JOB SUMMARY
Reporting to the Assistant Executive Housekeeper, the Assistant Housekeeper will assist in ensuring that cleaning of the villas and public area are of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.
What you will be DOING:
· Attend daily briefing and take note of all arrivals and the special attention items for the guests.
· Conduct briefings with the room attendants and ensure they execute the special requests.
· Conduct room cleaning and public area checks and ensure all tasks assigned are in good order and completed timely at the end of the shift.
· Assist in organising and coordinating the preventive room maintenance program with maintenance team.
· Organise and assign daily crash programs to ensure the periodic work is carried out to maintain high standards of cleanliness.
· Check the cleanliness and maintenance of the following:
- Vacant rooms according to reception's report and to check/report of the variance.
- Occupied and Check Out rooms are cleaned on time and with the required standards.
- All public area toilets and pool side furniture, drainage in public area are clean.
· Check and report any missing, damaged items and/or maintenance defects immediately.
· Check and ensure all machine, equipment and tools are in good working order. Send for repairs if necessary and ensure timely return to reduce down time.
· Assist to follow through rectification on all maintenance defects reported.
· Administer and manage the lost and found procedures.
· Conduct inventories checks for guest supplies, equipment, machines and linens to ensure sufficient level at all times. Raise purchase order for items replenishment if necessary.
· Ensure the following at end of each shift :
- All stores and pantry stations are locked, neat and tidy.
- All equipment and supplies are stored and locked securely.
- Fire exit stairs are free of obstacles.
- All work for the shifts is completed and messages followed.
· Attend to guests request immediately when needed and inform the Hotel Services Manager if request cannot be handled.
· Assist in room cleaning whenever needed during high operations level.
· Coordinate the linen, uniform and guests laundry with external service provider to ensure timely collection and return of the items accurately and in good condition.
· Ensure both linens and stock inventory are submitted timely on a monthly basis.
· Observe all brand/operating standards and/or LQA.
· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
· Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
· GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent a.
· Minimum 2 years of hospitality experience in a supervisory role
· Physically fit as the role requires constant movements and lifting of heavy items
· Possess positive service mindset and attitude
· Good human relations and influencing skills
· Good communications (verbal and written), planning and coordination skills
· Ability to work independently and take initiative
· Good time management skills
· Flexible with working days and hours including weekends and public holidays
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