Job Summary

The Lead Technical Officer for Electric Vehicle (EV) Buses will oversee the technical aspects of the development, deployment, and maintenance of electric bus systems. The role involves coordinating engineering teams, ensuring compliance with industry standards, optimizing performance, and leading innovation in electric bus technology. The Lead Technical Officer will collaborate with manufacturers, suppliers, and regulatory bodies to implement sustainable and cost-effective electric bus solutions. The role also includes managing the technical roadmap, troubleshooting issues, and ensuring fleet reliability and safety.

Key Responsibilities :

Technical Leadership

• Lead the design, development, and implementation of EV bus systems and infrastructure.
• Oversee and manage the technical team, ensuring that all projects align with company goals and industry standards.
• Ensure continuous improvement of EV bus technology, including batteries, charging systems, electric motors, and control systems.

Innovation and Research

• Stay updated with the latest developments in EV technology, batteries, energy storage, and charging solutions.
• Lead research initiatives aimed at improving EV bus efficiency, reducing costs, and enhancing durability and performance.
• Collaborate with R&D teams to drive innovation in areas such as fast-charging technologies, vehicle-to-grid (V2G) integration, and energy management systems.

Compliance and Safety

• Ensure that all EV buses meet regulatory requirements, safety standards, and environmental guidelines.
• Oversee the development and implementation of safety protocols for EV bus operations, including battery safety, charging infrastructure, and maintenance procedures.
• Monitor and assess the performance of EV buses to ensure reliability, safety, and efficiency.

Training and Development

• Develop training programs for technical staff on new technologies, systems, and troubleshooting methods related to electric buses.
• Provide leadership, mentorship, and development opportunities to junior engineers and technical personnel.

Data Analysis and Reporting

• Monitor performance data from electric buses, analyze trends, and identify areas for improvement.
• Prepare detailed technical reports, performance reviews, and presentations for senior management and stakeholders.

We are looking for a Test Management Lead for our SG IT team who will be responsible for ensuring the IT QA and test goals of assigned projects can be achieved on time.

The Test Management lead will be supporting our client on testing such as Integration Testing, System Testing, Functional Testing, Smoke Testing, Regression Testing, UAT testing, database testing and others.

Job description as per following:

• Work with Product team, Business consultants and development team to define acceptance criteria and the definition of done in relation to IT QA and test management

• Writing and executing manual test cases and checks and reporting back to the team

• Writing and executing automated test cases and checks and reporting back to the team as applicable

• Measuring and reporting test coverage across all the applicable coverage dimensions

• Ensuring proper use of the testing standards and tools, propose new solutions

• Reporting defects and working with the team to resolve them

• Working experience with Agile testing tools

• Working and managing 3rd party QA teams

Other requirement:

• QA/tester with ERP or legacy systems. 8 to 10 year experience, and have worked with few end to end QA cycles.

• Bachelor’s degree holder, preferably IT- based

• Business oriented, able to understand company’s business, or experienced with retail Supply Chain or Logistic.

• Experienced writing test cases for Manual testing

• Communication skills, able to communicate easily with the product team, testing team and development team

• Advanced Microsoft Office (especially Excel, Visio and Project) and other BPM Software skills

• Good organisation, interpersonal skills and communication skills

• Self-motivated, analytical-mind and excellent problem-solving skills

• 8+ years of relevant DevOps experience
• Hands-on experience working on AWS
• Hands-on experience with containerization using Docker, and Kubernetes
• Good understanding of virtualization and networking concepts
• Hands-on experience with configuration management systems such as Terraform, Packer and Ansible
• Hands-on experience with production deployments such as Kubernetes and automating provisioning with IaC best practices.
  Hands-on experience in linux server administration, and shell scripting with Bash, and good to have other scripting languages.
• Knowledge in system architecture is a plus
• Has knowledge with tools such as Prometheus, Thanos, Grafana, ELK
• Experience with highly scalable distributed systems
• Breadth of knowledge - OS, networking, distributed computing, cloud computing
• Manage the operations of cloud infrastructure and application services
• Strong technical aptitude including excellent troubleshooting and communications skills
• Good understanding and working knowledge of Agile projects such as SCRUM and KANBAN

What is Splore?

Splore is redefining how enterprises harness the power of generative AI and multi-agent systems. We work closely with established partners across industries like finance, legal, and tech, enabling them to solve real-world challenges and drive productivity. We integrate state-of-the-art AI technologies into existing business workflows, offering end-to-end solutions that enhance decision-making and streamline operations.

Backed by industry leaders Temasek and Menyala, and powered by a team of AI and machine learning experts, Splore delivers AI applications to stay ahead in a rapidly evolving, data-driven landscape.

a data-driven world, providing precise, actionable insights that drive businesses to operate more effectively and make smarter decisions.

What is the role?

As the Technical Lead, you will act as the primary contact for the Engineering Director and Product Managers in steering platform development. You will drive the creation of our core platform and improve engineering effectiveness and processes by scaling the platform across target businesses. Overseeing a team of 4-6 engineers, you will build a strong engineering culture driving fast product innovation. Guiding and designing technical architecture, you will manage sprints and releases for the team.

Responsibilities

In this role, you will:

• Lead Architecture and Design: Architect, design, and oversee the implementation of various components of the core platform, ensuring integration with technologies developed by our AI/ML team, APIs for Front-End App, leveraging Cloud, Cloud Native, Edge Computing, and AI/ML technologies.
• Metrics and Optimization: Define key performance metrics for the platform, establish processes for tracking these metrics, and continuously optimize platform performance.
• Engineering Processes: Implement and refine engineering processes, utilizing the most effective tools and methodologies to enhance development efficiency and data management.
• Cross-Functional Collaboration: Work closely with Product Management and Engineering teams to align AI, platform capabilities, and solutions with both business and technical requirements.
• Platform Development Lifecycle Management: Oversee the entire lifecycle of platform development, from conception through deployment and maintenance.
• Technical Leadership and Oversight: Provide technical guidance to engineers, code-reviews, ensuring high-quality technical delivery and effective problem-solving during implementation phases.
• Architectural and Non-Functional Considerations: Ensure that the platform architecture adequately addresses key non-functional requirements such as high availability, scalability, maintainability, and extensibility.

Attributes

We are looking for a Technical Lead with the following:

• Dealing with Ambiguity - You thrive in navigating dynamic environments, making informed decisions amid evolving scenarios and comfortably embracing uncertainty.
• Collaborates - Close partnership with our Product, Design and Engineering teams will be key in building our gaming search engine!
• Nimble Learning - We're looking for someone who thrives in a startup environment. You're not afraid to get your hands dirty and learn through experimentation when faced with fresh challenges. You're always on the pulse of the latest ML trends and immersing yourself in new technologies.
• Functional/ Technical Skills - Proven experience as a Technical Lead building large scale distributed systems (Min 6+ years’ experience)Proficiency in Java and Python, databases and latest UI technologies (React is a plus).
  Strong expertise in technical architecture, system design, and software development.
  Experience in mentoring/leading engineers across various levels.
  Experience working in a startup environment - ie. Data/AI startups, SaaS companies.
  Familiarity with Data Engineering, Platform Development, Data pipelines, Streaming data, Data Lake and DevOps is a bonus.
  Passion for AI is a plus.
  

verview

Microsoft Cloud Operations + Innovation (CO+I) is at the forefront of delivering the core infrastructure and foundational technologies for Microsoft's cloud services. Our mission is to empower every person and organization on the planet to achieve more by providing reliable, scalable, and secure cloud infrastructure. CO+I is responsible for designing, building, and operating Microsoft's global datacenters, which are the backbone of our cloud services, including Azure, Office 365, and Xbox Live.

We focus on innovation and operational excellence, ensuring that our datacenters are efficient, sustainable, and resilient. Our team is dedicated to advancing the state of the art in cloud infrastructure, leveraging cutting-edge technologies and best practices to meet the evolving needs of our customers.

Microsoft CO+I Compliance Team plays a crucial role in ensuring that our cloud infrastructure and operations adhere to the highest standards of legal and regulatory requirements. Our team is dedicated to maintaining the integrity, security, and compliance of Microsoft's global datacenters and cloud services.

We focus on developing and implementing comprehensive compliance policies and procedures to prevent unethical, illegal, or improper use of resources. Our responsibilities include safeguarding confidential and sensitive company data, conducting regular audits, and ensuring compliance with industry standards and regulations. By proactively identifying and mitigating risks, we help maintain a secure and compliant environment for our customers and partners.

Responsibilities

Policy Implementation and Monitoring

• Adopt, tailor, and enforce global compliance standards and policies in the APAC region.
• Ensure all operations align with our Construction Governance, ABAC, Human Rights, Financial Compliance, and Third-Party Risk Management commitments.

Regulatory Vigilance

• Stay updated on datacenter, construction, and technology industry best practices and regulatory requirements.
• Incorporate these insights into the compliance framework to ensure datacenter delivery and operations surpass industry standards.

Training and Advocacy

• Design and implement comprehensive training programs to foster a culture of compliance and ethical business practices across the region.

Incident Management

• Serve as the primary contact for all compliance inquiries and issues within the APAC region.
• Triage to appropriate Compliance SMEs where necessary.

Continuous Improvement

• Regularly evaluate the effectiveness of the compliance program.
• Adapt strategies to meet the dynamic landscape of regulations and industry standards.

Assessments/Audits/Certifications

• Conduct routine and complex assessment/audit projects independently, including assessing and reviewing documentation for internal and external teams.
• Track and monitor results, analyze information to identify areas for improvement, and collaborate with teams to remediate gaps.
• Leverage customer feedback to ensure its inclusion in compliance processes.
• Drive efficiency and scalability for programs.

Consult/Advise/Educate

• Collaborate across teams to ensure communication and application of the same regulations and standards.
• Advise on compliance of products, processes, and programs.
• Educate teams on compliance requirements and monitor compliance.
• Translate compliance standards and processes into relatable forms across multiple teams.

Controls

• Define controls by identifying potential failure points.
• Ensure routine and complex issues are fixed during the design process and implement controls.
• Test controls to determine their effectiveness and suggest improvements.

Governance

• Use understanding of policies, laws, and regulations to make judgments that meet business needs.
• Interpret information to protect Microsoft and customers, and move the business forward.
• Identify and escalate non-conformance.
• Set individual program guidelines at an organization level based on corporate policies and guidelines.

Reporting

• Develop and report compliance metrics and audit issues for internal and external reporting.
• Consult on remediation for reports.

Strategies, Processes, and Tools

• Develop strategies and processes around compliance programs independently.
• Anticipate new areas of focus based on the risk environment and ecosystem.
• Provide requirements for building tools and processes needed for market-leading compliance products and programs.
• Run existing tools and provide feedback on improvements.

Qualifications

Required Qualifications

• Bachelor's Degree in Science, Business, Engineering, or related field AND 6+ years experience in business, legal/regulatory, compliance, audit/consulting firm OR equivalent experience.

Additional or preferred qualifications

• Minimum of 5 years of experience with multinational organizations in construction governance, risk management, compliance, internal audit, and/or a similar field.
• Demonstrated experience in building and scaling risk management or compliance programs, ideally within a data center or technology-focused environment.
• Proven capability in developing and overseeing effective compliance programs.
• Proven ability to lead strategic initiatives, engage with senior stakeholders, and drive cross-function collaboration.
• Strong analytical, organizational, and communication skills.
• Relevant Certification (e.g., International Organization for Standardization [ISO] Lead Auditor, International Association of Privacy Professionals [IAPP], Certified Public Accountant [CPA], Certified Information Privacy Professional [CIPP]).

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

As a Lead Scientist you will be joining Cell Culture Development team within the Development Services in Lonza Singapore. This group is responsible for the development and characterization of manufacturing processes used for the production of novel therapeutic recombinant proteins for Lonza’s global client base. The purpose of this role is to execute process development and process characterization activities (BLA studies) and to provide technical expertise to support troubleshooting activities at both laboratory and manufacturing scale.

Key responsibilities:

• Contribute to Process Validation / Process Characterization activities by supervise and/or supporting laboratory scale studies, employing QbD concepts and DoE methodologies.
• Data analysis and interpretation to define critical process parameters and operational ranges. The use of statistical software will be required for Process Validation/ Characterization activities.
• Acting as a cell culture SME in process risk assessment, e.g. Failure Mode and Effects Analysis (FMEA).
• Deliver high quality communication to ensure an outstanding customer experience (written documents, technical justifications, telecons, face to face meetings).
• Working as part of a site and global project team, co-ordinate multiple projects and ensure timely delivery of project work stages.
• Cell culture activities include scale down model qualification, primary harvest, process parameter screening, NOR&PAR finding, defining control strategies using shake flasks, bench scale (10L) bioreactors, depth filters, robotic bioreactor system (Ambr250), and etc.
• To supervise hands-on laboratory work in the cell culture process development team contributing to the development of processes suitable for technology transfer to the cGMP manufacturing teams. An understanding of cGMP manufacturing facility constraints and their impact on development activities will be developed.

Key requirements:

• Degree/PhD in a relevant Science field or Equivalent.
• Minimum 6 years' work experience in relevant field or PhD with 4 years postdoctoral experience.
• Understanding of theory and application of mammalian cell culture. Practical laboratory experience in robotic bioreactor system operation is highly advantageous.
• Understanding of cGMP regulations and prior experience in the use of statistical software or good statistical knowledge will be advantageous.
• Prior experience in facility fit assessment, process risk assessment, or good QbD knowledge will be advantageous.
• Good problem solving and analytical skills, good communication skills (verbal and written) good technical writing skills and good team working skills required.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Overview

As the Lead Engineer at Synapxe, you will be responsible for overseeing the design, implementation, and maintenance of our IT Systems. As an experienced Systems Engineer, you will continue to optimise systems performance to ensure its availability. The role will allow you to contribute to the overall success of Synapxe and public healthcare.

Role and Responsibilities

Infrastructure Design and Implementation:

• Lead the design and deployment of infrastructure solutions such as Server OS, Active Directory, VMware and related services.
• Ensure the architecture aligns with business objectives and best practices.

Systems Enhancement and Maintenance:

• Administer and maintain servers, storage systems, virtualization platforms, and networking equipment.
• Monitor system performance and proactively troubleshoot issues to ensure optimal operation.
• Implement monitoring tools and systems to proactively detect and resolve performance issues.
• Continuously optimize system performance and capacity.

Disaster Recovery and Business Continuity:

• Develop and maintain disaster recovery and business continuity plans to safeguard critical systems and data.
• Conduct regular testing of recovery procedures.

Troubleshooting and Resolution:

• Oversee the assessment of risks to systems.
• Identify complex system issues to provide advisory to the stakeholders.
• Provide escalation support for issues presented by the user.

Requirements / Qualifications

• Bachelor's degree in computer systems, information technology, or a related field (or equivalent experience).
• 9 years of experience in systems engineering or a similar role.
• Extensive knowledge of server administration, operating systems (Windows and Linux/Unix), virtualization technologies, and networking concepts.
• Excellent problem-solving and decision-making abilities.

• Implement architecture and design patterns to help ensure that systems scale.

• Perform unit and integration testing before launch

• Establish processes and best practices around development standards.

• Review product requirements in order to give development estimates and product feedback.

• Apply technical expertise to challenging architecture and design problems.

• Translate application storyboards and use cases into functional applications

• Design, build, and maintain efficient, reusable, and reliable C# code

• Ensure the best possible performance, quality, and responsiveness of applications

• Identify bottlenecks and bugs, and devise solutions to these problems

• Help maintain code quality, organization, and automatization

• 10 years of experience in .Net & C#

• Banking / Investment Banking domain experience

• Experience working with C#, and particularly modern, cross-platform .NET

• A strong understanding of advanced C# language features, such as async/await, dependency injection, etc.

• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis

• Good knowledge of development tools: Jenkins, GIT, SVN, Azure DevOps or equivalent

• Strong ability to analyze code - understand execution flow & debug even without access to a debugger

• Experience with the .net CLI, writing and maintaining integration and unit tests

• Strong familiarity with both Windows and Linux, including shell scripting

• Good knowledge of Transact SQL and Entity Framework Core

• Knowledge of a back end and frontend stack

• Experience with Agile methodology organization

Overview of Accenture Industry X: Accenture's Industry X brings together engineering and manufacturing services to transform how businesses operate in the digital age. By combining the power of digital technologies with deep industry expertise, we help clients across multiple industries, including Semiconductor, Automotive, Industrial, Consumer Packaged Goods(CPG) and EV and Battery Manufacturing sectors, drive innovation, enhance efficiency, and achieve greater operational performance. Industry X services span across smart connected products, industrial equipment, digital manufacturing, and intelligent asset management, enabling our clients to leverage data and advanced technologies to create value and achieve competitive advantage.

Position Overview: Accenture's Industry X is seeking a dynamic and experienced leader with deep domain expertise in manufacturing and extensive shopfloor experience. The ideal candidate will have a strong background in consulting, system integration, and consultative selling, combined with hands-on experience in manufacturing environments. This role demands a professional who can drive strategic initiatives, deliver transformative solutions, foster robust client relationships, and build a high-performing consulting practice. The primary industry focus will be on Semiconductor, Automotive, Industrial and Battery industries. The position is based in Singapore, and a proven track record in South East Asia is crucial.

Key Responsibilities:

Consulting and Advisory:

• Provide expert advice and strategic guidance to clients in the Semiconductor, Automotive, CPG, Industrials, and Battery sectors.
• Develop and implement comprehensive consulting strategies to address client challenges specific to manufacturing operations.
• Conduct thorough assessments of manufacturing processes and provide actionable recommendations to optimize client operations.

Domain Expertise:

• Leverage deep manufacturing domain expertise, including shopfloor operations, to deliver innovative and effective solutions.
• Stay abreast of industry trends, emerging technologies, and best practices in manufacturing.
• Serve as a subject matter expert and thought leader at least 2- 3 of the following industries : Semiconductor, Automotive, CPG, Industrials, and Battery sectors.

System Integration:

• Lead and manage system integration projects, ensuring seamless implementation and integration of manufacturing technologies.
• Collaborate with cross-functional teams to design, develop, and deploy integrated solutions for manufacturing clients.
• Ensure projects are delivered on time, within scope, and within budget.

Consultative Selling:

• Identify and pursue new business opportunities through consultative selling techniques.
• Build and maintain strong client relationships, understanding their manufacturing needs and providing tailored solutions.
• Develop and deliver compelling proposals and presentations to prospective clients.

Practice Building:

• Build and scale a high-performing consulting practice within Industry X.
• Recruit, mentor, and develop a team of consultants with strong manufacturing backgrounds to deliver exceptional client value.
• Define and implement best practices, methodologies, and frameworks to ensure consistency and quality across engagements.

Project Management:

• Oversee project lifecycle from initiation to completion, ensuring successful delivery of client engagements.
• Manage project risks, issues, and changes to ensure project success.
• Monitor project performance and provide regular updates to stakeholders.

Data and Integration Skills:

• Develop and implement data integration strategies to support seamless information flow across manufacturing systems.
• Leverage data analytics to provide insights and drive decision-making processes.
• Ensure data integrity, security, and compliance with industry standards.
• Collaborate with IT teams to integrate various data sources and systems, ensuring a cohesive digital ecosystem.

Smart Manufacturing and Advanced Technologies:

• Drive the adoption and implementation of smart manufacturing solutions, including IoT/IIoT, AI for manufacturing, and Industry 4.0 technologies.
• Implement Digital Twin technologies to create virtual replicas of physical manufacturing processes and optimize performance.
• Utilize AI and machine learning to enhance manufacturing efficiency, predictive maintenance, and quality control.
• Stay current with advancements in smart manufacturing technologies and apply them to improve client operations.

Technical Stack Experience:

• Demonstrated experience with SAP Digital Manufacturing, Siemens OpCenter, AVEVA, and SAP Production Planning.
• Knowledge of manufacturing execution systems (MES), enterprise resource planning (ERP) systems, and other key industrial software platforms.
• Familiarity with integration and deployment of these systems in manufacturing environments.
• Strong technical skills in data management, system integration, and automation technologies.

Standards and Protocols:

• Deep understanding and experience with ISA 95, RAMI 4.0, UNS (Unified Namespace), and IT-OT Integration.
• Expertise in integrating and managing PLC (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition), and Historian systems.
• Ability to implement and leverage these standards and protocols to ensure seamless and efficient manufacturing operations.

Intersection of Supply Chain, Manufacturing, and Engineering:

• Knowledge of the interplay between supply chain management, manufacturing processes, and engineering principles.
• Ability to optimize supply chain operations in conjunction with manufacturing and engineering requirements.
• Experience in aligning supply chain strategies with manufacturing capabilities and engineering design processes.

Industrial Automation, Instrumentation, and Control:

• Extensive experience with industrial automation, instrumentation, and control systems.
• Proficiency in designing and implementing automated manufacturing systems to improve efficiency and reduce operational costs.
• Strong knowledge of control system architecture and the integration of various control systems within manufacturing operations.

Greenfield and Brownfield Factories:

• Proven experience in managing greenfield and brownfield factory projects from design to commissioning and sustenance.
• Expertise in planning, designing, and executing new factory setups (greenfield) and upgrading existing facilities (brownfield).
• Ability to ensure project sustainability and continuous improvement post-commissioning.

Duties and Responsibilities:

• Identify business needs, develop value propositions, and contribute to the generation of compelling proposals.
• Lead discovery sessions with customers to qualify opportunities.
• Develop and articulate trends, implications, possibilities, and solutions; build compelling presentations to align with customer needs; deliver presentations to executive and mid-manager levels.
• Own and manage the discovery phase with clients.
• Leverage Challenger methodology to understand and challenge customer status quo.
• Clearly articulate "why Accenture?" in non-technical and technical terms as required.
• Manage and execute tactics using account-based research, social media, executive outreach, etc.
• Collaborate with Industry Portfolio Directors and Country Managers/Sales Leaders to drive key business metrics.
• Understand campaign/initiative value propositions and presentation materials.
• Drive campaign execution with Industry, Marketing, and Sales teams.
• Deliver sales enablement training on collateral as required.
• Coordinate with PreSales to deliver effective, value-focused demonstrations.
• Manage execution plans and report weekly progress.
• Support the closing process if required.
• Build a strategy and roadmap interacting with Senior Manufacturing Executives, including C-Suite, and execute selling experience across the Smart Manufacturing Digital Thread.
• Understand product development and manufacturing challenges in the Semiconductor, Automotive, and EV and Battery sectors.
• Sell and deliver complex projects with a high degree of technical and functional knowledge.

Minimum Requirements:

• Must have 15 to 20 years of Industry experience with a strong grasp of manufacturing industry and technology/solutions.
• At least 5 years of consulting or system integration experience.
• Proven track record in South East Asia is crucial.
• Proven experience in carrying an individual quota and achieving targets.
• Hands-on experience in shopfloor manufacturing operations and a strong understanding of end-to-end manufacturing processes.
• Ability to articulate end-to-end digitalization messages to customers and map Accenture technology to customer requirements and vision.
• Demonstrated capability to be a trusted advisor for clients within new or existing customers at various organizational levels.
• Practical experience with Manufacturing Planning, MES, Quality, Scheduling, Plant and Process Simulation, and Manufacturing Intelligence software in the Semiconductor, Automotive, and EV and Battery sectors.
• Experience working with clients in IoT/IIoT and Industry 4.0-based solutions.
• Experience with cloud-based technologies and deployment on-premise and in the cloud.
• Proven written and presentation development skills, with strong skills in MS Excel, PowerPoint, and Tableau.
• Strong data and integration skills, with the ability to develop and implement data integration strategies.
• Proven experience with smart manufacturing, Digital Twin technologies, and AI for manufacturing applications.
• Demonstrated experience with SAP Digital Manufacturing, Siemens OpCenter, AVEVA, and SAP Production Planning.
• Deep understanding and experience with ISA 95, RAMI 4.0, UNS, IT-OT Integration, PLC, SCADA, and Historian systems.
• Knowledge of the intersection of supply chain, manufacturing, and engineering.
• Extensive experience with industrial automation, instrumentation, and control systems.
• Proven experience in managing greenfield and brownfield factory projects from design to commissioning and sustenance.
• Ability to multi-task and align with mid/upper-level management and technical users.
• Approximately 50% travel.
• BA/BS degree required.

Preferred Qualifications:

• Multi-solution and multi-industry experience.
• MBA preferred.
• Six Sigma Black Belt and LEAN manufacturing expertise.
• Lead or actively involved in digital transformation and large systems implementation (e.g., PLM, MES).

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in Computer Science.
• 7+ years of technical experience within architecture development, integration of backend systems and development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.
• Good command of English, both written and spoken.

Play a vital role in shaping the future of an iconic company and make a direct impact in a dynamic environment designed for top achievers.

As a Senior Lead Cybersecurity Architect at JPMorgan Chase within the Cyber and Tech Controls, you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications and platform products. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of cybersecurity challenges that span multiple technology domains.

Job responsibilities

• Engages (hands-on) in managing endpoint security for the entire JPMC's server estate which powers some of the most innovative business applications in the financial industry globally

• Utilizes a deep understanding of the threat landscape and risk to build security into products and new features

• Partners with and advise engineering, product, and risk teams on security best practices and help shape the endpoint security strategy for the firm

• Works with vendors to escalate problems and receive timely resolutions

• Enables product strategy and keep the firm safe by analyzing complex data systems, anticipating problems, and finding ways to mitigate risk

• Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future cybersecurity needs

• Defines the technical target state of their cybersecurity product and drives achievement of the strategy

• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall cybersecurity of software applications and systems

• Leads evaluation sessions with external vendors, startups, and internal teams to drive continuous improvement and assess cybersecurity design and technical credentials for use in existing systems and architecture

• Leads communities of practice to drive awareness and use of new and leading-edge cybersecurity technologies

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Engineering or equivalent.

• Formal training or certification on cybersecurity architecture concepts and 5+ years applied experience

• Solid experience in managing endpoint security in enterprise environments (Managing Anti-Virus, EDR, Creating and reviewing hardening baselines for Windows, Mac OS and Red Hat Linux servers, configuration drift management)

• Good understanding of industry frameworks like MITRE ATT&CK, NIST, CIS etc.

• Hands-on experience with infrastructure attacks, including familiarity with red teaming techniques, tradecrafts and tools.

• Ability to make informed decisions related to risks, exclusions and assess scenarios from an attack-centric approach

• Demonstrable development/scripting/automation experience in at least one of Java, Python, Go, PowerShell

• Ability to lead and drive meetings with global teams when there is a need

• Hands-on practical experience delivering enterprise-level cybersecurity solutions and controls

• Proficiency in automation and continuous delivery methods

Preferred qualifications, capabilities, and skills

• Offensive Security skills such as Penetration Testing and/or Security certifications from reputed bodies

• Knowledge in public cloud environments such as AWS and any relevant certifications

• Prior experience in Threat Modeling

• Experience with usage of SIEM tools

• Thorough knowledge of network protocols

• Willingness to learn and drive to excel

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=357b10a83da541c2127dcc952d2dc28c

The Infrastructure Transformation Lead is responsible for leading transformation projects across the organizations critical infrastructure and network systems. This role will drive innovation, streamline operations, and improve scalability, aligning with business goals and emerging technology trends. The ideal candidate will have a blend of technical acumen, leadership ability, and experience in automation, transformation, and stakeholder collaboration.

Responsibilities:

• Lead transformative initiatives for infrastructure and network systems Optimization, ensuring high availability, resilience, and scalability, especially for tools such as SolarWinds, ELK, and AWS.
• Drive the adoption of innovative technologies to enhance infrastructure and network systems capabilities.
• Identify improvement opportunities and develop a roadmap for system upgrades and cost optimization.
• Design and implement automation strategies to improve operational efficiency and ensure compliance.
• Establish and develop configuration management framework for IT infrastructure from ground up.
• Oversee capacity planning, monitoring, and performance tuning for current and future infrastructure needs.
• Enhance processes to support scalability, security compliance, and resilience of infrastructure and network systems.
• Collaborate with key stakeholders across IT and business units to align infrastructure transformation related initiatives with business objectives.
• Maintain comprehensive documentation for processes and configuration management.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 6+ years of technical experience in IT infrastructure and network management in a lead role, with a focus on transformation, automation, and optimization.
• Proven ability to lead complex transformation projects and drive cross-functional team engagement.
• Hands-on expertise with tools and platforms such as SolarWinds, AWS, Ansible, Tenable.
• Relevant certifications, such as CCNP, CCIE, CCNA, MCSE or similar, are preferred.
• Excellent problem-solving, analytical, and communication skills.
• Thrives in dynamic environments and effectively manages shifting priorities to support business needs.

Interested candidate please send your detailed resume to [email protected]

Careerally Pte Ltd | EA Licence: 24C2215EA

Personnel Name: Hon Csia Fui (Han Jiahui)

EA Personnel No: R1875919

You will lead the Yellow Ribbon Team to meet and exceed KPIs and contractual performance targets. Your role involves overseeing staff induction, onboarding, performance reviews, and coaching while ensuring high-quality and compliant service delivery. Acting as the primary contact for internal contract management and external partners, you will support the Performance and Delivery Manager in driving team success and operational excellence.

Key Responsibilities

• Lead a team of Case Managers and Administrators, driving operational performance through frameworks, training, and addressing underperformance.
• Oversee onboarding for new hires, including induction, buddying, observations, and one-on-one coaching to build confidence and skills.
• Conduct regular performance and caseload reviews, deliver thematic training, and implement learning needs analysis to support staff development.
• Manage recruitment processes for Case Managers, including screening, interviewing, and hiring, while ensuring compliance with governance and contractual standards.
• Maintain relationships with internal and external stakeholders, support crisis management, and address client complaints to uphold service quality.
• Coordinate referral allocation, monitor program performance through weekly reporting, and attend stakeholder meetings to align goals.

Requirements

• Degree qualification with excellent interpersonal, oral, and written communication skills.
• Proven ability to multi-task, manage multiple priorities, and adapt flexibly to changing demands.
• Strong networking skills to build and maintain effective internal and external relationships

Job Description:

• Be empowered to safeguard the nation's strategic key installations
• Provide Protection/Escorting VIP or Business partners
• Security Enforcement & Screening Duties
• Traffic, Crowd & Access Control

Requirements:

• Singaporeans Only
• Min 3 ‘N’ or 1‘O’ Level / Nitec / Diploma / Degree
• Able to take and pass IPPT (positions without IPPT are available too)
• No experience required as training will be provided
• Able to perform 12hrs shift

Salary & Benefits:

• Gross Salary up to $4,400
• New hire bonus of $35,000
• Medical, Dental & Leaves Entitlement
• Stable career with job progression in rank system
• PC>LCP>CPL>SGT>SSG>SI

For details:

- Contact (Call / SMS / WhatsApp) 80880345

- Email [email protected]

Responsibilities:

• Develop end-to-end sourcing strategies for all the open job positions, using various sources (recruiting website, referrals, on-site, etc.)
• Screening, filtering, and shortlisting of candidates as well as managing interview schedules.
• Source and interview candidates, presenting qualified ones to hiring managers.
• Provide HR hiring advices to department heads to discuss on their hiring needs, market conditions, and align on expectations.
• Ensure all candidate credentials and information is up-to-date HR system.
• Manage employee on-boarding and off-boarding activities.
• Ensure HR practices and candidate sourcing procedure are comply with local employment regulations and MOM rules.
• Involve in local/ regional HR projects when needed.
• Ad hoc duties as assigned.

Requirements:

• Degree or diploma in Human Resources, Business, or related field.
• At least 2 - 3 years of experience in end-to-end talent acquisition, preferbaly focus on technology roles.
• Candidate with immediate availaibility or with short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

What's in it for You?
- Personalized Mentorship: Experience 1-to-1 mentorship with a tailored learning scope.
- Broaden Your Horizons: Gain hands-on experience through site visits with your mentor.

Responsibilities:

• Manage corporate accounts, including Government institutions and MNCs, to meet their business objectives effectively.
• Take charge of the entire recruitment and selection process, ensuring a seamless experience for both clients and candidates.
• Utilize various channels to source and pre-screen candidates through phone calls, virtual, or face-to-face interviews
• Recommend suitable candidates to job orders based on client requirements and preferences
• Coordinate and schedule interviews between candidates and clients, ensuring smooth communication throughout the process.
• Facilitate the onboarding process for selected candidates, ensuring a seamless transition into their new roles

Requirements:

- Min Degree or Diploma in any field is welcome

- Good CCA/ Leadership/ Sports records are desirable and advantageous

- Able to start in a short notice

- No Experience is needed, full training and mentorship provided

Why Choose Us:
- Working Hours: Monday to Friday, 8.30 am to 6 pm.
- Educational Background: Minimum Degree/Diploma/'A' Level.
- Central Location: Work in the vibrant heart of Orchard.
- No Experience Required: On-the-job training provided.

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

About Tech Grid Asia

Tech Grid Asia is an innovative IT software development company founded in Singapore that specializes in permanent, contract, staffing, and payroll solutions to help clients find the perfect fit for their organization.

We are expanding rapidly and looking for like-minded, driven people to join us!

Job Summary:

This role kick-start your career in a highly rewarding and highly satisfying environment.

You will be trained to engage with job seekers effectively and to understand employers’ business & hiring needs. You will be required to manage and ensure a successful and good process of job-seeking experience and be exposed to candidates and clients from various industries and job functions. You will be working closely and learning the art of recruitment from the Team Leaders/Managers.

Responsibilities:

• Doing the 360-degree practice of recruitment including attracting clients and candidates
• Developing relationships, managing active communication with clients
• Pre-screening the candidate’s CV, assessing the candidate’s potential interview and preparing to forward the candidate’s profile to clients
• Managing the end-to-end process from coordinating with the client to the candidate’s start date
• Developing and maintaining relations with the HR team/recruiting channel partners
• Always keeping in contact with clients to get feedback from candidates
• Focused, self-motivated and confident individual who possesses strong customer service, sales experience and multi-tasking skills
• Achieves sales target
• Preparing wage schedules, employment conditions, compensation and benefits for employment approval

Requirements:

• Great negotiation skills
• Good command of English
• Passionate in a sales-driven / target-driven working environment
• Sociable, outgoing and hustler personality, enjoys meeting new people daily
• Eager and passionate in a recruitment consultancy environment where you will always learn new and different things from time to time
• People who are open to building the company with us and working in a startup environment.

Why Join Us?:

• Competitive compensation package
• Comfortable and conducive working environment
• Attractive Paid Leave Package with additional Birthday & Anniversary Leave
• Professional Development Opportunities
• Career Progression

Our client is a MNC in biotechnology industry. They are looking for a Trade Compliance Manager to join their Compliance Team for the next phase of their business. They are located in West.

Roles & Responsibilities

• Ensures compliance with regulatory authorities, including customs, export control, and tax agencies, while maintaining accurate documentation and procedures in alignment with relevant laws.
• Evaluates internal controls, designs processes, leads compliance audits, and manages corrective actions for the region. Pinpoints compliance deficiencies and suggests areas for improvement.
• Assists in creating and sustaining localized policies for import/export compliance, while ensuring company-wide awareness of regulatory requirements.
• Develops business processes that mitigate compliance risks, focusing on continuous improvement for increased efficiency and enhanced customer service.
• Tracks and reports key performance indicators (KPIs) and compliance metrics to senior leadership, while managing daily import and export compliance reports for the region.
• Establishes the overall budget, operational plans, and priorities for the assigned compliance functions.
• Manages regional compliance projects, including defining scope, budget, scheduling, and addressing project risks for both import and export activities.

Requirements

• Bachelor's degree and above
• Posses Customs broker license is a bonus
• Minimum 10 years of experience in trade compliance with 5 years of management experience
• Worked in medical devices or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Your Mission

• Lead Strategic Marketing team and develop and drive regional growth strategies for the group
• Work with country leaders and country teams to drive business growth in both direct and indirect markets
• Lead sales and BD efforts for strategic growth segment in the region
• Lead and establish regional b2b partnerships and drive collaborations and b2b business for the region
• Identify niche market segments, creating market awareness, and new product positioning and launch as well as market development.
• Lead and support all KARL STORZ subsidiaries and distributors to achieve the mutual business goals in terms of growth and profitability.
• Develop and implement effective marketing programs to accelerate growth.
• Develop close working relationship with existing and potential customers and identify key opinion leaders to be a spokesman for KARL STORZ and to champion KARL STORZ products.
• Train the team and promote market with various products to the various specialists.
• Liaise with KARL STORZ Tuttlingen on various matters – marketing information, courses, customer factory visits etc.

Your Talents

• Degree in Marketing, Business or equivalent. MBA is a plus.
• Minimum 10 years of working experience with 5 years of people management
• Regional P&L, BU Leading experience, covering relatively regions and market for SEA and Taiwan is a plus.
• Strong experience in developing new markets through effective strategies to grow the business in regional level.
• Strong understanding of the SEAT region/markets. Ability to speak at least one other language from the region is a plus.
• Strong ability to impart product, sales/marketing knowledge, business knowledge, to sales staff and support staff through regular training, motivating, counselling, mentoring, etc.
• Distributor management experience
• People management experience, ideally manager of managers/leaders
• Experience in driving/leading partnerships, BD&L efforts is a plus.
• Ability to travel about 50%

Your Benefits

• Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Flexible Work Arrangements
• Group Health Insurances
• Flexi-Benefit Reimbursement
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits

Title: Regionall Technical Service Manager (Lubricant Additives)

Location: Singapore

About the Role:

Our client is a leading speciality chemical company seeking for a Regional Technical Service Manager to drive technical initiatives within ASEAN, build strong relationships and understand the unmet needs of their customers as well as aligning these with the solutions and capabilities that they can provide as a company.

Your Responsibilities:

You will oversee and manage a diverse range of technical service projects across designated territories. This includes new product development, complaint resolution, raw material approval, and existing product introductions.

You will collaborate closely with the Application Technology team to leverage your expertise in product development and ensure successful product launches e.g. for industrial lubes/metalworking fluids/grease or oil applications.

Conduct technical training sessions for internal sales teams and external customers, ensuring they possess the knowledge to effectively utilize of products not limiting to Corrosion prevension, Antiwear, Extreme pressure or Antioxidants.

You will provide expert technical support to customers throughout your region, addressing their inquiries and resolving any technical issues promptly and effectively. Drive market research and competitor analysis to identify emerging trends and ensure our offerings remain competitive within the region.

You will advocate for technical advancements and contribute to the development of regional growth strategies.

Qualifications:

• Technical knowledge and experience in Lubricant Additives technologies highly preferred
• Bachelor's degree in Chemical Engineering, Chemistry, or a related scientific field
• Minimum of 5-7 years of experience in the chemicals industry, with a proven track record of leading technical projects and exceeding customer expectations
• In-depth knowledge of chemical products, applications, and industry regulations.
• Excellent communication, interpersonal, and relationship-building skills
• Ability to translate complex technical information into clear and concise language for both technical and non-technical audiences
• Strong analytical and problem-solving skills

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

Singapore Employment Agency License No.: 16S8069

Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhcg.com/privacy-policy)

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• Degree in any Discipline

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Job Description

• Lead a team of Service Engineers and IT Admins
• Monitor team’s progression on all incoming service requests on hardware or software issues
• Execute all assigned cases effectively and efficiently with a sense of urgency
• Provide timely and effective resolution to service requests and incidents
• Handle high volume of client’s service requests and assigned accordingly to the team
• Handle client’s complaints and ensure customer satisfaction during closure
• Liaise smoothly between internal stakeholder and clients for any sales-related matters
• Provide on and offsite support if needed
• Manage Service Engineers daily schedule
• Manage team’s transportation and phone claim usage
• Assist in other ad-hoc tasks assigned by Technical Manager

Job Requirements

• Bachelor’s degree in relevant field or equivalent combination of education and experience
• Minimum 3 to 5 years of related experience
• Motivated and able to initiate work process
• Strong leadership skill with good communication
• Excellent customer service and support skills
• Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
• Possess strong organizational skills and ability to prioritize tasks among many competing requests