Responsibilities:

• As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.
• Your day-to-day activities will involve driving profitability and continued success by managing service quality and cost, as well as leading delivery.
• Additionally, you will proactively support sales through innovative solutions and delivery excellence.
• You are expected to be an SME, collaborate and manage the team to perform, and be responsible for team decisions.
• You will also engage with multiple teams and contribute on key decisions. Furthermore, you are expected to provide solutions to problems that apply across multiple teams.
• Expert proficiency in clients Delivery Methods (ADM) is required.
• Expert proficiency in Enterprise Architecture Planning (EAP), Expert proficiency in Service Delivery, Expert proficiency in Delivery Excellence, and Expert proficiency in Technology Architecture Implementation are recommended.
• Develop and implement strategies to improve service quality and cost efficiency
• Collaborate with sponsors to manage scope and risk of technology projects
• Lead and manage the delivery of large, complex technology projects
• Proactively support sales through innovative solutions
• Drive delivery excellence and ensure profitability"

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

Qualification training shall be provided as necessary to attain competency to deliver job responsibilities.

Main Job Responsibilities:

• Conduct 3rd party audits to assess organizations' Information Security Management System and related Statement of Applicability (SoA) for conformity with ISO/IEC 27001 and in strict compliance with GIC's Code of Ethics and established audit procedures
• Conduct other related Information Security, Cybersecurity, Data Protection audits – ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, CSA Cyber Essentials mark, CSA Cyber Trust mark, IMDA Data Protection Trust mark, GDPR Compliance audits, Second Party IT audits
• Conduct Information Security, Cybersecurity, Data Protection trainings/workshops/seminars
• Manage the entire audit process from planning, conducting, reporting, and following up on the assigned audits.
• Support in technical review of audit reports and technical advice to Sales Team and Certification Team as and when required.

Job Qualifications / Requirements:

• Possess a professional degree in Computer Science/Information Security/Cybersecurity or related fields to Information Technology
• At least two years are in a role or function relating to information security/Cybersecurity
• Successfully completed a Lead Auditor Course in ISO/IEC 2700 Information Security Management System (ISMS)
• Having completed training courses in Singapore PDPA Fundamentals/Practitioner and holding industry certifications like CISA, CIPM, CISSP will be advantageous

Position details:

*Attending to customer phone calls (Call Centre), Email and walk-in customer at Front counter.

*Scheduling daily repair jobs

*Preparing qoutation for repair job and spare part sales

*Coordinate with teachnician on repair job details and follow up

*Handle monthly Service Centre reports and invoices (Senior Customer Service Officer/Team lead position)

*Able to lead and supervise Customer service team (Senior Customer Service Officer/Team lead position)

*Candidate with relevant experience may conside for Senior Customer Service Officer/Team lead position

*Candidate with experience/knowledge on electrical appliance repair and sales will be a plus point

Able to start on Jan 2025 or immediate.

Training will be provide.

5 working days (Monday - Friday), 9am to 6pm

Location: Near Bishan / Marymount

about the role

• Technical support of field service engineers and customers when required
• Evaluating and establishing plastics machinery system performance specifications
• Manage customer specific projects & documents
• Provide technical documentation and training when required
• Product improvement

skills and experience required

• Master / Degree / Diploma in Engineering or relevant qualification
• Minimum 6 years of experience in heavy / laser marking / CNC / plastics injection machinery
• Provide technical support to customers, participate in the development of technical solutions, product demonstrations, and technical presentations
• Solid understanding of market trends and competitor activity in the plastic machinery sector
• Able to travel overseas for work if there is a need to (about 40% global)

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Job Scope:

• The main responsibilities of this position are to manage organisation and regional financial activities
• Plan and implement measures to streamline and strengthen financial transaction processes in the AP region
• Provide support for business investments in the Asia Pacific (AP) region as a financial expert
• Develop advanced trade finance useful for business activities, and pursue a more advanced ALM system as the financial centre of the AP region.
• Plan and implement measures to streamline and strengthen financial transaction processes.
• Planning, drafting and executing standardization and consolidation of payment and L/C procedures for company subsidiaries in AP region.
• Standardizing foreign exchange operations in AP region (implementation of unified system) to improve operational efficiency
• Understanding the current status of daily cash management in AP region, proposing and implementing improvement measures, proposing advanced ALM reporting methodology using digital transformation.
• Provide support for business investments and trade in the AP region as financial expert.
• Providing financial support in due diligence on business investments and acting as a check and balance function as a corporate division.
• Support on PMI and advice to underperforming companies as financial expert.
• Working together with the trade finance PIC to develop and propose advanced trade finance schemes that are useful for the business.
• Pursue a more advanced ALM system as the financial centre of the AP region.
• Proposing and implementing the establishment of a more advanced ALM system in cooperation with other in-house banking company as an in-house banking base for the Group.

Requirements:

• Experience in Finance , from Bank, international trading firms or Treasury centre for more than 5 years
• Bachelor’s degree in finance, Economics, or related field
• Knowledge of finance and treasury such as Trade finance, Cash management and Derivatives
• Experience in engaging in projects
• Proficient skills in Microsoft Office and other DX skills
• Overseas exposure or regional exposure will be highly advantageous
• Self-motivated and positive work attitude
• Open to learning and take on new challenges/tasks
• Able to work under pressure

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

What Will You Do

Key Responsibilities:

1. Sales Strategy & Planning:Develop and execute the regional sales strategy to meet or exceed revenue targets.
   Align sales plans with organizational goals and market dynamics in the F&B industry.
   
2. Team Leadership:Recruit, train, and manage a high-performing regional sales team.
   Provide mentorship and performance evaluations to ensure team success.
   
3. Market Analysis & Business Development:Conduct thorough market analysis to identify new opportunities and trends in the F&B sector.
   Build and maintain strong relationships with distributors, wholesalers, and key accounts.
   
4. Customer Relationship Management:Act as the key point of contact for strategic clients within the region.
   Develop tailored solutions to meet client needs and drive customer satisfaction.
   
5. Performance Monitoring & Reporting:Track sales performance metrics, analyze results, and prepare comprehensive reports for senior management.
   Implement corrective actions and strategies to address performance gaps.
   
6. Collaboration Across Departments:Work closely with marketing, supply chain, and operations teams to ensure seamless execution of sales initiatives.
   

What Do We Want

• Proven track record of at least 8–12 years in sales
• Experience in F&B / FoodTech / FMCG / Retail is desirable
• Experience in Southeast Asia or other international markets is highly advantageous.
• Deep understanding of market trends and organization services.
• Strong skills in identifying opportunities and trends.
• Proven ability to negotiate and close deals successfully.
• Strong ability to build and maintain relationships with internal and external clients, partners, and industry influencers.
• Track record of consistently exceeding sales targets and business goals.
• Familiarity with global and local markets where the organization operates.
• Will be required for business travel within the region responsible for.

Job Description:

• To oversee and drive the company training portfolio by creating and executing high-quality, efficient training solutions that meet global standards.
• The role involves optimizing resource use, achieving tangible business outcomes, and elevating training performance across the region.
• The candidate will be responsible for designing, managing, and delivering high-quality training programs for employees, distributors, and stakeholders across the region.
• Work closely with sales, marketing, and customer care teams to design and execute product training initiatives for the SAP region.
• Roll out global training strategies and tools within the SAP region, ensuring alignment with company-wide objectives and measurable returns.
• Deliver top-tier training through a balanced mix of digital and in-person sessions, reducing the dependency on costly onsite workshops.
• Collect and analyze feedback to gauge the effect of training programs on business results, refining initiatives for ongoing improvement.
• Ensure that regional digital training aligns with global protocols, emphasizing cost-effective production methods.
• Provide comprehensive training content to employees and customers, maintaining high standards and expertise in educational delivery.
• Guide and support the training team to meet key performance targets and foster their professional growth.
• Manage and oversee departmental budgets to ensure efficient spending and maximize training-related returns on investment.
• Maintain high standards for training programs, facilities, and certification processes to ensure long-term effectiveness.
• Handle other tasks and projects as assigned by the Supervisor.

Requirements:

• A Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field is required.
• Certification as a Certified Professional in Learning and Performance (CPLP) is a an advantage
• Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting.
• Strong expertise in adult learning principles and e-learning methodologies.
• A minimum of 5 years of experience in training management, corporate education, or a related field.
• Experience in medical device industry will be a plus point

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Lead Maintenance Engineer (HVAC & Purified Water Systems)

Our Engineers support internal and external manufacturing operations remain operational, continuously improve, and innovate. With our extensive range of facilities and environments, our Engineers have opportunities across many diverse areas including Biological, Chemical, Automation, Capital Projects, Maintenance, Safety, Process Development, Technical Services, Utilities and Validation.

Lead Maintenance Engineer (HVAC and purified water system)

In this role, you will:

• Act as Subject Matter Expert (SME) in IPT Maintenance team with in-depth knowledge in Purified water system, HVAC, and Electrical & Instrumentation.
• You will take ownership for the HVAC and purified water system day to day support and continues improvement.
• Experience in manufacturing in a GMP HVAC environment utilizing ISO 14644-1 classifications.
• Respond to BMS/EMS alerts, investigate and feedback on any outstanding issues or events and respond to emergency situations and be on standby duty as required.
• Lead Quality Risk assessment and develop a yearly trend for purified water system and HVAC system.
• Develop and implement maintenance program, preventive maintenance procedures and spare parts strategy for safe, reliable, and efficient operation of the systems/Equipment’s.
• Shape data-driven decisions that solve business challenges and deliver on desired outcomes and people experience.
• Drive innovation, every plant area is a model area using our Production System.

Key Responsibilities:

Safety & compliance

• Lead or support investigation, participate in trouble shooting and root cause analysis for various operational events, and ensure that all relevant engineering CAPA are completed within agreed timeline.
• Provide support and actively participate in the site expansion project related to the HVAC and water systems, ensuring compliance with the company’s requirements.
• Lead and manage change control on project activities or act as technical advisor for system modifications, capital projects and other identified plant improvement projects in line with defined specifications, budget, and qualification of facilities in accordance with site to approved procedures.
• Proactively review and challenge current activities to reduce safety risk for employees and quality risks for company’s products.
• Develop commissioning, qualification (IQ, OQ) activities are executed accordingly and in compliance.
• Maintain HVAC and Purified water systems are in optimum condition in compliance with Good Manufacturing Practice (GMP) & EHS requirements.
• Lead/participate in equipment failure troubleshooting and deviation investigations whenever required.
• Provide input during Basis of Design (BOD) and Detailed Design during large capital projects, applying good maintenance and reliability engineering principles whenever required.

Enhance and uphold maintenance quality.

• Implements technical solutions to improve equipment uptime and asset utilization through use of Continuous Improvement mindset (Lean methodologies)
• Supports Maintenance Lead to meet Profit Plan targets, optimize maintenance and product standard cost effectiveness in accordance with cGMP and Safety guidelines.
• Responsible for improving the reliability of equipment and maintenance processes by applying the principles of Reliability Centered Maintenance.
• Lead and perform Root Cause Analysis (RCA) for surfaced issues and implement a robust solution.

Operations excellence

• Plans, monitors, schedules, and implements measures on the Planned Preventive Maintenance Program and also ensures that the work is done in accordance with schedule and specification.
• Regularly review and revise maintenance program and procedures to increase equipment reliability, reduce waste and improve overall asset care process & cost efficiency.
• Work with Engineering & Safety, Health & Environment (SHE) to execute a 'reliability-centric’ maintenance plan.
• Share best practices and lessons learned with the objective of improving asset utilization.
• Undertake activities to support realization of production, maintenance and product cost effectiveness with emphasis on equipment reliability and maintenance expenses.
• Conducts Maintenance effectiveness / optimization reviews along with IPT maintenance leads/Engineers/Technicians.

Continuous Improvements (CI)

• Utilize Lean methodologies such as 5S, Standard Work, real-time problem solving (RTPS), to support execution of continuous improvement activities.
• Support the development of continuous improvement framework and work with the Maintenance team to identify opportunities.
• Compile and review data and develops action plans for critical HVAC systems and Purified water systems to improve reliability and reduce M&R cost.
• Identify water and HVAC system repair and replacement projects, plan and develop schedules, acquire materials, prepare budgets, and develop an RFC for job execution.
• Effective project management ensures that jobs are completed on time, within budget,

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Degree in Mechanical / Mechatronics / Electrical or Instrumentation & Control Engineering.
• 5 to 8 years of maintenance work experience in Chemical, Semiconductor, aviation, oil & gas or Petrochemical industry.
• Analytical and Problems solving skill with regard to Purified water system and HVAC Systems
• Knowledge in HVAC and Purified water system operation and Maintenance principle.
• Experience in manufacturing in a GMP HVAC environment utilizing ISO 14644-1 classifications.
• Knowledge of various clean room standards across the Pharmaceutical Manufacturing Industry will be an added advantage.
• Familiar with Life cycle of the HVAC system (from design, operations, controls monitoring, maintenance and obsolescence management).
• Knowledge and experience working within a Computerized Maintenance Management System (CMMS). Familiarity with SAP is a plus.
• Demonstrated use of Reliability analysis tools such as FME, RCFA, etc.

Professional Competencies

• Resilient and resourceful
• Good oral/written communication and interpersonal skills
• Continuous learning mindset
• Foster team collaboration
• Strong work ethics

Responsibilities:

• Manage and lead the Service Desk and staffs to provide 1st level technical support.
• Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.
• Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Briefing/ Training to new joiners.
• Able to front Service Desk to stakeholders for clarification and enquiries.

About you:

• Minimum Diploma in IT relevant discipline.
• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
• Experience in managing Complaints, identify training needs and coaching SD agents.
• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

Notes:

• Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)
• Weekend duty as per roaster to support emergency cases.

Responsible for perform as the team lead on project delivery in development, integration, testing and deployment of ServiceNow solution for our clients across various platform workflows :

• Workflow for IT Technology: ITSM, ITOM, ITAM, and AIOps
• Workflow for Employees and Customers: HRSD, LSD, CSM, FSM
• IRM/GRC, or Integrated Risk Management
• App Engine and Integration Hub as part of the creator workflow
• Prepare technical specifications as required deliverables.
• Provider oversight and unit testing of code along with guiding the project team and client in completing the UAT.

Qualification:

• Bachelor’s degree in Computer Science or a related technical field.
• Min 5 - 8 years experiences in proven hands on experience in ServiceNow or any other ITSM solution with client
• Must have ServiceNow Certified System Administrator or Certified Application Developer or Certified Implementation Specialist
• Hands on experience in development & deployment of ServiceNow or other IT workflow

Job Opportunity: Laundry Sorting & Packing Operator/Team Lead

Roles & Responsibilities:

• Sort and pack garments efficiently and accurately.
• Review and report daily orders for delivery.
• Assign delivery bags/items to appropriate delivery racks/storage.
• Perform daily housekeeping duties in the assigned area.
• Assist with other ad hoc duties as required.
• Supervise team members in the sorting and packing section (Shift Team Leader role).
• Quality Control and Garments Assessment (May be assigned)

Requirements:

• Basic computer and mobile app operation skills (system training provided).
• Proficient in English (reading, writing, and communication).
• Physically capable of handling loads of at least 15kg.
• No prior experience required.

Working Hours:

• Regular Schedule: Monday – Saturday, 9 AM – 6 PM.
• Alternate Saturdays: 5.5-day workweek.

Salary:

• $2,200 – $2,800/month, based on experience and role.

Additional Information:

• Positions open to Singapore Citizens and Permanent Residents only.
• Candidates may be considered for other roles or higher positions (e.g., Team Lead) based on qualifications and experience.

How to Apply:

Interested applicants are welcome to apply or contact @98583197 directly.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gcaJ5uvj

• Autonomy to make key decision for software engineering
• Engagement with senior business stakeholders

About the company

Our Client is one of the most established companies within their industry. They have a well-established presence of more than 15 years with a global footprint of more than 5 countries. With aggressive plan in investing in IT, they are now looking hire their Lead Software Engineer / Software Engineering Lead - Java. NodeJS & Python to be based here in Singapore.

About the job

• Engage in all stages of the Software Development Life Cycle including Design, Development, Integration, Testing, Deployment, Maintenance, and Customer Support for intricate systems.
• Maintain high quality and delivery standards, consistently delivering quality code within deadlines.
• Act as the primary point of contact and on-site support for software-related issues
• Implement best engineering practices such as code reviews, secure programming, unit testing, and continuous improvement initiatives.
• Embrace an "Automation first" mindset, aiming to minimize manual tasks, particularly in code analysis, testing, and deployment.
• Utilize suitable software development methodologies, languages, libraries, and techniques to optimize software engineering tasks.
• Demonstrate autonomy by proposing viable technical solutions through thorough research and deep understanding of the codebase.
• Estimate costs and delivery schedules for development efforts, ensuring accuracy and validation.
• Continuously enhance understanding of new technologies, programming languages, frameworks, and technical concepts relevant to the company's product portfolios.
• Proactively research industry trends and best practices, implementing them where applicable.

Skills and experience required

As a successful applicant, you will have at least 7 years of experience in Java. Exposure to Python programming for developing large-scale real-time, event-driven applications.

Exposure to NodeJS, JavaScript, AWS cloud and designing CI/CD pipelines using Jenkins will be of added advantage.

Whats on offer

This is an excellent opportunity to led IT transformation through software development.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gcaJ5uvj (EA: 94C3609/ R1219669)

About the Role:

We are seeking a dynamic and experienced Presales Manager to join our team and drive the adoption of SAP S/4HANA RISE with SAP S/4HANA Cloud, private edition (RISE with SAP) and SAP S/4HANA Cloud, public edition (GROW with SAP) solutions. As a key member of our presales team, you will play a pivotal role in shaping our sales strategy and helping our customers realize the full potential of these innovative cloud solutions.

Key Responsibilities:

• Solution Consulting: Deeply understand SAP S/4HANA RISE and GROW solutions, including their technical capabilities, business benefits, and value proposition.
• Customer Engagement: Engage with potential customers to identify their business needs and challenges, and articulate how our solutions can address them. Drive sales opportunities from initiation to closure.
• Solution Demonstrations: Conduct compelling product demonstrations, showcasing the key features and benefits of SAP S/4HANA RISE and GROW.
• Proposal Development: Collaborate with the sales team to develop compelling proposals that align with customer requirements and our value proposition. Presenting designed solutions and proposals to the customer in a convincing and effective manner. Crafting Best Fit solutions with optimal estimations.
• Competitive Analysis: Stay informed about industry trends, competitor offerings, and market dynamics to effectively position our solutions.
• Customer Success: Work closely with the customer success team to ensure a smooth transition and ongoing customer satisfaction.

Required Skills and Experience:

• Proven experience in a presales or solution consulting role, preferably in the SAP ecosystem.
• Deep understanding of SAP S/4HANA, cloud technologies, and digital transformation.
• Strong technical aptitude and ability to grasp complex technical concepts.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience of working with a global team.
• Language – proficient in one of the SEA regional languages other than English.
• A passion for technology and a desire to help customers succeed.

What We Offer:

• Competitive compensation package
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A collaborative and innovative work environment

Join us in shaping the future of enterprise software!

If you are a passionate and driven individual with a strong background in SAP S/4HANA and cloud solutions, we encourage you to apply.

We are looking forward to receiving your job application (incl. a recent photo) via email to

[email protected].

Please indicate the earliest possible date of entry and your current & expected salary.

Responsibilities

• Collaborate with the production and planning teams to prioritize tooling schedules based on the current tool status and production demands.
• Provide technical support to the tool designing and sales teams, ensuring that customer requirements are met through effective tooling solutions.
• Take a leadership role in problem-solving and troubleshooting within the tooling team, identifying root causes and implementing corrective actions.
• Support continuous process improvements for tooling and work processes to enhance productivity and efficiency across the department.
• Work closely with the toolroom to identify machining needs for tooling modifications and improvements, ensuring tool readiness for production requirements.
• Oversee and guide the toolmakers, training them to enhance their skills and ensuring high-quality standards are maintained in all tooling activities.

Requirements:

• Diploma in Precision Engineering or equivalent.
• Technical qualification in Tool & Die Making or a related field.
• Ability to lead and manage a team, fostering collaboration and continuous improvement.
• Strong problem-solving skills with experience in root cause analysis and troubleshooting.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L739Y7RX

Position Summary:

We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.

Key Responsibilities:

Operational Oversight:

· Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.

· Monitor and manage operational KPIs to achieve delivery excellence.

Team Management:

· Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.

· Foster a collaborative and high-performing team culture.

· Develop training plans and upskill team members to meet evolving service delivery requirements.

Customer Satisfaction:

· Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.

· Act as the escalation point for complex service delivery challenges and resolve them efficiently.

Collaboration and Integration:

· Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.

· Drive alignment between service delivery and organizational goals.

Troubleshooting and Analysis:

· Identify and analyse service delivery bottlenecks and recommend improvements.

· Lead troubleshooting efforts to resolve technical or operational challenges effectively.

Communication and Reporting:

· Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.

· Prepare and deliver detailed reports on team performance and service delivery outcomes.

Mandatory Skills:

Communication Skills:

· Advanced proficiency in clear, concise, and professional communication, both written and verbal.

Troubleshooting and Analysis:

· Strong analytical skills with the ability to identify and resolve operational issues efficiently.

Team Management:

· Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.

Additional Skills:

· Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.

· Strong organizational and time-management abilities.

· A proactive problem-solver with excellent decision-making skills.

Qualifications and Experience:

· Bachelor’s degree in business administration, Operations Management, or a related field.

· 5+ years of experience in service delivery, operations, or a related role.

· Prior experience leading service delivery teams and driving customer-focused solutions.

Mandatory skillset:

· Communication Skill

· Troubleshooting and Analysis Skill

· Manage a team of > 5 people before

Job Scope:

• Develop and manage project plans, timelines, and budgets
• Coordinate with stakeholders, including clients, contractors, and internal teams
• Provide technical guidance and support throughout the project lifecycle
• Allocate resources effectively, including personnel, materials, and equipment
• Identify potential project risks and develop mitigation strategies
• Ensure project deliverables meet quality standards and regulatory requirements
• Maintain accurate project documentation, including specifications and progress reports
• Monitor project budgets and expenditures, identifying areas for cost savings
• Mentor and lead junior engineers and project staff
• Liaise with clients to address concerns and ensure satisfaction
• Evaluate project outcomes and processes for continuous improvement

Requirements:

• Degree or Diploma in Architecture, Engineering (Civil, Structural, Mechanical, Electrical), Building Science, or Construction Management
• Proficient in AutoCAD, BIM Software (e.g., Revit), and Microsoft Project
• Minimum of 8 years of relevant experience in the building construction industry

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Working hour: Monday – Friday 8:30am – 5:15pm

• Company located at Tuas / Joo Koon

• Company transport provided at various MRT stations

• Well Established Manufacturing Company

• AWS + Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Assist in developing and posting job advertisements on various platforms.
• Screen resumes, conduct initial interviews, and coordinate interview schedules with hiring managers.
• Prepare employment contracts and handle onboarding for new employees.
• Employee Relations:
• Serve as a point of contact for employee inquiries regarding HR policies and procedures.
• Assist in organizing employee engagement activities and events.
• Payroll & Benefits Administration:
• Prepare and process payroll, ensuring accuracy and timeliness.
• Manage employee benefits, including leave, insurance, and other welfare schemes.
• Coordinate and schedule employee training programs, including internal and external sessions.
• Maintain training records and ensure proper documentation of completed courses.
• Maintain accurate and up-to-date employee records in the HR system.
• Prepare HR-related reports such as headcount, turnover, and leave reports.
• Ensure compliance with local labor laws and employment regulations.
• Assist in the coordination of performance appraisal exercises and processes.
• Assist in the formulation and communication of HR policies and procedures.
• Ensure that company policies comply with relevant legal and regulatory requirements.
• Provide guidance to employees on HR policies and ensure consistent application across the organization.

Requirement

• Diploma or Degree in Human Resource Management or other relevant discipline
• 1 - 3 years of relevant experience in HR role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Role and Responsibilities

The successful candidate will work under the Regional Enterprise Architecture Department. He/She is responsible for overseeing the development, deployment, and governance of AI and GenAI solutions. He/She will formulate the Organization’s AI/GenAI management, AI policies, and standards to support the short-term and long-term strategic plan, investment, and enterprise architecture roadmap. This role involves coordinating with various stakeholders, ensuring compliance with best practices, and driving the adoption of AI technologies across the organization.

Strategic Planning, Governance, Stakeholder Management:

• Develop and implement a strategic roadmap for AI and GenAI initiatives.
• Establish governance frameworks and policies to ensure compliance and best practices.
• Monitor and enforce adherence to governance policies.
• Engage with business leaders, IT teams, and other stakeholders to understand their needs and promote the benefits of AI technologies.
• Facilitate communication and collaboration between different departments

AI/GenAI Development & Advisory

• Identify and promote innovative use cases for AI and GenAI.
• Support the development of custom AI applications, models, and solutions.
• Work on functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures, in collaboration with other teams.
• Lead and develop chatbot (ChatGPT) and automation business flow using Microsoft technology stack such as MS OpenAI, AI Search, Power Platform, etc
• Conduct evaluations of the Large Language Models provided by the key players in the market.
• Encourage experimentation and prototyping to drive digital transformation.
• Advise on a broad range of technology associated with AI.

Security and Risk Management:

• Implement security measures to protect data and AI models.
• Ensure that AI solutions adhere to security policies and standards.

Training and Enablement:

• Develop and deliver training programs to upskill employees on AI and GenAI tools.
• Provide ongoing support and resources to users and developers.
• Develop training material and provide tech talk to users.
• Foster a community of practice for sharing knowledge and best practices.

Support and Maintenance:

• Provide ongoing support and maintenance for AI solutions.

Job requirements:

• Minimum 12 years of related experiences in IT industry with banking experience.
• Minimum 8 years of experience in applying AI to practical and comprehensive technology solutions.
• Professional certifications in Azure, Artificial Intelligence & Data Science.
• Bachelor's degree related to Artificial Intelligence or Data Science.

Technical Expertise:

• In-depth Knowledge of AI and GenAI technologies, including machine learning, deep learning, natural language processing, and generative models.
• Proficiency in using AI development frameworks (e.g., TensorFlow, PyTorc).
• Deep understanding in Azure Cloud, MS OpenAI, AI Search, Form Recognizer, ADLS, and Cosmos DB.
• Deep understanding and practical experience with LLMs such as GPT, Llama, Claude, etc.
• Excellent knowledge in agentic AI.
• Practical experience in defining MLOps and DataOps.
• Experience in REST API development, familiar with development framework such as Django, express JS, spring Boot, etc
• Experience in modern data platform, NoSQL database design, and RDBMS design and optimizations.
• Experience in data transformation/integration, BI, data analytics, reporting, and machine learning toolsets such as Talend, Alteryx, Tableau, PowerBI, etc.
• Expertise in data analysis, data engineering, and statistical modeling.

Leadership and Management Skills:

• Ability to lead and mentor a team of AI architects and engineers.
• Experience in managing AI Product, including planning, execution, and delivery.
• Ability to engage with business leaders, IT teams, and other stakeholders to promote AI initiatives.
• Ability to develop and implement a strategic roadmap for AI and GenAI initiatives. Understanding of business processes and the ability to align AI solutions with business goals.
• Ability to identify and promote innovative use cases for AI and GenAI.

Governance and Compliance:

• Knowledge of AI governance frameworks and best practices for managing AI technologies.
• Ability to assess and mitigate risks associated with AI deployments.

Communication and Training:

• Ability to articulate the value and benefits of AI to stakeholders.
• Experience in developing and delivering training programs to upskill employees on AI technologies. Ability to create a knowledge-sharing culture and foster a community of practice.
• Strong presentation, technical documentation, and project management skills.

Problem-Solving and Innovation:

• Strong analytical and problem-solving skills to address technical challenges.
• Ability to drive continuous improvement and innovation in AI solutions

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068130

Location: Paya Lebar
Working Days & Hours: Monday to Friday, 8:30 AM – 6:00 PM

Salary: S$4,000 - S$5,000

Job Responsibilities:

• Develop and execute administrative processes for training to fulfill client requirements.
• Collaborate with department heads to analyze and enhance workflows for greater efficiency.
• Organize and coordinate training sessions, working with both internal teams and external vendors.
• Lead and manage a team of 15 training administrative staff.
• Oversee the daily administration of all training operations from start to finish.
• Compile and present monthly performance reports to management.
• Chair and lead discussions during monthly management meetings.

Job Requirements:

• Bachelor’s degree or equivalent in business, operations management, data analytics, or a related field.
• A minimum of 5-7 years’ experience in customer service management, training/operations management, service planning, and process improvement with a focus on data analysis.
• Proven leadership capabilities to inspire and guide the team to ensure high performance and staff loyalty, ensuring they have the necessary knowledge and resources to excel in their roles.
• Excellent interpersonal skills to provide clear direction to the team, deliver exceptional customer service, and manage high-level escalations.
• Strong analytical mindset with the ability to assess data from multiple sources, identify challenges, develop effective solutions, and recognize opportunities for improvement.
• Solid understanding of governance, performance management, project management, and experience overseeing smooth transitions from previous service providers.
• Innovative in service management approaches.

Job Responsibilities:

• Provide mentorship to the Logistics Analysts in various continuous improvement, sustainability, and ad-hoc customer requested projects
• Facilitate the exchange of ideas within the team and thus enabling the extension of applicable best practices across various Operations
• Define an Operation Excellence program with measurable targets for the Logistics Analysts to work towards
• Identify global projects to set and raise the benchmark of Operational Excellence across all Operations
• Work closely with the Warehouse Management System (WMS), Commercial, Sustainability, and Innovation teams to fine-tune existing processes, generate new solutions, and introduce new technologies to existing Operations and potential clients
• Support the logistics business development team by providing relevant data and insights to existing systems and processes, at the same time aligning the goals of the Operational Excellence program to be in-sync with the business development strategy of the organization

Job Requirements:

• Degree or Masters in Logistics, Supply Chain Management, Engineering, or Business with a specialization in Operations or Supply Chain Management
• 3 to 5 years relevant working experience
• Strong in data crunching and analysis
• Proficient in LEAN, Six Sigma, or equivalent continuous improvement tools
• Proficient in Microsoft PowerPoint and Excel
• Knowledge in VBA / SQL queries / Microsoft Access / database management structure is a plus
• Comfortable presenting to and communicating with customers and all levels of the organization
• Good interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR / Recruitment Assistant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Stable Basic Salary + Bonus Incentives + Employee Benefits
• Junior/ Entry (No experience required - Training Provided)
• Convenient location (Walking distance from Raffles Place / Tanjong Pagar MRT)
• Welcoming and Vibrant workplace culture

Job Duties:

• Assist in full spectrum of recruitment and talent acquisition matters
• Conduct Interviews/phone screening and select potential candidates for the job
• Arrange and schedule interviews
• Assess and respond to the job applicants and general enquiries
• Handle General administrative duties and phone calls
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree
• Good communication and team work
• Excellent time management and organizational skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv. We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Job Description:

• Manage and guide a team of technicians to perform vehicle service (commercial vehicles) and repair with excellent quality, turnaround time and productivity to meet customers’ requirements
• Ensure repair work is up to standard as to avoid comeback job
• Troubleshoot technical problems by using of electronic diagnostic tools, identify defects and repair actions, parts requirements for repair
• Advice on repair status to supervisor & test drive vehicle after repair when necessary
• Supervise and control of spares used on contract vehicles
• Ensure all work carried out are in accordance with safety and housekeeping requirements
• Assist Customer Service personnel in providing quotation for repair work

Job Requirements:

• Min NITEC in Automotive Engineering or relevant certification
• Relevant experience 1-2 years in automotive repair (able to handle commercial vehicles up to that of Prime Movers (HDT)) and technical service, use of diagnostic tools, warranty administration with SOP and documentation, technical investigation and report writing
• Ability to understand electrical drawings

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Job Scope:

• Prepare and manage project cost estimates and budgets
• Conduct feasibility studies and value engineering assessments
• Manage procurement processes, including tendering and contract negotiation
• Monitor and report on project costs, including variations and claims
• Collaborate with project managers, engineers, and clients to ensure financial viability
• Perform cost analysis and risk assessment for projects
• Oversee the preparation of bills of quantities and other relevant documentation
• Provide guidance and mentorship to junior quantity surveyors and support staff
• Ensure compliance with industry standards, regulations, and best practices
• Attend meetings and present financial reports to stakeholders

Requirements:

• Degree in Civil Engineering, Building, or Quantity Surveying (minimum 3 years of experience) or Diploma in the same fields.
• Ability to work independently and under pressure
• Strong interpersonal and communication skills
• Knowledge of AutoCAD and MS Office required

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Company

My client is an established leader in its industry, currently hiring a hands-on and collaborative Finance talent to oversee a Regional finance portfolio. The successful candidate should have strong team management experience, and the ability to work with ambiguities & embrace changes.

Requirements

- CPA/ Chartered Accountant and Degree qualified

- Regional experience in the commercial sector, overseeing Accounting, Reporting and FP&A

- Strong with processes, able to be hands-on

- Strong Team management experience required

- Traits: Down to earth, collaborative, mature, able to work in a fast-paced environment and manage ambiguities, embrace changes, and lead by example.

Budget

SGD 11,000 – SGD 13,000 x 12 months (No Bonus)

Job Scope

Reporting to the Director of Finance, you will be responsible for a Regional Finance portfolio including review of accounting operations (AR, AP, GL, Travel & Expense, Payroll approval etc), financial and management reporting, forecasting, budgeting, tax, audit, compliance and statutory filing requirements. You will implement cost control measures to manage CAPEX and OPEX, identify cost reduction opportunities and provide recommendations for improvement actions. You will also oversee cash flow and liquidity management, manage relationships with banks, ensure accuracy of payments and ensures prompt collections from customers. You will prepare financial results presentation, weekly and monthly reports for management and commercial teams to have latest information on sales, cost and profitability performance.

Apply Today

Please send your resume, in WORD format only and quote reference number GH12877858, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Hor Man Teng (Geraldine) EA Registration no.: R1217737