Supervising and training employees

Implementing processes to reduce costs

Analyzing and reporting on performance

When you build your own operations supervisor job descr iption, make sure to tailor these duties to the role, based on your company’s requirements.

Oversee efficiency of operational processes

Participate in strategic planning and goal-setting for various business functions, including IT and customer support

Analyze business requirements and customer needs

Research methods to improve operations and reduce costs

Monitor and report on department performance

Supervise and train employees

Provide administrative support (e.g. updating inventory)

Ensure compliance with company policies and regulation

• Assist the restaurant Manager to oversee the operations of the restaurant, perform opening and closing duties
• Carry out maintenance on all restaurant equipments and records, perform daily operation tasks such as taking orders, cashiering, consolidation of daily sales, attend to reservation phone calls and serving food & beverages
• Provide excellent customer service at all time and ability to handle feedbacks. Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation
• Monitor inventory to ensure that resources are used effectively and minimizing wastage
• Maintain a high standard of personal hygiene and appearance at all time
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas
• Customer oriented, service focus, responsible and positive working attitude
• Any other ad hoc duties as assigned by the Company
• Able to work under pressure in a fast paced, dynamic and challenging work environment
• Able to work split shift, weekends and public holidays

• Oversee daily operations of the shop.
• Ensure all services are provided to the highest standards.
• Maintain a clean and welcoming environment for clients.
• Manage staff schedules and ensure adequate coverage.
• Train new employees and provide ongoing training for existing staff.
• Handle customer inquiries and complaints in a professional manner.
• Work closely with the shop Manager to develop and implement policies and procedures.
• Manage inventory and order supplies as needed.
• Ensure all equipment is properly maintained and in good working order.
• Monitor and evaluate staff performance.
• Conduct regular staff meetings to communicate updates and address concerns.
• Assist in marketing and promotional activities to attract new clients.
• Maintain accurate records of client information and services provided.
• Ensure compliance with health and safety regulations.
• Develop and maintain positive relationships with clients and staff.
• Assist in budget preparation and financial management.
• Coordinate special events and promotions.
• Provide exceptional customer service at all times.
• Stay updated on industry trends and best practices.
• Perform other duties as assigned by the Shop Manager.
• Ability to lead and motivate a team.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of health and safety regulations.
• Ability to handle customer inquiries and complaints professionally.
• Able to work on shift work an weekend

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

• Orders food and non-food supplies, checks deliveries and maintains inventory records.
• Supervises work area, equipment cleaning and maintenance and ensures adherence to all safety procedures pertaining to work methods, equipment operation and fire safety.
• Responsibility involves monitoring the quality, quantity, and costs of food produced, as well as timeliness of its preparation.
• Performs other duties as assigned.
• Lead the front-of-house staff during shifts, ensuring a high level of service and guest satisfaction.
• Set an example of professionalism, courtesy, and efficiency for the team.
• Assign tasks and responsibilities to staff and ensure they are completed effectively.
• Assist in inventory control and stock management.
• Ensure compliance with health and safety regulations.
• Promote and enforce safety standards among staff.
• Address and report accidents or incidents according to company policies.

Job Description

We are looking for a trustworthy, take-charge individual to join our growing business as a site supervisor. The role of a site supervisor has broad responsibilities, from managing staff and overseeing projects, to maintaining safety protocols and implementing site procedures. Our ideal candidate is experienced, responsible, and team-focused.

Job Requirements

• Years of prior experience in managerial or supervisory roles
• Reading comprehension of technical documents
• Excellent written and spoken communication skills
• Exemplary analytic problem-solving and troubleshooting skills
• Proven leadership skills with a large and diverse workforce

RESPONSIBLITIES

- Responsible for retail sales & marketing

-Understand our products as well as customer requirements and promote the sales of company products

-Maintain inventory of products stocked at store

-Coordinate internally to ensure timely deliveries to clients

REQUIREMENTS

-Good communication and interpersonal skills.

-Positive attitude, proactive and results oriented

-Pleasant disposition, provide good customer service

-1-3 years of sales experience.

-Must be a good team player, pleasant, service oriented

-Basic computer skills

- Knowledge of cleaning operations procedure

- manage the cleaning team and equipments

- ensure cleaning supplies are always stocked up ans equipment are well kept

- to review and be able to develop new SOPs along the way to help achieve more efficient workflow

- able to make decision and plan equipment and supplies for site

- manage and monitor staff attendance and performance

- supervising worker on site and cover the back up plan for absentee

A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.

In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive customer service inquiries
• Respond to customer service inquiries
• Promote company’s product and services
• Handle certain transactions
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Persuade customers until they reconsider any cancellation made
• Answer customer questions about warranties or terms of sale
• Suggest possible solutions whenever there is a malfunction in a product
• Educate customers on deals and promotions the company is offering
• Resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned
• Supervise opening and closing operations ensure standard protocols are followed
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
• Supervise and maintain cleanliness of the outlet
• Ensure compliance with safety and sanitation regulations

Qualifications & Requirements

• Bachelor's Degree in Hospitality / Retail Management or any related field
• Proven supervisory work experience in a hotel or restaurant set up (minimum of 1 years of experience)
• Strong leadership skills
• Excellent communication skills
• Customer service oriented

RESPONSIBLITIES

- Responsible for retail sales & marketing

-Understand our products as well as customer requirements and promote the sales of company products

-Maintain inventory of products stocked at store

-Coordinate internally to ensure timely deliveries to clients

REQUIREMENTS

-Good communication and interpersonal skills.

-Positive attitude, proactive and results oriented

-Pleasant disposition, provide good customer service

-1-3 years of sales experience.

-Must be a good team player, pleasant, service oriented

-Basic computer skills

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Digital Sales Supervisor to be part of their Sales Team for ongoing transformation projects.

Duties of Digital Sales Supervisor:

• Develop strategies to boost lead conversion rates and optimize team efficiency.
• Create and refine scripts and pitches to align with digital campaigns.
• Provide training and coaching to enhance communication, sales techniques, and upselling skills.
• Track performance metrics like lead conversion rates and revenue using CRM tools.
• Collaborate with marketing teams to align campaigns with sales objectives.

Requirements:

• Min 1 year of sales and leading experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

RESPONSIBLITIES

- Responsible for retail sales & marketing

-Understand our products as well as customer requirements and promote the sales of company products

-Maintain inventory of products stocked at store

-Coordinate internally to ensure timely deliveries to clients

REQUIREMENTS

-Good communication and interpersonal skills.

-Positive attitude, proactive and results oriented

-Pleasant disposition, provide good customer service

-1-3 years of sales experience.

-Must be a good team player, pleasant, service oriented

-Basic computer skills

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Descriptions

• Welcoming members and guests, checking their table/event reservations and ushering them in to the allocated area
• Handling enquiries through email, WhatsApp and phone calls.
• Completing administrative tasks such as filing, printing/photocopying/scanning, data entry, briefing sheets, reservations forecast of the week etc.
• Responding to requests for help and information
• Providing services, such as signing members up for events, arranging to send care packages to members, birthday or other celebratory messages and packages to members, providing gym access cards, carpark coupons etc.
• Preparing Statement of Account and any other bills that members wish to pay at the front desk and ensuring prompt payments
• Liaising with reciprocal members clubs around the world to access and book tables
• Helping to set up for events in the private rooms
• Coordinating with the floor staff with regards to members’ requests/reservations to ensure a a flawless dining/event service.

Job Requirements

• An engaging and friendly personality
• Hospitality, passion and taking initiative
• High standard of personal hygiene and grooming
• Flexible with shifts which can vary based on rotation

Benefits

• Tips + Transport Allowance

Working Hours

• 5 days work week / 44 hours

Job Descriptions

• Responsible to supervise junior chefs and interns
• Ensure that the production, preparation and presentation of food are of the highest quality at all times
• Ensure highest levels of guest satisfaction and quality on an ongoing basis
• Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation
• Follows good preservation standards for the proper handling of all food products at the right temperature
• Personally responsible for hygiene, safety and correct use of equipment and utensils
• Assess quality control and adhere to service standards

Job Requirements

• Minimum 3 years of Fine Dining experiences
• A familiarity with Japanese ingredients and seasons is desirable but not mandatory.
• Michelin star experience is preferable, but not essential
• Has an excellent record of kitchen and staff management with good communication skills
• Will fill in for the Head Chef in planning and directing food preparation when necessary
• Will be responsible for managing and training kitchen staff
• Ensures that the kitchen operates in a timely way that meets our quality standards
• Is highly proficient in spoken and written English
• Be able to work effectively as part of a team

Benefits

• One MICHELIN star restaurant

Working Hours

• 10:00 - 15:00, 17:00 - 22:30
• Close on Thursday, Sunday and PH

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning, order volume and inventory management for each store.

Requirements:

. Experienced F&B SUPERVISOR

· At least 2 years of relevant F&B work experience

· Able to start work immediately or in a short period of time.

· Proficient in English and Mandarin, able to communicate with guests.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Digital Sales Supervisor to be part of their Sales Team for ongoing transformation projects.

Duties of Digital Sales Supervisor:

• Develop strategies to boost lead conversion rates and optimize team efficiency.
• Create and refine scripts and pitches to align with digital campaigns.
• Provide training and coaching to enhance communication, sales techniques, and upselling skills.
• Track performance metrics like lead conversion rates and revenue using CRM tools.
• Collaborate with marketing teams to align campaigns with sales objectives.

Requirements:

• Min 1 year of sales and leading experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

· Willing to work retail hours (split shift work, weekends and public holidays)

1. Conversation with clients to determine the services that they need.

2. Evaluate clients to locate painful or tense areas of the body.

3. Interview clients to determine of an illnesses or medical conditions that they may have which will keep them from taking proper benefit from massage treatments.

4. Provide clients with knowledge of different types of available massages and suggest appropriate massage therapies for individual clients.

5. Explain massage procedure and provide information about oils and creams used during massage.

6. Perform massaging activities according to each client’s instructions

(pressure and preferred oil / cream)

7. Talk to clients (minimally) during massage treatments to ensure their wellbeing during the procedure.

8. Use aids such as infrared lamps, ice and hot or cold compresses to help with massage.

9. Maintain a constructive attitude and add toward a quality work environment.

10. Help in all areas of massage operation as requested by organization

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Responsible for operational and management of stall/kiosk, monitor and ensure smooth operations of his / her respective outlet.
• Manage the location’s inventory, food, labour and operating costs
• Maintain consistency in quality of food & beverage service, cleanliness of his / her respective outlet.
• Streamline operations procedures to improve efficiencies and optimize profitability
• Assist in the development and implementation of new food items and marketing programs
• To suggest new improved ways to every aspect of the business operations, including food, service, staff image etc.
• To optimize manpower with proper planning and allocation
• Ensure high service standard and customer satisfaction
• Staff recruitment and training
• Motivate staff and enforcing staff discipline and compliance to policies
• Conduct / attend outlet meetings and training sessions as required
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/departments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.