Salary: $2,800 - $3,300

Working Days and Timing: 5.5 Days per week (6days off monthly)

Location: Bugis

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting.
• Preferably with food hygiene cert

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Job description

• Assign with and manage/service a diversified portfolio of clients providing statutory auditing services and to co-lead/lead the engagements.
• Involved in budgeting process to prepare forecasts billings and collections on a regular basis.
• Perform significant risks assessment and audit procedures according to an audit plan.
• Assess audit evidence to derive at conclusions in response to audit objectives.
• Analyse matters arising from audit with Audit Leader/Partner.
• Ensure proper audit documentation and file quality.
• Responsible for audit engagements’ quality, delivery, and budget.
• Provide professional development trainings and manage the team performance.
• Maintain client relationship and development a long-term partnership.

Job requirement

• Have at least a Degree in Accountancy/Accounting/Finance or equivalent
• Have at least 4 years of relevant experience
• Knowledge of International Financial Reporting Standards, Singapore Financial Reporting Standards, relevant statutory rules and good understanding in the regulatory compliance and procedures.
• Have a positive attitude, great communication skills, an analytical mind, problem-solving skills, leadership qualities, ability to work independently as well as an effectively team player.

Roles & Responsibilities

- Good knowledge of ACMV installation work (eg. duct work installation, etc)

- Assign job task to workers, sub-contractors and conduct daily briefing, resolve issues on site.

- Ensure work carry out as per site instruction, specification and compliance with safety regulation.

- Attend site meeting as required and follow-up with issues raised.

- Update and maintain proper site records on progress of work and report to superior.

- Work closely with other site parties to meet project timeline.

- Order materials and control materials usage.

- Responsible for site survey, propose & discussion with engineer to prepare shop drawing.

Requirement

- At least 2-3 years working experience in the ACMV construction industry

- Possess 2B or Class 3 driving license.

- Possess advance Certificate in Workplace Safety & Health, Risk Management, and First Aid certified will be added advantage.

- Proficient in MS Office, AutoCAD, Revit and etc.

- Dynamic, self-motivated, proactive, and results-oriented.

Position Title: Factory Supervisor (Seafood Factory)

• Working Day: Mon - Fri (7am – 430pm)
• Working Location: Fishery Port Rd (Boon Lay Area)
• Salary: $2,800 - $3,000 + AWS + Bonus

Requirement

• Must have relevant production supervisory experience and preferably in food manufacturing industry
• Able to commit OT during weekend and when required

Job Responsibilities

• Overseeing daily operations at the factory and assign manpower
• Provide hands-on support, establish standard work, and track performance metrics.
• Implementing and maintaining good manufacturing standards to achieve higher efficiency, productivity and quality
• Resolving potential production issues and coordinating activities alongside the team on a timely basis
• Maintains quality service by establishing and enforcing production standards
• Oversee inventory levels of seafood raw materials, ingredients, and finished products, and develop inventory management strategies to optimize inventory turnover and minimize waste.
• Lead and train new team member
• Perform any other ad-hoc tasks to be assigned by management from time to time.
• Maintain service schedule of equipment / machine
• Conduct daily briefings on work expectations
• Able load heavy goods (approx. 20kgs)

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Attend to daily operations team, such as installation, maintenance, replacement fabrication and repairs.
• To execute work plan and ensure job compliance to quality standards.
• Supervise and oversee the mechanical team to ahieve best operational efficiency
• Attend to ad hoc job at train and bus depots
• Responsible for personal and safety of others accordance to workplace and health safety act

Requirements

• Minimum Professional Certifications, NITEC and/ or Diploma holder with relevant experience.
• Able to perform assigned tasks physically, independently or through team activities.
• Self-motivated, highly resourceful and organized.
• Self-disciplined to carry out tasks responsibly.
• Work co-operatively in a team with other technicians to complete assigned tasks.
• Have positive and pleasant attitude.

Job Description

• Industry/ Organization Type: Cleaning/ Maintenance Services
• Position Title: Cleaning Supervisor
• Working Location: Islandwide
• Working Hours: 6 days (Mon-Sat, 9 am – 6 pm)
• Salary Package: Basic + Allowance + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Check cleaning equipment condition.
• Coach Service team.
• Coordinate and liaise with clients at the work site.
• Handle complaints and feedback from clients.
• Implement work plans and inspect work done by crews.
• Interact and build relationships with customers.
• Monitor and follow up on compliance with cleaning procedures, workplace safety, and method of statement.
• Submit a daily onsite report to the operation manager.
• Work with members of other teams as required.
• Ensure all assigned duties are carried out, and that resources are efficiently utilized.
• Maintain and control the use of stock, equipment & consumables.
• Timeously request purchase of consumables, equipment, and materials.
• Assist the Operations Manager in maintaining and planning the roster.
• Monitor and report absenteeism to the Manager.
• Actively promote Health and Safety and report any breach directly to the Manager.
• Ensure standards are met and maintained in all facilities, and report shortcomings/faults to the manager.

APPLY NOW!!!

• Demonstrate the aptitude or competence for assigned responsibilities.
• Able to handle physical work as the role requires walking, lifting, bending, and other physical abilities.
• Computer literacy is advantageous.
• Valid Class 3 driving license.
• Possessing BCSS certification will be a plus.
• Good communication and organizational skills.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69063 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Logistics/ Transportation
• Position Title: Forklift Supervisor
• Working Location: Jurong Island (Transport provided at Jurong East MRT)
• Working Hours: 5.25 days (Mon – Fri: 8.30am – 5.30pm, Alternate Sat: 8.00am – 12.00pm)
• Salary Package: Up to $3500 + OT + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Supervise daily forklift activities including movement, loading, and unloading of goods.
• Lead a team of forklift operators, providing necessary training and support for safe and efficient operations.
• Implement and monitor strict safety protocols and perform regular safety checks.
• Coordinate forklift schedules to match goods inflow and outflow.
• Manage maintenance and repairs of forklifts to ensure functionality and safety.
• Support inventory control to ensure accurate storage and logging of goods.
• Maintain handling and storage standards to prevent damage and comply with regulations.
• Generate reports on forklift operations, identifying and addressing operational challenges.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Proven background in forklift operation and supervision within a logistics or warehouse environment.
• Valid forklift operation certificate.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70949 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Key Roles and Responsibilities

• Review project specifications and technical clarifications
• Coordinate with Engineers and Architects, and perform site supervision and co-ordination of M&E works
• Review all M&E shop drawings from design team and submit to consultant
• Oversee and manage construction projects at various sites, ensuring work progresses according to design plans and quality standards.
• Perform quality control inspections and ensure compliance with safety regulations.
• Track project progress, prepare reports, and update project timelines.
• Read Relavent approved drawing and Coordinate with contractors, subcontractors, and other stakeholders to resolve any on-site issues.
• Collaborate with the design team to transform concepts into precise technical drawings.
• Maintain and update project drawings as needed throughout the project lifecycle.
• Ensure that drawings align with local building codes and regulations.
• Responsible for M&E works such as ACMV, Electrical, Plumbing and Sanitary etc..
• To assist the Project Manager or Project Engineer in the daily execution of work.
• To supervise the work of sub-contractors and in-house workers.
• To work closely with other site operations staff to meet the project schedule.
• Ensure installation is carried out as per construction drawings.
• To monitor the progress and quality of work being performed by workers.
• Ensure that works are executed within an acceptable standard of workmanship.
• Attend the daily tool-box meeting and convey clear instruction accordingly.
• Understand and ensure compliance in project requirement and scope of work.

Requirement

• At least more than 4 Year(s) of working experience in the related field is required for this position.
• Experiences in Structural Steel will be advantageous, Interior & M&E,Construction.
• Possessed of SCWSH (BCSS) is mandatory.
• Highly proactive attitude, self-motivated, team player, strong problem-solving and communication skills.
• Good written and spoken English.

• Maintain accurate records of daily site activities, including work progress, equipment use, and material consumption.
• Report regularly to the Construction Manager or Project Manager on site conditions, progress, and any delays or issues encountered.
• Ensure compliance with project timelines and work specifications.
• Oversee daily office operations, including managing calendars, handling correspondence, and ensuring the office runs smoothly.
• Ensure the maintenance of office records and filing systems (both physical and electronic).
• Coordinate office meetings, conferences, and appointments.

Job Objective

Supervision of Installation:

• Oversee the installation of mechanical and electrical systems, ensuring compliance with design specifications and safety standards.
• Monitor the work of contractors and subcontractors to ensure quality and adherence to project schedules.

Site Coordination:

• Coordinate with project managers, engineers, and other supervisors to facilitate effective communication and workflow on-site.
• Conduct regular site inspections to assess progress, quality, and safety of M&E installations.

Quality Control:

• Implement and enforce quality control measures to ensure the reliability and functionality of M&E systems.
• Review and approve M&E work completion, ensuring all installations meet regulatory standards and project requirements.

Problem Solving:

• Identify and troubleshoot any issues related to M&E systems during installation and commissioning.
• Provide technical guidance and support to team members and contractors as needed.

Documentation and Reporting:

• Maintain accurate records of installation activities, inspections, and testing results.
• Prepare progress reports and updates for project management and stakeholders.

Job Requirement

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• 3–5 years of experience in M&E supervision within the construction industry.
• Proven track record in managing M&E installations for large-scale construction projects.
• Experience in coordinating with multidisciplinary teams and managing on-site operations.

Job Description:

• Technical review on new project orders and order assignments to Technical Engineer & Drafter team.
• Ensure timely submission of engineering documents i.e. Control Schematic Drawing, General Assembly Drawing, Wiring Diagram, Nameplate Drawing, Test Procedure, Data Sheet etc.
• Review all project engineering documents before submitting them to client.
• Manage engineering change function and ensure engineering documents are updated accordingly.
• Provide advice and guidance to Technical Engineer & Drafter team for any technical queries and to support other ops team on various aspects of technical/engineering matters.
• To check and make recommendations based on common industrial engineering practice, where necessary.
• To provide and implement cost effective and best engineering solutions for project to stay competitive.
• To provide sound engineering practice and engineering calculation where applicable in a timely manner to meet project timeline.
• To review international standards and/or project specifications for product compliance. i.e. ISO 12490 / API 6DX / IOGP S-707 / SHELL DEP standards or other industrial standards related to Valve Automation and/or instrumentation.
• Providing field support for customers to resolve after-sales technical issues or technical clarifications.
• To attend internal/external kick off Meeting (KOM) when required.
• Travel with technicians to installation base and sites if the need arises.
• To assist manager to lead the department’s improvement programs and/or process efficiency initiatives.
• To assist manager in maintaining and updating the department's Standard Operating Procedures.
• To carry out Engineering personnel annual performance review to ensure competency and give counselling when required.
• Support new employee orientation by providing brief engineering department process flow training.
• Support Operations department in resolving aftermarket technical issues such as Product Design changes / Fault Finding / Supplier Discrepancies.
• Support development and upkeep of staff technical competency and training management.
• Performs additional related duties as requested or required.

Requirements:

• Bachelor’s Degree or Diploma in Mechanical/Instrumentation Engineering or equivalent.
• At least 6-8 years supervisory experience in Valve Automation and/or instrumentation background.
• Conversant with ISO 12490 / API 6DX / IOGP S-707 / SHELL DEP standards or other industrial standards related to Valve Automation and/or instrumentation.
• Possess a strong knowledge of pneumatic and hydraulic circuits.
• Must be able to read and interpret drawings, specifications, and technical documents.
• Knowledge of AutoCAD 2D/3D or drafting software & SAP will be an added advantage.
• Familiar and possess intermediate knowledge in Microsoft Office and Microsoft 365
• Very self-driven and able to drive the team.
• Possess strong interpersonal skills and can work as a team.
• Strong verbal and written communication skills

Oversee the construction activities and progress, plan, implement and monitor work

Schedule in accordance to the master and detailed work programme

Handle of technical and engineering problems

Provide guidance to supervisors in relation to construction works, ensure progress according to schedule

Maintain quality standards, carry out site inspections and resolve technical issues on time

Prepare report and method statement whenever necessary

Manage and control workers and monitor their work closely to keep site safer and neat

Supervise ongoing site activities closely

Loading and Unloading of baggage and Cargo

Pallet build up, Pallet Shrink wrapping

Writing of daily summary operations report

Corresponding to clients' on thier requirements via email

Using of Scanners to scan baggage and cargo

Supervising service crew

Able to work independantly

Able to spot and rectify discrepancies immediately

Have a valid Airfield Driving Permit.

Able to work 8hours shift (1000-1800) ( 1800-0200) (0200-1000)

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

*At least 3 years of leadership experience in call centre setting.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Up till 31 August 2025

Requirements:

• Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• At least 3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10245

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Description:

• Report to Hub Ops Lead
• Monitor productivity and allocate resources accordingly
• Ensure compliance of SPX sorting processes and protocols
• Document daily updates on the document and sorting quantity
• Resolve any discrepancies during inbound process

Requirements:

• Open to rotating shifts and flexible arrangements due to peak seasons and business needs
• At least 1 year of experience dealing with warehouse operations and external logistic parties
• Good communication (verbal and written), interpersonal skills, and an ability to effectively communicate with business and technical teams
• Keen leader who thrives in a dynamic and collaborative environment

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning, order volume and inventory management for each store.

Requirements:

. Experienced F&B SUPERVISOR

· At least 2 years of relevant F&B work experience

· Able to start work immediately or in a short period of time.

· Proficient in English and Mandarin, able to communicate with guests.

Job Description

• To monitor and supervise M&E works.
• To ensure all M&E installations and implementations are in accordance to approved drawings and materials.
• To carry out site supervision on M&E works and arrange for inspection with RTO or RE.
• To ensure quality of works is achieved and complied with the standard regulations.
• To arrange and attend inspection or meeting with clients or contractors.
• Any ad hoc duties as and when assigned by management.

Requirements

• Degree / Diploma in Mechanical or Electrical Engineering or relevant disciplines from recognised institutions.
• Minimum 3 years of relevant working experience
• Able to work independently and in a team

• Singapore Based (Changi Naval Base)
• Working days: 5.5 days 8am to 5pm, Alt Sat Full Day
• Salary: $1600 to $3000
• Degree in Construction Facility Management or equivalent, recognized universities under the BCA; at least 2 years working experience.
• Career Progression Opportunities

Project contract based (Estimated 13 months until project completion)

Requirements

• Degree in Construction Facility Management or equivalent, recognized universities under the BCA with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.

Job scope

• Supervise building CCTV & security system.
• Ensure compliance with CCTV Code & Security requirements.
• Conduct daily check on installation works.
• Conduct coordination work with other trades.
• Assure compliance to code of practice.
• Understand of CCTV & security system operation & function.
• Prepare & submit permit to work application.
• Ensure proper documentation is in order.
• Assist operation & construction team on site activities related to Fire & security system.
• Ensure that works carried out are following the Workplace Safety and Health Act.
• Other ad-hoc duties as assigned.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our Client is a leading leader in the communications and cyber security sector. They are looking for talents to be a part of their growing team!

Job Description

• Oversee the team including managing of staff administrative matters such as staff's attendance, discipline and arranging of covering staff
• Point of contact for all functions including managing of staff related matters escalated by functions’ heads
• Manage gift declaration and disposal
• Disposal arrangement
• Cost Recovery
• VIP Support Management
• Coordinate catering services for VIP and staff
• Manage visitors, rooms and facilities booking for venues
• Event support
• All other administrative support
• Any other ad-hoc duties as assigned

Job Requirement

• Min diploma in any discipline with relevant 3 years of supervisory experience
• Meticulous with details, good communication and interpersonal skills
• Prior relevant experience in procurement or in the job scope would be an advantage
• Able to work in a fast pace and challenging environment

Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

● Tracking of project site progress.

● Prepares weekly or monthly project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.

● Maintains product and company reputation by complying with state and company policy and regulations

● Contributes to project team effort by accomplishing related results as needed

● Able to work independently/ with minimum supervision.

● Willing to work late or during weekends when required.

Qualifications:

● Minimum Graduate of Bachelor's degree/Diploma in Mechanical, Civil, chemical or equivalent engineering education.

● Willing to work at various outdoor construction sites.

● Well versed in autocad drawings to draw P&ID and SLD. Able to understand the P&ID and draw as per process requirements.

Required Experience:

● Minimum of 2 yrs experience working as Site supervisor .

● Experience working and, coordination with site contractors.

Required Skills:

● Proficiency in site works, such as verifying layout, P&ID etc

Clarissa Loh Yu-Shen R1104558

Recruit Express Services Pte Ltd 13C6614

• Salary: $2, 500 - $3, 500
• Working Days: Mon - Friday, 8.30am – 5.15pm
• Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required

Operational Support:

• Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
• Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
• Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
• Document any parts that were replaced during PM or on Ad-Hoc Basis
• Update the equipment list monthly during the execution of Preventive Maintenance activities
• Ensure that end-end process of procurement of require Parts for maintenance is ordered.

Customer Relationship Management:

• Assist in maintaining strong relationships with customers, dealers, and distributors.
• Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
• Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.

Team Management:

• Assist in training technicians as necessary to meet workload demands and quality standards.
• Supervise and manage a team of service technicians and in-house subcontractors.

Contract Management:

• Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate, Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).

Health, Safety, and Compliance:

• Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.

Performance Metrics:

• Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.

Job Requirements:

• Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• With experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• With understanding of EH&S standards and practices.
• With experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

The Position

This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.

Major Responsibilities

Supervisory

• Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service.
• Improve Customer Service Officers communication skills by conducting training on Hoya’s ophthalmic lenses and optics related topics.
• Proficiency with all the in-house systems and tools, provide training and coaching to Customer Service Officers.
• A point of contact for demanding customer inquiries or complaints that require escalation beyond the Customer Service Officers.
• Coordinate daily workload with customer service team according to operation plan.
• Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction.

Customer Service

• Manage incoming phone calls, identify, and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve product or service problems by clarifying customer’s complaint, determining the cause of problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and follow up to ensure resolution.
• Handling reports related to complaints, feedback and product issues from internal and external.
• Ensure all orders are entered in a timely, efficient, and accurate manner.

Back-end Processing

• Receive and process incoming orders through phone calls, emails, fax, and online ordering system. And ensure that customer orders are processed in an efficient, accurate and timely manner.
• Ensure proper tracking on all the orders, liaise with factory, and updates customer on the estimated delivery timing.
• Coordinate & liaise closely with various internal departments & external parties to ensure timely service delivery for customers

Others

• Other duties may be assigned as business needs arise.

Qualifications

Education:

• Diploma in Optometry or equivalent

Experience:

• Preferred 2 years of relevant working experience in optical retails
• Familiar with the use of Microsoft Office products (e.g.: Word, Excel & PowerPoint)
• Customer service experience is an advantage
• Supervising experience is an advantage

Behavioral attributes:

• Strong phone contact handling skills and active listening.
• Strong problem-solving ability
• Ability to work in a fast-paced environment.
• A team player with great interpersonal skills.
• Positive attitude.

Others:

• Able to work overtime (as needed based on business requirements)
• 5.5 days’ work week (alternate Saturday):
• Mon, 9.00am – 7.00pm
• Tues – Fri, 9.00am – 5.30pm
• Sat, 9.00am – 1pm

Job Description & Requirements

• Supervise and coordinate activities of workers
• Instruct workers in duties, safety procedures, and company policies
• Record information, such as production output, operating times, and labor costs
• Maintain quality control and production records
• Schedule work assignments and prepare work schedules
• Evaluate work performance, and recommend personnel actions, such as promotions, transfers, and dismissals
• Oversee maintenance of greenhouses and equipment
• Confer with other supervisors to coordinate activities of individual departments
• Perform other duties as assigned
• Experience in a production environment (Mechanical and Electrical works)
• Experience managing workers
• Knowledge of plant operation
• Ability to monitor and maintain safety protocols