Roles & Responsibilities

We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Job Responsibilities:

· Ensure constant presence at the front counter, welcoming and registering walk-in customers

· Oversee and manage customers

· Assist Manager to organise events and invite customers

· Handle difficult customers professionally, and complete necessary checklists before customer meets the manager

· Collect, certify, and manage documents received from customers. Ensure filing and administrative organization

· Respond to telephone and email inquiries

· Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments

· Assist customer in making payment online and also do simple account duties

· Perform general admin duties and oversee the office cleanliness and also office contracts

· Perform some simple purchases for grocery and stationery for the office.

Job Requirements:

· Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles

· Ability to communicate in English and be proficient in Mandarin second language and/or converse in dialects as the work requires interaction with a large number of Chineses clients

· Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy

· A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

· Mondays to Fridays (10 am - 7 pm)

· Kent Ridge MRT

We regret to inform, only shortlisted candidates shall be contacted.

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Our client is a well-established market leader in the FMCG industry. Due to their current expansion plan, they are looking for Warehouse Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the West.

Jobs Scope:

• Perform receiving and QC checks, updating records in WMS/QC systems.
• Ensure items meet quality standards and manage quality photos in reports.
• Reject non-compliant items, handle disposal, and prevent store delivery of such products.
• Train new staff on fruit quality checks and handle administrative tasks like orders and feedback.
• Carry cartons (up to 20 kg) and operate MHE for pallet movements.
• Support quality improvement initiatives and other assigned duties.

Requirement:

• Min 1 year of warehouse experience
• Comfortable with rotating shift

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Airport Security Officer

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Changi Airport
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• MNC Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working days: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Full spectrum of HR & Administrative duties
• Assist to manage employees’ matters in areas of compensation matters, appraisal for annual increment and performance bonus
• Manage HR Administrative duties in areas of preparation of all HR related letters, insurance, maintaining HR Documentation, etc
• Ensure timely processing of monthly payroll for employees
• Journal entries for payroll, OT, bonus accrual and related
• Assist in coordinating in training programme and liaise with nominated trainees on training requirements
• General office administration and management
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma in Human Resource, Admin or related field with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Salary $2800 - $3200 + Incentives + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• 12 Hours Shift

Job Responsibilities:

• Responding to intrusion alarm system activation
• Performing maintenance service, commissioning of alarm systems
• Attending to customer request on alarm and card access systems
• Conducting patrols at night
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Higher Nitec and/or Diploma in Electrical Engineering, Electronic & Computer Engineering, Mechanical Engineering, and other related fields
• Possess at least 1- 2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Coordinate logistics activities from procurement until delivery.
• Sort, organize, and store inventory in proper location.
• Communication with customer to receive orders and enhance customer satisfaction.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report
• Filing of documents
• Handle transportation arrangement and co-ordinations.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record, products inventory and make sure the accuracy between physical stocks and system quantity.
• Data entry for inventory management
• Verification of goods receipt
• Ensure that all stock inventory data are handled correctly and accurately to prevent inventory discrepancies
• Assist in any other duties as required

Requirement:

• At least 1 years working experience in preparing warehouse documentation
• Proficient in computer skills ie. MS Office, Excel
• Proficient in WMS / SAP
• Possess good communication skills with both internal and external customers

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary : $3500 - $4,000 + Commission
Working hours: 5.5 work week (Shifts Arrangement)
Weekdays 11AM – 7PM
Weekends 12PM-6PM
Work Location: Chinatown

Job Responsibilities:

• Timely processing of bilateral and syndication loans drawdown, rollover, rate fixing, billing, repayment and facility fees collection.
• Support remittance and deposits placement functions.
• Perform AML screening as well as pre & post transactional handling.
• Timely and proper response to internal/external stakeholder’s inquiries and on matters relating to the services provided by the Branch.
• Maintain proper record of all loan files.
• Perform daily reconciliation, audit confirmation, management, and regulatory reporting.

Job Requirements

• Diploma holder in relevant industry
• With at least 5 years of relevant working experience in Loan Operations/ Credit Administration
• Knowledge of AML & Terrorist Financing as well as Operational Risk issues.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Job Description:

• Understanding of Project Specifications, construction drawings and to ensure that all site activities comply with the regulations and client’s requirements
• Monitor site works to ensure the method statements and work procedure are strictly followed.
• Competent in carrying out supervision of structural works by identifying any non-conformity of contractor’s work site
• Ensure the Builder executes the work in accordance to Consultant’s instructions
• Check drawings for discrepancies and highlight to Consultant, suggesting possible solutions to prevent delays
• Conduct quality inspections and quality control of materials used for the project
• To ensure proper documentation of site inspection records, safety records and approved /as-built drawings
• Maintaining and updating site records on progress of work, housekeeping and preparing reports
• Verify the contractors’ progress payment, claim in terms of work done and materials/equipment delivered and stored on site
• Witness all the inspection, testing and commissioning sessions performed by the contractors to ensure compliance with designs and specifications
• Report to project QP / Project Consultants Team on quality and progress
• Period: 26 months
• Start from: February 2025

Requirement:

• Min Diploma in Civil Engineering or equivalent
• At least 8 years of relevant experience in supervision of residential buildings
• Resident Technical Officer Certificate accredited by IES / ACES
• Knowledge and Experience in institutional
• Conversant in statutory code and requirements
• Good team player with strong interpersonal and communications skills essential

Please indicate project involved, expected salary and notice period required in CV.

We regret that only short-listed candidates will be notified.

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Provides assistance to the research team

• Screens and recruits suitable patients to participate in the research project

• Briefs patients on research background and rationale and to obtain their consent of participation

• Collects data from patients' medical records and research statistics

• Helps document adverse events / reactions that arise

• Performs phlebotomy and venepuncture when required

Requirements:

• Minimum Degree/ Diploma in Nursing

• Min 3 years’ experience in Hospital ward

Only Nurses with SNB license NEED APPLY

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No. 199601303W

EA Licence No. 99C4599

We are seeking Security Officer to perform mostly concierge duties at one of the high-end condominiums in Orchard area.

Commence on 01 January 2025

5/6 days work week arrangement

Rank: SO

12 hours shift

Job Scope: Concierge Duties

Uniform: Concierge attire with blazer

Salary (Gross): $2870.00

Register now!

WhatsApp 8013 3785 or 8081 6792

T&C Apply

Job Description

a. Typing / printing

b. Data entry work

c. Reception duties

d. Answering telephone calls from teachers, parents and members

of the public

e. Data collation of surveys

f. Preparation of refreshements for school event

g. Sorting and delivery for items delivered to the school

h. Attend to students who are unwell / injuried in the sick bay.

i. Assist school staff with binding and lamination works

j.Maintain the school’s stores for office supplies and stationeries

k. Assists the payment officer to check documents and to collate

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

• Perform monthly financial closing process.
• Process financial transaction with accuracy and efficiency.
• Prepare financial reports.
• Reconcile bank statements.
• Assist AP & AR.
• Prepare audit schedules and assist with audit queries.
• Perform other ad hoc duties as assigned.

Job Requirements:

• Diploma in accountancy with 1-2 years of experience.
• Diploma in Accountancy with No Experience is welcome to apply.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

DUTIES AND RESPONSIBILITIES:

· Maintaining proper filing of documents

· Prepare relevant accounting paperwork, bank reconciliation statements and monthly accounts in a timely manner

· Willing to travel different locations in Singapore to perform accounting duties for clients

· Other ad-hoc duties as assigned by the management

Working hours: Rotating Shift/ 6 days work week

Location: Airport

Job Description

• responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets.
• Perform CCTV and Control Room monitoring duties.
• Undertake screening of baggage and personnel.
• Perform X-ray screening and access controls.
• Perform guarding and patrolling of installations.

Job Requirement:

• Valid PLRD Security license (Must be licensed as a Security Officer (SO)
• Proficient to communicate in English
• Normal colour vision
• Able to take on assignments at various locations based on Company's discretion

Compensation:

• sign-up bonus of $5000
• annual wage supplement (AWS)
• allowances*
• overtime

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their Warehouse Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee inbound and outbound logistics to ensure on-time deliveries.
• Prepare precise shipping documents while adhering to regulations and L/C guidelines.
• Promptly send shipping documents and notify importers.
• Investigate and address logistics-related claims efficiently.
• Keep SAP records up to date with high accuracy.
• Ensure the integrity of both digital and physical records.
• Produce detailed and timely logistics reports and documentation.

Requirements:

• Min 2 years of warehouse operations experience
• Proficient in Microsoft Officer
• Min O Level

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

Job Requirements:

• Degree/Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Purpose

The PM, CM and operations will be carried out by the in-house teams with certain activities outsourced toVendors. TO may be assigned as Person-In-Charge (PIC) to monitor Vendors when performing their assignedtasks.

TO shall carry out the PM, CM & Operation of STMV, Locomotives and Wagons. TO shall be responsible andaccountable for his / her works and the Vendors’ works. All works shall be carried out in accordance with therelevant Quality Procedures, Maintenance Manuals, Work Instructions, Work Safety Procedures, LTArequirements, Railway Operation procedures and Contracts Specifi cation (for outsource work). All of ETB’sequipment and the associated peripherals shall be eff ectively and effi ciently maintained to the requiredoperational, reliable and safety standards to achieve the key objectives of the Branch.

Responsibilities

1. Maintain & Operate the STMVs, Locomotives & Wagons as per procedures.

2. Monitor the Vendors for outsourced works under his charge.

3. Carry out the day-to-day maintenance, operation, and administration activities of ETB.

4. Ensure that the latest version of work instructions/procedures, RA, Circulars and are used.

5. Meet the set KPIs and maintain high level of productivity and quality.

6. Attend daily Toolbox meeting conducted by AE.

7. Subjected to regular safety inspection/audit at worksites to ensure compliance to safety procedures.

8. Regularly review the requirement of maintenance tools, equipment, spares and if needed, inform AE or EMMfor procurement in a timely manner.

9. Participate in the inspection of assets for defects punch-listing and review of the defects punch-list.

10. Assist AE in mentoring new staff during their Supervised Field Training (SFT).

Qualifications & Work Experience

• NITEC / NTC 3 / Higher NITEC in the following discipline: Aerospace / Automotive / Electrical / Electronic/ Mechanical / Mechatronic / Microelectronic / Rapid Transit / Marine / Robotics.
• Preferably with a minimum of 2 years of experience in heavy/industrial equipment operation ormaintenance.

Skills

In addition, those with experience in welding, non-destructive testing, Quality Assurance/Control and thefollowing skills, attitude and knowledge will have added advantage:

- Ability to manage and lead a team of Vendors’ Supervisors/Workers working toward the department’sobjectives.

- Able to work independently and with all levels of staff .

- Possess good interpersonal and communication skills.

- Resourceful, self-motivated, and result-oriented.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s fi rst mass rapid transit system. Today, wemanage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-EastCoast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141km of rail tracks across 108 stations, we serve millions of commuters daily.

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for acknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.

Job Requirements:

• Degree/Diploma in any discipline
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.