Our client

30 Years Old Reputable facility management company

Permanent, 5days, admiralty

Job Scope

· Responsible for carrying out feasibility study on projects, obtaining quotation and funding approval.

· Provide advice on technical matters for the client's premises, in relation to relevant authorities' requirements and recognized standards.

· Provide advice on the project matters and supervise during the construction stage and inspect premises after completion of construction.

· Prepare reports on the completion works.

· Any other duties are assigned.

Requirement

· Diploma/ Degree in Building/Project Management or its equivalent.

· 4 years of relevant experience in project management works.

· High level of proficiency with submission process for town council approval

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Your new company

Client is a manufacturer in lubricant and marine industries seeking for a Supply Chain Executive (6 months contract - Maternity Cover).

Location: West side

Salary: up to $4,500 per month

Your new role

Regional (30%)

- Monthly MIS

- Handling reports / reviews

- Liaising with headquarters in UK

- Tracking of pricing

Supply Chain (70%)

- Drawing out of reports, and interpreting reports

- Developpng relationships with clients / vendors / suppliers

- Handling invoices

- Handling contracts / purchase orders til actual delivery

- Usage of SAP system

What you'll need to succeed

• Experience in handling supply chain
• SAP usage
• Able to commit to 6 months contract

What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

We're looking for an ambitious SAP Pre-Sales Lead / Solution Architect familiar with SAP RISE / SAP GROW offerings with experience in the SEA market.

Role and Responsibilities:

• Lead the end-to-end design, development, and implementation of SAP solutions that address clients' unique requirements. Strong project leadership from inception to completion is essential.
• Demonstrate in-depth SAP expertise, including data migration, interface development, and functional consulting.
• Good knowledge in the SAP RISE / SAP GROW offerings.
• Experience in both pre-sales and delivery within the ASEAN region.
• Develop technical solutions, staffing plans, cost cases, proposals, and related documentation.
• Prepare and lead presentations, Proof of Concept demos, and design demo scenarios.
• Proven success in delivering high-impact tasks under stringent deadlines.

Required Professional and Technical Expertise:

• 7+ years in SAP solutioning, pre-sales & delivery.
• Strong functional background Logistics or Finance.
• Previous experience in a SAP consulting firm with expertise in pre-sales and delivery roles.
• This role is ideal for a candidate with a strategic mindset and a passion for SAP solutioning, driving success in high-stakes projects across the ASEAN region.

EA License Number: 11C3017

EA Personnel Number: R1762262

• Examine the project bidding documents, which include technical specifications, business documents, and drawing documents;
• Determine how many projects each curtain wall system has;
• Indicate in colour the scope of work for the Twilight contract on the node diagram for the plane, facade, and curtain wall;
• Completing the whole cost calculation file, determine the system price and material content (such as aluminium profiles, iron components, aluminium plates, glass, etc.) based on the design scheme drawings and the unit price of materials, labour, and measurements;
• Assign the list item's unit price based on the total cost price that has been established;
• Additional tasks pertaining to commercial bids for curtain walls.

Requirements:

• A bachelor's degree or higher with a focus on machinery, civil engineering, engineering costing, or other relevant fields;
• At least three years of experience in commercial bids for curtain wall projects abroad;
• Possess a specific level of proficiency in reading English-language papers and drawings;
• Be serious, patient, cautious, and possess the capacity to withstand pressure

Permanent, Eunos, 5days n alternate Half saturday

Our Client

ISO certified M&E company for designing n implementing ACMV/HVAC (Airconditioning Mechanical Ventilation )(Heating, Ventalition, Airconditioning ) n electrical system .

Industry served:

Turn- key project for commercial, industrial, residential and education institution

Job scope

For New Project:

Design and oversee the installation of HVAC (Heating, Ventilation, and Air Conditioning) systems in buildings, including ductwork, piping and equipment selection

To Conduct site inspections to ensure work procedure is adhered to

To Manage junior engineers to ensure project progresses as per timeline

· To prepare report n coordinate with building owner, consultant m contractors to ensure acmv/hvac systems are implemented as per building design

For Maintenance

· To Develop and implement maintenance programs for HVAC systems to ensure optimal performance and energy efficiency

Requirements

· Diploma in Mechanical Engineering or equivalent

· 4 years’ experience of Acmv/HVAC project management

· 4 years’ experience of equipment selection, load calculations, and ductwork design

· 4 years’ experience of Singapore building codes, regulations related to HVAC systems

· 4 years’ experience pf design software AutoCAD

· 5 days’ work week with alternate half Saturday.

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning and humidification system solution serving high tech industry.

Responsibilities:

· To Conduct assessments of hvac designs to ensure that they meet the required specifications and standards within allotted timeline.

· To verify and prove that hvac systems in data centre build and function according to the requirement.

· To execute, lead n manages the commissioning process across all projects, from start-up, designing, construction, acceptance, functional performance and systems testing to operational turnover.

· Management of 3rd party commissioning agents, supplier, contractor, client to resolve any issues on site

· To perform project closeout and handover

· To produce Commissioning Report for each project.

Requirements:

· Diploma in Mechanical Engineer or related disciplines.

· 3 years’ experience in hvac data centre of commissioning management or hvac data centre design management

· Proficient in data centre safety and industry standards

· 3 years’ experience in physical M&E equipment in data centre (especially hvac0

· Speaks and write 2 languages.

Please email your resume ( in word document )to [email protected].

We regret only shortlisted candidate will be notified.

1 year contract (Subjected to extendable)

Reporting to the Research Fellow in charge of this project, You will be to assist in literature review, IRB submission, coordinate recruitment, data collection in quantitative and qualitative studies, data entry and analysis. You will liaise with the relevant personnel in hospital / Polyclinics to ensure smooth running of recruitment and data collection, under the supervision of Research Fellow and Principal Investigator (PI)

Job Responsibilities*

Subject Recruitment and follow up

• Be involved in subject recruitment, scheduling and data entry. Screen patients based on study eligibility, and communicate the study aims to potential subjects in layman terms.
• Obtain consent taking, administer study questionnaires and follow-up on study participants.
• Work closely with research team, clinicians, clinic staff and other relevant internal departments to ensure research study needs are met.
• Able to work on tight timelines, set sensible targets and achieve research deliverables.

Data collection, analysis and manuscript writing

• Conduct qualitative interviews and data analysis.
• Perform data cleaning and quantitative data analysis.
• Responsible for maintaining strict adherence to research protocols i.e., HBRA.
• Able to adapt in a fast-paced environment, with a strong focus to meet research deliverables and targets.
• Strong interpersonal and communication skills. Leadership and accountability to tasks is very desirable.
• Independent and mature. Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Ability to work in an interdisciplinary environment with different groups of stakeholders.
• Bilingual preferred (fluent in Mandarin/Malay/Tamil).
• Willing to travel between the Hospitals and external study sites as part of his / her work.
• Knowledge of Good Clinical Practice (GCP) guidelines and the Human Biomedical Research Act (HBRA)

Requirements

• Hold a Master’s or Bachelor’s degree in Science/ Public Health/ Social Science; Preferably with some experience in research
• Candidates with no prior experience are welcome to apply
• Able to adapt in a fast-paced environment, with a strong focus to meet research deliverables and targets.
• Strong interpersonal and communication skills. Leadership and accountability to tasks is very desirable.
• Independent and mature. Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Ability to work in an interdisciplinary environment with different groups of stakeholders.
• Bilingual preferred (fluent in Mandarin/Malay/Tamil).
• Willing to travel between the Hospitals and external study sites as part of his / her work.
• Knowledge of Good Clinical Practice (GCP) guidelines and the Human Biomedical Research Act (HBRA)
• Proficiency in Python - Experience with Python libraries (Pandas, NumPy, SciPy, Matplotlib, Seaborn and so on).
• Experience with Natural Language Processing (NLP) Libraries - Expertise in NLTK, spaCy, Gensim, TextBlob, VADER, Stanford NLP, Flair, Hugging Face Transformers.
• Knowledge of Machine Learning Algorithms - Understanding of supervised/unsupervised algorithms, experience with Scikit-learn, TensorFlow, PyTorch.
• Understanding of Sentiment Analysis Techniques and Text Preprocessing
• Knowledge of lexicon-based and machine learning-based sentiment analysis approaches.
• Experience with other relevant Python libraries for sentiment analysis, such as Keras, XGBoost, and LightGBM.
• Familiarity with Text Mining Tools - Experience with text mining techniques and tools (RapidMiner, KNIME).
• Familiarity with Cloud Computing Platforms - Experience with AWS, Google Cloud, or Azure; containerization with Docker.

Interested applicants, please feel free to reach out to us at my email address [email protected]

EA Reg No.: R1436439 | EA Licence: 17C8713

A leading technology organisation is seeking a Oracle Database Administrator (DBA) to join their team.

Your new company

We are seeking for a skilled Oracle (DBA) to join our team. The ideal candidate will have a strong background in core database administrative, innovation, support, database

infrastructure and architecture design.

Your new role

As Oracle DBA in the team, you will be responsible for:

· Working with AWS to keep the database in latest patching and version.

· Day to Day database monitoring and performance analyst.

· Provide the database technology service for new project developments.

· SQL Tuning and Optimization of newly develop and existing applications

· Database recovery / duplication / restore by application requests.

· ORACLE database schema designing and assessments.

· Production databases 24X7 running support, and database daily operation.

· Troubleshoot and resolve Database issues.

· Database performance tuning.

· Experience with Oracle products such as, Oracle GoldenGate, Real Application Clusters,

Application Server, Replication and Streams

· Experience with other database products such as Redis, AWS Redshift, etc.

· Experience in system accreditation using proxy users, virtual private database technology and label security.

· Familiar with technologies related to high volume data handling and ingestion and high data rate extraction with integrity checking and indexing.

· Knowledge in data warehousing

What you'll need to succeed

· Bachelor’s in computer science, Software Engineering, Database Administration, CIS or

related technical degree

· Able to communicate in English and Chinese in view of business requirements

· Minimum of 6 years of software / database development experience as an Oracle DBA

· Working knowledge of J2EE architecture and an understanding of object-oriented modeling languages such as Java.

· Experienced in Database infrastructure and architecture design

· Experienced in Oracle AWS RDS

· Experienced in Oracle Enterprise Manager

· Must have experience in configuring 11g/12c database in Linux

· Must have experience with Oracle product troubleshooting and problem resolution

· Partake in meetings to give advice and recommendations

· Experience with backup and restore, table space allocation/management, managing to overall health and status of the database, managing the database schema, creating triggers and stored procedures, monitoring the Oracle alert logs and resolving database-

related issues.

· Experienced in executing and writing Oracle PL/SQL in the most efficient way

· Experienced in database optimization and performance tuning

What you'll get in return

In return, you'll be part of an organisation that values its employees. You will have a structured career growth and plenty of global developmental opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Cloud & DevOps, AI & Machine Learning, please contact us as well.

EA Reg Number: R1988154

EA License Number: 07C3924 | Company Registration No: 200609504D

Woodland/CBD/ Different area in singapore)

Our client

MNC facility management /M&E engineering company in building and industrial market

Job scope

· M&E operation in the building facilities management

· Manpower supervision for internal team member and external contractor

· Negotiate with external contractor for pricing

Requirements

• Min Diploma in Mechanical/Electrical or Facilities Management or its equivalent
• Technical skill in building M&E equipment
• Able to lead in house technical team and supervise external vendor
• able to manage relationship with client who are either buidling owner or data center owner

Added advantage :

large building or data center

Work location :Island wide

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Permanent, 5 days 830am-530pm (Alternate Saturday 830am-1230pm)

Thomson Road , Singapore

Our client:

Our client:

An ISO certified alteration and addition (A&A) work contractor, integrated facilities management service provider offering various types of professional services including facilities management, Maintenance of building facilities n Facility consultation service

Job scope

· To take lead in problem solving and guide technicians for troubleshooting

· Carrying out maintenance, repairing and servicing tasks on ACMV system including BMS, chilled water system, FCU, AHU

· Manpower and resource planning and managing of internal stakeholder/external vendors

· To carry out preventive / breakdown and corrective maintenance

· Preparation of technical reports on breakdown n to keep track work progress

Requirements

· Min Diploma in Mechanical Engineering or equivalent

· Min 3 years in Hvac/ACMV Facilities Management

· Able to understand mechancial and electrical drawings n engineering calculation.

· Computer -literate.

pls apply

here

or

https://zurl.to/2ZXP?source=CareerSite

We regret only shortlisted candidate will be notified

Permanent, 5.5 days, Paya Lebar

Job scope

o To supervise n update of ACMV project site

o Manage internal worker, external sub con, consultants for site update and resolve issue

o Proficient with documentation for exp job method statement, risk assessment report

o other ad-hoc duties and task assigned.

Requirement

-3 years’ experience as acmv site supervisor

- building construction supervisory course certified

- class 3 Driving license

please send your resume (in word document )to [email protected] .

we regret only shortlisted candidate will be notified.

The Ideal candidate would have experience in:

1. Experience in IT/OT integration
2. Familiar with IIoT Architecture
3. Experienced in ThingWorx

Responsibilities

• Design the system architecture, leveraging IoT Platforms for both on-prem/public cloud, AI, MLOps & Simulation
• Identify the skills and expertise needed to implement the system successfully.
• Supervise the development process and ensure the system's maintenance.
• Act as the liaison between cross functional team

Requirements

• Bachelor's degree or higher in Computer Engineering, Electrical Engineering, Computer Science, Industrial Engineering, or a related field.
• A minimum of 8 years of hands-on experience in system architecture and system development
• Proven expertise in designing software architecture, network interfacing, and data pipelines. Familiarity with OT devices would be a plus as we seek to apply best practices across the IoT stack.
• Mastery of Software Architecture, Network Diagrams, Data Flow Diagrams, Interface Protocols, and Linux OS.
• Proficient in scripting languages such as PowerShell, Bash, etc.
• Familiarity with Cloud, Database Management (Oracle, PostgreSQL, InfluxDB, etc.), IoT platforms, key communication protocols (OPC/UA, MQTT, Kafka, etc.), and Data Science environments (e.g., Databricks, Snowflake, etc.)
• Technical proficiency in Docker, CI/CD/CT Pipeline, C#, Java, Spring Boot, and Vue.js.

Onsite | West

FULL-TIME HR CUM ADMIN EXECUTIVE | UP TO $4000 PER MONTH | UBI / MACPHERSON | MON - FRI | FYT

Location: Ubi (Walkable distance from Macpherson and Ubi MRT)

Salary: $2500 to $4000

Working Hours:
Monday to Friday - 8.30am to 5.30pm

Job Scope:

• Provide general administrative support to management
• In charge of workers WP matters (Training, Course Arrangement, Salary Etc.)
• Coordinating with external support regarding company’s IT and builder licensing application/ renewal
• Purchasing and leasing of general office items
• Keeping track of monthly expenses and verification of supplier invoices
• Organizing staff welfare and other company activities
• Other ad-hoc duties assigned

Requirements:

• Minimum 1 year of experience in Human Resource

Interested applicants can Whatsapp me at 88122408

Permanent, 5 days, Central

Our Client:

A reputable M&E company in construction industry.

Job Scope

· To calculate the quantity and costing of the different tender.

· To perform technical review on the supplier/contractor quotation

· Able to look for solution regarding any technical problems during tender.

· To work with team mates from other department for tender costing issue.

· To visit site during tender stage when needed

· Work with project team for the document handover after project is awarded.

Requirement

· Diploma in Mechanical engineering

· 2 years Quantity Surveyor for experience

· Bilingual work environment

Work location :Central

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Permanent, 5.5 days,8 pereira Road (Near Tai Seng MRT)

our client

ISO certified construction and M&E company.

Job scope

To install, repair and maintain air passages and conduit systems for aircon/hvac /acmv system for residential or commercial properties.

To ensure the duct work adhere to building regulatory compliance and company standard of work.

Requirement

3 years’ experience in aircon ducting work

Proficient with the building drawing so to determine the most effective duct system design.

Please email your resume in (words ducument) to [email protected]

we regret only shortlisted candidate will be notified.

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Attractive Performance Bonus and Benefits

Responsibilities:

• Manage key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Adhere to all recruitment guidelines
• Acts as an advocate for hiring managers and candidates throughout the recruitment process and provide follow up
• Build a consistent talent pipeline

Requirements:

• Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

The Job:

• Customer service, coordination, support internal & external customers, project management
• Job matching, interviewing, short listing, sizing, recruitment, profile analysis, resume search
• Team based & conducive environment
• No experience required as full training will be provided

Requirement:

• Min GCE A Level
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Family Central, a service by Fei Yue Community Services, was officially appointed by the Council for Third Age (C3A) as programme organiser for the Intergenerational Learning Programme (ILP) with effect from June 2013.

The ILP aims to encourage intergenerational bonding by matching youths and seniors in a group learning environment. Through practical lessons such as Skype, Facebook, managing health and laughter yoga, seniors acquire new knowledge while youths share theirs and learn character building.

Family Central can provide a framework and methodology, capacity building through training, consultancy and sharing of best practices, and participating schools can count their ILPs as part of their service learning initiatives. These programmes will help forge intergenerational solidarity and promote social cohesion.

Responsibilities:

• Plan, develop and implement effective strategies to promote the Intergenerational Learning Programme (ILP) to seniors
• Recruit senior participants for the ILP workshops
• Process course registrations through the Training Management System (TMS)
• Manage administrative matters related to recruitment
• Assist Team Lead in preparing for the monthly report submissions
• Handle senior enquiries through phone calls, text messages and emails
• Travel down to the various schools within Singapore to oversee the ILP workshops
• Other duties as assigned by supervisors

Requirements:

• Diploma Holder and above
• Good communication & interpersonal skills
• Meticulous & able to meet tight deadlines
• Possess creative-thinking and problem-solving skills
• Able to multi-task & work independently with minimum supervision
• Willing to travel to different schools and provide admin support

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Responsibilities:

• Manage and facilitate key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Compliance to all recruitment guidelines
• Build a consistent talent pipeline

Requirements:

• Minimum Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

✅ WFH

✅ Flexible Work Hours

✅ Full Commission

✅ Career Opportunities

Responsibilities:

• Secure and acquire new accounts and job positions
• Create and draft job advertisements as per client’s requirement
• Source and filter candidates’ applications
• Liaise and work closely with clients on interview arrangements

Requirements:

• Minimum Diploma and above
• Able to work independently with high level of self-discipline
• Certificate of Intermediaries (CEI) is required to conduct EA work
• Minimum 1-2 year of experience in Recruitment Agencies or any other relevant field

You may “Using Apply Now Button” to send in your updated resume.

For more information, please reach us at 9138 5316

Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About Trust and Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science, policy, and communications teams; to achieve operational excellence and enhance the product end experience.

Your team will be responsible for developing and monitoring performance metrics, conducting user support analysis and evolving the support platform for operational efficiency and improving the end user support services. You will establish tools and processes to effectively manage and resolve high priority issues raised from various input channels. You will lead the monitoring of trends, patterns, find gaps and come up with solutions to address them.

Based on your teams' findings, you will be using data and problem statements to influence other teams to make necessary improvements in safety and support services and processes.You are passionate about the user and creator support experience and switch readily from thinking strategically about problem definition to managing tactical investigation and resolution decisions. Your background and professional expertise are grounded in areas related to technical program management in user safety or platform management, and you have demonstrated this through a track record of achievements in the support operations space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

Responsibilities

• Build and lead a high-performing support enablement function, manage cross-team relations and optimize process & analysis procedures to deliver best-in-class safety and support services. - Self-identify gaps, problems, needs and come up with robust solutions.
• Responsible for translating analyses into real business outcomes with specific and tailored performance drive actions to ensure business targets are achieved.
• You'll collaborate with cross-functional partners (operations, product management, data analytics, engineering, policy) to identify, assess and resolve related issues in our products and processes.
• Provide thought leadership to the Global Safety & Support org and cross-functional stakeholders, partnering with Operations leads to converting raw data into actionable recommendations and strategies.
• You'll manage the performance and goals of your team, develop the roadmap, and take responsibility for key metrics.
• Support the development of measurement goals and benchmarks for the Global Safety & Support organization, helping teams to connect the work they're doing to measurable goals and to inform planning.

Minimum Qualifications

• You have experience in managing operations support in either Customer Service, Trust and Safety, or related areas such as management of social networking platforms.
• You have 5+ years of experience in managing and leading teams from diverse backgrounds and skillsets, including objective setting and performance reviews.
• You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;

Preferred Qualifications

• You have the ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams and senior leadership stakeholders;
• You have the ability to translate action steps into a systematic process;
• You're passionate about helping the user and creator community;

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.