• Oversee daily operations to ensure smooth and efficient production processes.
• Manage production schedules, ensuring timely delivery and product quality.
• Supervise operational teams, providing leadership and guidance to improve performance.
• Ensure compliance with all safety, health, and food quality regulations.
• Optimize production processes and implement continuous improvement initiatives.
• Monitor inventory levels and ensure efficient stock management.
• Proven experience in operations management, ideally in food manufacturing.
• Strong leadership and team management skills.
• Ability to work night shifts and flexible working hours.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet deadlines

The Finance Analyst will be responsible for providing support and assistance to the Assistant Vice President, Finance on overseeing the financial management reporting of the SEA & I group companies.

Key Responsibilities

• Prepare and consolidate SEAI Group and Company post-closing analysis monthly, quarterly, yearly management reporting and presentation materials
• Collecting, analyzing, and interpreting historical and current financial data of Company and Group performance with detailed financial status reports
• Assisting Assistant Vice President with the following:

1. Collate Group companies monthly reporting package for monthly management P&L review.
2. Quarterly forecasting process for SEAI group companies
3. Prepare annual budget preparation for SEAI group companies
4. Working capital management for SEAI group companies

• Assist, develop and maintain dashboards and reports to monitor business performance
• Collaborate with group companies to ensure accurate reporting
• Ensuring compliance with financial regulations and maintaining the integrity of financial data
• Other ad-hoc duties assigned by Assistant Vice President, Finance

General Requirements

• Degree in Accounting & Finance
• At least 3-4 years in financial accounting with experience in financial analysis
• Experience with regions handling.
• Good working knowledge of IFRS, Consolidation, Taxation
• Good SAP knowledge
• Advanced proficiency in Microsoft Excel, Power BI and financial software
• Good interpersonal skill
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Good communication skills, both written and spoken
• Ability to interact with region teams and cross functional teams
• Ability to work independently and inter-dependently
• Ability to work under pressure to meet deadlines

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

• Overseeing the manufacturing process and ensuring efficiency and quality
• Developing and implementing operational policies and procedures
• Managing production budgets and implementing cost controls
• Ensuring compliance with safety and environmental regulations
• Planning and organizing production schedules, estimating, negotiating, and agreeing on production timescales with clients and managers
• Assessing project and resource requirements, ensuring that the production process is in compliance with the industry standards
• Supervising and evaluating the performance of production personnel
• Identifying training needs and organizing training interventions to meet quality standards
• Coordinating with other managers to implement the company’s policies and goals
• Collaborating with quality control managers to establish and execute quality control processes
• Ensuring that all steps of the manufacturing process adhere to company guidelines and industry regulations.

Position Overview:
We are seeking an experienced and dynamic Food & Beverage Manager to oversee all aspects of our F&B operations, ensuring exceptional guest experiences, operational excellence, and profitability. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for delivering high-quality service.

Responsibilities:

1. Operational Management:Oversee daily operations of all F&B outlets, ensuring smooth execution and adherence to company standards.
   Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency and consistency.
   Monitor inventory levels, coordinate with suppliers, and manage procurement processes to ensure optimal stock availability.
   Ensure compliance with health, safety, and hygiene regulations at all times.
   
2. Guest Experience:Maintain high standards of customer service to ensure a memorable dining experience.
   Address and resolve customer feedback and complaints promptly and professionally.
   Develop initiatives to improve guest satisfaction and drive repeat business.
   
3. Team Leadership and Development:Recruit, train, and mentor F&B staff, fostering a positive and motivated work environment.
   Conduct regular performance evaluations and provide actionable feedback for growth.
   Schedule and manage staffing levels to ensure efficient operations while controlling labor costs.
   
4. Financial Management:Prepare and manage budgets for F&B operations, ensuring cost control and profitability.
   Analyze financial performance, including revenue, expenses, and profit margins, and implement strategies to meet financial goals.
   Optimize menu pricing and offerings to maximize profitability.
   
5. Marketing and Sales:Collaborate with marketing teams to develop promotions and campaigns to attract and retain customers.
   Identify and implement opportunities to increase revenue, such as special events or seasonal offerings.
   Stay updated on market trends and competitors to maintain a competitive edge.
   
6. Strategic Planning:Develop and execute long-term plans to achieve business objectives and growth targets.
   Implement sustainability practices to reduce waste and improve operational efficiency.
   

Requirements:

• Proven experience as an F&B Manager or in a similar leadership role within the hospitality industry.
• Strong knowledge of F&B operations, including menu planning, cost control, and inventory management.
• Exceptional leadership and communication skills with the ability to inspire and lead diverse teams.
• Solid understanding of financial management and performance metrics.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in using F&B management software and tools is an advantage.

Roles and Responsibilities:-

Personal Assistant to the Director

Assist with corporate secretarial requirements/duties.

Document and maintain standard operating procedures.

Manage human resource matters for department or firm.

Involve in the Business Development, and expansion of the company

Other adhoc duties and tasks assigned by the Management from time-to-time.

Requirements:

Bachelor’s or associate’s degree (or equivalent)

Experience in managing budgets and expenses

Experience in developing internal processes and filing systems

Ability to work well under pressure

Excellent coordination skills

Multitasking capabilities

MICUN PTE. LTD. is a nationwide chain of fast-food restaurants which HQ in China and dedicated to preserving Korean ethnic cuisine. Rooted in Korean culinary traditions, it serves as a household kitchen for the people. After 9 years of development, the brand has expanded its presence to 900 stores in Heilongjiang, Liaoning, Jilin, and other provinces, with a staff exceeding 10,000.

Signature dishes include Stone Pot Bibimbap, representing a cultural heritage of the Korean ethnic group. Emphasizing the selection of high-quality ingredients and a heartfelt approach to cooking, the brand ensures a unified procurement of ingredients and central kitchen distribution, resulting in a consistently delicious taste.

Recognized as an "Intangible Cultural Heritage," Rice Village Stir-Fry has gained popularity among a wide customer base for its delicious, authentic, and genuinely Korean culinary offerings.

Job Role:

General Manager

Roles & Responsibilities

Job Description

1. Proficient in setting up a corporate administration and workflow system

2. Ability of lead and develop team in customise company service & product match with Conduct marketing research to identify industry trends and commercial opportunities.

3. According to company’s core objective proactively develop company cooperation channels and maximize company advantage.

4. Consolidate corporate resources represent Singapore branch.

5. Ability of independently conduct an efficiency market analysis and explore client’s requirement.

Qualification

1. At least 4 years of work experience with at Restaurant management experience.

2. Experience managing and supervising team to drive and implement ideas in a changing environment.

3. Background in China restaurant business operating with solid industry resources.

4. At least 4 years working experience in F&B corporate advisory.

5. Family with China restaurant business culture.

Job Highlights

• Full Time 44 hrs per week, 5 days/ Part-time max 35 hrs per week
• Staff meals provided
• Staff discount
• Training provided
• Immediate hiring

Responsibilities:

• Assist with restaurant's front of house daily operation
• Handle customer service, example, taking guests' orders, serving of food & beverages, providing table service etc
• Ensure guests' needs are met promptly
• Adhere to superiors' instructions
• Daily ordering
• Maintain overall cleanliness of the restaurant

Requirement:

• Good communication and interpersonal skills
• High initiative and energetic personality
• Possess good working attitude with a passion for service and strong team player
• Candidates with/ without working experience are welcome to apply.

Supervisor Responsibilities:

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseein food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

You will be part of a team of seasoned financial professionals. As a Relationship Manager within the Wealth Banking business, you will be responsible for rendering financial advisory to UOB's mass-affluent customers. You are expected to achieve individual sales targets while ensuring accurate and timely completion of the entire sales and compliance process.

• Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of UOB’s clients
• Develop and deepen relationships with clients who have been assigned to you
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)

Job Requirements:

• A recognised university degree
• At least 1 year of relevant financial advisory experience gained in the banking and/or financial services sectors; experienced candidates would be considered for a more senior position
• Good knowledge of wealth management & investment products
• Results-oriented, dynamic and self-driven
• Competent in engaging and managing internal and external clients
• Proven ability to exceed sales target
• Resourceful and able to work with minimal supervision

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the role

We are seeking a highly skilled and dynamic Strategy and PMO Consultant to join our team. The ideal candidate will play a pivotal role in formulating and implementing strategic initiatives, overseeing project management activities, and driving digital transformation across multiple workstreams.

Strategic Formulation:

Formulate the digital growth mandate, including a custom delivery model, process flow, and governance model.

Conduct a Digital DNA survey and interviews to understand digital capability and readiness for change.

Market Assessment and Initiatives:

Assist in market assessment and develop digital initiatives to maintain a competitive advantage.

Manage projects across four key workstreams: Strategy, Digital, Technology, and People.

Project Management:

Lead a hybrid-agile approach project with team members from multiple countries.

Manage project activities for IT implementation, system upgrades, configuration, and development.

Control project scope, resources, timeline, and quality.

Requirements Gathering and Documentation:

Conduct requirements gathering and develop Business Requirements and Functional Requirements Documentation

Deliver Target Operating Model (TOM) assessments for business units in multiple countries.

Data Assessment and Solution Design:

Conduct data gap assessments, map data against business requirements, and design solution architecture.

Understand localization needs of different countries and identify gaps to global design.

Change Management:

Manage day-to-day project management activities across multiple workstreams.

Conduct business requirements mapping and oversee test management activities during testing phases (i.e. System Integration Test (SIT) / User Acceptance Testing (UAT)).

Plan and assist in change management activities, including training sessions and communications.

Agile Transformation:

Lead the agile transformation for business groups.

Conduct interviews, assess customer journeys, and design To-Be operating models.

Team Leadership and Coaching:

Coach and facilitate Solution Design Labs. Lead and guide the team through the Design Thinking process.

Technology Evaluations:

Conduct technology evaluations and selections for the client based on business requirements.

Manage day-to-day project management activities, liaising with counterparts and consultants.

About you

• At least 10 years of SAP Consulting experience, with a minimum of 3 years project management experience and 5 years as a SAP functional or technical consultant.
• Proven experience in formulating and implementing strategic initiatives.
• Strong project management skills with a track record of successful project delivery.
• In-depth knowledge of digital transformation, agile methodologies, and technology assessments.
• Excellent leadership and coaching abilities.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Experience in leading pre-sales, proposals and RFPs.
• Relevant certifications in project management and agile methodologies are a plus.
• If you are a strategic thinker with a passion for driving digital transformation and possess the required skills and experience, we encourage you to apply for this exciting opportunity.

Overall job objectives:

1. Achieves operational objectives by recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining administrative system improvements; implementing change.
2. Responsible for satisfying client requirements and fulfilling national/international regulations.

Core Responsibilities

• Responsible for all aspects of the lab operation including equipment, employees, supplies, process, inventory, and documentation and operate laboratory in safely manner.
• Develop test capabilities and testing procedure to achieve targeted goals and budgets
• Improve lab process efficiency and cost reduction initiative.
• Hires, trains, supervises and evaluates technical and support staff;
• Review and checking reports including Method Validation, External & Internal Correlation, Proficiency, Audit, Technical, Equipment Service etc.
• Involve in setting up, testing and commissioning of system and equipment.
• Handle procurement including quotation request and labware purchase for consumables, apparatus, equipment, instruments, maintenance and repair.

Join our dynamic team as a Restaurant Management Trainee where you will play a vital role in ensuring the smooth and efficient daily operations of our restaurant. We are seeking a dedicated candidate who can maintain high standards and create a positive environment for both employees and guests.

Key Responsibilities:

• Ensure smooth daily operations and maintain the highest quality of service.
• Proactively respond to and resolve guest issues and complaints to ensure customer satisfaction.
• Train new staff on bar standards and provide ongoing coaching and mentoring to support their personal development.
• Monitor and ensure all service staff adhere to the appropriate grooming and hygiene standards.
• Ensure all kitchen equipment is well-maintained and operating properly, in compliance with SFA standards; promptly report any issues to management.
• Collaborate with management on supply ordering, cost control, floor efficiency, and staffing needs.
• Assist with the company's expansion plans and initiatives.

Requirements:

• A positive attitude and a strong desire to learn.
• Demonstrates integrity, initiative, and a proactive approach to challenges.
• A true team player who values collaboration.
• Possesses excellent communication skills and is able to interact effectively with both employees and guests.

Supervisor Responsibilities:

• Screening interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseein food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Job Description & Requirements

A company specializing in the manufacture, trading and distribution of sanitary fittings, bathroom and kitchen products, located around Joo Koon area. We require a dynamic individual to join us as:

ASSISTANT ADMIN MANAGER

Responsibilities:

• Reporting to the Directors, you will perform the full spectrum of HR and administrative functions including coordination of meetings and corporate activities, maintenance of office peripherals, recruitment and orientation of new staff
• Ensure proper implementation of the company's systems, policies and procedures
• Ensure legal compliance with regulatory bodies and governmental agencies
• Handle staff benefits and welfare administration, employee relations, training and development
• Perform advisory and consultancy role to employees on HR related matters, handle foreign workers' passes, work safety and disciplinary matters
• Handle employees' leave management, payroll and other statutory filing
• Handle logistics arrangement
• Perform any other duties assigned by the management from time to time

Requirements:

• Diploma or Degree in any discipline. Additional qualifications in HR and business management would be an added advantage
• At least two years of working experience in a similar capacity and in the manufacturing sector is preferred
• Self-motivated and a good team player with excellent leadership and interpersonal skills
• Possess superior decision-making, problem-solving skills and conflict-management abilities
• Excellent command of written and spoken English and Chinese to liaise with Chinese speaking employees and associates is preferred
• 5 Working Days
• Able to start work immediately or within short notice (preferred)

If interested, please email to us or apply online, enclosing your resume in pdf and stating clearly current and expected salaries.
We regret that only short listed candidates will be notified.

Mon to Fri 9am - 5.30pm

Hybrid work arrangement

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good experience into B2C industry

• Prior working experience with marketing agency would be added advantage

* Min Diploma in Building / Construction

* Min 3 years experience in landed residential houses

* Proven experience as construction project manager or site Manager

* Understanding of construction procedures & sequence and project management

* Familiarity with Quality of works and MOM-Health and Safety Standards

* Good knowledge of MS Office + MS Project

* Able to prepare Master Programme & schedule

* Good communication and able to lead site Meeting .

* A team player with leadership abilities.

* Familiar with Authorities requirements & regulations .

Responsibilities:

• Assist the Technical Director to manage the Company’s In-House Technicians and Service Partners
• To troubleshoot and resolve matters relating to product quality and service by providing technical advice and/or performing service jobs
• Assist to prepare & analyse monthly reports on concerns related to feedback received from customers on Company’s products
• To understand and resolve product quality issues with our partners or suppliers
• Engagement with Statutory Authorities on Standards, policy and product matters
• To propose and implement process change to improve the overall productivity of the department
• Other duties as assigned by the Technical Director

Requirements:

• Diploma or Degree in Electronics, Electrical or Mechanical Engineering is preferred
• Must possess 5 years and above technical experience
• Good understanding of safety standards and regulations for home appliances in Singapore
• Must be self-motivated and possess good interpersonal skills
• Possess strong leadership, analytical and problem-solving skills.
• Bilingual in English and Mandarin

Mon-Fri, 8.45am to 5.30pm / Alt Sat 9am to 1pm

Annual Leave / Medical Benefit / Bonus

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Supervisor/ Operations Manager

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station.

Job Responsibilities:

• Assist the team to perform preparation, table set up and ensure the proper handling of all operating equipment
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Escort guests to their table and provide recommendation and information proactively
• Ensure orders are keyed into Point-of-Sale system accurately and efficiently
• Manage and resolve any concerns and questions from guests
• Handle reservations, inquiries and channel all telephone messages received to the relevant party
• Adhere to the compliance of sanitation and safety regulations
• Provide guidance, and train new staff on restaurant operations

Job Requirements:

• 1 - 2 years of relevant experience, preferably in Fine Dining
• Prior experience working in a preopening team would be advantageous
• Possess strong knowledge in food (relevant cuisine) and beverage
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Roles & Responsibilities

• manage store operations
• lead and supervise a team of Assistant Managers, Supervisors and Crew
• ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• handle selection and recruitment of staff
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff

Job Description:

• Receive training and perform duties in various sections of company’s operations.
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position.
• Progressively master the skills to run restaurant operations.
• Maintaining safety and food quality standards.
• Keeping customers happy and handling complaints.
• Coordinating daily front- and back-of-house restaurant operations.
• Provide support as needed in various department.
• Perform ad-hoc duties as assigned by operation managers.

Requirement:

• No experiences is welcomed to apply, on-job-training is provided
• Highly motivated and willing to learn
• Able to work on weekends and PH
• Customer - oriented, excellent interpersonal and communication skills

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Proficiency in spoken Mandarin is preferred to communicate with Mandarin-speaking customers