The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

• To administer and implement an effective Safety Management System in accordance with legislation and preparation for third-party external safety audit
• Conduct Environmental, Health and Safety Audits
• To prepare and conduct the EHS training for all employees
• Measure and monitor the WSH performance of the project and discuss WSH performance in the WHS committee meetings
• Implement effective Earth Control Measures (ECM) plan including erosion control and sediment control according to Qualified Erosion Control Professional (QECP) design
• Responsible for maintenance and inspection programme on site
• Be responsible for any other duties that may be assigned to you from time to time as your superior/management deem fit.
• Manager worker dormitory

Requirement:

• Must be registered with NEA and IES
• At least 3 years of practical work experience relevant to the work to be carried out by a ECO cum ECMO in HDB Projects
• Experienced and proficient in Environmental Mitigation and Monitoring Plan (EMMP)

Job Responsibilities

• Attend to customer queries and/or requests and assist to resolve service issues to escalate unresolved concerns to Deputy Branch Manager (DBM)
• Assist to maintain a high standard of housekeeping at the branch and ensure all product materials are up to date
• Assist with educating customers at branch auto-lobbies and personal internet banking internet kiosks
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions
• Follow up on customers’ requests that are processed by the backroom fulfillment unit
• Perform account opening, account maintenance, and fixed deposit transactions
• Comply with established operational control and audit procedures
• Drive business through an advisory on bank's products and services e.g Deposit Acquisition and New to Bank (NTB), New to Product (NTP) customers for all Segments.
• Collaborate with Business Units to achieve targets
• Identify opportunities for sales leads and referrals.

Job Requirements:

Skills and Experience

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
• Team player, with good communication and problem-solving skills
• Able to multitask and possess leadership traits
• Effectively bilingual (written and spoken)

Education

• Minimum a recognised diploma/ degree in any field

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

• Letter Of Credit / LC
• Shipping Documents
• Trading MNC

Job Scope:

• Prepare import / export shipping documents based on L/C, Certificate of Origin, Customs/Insurance declaration
• Monthly delivery / sales reporting
• Liaison and coordinate with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery
• Prepare Sales and Purchase contracts
• Provide admin support to the department

Requirements:

• Possess a Degree / GCE O / N Levels
• Possess minimum 2 - 5 years' Shipping Documentation & Letter Of Credit / LC experiences
• Good communications and interpersonal skills
• Proficiency in MS Office (Words, Excel & PowerPoint)

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Are you organized, detail-oriented, and adept at managing logistics? Join our team as a Centralized Issuing & Receiving Officer and play a crucial role in our operations!

Job Duties:
* Assist in receiving of cash bags/boxes and cartridges from cash processing team and issuance of the received items to the Cash-In-Transit team
* Assist Operations Supervisors in daily operations
* Ensuring accountability of cash and valuables
* Any related administrative responsibilities as required
* Ensure accountability of all items received/issued and accuracy in vault balancin

Job Requirements:
* Basic Microsoft Office knowledge
* Good communication and interpersonal skills

If you are ready to take on this rewarding challenge and contribute to our operational success, apply now! Please submit your resume via Word or PDF .

Thank you.

We regret that only shortlisted candidates will be notified.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Job Description:

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations, safety requirements, and aerodrome safety standards.
• To be responsible for health, safety, and environmental control, and to assist Safety Manager to ensure that all works adhere to the procedures and instructions.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, authorities and agencies and other Consultants employed by Developer.
• To put up daily situation reports.
• Ensure risk assessment and safe working procedures are correctly executed on-site.
• To conduct daily health, safety, and environmental inspections, prepare reports and follow up with Project Safety Team / Contractors for closure.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.
• Wear appropriate personal protective clothing/equipment and observe all safety requirements/procedures.
• To implement and monitor appropriate safety measures in accordance with the Workplace Health and Safety Act and Safety Management System.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance

Requirements

• At least 03 years of Project relevant experience in the construction industry preferably 2 years with the developer/main contractor.
• Must be a registered Workplace Safety and Health Officer with MOM.
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays

Job Description

• Reporting to the WSH Manager, liaise closely with Project Managers on workplace safety, health and environmental issues to maintain a high level of safety at the sites.
• Highlight project safety non-conformities to project manager and assist project manager to implement rectification measures;
• Work as project Risk Assessment team leader, ensure all site activities have been conduct risk assessment, and effective safe work procedure has been developed;
• Review safety documents which submitted by sub-contractors or suppliers, ensure adequate safety control measures has been implemented;
• Conduct weekly site inspection and recommend rectification methods;
• Conduct weekly safety coordination meeting to settle site safety matters;
• Conduct toolbox meeting and ensure the permit to work system in place.
• Report on health and safety issues to the Project Manager which includes preparing of incident and loss statistics and monthly summary reports.
• Perform other adhoc tasks as assigned.

Requirements

• Degree or equivalent in related field.
• Registered WSHO with the relevant authorities.
• Good knowledge of Safety Regulations and Procedures.
• At least 3 years of relevant working experience in the building construction industry.
• Good command of English and Chinese in order to liaise with relevant government agencies and subcontractors.
• Excellent verbal and written communication skills.
• Strong team and collaborative skills.

Cookery Room / Kitchen (Main Duties)

• Assist in placing order for food and ingredients.

• Assist in receiving and storing food supplies in both kitchens.

• Assist in preparation of ingredients prior to the start of the practical lessons.

• Mop and clean the floors of both kitchens daily to remove oily/greasy stains.

• Assist in the setting up and sorting of kitchen equipment and utensils.

• Assist in maintenance of perishable food supplies and items with expiration dates.

• General maintenance of cleanliness for both kitchens and to prevent accumulation of dust.

• Cleaning the refrigerators in both kitchens periodically

• Wash, dry and keep kitchen equipment and utensils used by teachers for lesson demonstration to students.

• Stow away crockeries and utensils previously left to dry.

• Cleaning of sink and window ledges, storage shelves and cupboards periodically.

• Tidying up the kitchen floors, sinks and centre tables after each practical lesson.

• Machine wash, dry, fold and neatly store dish cloths and tea towels used during practical lessons.

• Final check that safety valves are turned/switched back to neutral positions at the end of the day.

Maintain neatness of utensils in shelves, cupboards, cabinets and drawers.

Cookery Room / Kitchen Stock-Check Duties

• Replace broken glassware from stock and be responsible for all equipment used in the teaching of Food & Consumer Education (FCE) / Food & Nutrition Science (NFS) lessons.

• Keep a stock-book and breakage record to indicate necessary item replacement.

• Prepare an inventory stock-list annually for the annual stock-take exercise.

Operations Support Duties

• To assist in cleaning special rooms and cabinets/cupboards and shelves and instruments/equipment or apparatus as deployed by the Operations Manager

• To help with emergency duties in the movement of resources, tables and chairs and simple logistics as required by the Operations Manager

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Oversee procurement processes for projects, ensuring cost-effectiveness and adherence to standards.
• Assess alternatives based on cost, quality, durability, and environmental impact.
• Source, purchase, and negotiate terms to ensure timely delivery.
• Issue and manage purchase orders, maintain cost databases, and generate procurement reports.
• Collaborate with logistics, service providers, and project teams to ensure smooth material flow.
• Organize and maintain project-related documents like contracts and reports.
• Schedule meetings, prepare agendas, and record minutes.
• Process invoices, track vendor payments, and maintain expense records.
• Act as a contact point for internal teams, clients, subcontractors, and suppliers.

Requirements:

• Minimum Diploma in any fields
• Minimum 1-2 years of purchasing experience in construction industry
• Proficient in Microsoft Office (Words and Excel)
• Good Communication, negotiation, problem solving and sourcing skills
• Project admin experience in a plus point

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Process vendor invoices and prepare bank transactions for accounts payable.
• Assist with client billing and accounts receivable tasks, including preparing statements, recording collections, and following up.
• Help prepare GST schedules, audit schedules, and financial reports.
• Handle monthly journal entries and maintain the fixed assets register.
• Manage and reconcile intercompany transactions and balances.
• Coordinate with internal and external parties to ensure smooth operations.
• Support daily accounting tasks as needed.

Working Locations: Bukit Batok

Completion Bonus provided

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822

- 1 year renewable contract

- Up to 3,000 + PB

- Monday to Friday: 9am – 6.30pm

- Novena

Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 15 of closed sales calls per day for General Insurance Team.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
• Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
• Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Renewable Contract

Location:

• Novena

Working Hours:

• Monday – Friday (9.00am – 6.30pm)

Salary:

• Up to 3,000 + PB

Requirements:

• Good to have BCP and PGI Certificates.
• Preferably have quality assurance experience and insurance products knowledge.
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.
• Fast Learner and willing to learn on multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House, #19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• To administer and implement an effective Safety Management System in accordance with legislation and preparation for third-party external safety audit
• Conduct Environmental, Health and Safety Audits
• To prepare and conduct the EHS training for all employees
• Measure and monitor the WSH performance of the project and discuss WSH performance in the WHS committee meetings
• Implement effective Earth Control Measures (ECM) plan including erosion control and sediment control according to Qualified Erosion Control Professional (QECP) design
• Responsible for maintenance and inspection programme on site
• Be responsible for any other duties that may be assigned to you from time to time as your superior/management deem fit.
• Manager worker dormitory

Requirement:

• Must be registered with NEA and IES
• At least 3 years of practical work experience relevant to the work to be carried out by a ECO cum ECMO in HDB Projects

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492