Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

About us(About SLB)

We are a global technology company, driving energy innovation for a balanced planet.​

Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Repprts to: Supplier Quality Team Lead

Job Description

The Position holder is responsible for assessing, monitoring and continually improve the quality of parts, products and services delivered by suppliers, and assists in defining and developing quality program status indicators and performance measurements.

Successful Position holders are excellent communicators, proactive, enjoy solving problems, comfortable with multitasking, and work well in teams.

Roles and Responsibilities:

• Participate in Sourcing activities for new part or new supplier, developing and implementing Part and Process Qualification process and in charge of supplier quality evaluation. Ensure First Article Qualification completion.
• ·Manage all aspects of continuous improvement of the quality of parts, products and services delivered by suppliers, including the following:
• Review and analyze supplier quality performance, deviations and returned product reports.
• Investigate and address product non-conformances, working with relevant subject matter experts as needed to ensure corrective and preventive actions address fundamental causes.
• Support development and execution of remedial work plans by suppliers to address quality nonconformances.
• Ensure improvement of the supplier quality engagement programs.
• Conduct supplier quality audit, including planning, execution, reporting results, and remedial work plans. Participate in internal audits.
• Ensure compliance to internal and external management systems.
• Lead and/or participate in Product Quality (PQ) incident report investigations.
• Acquire and analyse data across a spectrum of business environments to facilitate process analysis and improvements. Use metrics, reporting, and process control tools to track, analyse and problem solve.
• Continuously improve knowledge of customer expectations, supplier relations, risk management and improvement, industry standards, business systems, and planning and quality tools.

Qualifications and Experience:

• Bachelor’s Degree in a technical field (Mechanical Engineering, Industrial Engineering, or Electrical Engineering).
• 3 years of industry working experience as quality engineer.
• Experience in quality tools, supplier quality management, and quality management.

Preferred Qualifications and Experience:

• Certified for Quality Engineering.
• Work experience with SAP system.
• Knowledge or work experience in industrial standard and directives such as DNV, ATEX, PED.
• Work experience in heavy machinery technology and manufacturing process.
• Data mining and analysis skills (with Excel, PowerBI, or SharePoint).

Responsibilities

1. Ensuring that machinery, systems, infrastructure, and equipment run optimally with minimal downtime.
2. Follow the ISO 45001 management system of Occupational Health and Safety.
3. Upkeep the ISO 9001 and 14001 management system documentation.
4. Coordinate and perform routine, preventive maintenance activities on existing system / equipment and respond to any faults.
5. Coordinate with vendors and consultants as necessary to solve equipment problems.
6. Schedule all repairs on equipment ensuring proper testing, calibration, preventive maintenance is performed while ensuring quality standards are met.
7. Performs other related duties as assigned.

Requirements

1. Relevant technical diploma from recognized institutions or polytechnic.
2. One year of experience in manufacturing industry preferred.
3. Proficient with MS Office application.
4. Proactive, independent, resourceful & positive working attitude
5. Team-working skills to liaise and work cooperatively with individuals at all levels
6. Excellent diagnostic and problem-solving skills
7. Able to work under pressure.

Shift Type / Work Hours

• Normal Shift (5 days work week)
• 7.50am to 4.55pm

Benefits

1. Company transport provided at designated pick-up points island-wide.
2. Medical insurance and dental coverage.
3. In-house canteen at subsidized prices.

Interested applicants are invited to click “Apply Now” with detailed resume, stating current and expected salary.

Please visit our corporate website for more information on Seiko Epson Corporation

Overall Purpose Of The Job (Brief description of the primary purpose of this position)

The Subject Matter Expert (Systems) or Cloud Solutions Expert reports into the Enterprise Computing organization of IT Shared Services. You will work closely with both the Enterprise Architecture team, End User & Infrastructure engineering teams, and IT operations. You are depended upon for engineering IT Infrastructure solutions and operations in the organization.

As a subject matter expert, you will drive successful engineering of Infrastructure and end-user technologies for business adoption. You must have applied expertise in on-premise, hybrid, or Cloud-based infrastructure and end-user solutions. Assisting the Head of Enterprise Computing, you will be responsible for envisioning and developing the technical solutions that meet Organizational Infrastructure and End User Computing needs, advising on business transformation with the aim of aligning people, processes, and technology while fostering a relationship with our business partners as a trusted advisor. These infrastructure and end-user solutions will then be delivered end-to-end as part of the organization.

The role oversees several key functions within the IT organization that enables the delivery of high-quality services to end-users. You are also required to ensure Service Support and Service Delivery processes are in place to meet business needs based on agreed Service Levels. This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard.

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

Job Profile

· Deliver professional, timely, and effective technical expertise on Systems technologies

· Adopt best practices towards Systems Design and Build and deliver products to our user community operable by IT Shared Services.

· Act as the 3rd level support to IT Shared Services infrastructure operations.

· Provide Systems related service support when escalated by partner teams towards Server incidents within a complex environment and develop a methodical approach to problem-solving.

· Analyze recurring issues through root cause analysis as part of Problem Management

· Implement changes to infrastructure in accordance with Organizational change management process.

· Develop and maintain the Systems Standards in Organization.

Required Competencies:

· Suitable candidate would have relevant experience in design, build and support of users or customers globally on a 24x7x365 basis.

· Excellent customer focus, must have demonstrated customer service skills and the ability to interact with our global community in a professional and mature manner.

· Effective communicator at all levels of the organization and externally with customers or third parties

· Proven track record in keeping abreast with technological advancement in related fields.

· Able to manage multiple escalations with effective follow-up/follow-through

· Demonstrate proactivity to undertake tasks, while taking ownership to execute them to completion.

· Display strong analytical mindset when it comes to problem-solving, and tenacity to pursue solutions.

· Must be a team player and able to work with and through others.

· Ability to influence others and move toward a common vision or goal.

· Excellent knowledge of Cloud Technologies like VMWare, Hyper-V, AWS, or Azure

· Excellent knowledge of Microsoft’s Active Directory, Microsoft Exchange, and Windows Operating System.

· Excellent knowledge of Citrix Technologies including application publishing and VDI.

· Working knowledge of system management tools like SolarWinds, SCCM and SCOM, or other industry-standard monitoring systems

· Strong knowledge of storage, storage virtualization, and storage network technologies

C. Job Profile

Knowledge and Skills

· The candidates are currently working on a cloud platform, and we are looking for pure system/Wintel guys, so we would suggest requesting a pure wintel profile with 8-10 years of experience from the vendor.

· Industry Technical Certifications is essential: Cloud, VMWare, Microsoft

· Well versed in Azure and/or AWS, VMware vSphere/ESX, Citrix Xenapp, Storage Systems (EMC)

· Experienced in Microsoft Windows environment, MS Exchange, MS Active Directory (AD), and Group Policy (GPO)

· Experience in Microsoft System Centre Configuration Manager (SCCM) and Systems Centre Operations Manager (SCOM)

· Hands on experience in Wintel

· Knowledge of Health & Security Industry IT Operations would be a strong benefit.

Personal attributes

· Demonstrate expertise in Systems (Cloud and Microsoft) subject matters

· Extremely motivated problem solver, able to react quickly to resolve issues.

· Clinical and attentive to detail

· Experience producing business-relevant materials and technical-oriented writing is mandatory.

· Excellent communications and presentation skills

· Must be able to perform under pressure

· Must be able to persuade and influence others

· Good relationship builder with strong diplomacy skills

· Must aspire to a culture of service excellence

· Able to challenge the norm when necessary

Responsibilities:

• Produces complete controls solutions and electrical design packages based on customer specification, and standardized design practices.
• Formulates and produces complete electrical design package such as detailed schematics, cable routing diagrams, panel layouts, bills of materials, and purchase of material.
• Designs and implements HMI or PLC programs specific to customer and project requirements.
• On site testing and commissioning (local & overseas).
• Document control, project monitoring and provide solution for any technical and functional problems.

Requirements:

• Degree in Control & Instrumentation/Electrical/IT Engineering or equivalent discipline.
• Strong trouble-shooting, problem-solving skills.
• Knowledge of PLCs, HMI and VFD would be an advantage.