Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

   

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

As a People Operations Associate, you will be responsible for the daily operations for HR functions. Be expected to work alongside internal teams on Recruitment, Employee Engagement, and HR operations matters. We are looking for a passionate and motivated HR thinker, that is able to execute functions independently and yet work collaboratively to support HR projects in a fast pace environment.

• Responsible for daily operations of the HR functions
• Oversee proper maintenance of employee personnel records in the HR system
• Assist in administering employees’ benefit programs including but not limited to designing, developing, and execution of programs
• Support office management
• Facilitate on- and off-boarding process
• Conduct regular reviews and updates of HR Policies and processes to ensure compliance with global and local statutory requirements
• Organize employee engagement activities such as corporate retreat and company gathering
• Ad-hoc duties as assigned

• Minimum Degree in Business or related fields
• Ability to work independently and as a team player in a fast-paced environment
• Problem solver with strong initiative and meticulousness
• Have a strong affinity for critical thinking, hands-on execution, and result orientation
• Demonstrated capabilities with people and project management
• Versatile and has strong perseverance mindset
• Excellent verbal and written communication skills

Are you looking for a part-time position based in Singapore? MMR is seeking a dedicated and detail-oriented Office Coordinator and Project Assistant to join our dynamic team!

MMR Research Worldwide is a global market research agency, specialising in sensory, offering research solutions to support optimisation in products, packaging and all aspects of branding within food, drink and other FMCG and retail sectors.

We are seeking a dedicated and detail-oriented part-time Office Coordinator to join us! This role is integral to maintaining the smooth operations of our office and ensuring that our clients and visitors have a professional working experience with us.

As our Office Coordinator, you will assist with the day-to-day organisation of product logistics and assisting the team with day-to-day project set up / administration to ensure smooth delivery and upkeep in internal system and programs. You may need to support some preparation of food and beverage, or personal care products needed for our in-house sensory trained panel’s assessment for research purposes.  This is an excellent opportunity for someone who is looking for a part-time position, working 20hours per week, 9am to 1pm, Monday to Friday. This individual would be suitable for an individual who is organized, proactive, and enjoys working in a team environment.

Key Responsibilities would include:

Product Preparation / Assistance:

• Preparing samples and materials for in-house panel training and profiling
• Researching, sourcing and managing products for research
• Preparing the working area for panel session, assist panel leader in clearing up afterwards and ensuring that all activities comply with basic food hygiene standards
• Routine upkeeping and maintenance of sensory lab which include the product preparation area, product storage and panel discussion room.

Administrative Support:

• Assist with data entry and maintaining accurate records and databases.
• Assist with basic charting using internal PowerPoint or Excel template (training will be given).
• Support activities including assistance for new starters.
• Source / ship / receive products and clear customs for projects

Office Management:

• Oversee the maintenance of office and basic lab equipment and coordinate with relevant teams.
• Coordinate office events, meetings, and training sessions.
• Ensure compliance with company policies and procedures.
• Greet and assist visitors with a warm and professional demeanour.
• Answer and direct emails or phone calls promptly and accurately.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and welcoming working area.

• Proven experience as an office administrator, receptionist, or relevant role.
• Fluent English in both written and verbal communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to lift heavy products.
• Professional attitude and appearance.

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Conveniently located office with a positive team culture.
• Hybrid work environment (able to work from home on certain days)

MMR is an Equal Opportunities Employer.

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

The Opportunity:

We, at Flywire, are seeking a Payment Experience Associate (Vietnamese Speaking).

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

• Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
• Be a brand ambassador and make a positive first impression of Flywire
• Provide efficient and personalized solutions to Flywire users
• Carry out proactive payer outreach, as needed, to support the completion of a booking
• Collect feedback to better understand payment issues and payer trends  - be the voice of the payer within Flywire escalating insight to Experience Specialists
• Conduct daily follow-up with previously unresolved requests
• Find ways to make our services more convenient for payers
• Be inspired to take initiative in new projects
• Have fun while working hard with a goal-oriented team

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

Your responsibilities may span the following areas:

• Data cleaning and organizing.
• Tracking performance of NBCU content across various platforms – linear and digital.
• Assist in populating templated reports.
• Report writing and insight generation.
• Brainstorm ideas for how to improve/ automate current processes in place.

Account Development is about building deep client relationships & unlocking solutions across the NIQ portfolio enabling our customers to succeed. The Account Development person is responsible for all client activity and overall success of NIQ at the client. This includes driving timely outcomes and client value (client satisfaction) through the analytics delivered that support NIQ’s ability to achieve revenue goals. Accountable for overall client financials. Works successfully across a matrixed organization structure, fully leveraging the service model. Essentially the general manager of a client or assigned clients. Responsibilities

• Building and maintaining strong networking and C-suite engagement with key players at client and leading discussions with a wide range of decision influencers and budget owners
• Developing external Joint Business Plan with client & achieving the operating plan for assigned client(s)
• Negotiating & managing regional NIQ contracts with clients to deliver on commitments
• Identifying sales opportunities for NIQ Services and Solution to help the client achieve strategic objectives
• Partnering with Sales Leaders in the region at NIQ to enable them to achieve sales goals
• Gaining familiarity with NIQ portfolio and inter-connectivity of different solutions
• Promoting NIQ through presentations at conferences and similar external events to cultivate specific new client leads and opportunities among existing clients
• Working collaboratively with Practice/Retail Analytic Consulting teams to ensure all work is connected to client business issues, is delivered on-time and focused on the outcome

• Dealing with external service providers, suppliers and contractors
• Procurement of office & pantry supplies
• Management & maintenance of office environment & equipment
• Provide administrative support to CEO
• Assist in preparation of management accounts for financial reporting & analysis
• Assist in preparation of regulatory quarterly & annual returns with US and local statutory boards
• Clients’ account setup in accordance with Group’s Compliance and Tax Compliance’s guidelines and maintenance of clients’ accounts
• Coordinate with Business Development team on handling clients’ business requests
• Other ad-hoc projects

We are seeking a motivated and enthusiastic Junior Data Scientist and Research Analyst to join our Palm Platform team. The ideal candidate will have a passion for agriculture and a thirst for learning new skills. As a Junior Data Scientist and Research Analyst, you will play a key role in developing and applying analytical and machine learning solutions to tackle various agricultural challenges. You will have the opportunity to work with large spatial-temporal datasets, standard analytical packages, and financial instruments to support supply, demand, and marketing strategies. We are looking for someone who thrives on technology and innovation, excels at solving complex problems with creative solutions, and is adept at communicating findings to local and global stakeholders proactively.

Main Responsibilities:

• Contribute to database construction:  
  • Contribute to the construction and maintenance of internal databases and Python libraries.   
• Analyse internal and external data sources:  
  • Proactively monitor external data and market intelligence, stay abreast of routine releases, policies, and market trends. 
  • Analyse and extract valuable insights from data and market information.
• Develop high-quality models, including predictive models:  
  • Use high-quality statistical, econometric, and machine learning tools to analyze large-scale internal and public commodity-related data. This includes estimating supply, demand, and price models based on sound theory, and best-practice programming techniques, and state-of-the-art analytical tools. Clearly explain assumptions, model advantages, and limitations.  
• Create and maintain dashboards and custom tools:  
  • Develop dashboards and custom tools to deploy findings to commercial groups using latest tools and technologies, while ensuring its integrity and accuracy 
• Present findings:  
  • Present findings to broad commercial groups and effectively summarize and communicate model features and results for global risk management.   

Experiences & Competencies:

• Knowledge of statistical methods and machine learning techniques, with practical experience applying them to real-world agricultural problems 
• Strong written and verbal communication skills – Know how to communicate/explain complex ideas in a simple way to non-technical stakeholders  
• Good time management skills and ability to manage multiple tasks and work to deadlines 
• Interpersonal skills, ability to forge relationships with colleagues and external contacts 
• Ability to work within a complex and international environment 
• Genuine interest in global economics and commodities markets 

Technical Skills:

• Advanced IT skills (e.g., Excel, VBA, PowerPivot, Power Query) 
• Good Programming skills (Python, etc.) and experience with data analysis libraries (e.g., Pandas, NumPy, SciPy, GeoPandas, etc.) 
• Strong command on SQL and Data visualization tools 
• Good Business Intelligence awareness 

Language:

• English (Fluent)

Academics:

•  Degree in Computer Sciences, Statistics, or Mathematics, or related field of study

In this age of convergence and empowerment, we are looking for talents who can help our clients reinvent themselves and guide them through their transformation. It demands colourful personalities with an irrepressible passion for all the opportunities unleashed by digital disruption. Come join our Publicis family!

You will be joining a dynamic team that delivers award-winning digital campaigns. If you are strong in delivering and developing exciting digital media solutions while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!
 
Our Client

We are Constellation – a bespoke Publicis Groupe Team delivering end-to-end solutions for one of Groupe’s most prized clients, Samsung, a top-five-in-the-world company boasting an audience of over 1 billion people in 80 countries.

Ready to work with one of the biggest clients in the world?  We’re a multi-disciplinary team with ambitions of transforming marketing by putting people (including our customers) first, and we’re looking for new talent to deliver purposeful work that can be demanding, but our ideal candidate relishes a challenge.

So, if you’re ready to join a world-class agency and a top-tier client, we’re ready for you.

Main Responsibilities

• Support Regional Strategy & Guidelines Development
• Create strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Lead Quarterly Competitive Reporting for Mobile & Consumer Electronics – Work with Local Markets & Cross-Functional Teams to ensure quality of output and on-time, in-full delivery; and providing Quality Control/Strategic Inputs
• Apt knowledge & understanding of digital channels combined with the ability to understand digital infrastructure including tracking, web analytics, trafficking and Social
• Have prior platform experience in managing both online and offline media campaigns, including but not limited account setup, strategy development, organization, and management
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues

If you are a high achiever fresh out of university and looking for a rewarding career path in a dynamic startup environment, PRISM+ is opening up a Management Associate position, designed to groom you into an all-rounded entrepreneur and e-commerce digital marketing superstar. You will work directly with the Founder and Chief of Staff and be immersed in every aspect of driving a successful ecommerce business - from product strategy & planning, performance marketing, creatives, influencer marketing and data analysis.

Responsibilities

• Work directly with the Founder, COO and Chief of Staff on the most critical and high-impact areas of the business
• Management and execution of viral performance marketing campaigns on Facebook, Instagram, YouTube & TikTok
• End-to-end campaign planning, coordination execution, monitoring and reporting of key campaigns
• In-depth data analysis via Excel to drive actionable business insights
• Potential to get involved in M&A, fundraising, product strategy and roadmap, new business launch from 0 to 1
• Rotation amongst various departments to gain a holistic understanding of the business and contribute to multiple facets of the organization

Overall, this position requires a strategic mindset, strong analytical skills, and the ability to collaborate effectively with various stakeholders. You will play a crucial role in shaping marketing strategies, driving insights-driven decision-making, and exploring innovative marketing channels to achieve business objectives.

• Bachelor's degree in marketing, Business, or a related field
• Minimum 1 - 3 years of relevant work experience
• Proven experience in marketing, advertising, or a related role
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Proficient in marketing software, such as Google Analytics and CRM systems
• Ability to multitask and meet deadlines in a fast-paced environment
• Highly organized with great attention to detail

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Free Bubble Tea every Friday
• Annual increment
• Performance bonuses
• Birthday leave

What is expected from you? 

When you are at the beginning of your career, as a graduate or with a few years’ experience, your focus is on learning and developing yourself into a robust researcher. Your objective is to achieve project management excellence and become a skilled, knowledgeable, robust researcher. You are passionate about working with numbers, and by doing so you are helping major consumer goods companies to optimize their prices & portfolios. For example, you could be helping a client determine whether they should increase the price of their current shampoo range, or if it would be better to introduce a smaller sized range next to the current one. You may have more affinity with certain areas of research such as Analytics or Modelling, Data Science, Account management, but we encourage you to learn as much as possible in your early career to make sure you have a solid skillset that will set you up perfectly for the next steps in your career. 

You are expected to learn all the process steps of Market Research. This includes: 

• scripting and technical set up of studies  
• modelling and data analysis 
• giving actionable pricing recommendations to clients  
• working with clients from day one 

Some SKIMmers may focus more on the technical elements of research such as Data Science, Statistics, Modelling, Programming; their journey into Market Research is therefore different, because we emphasize each individual’s unique talent. But saying that, we do think it’s important to be exposed to all the different corners of Research before you decide which career paths excite you most. We expect you to learn, gain experience, maximize exposure to different challenges, build your technical skills, develop independence and project management excellence.  

As an intern for AI research engineer, the candidate will work on developing AI methods or solutions related to computer vision tasks for autonomous disassembly process. The candidate will focus on the following tasks:

•    Understand the typical process and challenges for automated disassembly.
•    Collect information on different types of defects and damages for automotive parts.
•    Conduct comprehensive evaluation   on collected data and derive systematic categorization.
•    Develop advanced computer vision algorithm for object detection, segmentation and pose estimation using state-of-the-art methodologies.
•    Explore potential solutions   to handle unexpected defects.
•    Integrate the algorithm into software and hardware platform.
•    Closely collaborate and communicate with other team members.

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities:

• Grow the client franchise globally through the introduction to QCP’s product and solutions
• Provide consistent high-touch service to valued prospects / clients throughout their journey with the firm
• Work with internal stakeholders to improve the client experience and meet client demands
• Assist in any implementation enhancements to existing client service workflows

Requirements & Qualifications:

• Experience in real time client facing supporting functions, especially top-tier clients
• 2 to 5 years of experience in a sales coverage role in a Financial Institution Industry is preferred
• Detail-oriented, efficient and independent worker with good analytical skill.  Excellent team-work and communication skills
• Knowledge of derivative and other trading products (e.g. knowledge of options) as well as general understanding of the Web3 ecosystem is a strong plus
• Outstanding problem solving capabilities including solving issues under high pressure
• Excellent communication skills in English and Mandarin to be able to facilitate clients and cross departmental communication

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

What you’ll do:

• Provide project planning schedule, monitor, review and update project progress throughout the project execution, to ensure timely completion.
• Manage the Review of Detail Design by EPC Contractors.
• Visit construction sites and attend client/contractor progress meetings in order to have working knowledge of current project status and issues
• Monitor the entire spectrum of works right from Engineering to Procurement to Construction until Commissioning completion.
• To resolve issues and provide technical solutions when the need arises.
• Manage project changes, budgets, qualities and timelines

We are seeking to find an Associate, Sustainability within the Building Engineering Department' sustainability team. Reporting to an Associate Director, the successful candidate will be responsible to provide technical support in commercial bid submissions and lead projects independently and deliver technical solutions to design and client team. The successful candidate should be familiar with Singapore's sustainability regulations and codes.

• Possess knowledge of environmental design, and green building rating tools [LEED, Green Mark, WELL, Smart Score, True Waste, LEAF, ILFI, etc.].
• Conversant with environmental simulations such as energy modelling, daylight analysis, CFD, life cycle carbon analysis.
• Support the allocation and management of project resources and understand current project resource requirements.
• Assist to provide technical support in commercial bid submissions.  
• Technical knowledge of project work coupled with an understanding of project management tools.
• Conduct regular team meetings creating a platform for team members to raise issues and share knowledge.
• Lead projects independently and deliver technical solutions to design and client team.
• Lead pro-active coordination with internal and external disciplines to achieve a high-quality consistent set of presentation and design documents.
• Proactively check and coordinate project documents (including but not limited to multi-disciplinary drawings, design reports, technical specifications, etc.).
• Conversant with project’s contractual requirements and deliver high quality deliverables in established schedule.
• Familiarity with local sustainability regulations and codes. Able and motivated to update skills and expertise through continuing professional development (CPD) initiatives.

• To design and independent review of design submissions of structural engineering works for assigned projects.
• Undertake structural analysis, calculations and prepare design sketches and drawings indicating arrangement and design intent for a variety of transportation structures. 
• Involved in prestressed/post-tension concrete and steel structure design 
• Conduct engineering assessments and evaluations related to existing structures and/or structural alternatives and prepare technical reports documenting the results. 
• Liaise/coordinate with other disciplines/departments in preparation of reports and design packages for multi-disciplinary projects. 
• Communicate with clients, sub consultants, approving agencies, etc. for purposes of obtaining design information, presenting design alternatives, and expediting approvals 

As part of our continued growth and expansion, Binance Labs is looking for a Token/crypto Investment Associate to join our team with a focus in sourcing and evaluating deals for our Binance Labs team:

• Proactively source and identify new investment opportunities within the blockchain and cryptocurrency ecosystem.
• Qualify inbound leads for the firm by meeting with top crypto founders and management teams.
• Ensure a strong and continuous pipeline of potential investment opportunities.
• Execute on due diligence, helping the team evaluate new investment opportunities via market research, product reviews, competitive analysis, metrics analysis, customer/user reviews and technical diligence.

You will be a part of the People Team, building trusted and inclusive work environments, thereby enabling our employees to be their best every day. We are a passionate, energetic and fun-loving team who believes in partnering closely with our business to build a high performing culture and winning teams. This enables the CarouFam to achieve our mission - To inspire every person in the world to start selling & buying to make more possible for one another. 

We’re looking for a warm and energetic People Experience Associate to be part of the People Experience team to create fun, meaningful and memorable moments. This role is integral to supporting our employees and aids in fostering a proactive, mission first, high-performing culture. You will be working closely with our People Experience Specialist, org development and business partnering teammates to bring empathy, fun and insights to our workplace, creating an inclusive and conducive environment for our employees to thrive in. 

Some of the people initiatives that Carousell is known for include Carousell Essentials (our onboarding programme for new joiners), CarouAnniversary (which celebrates Carousell’s Anniversary across various teams and local offices) and Blue Sky Friday (a day set aside for teammates to prioritise their focus work), to name a few, and we’re looking for the ideal candidate to partner with the People Experience Manager to dream up more winning possibilities!

You will

• Support all aspects of internal and external events, including but not limited to: 

  • Conducting research on venues, vendors and logistics as needed, submitting RFPs to vendors; and making recommendations based on creativity, quality and cost 

  • Working closely with the IT team for set-up and tear-down of events

  • Working closely with the Creative Design team to produce event publicity collaterals 

  • Organising and coordinating logistics across key stakeholders and vendors 

  • Assisting with budget tracking and event post-mortem reviews; ensuring event participation rate is maintained at 80% 

  • Resolving issues with resourceful and creative solutioning 

• Develop strong relationships with coworkers across functions and squads to have a pulse of the company

• Support the People Experience Manager in the roll out of engagement surveys and coordination of focus groups

• Support Administrative tasks (Blue Sky Friday, Purchase Requisition, Take stock on Carousell-Branded Swags, and other misc tasks) 

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other O&I teams as well as working with client’s endpoints, vendors and development teams to continuously drive higher availability and reduction of service impacts.

Essential Functions

• Provide technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded.
• Discipline in detailed documentation and reporting of issues and changes. Timely and accurate updating and maintaining Global Inventory records.
• Create and test implementation Linux scripts for vendor’s field engineers and support team for installation and activation
• Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers.
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
• Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support  team
• Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
• Able to communicate and work cordially in global team with teammate from different culture and in time zone.
• Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa client.
• Ensure all incidents and changes are in compliance to ITIL and operation policy.
• Ensure that all servers going into productions are locked down and meet operational acceptance criteria
• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents.

• Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team.

• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.

• Team player who can independently work towards the deadline of critical projects. This will include tasks such as knowledge transfer between teams, understanding and adhering to organization’s standard while assisting in project deliverables.

• Chair and actively drive critical/major incident resolution to meet group MTTR objectives.

• Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.

• Accurately and promptly assess/solicit the impact, take ownership, and drive incidents to resolution as dictated by the impact and severity of the problem.

• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email or phone.

• Correlate critical alerts on monitoring platform with actual system outages.

• Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.

• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.

• Resolve incidents promptly without escalation.

• Constantly follow-up on all open incidents and problem tickets to meet group objectives.

• Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.

• Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux).

• Propose process/procedure improvements to better the department and services provided.

• Offer effective/sound recommendations to address repetitive issues.

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

 This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

We are seeking a dynamic and experienced Senior Marketing Executive to join our Carousell Luxury team. The ideal candidate will have a deep understanding of the pre-loved luxury industry, a keen eye for trends, and a proven track record of developing and executing successful marketing strategies. The candidate will work & help to market brands such as Hermes, Louis Vuitton, Chanel, Gucci, Dior & many more.

Key Responsibilities:

Media Strategy Development, Implementation and Optimization

• Develop and implement comprehensive marketing strategies to drive brand awareness, engagement, and sales.

• Lead and manage marketing campaigns across multiple channels, including digital, social media, email, event and traditional media.

• Oversee content creation and calendar, including photo shoots, videos, and written materials, ensuring they are within our brand guidelines and tone of voice

• Analyse campaign performance and generate reports to measure ROI and optimise future marketing efforts.

• Stay up-to-date with the latest marketing trends, tools, and technologies to keep the brand at the forefront of the industry.

Stakeholder Management and Communication

• Collaborate with the other teams, such as design and product teams to ensure marketing initiatives align with product launches and seasonal collections.

• Build and maintain relationships with key industry influencers, media outlets, and strategic partners.

• Work closely with internal teams not limited to merchandising, operations & centralised marketing team to ensure that deadlines are met.

• Proactively initiate business development activities of existing and new corporate clients
• Assist the Department Head to design and implement business plans and programs
• Establish and maintain strong working relationships with key clients
• Create relevant marketing materials and client lists
• Build and maintain an accurate and up-to-date client database
• Manage end-to-end transactions
• Create strategic and powerful tools and systems, including proposals, presentations and collaterals
• Support the Department Head in day-to-day operations and administrations
• Coordinate with internal and external parties for property transactions
• Provide high quality pre-sale and post-sale services to clients
• Coach and train the team as it grows

The Recruitment Consultant role is both client- and candidate-fronting, actively involvedin both client acquisition, relationship management, as well as candidate qualification and attraction.

• Articulate our value proposition and identify business opportunities through network and outreach;
• Generate and qualify leads, perform sales prospecting and pitching in order to acquire new clients;
• Develop and maintain strong client relationships through the delivery of exceptional service;
• Identify and attract candidates through various available platforms;
• Qualify candidates through screening and interviews;
• Guide candidates through the recruitment process and deliver an excellent candidate experience.