Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. To coordinate and manage building construction M&E site works.

2. Ensure all M&E works are performed on time and in compliance with all necessary standards, code of practice and safety regulations.

3. Responsible for the supervision and coordination of M&E works at construction site.

4. Monitor progress, quality of workmanship and compliance.

5. To coordinate M&E wall/floor penetration drawings for approval.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.

• Giving instructions or orders to subordinate employees.

• Ensuring that the work environment is safe, secure and healthy.

• Meeting deadlines.

• Approving work hours.

• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.

• Excellent communication skills.

• Eye for detail and accuracy.

• Reliable, with high integrity and strong work ethic.

• Ability to work as part of a team.

• Professional appearance and attitude.

• Computer literacy.

• Proactive organizational skills.

• High school diploma.

• Ability to keep a positive attitude in a fast-paced environment.

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a supervisor

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a supervisor

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

The Singapore Island Country Club is the grandest and most established golf and country club in Singapore. With premium facilities, a rich history and strong camaraderie among its members, we offer a meaningful and enriching environment for those who aspire to excel in the country club industry.

Job Functions & Summary:

Responsible for planning and coordination of restaurant operations and guest relations.

Job Roles & Responsibilities:

(1) Ensure that operations are adequately mannered, taking into account peaks and troughs in demand.

(2) Conduct performance appraisal of all immediate subordinates.

(3) Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

(4) Draw up duty roster of service personnel.

(5) Attend to enquiries and feedback from Members.

(6) Assist Kitchen Operations with input regarding menu items.

(7) Oversee implementation of F&B initiatives affecting outlet seating area and staff.

(8) Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

(9) Oversee the grooming of staff and ensure that the code of conduct is adhered to at all times.

(10) Responsible for keeping records of staff attendance, leave, etc.

(11) Improve processes and workflows to ensure that breakages and wastage of food are minimized.

(12) Oversee restaurant operations to ensure that the outlet is properly set for service.

(13) Produce reports on sales, items and covers sold, and number of guests served.

(14) Ensure that all checks presented are accurately drawn up.

(15) Lead the team and motivate them to contribute to the best of their abilities.

(16) Manage and control linen supplies to the restaurant.

(17) Coordinate with various departments on maintenance of furniture, fixtures and fittings when necessary.

(18) Any other duties that might be assigned from time to time.

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for an Assistant Entity Manager to join our team. If you’d like to work with the likes of those with culinary and front of house experience.

As our F&B Assistant Entity Manager, you’ll be making independent decisions from solving customer’s problems to providing satisfactory solutions to various situations. You’ll dive into everything from daily operations to front of house and customer-facing duties. If you’ve got a knack for creating an engaging work environment, fostering talent, and making sure everyone feels valued, you're exactly who we're looking for.

Check us out: https://www.theblackhole.sg/careers

Some perks:

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders

Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

What You’ll Do:

• Demonstrates the ability to lead, be proactive and have initiative.
• Overseeing the daily operations on shifts.
• Ensures proper uniform, punctuality and grooming are according to company
• policy and standard.
• Ensures proper hygiene as prescribed in the company guidelines.
• Understands and adheres to proper food handling, food safety and sanitation
• standard during food preparation, serve and clean up.
• Maintaining a positive environment and culture which provides fast, efficient and
• friendly service for both customers and staff.
• Maintains a clean and organised environment.
• Responsible for planning and scheduling of staff.
• Following beverages Standard of Procedures and maintaining the consistency of products and services.
• Proactive in solving customer’s problems and providing satisfactory solutions to
• various situations.
• The “Owner” and Role Model of the service initiative during his/her shift.

What You’ll Bring:

• Passion for service.
• Minimum education requirement of O levels and above.
• Minimum one year of previous supervisory role in the F&B industry.
• Outgoing personality and go-getter attitude.
• Enthusiasm for challenges and ability to cope in a fast paced environment.
• Excellent verbal and communication skills.
• Basic computer and Microsoft skills.
• Ability to work overtime, on special events, weekends and Public Holidays when needed.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Types: Full-time, Permanent

Pay: Up to $3,300 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Weekend availability

Duties and Supporting Responsibilities

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• Monitor correct handling of all guest requests.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Work closely with the Engineering by reporting all work orders as soon as possible.
• Monitor and maintain a safe environment for all employees.
• Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness and absenteeism daily.
• Maintain correct inventories of all OS&E items.
• Complete all special projects in a timely manner.
• Be an active team player with a hands-on approach when manpower is in shortage.
• Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety.
• Inspect all late check outs, VIP turndown and random turn downs nightly on PM shift.
• Conduct daily pre-shift meetings on each shift.
• Train employees in maintaining clean, organized and properly stocked work areas and equipment.
• Train employees to be perfectly groomed at all times.
• Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.
• Communicate accurate information actively and in a timely manner to all colleagues.
• Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.
• Completely understand and be able to operate all in room SMART ROOM technology.
• Recognize and report all missing, damaged or sub-standard fixtures and equipment.
• Inspect all assigned guestrooms, both occupied and vacant. Ensure all items are in place, general cleaning and preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard.
• Monitor and maintain perfect cleanliness in all public areas of the hotel as well as back of the house.
• To take-over the Housekeeping Coordinator when they are not around.

Job Requirements

• At lease 2 year(s) of working experience in the hotel industry in similar capacity
• Preferably Senior Executives specializing in Hotel Management/Tourism Services or equivalent

"Job duties:

· Able to work on Weekend/PH

· Able to follow company's schedule to carry out cleaning duties and supervision (multiple locations)

· Able to work outdoor and under sun

· Supervise, manage and control operations daily activities.

· Manage and handle client feedback and on-site incidents

· Monitor and ensure smooth running of daily manpower operations, arrange for replacement of staff as and when necessary

· Manage equipment and supplies inventory and replenishment as and when necessary

· Planning and ensuring orientation for all new staff and job sites

· Cleaning tasks such as drains clearing, dusting, mopping, sweeping, waxing floors and vacuuming

· Cleaning spills, broken glass and other messes up as quickly as possible

· Carry out heavy cleaning tasks and special projects when required.

· Execute, and manages the general cleaning process, monitoring cleaning logistics and supervising other cleaners

· Require hands-on with cleaners

· Perform and meet the cleanliness and hygiene standard in assigned areas and cover manpower whenever required (eg. staff on leave/MC/absent).

Requirements:

· Prior experience in operations in cleaning is highly preferred.

· Experience in cleaning will be an advantage.

· Committed and responsible team player with good personality.

· Diligent attitude and willing to learn.

· Self-driven, Independent and resourceful.

· Strongly oriented towards service level"

Roles & Responsibilities

Job Description:

• Oversee and manage daily delivery operations, including planning, implementation, and execution to ensure smooth workflows.
• Ensure operational processes meet client expectations, providing timely and accurate deliveries.
• Conduct training programs for new workers to ensure they are familiar with company procedures and safety practices.
• Regularly review and update company policies and procedures to remain compliant with industry standards.
• Handle customer complaints, ensuring prompt service recovery and continuous improvement.
• Review existing processes to identify areas for performance enhancements and operational efficiency.
• Promote and maintain a positive, healthy, and safe work environment for all employees.
• Step in to assist with deliveries, driving when required, and handling goods safely and efficiently.

Job Responsibilities:

• Safely handle, load, and deliver goods to designated locations, ensuring the secure transportation of items.
• Drive responsibly, adhering to traffic regulations and safe driving practices at all times.
• Follow and enforce safe work procedures, ensuring compliance with workplace safety standards during deliveries.
• Maintain the cleanliness and operational condition of the vehicle, ensuring routine checks are performed.
• Stay familiar with Singapore roads for efficient navigation and delivery.
• Assist with the manual handling of heavy items and operate pallet jacks as needed (training provided).

Job Qualifications:

• have considerable experience on training staff and leadership.
• Possess a valid Class 3/4 driving license with no adverse driving records.
• Minimum of 3 years of driving experience in a similar role.
• Physically fit, able to manage the manual handling of heavy items.
• Willingness to learn and operate pallet jacks (training will be provided).
• Familiarity with Singapore's road network is advantageous.

Korean Restaurant Kitchen Supervisor

We are seeking an experienced supervisor to toversee the daily operations of out kitchen in a Korean restaurant.

-Minimum 3 years of relevant experience

-Leadership skill is required

-Biligual

-Maintain a high standard of food quality and safety

-Dish washing and other miscelleneous work is required

-Fast learner, able to adapt to high pressure working environment and hardworking

-Ensuring efficient workflows

-Supervise and coordinate all kitchen activities to ensure smooth operations

-Train, schedule and manage kitchen staff

-Maintain inventory levels, order ingredients

• CEI certification required
• Related sales experience in maid agency preferred
• Sales driven, independent and with high self-motivation to source & close sales with minimum supervision
• Good communication skills
• Positive attitude, approachable team player
• Comfortable with indoor sales

Job Role:

-Assist in daily operations

-Ensure that the restaurant and kitchen is properly maintained and clean

-Oversee food preparations, presentation and storage to ensure food health and safety compliceny.

-Regular checks with customers to gather feedbacks

-resolving of conflicts in a professional way

Job Requirements:

-Experience in F&B

-Able to resolve minor conflicts if need to

-Good command of English and team management skill

-Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

-Team player with good attitude

Job Role:

-Assist in daily operations

-Ensure that the restaurant and kitchen is properly maintained and clean

-Oversee food preparations, presentation and storage to ensure food health and safety compliceny.

-Regular checks with customers to gather feedbacks

-resolving of conflicts in a professional way

Job Requirements:

-Experience in F&B

-Able to resolve minor conflicts if need to

-Good command of English and team management skill

-Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

-Team player with good attitude

Job Role:

-Assist in daily operations

-Ensure that the restaurant and kitchen is properly maintained and clean

-Oversee food preparations, presentation and storage to ensure food health and safety compliceny.

-Regular checks with customers to gather feedbacks

-resolving of conflicts in a professional way

Job Requirements:

-Experience in F&B

-Able to resolve minor conflicts if need to

-Good command of English and team management skill

-Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

-Team player with good attitude

Responsibilities

• Oversee daily store operations, including opening and closing procedures.
• Ensure the store is well-organized, clean, and visually appealing, with merchandise displayed effectively.
• Supervise, train, and motivate retail staff to achieve sales targets and deliver exceptional customer service.
• Create staff schedules and ensure adequate coverage during peak hours.
• Manage stock levels and ordering, conduct regular inventory checks, and ensure accurate stock records.
• Ensure customer satisfaction by addressing customer inquiries, complaints, and feedback promptly and professionally.
• Attend to workplace incidents, manage workplace accidents and report to Area Manager.
• Assist Area Manager to prepare reports on outlet's sales, inventory, and staff performance.
• Cascade and operationalise headquarters’ directives to the retail outlet.
• Participate in various work group meetings/activities.

Prerequisites

• Minimum of 3 years of experience in retail, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Proficient in inventory management and point-of-sale (POS) systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• 5 days work-week with flexibility to rest on Sat/Sun.

Roles & Responsibilities

• Coordinate tasks according to priorities and plans
• Produce schedules and monitor attendance of workers
• Allocate general and daily responsibilities to workers
• Supervise and train workers
• Ensure manpower and resources are adequate
• Ensure all works are perform in safety precautions and quality standards are met
• Resolve problems when they arise
• Monitor site materials usage and prevent wastage
• Respond to employee concerns promptly and work with Management to resolve
• Achieve tasks as assigned by Management.

Job requirements:

• Possess Class 3 driving licence
• At least 3 years experience as a site supervisor

1. Arrange and supervise the construction site job to each foreman.

2. Prepare workers' attendance and workdone documents for QS to submit monthly claim.

3. Inspection with RE / RTO.

4. Monitor timber, plywood and rebar materials usage to prevent damage, wastage or loss.

5. Ensure workers working on site in safe condition.

6. laise with coustomers with regards to all site matters and meetings if required.

7. laise with Sub-con of their work progress and supervise their work in safety requirement.

Job Responsibilities

• Project Coordination - Coordinate daily on-site activities across multiple projects as assigned by the Project Manager (PM). Ensure all works adhere to project schedules, approved designs, and required quality standards.
• Site Supervision - Supervise subcontractors and workers on site, ensuring compliance with specifications and safety regulations. Conduct site inspections to monitor progress and ensure quality workmanship.
• Quality & Safety Compliance - Ensure all activities comply with project requirements and Workplace Safety and Health (WSH) standards. Address and resolve safety or quality issues promptly.
• Communication & Reporting - Liaise effectively with clients, subcontractors, and in-house team, maintaining clear and professional communication. Provide regular updates to the PM on site progress, challenges and resolutions.

Requirements

• Qualifications: Competent in Supervise Construction Work for WSH, Perform Work At Height or equivalent qualification.
• Experience: At least 2 years of experience in site coordination or supervision.
• Skills: Proficiency in both English and Chinese is desirable. (In order to communicate with Chinese speaking associates.)

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Statement Of Purpose (Overall Purpose of Job)

To be ISO-Team representative as a Project Supervisor to manage and supervise the project at site.

Major Duties & Responsibilities

(A) Specific :

• Supervise and manage project (R&R / NRP) works.
• Liaise and coordinate with Clients, Consultants, and Vendors on all project matters.
• Be a lead contact point for any and all matters specific to the Clients for the projects that you are in charge of.
• Build and maintain strong, long-lasting client relationships and meet Client’s satisfaction.
• Plan all activities to ensure that it is adequate for Clients, products, and system conformance.
• Engage and oversee all project work to ensure successful completion as well as hand over to the Clients.

(B) General :

• Prepare and submit necessary report(s) as required by Clients.
• Maintain all the documentation for the projects.
• Work with other departments as well as to supervise the project works.
• Other duties as assigned.

(C) Safety :

• Follow the safety procedures, rules, and regulations and eliminate or reduce hazards at the workplace.

Job Requirements

(A) Education, Qualifications & Special Training :

• Diploma or Nitec in Building / Certificate in Civil & Structural Engineering or related field.
• Job holders without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good communication skills (verbal and written).
• PC literate and knowledgeable in MS Office (MS Word, MS Excel, and MS Project)
• Positive and good working attitude, self-motivated, and able to work independently.
• A good team player and willing to be stationed at the site office.
• Possess a Singapore Class 3 driving license.

(C) Experience :

• Preferably 2 years working experience in Building Construction Industry.

Requirements

* Proven experience as Production Supervisor or similar role

* Experience in using various types of manufacturing machinery and tools

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Ensure the safe use of equipment and schedule regular maintenance

* Check production output according to specifications

* Identify issues in efficiency and suggest improvements

* Train new employees on how to safely use machinery and follow procedures

* Enforce strict safety guidelines and company standards

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.

JOB REQUIREMENTS

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• A team player and takes initiative to assist other team members when required
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Meticulous with strong attention to details with good follow-up.