1. JOB DESCRIPTION

Job Title: Supervisor

Occupation: Supervisor

Job Description & Requirements:

Main responsibilities include:

• Plan, supervise and control various operations, working closely and supporting the Director and Management
• Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
• Constant effective communication with managers and director regarding any customer or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
• Prepare reports for Director and Management on daily basis
• Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Maintain excellent product knowledge
• Prepare weekly staff rosters if need be
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct set up for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Assist the food and beverage manager with HR related matters
• Monitor staff breaks and general timekeeping
• Monitor and authorize staff clock in and clock out procedures
• Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

• 3-7 years’ experience in a F&B Trading
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• Strong ability to communicate and to read and write in Malay and Tamil are essential. Additional languages are a plus
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus

Supervisor Responsibilities

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

Job Description & Requirements

1. Extend recipes to facility population requirements.

2. Fill pre-preparation and inventory pull sheets before every meals.

3. Orient and train program for workers.

4. Stick to sanitation and safety program.

5. Display good communication and human relation skills as per food service manager's directions.

6. Support manager to manage high level of good client relations.

7. Develop and set local procedures for receipt, check and food no non-food issue.

8. Check whether all the ingredient stocks are available for food preparation.

9. Check the quantity and quality of groceries when stocks are received from delivery.

10. Conduct administractive and Human Resources management functions with supervised staff.

11. Offer advice, counsel and instruction to staff members.

12. Handle disciplinary measures appropriate to authority.

13. Execute equal employment opportunity policies and program.

14. Oversee food preparation for adherence to quality standards.

15. Able to work in rotational and split shifts when required and in rotational weekly offs.

16. Verify the food deliveries are handed over to riders.

Responsibilities include:

-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

·Positive attitude and commitment to excellence

·Respective skills in functions to be performed

·Excellent interpersonal and communications skills

·Team work

·Willing to learn and able to work under pressure

·Experience in F&B Operations,

·Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Supervisor Job Overview

In the supervisor role, you will be responsible for handling the team’s tasks and assignments and making sure employees are appropriately performing assigned tasks. A key element of this role is to oversee the efficient, effective performance of job duties. Success in this role is measured by keeping output quality and costs within acceptable levels.

Supervisor Job Responsibilities and Duties

• Plans employee shifts and work schedules
• Coordinates job assignments and cross-training between and within divisions
• Provides feedback on employee work performance
• Prepares reports and updates for upper management
• Organizes events that will make a positive impact on employees
• Supervises processes and ensure smooth operations

Supervisor Job Requirements

• Experience in previous leadership roles
• Exceptional verbal communication skills
• Remarkable time management skills
• Excellent writing and literacy skills
• Detail-oriented and introspective
• Optimistic in high-stress environments

• Supervise multiple team of cleaners in multiple cleaning projects
• Train cleaners and team leaders on service standards and provide help and guidance when necessary
• Assist in planning work schedules and deployment of manpower
• Monitor and follow up on compliance with cleaning procedures, workplace safety and tender specifications
• Implement operation plans to improve work processes and service quality
• Monitor cleaning material stock level andre-order materials when neededith customers
• Check cleaning equipment condition
• Monitor cleaning material stock level and re-order materials when needed
• Solve operational problems and make decisions
• Submit daily cleaning report
• Facilitate effective communication and engagement at the workplace

Roles & Responsibilities

You will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.
Maintain the quality, environment, and service standards in the area. Quality includes: people, objects, equipment, facilities, and working methods. Understand the work situation, work attitude, service quality, and relationship with guests of the personnel in the area, check for unsafe factors, and deal with them in time to avoid losses. Supervise on-site, implement the reward and punishment system, improve work efficiency, and assist in handling emergencies.

Restaurant Supervisor Responsibilities:

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Job Requirements

-Serves as the link between direct reports and middle / upper management.

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

-Must be able to work night shift or split shift
-Must be able to work extra hours or weekend if needed

• Oversee efficiency of operational processes
• Participate in strategic planning and goal-setting for the business
• Analyse business requirements and customer needs
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support
• Ensure compliance with company policies and regulation
• Hands-on experience implementing operational processes
• Excellent project management skills
• Knowledge of operational principles and policies
• Organizational skills and attention to detail
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees,delivering positive and/or negative feedback, and addressing any shortcomings.
• Excellent leadership and decision-making skills.
• willing to work OT on weekends and public holidays
• Able to work night shift and split shift
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

• Oversee efficiency of operational processes
• Participate in strategic planning and goal-setting for the business
• Analyse business requirements and customer needs
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support
• Ensure compliance with company policies and regulation
• Hands-on experience implementing operational processes
• Excellent project management skills
• Knowledge of operational principles and policies
• Organizational skills and attention to detail
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees,delivering positive and/or negative feedback, and addressing any shortcomings.
• Excellent leadership and decision-making skills.
• willing to work OT on weekends and public holidays
• Able to work night shift and split shift
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Supervising and training employees

Implementing processes to reduce costs

Analyzing and reporting on performance

When you build your own operations supervisor job descr iption, make sure to tailor these duties to the role, based on your company’s requirements.

Oversee efficiency of operational processes

Participate in strategic planning and goal-setting for various business functions, including IT and customer support

Analyze business requirements and customer needs

Research methods to improve operations and reduce costs

Monitor and report on department performance

Supervise and train employees

Provide administrative support (e.g. updating inventory)

Ensure compliance with company policies and regulation

Job Description & Requirements

• Overall in charge of operations.
• Plan work schedule
• Provide immediate supervision, assign tasks, check works at frequent intervals, and maintain schedules
• Ensure employee follow safety, quality requirement, and all applicable company policies at all times
• Support overtime.
• Must have relevant experience.
• Other duties assigned by the manager or director

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

· Oversee daily activities of delivery planning, implementation and execution

· Ensure operations meet the expectations of clients

· Plan and provide relevant training for new workers

· Ensure policies and procedures are current and updated

· Manage complaints and follow up with service recovery

· Review processes and improve overall performances

· Establish positive, healthy and safe work environment

· Must be able to work night shift and split shift

· Must be able to work extra hours if needed

· Ensure safe handling of goods.

· Observe Safe Work Procedures while delivering goods to Customers.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Liaising between the Supervisor and other employees.
Hiring and training new employees.
Developing training materials and conducting training sessions and workshops.
Establishing business knowledge and awareness of shared company goals.
Monitoring both individual and team job performance metrics.
Providing staff with technical guidance and assistance.
Relaying productivity concerns to the Supervisor.
Preparing job descriptions and work schedules.
Assisting with other administrative tasks, when required.

58 RECRUITMENT PTE. LTD. 19C9772 67026282

· Responsible for day-to-day operation duties

· Use system to issue DOs and Invoices.

· Process employee expense claims and ensure that claims are properly authorised.

· Provides financial information to management by researching and analysing accounting data, preparing reports.

· Manage day-to-day function of Accounts activities including invoicing, payments, AR & AP

· Prepare payment voucher, issue cheque and receipts for payment & staff claim.

· Review and verify invoice from suppliers

· Receiving and issuing of stock.

· Stock arranging and updating stock into system.

· Stock replenishing ordering.

· Responsible for preparation and co-ordination of the daily delivery schedule of the drivers.

· Plan daily delivery routes and assign deliveries tasks to delivery team.

· Ensure stock are accountable updated into the system during issuing, receiving and in the warehouse.

· Monthly/Yearly inventory stock take.

· Collect cash and cheques from delivery teams.

· Ensure deliveries routes are efficiently planned with customers timing restriction in mind.

· Ensure cash and cheques collected from the delivery teams are in correct amount.

· Handling of Customer’s order, feedback, discrepancies, and issues

· Provide support in HR and administrative matters where necessary.

· Assist with ad-hoc projects when required or assigned.

· Able to work night shift and split shift, and OT on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

Application Mode

• Apply by Whatsapp +65 85229666

Job Responsibilities:

• Has overall shift responsibilities and is accountable for the smooth running of the restaurant
• Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Develop and maintain the highest standard of service quality
• Ensure all cost expenses are well managed
• Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
• Involve, prepare pre-service meeting/roll call for staff
• Evaluate the operations and procedures and suggest improvements
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc to the Operations Manager and HQ
• Attend all meetings and training programs when required
• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers
• Overseas posting/attachment may be required

**Variable Bonus, Merit Increment & Promotion, Staff Discount, Variable Incentive, Referral Scheme, Grooming Allowance, Dental Benefits, Insurance, Birthday Vouchers, Festive Gift** (Terms & Conditions apply)

1. Responsible in assisting the Operations Manager in daily running and management;

2. To supervise the activities carried out by the Cleaning Staff which will include training, instructing and managing work flow;

3. To undertake, as a part of the team, the cleaning of designated areas to ensure that they are kept clean and hygienic for the public;

4. To ensure all work carried out by the Cleaning Staff is on par with the upholding requirement; completed with due observation to the appropriate Health & Safety requirements;

5. Cleaning, sweeping and vacuuming, emptying of bins;

6. To ensure that all health and safety regulations are followed and the staff is taking extra precautions in causing anything that might endanger the post holder or others;

7. Daily report to the line manager, or person in authority any dangerous situation in the workplace or any perceived shortcomings in health and safety regulations.

Requirement

1. Flexible for weekend & PH day shift

2. Most time would be standing for operation assistance

3. Teamwork & problem-solving orientation

Application Mode

• Apply by Whatsapp +65 85229666

Job Responsibilities:

• Assist the Floor Manager / Assistant Restaurant Manager/ Restaurant Manager in carrying out his function of efficiently administering and organizing the restaurant into a profitable center and increasing revenue
• Ensure the smooth running of designated section/ area.
• Ensure that table settings are set up in accordance to SOP
• Reset tables after use which includes clearing and removal of soiled dishes
• Lead and supervise the team which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters.
• Maintain excellent customer service standards and execution of promotions in outlet.
• Lead and motivate staff in achieving sales targets and customer satisfaction.
• Involve and prepare the daily roll call meeting
• Upsell food and beverage items.
• Serve food and beverage orders
• To prepare and submit all reports, schedules etc. in a timely manner.
• Enforce food hygiene regulations and upkeep restaurant cleanliness and hygiene standards.
• To prepare and submit all reports, schedules etc. in a timely manner.
• Replenish items as and when necessary

**Variable Bonus, Merit Increment & Promotion, Staff Discount, Full Attendance Award, Referral Scheme, Grooming Allowance, Dental Benefits, Insurance, Birthday Vouchers, Festive Gift** (Terms & Conditions apply)

1. Responsible in assisting the Operations Manager in daily running and management;

2. To supervise the activities carried out by the Cleaning Staff which will include training, instructing and managing work flow;

3. To undertake, as a part of the team, the cleaning of designated areas to ensure that they are kept clean and hygienic for the public;

4. To ensure all work carried out by the Cleaning Staff is on par with the upholding requirement; completed with due observation to the appropriate Health & Safety requirements;

5. Cleaning, sweeping and vacuuming, emptying of bins;

6. To ensure that all health and safety regulations are followed and the staff is taking extra precautions in causing anything that might endanger the post holder or others;

7. Daily report to the line manager, or person in authority any dangerous situation in the workplace or any perceived shortcomings in health and safety regulations.

Requirement

1. Flexible for weekend & PH day shift

2. Most time would be standing for operation assistance

3. Teamwork & problem-solving orientation