Customer Service Office @ TANJONG PAGAR

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Title : Senior Executive, Research Grant Administration

Job Type : Temp 6 months

Work Location : West side, Singapore

Skills Required : Research, Content Management & Reporting

Job Responsibilities:

Research Grant Administration:

• Provides effective administration of research grant call applications and management of awarded grants
• Assumes the role as SAP Concur reviewer and first-level approver and work with the Finance department to provide the fastest and smoothest approver flow.

Communication of Research Information

• Creates weekly research e-newsletter to communicate information on internal and external grant calls to faculty and research staff members.
• Develops content for the school’s website for research grants, projects and achievements.
• Develops Research-related publications (Research Brochures /Pamphlets)
• Assists with the organisation of the monthly WKWSCI Speaker Series (Research Talks).

Monitoring Research Budgets and Assets

• Monitor budgets and expenditures relating to research grants
• Monitor deadlines for the submission of expenditure reports as well as progress and final reports

Job Requirements:

• Bachelor's degree from a recognised university
• Proven administrative skills including the ability to handle data with accuracy.
• Excellent reporting with some finance working knowledge would be essential.
• Preferably 2 to 3 years of relevant work experience. Prior working experience in an academic institution will be an advantage.
• Sound interpersonal, communication and analytical skills.
• Strong organisational and problem-solving skills.
• Competency in Microsoft Office applications (Excel, PowerPoint, word).
• Ability to do content management and creation of information on research (Website, social media and newsletters)
• Positive attitude with a strong desire to learn new skillsets.

Salary: Up to $3500

Work hours: Mon-fri

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.” All Curriculum Vitaes will be treated with the strictest confidentiality.

RMA Consultants Pte Ltd

EA License No 93C4403

EA Regn No R1433182

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

• 2 year contract + perm benefit

• Nearest MRT: Tampines East

• Previous experience in research is more advantageous.

Job Description

1. Support the conceptualisation and management of studies related to correctional research and evaluation.
2. Conduct literature reviews and write reports.
3. Collect and analyze research data.
4. Provide publication-related support.
5. Coordinate with internal and external parties to facilitate research studies or related requests.
6. Maintain online knowledge management initiatives and miscellaneous management of e-resources.
7. Any other duties as assigned.

Job Requirement

1. Singaporean only.
2. Min Degree (Preferably Degree in Psychology/Social Sciences/ relevant qualification).
3. Strong writing, interpersonal, and communication skills.
4. Proficiency in statistical software (SPSS).
5. Previous experience in research is more advantageous.

*Salary offered depends on experience and qualification.

Interested candidates please click “Apply Now”.

We regret to inform that only shortlisted candidates will be informed.

Nicky Yew Soo Ee

Fulfillment Team

BGC Group Pte Ltd

EA: 05C3053

Registration No: R22109448

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Job Description:

• Ensure safety provision on sites are maintained on site as per WSH Act & regulations
• Conduct regular site inspections and follow up actions to ensure safety compliance. Make necessary recordings
• Investigate and report on any accidents or incidents that occurs and take action to prevent re-occurrence
• Prepare Risk Assessment/ Safe work procedure
• Assist in planning and preparation of safety equipment to be available for site usage
• Periodic conducting of safety briefing
• Report incidents and accidents to management
• Maintain project accident statistics
• To perform other supervision and routine job assigned by corporate management team
• Experience in ISO 9001, ISO 14001, OHSAS 45001 system
• Any related duty as assigned

Requirements:

• Candidate must possess WSH Level B or C certificate
• At least 3 years of relevant work experience
• Possess own transport will be an added advantage
• 6 days work week
• Full-Time (s) available

Interested applicants are invited to apply with their comprehensive resume, stating current and expected salary via APPLY NOW.

We regret that only shortlisted candidates will be notified.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client provides engineering, construction, and project management services. Due to business needs, they are now recruiting a Inventory and Shipping Officer to be part of their Shipment Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Inventory and Shipping Officer:

• Manage the procurement of spare parts from approved suppliers.
• Coordinate the shipment and repackaging of parts for customer delivery.
• Ensure timely delivery arrangements for both regional and international shipments.
• Collaborate with the logistics team and supervisor to efficiently process incoming orders.

Requirements:

• Relevant experience with inwards and outwards shipping

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Conduct both quantitative and qualitative (e.g., focus group moderation) research to understand social trends and public opinion
• Oversee research projects from inception to delivery, and coordinate research activities (e.g., project management, data analysis, design questionnaires and discussion guides, respondent recruitment, managing respondents) amongst cross-functional teams to ensure timely and impactful insights
• Assist with managing client queries, expectations and relationships
• Manage accounts and contribute to sale pitch to potential clients
• Create highly actionable and digestible reports in PowerPoint
• Present results of study confidently to external clients across working levels
• Assist teammates in administrative tasks and operations, when required
• Any other tasks as may be assigned by Head of Department

Requirements

• Minimum Bachelor (in Social Sciences / Mathematics / Business / Engineering / numerical fields)
• Versatile individual with a keen interest to pick up complimentary research skillsets
• Strong qualitative and data analytical skills required
• Able to work with ambiguity and perform under pressure
• Strong quantitative and data analytical skills required
• Strong communication skills, both written and interpersonal
• Competent in MS Office, with some experience in data collection and/or statistical software e.g. SPSS (must), R, STATA etc. is preferred
• Prior experience from Market Research industry will be an advantage

Interested candidates, do submit your resume in MSWord to [email protected] or contact 62251232

(A) Job Summary:

• Manages the purchases of construction materials at site.

(B) Essential Job Functions:

• The Purchasing Officer (Site) is responsible for, but not limited to, the following:

Quality

•  Make orders for construction materials and other items as requested.
•  Ensure timely delivery of orders.
•  Ensure all delivery orders are in accordance to PO and verification of DO for preparation of payment.
•  Call for quotations and source for new supplies if need and recommendation of award.
•  Follow up on complaints on product quality.
•  Process and generate PO/RO
•  All other tasks assigned

(C) Minimum Qualifications/ Job Experience:

•  GCE O/A Levels or Diploma qualifications.
•  At least 3 years of relevant working experience.
•  Proficient in Microsoft Office.
•  Prior experience in working in construction site, especially in Civil projects.

(D) Personality:

•  Good organizational and interpersonal skills.
•  Ability to influence various stakeholders and build long term relationships.

(E) Knowledge/ Skills/ Abilities:

•  Good time management skills with ability to manage multiple tasks.
•  Team player.
•  Good verbal and written communication skills.

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

*Seeking for a Middle Office with relevant 2/3 years of Banking- Loan operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Middle Office to be part of their Operations team.

JOB RESPONSIBILITIES

• Perform Middle office function and smooth implementation process
• Ensure timely reporting e.g. Accounting, performance, annual rating or head office reports
• Write credit reports/credit analysis
• Perform analysis of investors for credit approval
• Ensure smooth loan operations
• Conduct compliance KYC/AML checks
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of relevant loan operations experience in Banking industry
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Provide excellent customer service to shoppers and visitors
• Attend to queries and feedback from shoppers and tenants
• Assist in customer loyalty programmes and redemption of reward programmes
• Play an active role during promotions and marketing campaigns
• Any other duties as assign by the Centre Management Office.

Requirements:

• Minimum GCE ‘O’ Levels or equivalent with 1 year experience in retail or hospitality industry in a customer service role
• Familiar with MS Office- Word and Excel
• Possess excellent communication and interpersonal skills
• Pleasant personality and service oriented
• Able to work 6 days work week on rotating shifts (including Sat, Sun and Public Holidays)

We are looking for a Senior Officer to join our Cyber Defense Engineering team. This role focuses on supporting and maintaining cybersecurity applications that protect our organization’s infrastructure. The ideal candidate will have a proactive attitude, willingness to learn, and a foundational understanding of cybersecurity basics.
Key Responsibilities:

• Perform daily health checks on cybersecurity applications, including Splunk, FireEye, Syslog-ng, CAS.
• Assist in troubleshooting technical issues to ensure security applications run smoothly.
• Help with resolving audit findings and support audit-related activities as directed.
• Respond to incidents involving cyber defense applications within the expected timeframes.
• Document technical steps, solutions, and process changes for reference.
• Participate in routine patching and updating of cyber defense applications to keep them secure.
• Work with cybersecurity and IT teams to resolve issues affecting security tools.
• Engage in configuration management to optimize application performance.
• Test and validate changes to settings or policies on firewalls, sensors, and defense tools.
• Assist in performing regular backups and data integrity checks for application data.
• Support vulnerability assessments for cyber defense tools and help fix any issues.
• Coordinate with third-party vendors for application support and troubleshooting.
• Help with log aggregation to ensure accurate data flow within cyber defense applications.
• Create basic dashboards, alerts, and reports in Splunk to improve visibility.
• Manage access control for cyber defense applications in line with security policies.
• Perform routine performance tuning to keep cybersecurity tools efficient.
• Assist in maintaining documentation on application configurations and troubleshooting steps.
• Support disaster recovery exercises for cybersecurity tools to ensure continuity.
• Participate in a rotating on-call schedule for after-hours support as needed

Job Requirements

Qualifications and Skills:

• Degree in Business Information Technology or any related degree from recognized academic institutions
• Minimum 1 year of experience in a similiar capacity preferred
• Basic understanding of cybersecurity infrastructure; exposure to tools like Splunk, FireEye, SOAR, or NDR is a plus.
• Problem-Solving Ability and and interest in learning how to troubleshoot and resolve technical issues.
• Good verbal and written communication skills, with the ability to document processes and communicate with team members.

Good to Have Skills:

• Exposure to cybersecurity operations, basic knowledge of infrastructure, and introductory scripting skills (e.g., Python or Shell) are helpful.

Additional Requirements:

• Rotational On-Call Duty: Willingness to participate in an on-call rotation to support incident response and infrastructure availability.

Responsibilities

· Oversee and identify safety, health, and environmental risks for all areas of the Company

· Evaluate practices, procedures, and facilities to assess risk and adherence to legal and regulatory requirements

· Review, develop and implement EHS policies and procedures

· Monitor compliance with legal and other requirements.

· Provide advice and relevant support to the Company in relation to any changes in legal and regulatory requirements, ensuring that any applicable changes are incorporated into relevant policies and procedure and relevant training and/or support is put in place for staff and workers.

· Analyse and report to the EHS Committee in relation to accidents and incidents (including near misses), carrying out investigations where necessary.

· Assist managers in carrying out risk assessments across all areas of the Company including project sites.

· Deliver EHS training internally and advise on and facilitate any identified specialist EHS training.

· Respond to day to day EHS issues as required.

· Carry out site inspections and audits and provide advice and support to managers/staff where corrective actions are required.

· Liaise and coordinate EHS matters with external parties.

· Responsible for recording, collecting and analysing the Company’s EHS data and to manage and monitor the EHS performance.

· Function as a key member of the Site’s WSH / Environmental Committee and shall attend all WSH / Environmental Committee Meetings, environmental inspections and environmental emergency drills.

· Support WSH personnel / ECO with works, manpower, plant, machinery and equipment schedules for his / her advance planning.

· Responsible and accountable for prompt EHS measures inclusive of rectification works as identified and highlighted by EHS personnel in their routine inspection and WSH / Environmental Committee meetings.

· Ensure sub-contractors made prior submissions of their company’s organization chart, project staff and workers’ name list, photocopy of identity card / work permit and safety orientation certificate (SOC), competency certificates, safe work procedures detailing the step-by –step sequence of the work process, safe work practices for use of machinery, equipment and work tool and risk assessment report, relevant authorized examiner’s (A.E) test certificates for machinery, lifting gear, cranes, etc., to the ESH Officer / ECO.

· Promote safety culture and proactive environmental sustainability

Job Requirements:

· Bachelor’s Degree in Workplace Safety & Health

· Effective leadership skills

· Effective computer skills

· Effective analytical and problem-solving skills

· Strong written and verbal communications skills

· Effective time management

· Registered Workplace Safety & Health Officer with Ministry of Manpower

· Minimum of 5 years experience in the Workplace Safety & Health industry.

· Familiarize with ISO 9001, 14001 and 45001.

Job Description

• To attend vessel at anchorage, shipyards, PSA and jurong port for checking all goods with crews.
• Overseeing and coordinating with authorities and terminal operators
• Liaise with suppliers at port upon loading.

Salary & Remuneration

Salary from S$2,800

Job Requirements

• Must have previous experience in shipping/logistics sector or boarding officer
• No need to report office if not scheduled for work
• Must be okay to work odd hours
• Excellent communication and interpersonal skills to interact with diverse individuals and stakeholders.
• Strong attention to detail and ability to analyze complex information accurately.
• Ability to work in high-pressure situations and make sound decisions quickly.
• Proficiency in using computer systems and software for documentation and reporting purposes.

Interested applicants please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)

Tan Zi Jian (R23116456)

+65 8042 2995

Job Responsibilities:

· Manages the purchases of construction materials at site.

· Make orders for construction materials and other items as requested.

· Ensure timely delivery of orders.

· Ensure all delivery orders are in accordance with PO and verification of DO for preparation of payment.

· Call for quotations and source for new supplies if need and recommendation of award.

· Follow up on complaints on product quality.

· Process and generate PO/RO.

Requirements:

· GCE O/A Levels or Diploma qualifications.

· At least 3 years of relevant working experience.

· Proficient in Microsoft Office.

· Prior experience in working in construction site, especially in Civil projects.

· Good organizational and interpersonal skills.

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

• Prepare accurate and timely monthly financial reports, such as balance sheets, schedules, income statements, and cash flow statements.
• Record and monitor fixed asset activities, including generating fixed asset reports and maintaining schedules and related financial tasks.
• Ensure adherence to local financial regulations and tax requirements, including preparing and submitting necessary reports.
• Comply with internal control standards, including financial and operational policies and procedures.
• Actively participate in year-end audits, preparing financial statements and notes in accordance with accounting standards and Group policies.
• Support the seamless integration of new financial accounting processes for changes like new businesses and departments.
• Engage in creating, testing, and reviewing functional requirements to enhance financial operating systems as needed.
• Perform any other ad hoc duties as assigned.

Requirements:

• Minimum of 2 year of experience in accounting or finance role.
• Accounting knowledge will be added advantage
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Roles & Responsibilities :

• Operational Management:
  Oversee daily operations across all retail channels, including stores.
  Optimize outlet operations, including staffing, and inventory management, to enhance walk-in customers. Manage online merchandising, order fulfillment, and customer service.
• Supply Chain & Logistics :Manage and optimize the supply chain to ensure timely and efficient delivery of food across all customers.
  Oversee inventory management in physical stores.
  Implement and manage logistics and fulfillment strategies, including warehousing, distribution, and last-mile delivery.
• Customer Experience & Service : Develop and execute strategies to enhance customer satisfaction and loyalty both in outlet & Food delivery.
  Implement and manage customer service standards and processes across all channels to ensure a high-quality experience.
  Utilize customer feedback and data to identify areas for improvement and drive enhancements.
• Team Leadership and Development : Lead, mentor, and manage operational teams across the outlet.
  Foster a culture of excellence, collaboration, and accountability within the operations team.
  Develop training programs to enhance team skills and ensure effective execution of operational strategies.
• Budget Management : Develop and manage operational budgets, including costs related to stores and supply chain.
  Monitor and analyze financial performance, including sales, expenses, and profitability, to achieve financial goals.
  Implement cost control measures and optimize resource allocation to maximize efficiency and profitability.
• Compliance & Risk Management : Ensure compliance with industry regulations, company policies, and safety standards across all operations.
  Identify and manage operational risks, including legal, regulatory, and reputational risks.

Requirements :

• Bachelor’s degree in Business Administration, Operations Management, or a relevant degree.
• Minimum 3+ years of experience in retail management, including experience managing both online and offline channels at a senior level.
• Strong knowledge of retail operations, supply chain management, and customer experience strategies.
• Proven leadership skills with the ability to manage and develop high-performing teams across multiple channels & situations.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong financial acumen with experience managing budgets, financial performance, and cost control.
• Experience in Indian Food & Beverage sectors will be preferred.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Description & Requirements

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Willing and able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

We are a fast growing organization and we are looking for Appointment Setting Officer to help to fix appointment with the clients. If you are looking for a part-time job you can contact us.

• Flexible timing
• Able to work independently
• Can work from home
• Nice work environment
• Training will be provided
• Basic pay plus incentives