• Manage the standard operating procedures (SOPs) for feedback management and service recovery.
• Apply the guidelines on service delivery at the libraries.
• Develop templates to ensure consistency of service.
• Provide effective and timely follow-up on enquiries received.
• Identify and investigate potential issues at service touch points and intervene to perform service recovery with stakeholder
• Assist with investigations and mitigate the situation
• Compile and analyse the compliments and complaints
• Implement, support and monitor the service quality activities
• Supervise and assist in collection maintenance and library facilities.
• Train, manage, and participate in the assessment
• Provide a range of service desk and after office hours services to users in the libraries during the opening hours.
• Perform maintenance of the libraries including basic troubleshooting



*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)
*

• Perform Know Your Customer “KYC” documents collection for the assigned portfolio
• Meet or exceed KYC documents collection workflow via active project management
• Perform AML CFT procedures (e.g. vouching) as per policy requirements.
• Assist with FATCA / CRS collection and reporting
• Ensure data accuracy in documentation/systems before approval
• Assist with remediation cases (e.g. document collection, group audit, group compliance, group tax etc.)
• Assist with retagging of account / RMA
• Retrieve business profile and other publicly available information
• Assist with management reporting
• Develop good relationship with both internal and external customers
• Promote positive corporate image to external customers
• General administrative and adhoc responsibilities (e.g. test of controls, scanning and archiving etc.)
• Take on document collection portfolio rotation (for e.g. between Corporate, FIs and onboarding etc) and/or additional cases when advised
• Assist in any duties and projects as assigned

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)

Roles & Responsibilities

The Early Childhood Development Agency (ECDA) serves as the regulatory and developmental agency for the early childhood sector in Singapore, overseeing key aspects of children's development below the age of 7, across both kindergartens and childcare centres.

We are looking for self-driven individuals who share our vision of a good start for every child. You will join us in administering preschool subsidy schemes to provide eligible families with access to affordable and quality preschool education.

You will work closely with preschools and key stakeholders to process applications for preschool subsidies and address subsidy-related matters in a timely manner. There will also be opportunities for you to be involved in process-improvement initiatives. You can expect to gain invaluable experiences in social service and preschool administration works.

Key Responsibilities:

· Process subsidy applications

· Manage queries from parents/preschools

· Support data collation and review of subsidy processes and framework

Job Requirements:

· Service-oriented

· Meticulous

· Strong organisational, communication, and interpersonal skills

· Relevant experience in grant administration or similar field preferred but not necessary

[What the role is]

The Radiation Protection and Nuclear Science Group in NEA is the national authority for radiation protection in Singapore and serves to protect the public, radiation workers and the environment from the harmful effects of radiation. Its Regulation Division administers and enforces the Radiation Protection Act and its subsidiary Regulations through a system of licensing, inspection and enforcement. It also ensures that Singapore fulfils her obligations to relevant international conventions and agreements.

[What you will be working on]

As a Senior Scientific Officer of the Nuclear Science and Technology Department in the Regulation Division, the officer will be responsible for the following:

• Develop, review and enhance various radiological and nuclear emergency plans
• Procure and maintain response equipment and tools
• Develop and implement training programme
• Plan and conduct emergency exercises locally and regionally

[What we are looking for]

The job might be for you if you possess the following:

• Honours Degree in Physics/Chemistry or any engineering field
• 3-5 years of relevant working experience, preferably in emergency preparedness and response work, would be an advantage
• Good communication and interpersonal skills
• Good analytical, writing and presentation skills
• Able to work in a team and independently with minimal supervision
• Able to work efficiently and meet tight deadlines
• Able to adapt to changes and has a positive work attitude
• Highly motivated, meticulous, committed and takes initiative
• Aptitude to understand concepts in radiation protection
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Senior-Scientific-Officer--Planning-and-Strategy-Branch----Contract_JR-10000027617

Summary:
Support the Quality Management System to ensure compliance with quality standards for clinical storage, packaging, and distribution.

Duties:

• Implement and manage quality procedures and inspections.
• Handle material qualifications, non-compliance issues, and label approvals.
• Oversee inspections and track material performance and trends.
• Conduct internal audits and assist with external audits.
• Address non-compliance, support Change Control, and manage CAPA processes.
• Review and author Quality procedures, ensure document retention, and align with corporate policies.
• Support qualification/validation activities and complete required training.

Requirement:

• Degree / Diploma preferably in Pharmaceutical or Science disciplines.
• 5+ years’ experience in quality functions in Pharmaceutical/ Healthcare organization(s).

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities:

• Checking of Next Day’s Arrivals
• Keep one informed of the available rooms for sale and help maximize room sales by up-selling
• Attend to all incoming calls with pleasant and polite manner following the SOPs
• Confirm and process the reservations received from telephone calls accordingly to the established procedures
• Respond promptly and tactfully to guests’ booking requests and inquiries using the set standards, via email or fax immediately
• Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
• Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
• Prepare the special requests for guests’ amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
• Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies

Job Requirements:

• Good interpersonal skills
• Able to work independently and in a team
• Able to work in fast-paced environment
• Detail-focused and guest-oriented

Job Description

• Provide a warm welcome to guests with appropriate introduction.
• Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
• Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is memorable.
• Ensure guest details are well checked and input into the system.
• Check all information on registration card and cross check with correspondence for accuracy.
• Ensure all guest documents are filled, registered and confirmed by the resort management.

Requirements

• Strong team mentality, and willingness to be of assistance as required.
• Able to work rotating shifts including weekends and public holidays
• Must be able to stand for long periods of time.

• Respond to customer queries professionally and promptly
• Provide accurate product and service information
• Resolve customer issues with empathy and problem-solving
• Document customer interactions in the database
• Follow company policies while maintaining a positive attitude
• Perform additional tasks as assigned by the Supervisor

Requirements:

• Minimum Dip/Deg holder with at least 1-2 years of customer service working experience.
• Customer-service oriented.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• We are looking for fun-loving, fitness-crazy people to join our growing MAX OUT FITNESS (MOF) family!
• As our Customer Service Ambassador, you shall possess strong sales and customer service qualities to drive sales and boost client base.
• Sales experience in a commercial gym is preferred.
• Right attitude to learn, continuously improve the individual performance, help the members achieve their goals and help improve the club performance. In return you will get good career prospect, career growth, benefits and an enjoyable work atmosphere!

Scope:

• Ongoing, Event Triggered Reviews
• Upkeep and perform periodic review of existing customers.
• Interact with clients to obtain KYC and other compliance information and documentation in accordance to Bank's AML policy.
• Review and evaluate recent negative news related to clients.
• Perform transaction reviews to ensure that account activities are in line with client business nature.
• Ensure that customers' information is accurate and updated on database
• Conduct all name searches on customers, connected parties and beneficial owners.
• Investigate, escalate and resolve name screening monitoring alerts and queries.
• Conduct ad hoc queries with customers and perform transaction reviews based on requests from Group Compliance and other relevant external parties when necessary.
• Involve in AML initiative and projects
• Involve in ad hoc AML system projects
• Prepare and update management report.
• Assist in any other general administrative duties/ad hoc projects as assigned by immediate supervisor(s).

Job requirements:

• Degree holder with 1 years of entity KYC experience preferred.
• Able to multi-task and cope with change and diversity in a fast-pace environment
• Strong organization skills with excellent attention to detail
• Meticulous, focused, analytical and commitment to meet timeline
• Proficient in the use of Microsoft Excel and Powerpoint.

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Scope:

• Reporting to Facility & Admin Head, provision of general administrative services to the bank.
• In-charge of the general maintenance and upkeep of the office premises (monthly cleaning, aircon servicing and lightings)
• Liaising with building management and vendors for all maintenance and repairs work.
• Manage premises security and fire safety systems, attend to fire drills and premises alarms during out-of-office hours
• Sourcing and negotiating of all facilities contracts
• Maintaining and updating the vendors' lists
• Handle renovation projects, including regular maintenance works carried out by the contractors and adhere to all budget and timelines
• Ensure timely payment to vendors and allocation of costs
• Manage annual power shutdown with internal and external stakeholders.
• Support Business Continuity Plan and logistical support for bank employees
• Administration, receptionist cover, and any other duties, as and when required.

Requirements:

• Minimum Diploma/ Degree with at least 3 -5 years of relevant office facilities work experience
• Possess some technical knowledge of office maintenance and ability to conduct minor repair work
• Intermediate proficiency in Microsoft tool (Word, Excel)
• Able to work on after-work hours / weekends (on need basis)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

You will assist the Shift Supervisor and team members in the enforcement of the Hospital’s rules, regulations, policies and procedures on access, traffic, investigation and crowd control. You will also handle emergency situations and perform other security and fire safety-related duties.

Requirements:

• GCE 'O'/ 'N' Level with at least two years relevant work experience
• NSRS/WSQ certified and possess a valid Security Officer License from the Police Licensing &Regulatory Department
• Has experience in making Public Address (PA) announcements
• Able to handle CERT duties and perform three rotating shift duties
• Preferably with prior work experience in the Singapore Police Force, Singapore Armed Forces, Singapore Prison Service, Auxiliary Police or any other enforcement agency

Jobs Responsibilities

• Timely and accurate processing of FX, FX Options, CLIs, Structured Investments, FX Derivatives and Money Market Bank Borrowing and Placement
• Trade input for non-interface trades
• Provide support on processing and settlement of Bullion FX trades.
• Match FX Option K+ tickets
• Follow-up and escalation of FX trades
• Prepare timely and accurate trade confirmations and event advices to client.
• Prepare SWIFT messages to internal or external counterparties for newly incepted trades and for settlement.
• Ensure FX bank deals are processed timely
• Perform periodic archiving of trade documents; maintain proper listing of archived items for easy retrieval.

Job Requirements

• Min. 1-2 years of bank operations experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Responsibilities

• To prepare journals such as bank charges, merchant fees, bank revaluation every month end closing.
• Assists bank reconciliations on monthly basis so as also to ensures reconciling items are properly explained, follow-up with relevant stakeholders within a reasonable timeline.
• To update process and controls on quarterly basis by actively looking for improvement in workflow with a view of minimising control weakness, whilst improving efficiency and ensuring accuracy and integrity in the reconciliations.
• To assist reporting line for external and internal audit in relation to bank reconciliations.
• To participate in ad-hoc projects as and when assigned.

Requirements

• Min. Diploma / Degree in Accountancy
• Preferably with some accounting / finance experienced
• Proficient in MS Office

Interested applicants please email your resume to [email protected]

Jas Lee Geok Kuan (R1111031)

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Jobs Responsibilities

• Operation administration of Mortgage and Auto Loan documentation
• Processing of other related service requests including scanning of postal approval and mortgage documents into the File Management System
• Administrative functions related to retrieval, assignment, return and warehousing of the physical credit files used by the department for loan processing.

Job Requirements

• Min. Diploma/Degree
• Training on the job provided
• Able to commence work within short notice

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

To assist with projects under the Professional Standards and Training unit, which may include:

• Renewing of funding agreements with centres, data entry and assisting in various administrative matters for the Enhanced Internship Programme

• Creating Electronic Digital Mailers (eDMs) for training courses

• Data collation and/or analysis (e.g. include but not limited to training figures and surveys)

• Assisting in the assessment of training materials

• Assisting to organize Focus Group Discussions (FGDs) or meetings with various stakeholders

Requirement:

• Degree

• Proficient in MS Excel and Powerpoint

Job Description:

• Handle medical records
• Administer high volume of incoming phone calls and emails on a daily basis
• Handling enquiries/ feedbacks
• Registration of visitors/ patients at the counter
• Must be able to commit to OT when business needs arises
• Any other reasonable ad-hoc duties as assigned

Working hours:

• 9am to 6pm (Mondays to Fridays) and 9am to 1pm (Saturdays)

Requirement:

• Min. O Levels and above
• Candidates with some customer service experience will be advantageous
• Min. commitment of 3 months onwards

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Register and process medical report requests, including cashier function for medical report payment.
• Handle all email, phone and mail enquiries pertaining to medical reports.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
• Conduct quality check on medical report before release.
• Any adhoc assignment as assigned by the supervisor.

For interested candidates, please send your updated resume:

Email: [email protected]

WA: wa.me/6596503173

Tele @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)