Asia Pacific Regional Catering Manager for a key financial client based at Marina Bay Financial Centre.

We have an exciting opportunity for a highly experienced corporate catering professional to join a key clients busy regional operation based at Marina Bay Financial Centre. Working closely with our client’s regional director, you will oversee and elevate catering operations, systems, processes, and work closely with front of house teams across Singapore, Hong Kong, India, Korea, Japan, and Australia to execute a best-in-class hospitality experience.

Key responsibilities:

• Serve as the initial point of contact for all Client employee catering inquiries, issues, troubleshooting, and feedback related to catering within the workplace.
• Partner directly with third party catering vendors across Singapore, Hong Kong, India, Korea, Japan, and Australia to execute onsite catering within the client’s workplaces.
• Manage and plan events, including but not limited to fire side chats, team off-site/team building and any other client/user request.
• Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operation.
• Financial management of catering services, including budget management and expense tracking.
• Proactive support to collect feedback from business team members regularly and take actions accordingly.
• Support the development of F&B services SLA’s and standard processes.
• Support data collection, analysis and reporting to ensure alignment with the Clients goals and objectives.
• General administrative work as reasonable requested.

Ensuring Exceptional Service:

• Assists with third party vendor relationships and service partners to provide optimal service delivery across Singapore, Hong Kong, India, Korea, Japan, and Australia.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
• Builds meaningful lasting relationships with Client employees and guests.
• Visibly engaged and well known in the workplace.
• Receives and responds to all requests or issues in an appropriate and timely manner.

You will bring:

• Minimum of 5–7 years corporate catering experience across multiple business lines with an understanding of building operations, landlord requirements, and catering logistics
• 10 years of customer service experience
• Deep understanding of Western, Asian, and Indian food & beverage markets
• Minimum of 5 years third party vendor management and governance experience
• Understanding of local food safety laws across Hong Kong, Japan, Australia, Singapore, India, and Korea, including HACCP regulations
• Strong organizational, project management, and time management skills
• Solution-focused mindset

*Please note this role is based at our client office at Marina Bay Financial Centre 5 days per week (remote / WFH options are not available for this role) – no travel is required for this role. Corporate attired required.

Competitive corporate package includes a benefits plan, professional development opportunities, performance-based incentives, and a supportive, growth-focused work environment."

Job Description

• Industry/ Organization Type: Manufacturing (Electronics)
• Position Title: Regional Technical Engineer (APAC) / IT Support Engineer
• Working Location: Tai Seng
• Working Hours: 5 days (Monday to Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $5,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to the sales team and customers for Proof of Concept (PoC), project deployment, post-sales support, and internal simulation testing.
• Study system and product technical details to offer technical advice or support to customers and the sales team.
• Evaluate product specifications to improve system performance.
• Communicate with HQ programmers about customized software functionality requirements or 3rd party software integration (API) details.
• Build and maintain strong relationships with customers.
• Offer troubleshooting assistance to customers from the office or on-site.
• Manage demo products and maintain the filing of technical information.
• Set up and manage demo equipment for tradeshows.
• Monitor customer satisfaction to ensure outstanding customer value.
• Develop and maintain technical competence in company products, applications, and services.
• Create technical information such as datasheets, manuals, and training materials.
• Conduct technical presentations or training for customers.
• Assist in overall company operations for self-development toward a managerial position.
• Provide timely updates through the Vaxtor Project/PoC Management tool.
• Any ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in IT, Computer Engineering or Electronics, or equivalent
• Minimum 2-3 years of relevant experience in the electronics industry
• Knowledge of ANPR software and Intelligent Traffic System will have an advantage
• Experience with OCR, Computer Vision, Machine Learning and AI technologies is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67173 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

about the company

Our client is a reputable regional bank with strong footprints in Asia Pacific and connectivity to global banking.

about the job

• Preparation of credit applications for new business and annual renewals
• Reviewing creditworthiness and providing independent assessment of credit risk on a portfolio of corporate clients
• Present credit cases to internal stakeholders accordingly to credit and bank policy and handle reports submitted to Credit Committee
• Manage covenants tracking and documentation, and working closely with the HQ, overseas branches and relevant departments
• Research and circulate key credit topics
• Mentoring new hires and provide training to junior members

about the manager / team

Reporting to the Head of Department of Credit, you’ll be part of a dynamic team with good teamwork and working culture.

skills & experience required

• Bachelor’s Degree in Finance, Accountancy, Business Management, Economics or comparable
• At least 4-6 years of relevant corporate banking credit experience in credit analysis
• Preferably with sector or knowledge experience in trade finance, bilateral, syndicated, real estate finance, project finance and leveraged buyout
• Strong knowledge in credit analysis, financial analysis, financial statements and industry knowledge

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

Job Description

• Industry/ Organization Type: Manufacturing/Electronic Components and Boards
• Position Title: IT Security Manager (Regional)
• Working Location: Bedok (Company pick-up provided at Bedok MRT)
• Working Hours: 5 Days, Mon – Fri (8:15 am – 5:15 pm)
• Salary: Basic up to $12,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Analyze and prioritize vulnerabilities based on severity, potential impact, and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention, and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques, and incident response strategies.

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, IT, or equivalent experience.
• Has 5+ years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Professional information security certification preferred (e.g. CompTIA Security+, CISSP, CISA, CISM).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67372 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Summary

The Structural Heart (SH) Clinical Regional Manager plays a pivotal role in enhancing brand recognition and driving business growth for the SH division. This position requires an individual with a strong clinical aptitude and a consultative selling approach, supported by in-depth knowledge of Biosensors and competitive Structural Heart products, along with relevant clinical data.

The incumbent will collaborate closely with Country Managers, Regional Sales Managers, and Clinical Specialists to deliver exceptional program support by leading all Biosensors SH initiatives. Key responsibilities include a thorough understanding of catheterisation lab dynamics and the ability to cultivate strong relationships with physicians and staff.

The SH Clinical Regional Manager will support all aspects of structural heart cases, including pre-case planning and recommending patient treatments. Acting as a trusted advisor, the manager is recognised as a clinical sales expert by the heart team and is expected to provide comprehensive support for Structural Heart cases.

Job Responsibilities

· Assist in executing a proactive regional plan that integrates clinical, sales, and service support to enhance market share and improve service quality for customers.

· Identify and facilitate growth opportunities in collaboration with the Sales and Clinical Support Team.

· Serve as the primary clinical resource for case coverage, troubleshooting, specialty product usage, and customer training.

· Attend cases at customer accounts, advising physicians on the clinical attributes and techniques associated with our coronary products.

· Educate customers on the benefits and proper clinical usage of company products through presentations and demonstrations using various formats and platforms.

· Provide supplemental training support during product launches and for high-touch specialty products.

· Address customer needs and complaints regarding products and services by developing creative solutions or collaborating with relevant personnel to find optimal resolutions, especially in training and troubleshooting.

· Conduct sales forecasts and analyses to ensure adequate consignment levels, tracking consignments with minimal write-offs in coordination with the Planning & Sales Operations team.

· Ensure timely collection and reporting of all required medical documentation related to procedural device operations.

· Fully support the Quality Policy by embedding quality into all aspects of work and maintaining compliance with all quality requirements.

· Research and identify new business opportunities, including emerging markets, growth areas, trends, customer needs, partnerships, and competitor products and services, while staying informed of industry trends.

· Engage with customers to foster and develop strong relationships.

· Gather and analyse useful information from customer and competitor data.

· Collaborate with the Sales and Marketing team to discuss promotional strategies and activities.

· Coordinate with the Sales Team to develop mutually beneficial proposals and sales campaigns.

· Participates in conventions, forums, and meetings to increase product awareness.

Job Requirements

· Bachelor’s degree in Biological Sciences, Nursing, or a related discipline

· At least 5 - 8 years of successful sales experience in medical device or pharmaceutical industry

· Previous experience in a Cath Lab or in Cardiovascular settings is advantageous

· Strong clinical aptitude and understanding of structural heart products

· Proven ability to manage a large portfolio of accounts with a willingness to travel for business

· Excellent problem-solving skills, with a capacity for collaboration and receptiveness to coaching from team members, fostering success in selling specialised products

Job Responsibilities:

• Directly manage a team of electrical engineers and designers, and taking full responsibility for the team’s development and workload scheduling.
• Proposes, negotiates and agrees with project manager on work package, scope, efforts and duration for each project.
• Provides technical and program-level support and guidance to the team, including execution strategies.
• To ensure adequate design reviews are conducted for design improvement.
• Align and harmonize process and milestone deliverables for EE discipline.
• To ensure that design verifications and design validations are done to confirm design with assistance from relevant system/subsystem engineers.
• Understand projects’ goals and considerations, and necessary compromises to be made between timeline, quality and budget.
• Ensure timely completion of team’s deliverables for each work package, Project Milestones and tender proposals, within budget using both technical engineering and administrative skills.
• Create and maintain technical documentation to ensure efficient planning and execution.

Requirements:

• Degree in Electrical & Electronics Engineering or equivalent
• Experience in leading a team of between 3-5 engineers.
• Strong coordination, organization, teaming and communication abilities.
• Ability to prioritize, make decisions and execute tasks in an ever-changing environment.
• Technical knowledge to work with electrical, mechanical and Software architecture.
• Knowledge of Low voltage power distribution system design (Below 1 kV), Embedded system design (ARM Cortex-M3/M4 ), Industrial automation system (Sensors, VFD, valve, motor interface and Industrial fieldbus protocol) and Wired and wireless communication system (802.3, 802.11, 802.15, CAN , RS-232 etc)
• Ability to work under pressure and time constraints.
• Ability to work on multiple projects simultaneously.

We are seeking talented individual who is passionate about software testing. Join us now and be a part of our team!

Job Description:

Test Planning

1. Create, Maintain, manage and enforce Test plan
2. Plan, monitor and control of testing activities
3. Responsible for driving forward the company test strategy
4. Schedule test execution, monitor, measure, control and report the test progress, product quality status and test results
5. Manage testers as per assigned on the overall testing under test execution

Test Requirement Gathering

1. Take ownership for system test activities and managing unit test and integration testing in an AGILE environment
2. Analysis and gather requirement for the test
3. Estimate testing effort and resources

Test Execution

1. Identify when test automation is appropriate and plan the effort, select tools and ensure training of the team
2. Lead, guide and monitor analysis, design, implementation and execution of test cases, test procedures and test suites
3. Setup test environment prior to test execution and managed during test execution
4. Work with development team to achieve minimal of 5 % defects for products/projects.
5. Execute the Test Cases for Unit Test, Integration Test, System Test, FAT & UAT.
6. Log and track defects detected during testing

Test Documentation

1. Analysis and creation of formal documentation - including project test plans, test procedures, test scripts and test reports
2. Create formal documentation for test Scenarios, Test Cases and Test Data for module, integration and system testing
3. Responsible for Summary Test Reports

Performance and Security Testing

1. Oversee and coordinate performance (load, stress) and security testing, ensuring comprehensive coverage and quality.
2. Work with specialized teams, if necessary, to ensure performance and security aspects are included in the testing process.

Job Requirement:

• Bachelor’sDegree in Computer Science, Information Technology, or a related field.
• 5 years of experience in software testing.
• Excellent analytical and problem-solving skills to evaluate software functionality.
• Effective verbal and written communication skills to interact with team members and stakeholders.

• Team-based environment
• Bi-yearly salary review and fast-track career progression
• 360 structure with individual commission and team incentives

Responsibilities:

• Provide full recruitment support to new and existing clients
• Perform research and understand clients and their industries well
• Source for suitable candidates via networking, social media, advertising, and referrals
• Conduct interviews with candidates and assess their suitability based on the client's requirements and needs
• Create profiling of the suitable candidates to be proposed to the engaged clients for consideration
• Provide professional advice to clients and candidates to manage the expectation
• Coordination of interview arrangements between clients and candidates
• Conduct reference checks on candidates on behalf of clients
• Coordinate and negotiate salary offers on behalf of clients and candidates
• Perform post-recruitment follow-up with clients and candidates
• Work closely with different teams to fulfill client's needs

Requirements:

• Proficiency in Japanese language (JLPT N2 and above) to liaise with Japanese-speaking clients
• Proven experience in recruitment, talent acquisition, or a client-facing role will have a distinct advantage
• Non-experience is welcome to apply as training will be provided
• The portfolio (by job functions basis) assigned will be determined on a mutual agreement basis
• Candidates who are flexible, adaptable to changes, willing to learn and improve, self-driven, and a team player will have a distinct advantage

To apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

• Bi-yearly salary review and fast-track career progression
• Full training & support will be provided to you

Responsibilities:

• Perform market research to understand the various industries
• Develop new clients and Maintain existing clients
• Understand clients' recruitment needs as well as provide the necessary advice to clients if required
• Delivery of new positions brought in and communicate closely with the Consultant Team to ensure they understand the position's requirement for sourcing purposes
• Perform negotiation with clients as and when required
• Attend networking sessions as and when required

Requirements:

• Candidates must have at least 2-3 years of corporate service/solutions sales experience
• Candidates with experience in the Recruitment industry will have a distinct advantage
• Candidate must be proficient in the Japanese language to liaise and communicate with Japanese-speaking clients
• Candidates will be required to conduct a high volume of cold-calling to develop new clients
• Candidates who are flexible, adaptable to changes, willing to learn and improve, self-driven, and a team player will have a distinct advantage

To apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

• Team-based environment
• Bi-yearly salary review and fast-track career progression
• 360 with individual commission and team incentives

Responsibilities:

• Provide full recruitment support to new and existing clients
• Perform research and understand clients and their industries well
• Source for suitable candidates via networking, social media, advertising, and referrals
• Conduct interviews with candidates and assess their suitability based on the client's requirements and needs
• Create profiling of the suitable candidates to be proposed to the engaged clients for consideration
• Provide professional advice to clients and candidates to manage the expectation
• Coordination of interview arrangements between clients and candidates
• Conduct reference checks on candidates on behalf of clients
• Coordinate and negotiate salary offers on behalf of clients and candidates
• Perform post-recruitment follow-up with clients and candidates
• Work closely with different teams to fulfill client's needs

Requirements:

• Proven experience in recruitment, talent acquisition, or a client-facing role will have a distinct advantage
• Non-experienced are welcome to apply as training will be provided
• The portfolio (by job functions basis) assigned will be determined on a mutual agreement basis
• Candidates who are flexible, adaptable to changes, willing to learn and improve, self-driven, and a team player will have a distinct advantage

To apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

Role Description

This is a full-time on-site role for a SOC Team Lead located in Singapore. As a SOC Team Lead, you will be responsible to:

• Plan monthly duty roster for site team.
• Cover shift function if there are any shift resources are absent.
• Generate report dashboarding for technical analysis.
• Proficient in Microsoft excel/Power BI.
• Will run operation and work the SOP to ensure the 24X7 Security operations support services operate effectively.
• Responsible for site monthly report and documentations submissions.
• Onboarding/off boarding of manpower resources (1 month).
• Submit monthly timesheet and monthly service report as part of billing documentation timely.
• Work with Main Contractor to ensure security devices or apps are patched and firmware versions are upgraded in accordance with IM8 requirements.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

Resourcing

• Consistently review staff headcount across teams in relation to overall EOM budget
• Partner HODs to support and facilitate resourcing needs
• Work with HQ Recruitment team to support Strategic Hiring

Talent Development

• Execute the talent management processes to identify, develop and retain talent to sustain a healthy succession pipeline for leadership and key positions
• Review and enhance the talent management framework to ensure progressive talent management policies and processes
• Engage management on career development and rotation plans for talent, and succession plans for key positions
• Ensure proper follow-through of key decisions undertaken at talent review meetings

Employee Engagement

• Organize annual engagement sessions with HODs and partner with HODs to address critical people related issues. Work with HODs to ensure follow-through and publish key actions.
• Demonstrate good understanding and appreciation of ground sentiments, and be able to synthesize data, and harness key insights in the process of translating Organisational Development (OD) objectives into employee engagement and communication strategies.
• Plan, design and execute engagement strategies to improve the employee experience and work culture and understanding needs of our people
• Develop initiatives that deliver a more positive employee experience
• Coordinates with vendors and/or managers to organize regular team building activities

Employee Recognition

• Lead employee recognition initiatives
• Any other task/initiatives as assigned

Requirements

• Preferably 2 years of experience in HR, in the area of Talent Management or Employee Engagement
• Strong analytical ability with excellent written and verbal communication skills
• Strong interpersonal skills with proven track record in stakeholder management
• Able to work effectively independently and in teams

Regional Business Operations Lead

Position Overview
We are seeking an experienced and dynamic Senior Director of Account Business Operations to join our team, focusing on driving strategic initiatives and managing a high-performing, multi-functional team providing facilities management services for our Asia Pacific global technology client. This role is crucial in enhancing client relationships, delivering exceptional service, and achieving key performance indicators. If you are passionate about fostering partnerships, leading transformative programs, and possess strong commercial acumen, we want to hear from you!

Key Responsibilities

• Client Relationship Management
  Proactively cultivate and nurture strong partnerships with key client stakeholders to ensure alignment and satisfaction.
  Collaborate closely with the client to translate their Objectives and Key Results (OKRs) into actionable, results-driven programs and initiatives.
  Collect and analyze client feedback to continuously improve service delivery and maintain high-quality standards.
• Program Development and Management
  Shape and implement a comprehensive program management strategy that leverages best practices, tailored to meet the unique needs of the account.
  Work in tandem with account Subject Matter Experts (SMEs) to develop and execute innovative regional programs in areas such as program management, communications, business insights, vendor management, procurement, governance, performance management and transformation.
  Act as a key liaison between account SMEs and the wider account team to ensure seamless service delivery and operational excellence..
  Oversee the “Engine Room,” a dedicated transformational team focused on optimizing processes and driving continuous improvement, enabling operations teams to concentrate on core service delivery.
• Team Leadership
  Lead and inspire a diverse team of 20 SMEs, ensuring they are equipped with the tools and personalized support needed to excel in their roles.
  Foster an environment of open communication and cross collaboration, encouraging team members to share ideas and contribute to collective goals.
  Utilize your leadership acumen to influence and motivate the broader operations team, driving impactful results.
• Strategic Planning and Execution
  Lead and champion strategic initiatives that align with both client objectives and account goals, driving long-term success.
• Contract Governance and Administration
  Serve as the primary governance and contract administrator, ensuring all contractual obligations are met.
  Rigorously monitor compliance with contractual obligations while striving to exceed Key Performance Indicators (KPIs).
  Maintain robust scoring mechanisms for strategic KPIs that incentivize high performance and transparency.
  Uphold a comprehensive governance and reporting framework, ensuring accountability and transparency.
  Ensure ongoing maintenance of the master service agreement and local country agreements, aligned with JLL standards.

Required Skillsets

• Client Focus & Relationship Management
  Demonstrated ability to effectively engage with a wide range of stakeholders, including JLL and client executives, to build trust and foster collaboration.
  Strong conflict resolution skills, with a proven ability to navigate complex situations while balancing client needs with organizational objectives.
  Professional and proactive approach to customer service, with a commitment to delivering exceptional stakeholder engagement experiences.
• Leadership and Team Development
  Proven track record of effectively leading and developing high-performing teams, fostering an inclusive and motivating work environment.
  Experience in promoting a culture of collaboration, constructive feedback, and continuous professional development among team members.
  Ability to coordinate activities across multiple functions and departments to achieve operational success and drive team synergy.
• Program Management & Organizational Skills
  Exceptional planning and organizational skills, with the ability to prioritize competing tasks and meet tight deadlines in a fast-paced environment.
  Flexibility and adaptability to navigate rapidly changing circumstances and address complex issues as they arise.
  Strong aptitude for managing multiple projects simultaneously while maintaining a focus on quality and detail.
• Problem Solving & Strategic Thinking
  Resourceful and innovative thinker, skilled at navigating ambiguous situations in a dynamic and evolving business landscape.
  Strong analytical capabilities, with a proven ability to develop and implement long-term, strategic solutions that drive value.
  Open to exploring new ideas and challenging the status quo, fostering a culture of continuous improvement and innovation.
• Communication & Interpersonal Skills
  Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
  Proficient in writing and interpreting contracts, ensuring all stakeholders are aligned and informed.
  Strong attention to detail, ensuring that all outputs are consistently high quality and meet organizational standards.

Qualifications

• 10+ years experience in facilities, property management, consulting or a related field with a strong background in client relationship management and program execution.
• 5+ years experience in a diverse leadership role.
• Bachelor’s degree in a relevant discipline or equivalent experience/certification preferred.
• Proven ability to lead large-scale business operations across multiple countries in the Asia Pacific region, demonstrating cultural sensitivity and adaptability.

Join us to shape and drive exceptional client experiences while leading a dynamic team in a collaborative environment. Your leadership will make a tangible impact on our operations and client satisfaction!

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Are you passionate about delivering outstanding service to clients across the region? Then, this is your opportunity to join the Fund Services Operations team under Securities Services Operations, assuming a key role in the successful managing client delivery and building effective working relationship with the clients.

As a Client Service Lead - Vice President within Fund Services Operations Services Delivery team, you will be reporting to the Asia Head of Fund Services Operations Transformation and Services Delivery. You will work closely with Fund Services Operation teams across the regions and managing client facing teams to ensure service delivery standards are maintained, and successfully delivered to service-level agreement commitments. In addition, you will manage client change requirement and provide valued, efficient and market best service on an ongoing basis, working to onboard new clients and protect and maintain existing clients.

You will need to provide clear direction and leadership, whilst driving your team forward in promoting staff development and process improvement whilst also providing efficient service-level agreement reporting and performance metrics. In this role, you will also execute the fund services operations’ strategy and modernize the client experience.

Job responsibilities:

• Represent J.P. Morgan as operational contact for client(s) across fund services products

• Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.

• Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment.

• Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.

• Promote highly customer centric and leading by example to provide leadership and delivering exceptional service experience on a daily basis

• Manage client change requests in partnership with client, client services, product, product development through the life-cycle of the request

• Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Accounting, or related disciplines

• At least 10 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles

• Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments

• Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders

• Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best

• A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives

Preferred qualifications, capabilities, and skills:

• Prior experience in developing a diversified team that will report to you by setting objectives and building career pathways

• Prior experience in managing difficult conversations and be comfortable with performance management when required

• Preferably qualified Chartered Accountant/Master of Business Administration

• Prior experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=b3d7a772a358a4354a655ee574a37e45