1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

Lead Maintenance Engineer (HVAC & Purified Water Systems)

Our Engineers support internal and external manufacturing operations remain operational, continuously improve, and innovate. With our extensive range of facilities and environments, our Engineers have opportunities across many diverse areas including Biological, Chemical, Automation, Capital Projects, Maintenance, Safety, Process Development, Technical Services, Utilities and Validation.

Lead Maintenance Engineer (HVAC and purified water system)

In this role, you will:

• Act as Subject Matter Expert (SME) in IPT Maintenance team with in-depth knowledge in Purified water system, HVAC, and Electrical & Instrumentation.
• You will take ownership for the HVAC and purified water system day to day support and continues improvement.
• Experience in manufacturing in a GMP HVAC environment utilizing ISO 14644-1 classifications.
• Respond to BMS/EMS alerts, investigate and feedback on any outstanding issues or events and respond to emergency situations and be on standby duty as required.
• Lead Quality Risk assessment and develop a yearly trend for purified water system and HVAC system.
• Develop and implement maintenance program, preventive maintenance procedures and spare parts strategy for safe, reliable, and efficient operation of the systems/Equipment’s.
• Shape data-driven decisions that solve business challenges and deliver on desired outcomes and people experience.
• Drive innovation, every plant area is a model area using our Production System.

Key Responsibilities:

Safety & compliance

• Lead or support investigation, participate in trouble shooting and root cause analysis for various operational events, and ensure that all relevant engineering CAPA are completed within agreed timeline.
• Provide support and actively participate in the site expansion project related to the HVAC and water systems, ensuring compliance with the company’s requirements.
• Lead and manage change control on project activities or act as technical advisor for system modifications, capital projects and other identified plant improvement projects in line with defined specifications, budget, and qualification of facilities in accordance with site to approved procedures.
• Proactively review and challenge current activities to reduce safety risk for employees and quality risks for company’s products.
• Develop commissioning, qualification (IQ, OQ) activities are executed accordingly and in compliance.
• Maintain HVAC and Purified water systems are in optimum condition in compliance with Good Manufacturing Practice (GMP) & EHS requirements.
• Lead/participate in equipment failure troubleshooting and deviation investigations whenever required.
• Provide input during Basis of Design (BOD) and Detailed Design during large capital projects, applying good maintenance and reliability engineering principles whenever required.

Enhance and uphold maintenance quality.

• Implements technical solutions to improve equipment uptime and asset utilization through use of Continuous Improvement mindset (Lean methodologies)
• Supports Maintenance Lead to meet Profit Plan targets, optimize maintenance and product standard cost effectiveness in accordance with cGMP and Safety guidelines.
• Responsible for improving the reliability of equipment and maintenance processes by applying the principles of Reliability Centered Maintenance.
• Lead and perform Root Cause Analysis (RCA) for surfaced issues and implement a robust solution.

Operations excellence

• Plans, monitors, schedules, and implements measures on the Planned Preventive Maintenance Program and also ensures that the work is done in accordance with schedule and specification.
• Regularly review and revise maintenance program and procedures to increase equipment reliability, reduce waste and improve overall asset care process & cost efficiency.
• Work with Engineering & Safety, Health & Environment (SHE) to execute a 'reliability-centric’ maintenance plan.
• Share best practices and lessons learned with the objective of improving asset utilization.
• Undertake activities to support realization of production, maintenance and product cost effectiveness with emphasis on equipment reliability and maintenance expenses.
• Conducts Maintenance effectiveness / optimization reviews along with IPT maintenance leads/Engineers/Technicians.

Continuous Improvements (CI)

• Utilize Lean methodologies such as 5S, Standard Work, real-time problem solving (RTPS), to support execution of continuous improvement activities.
• Support the development of continuous improvement framework and work with the Maintenance team to identify opportunities.
• Compile and review data and develops action plans for critical HVAC systems and Purified water systems to improve reliability and reduce M&R cost.
• Identify water and HVAC system repair and replacement projects, plan and develop schedules, acquire materials, prepare budgets, and develop an RFC for job execution.
• Effective project management ensures that jobs are completed on time, within budget,

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Degree in Mechanical / Mechatronics / Electrical or Instrumentation & Control Engineering.
• 5 to 8 years of maintenance work experience in Chemical, Semiconductor, aviation, oil & gas or Petrochemical industry.
• Analytical and Problems solving skill with regard to Purified water system and HVAC Systems
• Knowledge in HVAC and Purified water system operation and Maintenance principle.
• Experience in manufacturing in a GMP HVAC environment utilizing ISO 14644-1 classifications.
• Knowledge of various clean room standards across the Pharmaceutical Manufacturing Industry will be an added advantage.
• Familiar with Life cycle of the HVAC system (from design, operations, controls monitoring, maintenance and obsolescence management).
• Knowledge and experience working within a Computerized Maintenance Management System (CMMS). Familiarity with SAP is a plus.
• Demonstrated use of Reliability analysis tools such as FME, RCFA, etc.

Professional Competencies

• Resilient and resourceful
• Good oral/written communication and interpersonal skills
• Continuous learning mindset
• Foster team collaboration
• Strong work ethics

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

As the SAP BRIM Function Lead for Convergent Invoicing (CI), you will oversee the functional design, configuration and optimization of the Convergent Invoicing processes within complex SAP BRIM implementation. You will collaborate with cross-functional teams and business stakeholders to ensure seamless billing and invoicing operations, aligning with organizational goals and best practices.

What will you do?

• Analyse business requirements and align them with SAP BRIM Convergent Invoicing capabilities. Identify gaps and propose enhancements or workarounds to address business needs, while optimizing invoicing processes to ensure accuracy, efficiency, and compliance.
• Collaborate with technical and functional teams to integrate Convergent Invoicing with other SAP BRIM components, such as Subscription Order Management (SOM), Convergent Charging (CC), and FI-CA.
• To Identify opportunities to enhance existing Convergent Invoicing processes for better performance and usability.
• Stay updated on SAP BRIM advancements and incorporate relevant updates into existing systems.
• To oversee data flows and ensure consistency across upstream and downstream systems.
• Manage the end-to-end implementation of Convergent Invoicing, including system configuration, unit testing, integration testing, and user acceptance testing (UAT).
• Work closely with business users, project managers, and other stakeholders to gather requirements and deliver solutions.
• Provide guidance on best practices for billing and invoicing processes, ensuring alignment with industry standards.

Who we are looking for

We are looking for a business analyst with deep sector knowledge and experience in Hedge Funds administration to lead the development of new products and capabilities for Hedge Fund and Hybrid clients we serve globally. Our core fund administration capabilities spans middle office, core accounting, investor relations and reporting and is powered by our enterprise technology platform - Alpha across front office and ancillary capabilities. You will be leading one or more of the identified strategic workstreams from design to operating model development and deployment. To be successful, you will work across our client facing, product, global delivery, technology and Alpha platform teams to ensure we are developing new products and services that continue to delight our clients.

The successful candidate must be highly organized, possess strong analytic skills, ability to operate independently, good communication skills and an ability to move seamlessly between multiple projects/implementations with changing client requirements. The role will include executing development work for clients specific implementations and as part of the broader private markets offering with all clients.

Why this role is important to us

The Global Hedge business forms a significant portion of the Global Alternatives revenue stream. We are one of the largest Fund Administration provider globally with Assets under Administration in excess of USD 4 trillion dollars. To ensure we continue to exceed our clients’ expectations, we need to ensure we continue to invest in our core platforms strategically and continue to deliver leading product and service capabilities.

What you will be responsible for

• Lead and/or perform the execution of specified Global Hedge development programs, including partnering with other members of the client facing, product, global delivery (operations) and technology teams.
• Help create assigned development plans, manage development execution, coordinate requirements gathering, translating and participating in the agile development process, testing and roll-out of capabilities
• Facilitate program governance including compliance with policies, best practices, oversight of issues, risks, audit and compliance items in support of program reporting.
• Participate as product owner or assigned role for agile development programs including organizing program, status tracking, execution status meetings, issue escalation/resolution, and communicating status to internal and external stakeholders.
• Participate in development of transition plan to migrate new capabilities into our operating model; and addressing the administrative aspects of establishing the product or service offering
• Develop a deep understanding of the current technology and operating models within State Street supporting and affecting Global Hedge fund clients. This knowledge will increase your ability to create effective plans and execution of development.
• Collaborate with other teams to share approaches, develop best practices and improve the teams capabilities to successfully execute and deliver new capabilities or better serve clients.
• Support annual product assessment, planning and funding prioritization activities as requested by Manager.
• Support development of the Global Hedge Product roadmap as directed by Manager.

What we value

These skills will help you succeed in this role

• Highly Motivated individual whom can operate in a complex environment across multiple stakeholders necessary for the success of critical initiatives.
• Highly organized, strong analytic skills, ability to operate independently and to move seamlessly between multiple projects/implementations with changing client requirements.
• Strong communication and interpersonal skills, written and oral.
• Demonstrate strong project management and process transformation skills.
• Ability to organize, prioritize, balance multiple tasks and manage time effectively.
• Ability to facilitate project working groups, strong data gathering skills and requirements writing (epics and stories).
• Ability to demonstrate flexibility and successfully navigate changes in requirements / client feedback.
• Demonstrate the ‘Risk Excellence’ culture in your behavior and a high level of Code of Conduct

Education & Preferred Qualifications

• Bachelor’s degree on business, accounting or related field.
• At least 5 years’ experience gained either in a fund administration background or related roles where you can clearly demonstrate knowledge of the Global Hedge product offering.
• Project Management skills and/or certifications will be a plus.
• Experience in business requirements analysis.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy-a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About E-commerce

TikTok Shop is a discovery-based E-Commerce platform dedicated to becoming the first choice for users to discover and get good products at good prices. In multiple scenarios such as livestream E-Commerce and video content E-Commerce fields, the international E-Commerce business hopes to provide a more personalized, proactive and efficient consumption experience for global users, provide good platform services for merchants, and achieve our mission of "to sell good things with a good price easier; to make life better at user's fingertips".

About the team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users. Our mission is to democratize commerce through technology, and we’re looking for passionate individuals to join our team to make a difference.

Responsibilites

1. Develop and execute product strategies aimed at acquiring, engaging, and retaining users.

2. Identify and prioritize growth opportunities based on market trends, user insights, and data analytics.

3. Design and implement scalable promotional tools and systems that empower merchants to create effective campaigns.

4. Optimize promotional effectiveness through A/B testing, personalization, and data-driven decisions.

5. Collaborate with engineering, design, data, and business teams to deliver high-quality product features.

6. Advocate for a user-first approach, ensuring that all growth and promotion strategies enhance the overall user experience.

Qualifications

Minimum Qualifications

Bachelor's degree or above.

Minimum 5 years of e-commerce product experience.

Possess good user empathy and business logic, interested in overseas markets, able to actively research and identify differences in different markets.

Preferred Qualifications

Excellent logical and structured thinking, able to clearly define and decompose core indicators, reasonably evaluate business benefits, and have judgment on priorities; deeply understand the key to product success or failure, can clearly define problems, seek multiple solutions.

Strong collaboration and stress resistance ability, able to clearly define project goals, plan project rhythm, and coordinate cross-team resources to implement projects.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Conduct technical decarbonization studies for all RES projects including costs impact estimation.
• Experience to employ carbon reducing technologies efficiently on large-scale buildings, both new builds and retrofitting
• Calculates initial cost and payback period for carbon reducing investments
• Responsible for completing and submitting BCA Template and for explaining cost benefits to the review board.
• Implements requirements to achieve various energy & sustainability certifications and manages certification process.
• Knowledge of solar PV, air and ground source heat pumps, wind turbines, heat regeneration, and other energy saving technologies
• Knowledge and experience with energy modeling
• Knowledge of “fabric first” envelope analysis

Requirements

• Fluent in English
• University engineering degree (Environmental, Electrical, Mechanical); Masters preferred
• Certification or accreditation in one or more sustainable programs
• Minimum 8 years of experience

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Lead and oversee the QA process, offering guidance and mentorship to the QA team.
• Review and evaluate system specifications to create comprehensive test strategies and plans.
• Execute both manual and automated test cases, analyzing results to ensure the delivery of high-quality products.
• Collaborate closely with the software team to devise effective testing strategies, ensuring a seamless process throughout the software development lifecycle.
• Document and track testing phases and defects, reporting bugs and issues to the development team.
• Provide clear, constructive, and insightful feedback to the software team, fostering strong working relationships.
• Advise teams on potential software improvements, contributing to enhanced design and development.
• Present findings and recommendations to stakeholders, focusing on strategies to improve software performance.
• Work under pressure to meet tight deadlines, ensuring timely delivery of high-quality results.
• Stay up-to-date with emerging technologies and testing tools to continuously enhance QA processes.

Requirements:

• Minimum of 2 years of relevant QA experience.
• Minimum Diploma or higher qualification in a related field.
• Specialized certifications in QA or Software Testing are preferred.
• Strong understanding of the software development process with the ability to quickly grasp business and customer expectations.
• Analytical mindset with excellent problem-solving skills and keen attention to detail.
• Strong communication and consulting skills to effectively convey issues and insights to the software team.
• Solid presentation skills to showcase software improvements.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Salary: Up to $5500

Location: Alexandra

Job Description:

• Audit & Vetting performance monitoring and preparation for vetting in close liaison with in-house Marine, Operations & Technical Departments

• Arrange office interviews with all stakeholders for seagoing Officers

• Monitor and evaluate the performance of Crew Department personnel

• Prepare crewing budget and follow up crewing account matter

• Maintain, update, and disseminate company instruction to vessel, manning office and concerned parties

• Lead and oversee various activities for the welfare and morale programs for sea personnel and their families and union matters

Job Requirements:

• Minimum 5 years of experience in maritime crewing operations
• Proven leadership and team management skills
• Strong knowledge of international maritime regulations and standards
• Excellent communication and interpersonal skills
• Proficiency in crewing management software (Danaos/ShipMate)
• Bachelor's degree in Maritime Studies, Human Resources, or related field (preferred)

EA Personnel Name: Chong Yeoh Choo

EA Personnel No: R1437462

EA License No: 21C0845

Purpose and Scope

We are seeking a highly skilled and motivated E&I Engineer to lead the E&I Maintenance team. The ideal candidate will possess extensive experience in electrical and instrumentation systems within power or utilities plant environments. This role involves ensuring optimal performance, safety, and reliability of E&I equipment while leading maintenance initiatives and improvements.

Key Roles and Responsibilities

• HSSE Compliance: Ensure adherence to plant Health, Safety, Security, and Environment (HSSE) standards. Actively participate in HSSE walkdowns and initiatives to maintain high safety standards.
• Methodology Preparation: Develop, review, and implement Method Statements (MS) and Risk Assessments (RA) for all electrical and instrumentation work activities to mitigate risks and enhance safety.
• Maintenance Planning: Plan and schedule both corrective and preventive maintenance works. Collaborate with operations, OEMs, and contractors to prioritize tasks, mobilize workforce, allocate resources, and procure necessary spare parts.
• Team Leadership: Lead and mentor technicians in executing preventive and corrective maintenance tasks, ensuring adherence to procedures and standards.
• Issue Troubleshooting: Diagnose and troubleshoot critical and major plant issues, participate in Root Cause Analysis (RCA) to identify solutions, and drive continuous plant improvement initiatives while managing costs effectively.
• Shutdown Management: Plan, schedule, and coordinate vendor/OEM shutdown maintenance of E&I systems. Lead shutdown activities and ensure thorough documentation is maintained.
• Procedure Development: Establish and optimize maintenance procedures for all electrical and instrumentation systems, promoting best practices.
• Instrumentation Expertise: Conduct maintenance and troubleshooting on field instrumentation, including control valves, performing loop checks, and executing calibration of instrumentation systems.
• Control Systems Proficiency: Troubleshoot and maintain PLC (Programmable Logic Controller) and DCS (Distributed Control Systems), with a strong emphasis on experience with Yokogawa Centum DCS systems.
• Electrical Systems Maintenance: Provide expertise in maintaining electrical systems, including switchgear, transformers, MV/LV switchboards, Fire alarm and CCTV systems.
• Spare Parts Management: Oversee the review and maintenance of plant critical spare parts inventory, ensuring availability and readiness.
• Documentation and Reporting: Maintain accurate records of maintenance activities and contribute to the preparation of technical documentation, standard operating procedures (SOPs), and maintenance manuals.
• Ad-hoc Duties: Execute other tasks and responsibilities as assigned to support operational objectives.

Qualification, Skills and Experience

• Bachelor’s degree or diploma in Electrical, Instrumentation, or Control System Engineering.
• Minimum of 8 years of relevant experience in a power plant or utilities plant environment.
• Technical Proficiency: Strong knowledge of field instrumentation, electrical systems, control systems, and industry standards.
• Problem Solving: Excellent analytical and troubleshooting abilities with a methodical approach to problem resolution.
• Team Collaboration: Proven ability to work effectively in a team environment, fostering collaboration and teamwork.
• Communication Skills: Strong communication and interpersonal skills, with the ability to present technical information clearly to various stakeholders.
• Proactive Attitude: Demonstrated ability to stay current with new technologies and apply innovative solutions to optimize plant operations.
• Leadership Qualities: Effective leadership and mentoring skills with a commitment to developing team members.
• Adaptability: Flexible and resourceful, with a positive attitude and willingness to learn from experienced colleagues.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

Position details:

*Attending to customer phone calls (Call Centre), Email and walk-in customer at Front counter.

*Scheduling daily repair jobs

*Preparing qoutation for repair job and spare part sales

*Coordinate with teachnician on repair job details and follow up

*Handle monthly Service Centre reports and invoices (Senior Customer Service Officer/Team lead position)

*Able to lead and supervise Customer service team (Senior Customer Service Officer/Team lead position)

*Candidate with relevant experience may conside for Senior Customer Service Officer/Team lead position

*Candidate with experience/knowledge on electrical appliance repair and sales will be a plus point

Able to start on Jan 2025 or immediate.

Training will be provide.

5 working days (Monday - Friday), 9am to 6pm

Location: Near Bishan / Marymount

Role and Responsibilities

The successful candidate will work under the Regional Enterprise Architecture Department. He/She is responsible for overseeing the development, deployment, and governance of AI and GenAI solutions. He/She will formulate the Organization’s AI/GenAI management, AI policies, and standards to support the short-term and long-term strategic plan, investment, and enterprise architecture roadmap. This role involves coordinating with various stakeholders, ensuring compliance with best practices, and driving the adoption of AI technologies across the organization.

Strategic Planning, Governance, Stakeholder Management:

• Develop and implement a strategic roadmap for AI and GenAI initiatives.
• Establish governance frameworks and policies to ensure compliance and best practices.
• Monitor and enforce adherence to governance policies.
• Engage with business leaders, IT teams, and other stakeholders to understand their needs and promote the benefits of AI technologies.
• Facilitate communication and collaboration between different departments

AI/GenAI Development & Advisory

• Identify and promote innovative use cases for AI and GenAI.
• Support the development of custom AI applications, models, and solutions.
• Work on functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures, in collaboration with other teams.
• Lead and develop chatbot (ChatGPT) and automation business flow using Microsoft technology stack such as MS OpenAI, AI Search, Power Platform, etc
• Conduct evaluations of the Large Language Models provided by the key players in the market.
• Encourage experimentation and prototyping to drive digital transformation.
• Advise on a broad range of technology associated with AI.

Security and Risk Management:

• Implement security measures to protect data and AI models.
• Ensure that AI solutions adhere to security policies and standards.

Training and Enablement:

• Develop and deliver training programs to upskill employees on AI and GenAI tools.
• Provide ongoing support and resources to users and developers.
• Develop training material and provide tech talk to users.
• Foster a community of practice for sharing knowledge and best practices.

Support and Maintenance:

• Provide ongoing support and maintenance for AI solutions.

Job requirements:

• Minimum 12 years of related experiences in IT industry with banking experience.
• Minimum 8 years of experience in applying AI to practical and comprehensive technology solutions.
• Professional certifications in Azure, Artificial Intelligence & Data Science.
• Bachelor's degree related to Artificial Intelligence or Data Science.

Technical Expertise:

• In-depth Knowledge of AI and GenAI technologies, including machine learning, deep learning, natural language processing, and generative models.
• Proficiency in using AI development frameworks (e.g., TensorFlow, PyTorc).
• Deep understanding in Azure Cloud, MS OpenAI, AI Search, Form Recognizer, ADLS, and Cosmos DB.
• Deep understanding and practical experience with LLMs such as GPT, Llama, Claude, etc.
• Excellent knowledge in agentic AI.
• Practical experience in defining MLOps and DataOps.
• Experience in REST API development, familiar with development framework such as Django, express JS, spring Boot, etc
• Experience in modern data platform, NoSQL database design, and RDBMS design and optimizations.
• Experience in data transformation/integration, BI, data analytics, reporting, and machine learning toolsets such as Talend, Alteryx, Tableau, PowerBI, etc.
• Expertise in data analysis, data engineering, and statistical modeling.

Leadership and Management Skills:

• Ability to lead and mentor a team of AI architects and engineers.
• Experience in managing AI Product, including planning, execution, and delivery.
• Ability to engage with business leaders, IT teams, and other stakeholders to promote AI initiatives.
• Ability to develop and implement a strategic roadmap for AI and GenAI initiatives. Understanding of business processes and the ability to align AI solutions with business goals.
• Ability to identify and promote innovative use cases for AI and GenAI.

Governance and Compliance:

• Knowledge of AI governance frameworks and best practices for managing AI technologies.
• Ability to assess and mitigate risks associated with AI deployments.

Communication and Training:

• Ability to articulate the value and benefits of AI to stakeholders.
• Experience in developing and delivering training programs to upskill employees on AI technologies. Ability to create a knowledge-sharing culture and foster a community of practice.
• Strong presentation, technical documentation, and project management skills.

Problem-Solving and Innovation:

• Strong analytical and problem-solving skills to address technical challenges.
• Ability to drive continuous improvement and innovation in AI solutions

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068130

• Experience in Active Directory/ Entra AD required.
• Lead the system team, overseas the managment of WINdows & Linux both.
• Monitor and maintain Windows and Linux servers to ensure optimal performance and uptime.
• Assist in troubleshooting and resolving system-related issues for both platforms.
• Perform routine maintenance tasks, including updates, patches, and backups.
• Manage user accounts and access permissions across Windows and Linux environments.
• Support system deployments, configurations, and software installations.
• Manage user Access Control, Security policies and system configuration.
• Document system configurations, processes, and procedures for future reference.
• Assist with system monitoring and generate performance reports.
• Collaborate with senior team members to implement security measures and best practices.
• Participate in disaster recovery and business continuity planning activities.
• Provide technical support to end-users and escalate issues as needed.
• Collaborate with other IT Teams.

Requirement

• Minimum bachelors degree holder
• Hands on Entra AD experience
• Minimum 5 years of experience in server administration
• Hands on experience in administering Windows & Linux Servers.
• Good to have experience in VMWare, Nutanix.
• Able to multi task

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business system of the Patent Search Examination & Analytics (SEA) Unit.

You will:-

• Ensure critical operational system is aligned with business needs to ensure business continuity and operational efficiency of internal and contracted processes.
• Plan and drive IT system upgrades through regular maintenance and system renewal.
• Provide solutions to address process and system issues when they arise.
• Analyse existing systems, business needs and users feedback, identify bottlenecks and implement system changes to improve system performance, user experience and optimise processes.
• Evaluate system data policy and implement system archival process.
• Ensure optimal utilisation of resources and be the go-to person on how data and technology can be used for enhanced performance tracking and transformed processes with automation.
• Review whether internal controls are sufficient and effective to mitigate risks. Lead system studies and innovation projects for adopting emerging technologies for efficiency gains using automation and AI and improving user experience for various functions within unit.
• Support Deputy Director in unit’s planning for budget, capacity projection and performance metrics.
• Undertake ad hoc unit projects assigned.

Are you the one? Please write to us if you have/are:

• A degree, preferably in systems engineering or computing, with 5 to 8 years of relevant working experience, preferably in system project and dashboard development. Background in patents, experience in data analysis, SQL and knowledge in VBA/Python, basic coding/programming knowledge is a plus.
• Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines.
• Analytical, resourceful, able to work independently and in a team involving multiple groups of users and technical teams.
• Able to drive system-related process improvements using evidence-based/data-driven approach.
• Proven track record of successfully launching new system including change management.
• Experience in agile, design thinking and user experience improvements.
• Excellent communication and collaboration skills.
• Proficient with Microsoft Office applications and in particular Microsoft Excel and PowerPoint.

To apply for this position, please email your CV to [email protected]

Role: Oracle Database Administration Team Lead

Contract: 12 months

Location: East, SG

• Oversee the Oracle database administration team, ensuring efficient management of all database operations.
• Manage the installation, configuration, and upgrading of Oracle databases and tools. Ensure the security and integrity of databases by implementing backup and recovery solutions.
• Monitor database performance and optimize SQL queries for better efficiency. Coordinate with development teams to assist in database design and support for application development.
• Troubleshoot and resolve complex database-related issues. Implement and maintain database patching, updates, and upgrades.
• Establish and enforce database standards, procedures, and best practices.
• Lead capacity planning and database scalability efforts.
• Provide mentorship and training to junior DBAs and support their development.

Summary:

• Basic salary up to $6000
• Variable bonus + AWS
• Location: Alexandra
• 5 days work week
• Opportunity to enhance leadship & management skills
• Career advancement: Crewing Ops Manager

Key Responsibilities:

• Audit & Vetting performance monitoring and preparation for vetting in close liaison with in-house Marine, Operations & Technical Departments
• Arrange office interviews for seagoing officers
• Monitor and evaluate the performance of Crew Department personnel
• Prepare crewing budget and follow up crewing account matter
• Maintain, update, and disseminate company instruction to vessel, manning office and concerned parties
• Lead and oversee various activities for the welfare and morale programs for sea personnel and their families and union matters
• Other related ad hoc duties assigned by the Crewing Manager

Key Requirements:

• Min 5 years of experience in Maritme crewing operations
• Proficiency in Danaos / ShipMate

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Join Our Team as our Lead Kids Fitness Coach at our Tanglin Mall academy!
First Konnection, an authorized Education Recruitment Specialist, is partnering with a leading sports education centre to find passionate educators eager to work in kids' fitness.

If you have experience in parkour and fitness coaching for children, we want to hear from you!

About the Role
As our Lead Kids Fitness Coach, you will design and lead dynamic fitness classes aimed at children aged 4 to 12.

This role requires a passion for child development, physical fitness, and coaching in a fun and supportive environment.

You'll use custom-built obstacle courses and engaging fitness challenges to help kids build confidence and motor skills.

Work Hours

• Weekdays: 9:30 AM to 6:30 PM (with a 1-hour lunch break)
• Weekends: 9 AM to 6:30 PM
• Half-day work: 3:30 PM to 6:30 PM (for half-day shifts)
• 5½-day work week

Work Location: Tanglin Mall, Singapore

Key Skills & Requirements

• Parkour or fitness coaching for children.
• Experience leading kids' fitness classes.
• Strong communication and leadership skills.
• Ability to engage with children of different skill levels.
• First-aid certification is preferred.

Submit your application here or directly on MyCareersFuture.

Let’s shape the future together!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description:

• Manage and guide a team of technicians to perform vehicle service (commercial vehicles) and repair with excellent quality, turnaround time and productivity to meet customers’ requirements
• Ensure repair work is up to standard as to avoid comeback job
• Troubleshoot technical problems by using of electronic diagnostic tools, identify defects and repair actions, parts requirements for repair
• Advice on repair status to supervisor & test drive vehicle after repair when necessary
• Supervise and control of spares used on contract vehicles
• Ensure all work carried out are in accordance with safety and housekeeping requirements
• Assist Customer Service personnel in providing quotation for repair work

Job Requirements:

• Min NITEC in Automotive Engineering or relevant certification
• Relevant experience 1-2 years in automotive repair (able to handle commercial vehicles up to that of Prime Movers (HDT)) and technical service, use of diagnostic tools, warranty administration with SOP and documentation, technical investigation and report writing
• Ability to understand electrical drawings

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Micron is a global leader in NAND technology, pushing the boundaries of semiconductor possibilities. As the Lead (SMTS/Sr. Mgr) of NAND CMOS Team, you will be responsible for the introduction and ramp of ALL NAND products in Singapore, and ensure that all CMOS Device aspects (time-0 and Reliability) are fulfilled with highest quality. You will ensure that all Device VDLs are monitored on a weekly basis, manage a Device Health dashboard (time0 and REL), and provide direction on device optimization/centering to ensure all downstream product requirements are fulfilled on-time.

Leader Responsibilities:

• Ensure that all CMOS VDLs meet Device Maturity Index (DMI) requirements.
• Be the Electrical-SPEC (ESPEC) gate-keeper across all NAND CMOS technologies (through process conversions), and ensure high confidence ESPEC compliance is maintained throughout.
• Manage & Maintain ESPEC spec-source and ensure that performance is compliant with PDK commit. If issues arise, work closely with Design for DTCO containment.
• Have in-depth understanding and ensure full compliance to all key business processes (ESPEC, DTCO, FMEA, DMI, etc..)
• Have in-depth understanding of circuit usage/fail modes (for every VDL), and be able to understand Live-Die vs. Param layout differences.
• Have in-depth understanding of NAND Voltage Spec (VSPEC) document, and ensure that you work with partner Produce & Quality organizations to guarantee 0 VSPEC violations through all end-2-end test methodologies (Probe, Qual flows).
• You will work closely with Device Reliability teams to enable fast reliability flows, towards establishment of continuous line monitor of REL health.
• You will engage seamlessly with the CMOS Process Integration and Device Technology Teams, and foster a One-Team culture always.
• For every Device issue, you will inculcate an FMEA-first and TCAD-first mindset, before deploying silicon solutions.
• Develop a culture of excellence, psychological safety, inclusion, and engagement.
• Continuously improve CMOS team technology approaches and business processes to meet customer needs and adapt to the changing landscape.
• Implement project management best known methods (BKMs) to coordinate activities and deliver projects on schedule.
• Drive effective multi-functional collaboration with internal customers (design, PE, etc.) and partners (integration, process, scribe, modeling, etc.).
• Negotiate and clarify roles and responsibilities with all partner organizations.
• Summarize complex problems and communicate solutions and execution plans to executive leadership.
• Maintain seamless communication between all departments and sites across organizational borders.

Qualifications:

• MS degree (required) or PhD (preferred) with 7-10+ years of DRAM and/or NAND research and development experience.
• Proven capability to deliver novel technology solutions and successfully resolve complex issues that span multiple groups.
• Proven ability to think and communicate clearly in urgent and stressful situations.
• Strong background in CMOS integration, scaling, and device physics.
• Deep knowledge of Design of Experiments (DOE) principles and analytical skills.
• Innovation track record with a proactive approach to exploring new ideas and adapting quickly to change.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Innovation Enabled
• Develop AI-Powered Solutions: Design, build, and deploy AI models and applications that enhance teaching and learning personalization, critical thinking, and engagement, aligning with SMU's innovation goals.
• Modernize IT Services: Leverage AI technologies to automate workflows and modernize IT operations, ensuring they are secure, resilient, and efficient, contributing to operational excellence.
• User-Centric
• Enhance User Experience with AI: Implement AI-driven tools and services that provide seamless and consistent experiences across SMU's digital platforms, grounded in human-centered design principles.
• Empower Employees through AI Tools: Develop and deploy personalized AI applications that assist employees in automating repetitive tasks, improving productivity, and enabling a focus on strategic, value-added work.
• Data-Driven
• Build Unified Data Solutions: Collaborate with the data team to create AI models and pipelines that unify and make institutional data accessible for informed decision-making and analysis.
• Generate Intelligent Insights: Use advanced analytics and AI techniques to deliver actionable insights, helping stakeholders identify opportunities for improvement and refine services.
• Technical Execution and Collaboration
• AI Model Development: Develop and optimize machine learning models, ensuring scalability, accuracy, and relevance to SMU's needs.
• Infrastructure and Tools: Set up and manage the necessary infrastructure, tools, and pipelines to support AI development and deployment efficiently.
• Cross-Functional Collaboration: Work with stakeholders across departments to understand requirements, integrate solutions, and ensure AI systems meet business needs.
• Governance and Continuous Improvement
• Ensure Ethical AI Practices: Work with the governance team to implement governance frameworks and maintain compliance with data privacy and security policies in all AI initiatives.
• Upskill and Support: Provide hands-on technical training to team members and SMU staff, building internal AI capabilities and fostering a culture of innovation.

• Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Machine Learning, or a related technical field.
• Minimum 8 years' experience in an IT role, with 2 to 5 years in AI and related fields.
• Professional Certifications (optional but desirable):
• Certifications in AI and Machine Learning, such as:
• Microsoft Certified: Azure AI Engineer Associate
• Google Professional Machine Learning Engineer
• AWS Certified Machine Learning Specialty
• Data-related certifications, such as:
• Certified Data Scientist or similar credentials.
• AI ethics or governance certifications are an added advantage.
• Hands-on experience in deploying AI/ML models on cloud platforms, e.g. Azure Cognitive Services, AWS SageMaker, or Google AI Platform.
• Familiarity with cloud-native tools for orchestration, such as Kubernetes, and serverless computing solutions like AWS Lambda or Azure Functions.
• Knowledge of cost optimisation strategies for AI workloads in the cloud.
• Good knowledge of Python or other programming languages for machine learning and data science tasks, including libraries like NumPy, pandas, and Matplotlib.
• Ability to write efficient code for statistical modeling or production-grade AI system development.
• Familiarity with shell scripting and version control tools like Git.
• Proficiency in building, training, and deploying machine learning models using frameworks such as TensorFlow, PyTorch, Scikit-learn, or Keras.
• Strong understanding of advanced ML concepts like transfer learning, reinforcement learning, and unsupervised learning.
• Expertise in working with large-scale data using tools like Apache Spark, Hadoop, or SQL.
• Familiarity with ETL (Extract, Transform, Load) processes to prepare and clean data for machine learning.
• Understanding of database systems, both relational (e.g., MySQL, PostgreSQL) and non-relational (e.g., MongoDB, Cassandra).
• Proven track record of designing, implementing, and maintaining AI/ML models that solve real-world problems.
• Experience in developing AI pipelines for model training, testing, and deployment.
• Knowledge of MLOps practices for scalable and maintainable AI systems.
• Demonstrated ability to work effectively in cross-functional teams, engaging with stakeholders to understand business requirements and translate them into technical solutions.
• Experience in a university setting, contributing to academic or research projects, or supporting faculty and students with technical AI solutions is an advantage.
• Strong communication skills to articulate technical concepts to non-technical stakeholders and promote AI literacy.
• Problem-Solving Ability: Strong analytical thinking and a structured approach to solving complex challenges using AI and data.
• Knowledge of AI Governance: Understanding ethical AI practices, data privacy standards (e.g., GDPR), and bias mitigation techniques.
• Proficiency in Automation platforms like Power Automate and Visualization Tools like Tableau, Power BI, or Python libraries (e.g., Seaborn, Plotly) for automation integration and presentation of AI-driven insights.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

The Job:

• Developing and implementing procurement strategies aligned with organizational goals
• Analyzing spend data and market trends to optimize sourcing strategies
• Building and maintaining strong relationships with key suppliers and stakeholders
• Identifying, assessing, and mitigating risks in the procurement process
• Driving process improvements and fostering innovation
• Leading and inspiring the procurement team, fostering a culture of collaboration and high performance
• Identifying and nurturing talent within the procurement team

The Requirements:

• Minimum 10 years of relevant work experience
• Minimum Degree Equivalent Qualification; or Equivalent professional procurement experience
• Strong project and time management skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Vice President (VP), Sales & Advisory Business Execution Lead Analyst, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Sales & Advisory Business Execution Lead Analyst is senior member of the Asia South Investment Advisory Team. The role is a seasoned professional who applies in-depth knowledge to drive improvement of investments sales & advisory processes and work-flow. Integrates subject matter and industry expertise. Requires in-depth understanding of how areas collectively integrate as well as coordinate and contribute to the objectives of the investment sales & advisory function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area of investent sales & advisory are directly affected by the performance of the individual.

Responsibilities:

• Management of specific investment advisory artifacts with inputs from various internal partners
• Work with key control stakeholders and other internal partners to streamline investment sales & advisory process.
• Deliverables include elevating internal client (Bamkers and Investment Counselors) and external client experience related to investment sales & advisory process.
• Work with internal partners to support project management of strategic initiatives to improve processes and risk management.
• Sharp and concise presentation of key business intelligence and strategi initiatives to obtain buy-in from key stakeholders and keep them updated.
• Work with key control stakeholders and other internal partners to effectively manage risks in the investment sales & advisory process through systemic controls and where systemic controls are not viable, through effective operational controls.
• Foster and maintain relationships with business stakeholders, support, testing and development team members
• Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8-10 years relevant experience in investment products, and investment sales & advisory processes
• Required skills include project management, quantitative aptitude, and the ability to effectively synthesize and communicate complex business issues through concise presentation skills.
• Good interpersonal skills to oversee cross disciplinary work streams.
• Extensive project management and strategic analysis experience.
• Interest and experience in the financial services industry, in particular in the areas of wealth management and investent products
• Must be extremely organized, motivated and a self-starter
• Ability to prioritise is key as is ability to juggle several tasks at once.
• Must work well under pressure whilst, enthusiastic, hard-working and positive
• Desire to improve processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Team player and relationship management skills
• Ability to work under pressure and manage tight deadlines
• Ability to learn/understand some technical implications of system design
• Willingness to ask questions, challenge the process and seek out answers
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Excellent analytical and problem solving skills
• 
  
• Education:
• Bachelor’s/University degree or equivalent experience, Masters degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

• Leading the customer with world class business / technical advisory and ensuring that the tools made available are utilised appropriately to maximise the probability of renewals. i.e., Account Plan, Entitlements, QBR/CSAT, Value Realisation, Account 360
• Proactively driving new opportunities on CASE Accounts to identify at least $1 of opportunities for every $1 the customer has spent on CASE. e.g., $100K customer > $100k of additional opportunities (excluding renewals)
• Assisting Sales and Presales to proactively grow the list of active CASE customers through the acquisition of new logos.
• Achieving Gross Profit (GP) target of on each CASE Contract.
• Achieving ongoing operational efficiencies.
• Contributing to the growth of company’s culture and ways of working.
• Maintaining an active Career Development Plan with career, training and certification goals achieved on-time.

Qualifications:

• Have an IT Degree, relevant tertiary education in Computer Science or relevant experience
• Have at least 7+ years of successful ServiceNow support/delivery
• General understanding of ServiceNow licensing
• Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation
• Demonstrated effective interpersonal and communication and negotiation skills
• A clear understand of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
• Experience in providing application support in ServiceNow
• Experience in prioritising competing demands and achieve results with customer focused approach
• Strong business acumen, analytical mind focused on problem-solving, strong technical skills and customer presentation skills
• Successful teamwork experience and intuitive understanding when to escalate
• Experience across multiple ServiceNow releases ideally from Orlando to most recent release, ability to clearly articulate release updates and impacts to customers
• Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies
• Additional ServiceNow Certifications or Accreditations

About the Company

Our Client is an innovator and leader in the mobility space.

Responsibilities

We’re looking for a Software Engineering Technical Lead to provide sound technical expertise in the design of backend architecture and systems to deliver impactful products to users.

• Lead backend architecture design, defining scope and optimising systems;
• Design functional flows and document critical requirements;
• Develop code and provide technical mentorship to team members;
• Resolve complex technical issues in a hands-on manner;
• Enforce best practices to ensure quality and security of code;
• Perform evaluations on existing systems to propose enhancements or mitigate risks;
• Work across functions and with internal stakeholders.

Requirements

• Degree in Computer Science or any relevant discipline;
• At least 6 to 8 years of experience in a technical role in backend development;
• Strong proficiency in multiple tech stacks;
• Hands-on experience in Agile software development;
• In-depth understanding of and experience in AWS;
• Strong problem-solving skills;
• Experience in various documentation tools;
• Good communication skills and ability to work cross-functionally.

Employment Details

• Permanent role;
• Hybrid work arrangement;
• Excellent remuneration and benefits.
• 
  

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).