• Supports and challenges the top management of Asian markets through the strategic planning and reviewing process
• Supports on the planning and execution of strategic projects
• Supports on Food services distribution (FSD) related M&A projects with providing expert knowledge to a commercial assessment of the underlying target company and an indication on the synergy potential (e.g., purchasing, assortment, logistics and customers).
• Supports the integration of acquired Food services distribution companies into parent company along functional interfaces and supports the realization of synergies based on the value creation plan
• Delivers a monitoring of the general business performance, a tracking of the Strategy Plans and seeks for optimization levers for Asian markets
• Supports in the financial steering of the Asian markets
• Designs a comprehensive operational KPI benchmarking across all Asian markets to enable a sound business steering
• Supports on the knowledge and best practice sharing within the FSD portfolio but also with HQ's FSD businesses
• Establishes and manages interfaces between Asian markets to HQ Corporate Functions and to other FSD companies
• Prepares and accompanies the top management of Asian markets for Investment Committee meetings.
• Makes sure that all HQ standards and guidelines are met within Asian markets to ensure compliance accuracy

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

POSITION SUMMARY

Responsible for developing and implementing tax strategies to ensure compliance with international and local tax regulations while optimizing the organization’s tax efficiency. Key areas of focus include transfer pricing, where the incumbent will design policies, conduct analyses, prepare documentation, and ensure adherence to evolving regulations, and tax planning, where they will identify opportunities to minimize liabilities, advise on tax implications of corporate strategies, and support business initiatives. The role also involves managing tax audits, resolving disputes, liaising with tax advisors and authorities, and staying updated on legislative changes to address tax risks and opportunities proactively.

The incumbent will undertake any or all of the following and has authority for:

Transfer Pricing

• Develop and implement robust transfer pricing policies and strategies
• Conduct thorough transfer pricing analyses/study to support intercompany transactions
• Prepare transfer pricing documentation and reports
• Monitor legislative changes in transfer pricing, BEPS and recommending/implementing strategies to ensure continuous compliance
• Advise on transfer pricing adjustments to optimize tax efficiencies of the Group
• Review and analyze transfer pricing agreements and contracts for compliance and effectiveness
• Address and resolve any transfer pricing disputes and develop effective negotiation strategies
• Perform risk assessments related to transfer pricing and propose mitigation strategies
• Organize and track relevant intercompany agreements, including working with finance and legal team
• Keep abreast of international transfer pricing trends and best practices to enhance company policies

Tax Planning

• Advise on tax strategy/opportunities/savings for the Group and provide recommendations/guidance on ways to reduce tax liabilities/exposure
• Advise the impact of tax liabilities and corporate strategies arising from new tax laws
• Support strategic tax planning for new business initiatives
• Work closely with tax professionals, if any, on tax planning strategies

Other Duties

• Supervise and oversee matters relating to any tax related audit & tax litigation, if any
• Liaising with tax professionals, tax advisor and tax authorities as needed
• Perform other related duties as assigned or indicated by responsibilities

Candidates with the following prior experience are preferred:

• Worked in Big 4 or MNC
• Singapore and regional tax exposure
• Good Knowledge of local tax regulations in Singapore, Saudi, Malaysia & Indonesia

1. Marketing to get the jobs/projects for company.

2. Arrange to complete the job/project and handover to the clients.

3. Collect the payment from the clients.

4. Overall lookafter the project.

5. Gebiz tender experience more priority.

6. Singapore Seneior Citizen is high priority.

7. Foriener with B.Sc in civil enginering with 5 years Singapore working enperience may apply.

Job Summary

The Healthcare Project Implementation Supervisor supports mid to large scale projects consisting of single/multi-site implementations with multiple products and services. He/She analyzes customer solutions and actively participates in successful solution implementation while meeting the needs of customers and the company. The Healthcare Project Implementation Supervisor manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits as defined by the implementation Master Operating Plan (MOP).

Job Responsibilities:

• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources.
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Conducts information gathering work sessions with stakeholders to establish "as-is" (i.e., current state) maps and "to-be" (i.e., proposed state) for business process and process improvement recommendations.
• Designs and implements communication plans to ensure those affected by projects are informed and updated.
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

Job Requirement:

• Possess a Bachelor’s degree in Supply Chain or Industrial Engineering related discipline
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry
• Excellent communication and negotiation skills
• Confident and able to collaborate and manage stakeholders of all levels
• Good team player; self-driven; energetic and motivated
• Experience in program/project management preferred

Job Requirement

1. Diploma/Degree in business, management or human resource discipline.

2. A minimum of 3-5 year of dedicated HR role covering full HRspectrum.

3. Proficient in Japanese language (JLPT N2 level). This position requires accurate and precise communication regarding HR matters with expatriates from Japan as well as Japanese-speaking counterparts such as multiple departments (HR, Finance, IR, Sales, Internal Audit) of the parent company in Japan, JCCI, JETRO, and recruitment agencies.

4. Proficient in Microsoft Office skills including being familiar with multiple Excel formulas, designing a set of useful Excel macros that helps automation of manual processes, using Word documents to merge HR policy/Handbook/company rules.

5. Good knowledge of employment related laws and regulations.

6. Possess the ability to perform multiple tasks simultaneously.

Job Responsibilities

Primary tasks

· Take on all aspects of hands-on HR duties, including employee recruitment, work pass application, payroll, compensation, employee benefits, etc.

· Review and propose improvement to the workflow and procedures. Propose, implement/improve, and maintain HR system data integrity.

· Main contact person of specific HR duties both externally and internally., including Japanese-speaking counterparts such as multiple departments (HR, Finance, IR, Sales, Internal Audit) of headquarter in Tokyo, JCCI, JETRO, recruitment agencies.

· Support Directors to establish and upgrade HR system and policies and propose improvements thereof.

· Perform daily HR duties to cover the absence of other HR staff or subordinates.

Other Tasks

· Ensure compliance with statutory reporting and filing requirements.

· Manage and allocate employee schedules for qualification renewal, training, health checkups, etc.

· Attend physical/on-line seminars to learn and collect up-to-date HR information and apply to MPCS HR system, as necessary.

· Undertake other duties assigned by supervisors.

• Understand our salon products & services.

• Coordinating the implementation of the Safe Management Measures for the store.

• Maintain the cleanliness of the shop area & understanding the importance of hygiene and cleanliness of the shop.

• Ability to handle customers' requests and complaints with grace.

• Establish contact and developing relationships with customers.

• Recommend hairstyle, coloring and treatment, according to the client’s preference.

• Hands-on experience in coloring, rebonding, hair setting, hair perm techniques.

• Style customer's hair to desired effect, including shaping, curling, cutting, trimming, setting, etc.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered.

• ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service.

• Inform clients about new services, Promotions and discounts.

• Liaise with external Marketing Company on the Salon promotion campaign & advertising.

Requirements:

• Minimum 5 year working experience.

• Good interpersonal and communication skills.

• Friendly, outgoing, creative mindset and a good eye for design.

• Able to work any shift or split shift

• Able to work OT on weekends and public holiday.
Must be able to work extra hours or weekend if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Summary

We are looking for a Project Manager experienced in business project management skills and prior experience with financial products.

Mandatory Skill-set

• Bachelor’s degree in Business Administration, Project Management, Finance, or a related field;
• Proven experience in project management, with a focus on business initiatives;
• Prior experience in managing projects related to financial products;
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders;
• Solid understanding of financial management principles as they relate to project delivery;
• Proficiency in project management tools and software;
• Oversee project financials, ensuring they are accurately updated and captured in a timely manner.

Desired Skill-set

• PMP Certified.

Responsibilities

• Lead and manage projects to ensure timely delivery within budget constraints, utilizing best practices and methodologies;
• Work closely with stakeholders across business units and technology teams to ensure alignment on project objectives, deliverables, and timelines;
• Provide regular updates to stakeholders, facilitating transparent communication regarding project progress and addressing any concerns;
• Monitor and follow up on action items to ensure timely resolution and adherence to project timelines;
• Oversee project financials, ensuring they are accurately updated and captured in a timely manner;
• Conduct regular reviews to track budget adherence and financial forecasting.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Basic Roles & Responsibilities

• This above role will work closely with the Head of International Finance to develop and execute financial strategies aligned with regional and corporate objectives.
• Provide financial insights, leveraging data analysis to support international business performance and growth.
• Support the Head of International Finance in budgeting, forecasting and financial planning processes.
• Oversee international financial operations, accounting, cashflow management and reporting.
• Monitor financial KPIs and provide necessary updates to the Head of International Finance.
• Ensure all financial activities comply with the relevant countries’ accounting regulations, tax requirements and corporate policies.
• Manage internal and external audits, ensuring compliance with JGAAP, IFRS and relevant tax laws.
• Maintain strong internal controls to safeguard company assets and ensure financial integrity.
• Act as the primary liaison between Head of International Finance and Japanese stakeholders.
• Support interpretation and translation between Japanese and English for the Head of International Finance and Japanese Headquarters to ensure clear communication.
• Promote best financial practices and sharing within the organization.

Job Requirements

• Minimum Bachelor’s Degree in Finance & Accounting, Economics or equivalent
• At least 10 to 12 years’ relevant work experience
• Extensive experience with ERP systems, particularly with advanced modules in SAP and Microsoft Dynamics 365.
• Possess native or business level proficiency in Japanese and English language (spoken & written)
• Possess ability to manage complex projects in fast-paced environment
• Good communication and interpersonal skills

Job Responsibilities:

• Able to identify and hunt for new regional contract logistics (warehousing) business opportunities
• Achieve sales targets set by Department Head
• Ad-hoc duties assigned when required

Job Requirements:

• At least 4 years of working experience in sales, must be from 3PL logistics with regional exposure
• Advantageous if have strong network and ready customers to bring in
• Excellent interpersonal skills and the ability to influence others.
• Open and comfortable with cold calling to find customers

-Work Location-Toh Guan office

-100% hunting sales role (focusing only on Contract Logistics)

-sourcing for only 3PL FMCG, retail, high-tech business

Roles & Responsibilities:

• Coordinate and perform detailed analysis of operating costs & profitability against budget/forecast across all processes in the factory and provide recommendations of practical measures to reduce cost(FP&A).
• Coordinate and communicate across relevant processes to conduct budget, forecast, and analysis and strategic planning for top management & HQ in Japan.
• Collaborate with internal and external stakeholders, to provide recommendations to optimize business processes.
• Monitor monthly expenses/marginal profit and business profit result to enhance organizational effectiveness by getting the organization become more result focused.
• Perform cost management activities throughout the company and provide analysis on cost behavioural pattern of business operation.
• Thoroughly evaluate the processes together with process owners in order to generate cost saving measures and drive improvement in productivity.
• Review operating expenses critically and provide recommendations to top management based on facts and findings.
• Utilize data analytics and conduct thorough analysis of market trends, competitive landscape, and customer behaviour to identify opportunities and threats. Provide regular updates to senior leadership on performance against targets.
• Lead & carry out weekly & monthly meeting with top management & Japan HQ management.
• Responsible for costing team’s growth, work schedule and coach & supervise new employees.
• Any other adhoc duties as assigned.

Requirements:

• 10 years & above working experience in manufacturing industry, including at least 3 years at managerial position. Candidate with experience in unique manufacturing environments is a plus for this post.
• At least 5years of related working experience in Finance/Budget/Forecast Planning/Month end closing/Bad debt reporting.
• Strategic thinking, ability to translate business vision into reality, decision maker, assertive personality.
• Able to effectively work under tight deadlines.
• Meticulous and good analytical skills.
• Must be computer literate: A very thorough knowledge of Microsoft Excel in analysis and forecasting; and produce professional Microsoft PowerPoint presentations.
• Knowledge in ERP is an added advantage.

Working hours:

Normal Shift (5 days work week)

7.50am to 4.55pm

Work location: 88 Second Lok Yang Rd, Singapore 628164

Benefits:

• Company transport provided at designated pick-up points islandwide
• Medical insurance coverage
• In-house canteen at subsidized price
• Employee Flexible benefits Scheme

Responsibilities:

• Take responsibility for implementing the business development strategy for a significant part of the organization.
• Formulate the strategy and identify, evaluate, and structure key transactions to ensure continued financial health and maximum value creation through the entire product life cycle.
• Consult with customer representatives at the top management level to identify the strategic outcomes they are seeking to achieve, coordinating the engagement of users as well as functional and technical specialists within own and customer organizations, to gather and analyze very complex customer data and to develop and agree on a specification of customer requirements.
• Develop and implement a relationship management plan for strategic, complex global potential accounts to build key relationships at local, national, and corporate levels.
• Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Lead and create an organization-wide customer orientation and develop the infrastructure for customer relationship building to place the customer at the center of the organization.
• Develop a personal network of senior managers within the business sector and at relevant advisory and regulatory bodies. Represent the organization at major business sector events. Obtain market intelligence, promote the organization, and enhance its reputation.
• Lead a cross-functional internal team (for example, technical, commercial, and legal) to configure a very complex, high-value tailored or bespoke product and services solution and associated contractual terms that meet the customer's strategic goals at an international or global level.
• Present the solution to customer representatives and negotiate agreement with the customer and internal colleagues, to ensure that customer needs are met at an acceptable level of commercial risk.
• Ensure that a global internal function and/or a large, cross-functional, global customer account team and/or a large national organization maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose.
• Provide user input to the development or improvement of the customer relationship management system to ensure that it meets immediate and longer-term business needs.
• Develop and implement a relationship management plan for strategic, complex global existing accounts to build key relationships at local, national, and corporate levels.
• Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Manage strategic client and customer relationships, typically by deploying large account teams to ensure ongoing customer intimacy and loyalty toward the organization.
• Ensure that business activities within a significant area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies to minimize business risk and protect the reputation of the organization.
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the function.
• Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.

Requirement:

• Master's Degree or Equivalent Level
• Wide and deep experience providing expert competence (Over 10 years to 15 years )
• Experience of general supervision of more junior colleagues (7 to 12 months)
• Clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies
• Proven ability to resolve workplace challenges and make decisions that benefit both the team and the organization

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Job Summary:

The Engineering Project Manager is responsible for overseeing and managing engineering projects from inception to completion, ensuring they are delivered on time, within scope, and budget. This role involves coordinating across various engineering disciplines, managing resources, and collaborating with cross-functional teams to meet project goals. The Engineering Project Manager will apply project management best practices to drive efficiency, mitigate risks, and ensure successful project delivery.

Key Responsibilities:

• Project Planning and Execution:Define project scope, objectives, and deliverables in alignment with business goals and client requirements.
  Develop comprehensive project plans, including schedules, budgets, and resource allocation, using project management tools (e.g., MS Project, Primavera).
  Oversee and track project progress, adjusting plans as necessary to ensure timely and cost-effective project delivery.
• Resource Management and Coordination:Coordinate with engineering teams, procurement, and other departments to ensure appropriate resources are available and efficiently utilized.
  Lead project team meetings, facilitating communication and collaboration across disciplines such as process, mechanical, electrical, and civil engineering.
  Identify and address potential bottlenecks, reallocating resources as needed to maintain project momentum.
• Risk Management and Quality Control:Identify potential project risks, conduct risk assessments, and implement mitigation plans to address schedule or budget issues.
  Ensure all project activities comply with quality standards, regulatory requirements, and engineering best practices.
  Conduct regular project audits and performance evaluations, ensuring that project deliverables meet quality benchmarks and client expectations.
• Stakeholder Communication and Reporting:Serve as the primary point of contact for stakeholders, clients, and contractors, providing updates on project status, milestones, and challenges.
  Prepare and present project status reports, including performance metrics, financial summaries, and risk assessments.
  Manage client expectations, addressing questions, concerns, and any change requests promptly and professionally.

Qualifications and Experience:

• Bachelor’s degree in Engineering, Project Management, or a related field; a Master’s degree is an advantage.
• 8+ years of experience in engineering project management, preferably in [specific industry, e.g., oil and gas, manufacturing, construction].
• Proficiency in project management software (e.g., MS Project, Primavera) and project controls.
• Strong understanding of engineering principles, practices, and project lifecycles.

Role Description:

As the ISO Tank Yard Manager, you will lead a team, ensure the safe storage and maintenance of ISO tanks, oversee equipment operations, and maintain compliance with industry standards and safety regulations. You will be tasked with optimizing yard processes, ensuring effective scheduling of tasks, and managing resources to meet operational targets.

Key Responsibilities:

• Oversee daily operations of the ISO Tank Yard, including the safe handling, storage, and maintenance of T75 and T50 containers.
• Manage and coordinate the movement of ISO tanks within the yard, ensuring optimal use of space and efficient tank handling.
• Supervise and train staff, managing shift schedules and ensuring all team members adhere to safety and operational procedures.
• Ensure compliance with all safety regulations, environmental policies, and industry standards related to tank storage, handling, and maintenance.
• Monitor and maintain yard equipment, ensuring it is in good working order, and schedule regular maintenance or repairs as needed.
• Work closely with logistics and operations teams to coordinate the delivery, pickup, and inspection of ISO tanks.
• Conduct regular inspections of the yard and tanks to ensure all equipment is maintained to the highest safety and operational standards.
• Implement best practices and continuous improvement initiatives to optimize yard operations, reduce turnaround time, and enhance overall efficiency.
• Manage inventory levels and ensure proper documentation for all tanks entering and exiting the yard, including condition reports and maintenance records.
• Coordinate with external contractors and service providers when necessary to support yard operations.

Requirements:

• Proven experience in managing operations within a container yard or tank storage facility, preferably with ISO tanks (T75, T50).
• Strong understanding of ISO tank specifications, handling procedures, and maintenance requirements.
• Knowledge of safety and regulatory compliance related to tank storage, handling, and environmental standards.
• Strong leadership skills with the ability to manage and motivate a team effectively.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work under pressure and meet operational deadlines.
• Proficiency in yard management software or systems is a plus.
• Valid forklift or other yard equipment certifications are a plus.

Duties & Responsibilities

• Fully responsible for the MRO operations at site (Buying, sourcing, stores and inventory management)
• Achieve agreed KPIs (Safety, compliance, Stores management, sales and business developments)
• Deliver customer’s contractual commitments, including Price and Engineering Benefit Savings, Inventory Reduction, and Logistical Cost Reduction
• Identify, implement, and manage consigned stocks within contractual commitments
• Provide ERIKS and customer’s management teams, with required reports, Key Performance Indicators, and feedback to contribute to the effective planning, budgeting, and performance management, within agreed timeframes
• Utilize established preferred sources of supply where possible and where supply chain agreements are not in place, develop supplier relationships that deliver minimized costs within agreed service level commitments
• Responsible for their own, their staff, and visitor’s health and safety within their operation, for the promotion of health and safety in line with ERIKS and their Customer’s Health and Safety policies and procedures. Managers are responsible for reporting all cases of non-conformance
• Ensure Ethics & compliance with all the company’s applicable management systems policies and procedures
• Ensure that reporting team members have clearly defined roles and objectives and that they are developed and motivated to achieve the required standards of performance
• Other assigned tasks and responsibilities

Pre-requisites:

The ideal candidate shall be able to thrive in a very demanding work environment, have a goal-getter mindset, pay attention to details, and ensure to fulfill all agreed KPIs.

In addition, the candidate shall possess the following:

• Possess at least a Degree in Operation, Supply Chain Management or Engineering

(but good relevant job experience will be considered, especially business development skills)

• Managing Team, coordinating with external stakeholders (Suppliers/Vendors/customers)
• Minimum of 5 years of operational experience, especially in warehouse inventory and operations management.
• Experience in business development or management experience will be a plus.
• Knowledge of industrial consumables / MRO market and products and their applications will be an added advantage.
• Proficient user of Windows-based programs.
• Experience in fully integrated systems(ERP) based on sales order processing and stock management systems such as SAP systems.
• Excellent in Communication

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

About the Role

Zero-Error Systems (ZES) is seeking versatile, detail-oriented Field Application Engineering - Manager. In this role, you will work closely with the sales and engineering team to identify customer needs, develop technical solutions, and ensure the successful implementation and optimization of ZES’ products. Working in a dynamic, fast-paced, development environment, you will also play a crucial role in providing technical support and expertise to customers. This position requires a blend of technical knowledge, customer interaction, and problem-solving skills.

Key Responsibilities

1) Customer Support and Relationship Management

• Serve as the primary technical contact for customers, addressing their queries and providing technical support.
• Build and maintain strong relationships with customers to understand their requirements and provide tailored solutions.
• Provide effective FAE support to customers for ZES products, through alignment with internal sales teams and engineering team.

2) Pre-Sales Support:

• Collaborate with the sales team to understand customer needs and develop technical proposals.
• Assist in the preparation and delivery of product demonstrations and technical presentations to potential customers.
• Provide technical input for the development of sales strategies and proposals.

3) Technical Expertise and Solution Development:

• Stay up-to-date with industry trends, emerging technologies, and competitive products.
• Develop and customize technical solutions to meet specific customer requirements.
• Partner closely with the engineering team to provide customer feedback and influence product improvements.

4) Post-Sales Support:

• Ensure successful product implementation and integration at customer sites.
• Provide ongoing technical support and troubleshooting to resolve customer issues.

5) Documentation and Reporting:

• Prepare and maintain detailed technical documentation, including application notes, user guides, and technical reports.
• Maintain accurate records of customer interactions, issues, and solutions.
• Provide regular updates and reports to management on customer activities and support issues.

6) Any other duties assigned

Key Requirements

• Bachelor’s in Electrical Engineering or related field.
• Strong understanding of the semiconductor industry, market dynamics, and competitive landscape in the region.
• Proven experience in a field application engineering or similar technical support role, for Semiconductor components, including Power management IC, MCU/FPGA is preferred.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Able to work independently as well as a good team player
• Detail-oriented, with a strategic outlook and a focus on driving results.
• Willingness to travel to customer sites and industry events as required.

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

Looking for baristas for our outlet.

Previous barista experience is preferred. If you have no barista experience but with a keen interest to learn, you are welcomed to join.