Customer Service Executive; Operation Dep - ZC
Full-time
Senior Executive
1 month ago
Job Info:
Basic from $2,600 to $3,300 + Standby Allowance: $80
Eligible for June bonus (2 months) + December bonus (1 month)
Monday to Friday:..
Job Info:
- Basic from $2,600 to $3,300 + Standby Allowance: $80
- Eligible for June bonus (2 months) + December bonus (1 month)
- Monday to Friday: 08:30 AM - 05:30 PM & Alternate Saturdays: 08:30 AM - 12:30 PM
- Location: Senoko, Company Bus Pick Up
Job Scope:
- Lead and oversee the CSO and CSA frontline teams.
- Represent and champion the Company’s image to customers through the frontline team.
- Ensure the accountability, integrity, and operational readiness of the frontline team.
- Enhance and promote the image and capabilities of the frontline team.
- Develop the team to achieve excellence in service delivery, productivity, and efficiency.
- Ensure compliance with company policies, financial regulations, processes, and industry standards.
- Establish and maintain policies and procedures to ensure smooth and efficient team operations.
- Provide training and motivation to staff to meet performance standards.
- Address and resolve issues promptly while identifying and managing risks effectively.
- Continuously review and optimize workflows and working conditions to improve efficiency and reduce turnover.
- Serve as the escalation point for any operational challenges within the team.
- Prepare reports and present recommendations to management and external stakeholders.
- Perform ad hoc duties as assigned by supervisors.
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You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560
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