(CENTRAL REGION)

Willing to work shift as follows:

• Monday to Friday: 8am to 4.15pm/10.45am to 8pm
• Saturday: 8.30am to 5.30pm

(Rotating shift within the hours above, subject to 42 hours work week)

Leadership and Supervision

• Manage the daily operations of the reception desk, ensuring smooth and professional service.
• Provide guidance, training, and mentoring to receptionists to ensure high standards of customer service.
• Assign tasks, manage schedules, and oversee the performance of the reception team.
• Handle conflicts or issues that arise with students, staff, or visitors and escalate to management when necessary.
• Manage a team of part-timers

Customer Service

• Greet and assist visitors, ensuring a welcoming and professional atmosphere.
• Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
• Ensure that all visitors are properly logged in and escorted as necessary.
• Manage lost & found, assist on receiving deliveries e.g. stationeries, A4 copier papers etc.
• Top up papers in students’ self-printing area and assist students if there is any error arise.
• Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.

Administrative Support

• Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
• Maintain an organized and presentable reception area.
• Monitor and order office supplies, manage lost & found, booking of discussion rooms.

Communication

• Serve as a liaison between the reception team and management to relay any issues, concerns, or needs.
• Ensure that all relevant information is effectively communicated to the team and across departments.
• Maintain accurate records and logs related to front desk operations.

Problem Solving

• Troubleshoot any issues that arise at the reception area, such as technical problems with phone lines or visitor concerns.

Requirements

• Diploma in Customer Service or relevant
• Experience with front counter duties and customer service
• At least 6 years of relevant working experience
• Proven experience as a receptionist, front desk representative, or in a similar role.
• Previous experience in a supervisory or team lead position is preferred.
• Pleasant disposition, excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in office management software (e.g., MS Office).
• Ability to remain professional and calm under pressure.
• Warm and approachable personality.
• Student-centric customer service approach to delivering excellent service attitude.
• Able to work well with diverse teams and handle conflicts effectively.
• Time management skills with the ability to prioritise tasks
• Prior relevant experience in education industry will be advantageous.
• Able to start work immediately is advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Summary

You will be working with a team of professional engineers to challenge status quo, think different, thrive in ambiguity to meet mission objectives of our customers. You will lead a team of software engineers and work closely with other cross functional teams, Service Delivery Managers and Project Managers to deliver quality satellite ground software systems to our customers.

Job Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.
• Lead software team in implementing design, testing, verification, and validation of all software components.
• Implementation of cybersecurity measures for software applications
• Generate and maintain software development documentation.
• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.
• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.
• Participate in the definition and development of future products.
• Collaborate with various stakeholders including customers, and engineering teams across organizations.
• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Job Requirements

• Knowledge in Computer Engineering or related field.
• At least 5 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C#, JS.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Familiar with agile software development lifecycles.
• Good understanding of hardware.
• Able to communicate in English and work in a fluid, innovative environment.
• Singaporean only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About the role:

SIMBA Telecom has been appointed as Singapore’s 4th mobile telecommunications network service provider and currently we are building Singapore’s newest 5G mobile and fixed broadband network.

To join us and be part of this exciting journey, we are looking for telecommunication professional with IP Engineering and networking experience, who also a great team player with right attitude.

The key duties and responsibilities of the role include (but are not limited to):

• Design, plan, and implement the network – OSPF, MPLS, BGP, IPv4/IPv6 Routing
• Lead the IP team in network engineering and daily operational routine tasks to support business goals and continuity
• Front the network testing procedures and acceptances, ensuring adherence to quality standards
• Cooperate with cross functional teams to achieve and complete the assigned tasks
• Lead and participate in various projects for the IP network service integration, monitoring, maintenance, support, and optimization of all network hardware, software, communication links and routing protocols
• Oversee, provide engineering assessment and reviews pertaining to mobile backhaul and fixed network architecture design, identifying areas for improvement and implementing necessary actions
• Responsible and responsive character

The candidate should possess the below qualities to fulfil the needs of the role:

• At least 4 years of relevant working experience
• Bachelor Degree or Diploma specialized in Computer Science, Electrical Engineering, or equivalent
• CCNP or CCIE certification preferred
• Proficiency in IP network engineering, network security, design, operation, and optimization tasks
• Familiar with Internet, MetroEthernet and IPVPN solutions
• Experienced on the network products from Cisco, Huawei, and others
• Essential skills in network routing protocols ISIS, OSPF, eBGP/iBGP, FRR, BFD, LDP, RSVP, VLL and VPLS, L2VPN, L3VPN, QoS, MPLS
• Proven ISP transit will be a bonus
• Excellent problem-solving, communication, and collaboration skills
• Responsible and responsive character
• Strong in leadership and a great team player

Job Description:

-Overall responsible for all operations components of the department to ensure efficiency and effectiveness of operations

-Responsible for the development and implementation of F&B's annual business plan and medium-long term strategies, as well as establishing key performance objectives to ensure that meet business targets and drives sustainable, profitable growth

-Ensure that operational standards are met in regard to sanitation requirements, food safety regulations, operation licences and loss prevention

-Maintain and develop high standards of operations in restaurant by ensuring all SOPs are relevant, up to date, trained effectively and operationally delivered.

-Participate in Marketing activities to ensure maximum exposure for restaurant, including the development and implementation of the annual and monthly promotions calendar.

-Drive high levels of guest satisfaction through the consistent execution of brand standards, visible operational leadership, and hands-on interaction with guests and team members.

Job Requirements:

-Minimum 5 years’ related experience

-Strong financial acumen, leadership skills to lead and motivate the team

-Ability to work under pressure

Company Description

The Talent Network Pte Ltd is formed by a young, experienced and dedicated professional in Recruitment and Headhunting industry. Our two-way visions & missions is to source for the best-fit candidate in term of both soft and technical skills for our clients and at the same time, helping our candidates to build a path toward a successful career journey.

Role Description

This is a full-time hybrid role for a Recruitment Consultant at The Talent Network Pte Ltd. The Recruitment Consultant will be responsible for 360 recruitment, managing end-to-end recruiting activities which include dealing with both clients and candidates. This role is based in Singapore with flexibility for remote work.

Requirement

• Min a diploma or degree in Human Resources, Business Administration, or related field
• Salary compensation according to experience
• Candidates without experience but with strong passion in recruitment are welcome to apply. Comprehensive training provided.
• CEI certified. Candidate without certification will be send for course and test.

Others

• Working location: Central
• Salary: $ 3,000.00 to $ 8,000.00

Interested candidates can also send your CV to [email protected]

Responsibilities

• Plan and prepare sales kits for Free & Easy packages

• Customize programs/itineraries and prepare coach rate schedule

• Upload packages to the system for selling

• Manually upload and adjust selling prices as approved by management

• Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking

• Manage petty cash in MYR for drivers and weekly expenses (guide’s fee, hotel payments, driver overland claims)

• Prepare refund and coordinate with finance department

• Issue invoices and exchange order for payment

• Prepare quotation for overland groups trips/local transportations and tour group

• Handling all reservations requests/enquires via email and other online/offline channels

• Handle the hotline for overland departures on a weekly rotational basis

• Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking

• Ensure overall customer satisfaction

• Conduct weekly planning for overland trips to Malacca and Kuala Lumpur

• Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email

• Ad hoc duties given by superior

Requirements

• Candidate should possess Diploma/Professional qualifications in the travel industry

• Possess at least 2 years of experience in the Travel Industry

• Prior experience with corporate sales and marketing will be advantage

• Good knowledge of tour products and tour leading

• Strong interpersonal and communication skills

• Comfortable working in a hands-on environment and contribute to all areas

• Ability to handle stress and work in fast paced environment & extended hours

• Keen interest in local and international travel trends

• Excellent communication in English, Malay, and Mandarin

Responsibilities

• Plan and prepare sales kits for Free & Easy packages

• Customize programs/itineraries and prepare coach rate schedule

• Upload packages to the system for selling

• Manually upload and adjust selling prices as approved by management

• Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking

• Manage petty cash in MYR for drivers and weekly expenses (guide’s fee, hotel payments, driver overland claims)

• Prepare refund and coordinate with finance department

• Issue invoices and exchange order for payment

• Prepare quotation for overland groups trips/local transportations and tour group

• Handling all reservations requests/enquires via email and other online/offline channels

• Handle the hotline for overland departures on a weekly rotational basis

• Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking

• Ensure overall customer satisfaction

• Conduct weekly planning for overland trips to Malacca and Kuala Lumpur

• Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email

• Ad hoc duties given by superior

Requirements

• Candidate should possess Diploma/Professional qualifications in the travel industry

• Possess at least 2 years of experience in the Travel Industry

• Prior experience with corporate sales and marketing will be advantage

• Good knowledge of tour products and tour leading

• Strong interpersonal and communication skills

• Comfortable working in a hands-on environment and contribute to all areas

• Ability to handle stress and work in fast paced environment & extended hours

• Keen interest in local and international travel trends

• Excellent communication in English, Malay, and Mandarin

• Singaporean & PR Preferred

Regional Executive, SCM – Demand & Supply

Job Summary

• Perform checks and management of communications with regional office, to align with Business planning and Forecasting cycle.
• Support and perform transactional activities for the business support team to directly contribute to improved revenue targets set in Business Plan

Key Accountabilities

Inventory & Supply Planning

a) Monitor demand and plan supply accurately

• Plan, schedule and conduct inventory/forecast meeting with Project Manager
• Analyse and prepare draft forecast submission
• Complete and submit accurate forecast data
• Maintain and process forecast / procurement system requirements
• Set limits for and approve forecasts
• Ensure slow moving target are achieved via constant monitoring / actions

b) Plan ahead to ensure and maintain optimal inventory levels

• Establish processes to track inventory level across products, in the immediate and long term
• Monitor and track DOS, forecast accuracy

c) Synchronise supply chain activities to support Singapore and region office

• Integrate processes across stakeholders to ensure information visibility in customer demand, supply / anticipated productions, material in transit
• Process procurement data weekly
• Maximize drop ship as per business rules
• Process purchase orders as determined
• Receive, prepare and maintain product price in SAP
• Manage missing price items with Product Manager, price revision with Japan HQ, File Price approval / release
• Perform SAP operation transaction
• Download weekly shipping OB schedule, send delivery schedule

Stock Allocation management

• Allocation for Forecast, additional request and excess stock to sales companies
• Weekly allocation of stocks to Sales companies for shipment
• Prompt respond to Sales company’s enquiry / additional stock request

Requirements

• Strong knowledge of supply chain functional areas including but not limited to supply planning and demand forecasting, inventory management
• Working knowledge of computerized ERP environment, preferably SAP systems, TM1 system
• Good with Power BI, Microsoft excel, and MS office tools
• Basic SQL knowledge is a plus
• At least 3 years’ experience preferably in Supply Chain Management in Hi Tech industry

Qualifications

• Diploma or Degree in Supply Chain, Logistics, Business or equivalent

• Well Established Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 6.30pm

Job Responsibilities:

• Lead and supervise a team of QC inspectors to ensure daily inspection activities comply with established standards.
• Provide training, coaching, and mentoring to enhance team members' skills and performance.
• Develop and maintain work schedules for the department to optimize resource allocation and efficiency.
• Collaborate with cross-functional teams to drive continuous improvement, track non-conformities, and assess CAPA effectiveness.
• Review and approve Device History Records (DHR). Ensure quality records and samples are retained in accordance with Good Documentation Practices (GDP).
• Implement changes to quality documentation, such as QC procedures, process workflows, and work instructions, and guide the team through these changes.
• Review and submit validation or verification measurement reports.
• Perform daily process audits to ensure compliance with quality operational requirements.
• Ensure proper product identification and traceability.
• As the calibration administrator, ensure all equipment is properly calibrated and provides accurate measurements with appropriate identification.
• Assist with customer complaint analysis, investigate quality issues, and implement corrective actions.
• Authorize product release (Certificate of Conformance), and review and approve Certificates of Analysis (COA).
• Adhere to safety protocols and implement preventive measures to maintain a safe working environment.
• Monitor and report on key performance indicators (KPIs) for QC team performance, production quality trends, and quality control charts.
• Perform any other tasks as assigned by management.

Job Requirements:

• Possess minimum professional certification / Diploma / Degree in relevant subject area
• Working knowledge on ISO13485:2016 and quality assurance / quality control of medical devices is an added advantage
• Familiar with use of various quality control tools and test equipment

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

The General Manager (GM) is responsible for the overall operation, management, and profitability of the company.They lead the team to deliver exceptional customer experiences, maintain operational excellence, and achieve financial goals. The GM ensures that all activities align with the company's vision, standards, and objectives.

Key Responsibilities

1. Operational Management

• Oversee daily operations
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.

2. Team Leadership and Development

• Recruit, train, and manage staff
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.

3. Financial Management

• Prepare and manage budgets, including monitoring costs and revenue streams.
• Analyze sales reports and develop strategies to achieve financial targets.
• Oversee inventory management, including ordering and cost control.
• Implement initiatives to increase profitability, such as upselling and promotions.

4. Customer Experience

• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.

5. Marketing and Business Development

• Collaborate with the marketing team to develop promotional campaigns and special events.
• Build and maintain relationships with customers, suppliers, and partners.
• Identify and implement strategies to attract and retain customers.

6. Reporting and Administration

• Generate and analyze operational and financial reports.
• Ensure proper documentation, including staff schedules, incident reports, and regulatory compliance records.
• Communicate effectively with stakeholders, including ownership and management teams.

Key Qualifications

Education and Experience

• Bachelor's degree in hospitality management, business, or a related field (preferred).
• Minimum of 5 years of experience in management, with at least 2 years in a General Manager role.

Skills and Competencies

• Strong leadership and team-building skills.
• Excellent problem-solving and decision-making abilities.
• Financial acumen, with experience managing budgets and analyzing reports.
• Proficient in basic office software.
• Exceptional communication and interpersonal skills.

Working Location: Kallang

Salary: $5000 - $8000/month

Key Responsibilities

Administrative Support

• Manage and maintain the executive’s calendar, including scheduling appointments, meetings, and travel arrangements.
• Screen calls, emails, and correspondence, and prioritize them for the executive’s attention.
• Prepare and edit reports, presentations, and other documents as required.
• Organize and maintain the executive's files, ensuring confidentiality and easy retrieval.

Coordination and Communication

• Serve as a liaison between the executive and internal/external stakeholders.
• Coordinate team meetings, prepare agendas, and record minutes.
• Follow up on action items from meetings to ensure timely completion.

Event Planning and Logistics

• Organize and manage events, conferences, and other functions.
• Handle logistics such as venue booking, catering, and travel arrangements for attendees.

Project Management

• Assist with special projects by coordinating resources, monitoring timelines, and updating the executive on progress.
• Conduct research and compile data to support decision-making.

Operational Support

• Monitor and manage budgets, invoices, and expense reports.
• Procure office supplies and equipment as needed.
• Oversee and ensure compliance with company policies and procedures.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Business Administration, Management, or related field (preferred).
• Proven experience as an Executive Assistant or in a similar role (typically 3-5 years).
• Flexibility to work extended hours, including evenings or weekends, if necessary.
• Willingness to travel occasionally for business purposes

Mission Description

Regional Network Technical Lead

We are seeking an experienced and highly skilled Network Technical Lead to oversee the network infrastructure across Asia. You'll take a key role as part of our Global Team, in designing, building, optimizing, and ensuring the security and reliability of our network systems and collaborating with entities across the region.

Responsibilities:

• Accountable for APAC Shared Offices Network design and evolution in accordance with Central strategy & policies
  • Architect and oversee the deployment of enterprise-level firewalls (Meraki MX, FortiGate, Palo Alto Networks), switches (Meraki, Cisco, Huawei), wireless access points (Meraki, Cisco, Huawei), and other network devices.
  • Be the Network point of contact for entities already part of Shared Offices or for new entitiy who will join Shared Offices
  • Proactively analyze network traffic and performance to identify and remediate bottlenecks or potential security risks.
  • Develop and implement network security strategies, working closely with security teams to protect critical assets.
  • Manage Network Inventories, and proactively manage the warranties/maintenance readiness of critical equipment across the Network in the region.
  • Establish and maintain detailed network documentation, change management procedures, and disaster recovery plans.
  • Oversee network troubleshooting efforts, mentoring operations members and entitiy peers, leading root cause analysis of complex issues.
• Support Network Central by being the Regional Network expert for:
  • Oversee network troubleshooting efforts, mentoring operations members and entity peers, leading root cause analysis of complex issues, mainly for the Singapore Telco node but could extend to others Asia Telco Nodes and then worldwide ones.
  • Responsible for the on-site operations in the Singapore Telco Node on behalf of the Network Central team
  • Manage network-related projects for Singapore Telco Node, preparing configurations, and collaborating with vendors and central teams to ensure successful implementation.
  • Ensure that Network Central standards are known and used regionally by entities.
  • Capture any new Network topics from entities and raise them to the Central team if any deviation from standards.
  • Establish and maintain detailed network documentation, change management procedures, and disaster recovery plans.

Preferred Qualifications:

• 10+ years of extensive network administration experience, including leadership or mentorship roles.
• Expert-level knowledge of network protocols (TCP/IP, BGP, OSPF, etc.), network security concepts, and firewall technologies (Cisco/Huawei Routers, Switches, Meraki MX/MS, FortiGate, Palo Alto Networks).
• Exceptional troubleshooting and analytical skills, with the ability to resolve complex network outages quickly.
• Strong communication and collaboration abilities, effective in both technical and non-technical settings.
• Experience working in a multinational environment with complex organizations, working across various teams
• Customer-oriented with a mindset of problem-solving and constant service improvement rendered by internal/external teams
• Ability to manage multiple projects, prioritize tasks, and drive results in a fast-paced environment.
• Ability to lead P1/P2 Incidents to help resolve network incidents.

Responsibilities

• Responsible for sourcing, evaluation and purchasing of materials
• Negotiate with vendors for competitive prices and quality
• Prepare purchasing document, quotation, tender, agreement and contracts
• Identify new and potential suppliers to expand supplier based to improve sourcing capabilities
• Prepare reports and statistics for management
• Perform inventory control and monitor stock movement
• Monitor and ensure on time delivery to ensure customer fulfilment
• Ensure compliance on quality standards, procurement policies and procedures
• Any other duties as assigned

Requirements

• Bachelor or Diploma in Supply Chain Management, Business Administration or equivalent
• At least 3 - 5 years of purchasing and procurement experience, preferably from electrical & electronics related industry

Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities :

· Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention and other network component policies.

· Analyse and prioritize vulnerabilities based on severity, potential impact and business risk, and collaborate with relevant teams to implement effective mitigation strategies.

· Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.

· Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.

· Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.

· Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.

· Report all security incidents to the home office and work with corporate IT on response and resolution strategy.

· Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.

· Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.

· Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.

· Stay up to date with the latest cybersecurity threats, attack techniques and incident response strategies.

Requirements :

• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Ability to manage and configure security systems, monitor network traffic and system logs, conduct regular security assessments and respond to security incidents.
• Exceptional planning and organizational skills, and excellent written and oral communication.
• Self-starter with initiative and the ability to effectively prioritize and execute tasks with direction from corporate headquarters.
• Professional information security certification preferred, such as:

- CompTIA Security+

- Certified Information Systems Auditor (CISA)

- Certified Information Security Manager (CISM)

- Certified Information Systems Security Professional (CISSP)

• Degree in Computer Science/Information Technology or equivalent.
• 3+ years of experience in a cyber or information security management role.
• Proficiency in utilizing industry-standard tools for vulnerability scanning, assessment, and penetration testing.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Effective communication and interpersonal skills, with the ability to collaborate across teams and convey technical concepts to non-technical stakeholders.
• Proven track record of staying current with evolving cybersecurity threats and best practices.

Team Summary

The SMT Cluster, Global Clients & Global/Regional Acquirers Client Services team is currently a team of 9 located across the region covering clients in 3 countries: Singapore, Malaysia and Thailand. It also covers Global Clients and Global Acquirers who have presence in the Asia Pacific region. 

The team is accountable for managing the post-sale and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance.

What a Senior Director, Head of Client Services (CS) – SMT Cluster, Global Clients and Global/Regional Acquirers does at Visa?

The Senior Director, Head of Client Services (CS) – SMT Cluster, Global Clients & and Global/Regional Acquirers is a senior leadership role, reporting to the SVP, Head of AP Client Services, and will lead the team responsible for managing the post-sales and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance across the SMT markets, Global Clients and Global/Regional Acquirers.

The Senior Director is expected to provide strategic, functional, and technical leadership for all the operational activities for applicable clients, including the cross functional delivery of systems and services. They will define and deploy client service strategies across the different client types including proactive Client Success planning. This will ensure their client operational goals/success metrics are understood, intended outcomes are met and client readiness activities for upcoming mandates are tracked in Client Success Plans. In addition, a key tenet will be to develop and enhance success metrics for the team they lead to ensure Client satisfaction is not only measured, but is exceeded, using net promoter scores, survey results, OKRs, in person meetings, outreach calls, and other factors to determine accountability and proactive engagements by their team members. 

The Senior Director is accountable for building a high-performing and cohesive team, aligned to the global Client Success strategy, by providing leadership to a team of individual contributors. They should do this through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. They are accountable for personifying the Visa leadership principles while providing guidance to direct reports, cross-functional staff, and senior management to proactively drive Client Success whilst ensuring effective resolution of high-priority issues with potential of significant financial implications.

In this role, you are expected to:

• Lead courageously to inspire the SMT Cluster, Global Clients and Global/Regional Acquirers Client Services team, focused on delivering excellent client experience and optimizing our clients’ performance.
• Be a member of, and active participant in, the AP Client Services Leadership Team and the SMT Cluster, Global Clients & Acquiring Leadership Team.
• Own the expense budget for this group, as well as revenue and sales targets and Objectives/Key Results based on the multi-year Client Success transformation.
• Drive the development and delivery of key strategic initiatives in support of the global Client Success transformation, inspiring and holding team members to account for enacting key changes in support of the future state vision.
• Establish and foster outstanding relationships with executive management team stakeholders from Clients and is adept at independently managing and resolving challenging and complex client escalations by obsessing about clients. 
• Develop and maintain outstanding relationships with key Visa cross-functional stakeholders. Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including Sales, Product, Global Clients, Global/Regional Acquirers, Finance, Risk, Legal and Technology.
• Build and maintain highest quality relationships across all key clients, industry participants and regulatory bodies. Establishes thought leadership in domains on payments, operations, innovation and technology. 
• Own the holistic post-sale and operational relationship of the client portfolio, acting as a key ambassador of all Client Services teams by providing the central voice of Client Services to Clients and Sales Account Owners.
• Act, on an ad-hoc and as needed basis, as the central escalation point for managing client escalations concerning major incident/crisis responses.
• Provides thought leadership expertise on the latest global payment processing trends, Visa solutions, and technologies to provide a world class Client experience.
• Manage all Client Services staff in the SMT cluster, some of whom dual report to other Client Services functions, requiring partnership and coordination with other Client Services Leads.
• Be available for international travel 40% of the time due to the regional footprint of clients, direct reports and team members.

Why this is important to Visa?

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa’s Client Success transformation, by leading and developing a high-performing team of Client Success Managers to maximize client benefits realization and value from Visa products via proactive optimization processes.

As a Content and Community Engagement Lead, you will play a key role in building and nurturing a vibrant online and offline community of beauty enthusiasts. You will lead the development of compelling content that resonates with our target audience and drives engagement across social media and community platforms. Your goal is to foster brand loyalty and strengthen relationships between Novela and its customers through innovative content strategies and community-building initiatives.

Key Responsibilities:

Content Strategy & Creation

• Develop and implement a comprehensive content strategy across all digital platforms (social media, website, email, etc.) to support business objectives.
• Collaborate with internal teams and external partners to create engaging, high-quality content (videos, newsletters, social media posts, etc.) that aligns with Novela's brand voice and resonates with the beauty community.
• Monitor trends in the beauty industry to ensure content is relevant, fresh, and innovative.
• Optimize content for SEO and track its performance using analytics tools to continuously refine the strategy.

Community Engagement

• Build, manage, and grow an active and engaged community of beauty enthusiasts across Novela’s social media platforms (Instagram, TikTok, XHS etc.).
• Develop and execute initiatives to increase brand awareness, customer engagement, and retention, including contests, giveaways, and influencer collaborations.
• Organize community events, both online (webinars, live streams) and offline (store events, beauty workshops), to foster direct engagement with customers.

Influencer & Brand Advocacy Program

• Identify, cultivate, and manage relationships with influencers, bloggers, and brand advocates who align with Novela’s values.
• Create and manage an influencer marketing strategy to promote Novela products through partnerships and collaborations.
• Track and measure the effectiveness of influencer campaigns and community initiatives, adjusting strategies to maximize impact.

Customer Insights & Analytics

• Gather feedback from the community to understand customer preferences, pain points, and emerging trends.
• Leverage data and analytics to identify opportunities for deeper engagement, new content ideas, and community growth.
• Prepare regular reports on content performance, community growth, and customer insights for the leadership team.

Requirements:

• 3-5 years of experience in content creation, social media management, and community engagement, preferably within the beauty, retail, or lifestyle industry.
• Strong ability to craft compelling narratives and create multimedia content (copywriting, visuals, videos).
• Proven track record in building and nurturing online communities through social media, events, and influencer partnerships.
• Experience in organizing and managing events or community-driven initiatives.
• Deep understanding of all major social media platforms, including best practices for engagement and growth.
• Proficiency with social media analytics tools (e.g., Google Analytics, Buffer, Sprout Social, or similar platforms) to track and measure campaign success.
• Familiarity with SEO best practices and email marketing platforms (e.g., GetResponse, Sendinblue).
• A keen interest in beauty trends, products, and industry developments.
• Basic graphic design or video editing skills are a plus.

Job Summary

We are looking for a Project Tech Lead to manage applications-related projects activities, ensuring successful delivery and support in banking sector.

Mandatory Skill-set

• Degree in Computer Science, Information Technology or related fields;
• At least 7- 8 years of working experience in implementing applications-related projects in the banking industry;
• Have good understanding of API and cloud applications on AWS;
• Good banking knowledge especially in mobile app development, payment process, Balance Transfer and all related applications in the retail banks;
• Strong analytical and problem solving skills;
• Detail-orientated with strong stakeholder and customer focus;
• Ability to work effectively both independently and as part of a collaborative team;
• Capacity to adapt to changing priorities and work in a fast-paced environment;
• Proactive and able to work under pressure and positive attitude;
• Possess excellent verbal and written communication and interpersonal skills.

Desired Skill-set

• AWS Cloud certification;
• PMP Certified.

Responsibilities

• Collaborate closely with the Project Manager, Project Coordinator, and team lead on delivery of projects;
• Engage in discussions with stakeholders regarding enhancements to business applications to understand requirements and contribute to the development of effective solutions;
• Involve in technology-related solutions and delivery of projects for banking applications;
• Provide support for System Integration Testing (SIT) and User Acceptance Testing (UAT) prior to production deployment;
• Work effectively with external vendors and internal IT partners to complete necessary assignments;
• Ensure compliance with external and internal regulatory requirements, internal control standards, and group compliance policies;
• Oversee the identification, monitoring, reporting, and escalation of project risks and issues;
• Assist in creating comprehensive application documentation to enhance the bank's knowledge assets.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is the largest Trade bank in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. Global Trade Solutions (GTS) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high performing talent to join the SSEA GTS Regional Sales team in the role of Senior Manager / Sales Director, Regional Business Development.

This role reports to Regional Head of Solutions Structuring, South & Southeast Asia, GTS.

Principal Responsibilities

• Develop and execute strategic workstreams with objective of creating the scalable propositions and sales infrastructure towards sustainable growth of SSEA GTS business. This shall straddle from customer segment strategy to product commercialisation strategy, to people scaling agenda.
• Derive commercialization strategy to drive uptake of trade and structure trade solutions and deliver target business outcome
• Define and implement the learning and upskilling roadmap for SSEA GTS Sales teams in partnership with country teams and subject matter experts
• Active engagement with SSEA markets for assessment of competitive landscape, validate market opportunities and applicability of trade propositions via research and customer insights
• Develop materials to clearly and effectively communicate SSEA GTS Sales Strategy, capability development initiatives, whilst acting as key interface with other areas of the Group, driving collaboration where possible
• Execute data analysis to formulate business and sales intelligence, and presenting the conclusion to senior stakeholders to drive actionable next steps
• Partnership origination and ongoing management, from identifying, selecting, testing, commercialising and monitoring 3rd party partnerships regionally; leading the initial relationship with select partners, negotiating terms, measures of success, coordinating partnership execution and ongoing monitoring of performance
• Represent SSEA GTS Sales in various forums, meetings with global functions and businesses

· Strong project management, process improvement and MI reporting skills

To be successful in this role you should meet some of the following attributes:

• Strategic thinking and high level of business acumen and commercial awareness with proven record to drive initiatives to deliver tangible results
• Typical qualifications include undergraduate or post-graduate degree in Business Administration, Computer Science, Finance or a related field
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension
• Extensive knowledge of global trade solutions, services, products and techniques
• Extensive knowledge of the market & market trends, competitive environment and regulatory environment
• Sales & Client Management experience at a senior level including dealing with senior executives
• Experience with data analytics and having digital acumen is a plus. This includes analyzing both internal/external data and determining the best way to represent the conclusion to stakeholders
• An ability to work at fast pace often with limited information/guidance and independently formulate solutions to challenges that arise
• A collaborative team player, who can work on a self-directed basis; and balance multiple diverse priorities and stakeholders
• A high standard of spoken and written English delivered in a style to articulate GTS’s story and drive actionable steps
• Ability to manage and navigate a dynamic and complex global matrix environment
• A practical approach to preparing requests from leadership often at short notice
• Proven ability to deliver creative and flexible customer solutions.
• Ability to understand a customers business and the fundamentals of running a business
• Excellent time management, planning and organisation skills

This role is based in Singapore.

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Job Description & Requirements

• Earning potential - high comm of your total sales
• 100% work from home - Able to work from home and operate independently

Requirements

• 2-3 years of experience in recruitment and staffing or a related field
• Applicants without experience are welcome to apply.
• CEI qualification
• Ability to work independently and as part of a team.

Job Responsibilities:

• Provide support for the Regional Cloud Infrastructure hosting critical business solutions across the region.
• Assist with Cloud Consolidation and Integration into a unified Cloud platform for the region.
• Plan, design, and establish the necessary infrastructure for Operational Companies (OPCOs) to connect with both Global and Regional solutions.
• Contribute to various regional IT infrastructure projects, focusing primarily on infrastructure development and the elimination of legacy hosted infrastructure.
• Support SD-WAN and other regional infrastructure initiatives.
• Collaborate with Global, Regional, and Country IT teams to implement and support Global IT Security initiatives.
• Manage additional responsibilities, such as automating patch management (using Manage Engine) for GSOC, implementing Multi-Factor Authentication (MFA), Zscaler, Rapid 7 (Vulnerability Management), Trend Micro EDR, and other security tools.
• Assist with initiatives led by the Global Security Audit (GSA) teams, enhancing the overall IT security posture for the region.
• Help document IT section policies.
• Regularly conduct PDCA (Plan-Do-Check-Act) cycles and follow up with countries to ensure compliance with the above initiatives.

Requirements:

• Minimum Bachelor’s degree in IT or related field.
• Minimum 5 to 7 years In-Depth experience in Handling IT Infrastructure & IT Security at a Regional Level.
• Strong business acumen with a deep understanding of current IT infrastructure and IT security solutions.
• Proficient in Infrastructure Management and IT Security.
• Expertise in Cloud solutions, with essential experience in managing a regional Cloud setup using AZURE.
• Knowledge of the necessary technology requirements to manage the responsibilities outlined above.
• Strong project management skills.
• Demonstrated ability in strategic and conceptual thinking, design, implementation, and execution of strategies.
• Excellent problem-solving and coordination skills.
• Proven vendor management skills.
• Effective verbal and written communication skills.
• Proficient in Microsoft O365 tools (Word, Excel, PowerPoint, and others).
• Willingness to travel for business, if required.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Etch, Clean, and Strip (ECS) Technical Lead

Working hours : 9 am–5:45 pm
Working Days: Mon - Fri
Working location: Gul Circle
Salary: S$ 7,500 - 8,000

DEPARTMENT : PRODUCT APPLICATION LAB
REPORTS TO : ASSISTANT GENERAL MANAGER, APPLICATION & PRODUCT MGT.

About the company:

A privately held, global company with a belief in innovation and employee empowerment. With over 1000 employees worldwide, a global supplier of specialty chemicals, custom finishing equipment, engineered powders, and analytical control systems to the electronic component, printed circuit board, semiconductor, industrial finishing and decorative industries.

Job Description

RESPONSIBILITIES

This role will be responsible for our Product Application Lab for Semiconductor applications. Working closely with the Sales team and global technical resources, the selected candidate will support the development and growth of Semiconductor industry products in the region, focused on Southeast Asia. The initial focus will be on Strip, Etch, and Clean (SEC) solutions, but will also grow to include the Elevate® line of electroplating products. Specifically, the duties will include:

• Having a deep understanding of Technic products for the Semiconductor industry,
• Keeping abreast of industry developments and market position/performance of comparable competitive products.
• Working with Sales team to select appropriate customer and application targets
• Visiting customers across the territory to understand their equipment, process, and product performance requirements.
• Starting-up and operating the Technic Wafer Processing and Failure Analysis lab
• Conducting product functional performance testing & measurements either on-site or coordinating with other Regions to generate test results remotely.
• Advising on laboratory upgrades needed to better serve customers
• Liaising with customers during qualification tests and providing trouble-shooting advice after installation
• Recommending the best product for the application based on product experience and/or laboratory trials
• Hiring and supervising at least one technician to maintain the lab and support customer trials
• Developing specifications and facility recommendations for local manufacturing of SEC products, either at Technic or third-party facilities
• Advise on hiring and lead training of operators for local manufacturing
• Set operating procedures, quality targets and release specifications for any eventual locally made semiconductor products
• Developing external collaborations with co-suppliers, Universities, or Government Research Institutes to strengthen our offering, improve our market visibility, or secure funding to advance our product offerings.

Requirement

• The role may require regular travel Overseas (1-2 times per month) & less frequent travel to France and the US (1-2 times per year)
• Qualifications: Graduate degree (Masters or PhD) in Chemistry or Chemical Engineering
• Experience: 10 Years of experience in Semiconductor Wafer Processing industries

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

JOB SUMMARY

• This role could be based in Singapore, Hong Kong, UAE, UK and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• This is a PRB Lead role with lead responsibilities for recognition including design and oversight of the Appreciate platform, design and oversight of recognition processes with the Bank, vendor management, and oversight of performance and reward systems. The role entails working collaboratively within the Performance Management & Cash Compensation team to deliver broader performance & reward related products across the Bank.

RESPONSIBILITIES

Strategy

• Driving the Bank’s recognition strategy, including design and oversight of the recognition platform (Appreciate) and associated processes.
• Day to day management of the platform and ongoing review, improvements and enhancements to further embed the Bank’s performance management strategy through effective recognition. This requires problem-solving, active listening, critical thinking and creativity.

Business

• Embed a high-performance culture across the Bank through effective delivery of recognition and other performance and reward related products.
• Active engagement with senior stakeholders for input and approval where required.
• Liaising with colleagues across HR and the business to understand evolving requirements, identify challenges, and co-create solutions. This can extend to managing conflict and requires a collaborative, problem-solving mindset.
• Develop a creative approach to communications, including looking for new and different ways to communicate messages, promote recognition and the wider performance strategy.

Processes

• Oversight of all recognition-related programmes and processes, including day to day management of the Appreciate platform with a focus on effective delivery and positive colleague and people leader experience.
• Lead operational activities, from performance of the platform to data, invoicing and billing. This requires an eye for detail and a high-level understanding of HR technology platforms and practices at the Bank.
• Guiding the operational teams and using good judgment to resolve issues and collaboration with SCM and technology partners to deliver results.

People & Talent

• Supports Head, Performance Management & Cash Compensation to deliver performance and reward products and processes to the organisation, embedding a high performance culture
• An understanding of wider performance, reward and benefit practices and vendor management approaches at SCB is key.

Risk Management

• Proactively identifies and manages risks and issues and takes steps to mitigate these.

Governance

• Ensures compliance with all internal and external requirements relating to data privacy, cyber security and related compliance requirements

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• PRB Management Team
• PRB Advisory Network
• Heads of HR / HRBPs
• PRB Hive & Squad members

Other Responsibilities

• Embed Here for good and Group’s brand and values in PRB. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 8+ years experience ideally in a financial services space in HR or Consulting
• Specialization in performance management and rewards or broader HR experience
• Bachelor’s Degree or higher

Role Specific Technical Competencies

• Stakeholder management
• Influencing skills
• Problem-solving
• Communication
• Detail-oriented
• HR policies, standards & procedures
• Benefits programs
• Performance management
• Analytical skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Job:

• Developing and implementing procurement strategies aligned with organizational goals
• Analyzing spend data and market trends to optimize sourcing strategies
• Building and maintaining strong relationships with key suppliers and stakeholders
• Identifying, assessing, and mitigating risks in the procurement process
• Driving process improvements and fostering innovation
• Leading and inspiring the procurement team, fostering a culture of collaboration and high performance
• Identifying and nurturing talent within the procurement team

The Requirements:

• Minimum 10 years of relevant work experience
• Minimum Degree Equivalent Qualification; or Equivalent professional procurement experience
• Strong project and time management skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Our client is a premium merchandise solutions provider focused on point-of-sale materials and equipment. They are specialize in customized OEM premiums , corporate gifts, procurement web portal, and point-of-sale merchandise for major multinational companies.

• Ensure accurate and timely reports, forecasts, and variance analysis, providing monthly, quarterly, and ad hoc updates.
• Partner with departments to address challenges, implement changes, and support business goals with data-driven insights.
• Explore opportunities, develop plans, and assist with business cases and cash flow forecasts for strategic decision-making.
• Prepare strategic reports and presentations for senior leadership, including cash flow statements, consolidated financials, and profit and loss projections.
• Review subsidiary accounts to ensure alignment with group objectives, identifying and addressing potential risks.

Requirements:

• Diploma and above
• At least 2 years of Regional Accounts Management and Financial Modelling Analysis experience.
• Proficient in MS Excel and PowerPoint
• Strong presentation, interpersonal, and multitasking abilities, with a knack for creating strategic documents.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

JOB PURPOSE

The Regional Service Engineering Manager leads, guides and manages the Service Engineering Teams to ensure that the Company’s products being used by customers are properly configured and commissioned and can be used safely. To do that, the Service Engineers have to competently check, maintain and support the engineering and technical aspects of the products and troubleshoot and rectify any faults and problems that customers encounter.

CRITICAL WORK FUNCTIONS & KEY TASKS

1. Commissioning, Maintenance and Service Assignments
2. Lead, guide and oversee the Service Engineers in various countries to provide engineering (mainly electrical and mechanical) and technical support services to customers for commissioning, preventive maintenance and corrective services. The purpose is to ensure that the equipment/machine are properly installed and can be safely operated.
3. As the Manager for the Singapore team, allocate work and manage the Service Engineers in Singapore.
4. Advise and address cases escalated by team members, which is usually done remotely through emails, messaging and telecommunications on a 24 x 7 basis.
5. Provide engineering support and service for certain products personally.
6. Review or prepare quotations to tender for service contracts for preventive maintenance and repairs. Decide on terms and pricings.
7. Where necessary, support the clinical application specialist in attending to cases involving the use of robotics in the operating theatre.

2 Products, Stock & Knowledge Management

1. Deal with manufacturers on technical issues and spare parts.
2. Plan and ensure that stock level of spare parts is optimally kept.
3. Track and ensure that testers are calibrated and checked periodically.
4. Manage and enforce documentation of all assignments handled to build up a knowledge database for analysis, learning and sharing. Identify common issues and errors and prepare an article or advisory to educate the Engineers.
5. Prepare step-by-step training materials and operating manual (derived from service manuals provided by manufacturers) for every major equipment to guide the Engineers

3 People Management and Development

1. Promote and support progressive people management frameworks and policies to better attract, retain and develop talent:
2. Competency framework
3. Performance management system
4. Learning and development framework
5. Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
6. Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
7. Engage, mentor and motivate team members to excel and grow them personally and professionally.
8. Manage staff issues and appraise their performance

4 Special Projects and Others

1. Undertake special projects as and when assigned by the management. Eg: In-house POS System, Key Performance Indicators System (Dashboard) and Job Forms.
2. Perform other assignments and projects as assigned by the management.