SLA, and reporting metrics
• Flag any process or service achieving low KPI or any deviation from SLAs

Service Delivery and Program Management

• Leads the team in providing requirements from the Program Management Team
• Coordinate with Program Management Team for needed support in various initiatives

We are looking for Cloud Security Lead to pioneer in developing, implementing, and managing cloud security solutions to safeguard the organization's data and infrastructure. This role entails collaborating with cross-functional teams to ensure secure cloud environments while addressing emerging security challenges.

Details

• Working location: Central
• Working hour: 9am to 6pm / 10am to 7pm (Flexible arrangement), hybrid work arrangement
• Salary package: Up to 13K + AWS + Attractive Bonus Scheme
• Others benefits: Group insurance, above industries standard leave benefits, good employee welfare, annual dinners, cruise events, overseas trip, learning & development etc.

Responsibilities:

• Develop and execute cloud security strategies and roadmaps, provide leadership and direction to the cloud security team, aligning efforts with organizational objectives.
• Promote security best practices and foster a culture of security awareness across the organization.
• Design and deploy secure cloud architectures and solutions, evaluate and recommend security tools and technologies to enhance cloud security.
• Develop and manage IAM strategies to ensure secure and compliant access to cloud resources.
• Implement and enforce IAM policies, procedures, and controls for managing identities, roles, and permissions.
• Establish, enforce, and monitor cloud security policies and procedures.
• Ensure adherence to industry standards, regulations, and best practices (e.g., GDPR, HIPAA, NIST).
• Conduct regular security audits and risk assessments to identify and mitigate potential risks.
• Lead incident response efforts for cloud security incidents.
• Conduct root cause analysis and implement corrective actions to prevent future incidents.
• Partner with DevOps, IT, and development teams to integrate security into all stages of the software development lifecycle (SDLC).
• Collaborate with external vendors and partners to ensure robust security solutions.
• Regularly analyze security logs, alerts, and reports to detect and respond to threats.
• Prepare and present security metrics and reports to senior management.

Requirements

• Min 7years of experience in cloud security, with expertise in AWS, Azure, or Google Cloud Platform and min 2years in lead position.
• Strong understanding of cloud security & cloud infrastructure architectures, frameworks, and best practices.
• Relevant certifications such as OSCP, CISSP, CCSP, or AWS Certified Security – Specialty is a plus point.
• Knowledge of container security, Kubernetes, and microservices architecture.
• Hands-on experience with cloud security tools and services (e.g., AWS Security Hub, Azure Security Center).
• Proficient in security technologies such as IAM, encryption, SIEM, IDS/IPS, and vulnerability management.
• Familiarity with regulatory and compliance frameworks (e.g., ISO 27001, SOC 2).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

• Low Yong Wei (Wyman) - R1550983
• ScienTec Consulting Pte Ltd - 11C5781

Salary: $4.5k - $5.5k

Location: Alexandra

Job Descriptions:

• Audit & Vetting performance monitoring and preparation for vetting in close liaison with in-house Marine, Operations & Technical Departments

• Arrange office interviews with all stakeholders for seagoing Officers

• Monitor and evaluate the performance of Crew Department personnel

• Prepare crewing budget and follow up crewing account matter

• Maintain, update, and disseminate company instruction to vessel, manning office and concerned parties

• Lead and oversee various activities for the welfare and morale programs for sea personnel and their families and union matters

Job Requirements:

• Minimum 5 years of experience in maritime crewing operations

• Proven leadership and team management skills

• Strong knowledge of international maritime regulations and standards

• Excellent communication and interpersonal skills

• Proficiency in crewing management software (Danaos/ShipMate).

• Bachelor's degree in Maritime Studies, Human Resources, or related field

Able to start work within short notice will be highly advantageous.

Please be notified that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

• Experience in an international setting with high adaptability
• In depth understanding of China’s laws (GRC)
• People Manager role with a strong track record in leadership

about the company
Our client is a multinational company and they are a prominent player in the industry, renowned for its extensive brand portfolio, commitment to quality, and dedication to sustainability and social responsibility.

about the job

• Develop, govern and enforce cybersecurity policies, standards, and guidelines to ensure robust security practices.
• Lead evaluations of security and privacy risks, coordinating swift responses to suspected cyber incidents/events.
• Monitor cybersecurity risks and report findings to relevant technical and business executive committees.
• Manage the Information Security GRC team, focusing on all cybersecurity aspects within the designated region, domains, and tech portfolio.
• Proactively drive risk reduction initiatives within the defined scope.
• Ensure effective security measures within the scope of assigned regions, domains, and technology areas.
• Collaborate on cyber strategy and roadmap creation for long-term security goals.
• Drive compliance with internal standards and regional cybersecurity regulations, both internally and externally.

skills and experience required
Minimum of 10 years' experience in Governance, Risk, and Compliance (GRC), with a solid understanding of cybersecurity frameworks such as ISO 27001, SOC 2, MITRE ATTACK, and NIST, as well as expertise in penetration testing and security audits.

Cloud Security and consulting background would be high preferred.

Skilled in managing incident response, evaluating cybersecurity risks, and conducting vulnerability assessments.

Proven ability to lead a team, with a track record of managing at least 2-3 direct reports.

Experience working in a regional setting, with the ability to navigate diverse regulatory environments and cultural considerations.

Whats on offer
The permanent opportunity for an Information Security & Risk Governance Lead (GRC), will pay a salary range of $15,000 - $ 17,000 plus benefits. This opportunity offers hybrid working arrangement.

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About The Team

As a core member of our LLM Global Data Team, you'll be at the heart of our operations. Gain first-hand experience in understanding the intricacies of training Large Language Models (LLMs) with diverse data sets, and become a leader building and growing a vibrant team together with us!

Your Role Will Involve:

1. Gaining direct experience in data production processes, including drafting, revising, quality-checking, or performance analysis to understand the synergy between humans and data in LLM training.

2. Working closely with the leadership and HR team to design effective feedback loops for accelerating the professional growth of annotation specialists.

3. Tracking performance of team members and building training and supporting mechanisms.

4. Managing the day-to-day operation process of training operation or performance operation specialists.

Qualifications

Minimum Qualifications:

1. Excellent leadership experience in operation management. Experienced in managing a high-calibre team at a fast-paced innovative environment.

2. Candidates should be intelligent, diligent, and skilled in providing feedback and individual growth advice to team members at different seniorities.

3. Skilled at seeking a balance between employees' individual interests and organizational goals.

Preferred Qualifications:

1. At least 2 working years of experience as people manager. Experience with global teams, teams larger than 10 people, and in operations at leading AI/LLM companies are strongly preferred.

2. A deep interest in LLMs, human behavior and user experience is essential. The ideal candidate is an enthusiastic learner who finds engagement with diverse case studies and annotators stimulating.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position Summary

This is a newly created senior leadership position combing two sales teams to benefit from synergies across a wider geographical area and to be more closely aligned with the APAC Sales and Account Management organizational structure. The role will be responsible for managing a team of sales specialists to achieve and beat the regional sales target. The targets span several channels from Key Strategic Accounts to the long tail of LSEG Customer Connect so the leader will need to manage various stakeholders and represent each business channel with a target-hitting plan.

The product suite includes Real Time data, infrastructure and pricing and reference services aimed at the middle and back office. The leader will need to be conversant in market data trends and able to articulate and inspire the team as to our roadmap relative to the Cloud. Other selling propositions include Machine Readable News and how this relates to AI and LLMs.

The major focus of this role is proactively winning new revenue - to both existing and new client accounts. The candidate is expected to be hands-on - personally getting involved in deals, meeting clients, network across the region and actively participate in marketing events.

The individual will be additionally responsible for the strategic and operational leadership of the business – creating and performing sales strategies, providing forecasts and business updates to internal stakeholders, as well as collaborating with other client facing, product and marketing leaders.

Role Responsibilities

• Achieve and beat the sales target for the given business line in APAC.
• Manage the sales team across the region, including hiring, onboarding, training, and sales operations.
• Create, communicate, and implement sales strategies.
• Collaborate with other sales, account management and product leaders.
• Actively contribute to client engagements and help open and close deals.
• Be the SME on the business – both the products and the addressable market

Desired skills and experience

• Minimum 4+ years leading a sales team in a SaaS business addressing the financial sector.
• 10+ years’ experience in a client facing role, with direct sales experience a strong plus.
• Deep Knowledge of SaaS solutions for front office professionals
• Strong written and verbal communication skills
• Experience coordinating with various business functions to ‘own’ the growth of a business.
• Experience selling modelling/AI/Low Latency solutions a plus.
• Cross regional experience in APAC a strong plus

Assume a position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Network Rapid Response SME (Subject Matter Expert) Team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Your expertise in various network technologies and standards will be counted on to troubleshoot, identify, and solve complex and mission critical problems internally and externally. The ideal candidate must have knowledge of, or be willing to learn, scripting languages (e.g. Python) required for the development of automations that will contribute to the improvement of our network support structure.

Job responsibilities

• Applies strong technical acumen and problem-solving methodologies to network operations of reasonable scope, with a focus on improving network operations, data and systems running at scale, and ensures end to end monitoring of network infrastructure and applications

• Applies technical expertise, problem-solving methodologies, drives a workstream or project consisting of one or more infrastructure engineering technologies

• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes

• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity

• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

• Resolves most nuances, determines appropriate escalation path, executes conventional approaches to build or break down technical problems

• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses

• Be accountable for making significant decisions for a project consisting of multiple technologies and applications

• Be primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution

• Acts independently and leverages critical thinking. Advocates for customer base when faced with Infrastructure or Business Critical issues

• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science related disciplines

• Minimally 10 years of Infrastructure and networking related experience

• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments

• Deep knowledge of site reliability engineering or related experience with focus on Networking on Data Center, Enterprise, Perimeter, Routing & Switching, Security and Application layer networking. Certification of CCIE or CCNP.

• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, Ansible etc.)

• Drives to continue to develop technical and cross-functional knowledge outside of the product

• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds.

• Ability to apply proficiency, articulate and share clear, concise complex technical findings to management in understandable terms.

• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge.

Preferred qualifications, capabilities, and skills

• Certification in automation is an advantage

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=67d0170ebc263343f0960d9cd90f1778

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

My Client is a leading Fund Management and we are looking for a Risk Lead to join the team in Singapore. This is a new headcount in the business and we are looking for Risk professionals with both Crypto and Traditional experience to spearhead the Risk team in Singapore.

Responsibilities:

• Develop and implement risk management strategies and frameworks to identify, measure, and monitor traditional and Crypto Risk
• Conduct in-depth analysis of trading portfolios, performance attribution, and risk exposures.
• Collaborate with portfolio managers, analysts, and other stakeholders to ensure risk management practices align with investment objectives.
• Evaluate and enhance investment performance measurement methodologies, including benchmark selection, calculation, and reporting.
• Prepare comprehensive risk and performance reports for internal and external stakeholders.
• Provide recommendations to senior management regarding risk mitigation strategies and performance improvement opportunities

You must:

• A bachelors degree in a reputable university
• At least 5 years of experience in a Quant Risk role – strong in both traditional and crypto
• Strong in Python, SQL, C++ etc
• Ability to work independently in a lean team

Take charge of this opportunity to welcome a new career challenge in 2025

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

About the Role
We are seeking an experienced SAP Consultant to deliver innovative business solutions in SAP S/4HANA Project Systems (PS) and Supply Chain Management (SCM). This role involves designing, configuring, and implementing tailored solutions that address client-specific challenges.

Key Responsibilities

1. Business Analysis and Requirements GatheringCollaborate closely with clients to understand business processes and requirements related to Project Systems (PS).
   Identify opportunities to optimize processes and leverage SAP PS functionalities for improved efficiency and accuracy.
   
2. Solution Design and ConfigurationDesign and implement SAP PS solutions tailored to client needs, considering industry-specific challenges and best practices.
   
   Configure key PS modules, including:Project Definition
   Project Planning
   Project Execution
   Project Settlement
   Lead solution design across the SCM domain, ensuring alignment with business objectives.
   
3. Data Migration and IntegrationOversee the migration of master and transactional data from legacy systems to SAP S/4HANA.
   Ensure seamless integration of PS with other modules such as FI, CO, MM, SD, and PP.
   
4. Testing and Quality AssuranceDevelop and execute test plans to validate the functionality and performance of the PS solution.
   Identify and resolve issues to ensure high-quality implementations.
   
5. Go-Live and Post-Implementation SupportSupport the go-live phase, including user training and cutover activities.
   Provide post-implementation support, troubleshooting, and system enhancements.
   

Required Skills and Experience

• Functional ExpertiseProven expertise in SAP PS modules, including Project Definition, Project Planning, Project Execution, and Project Settlement.
  In-depth understanding of PS concepts such as WBS structures, network planning, progress tracking, and integration with Finance.
  Strong knowledge of SCM modules and processes.
  
• Technical SkillsProficiency in SAP S/4HANA configuration and customization.
  Familiarity with ABAP programming (preferred).
  Knowledge of SAP Fiori and UI5.
  
• Industry ExpertiseAt least 15 years of experience in SAP PS consulting, with a successful track record of implementations.
  Familiarity with industry-specific project management and execution challenges, particularly in F&B.
  
• Soft SkillsExcellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to work independently and collaboratively.
  Effective project management and organizational skills.
  

What We Are Looking For

• Relevant SAP certifications are preferred.
• Broad SAP knowledge, including experience in data migration and interface development.
• A bachelor’s or master’s degree in IT, Engineering, or a related field.
• Client-facing experience, preferably in ASEAN-based consulting firms.

Desired Background and Traits

• Exceptional verbal, written, and presentation skills.
• Self-driven, detail-oriented, and proactive.
• Ability to collaborate with globally dispersed teams.
• Resilient under pressure and adept at managing ambiguity.
• Interdisciplinary knowledge to work across diverse industries effectively.

Send your cv to [email protected]

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

This role, reporting to the Senior Manager in the Office of Technology Management, is a change agent responsible for aligning strategic demands, negotiating priorities, and converting them into viable projects. He/She manages a team of application members and oversees the design, development, support, and enhancement of techno-functional solutions, managing application roadmaps and fostering cross-functional process support. Acting as a liaison between business stakeholders and
IT/vendors, He/She ensures IT applications align with organisational strategies, address business needs, manage vendors and team members, optimise existing applications, and streamline new releases efficiently.

Major Job Responsibilities
Principal Accountabilities
● Work as a critical part of the IT team to ensure that IT applications are deployed efficiently within the business and in line with the organisation’s IT and Business Strategy.
● Develop and maintain strong working relationships with key internal customers at all levels to understand their business drivers. Work with internal customers to understand requirements and deliver/promote technical solutions as appropriate.
● Apply risk management methodologies, appropriately assess risk, apply sound judgement and drive compliance to policy and applicable laws and regulations.
● Provide expertise in the development of new and existing applications.
● Assess the business requirements and work with the internal customers to determine critical requirements and good-to-have requirements to scope the project.
● To liaise with vendors on issues about routine and ad-hoc maintenance, technical support and development.
● To seek, understand, and translate business operational process needs into ‘improvement specifications’ for applications.
● Work with other members of the IT Team to ensure that interfaces with other applications and third-party products work.
● Work with vendors and customers to optimise existing applications to meet business needs.
● Work with vendors and customers to implement new applications or new modules within existing applications.
● Plan and manage the safe introduction of new releases/patches to meet service requirements.
● Works with internal customers to develop testing and validation scripts and identifies opportunities for improvement.
● Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned application
● Effectively manage the Applications team and help grow and develop their capabilities. Set and measure performance objectives and provide regular one-on-one feedback to all team members.

● Evaluates the performance of direct reports and provides ongoing coaching and staff development.
● Keeps abreast of new developments and forecasts future trends in the area of application integration in the education industry Project Management and Business Process Re-engineering.
● Elicit, prescribe, and document functional/technical requirements that meet the business needs for processes covered by SMS, EBMS, SAP, eProcurement, HRIS and other assigned application platforms (new build or upgrade).
● Plan and implement application projects according to business requirements within time and budget. Ensure the applications and the associated databases follow the System Development Life Cycle (SDLC)/Agile Methodology.
● Participate in blueprinting and requirement prescribing phases.
System Support.
● Serve as subject matter expert (SME) for SMS and EBMS enhancements and functional/technical solutions related to all business functions.
● Provide functional and technical support.
● Develop and manage inbound/outbound interfaces to synchronise data between SAP and other third-party systems.
● Manage system upgrade requests and releases with standard processes.
● Responsible for logging and following the helpdesk tickets till closure.
● Work with other IT members in areas such as infrastructure and cyber security.

Others
● Support school-wide events and key activities
● Adhere to SOTA’s prevailing policies and procedures
● Accept any other duties as assigned by the Reporting Officer or Management of the School

Job Requirements (Education, Experience and Knowledge/Skills)

Education
● Degree in Computer Science/Information Technology/Engineering
● Student Management Systems (SMS), EBMS SAP – FICO, MM, SD will be an advantage

Experience
● 3 to 5 years experience in functional, technical solution design, development documentation and implementation cycle
● Experience in Application Management, Project Management & Business Process Re-engineering
● Good experience in development technologies
● Familiar with API and Web services
● Capable of managing multiple priorities and meeting closely spaced, ambitious timelines
● Ability to manage vendors

Knowledge/Skills
● Knowledge of ERP, SMS
● Project Management, Problem Solving skills
● Strong troubleshooting skills
● Good Writing skills
● Good interpersonal and communication skills
● High levels of drive and initiative and keen eyes in detail
● Team player, customer service oriented

● Strong domain/functional knowledge in Student Management will be an advantage