Below are duties, tasks, and responsibilities most companies would include in the job description of their sales supervisors:

§ Formulate pricing policies.

§ Determine daily coupons.

§ Ensure pricing is correct.

§ Work on store displays.

§ Attend trade shows to identify new services and products.

§ Coach, train, counsel, recruit and discipline employees.

§ Evaluate on-the-job performance of sales team.

§ Identify future and current trends that appeal to consumers.

§ Ensure merchandise ready to be displayed clean.

§ Approve contracts with vendors.

§ Ensure items are in stock and maintain inventory.

§ Keep up with fluctuating demand and supply.

§ Analyze financial and operating statements for profitability ratios.

§ Ensure promotions are in with company’s standards.

§ Utilize ICT for data analysis, to record sales figures and forward planning.

§ Monitor local competitors.

§ Organize sales staff schedules.

§ Preside over staff meetings.

§ Assist sales staff in achieving sales targets.

§ Manage different departments in the store.

§ Handle customer complaints, questions and issues

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

• Establishing and enforcing safety guidelines for workers to follow while on the job
• Training new employees on how to perform their jobs properly
• Supervising workers to ensure they are performing their duties in a safe and effective manner
• Ensuring that all personnel are complying with applicable laws and regulations
• Scheduling work crews to ensure that all tasks are completed within time frames specified by management
• Determining the best methods for cleaning various types of surfaces such as walls or floors
• Monitoring the progress of projects to ensure that they are completed on time and within budget
• Conducting inspections to ensure that work is being performed efficiently and effectively
• Coordinating with other departments such as facilities maintenance to ensure that all cleaning needs are met
• Proven experience as cleaning supervisor or similar role
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership abilities
• Good physical condition and stamina
• Able to work on weekend and public holiday

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Job Responsibilities

• Retail supervisors develop operations plans for their teams and make sure those plans are executed
• Lead, manage and motivate the operations staff
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train operations staff on GLOB+ system usage
• Conduct daily briefings to team members before the start of shift duty
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level
• Able to multitask, while also keeping the customer happy and satisfied
• Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations
• Good leadership skills to effectively oversee and manage the team
• Supervisors may work a variety of hours that may include nights, weekends, and holidays
• Retail supervisors may also be required to attend meetings and conferences
• Any other ad-hoc assignment or project assigned by your superior

Job Requirements:

• At least 3 years travel retail or retail supervisory experience
• Professional and pleasant personality
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to stand for extended periods of time
• Able to work rotating shifts duties in Changi Airport environment
• Able to work on weekends and public holidays

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards:

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office
• Able to perform shifts, weekends and public holidays

Job Responsibilities:

Responsible for opening and closing of shift based on roster

Responsible for daily store operations, achieving store sales and ensuring customer service are met

Work with management to achieve sales target

Product Knowledge, guidelines as well as any company promotions and mechanics

Customer Service:

Ensure customer service standards among the Fnb team member are of company standard

Offer product knowledge to assist customers with their purchase

Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean

Roster planning to ensure staff productivity

Coaching of the staff and training according to company guidelines

Ensure team members are communicated with sales targets and all promotional/marketing activities

Ensure team members follow the company policies and procedures

Ensure all paperwork is completed and submitted within the deadline

Any other ad hoc duties assigned.

Requirements:

GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent

Sales driven and results oriented

Strong passion for customer service

Minimum 2 years experience in related field

Good interpersonal and communication skills

Energetic and motivated with a positive mindset

Able to lead and motivate the team

Able to work on rotating shift, weekends and public holidays

5days work week

Supervisor

• Supervises processes and ensure smooth operations.
• Resolve any site issues faced at the work site.
• Monitor and lead work of contractors and workers.
• Installing and repairing piping Overseeing the installation and repair of piping systems, and ensuring they are done correctly.
• Ensure chiller systems operate at optimal performance and efficiency.
• Diagnose mechanical, electrical, and control system issues, implementing effective solutions.
• Attend daily Toolbox meetings at the site.
• Follow the planned progress schedule without compromising quality and safety.
• Make regular site inspections to identify nonconformances.
• Prepare and keep day work records.
• Arrange for inspection, testing and handover.
• To order material and control material usage.
• To provide idea in solving site installation issues.
• To take responsibility of workers efficiency and effectiveness onsite.
• To settle team members' concern and highlight to management.
• Inducts safe work practice and procedure among fellow colleagues and workers.
• Monitor and lead work of contractors and workers
• Installing and repairing piping Overseeing the installation and repair of piping systems, and ensuring they are done correctly
• Managing staff Assigning tasks to crews, and ensuring projects are completed on time and to specifications.
• Ensure works daily assigned jobs are carry out effectively and productively in order to meet customer specification and requirements.
• To ensure quality assurance on works completed to achieve delivery deadline, target and no safety incident.
• Ensure chiller systems operate at optimal performance and efficiency.

Operations Supervisor Duties:

• Manage and lead a team responsible for completing complex tasks in an efficient and profitable manner
• Establish and maintain effective working relationships with all internal and external contacts
• Direct and monitor employees’ work, including resource allocation and level of performance
• Create and implement schedules, procedures, and work instructions
• Monitor, evaluate, and meet with employees
• Regularly provide employee feedback
• Assist in the development and implementation of company policies and procedures
• Constantly monitor and manage day-to-day activities of employees

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Restaurant Operations

• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and food quality standards.
• Responsible for ordering food products according to predetermined product specifications and received in correct unit count and condition and deliveries are received in accordance with the restaurant’s receiving policies and procedures
• Accountable for food cost management
• Control food cost and usage by following proper storage procedures, standard recipes and waste control procedures
• Training of kitchen personnel in safe operation of all kitchen equipment
• Ensure cleanliness and sanitation being practiced
• Perform administrative duties
• Execute plans and instructions from the management

Quality Assurance & Control

• Overall in charge for food quality, cooking standards & hygiene standards
• Improve kitchen productivity and work process flow

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Conduct appraisals professionally to track and measure staffs’ performance
• Manage kitchen staff productivity, work schedule and responsibilities

Interested parties please drop your email to [email protected] or WhatsApp to 97581741

- Manpower planning and allocation

- Update of attendance and scheduling of cleaning staff

- Arranging of weekend security escorts

- Conducting audits to ensure quality standards are met

- Conduct regular toolbox briefing

- Jobs completion compilation

- Emailing responses, coordination with cleaning staff and clients

Requirements:

- Able to work on weekends

- 2-3 years of relevant work experience

- Knowledge of cleaning methods, equipment and supplies

- At least 1 year of supervisory experience

- Excellent communication and interpersonal skills

- Ability to work well independently and in a team

- Ability to problem-solve and remain calm in hectic situations

Job Description

· Organise work at construction site for Pumps & System or cooling towers for commercial and industrial applications

· Scheduling of work and planning of duty roster

· Manage workers

· Monitor and report to management on the progress of projects

· Assist with on-stie rectification works when required

· Ferry workers to and from job site

· Implement safety measures

· Liaise with and follow up on issues raised at job site

Requirements

· Candidate should preferably have relevant qualification in electrical / mechanical or other related engineering field

· Technically based and have experience working in Construction sites.

· At least 1 to 2 Year(s) of working experience in the construction industry.

· Preferably have prior experience supervising a team of workers

· Preferably have experience with scheduling of work and planning duty roster

· Able to lead, plan, coordinate, communicate with relevant site stakeholders to execute work

· Must possess class 3 drivinglicense

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

manpower supervisor manages a team of employees, ensures they perform well, and helps the business run smoothly. They are responsible for creating schedules, delegating tasks, and providing feedback to employees.

Responsibilities

• Manage workflow: Create schedules and delegate tasks to ensure employees are working efficiently
• Monitor performance: Evaluate employee performance and identify areas for improvement
• Set goals: Establish goals for employees and ensure they are meeting them
• Train new employees: Provide training and orientation to new employees so they understand company policies and procedures
• Ensure compliance: Ensure employees are following company policies and relevant regulations
• Address issues: Resolve employee concerns and complaints
• Report to management: Provide performance reviews and reports to senior management
• Ensure safety: Ensure the work environment is safe, secure, and healthy
• Meet deadlines: Ensure employees meet deadlines for key projects and tasks

Skills and traits

• Excellent communication skills
• Eye for detail and accuracy
• Reliable, with high integrity and strong work ethic
• Ability to work as part of a team
• Professional appearance and attitude
• Proactive organizational skills

Main Duties & Responsibilities:

· Establish relationship with customers by delivering excellent customer service

· Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction

· Lead and provide guidance to therapists on the service and treatments to customers

· Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

· Assist the Senior Sales Manager to run the outlet efficiently and effectively

· Assist the Senior Sales Manager to handle customers' complaints and feedback

· Motivate/building teamwork among colleagues & maintain good communication and good working environment

· Achieve personal sales target and assist in achieving monthly sales target set out for the branch

· To assist in making cold-calls to customers

· Ensure all treatment rooms & consultation rooms are in good & conductive condition

· Ad-hoc responsibilities assigned by management

Requirements:

· Min. 5 years' working experience in the beauty wellness industry with proven sales record

· Independent, motivated, optimistic and possess initiative

· Highly motivated, sales driven and service oriented

· Good interpersonal skills and communication qualities

· Team player with ability to cooperate with colleagues and have strong leadership capabilities

· Willing to work retail hours (split shift work, weekends and public holidays)

· Passionate about the beauty and service industry

. Must be able to work night shift or split shift

. Must be able to work extra hours or weekend if needed

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

• The Sales Executive will manage his/her Sales Channel and reports directly to the CEO
• Develop effective sales strategy to grow existing accounts as well as identifying new channel opportunities to drive incremental sales
• To work closely with customers and build long term relationship
• To handle customers’ feedbacks professionally
• To work closely with the sales team in achieving the sales objective for the month, quarter and year.

Job Requirements

1) Have at least 3 years relevent experience in Singapore

2) Manage various fruits and vegetables in Singapore and its employees

3) Must be knowledgeable about vegetables and fruits from various countries and states

4) Have knowledge about the pricing and quality of vegetables and fruits

5) Need to train staff assistant

6) Be able to identify sales trends

7) Able to work on split shift, night shift, weekday evenings, weekends and public holidays during peak seasons.

8) Must be able to communicate in English and Chinese

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

An operations supervisor plays an important part in a business' operations, as it's the role that oversees functional details to maximize the chances of success. A good operations supervisor with advanced skills has the potential to improve the business' operational efficiency, boost its market performance, and facilitate growth. If you have an interest in an operations supervisor career, it's important to understand the responsibilities of this role.

• Monitor departmental efficiency. An operations supervisor monitors the efficiency of the company's departments and conducts performance reviews for each employee in that department. They devise and apply methods to improve this efficiency, such as data analysis procedures and customer service training.
• Track key performance indicators (KPIs). Operations supervisors establish and track KPIs across the company's departments, including in those of IT, accounting, and customer care. They also evaluate operations reports from each department and make recommendations for improvement where necessary.
• Examine operational compliance. Operations supervisors ensure the business remains compliant with operational policies and industry and government regulations. They record and investigate any breaches and, if necessary, file a complaint to the relevant company executive or government body.
• Train and supervise employees. An operations supervisor provides basic training and supervision in operations to the company's employees. They ensure staff can perform various technical skills and provide feedback on how they can improve their capabilities and performance.
• Prepare and submit operational reports. Operations supervisors create reports highlighting the status and performance of the company's operations and present these to the company's executives. They include proposals for improving operational and departmental performance.
• Oversee the company's operations inventory. The operations supervisor manages the company's operations inventory and ensures there's sufficient stock to facilitate operations. They sometimes undertake general office management and administration duties.
• Supervise routine operations. An operations supervisor manages day-to-day departmental operating processes. They delegate tasks, aiming to boost performance to facilitate company growth.
• Produce operational and departmental budgets. The operations supervisor prepares budgets for each operation in the various departments. They ensure spending remains within budget and recommend methods to help the company remove unnecessary costs.

Responsibilities

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

• Provide supervision and inspection to ensure that the Contractor(s) comply with Authority's and agencies' requirements
• Supervise all works, permanent & temporary, including Civil and architectural works, sewerage, drainage, irrigation, commuter facilities, road works, trial trenches and utilities diversion
• Coordinate with contractor(s) and relevant agencies/site partners for the work
• Supervise fabrication of precast concrete and steel structural elements both on site & off site
• Supervise lifting operations to erect precast concrete elements
• Inspect and assist in issuance of E-Token for soil disposal
• Review & supervise safety, environmental and health matters
• Supervise installation and monitoring of instrumentation
• Verify & check quantity of work done for progress payment
• Provide other services required
• Assist in operating of Project Monitoring Control Centre ( PMCC )

Requirements

• Min Diploma in Civil/Structural discipline or National Certificate in Construction Supervision (NCCS)
• Site/work safety certifications would be an advantage
• Contractor site work experience would be an advantage
• Min 3 years of experience in road works / LTA projects / tunnel / viaduct / flyover

• To assist the Project Manager or Project Engineer in the daily execution of work.
• To supervise the work of sub-contractors and in-house workers.
• To work closely with other site operations staff to meet the project schedule.
• Ensure installation is carried out as per construction drawings.
• To monitor the progress and quality of work being performed by workers.
• Ensure that works are executed within an acceptable standard of workmanship.
• Attend the daily tool-box meeting and convey clear instruction accordingly.
• Understand and ensure compliance in project requirement and scope of work.

Requirement

• At least 3 Year(s) of working experience in the related field is required for this position.
• Experiences in Structural Steel will be advantageous.
• Highly proactive attitude, self-motivated, team player, strong problem-solving and communication skills.

• Supervise formwork safety cert and BCSS cert.
• Positive personality and good team player.
• Meticulous and responsible.
• Able to multi task and work in tight schedules.
• Familiar with RC works with minimum 3 year working experience.
• Able to produce good RC products within construction budget and timeline.
• Supervise and manage direct workers.
• Plan, organize and arrange daily construction activities.
• Organize and supervise house-keeping and safety implementation.
• Control material wastage and unproductive deployment of workers.
• Report daily manpower and machinery to the Project Manager.
• Follow up and ensure environmental, safety and health policy compliance.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Main Duties & Responsibilities:

· Establish relationship with customers by delivering excellent customer service

· Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction

· Lead and provide guidance to therapists on the service and treatments to customers

· Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

· Assist the Senior Sales Manager to run the outlet efficiently and effectively

· Assist the Senior Sales Manager to handle customers' complaints and feedback

· Motivate/building teamwork among colleagues & maintain good communication and good working environment

· Achieve personal sales target and assist in achieving monthly sales target set out for the branch

· To assist in making cold-calls to customers

· Ensure all treatment rooms & consultation rooms are in good & conductive condition

· Ad-hoc responsibilities assigned by management

Requirements:

· Min. 5 years' working experience in the beauty wellness industry with proven sales record

· Independent, motivated, optimistic and possess initiative

· Highly motivated, sales driven and service oriented

· Good interpersonal skills and communication qualities

· Team player with ability to cooperate with colleagues and have strong leadership capabilities

· Willing to work retail hours (split shift work, weekends and public holidays)

· Passionate about the beauty and service industry

. Must be able to work night shift or split shift

. Must be able to work extra hours or weekend if needed

Members of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.

The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a one-stop service for the VIP guests within the Hotel. The new hire will learn how to anticipate guests’ needs, acquire an attention to detail, to personalize interactions and applying creativity to craft unforgettable experiences for our guests. The main duties of the Butler include but are not limited to preparing VIP suites and rooms for arrival, be available for in-stay and departure arrangements as well as execute tasks typically carried out by departments such as Front Office, Concierge, In-room Dining, Housekeeping and Customer Service.

Members of the Butler Services team perform their duties with utmost integrity and purpose to delight our VIP guests and create unforgettable memories in ultra-luxurious settings.

JOB SCOPE

1. Supervise Day to Day OperationsAssist to carry out all business operational activities including customer experience, legal and safety matters, adequate manpower coverage, sufficient supplies, functional equipment and first to know of all the up-to-date information for a seamless operation.
   Engage the Team Members to ensure their high competency and commitment to perform their specific job roles.
   Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction.
   Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
   Assist in monitoring to ensure adherence to organizational operating procedures and service standards are met.
   Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
   Supervise the manning to ensure that operation is covered with sufficient manning.
   Conduct regular audits and inspections with detailed report to relevant department.
   
2. Lead Service and Operational Excellence
3. Conduct service audit to ensure Service Quality Standards are met.
4. Innovate new ideas to enhance guest experience and revenue generation.
5. Manage guests experience consistently according to OneMBS purpose, vision, and mission.
6. Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score.
7. Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.
8. Supervise Operational Risk Adverseness
9. Supervise Marina Bay Sands Workplace Safety and Health Policy practices.
10. Ensure that all TMs are complying to all MBS policies and guidelines.
11. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
12. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
13. Supervise emergency situations.
14. Achieve Employee Engagement
15. Be the mentor to guide TM on their career and personal goals.
16. Establish learning and development plans and opportunities to enhance TM work performance.
17. Ensure that all TMs including self are well groomed as per company standard.
18. Hold regular meetings such as daily briefing to communicate departmental updates and review of operational standards.
19. Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
20. Assist Documentation, Financial and report management
21. Attend scheduled departmental meetings as required.
22. Prepare scheduled reports as stipulated by management.
23. Manage cost control to keep departmental operating expenses within budget includes forecasting to better facilitate manpower and costing allocations.
24. Review systems and processes for workflow and productivity improvement.
25. Lead in supporting Sands Cares and Sustainability programmes.
26. Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

• Minimum GCE O Level.
• Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage.

Required Experience

• Minimum 1 year experience in the same or similar capacity.
• Be ready to work on weekend, public holiday, and every shift, including night shift.

Competencies

• Proficient in the use of Property Management System.
• Capable to use Microsoft Office applications and presentation skills.
• Proven leadership skills and ability to operate independently.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be ready to work every day and every shift.
• Good guest relation and problem-solving skills.
• Good planning and execution skills.